Πλεονεκτήματα: "The crew was professional and super friendly."
Μειονεκτήματα: "Our bags had arrived early, and were waiting at the service station. However, there was no one there in the rooms and our stuff was left outside the door. We have pictures of our bags left out. It’s kind of a bummer that our stuff was left unattended. Someone could of grabbed it."
Πλεονεκτήματα: "Amazing crew! Great food service!!"
Μειονεκτήματα: "Cleanliness of tray table"
Πλεονεκτήματα: "Very clean. Crew was very good. Food was for the most part fine."
Μειονεκτήματα: "Entertainment was pretty lacking. No paid WiFi service on the airplane for a modern country’s air fleet... only texting."
Μειονεκτήματα: "Chair isn’t comfortable."
Μειονεκτήματα: "You could have given me a refund or credit for a flight I told you I had to change 3 months ago. I won’t use kayak again."
Πλεονεκτήματα: "Great experience all together"
Μειονεκτήματα: "On time is always nice. Overbooked someone in my seat when boarding. On arrival sat for a while to get into the gate on a flight that was already 90 minutes late"
Πλεονεκτήματα: "The crew was very good. The service was fine."
Μειονεκτήματα: "The food could have been better."
Μειονεκτήματα: "Cabin to hot"
Πλεονεκτήματα: "I had 3 seats to myself, and I was able to curl up and get a good 2 hours sleep without being disturbed. Thank you ANA. Crew was lovely and friendly."
Μειονεκτήματα: "Well they could have given me a free upgrade but I can live with a row to myself, kidding. When the ticket counter opens the agents stand in front of the podiums and bow and say a greeting (I think it was in Japanese). They need to get their timing better. So not much."
Πλεονεκτήματα: "I loved the film with kabuki characters to introduce safety procedures."
Μειονεκτήματα: "More seating room, better ventilation."
Μειονεκτήματα: "Bigger seat, but compared to other experiences it was very good."
Πλεονεκτήματα: "The crew was excellent & seats were comfortable"
Μειονεκτήματα: "Better boarding procedures. JAL is better."
Πλεονεκτήματα: "Service, crew, seats, punctuality"
Μειονεκτήματα: "Bad food, cold coffee and tea."
Πλεονεκτήματα: "One of the best service! Thank you!"
Πλεονεκτήματα: "- Friendly staff. - Excellent service and boarding easiness. - Kayak's excellent price."
Μειονεκτήματα: "- Entertainment had limited movies. - Food could have more selection for business class. - Loung in Japan is not the greatest and overcrowded. - Boarding from Japan to KUL was very poor specially in packing people like sardine in the shuttle."
Πλεονεκτήματα: "Service and the fact that flight was not full provided for a better experience. Staff was super friendly and attentive. The films were new and tv was big! Food was ok."
Πλεονεκτήματα: "Service was excellent; I felt well-cared for!"
Πλεονεκτήματα: "The price was cheap ($100 for 2 people), and the service on ANA was great."
Μειονεκτήματα: "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"
Πλεονεκτήματα: "Service and crew were good, very kind and accommodating!"
Μειονεκτήματα: "The layover at Narita airport was rather short to do some duty free shopping to bring home to U.S."
Πλεονεκτήματα: "The crew are so courteous and helpful."
Πλεονεκτήματα: "The entertainment touch screen didn't work at first, but mentioned it to a crew, it was rebooted right away and worked fine after all. Thank you."
Πλεονεκτήματα: "Good service"
Μειονεκτήματα: "baggage was broken."
Πλεονεκτήματα: "It was fast and the crew got right to it as far as take off and getting home."
Πλεονεκτήματα: "Customer service was pretty solid."
Πλεονεκτήματα: "Staff are super kind."
Μειονεκτήματα: "Lack of airline professional staff at lax airport. There's no set person in charge. We had an emergency return and no one can explain or give us answers for rebooking our flights."
Πλεονεκτήματα: "Seats and service"
Μειονεκτήματα: "No complaints"
Πλεονεκτήματα: "Food, comfort, service. Good comfort for an economy ticket. No complaints. Movies worked great, blankets and pillows provided. I thought good leg room, but I am only 5’4”. But I still get crowded on domestic flights—seems the seats get smaller and closer together on short flights every year. ANA was good service to Japan. Business class and first class looked awesome. Maybe someday."
Πλεονεκτήματα: "Very helpful and accommodating flight attendants ... all with a smile!"
Πλεονεκτήματα: "Cheap prise"
Μειονεκτήματα: "Food and entertainment"
Μειονεκτήματα: "More of an movie selection. Maybe up date movie ever 2-3 weeks as they become available for the company"
Πλεονεκτήματα: "Excellent, polite service, very comfortable seats."
Πλεονεκτήματα: "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
Πλεονεκτήματα: "Food and entertainment is great."
Μειονεκτήματα: "The plane was a bit old, no bidet in the bathroom (the newer planes has it)"
Πλεονεκτήματα: "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
Μειονεκτήματα: "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."
Μειονεκτήματα: "Good food, clean toilet rooms. Good seating space with foot rest.goo"
Πλεονεκτήματα: "Great airline!"
Μειονεκτήματα: "some of the gates can be long walk"
Πλεονεκτήματα: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."
Πλεονεκτήματα: "Customer Service"
Πλεονεκτήματα: "The food on board was great! Crew members were friendly!"
Πλεονεκτήματα: "Great service. Crew are kind and friendly!"
Πλεονεκτήματα: "Very awesome and polite crew. Exact reason why I chose ANA"
Πλεονεκτήματα: "Crew and service was awesome"
Μειονεκτήματα: "Not enough choices of entertainment"
Μειονεκτήματα: "Delayed flight an hour and a half"
Μειονεκτήματα: "Nothing, everything was as expected"
Πλεονεκτήματα: "Treated with respect and calmness."
Πλεονεκτήματα: "Best service ever provided by an airline"
Μειονεκτήματα: "if the Monitor would work and not 1 hr late"
Πλεονεκτήματα: "Air Canada crews continue to be friendly, polite and proactive, and definitely earn their best-in-North-America ranking."
Μειονεκτήματα: "I haven't flown AC in a while, but I remember this flight having dinner service and cookies + ice cream. While the printed menus themselves have improved, I would have preferred dinner service over breakfast especially as those with connecting flights get another breakfast no matter how short."
Μειονεκτήματα: "Never made it to the flight..."
Μειονεκτήματα: "Good flight"
Πλεονεκτήματα: "All the crew we encountered were very efficient and helpful. The food was hot and really good, and we were well looked after, particularly on the Heathrow to Ottawa leg of the journey."
Μειονεκτήματα: "Crew could be friendlier."
Πλεονεκτήματα: "Friendly crew in business class."
Πλεονεκτήματα: "Crew was polite within their constraints for food, drinks and entertainment system."
Μειονεκτήματα: "- Long delay (3+ hrs) due to technical problems - Food was mediocre at best - Entertainment system was not working for a 10-hour flight - No personal screens, you had to use your phone or tablet, downloading the app did not work and the charging outlet for my phone was not working."
Πλεονεκτήματα: "Kind, friendly staff, boarded on time"
Πλεονεκτήματα: "Flight was not overbooked Flight left early & arrived early No delays from AC"
Μειονεκτήματα: "Never happened. See above"
Πλεονεκτήματα: "The service"
Μειονεκτήματα: "Nothing so far, thanks."
Πλεονεκτήματα: "Everything is good"
Μειονεκτήματα: "Almost no"
Πλεονεκτήματα: "I liked the exit row leg room. Not a big fan of the dreamliner layout, but they were very affordable."
Μειονεκτήματα: "There was a 12-year-old seated next to the exit door. They tried to exchange his seat with other people in the exit row, but no one agreed to it. However, there were various open seats in other rows, some with 2 empty seats side-by-side. It baffles me that he could not move to another row."
Πλεονεκτήματα: "I liked the service on the flight. I was lucky to get two seats free. It was a comfortable ride."
Μειονεκτήματα: "This is the third trip with Air Canada and their time it was delayed. The entertainment app is very poor and annoying to use."
Πλεονεκτήματα: "What did I like? Not much. We kept hearing over the PA about how Air Canada had been voted Number One airline in North America in 2017 but I was blowed if I could work out why. I have travelled quite a bit both Stateside and overseas and can tell you that AC does not come up to the standard set by Qantas or Southwest here in the States."
Μειονεκτήματα: "It felt as if the seats were even closer together than on the flight out. It was tight! It was the second leg of a flight from Taiwan and having experienced the extraordinary politeness and courtesy of the Taiwanese it came as a rude shock when the hefty AC (female) attendant banged the back of my seat, exhorting us with a "Would you guys get your seat backs up straight for meal service". The tea was pretty grim too and I suspected it had been made in a coffee pot."
Πλεονεκτήματα: "Finally getting off the plane."
Πλεονεκτήματα: "Comfortable seats with good entertainment system"
Πλεονεκτήματα: "Great food, attentive service and comfortable seating"
Μειονεκτήματα: "I was dozing when the attendant came around- as a result went through whole flight without water!"
Πλεονεκτήματα: "On time departure Food was good"
Μειονεκτήματα: "Flight attendant should be friendlier"
Πλεονεκτήματα: "The staff and service were excellent!"
Πλεονεκτήματα: "Crew was great!! Smooth landing!!"
Πλεονεκτήματα: "Overall I enjoyed the movies provided. In the three week span I had a lot of the movie choices overlapped. However, I found that there were many options provided that allowed me to find movies I had not seen yet even though they were not released within the past 3-5 years."
Μειονεκτήματα: "I felt like I was constantly being bumped sitting in the aisle seat. I also was not a fan of the breakfast options."
Πλεονεκτήματα: "Captain kept cre informed"
Μειονεκτήματα: "Washrooms too far and had ti wait fir staff ti finish serving. Aisles very narrow"
Μειονεκτήματα: "Everything was good"
Πλεονεκτήματα: "Service and pricing presented a good value to cost ratio"
Μειονεκτήματα: "The sound quality of the onboard entertainment is shameful espwcially for thisi day and age. The image quality wasn't great either."
Πλεονεκτήματα: "Crew was friendly"
Μειονεκτήματα: "No leg room, no snack for a 5+ hour flight, a bit messy, no entertainment, not too comfortable"
Πλεονεκτήματα: "Flight was on time. Flight attendants were pleasent."
Πλεονεκτήματα: "Good food, great entertainment. The extra for economy plus was well worth it."
Μειονεκτήματα: "Flight was delayed but most of the delay was recovered during the flight."
Πλεονεκτήματα: "The whole experience was excellent."
Πλεονεκτήματα: "I had leg room where I was seated. Short flight."
Μειονεκτήματα: "I had to be moved a second time during my travel. No entertainment. So far, the most uncomfortable connection Ive had in my trip. The emergency door i was sitting next to was leaking water, which kinda worried me."
Πλεονεκτήματα: "Movies ok"
Μειονεκτήματα: "Very very very cold and no blanket !!!!! Was a struggle"
Πλεονεκτήματα: "We didn't die, so that's a plus. Flight staff were nice and attentive"
Μειονεκτήματα: "Seriously, no personal tv's. The ticket prices were already expensive, but an addition cost to rent an iPad? That's crazy! Also, your wifi on the plane isn't strong enough to download the app, forcing people to rent the iPads. I see what you're doing, air canada, and it sucks. Next trip to Europe will definitely not be with your airline!"
Πλεονεκτήματα: "Why is it ok for flights to the US to always be 20-30 mins late ?"
Μειονεκτήματα: "Delayed flight and tv screens were not working well"
Μειονεκτήματα: "One of luggages didn't show up."
Πλεονεκτήματα: "Really friendly crew."
Μειονεκτήματα: "The plane doesn't have an entertainment system and the seats are uncomfortable."
Πλεονεκτήματα: "The crew was polite and friendly."
Μειονεκτήματα: "The seats were very small. I was flying Premium Economy, so it was tolerable, but my daughters were flying economy with very hard seats, very little room, no snacks and no entertainment. It was the Gulag! I can't imagine it being worse for them. On a short domestic flight, it may be tolerable, but for a long international flight across the pond, it was a nightmare! Also, please stop serving those hot pockets as a snack and please stop charging for potato chips and snacks unless you plan to serve a substantial meal! A 400 calorie meal is not going to keep anyone satisfied for 10 hours!"
Μειονεκτήματα: "Six hours stuck at an airport with no where to get decent food and ended up sleeping on the floor. There should not be a stop to flights at night time."
Πλεονεκτήματα: "Good seats"
Μειονεκτήματα: "Luggage was lost from Vancouver to Seattle with absolutely no communications and I had to chase it's whereabouts the next day"
Μειονεκτήματα: "Lack of entertainment . Unfriendly staff. Flight was long and crew did not ask passengers to close shades in order to sleep."
Πλεονεκτήματα: "I missed my flight because of traffic and they changed my flight free of charge."
Μειονεκτήματα: "I tried calling the airline while stuck in traffic and could not get through to anyone. The recording said it would be 30 minutes before someone would answer. DEPLORABLE!"
Μειονεκτήματα: "Food was terrible - no movie screens - just their ipads, crew wasn't that friendly"
Πλεονεκτήματα: "On time. Luggage arrived within minutes. Great Service."
Πλεονεκτήματα: "Staff on air canada flights are always pleasant. Movies make the flight go by quickly - good selection."
Μειονεκτήματα: "The flight was delayed for reasons that were not communicated to the waiting passengers. The plane was there and seemed ready to go. Perhaps they were fueling up, unsure. Those around me were getting restless as many had connecting flights that were being impacted. Perhaps if updates were given as to why the delay was taking place, it would have settled some of the passengers."
Πλεονεκτήματα: "Attendants were conscientious, hospitable."
Μειονεκτήματα: "Lost bag. Took two days to return. Very bad customer service while trying to recover."
Μειονεκτήματα: "The food was awful! Dinner was barely ok and don't over advertise your "light breakfast." A cold piece of banna bread slapped down on my tray barely can be called a snack! The seats on the seemingly very old 767 were painfully uncomfortable. The 320 had better seating. And what entertainment?????"
Μειονεκτήματα: "Improve Food quality and choices, entertainment"
Μειονεκτήματα: "The air plane was really old"
Μειονεκτήματα: "WiFi and entertainment"
Μειονεκτήματα: "The food was terrible, the crew was rude, the seats were small, the plane was dirty inside"
Πλεονεκτήματα: "The crew was adequate."
Μειονεκτήματα: "The airplane was old and dirty."
Πλεονεκτήματα: "Crew members, especially Cooper Pan, were excellent, friendly, thorough, accommodating. I felt like a special customer on this flight! Food was very good, and I appreciated the options of different meals. Also very little turbulence. Thank you, Air China!"
Μειονεκτήματα: "The flight is cancelled and nobody had notified us. I only find out when I went to airport. No good"
Πλεονεκτήματα: "Flight is okay when it is on time."
Μειονεκτήματα: "We arrived to our destination 12 hours late both going there and coming back due to delayed flights and missed connecting flights. Dealing with airport staff was a nightmare because the lines were long and counters were understaffed."
Μειονεκτήματα: "Lost our bags twice and 19 hr flight became 31 hours to get to our destination. Now return flight is already delayed 1 1/2 hours"
Πλεονεκτήματα: "Kind staff"
Μειονεκτήματα: "Same meal three times in a row. Plane had to turn around 4 hours into the flight. I would like a refund."
Πλεονεκτήματα: "There was a 2-hour delay after all the passengers boarded."
Μειονεκτήματα: "Boarding process in Beijing Airport."
Πλεονεκτήματα: "Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot."
Μειονεκτήματα: "Nothing. Very small seats. 4 seats and 3 spaces for feet. Cannot put our carryon (small) under seat. Very hot."
Μειονεκτήματα: "constant dripping water on my head on a flight from LAX to Beijing (13hrs). They were kind enough to offer to help me “fill out a complaint” after a week of trying to co tact them. I will #neverflyairchina again! "
Μειονεκτήματα: "Air China, please clean your planes, please have good options for food, please have some reasonable (not so long) transit times"
Πλεονεκτήματα: "crews are kind and help."
Μειονεκτήματα: "entertainment system sucks, no internet"
Πλεονεκτήματα: "Movie selection was good."
Μειονεκτήματα: "Flight attendants demeanor and customer friendly attitude left much to be desired."
Μειονεκτήματα: "Departure always not in time"
Πλεονεκτήματα: "Crew was attentive. Seats were comfortable. Food was not bad."
Μειονεκτήματα: "Improve the Beijing airport."
Μειονεκτήματα: "They should notify the customers that if Transit time is more than 24 hrs, they can't check in to the next leg flight, therefore they have to take their luggage"
Μειονεκτήματα: "Delayed an hour due to inbound flight late on schedule"
Πλεονεκτήματα: "Boarding was easy."
Μειονεκτήματα: "Food ! Tasteless and bald.."
Μειονεκτήματα: "We paid $37 to check in 1 Baggage and the flight from SFO to Beijing had delivered the baggage in baggage claim area. We had to take Chinese Visa to get to the baggage, even-though it is a transit. We missed the next connecting flight to Shenzhen as it ate up all our time. Now have to travel in the mercy of the airlines for next flight. PLEASE MAKE SURE YOU LIST THAT "VISA NEEDED IF CHECKING IN BAGGAGE" MISSED ALL FLIGHTS"
Πλεονεκτήματα: "Love the service from the air hostess"
Μειονεκτήματα: "Seating is a little tight, limited movie selections"
Πλεονεκτήματα: "Average service!"
Μειονεκτήματα: "2x2 seating arrangement in the business class needs to catch up with other airlines such as ANA. International connection in Beijing is very confusing- there were 2 signs that say “foreigners” for both domestic and international connections."
Μειονεκτήματα: "They didn't let me on the flight because they said I didn't check in on the flight to LA. And on the flight to LA I was there but they wouldn't let me on the plane. I wasn't being rude I was cooperating with them."
Πλεονεκτήματα: "The flight itself was fine"
Μειονεκτήματα: "Air China canceled my original flight without notification, put me on a different flight and then changed my connecting flight to the next day so I landed an entire day after my original plan. They also put me inside a very uncomfortable hotel in Beijing."
Πλεονεκτήματα: "Scored an awesome seat with no one next to me in a small cabin between first and coach class."
Μειονεκτήματα: "Even after I had carefully check luggage restrictions I got thoroughly hassled about my ski bag and had to pay considerably extra and do major persuading. The fact the air china desk doesn't open till within 3 hours of flight time at Tom Bradley international terminal at lax is madness. All these red eye flights going through security at once was one of my worst flight experiences. I the picture I took of it is an awesome representation of the term madness"
Πλεονεκτήματα: "Some attendants were nice and sweet. Food was decent. Planes took off and landed on time. Allowed me to carry on guitar, eventually. Pleasant seat neighbor. If I fly again I will purchase business class tickets without a doubt."
Μειονεκτήματα: "Some attendants were rude and possibly hate Americans. I think I may have been the tallest person on the plane and somehow ended up in the last row which has the least amount of space(huge metal box under seat directly in front of me). Could not sleep either 15hour flight due to a mixture of turbulence, cold temp, baby’s crying, etc... If I ever fly Air China for 15 hours again, I know now to spend a little more on business class seats."
Μειονεκτήματα: "Jain vegetarian food"
Πλεονεκτήματα: "Good service, comfortable seats"
Πλεονεκτήματα: "Experience during the flight was ok."
Πλεονεκτήματα: "The staff was very pleasant."
Πλεονεκτήματα: "Selection of entertainment. Regular beverage service. Nice staff."
Μειονεκτήματα: "Food selection."
Μειονεκτήματα: "Smelled. Terrible food. Poor customer service. Rude to foreigners."
Πλεονεκτήματα: "Onboard service was great. Very attentive and sincere."
Πλεονεκτήματα: "The food was good for airplane food."
Μειονεκτήματα: "It makes no sense to not allow the use of any electronics during take off and landing. My E reader doesn't even use a cell signal, but I couldn't have it out. Also, not allowing cell phones at ANY time during the flight, even in airplane mode, is ridiculous because tablets, which can have cell signals, are allowed. Air China is just frustrating."
Πλεονεκτήματα: "The price!"
Μειονεκτήματα: "The food was ok ok"
Πλεονεκτήματα: "Fare prices were inexpensive."
Μειονεκτήματα: "1 out of the 2 meals did not taste like much. Meat was extremely chewy. 2 hour layover was not enough time to do customs and re-check-in through security to catch the domestic flight. Beijing airport employees barely knew where to direct you for reacquiring a new flight."
Πλεονεκτήματα: "Food and comfort of the flight"
Μειονεκτήματα: "Wasn't on the flight"
Πλεονεκτήματα: "Cheap price, on time."
Μειονεκτήματα: "Seats, food, entertainment"
Πλεονεκτήματα: "Great movies. Flight crew was very nice."
Πλεονεκτήματα: "Crew, hostesses, attitude, arriving earlier"
Μειονεκτήματα: "The China Air flight from ULN to PEK was delayed by 12 hours and no compensation was received by China Air...i lost one day of work..."
Πλεονεκτήματα: "Service is pretty good but the food not"
Πλεονεκτήματα: "Movie selection was good"
Μειονεκτήματα: "I've never had worse food on a plane in my 30 years of flying. And i was shocked that we were offered food only twice on a nearly 14 hour flight with no opportunity to snack on anything in between."
Πλεονεκτήματα: "Delayed flight but they did a excellent job at getting me to a earlier flight and bump up to gold seating"
Μειονεκτήματα: "Need customer service training. When talking to customers ....need to look at then and acknowledge their exists. The cs grabs your passport And doesn't even care about you to smile and say hi."
Μειονεκτήματα: "Delays at boarding n waiting on tarmac per usual on time to the airlines in china is a joke"
Μειονεκτήματα: "Service is very bad and lot of delay."
Μειονεκτήματα: "wouldnt let our entire group on the flight after we all had seats because of a delay in our connecting flight."