Πλεονεκτήματα: "Incredibly good flight with excellent crew and good food."
Μειονεκτήματα: "If the disembarking didn't take 45 minutes."
Πλεονεκτήματα: "The food was very good and inflight entertainment was excellent."
Μειονεκτήματα: "They keep the cabin temperature too warm the entire flight. The seats are too stiff."
Πλεονεκτήματα: "Seat was comfortable and the extra care package and warm towels were a plus. The food was good too."
Πλεονεκτήματα: "Staying overnight in Istanbul because of the 8 hours delay."
Πλεονεκτήματα: "Great service , great planes"
Μειονεκτήματα: "All was great"
Πλεονεκτήματα: "The entertainment option was pretty good"
Μειονεκτήματα: "There's very limited legroom on this plane."
Πλεονεκτήματα: "Good service once on the plain,on the way back they were feeding us with pasta,no meat-horrible.. How ever poor communication before the flight with my service dog."
Πλεονεκτήματα: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections."
Πλεονεκτήματα: "Excellent service, food, and entertainment options!"
Μειονεκτήματα: "Crew are rude. They look always hurry, don't care what passengers need. Food is terrible, there is a menu, but when we ask for food on menu, they said no more, only this one left, so i skipped meal."
Μειονεκτήματα: "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"
Μειονεκτήματα: "Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason."
Μειονεκτήματα: "the bathrooms were cleaned. the service was not satisfying. the food was not edible. also, the plane was sticky!"
Μειονεκτήματα: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Πλεονεκτήματα: "Finally got a vegan sandwich that saved my life after the 13 hour flight before this one!"
Πλεονεκτήματα: "Purchase value"
Μειονεκτήματα: "Economy seats are a bit tight"
Μειονεκτήματα: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Πλεονεκτήματα: "On both flights: -Friendly crew -Flights left and arrived on time -Clean cabin"
Μειονεκτήματα: "On both flights: -Cabin was a little too warm, don't like that you can't control temperature at your seat -Only 3 rounds of beverages were served for a 9.5 and 10.5 hour flights- that is less than one drink per every 3 hours and I was very thirsty. It is annoying to have to get up to ask for additional beverages. - Good was ok overall, but better on Istanbul to Boston than Boston to Istanbul"
Πλεονεκτήματα: "Everything is perfect."
Πλεονεκτήματα: "Crew,boarding,comfort,entertainment and food."
Πλεονεκτήματα: "Even though I had two different bookings for connections, since they were all handled by them, they offered me to send my lugagge to the final destination"
Μειονεκτήματα: "In all the flights I took with them (7 so far), Service was reactive, not proactive. In fact, there was one time in which I asked for some water in a long flight (because they dont offer from time to time as other companies do, and I was truly polite in my request) and the guy from the crew told me 'please go and fetch'. I had to point these two huge guys sleeping next to me I had no relation with (I was at the window seat) for him to realize that he was being ridiculous."
Πλεονεκτήματα: "Very nice flight attendants, the movie selection is good. They also provide a nice pillow and blanket in coach."
Μειονεκτήματα: "The plane was older, I had difficulty reclining my seat, the flight attendant had to help me, the seat across the aisle from me was broken. Several customers on the flight were crabby and difficult, I think all the crowding makes them like that. Just a fact of airline travel."
Πλεονεκτήματα: "Great food, good selection of movies."
Πλεονεκτήματα: "Surprising level for such a short flight."
Πλεονεκτήματα: "Quick boarding , the crew was awesome and very helpful. Great service all around"
Μειονεκτήματα: "The flight was delayed but they couldn't tell us how late it was , but thanks to Kayak knew it was 40 mins delayed."
Πλεονεκτήματα: "Our screens didn't work and they wouldn't move us to a business class seat. It was also freezing, everyone was complaining, I even got sick. It's the worst. Will never travel again with them"
Πλεονεκτήματα: "Perfect trip, seats comfortable and soft even in economy and having personal entertainment was a pleasant surprise. also good selection of films. Food was just a sandwich but better quality than other companies."
Πλεονεκτήματα: "Great service on and off board. Great and very comfortable airplane."
Πλεονεκτήματα: "It was a nice and short flight"
Μειονεκτήματα: "No entertainment system at the seat."
Πλεονεκτήματα: "quick flight and good snack good entertainment console and selection"
Πλεονεκτήματα: "Attendants were attentive. Food was good ad plentiful."
Μειονεκτήματα: "Seat space very cramped. I am tall. Cabin was warm."
Πλεονεκτήματα: "Great staff!!"
Πλεονεκτήματα: "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
Πλεονεκτήματα: "The overall experience was good. The food was good, the comfort was good and the service was good compared to other airlines I have been on. I particularly liked the safety video. It was a refreshing change."
Μειονεκτήματα: "There were a few delays in taking off and the second delay nearly cause me to miss my flight. I had to run through the airport which was a stressful experience. However, I did end up catching the flight and my bags reached to the destination on time. So overall it didn't cause anything more than stress to catching the flight. =)"
Μειονεκτήματα: "Flight got delayed. Lost connecting flight. 1 day stuck in Istanbul airport"
Μειονεκτήματα: "The plane left late I almost lost my next plane to Los Angeles a good thing the next plane was late so I make it"
Πλεονεκτήματα: "Very clean, comfortable, great service and very kind attendants, great food, accommodating comfort for the long trip I had. Definitely the best airline experience I have ever had and all for an incredible price, under $600 to fly from Miami to Rome!"
Πλεονεκτήματα: "Flight was short. Provided snacks and drinks."
Μειονεκτήματα: "They cancelled my flight days before leaving the country or origin, leaving me incredibly inconvenienced."
Πλεονεκτήματα: "Good overall service"
Μειονεκτήματα: "The staff could've been more patient"
Πλεονεκτήματα: "such an accommodating airline. Great customer service"
Πλεονεκτήματα: "Unfortunately for Turkish A. the plane was less than 1/3 full...tourism to and from Turkey seems to be way down for a number of reasons. That made it spacious coupled with a relaxed pace of passengers and crew. The lunch served was quite tasty and satisfying. No hassles about carryons weight or size. Electronics aboard seemed to work fine for those interested."
Πλεονεκτήματα: "On Time, spacious, clean and well taken care of, very friendly and helpful crew. Entertainment is also excellent."
Πλεονεκτήματα: "Courteous and efficient crew."
Πλεονεκτήματα: "Everything was top notch.. the food, the service, the overall experience."
Μειονεκτήματα: "I was not allowed the cancel my flight. I lost a lot of money and I will never book through or fly Turkish airlines again. They were rude and had terrible customer service."
Πλεονεκτήματα: "Flight attendants were so kind, timely, tried to answer my questions to the best of their ability, and courteous."
Μειονεκτήματα: "I wish economy had bigger seats, gave out bigger pillows, had more leg room, and had more room to shift seat backwards to sleep."
Πλεονεκτήματα: "The bread service"
Πλεονεκτήματα: "Beds were cozy and the food top notch"
Πλεονεκτήματα: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Πλεονεκτήματα: "Good flight, got home early."
Πλεονεκτήματα: "Very professional crew. Nice equipment. Very pleased."
Πλεονεκτήματα: "FA were ok"
Μειονεκτήματα: "No entertainment"
Πλεονεκτήματα: "Flight was mostly uneventful, which is great! Right after takeoff we made a complete circle and no information was given as to why, but we assumed it was air traffic."
Μειονεκτήματα: "Great flight"
Μειονεκτήματα: "It was so cold! People all over were asking for blankets and commenting on the coldness"
Πλεονεκτήματα: "The flight was 90 minutes late"
Μειονεκτήματα: "On time performance"
Μειονεκτήματα: "I upgraded to Premium+ and it did not feel like an upgrade from a comfortability standpoint."
Πλεονεκτήματα: "The plane was nice"
Μειονεκτήματα: "I’m still sitting in Minneapolis so I would have liked to be at my destination. And I had to pay for the overnight accommodations."
Μειονεκτήματα: "It was hot"
Πλεονεκτήματα: "They got me an air sick bag since there were none in the pockets. Bathroom was very clean. Chair had bendy headrests. Didn’t have to check my bag."
Μειονεκτήματα: "Very turbulent, seat did not stay reclined. On a redeye flight, this was the key misery-maker. Seat in front was reclined so no possible position to sleep from the middle seat, even for a short person."
Μειονεκτήματα: "Flight was delayed and we missed our connection. Wondering why all the shuttles were parked and unavailable when you knew there were connection s that were tight."
Πλεονεκτήματα: "Entertainment and food and service were great."
Πλεονεκτήματα: "good service"
Πλεονεκτήματα: "Grateful Delta still has drink and snack service. Also grateful to still be able to bring a carry on on board. Good movie selections."
Πλεονεκτήματα: "Issac was amazing!! Best flight attendant I’ve had in years."
Μειονεκτήματα: "Nothing. My experience was fantastic."
Πλεονεκτήματα: "Amazing entertainment display and the boarding process is smooth."
Πλεονεκτήματα: "The crew was amazing"
Μειονεκτήματα: "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
Μειονεκτήματα: "More seat space"
Μειονεκτήματα: "Crew could be on time for work so the flights aren’t delayed"
Πλεονεκτήματα: "The crew was wonderful, the food was great, the ride was wonderful."
Μειονεκτήματα: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Πλεονεκτήματα: "On flight entertainment was very good. Flight was smooth and ran ahead of schedule."
Μειονεκτήματα: "They were out of vegetarian meal options. Really poor for a six hour flight. Also, the family behind us was atrocious, but that’s not Delta’s fault."
Πλεονεκτήματα: "Fantastic crew!"
Πλεονεκτήματα: "The crew were kind and courteous. The seat was comfortable."
Πλεονεκτήματα: "The crew was nice"
Μειονεκτήματα: "The food"
Πλεονεκτήματα: "Great crew."
Μειονεκτήματα: "Seats could be better. But the delays in deicing the plane could have been handled better."
Μειονεκτήματα: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Πλεονεκτήματα: "Boarding was quick Flight experience was good"
Μειονεκτήματα: "Leg space was less Take off got delayed"
Μειονεκτήματα: "The plane was hot"
Πλεονεκτήματα: "The crew on this particular flight was probably the nicest I've ever encountered on Delta. Sadly, that is rarely the case."
Πλεονεκτήματα: "The crew was helpful and nice and the plane’s entertainment system."
Μειονεκτήματα: "The abrupt stopping at the end of the landing. But it was better than in the first flight. And I understand it is a small flight but add a juice option on the service along with coffee and water."
Πλεονεκτήματα: "I liked the crew when we were boarding and when we were in flight."
Μειονεκτήματα: "The plane was very small and there was no tv/radio to entertain a 3 hour flight except limited WiFi access. One remark that I also like to make is the use of the breaks when landing it was very abrupt. Please do it more gentle next time."
Πλεονεκτήματα: "The gate agent for this flight was a terrific multi-tasker. He was the only one at the gate managing both the incoming flight and my outgoing flight and he handled everything so efficiently, and with patience for customers' questions. He represented Delta very well."
Πλεονεκτήματα: "I needed to run real fast to the connection flight and gladly got there on time."
Πλεονεκτήματα: "We got on the plane and it went to where it was supposed to go."
Πλεονεκτήματα: "Flight attendants were really kind"
Μειονεκτήματα: "We were an hour late to leave so I missed my connecting flight and am currently stuck in Minneapolis for nearly 8 hours now"
Μειονεκτήματα: "Seats are so tight so uncomfortable"
Πλεονεκτήματα: "Food was good Movie technology was good Staff was helpful Aircraft was spacious"
Μειονεκτήματα: "Not a lot of family movie selection"
Πλεονεκτήματα: "The snack variety"
Μειονεκτήματα: "My headphone jack was broken :("
Πλεονεκτήματα: "I had a window seat"
Μειονεκτήματα: "bumpy flight"
Πλεονεκτήματα: "The food"
Μειονεκτήματα: "No entertainment"
Μειονεκτήματα: "Food .gate changes"
Μειονεκτήματα: "Nothing. Delta is the best airline in North America"
Πλεονεκτήματα: "Free movies helped make the flight go faster. Also when possible my girlfriend and I were seated together despite having seats assigned at the gate."
Μειονεκτήματα: "Being in zone three meant checking bags on every flight. That's a side effect of picking the cheapest tickets so not really Delta's fault but it says that I have to put something here."
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "Boarding was a little slow and a few minutes late taking off but still made it on time"
Πλεονεκτήματα: "I liked the selection of movies."
Μειονεκτήματα: "The arrival estimate was off."
Πλεονεκτήματα: "The flight was fine, attendants we're good, entertainment options are great."
Μειονεκτήματα: "Boarding. It was probably the worst I've seen. A shared intercom system between two gates (b7 and b7a), boarding flights around the same time and our flight beginning portions of pre boarding with no announcements caused mass confusion. Passengers lining up to go before they should, bumping into each other, no info or corrections over the intercom. The gate agent yelling at people to move aside. Overall terrible gate agents and terrible set up. Flight crew was great though."
Πλεονεκτήματα: "Smooth. Great Staff"
Μειονεκτήματα: "No complaints."
Μειονεκτήματα: "Helpful flight attendant, kind check in attendant"
Μειονεκτήματα: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."
Πλεονεκτήματα: "My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible."
Μειονεκτήματα: "SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me."
Πλεονεκτήματα: "SAS has what is missing in other airlines, the three P's - Pleasant, Polite, Professional."
Μειονεκτήματα: "SAS support and communication during the Copenhagen baggage handler strike, which cost us our connection and the family funeral in Scotland, which was the whole point, was abysmal."
Πλεονεκτήματα: "The flight went by fast."
Μειονεκτήματα: "They should have provided some goodies to eat. Due to people that needed something to eat. For example, my mother being diabetic and I was telling them to please provide something. Event then, nothing was done :( ."
Μειονεκτήματα: "The back of the plane was significantly warmer than the rest of the plane. Very little leg room."
Πλεονεκτήματα: "Boarding was easy and efficient. Flight was short but the flight attendants were quick with the drink service"
Μειονεκτήματα: "We were a few mins delayed after we had already boarded"
Πλεονεκτήματα: "Nice interiors, relatively new airplanes, and very professional staff"
Μειονεκτήματα: "Limited food ans beverage selection, and alcohol is served with an additional cost"
Πλεονεκτήματα: "Nice crew! New A320!"
Μειονεκτήματα: "One automat in the boarding area was malfunctioning and the lady working just gasped and looked bored. But we was seated in time anyway."
Πλεονεκτήματα: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Πλεονεκτήματα: "SAS generally has better planes and more space than most airlines especially in economy class. Seats were comfortable, not too tight. Food was good. Most SAS planes are really nice and new. On this flight they had a problem and had to use one of their older planes. It was still pretty nice, but the entertainment system on the older plane was a little dated."
Μειονεκτήματα: "Used backup plane. It had an older entertainment system."
Μειονεκτήματα: "The flight was over 2 hours late leaving Copenhagen, and then we sat at the gate while they unloaded bags to find the luggage of some passengers who decided not to be on that flight. Then it was total chaos at O'Hare. Very few SAS ticket agents who were not prepared to deal with the many passengers who had missed connections. We spent the night on hard chairs in the airport when we could have been re-booked on a flight out that night if they had been at all organized and efficient."
Πλεονεκτήματα: "Legroom was sufficient on this leg because I paid an extra $80 for an exit row."
Μειονεκτήματα: "Having to pay extra for normal legroom"
Πλεονεκτήματα: "Friendly service"
Μειονεκτήματα: "Audio quality not great"
Μειονεκτήματα: "late. support afterwards was awful."
Μειονεκτήματα: "website made it impossible to pay for baggage ahead pf time...so therefore they could and did rob us blind once we got to the airport the day of"
Μειονεκτήματα: "Luggage lost or misdirected and VERY poor effort in getting it delivered to me, once found. I still have no clothes, shaver, toiletries . . . or confirmation on when/if delivery will happen. Just simply disrespectful!!!"
Πλεονεκτήματα: "Good service, pleasant staff."
Μειονεκτήματα: "Delay, no place to sit and wait"
Μειονεκτήματα: "The flight was cancelled the morning of."
Πλεονεκτήματα: "Nice TV's. Good selection"
Μειονεκτήματα: "Flight attendants were rude to English speakers."
Πλεονεκτήματα: "The flight crew was courteous and professional. The seats were comfortable."
Μειονεκτήματα: "The flight came in a little late. However, the plane was nice."
Μειονεκτήματα: "When I checked in I was told I had no bag allowance and had to pay 70 euro to check my bag. I feel like this was very sketchy on kyaak's part since it must have been on the fine print. I will be more cautious next time. Sas was otherwise fine."
Μειονεκτήματα: "The seat next to me was open and they moved someone over next to me."
Μειονεκτήματα: "Missed my flight due to weather east coast"
Μειονεκτήματα: "This flight did not occur due to delays."
Μειονεκτήματα: "We paid $90 per checked bag. When we purchased our tickets we were never given an option to purchase luggage ahead of time, we were under the impression that luggage was included."
Μειονεκτήματα: "Seat was uncomfortable."
Πλεονεκτήματα: "Quality of service and equipment"
Πλεονεκτήματα: "Everything was on time!"
Μειονεκτήματα: "Flight was late and they left us completely hanging at the Stockholm airport with no agents anywhere to be found and no instructions on what to do about the missed connection."
Πλεονεκτήματα: "Flight attendant was friendly, tea or coffee offer."
Μειονεκτήματα: "How much really does it cost to offer a juice when the people are travelling at 7 am?"
Μειονεκτήματα: "Small and tight seats."
Πλεονεκτήματα: "crew was really nice and efficient"
Μειονεκτήματα: "no complimentary beverages"
Μειονεκτήματα: "In toilets there was no paper"
Πλεονεκτήματα: "The service was excellent. The food very good. Toilets inorder and clean, even just before Copenhagen. In Chicago i had to wait about 30 min tor a wheelchair. It seemed that noone wanted to go to termimal 5. A very nice young man finally came, he gave me frindly and excellent service. ALIS"
Πλεονεκτήματα: "The pilots were excellent : smooth takeoff and landing. The plane seemed a bit shaky at times in the air; perhaps it was windy, although the skies were clear. Good food; good stewardesses. Entertainment had very good movie choices and games."
Μειονεκτήματα: "The side lights never were turned off, so it was hard to go to sleep. On a long overseas flight, there should be some down time. It was dark outside part of the time, but never dark inside the plane. The leg room is also a bit cramped for tall people."
Πλεονεκτήματα: "The seats were comfortable. Two meals offered for the 10.5 hour nontstop flight between San Francisco and Copenhagen."
Μειονεκτήματα: "A little more leg room. Ability to change seat once reservation made online. The SAS website does not show your seat relative to entire place seat availability. Would have liked 24 hour customer service by phone option. They are actually closed for phone calls at night."
Πλεονεκτήματα: "SAS is the best airlines !!"
Πλεονεκτήματα: "Great experience overall except for one flight attendant for inbound flight to Copenhagen - his attitude was a bit too casual although he was friendly."
Μειονεκτήματα: "wifi - never worked"
Πλεονεκτήματα: "Slept great."
Μειονεκτήματα: "Woke up."
Πλεονεκτήματα: "Food was good."
Μειονεκτήματα: "Had to pee."
Πλεονεκτήματα: "everything except"
Μειονεκτήματα: "no food very cramped small seats plain full to capacity"
Πλεονεκτήματα: "Was upgraded to business class"
Μειονεκτήματα: "They were 4 hours late because of their plane problems and made me miss my connection. And because it wasn't part of a "package" they didn't care I missed it and I had to pay for a whole new flight. Horrible customer service and they don't care or take care of their customers when it was their fault. I'll never fly or recommend this airline again."
Πλεονεκτήματα: "Your entertainment and SAS TV as well as landscape camera were great. Your pilots did a great job with getting us home extra fast inspire of boarding delay. I liked the crew a little more on tbd way to Sweden than on the way to Chicaho"
Μειονεκτήματα: "Boarding was a little strange. Not sure why the gate stayed closed up until boarding time so passengers had to stand in line until actual boarding instead of being able to sit and relax. Also not sure why we weren't permitted to check in online like previous."
Πλεονεκτήματα: "On time. Efficient boarding."
Μειονεκτήματα: "Not even water or coffee was free. Charge for everything."
Μειονεκτήματα: "I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags."
Πλεονεκτήματα: "Easy boarding, entertainment"
Μειονεκτήματα: "Crew was not very friendly on bot departure and return flights. Will make me reconsider Air France in the future."
Μειονεκτήματα: "Όλα ήταν καλά στην πτήση μας. Σας ευχαριστώ."
Πλεονεκτήματα: "The crew was astounding"
Πλεονεκτήματα: "Great and friendly crew"
Μειονεκτήματα: "In-flight system had some problems and seats seemed a bit uncomfortable"
Πλεονεκτήματα: "Despite being a short flight, they gave food"
Μειονεκτήματα: "Nothing. All ok"
Πλεονεκτήματα: "Nice and attentive crew."
Μειονεκτήματα: "Seats not comfortable in premier economy."
Μειονεκτήματα: "Flight was delayed"
Πλεονεκτήματα: "Entertainment programs"
Μειονεκτήματα: "New variety of food"
Μειονεκτήματα: "Seat angle adjustment was not the most comfortable for sleeping."
Πλεονεκτήματα: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Μειονεκτήματα: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Μειονεκτήματα: "Entertainment worked sporadically"
Μειονεκτήματα: "More options for gluten free food. Always get the same dish"
Πλεονεκτήματα: "Excellent service"
Μειονεκτήματα: "No entertainment facilities"
Μειονεκτήματα: "Plane is old and entertainment facilities are no longer appropriate"
Μειονεκτήματα: "Boarding clusterf..."
Πλεονεκτήματα: "Red wine was excellent"
Μειονεκτήματα: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Πλεονεκτήματα: "The crew was excellent."
Μειονεκτήματα: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Πλεονεκτήματα: "The crew was pleasant and boarding efficient I lucked out with first class"
Μειονεκτήματα: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Πλεονεκτήματα: "Plane was new, and seatback screen responsive and functional."
Μειονεκτήματα: "Economy seats not very comfortable, very tightly packed together"
Πλεονεκτήματα: "Intranet wifi meant I could watch entertainment on my iPad"
Μειονεκτήματα: "Seats are very uncomfortable"
Πλεονεκτήματα: "The crew was very careful"
Μειονεκτήματα: "Flight was delayed by at least an hour leaving Paris - a regular situation I experienced with AF."
Μειονεκτήματα: "Flying back to US, passsengers get charged for their luggage. Which this is not informed to us, neither On our email nor when we were checking ( for free) in Us"
Πλεονεκτήματα: "Good selection of movies"
Πλεονεκτήματα: "Liked the transfer"
Πλεονεκτήματα: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Μειονεκτήματα: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Πλεονεκτήματα: "That I was able to sleep a bit on the flight - and that we gained an hour."
Μειονεκτήματα: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Πλεονεκτήματα: "Onboard crew was friendly. Dinner was good"
Μειονεκτήματα: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Πλεονεκτήματα: "Nothing particular"
Μειονεκτήματα: "Nothing particular"
Πλεονεκτήματα: "Nice crew, free snacks"
Μειονεκτήματα: "For taller people flying economy sucks . The seats are always to small"
Πλεονεκτήματα: "Good service at gate and on board"
Πλεονεκτήματα: "it was cancelled so they got me on the next flight on Turkish"
Μειονεκτήματα: "the food is terrible."
Πλεονεκτήματα: "The crew is great, with their typical slightly humourous and casual French attitude. Great collection of international quality movies."
Μειονεκτήματα: "Average and disappointing sitting space. The vegan lacto-ovo meal is disappointing."
Πλεονεκτήματα: "No issues, quick trip, friendly staff, comfortable ride..."
Μειονεκτήματα: "My flight was cancelled, I was sent around to multiple desks and terminals and no one wanted to assist me, then my luggage was lost."
Πλεονεκτήματα: "Being able to have my meal at the airport before my flight so that I could sleep in comfort."
Μειονεκτήματα: "The crew was not very polite."
Μειονεκτήματα: "Food was not good."
Πλεονεκτήματα: "The crew was very nice and helpful."
Μειονεκτήματα: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Πλεονεκτήματα: "Other crew members were very polite to us, in particular a younger tall woman."
Μειονεκτήματα: "2 crew members, one named Terri were quite rude and short with us. I even heard her say she was ready to get off the flight. She also asked everyone around me if they liked their flight but did not ask me. She basically threw my coffee condiments at me and dismissed my concerns about the food. I was unsure if the fruit was expired and she quickly dismissed my question without any real explanation."
Πλεονεκτήματα: "I like service of AF"
Πλεονεκτήματα: "Food and service"
Μειονεκτήματα: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Πλεονεκτήματα: "It was as expected."
Μειονεκτήματα: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Πλεονεκτήματα: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Μειονεκτήματα: "Business class seats hard. Did not flatten out for sleep."
Πλεονεκτήματα: "The aircrew are very friendly. The staff at CDG were very helpfull with our connecting flight."
Μειονεκτήματα: "The seats are very cramped for tall people, especially when the passenger in front of you reclines their seat."
Πλεονεκτήματα: "Seats were ok"
Μειονεκτήματα: "Flight was delayed several hours due to an issue with the plane. Didn't get to our destination until close to 2am."
Μειονεκτήματα: "The airport experience was horrible. American Airlines did not have enough personnel on duty to process all the waiting passengers."
Πλεονεκτήματα: "The crew: very helpful, did their best to correct errors regarding special meals"
Μειονεκτήματα: "Seat assignment. Others, besides myself and my husband, were not seated together, and in our case at opposite side of the plane, but, even though the flight was full, there was no reason for that that I could see (some solo passengers were seated next to a member of a split couple/family)."
Πλεονεκτήματα: "I was traveling with my mother who is handicap. The staff did so much to really help her. Although, the staff did everything and I mean everything to help us. TSA was an issue. Plus there was an language barrier."
Μειονεκτήματα: "The assistant that they gave us was communicating with the TSA officer in Spanish who did not speak any English. The problem was she was over 75 and she does not have to remove her shoes. Instead of explaining to her what was going on she just took her shoes, which made my mother upset mad."
Πλεονεκτήματα: "Crew was professional and accommodating, everything went smooth and quickly"
Πλεονεκτήματα: "The flight and crew were very nice"
Πλεονεκτήματα: "The pilot was fine and kept us informed. However, the rest of the crew was awful. Not friendly, did not smile. What poor example of American Airline employees. No food was available in the main cabin. This was a 6:30 p.m. flight and there should have been menu items available, not just pretzels"
Μειονεκτήματα: "Crew and options for food. If I wanted pretzels, I would fly with Southwest. They have better service anyway."
Πλεονεκτήματα: "Crew was snappy in getting people in plane and checking in carry ons since occupancy had been reached."
Μειονεκτήματα: "Lack of adjustable headrest on seat."
Μειονεκτήματα: "Be on time. We missed connection flight due to departure delay"
Πλεονεκτήματα: "Boarding was fine and crew were friendly with one exception. The in flight entertainment is great idea, except that the wifi went down mid flight, mid movie."
Μειονεκτήματα: "First and foremost seats are very uncomfortable. Would expect American to realize that passengers will be sitting for 9 hours and the seat needs to have some cushion. Could not get comfortable so could not sleep. Most of the crew were friendly and courteous, but was the 1 who was less so. Wifi quit"
Μειονεκτήματα: "Flight was delayed"
Πλεονεκτήματα: "All was good"
Μειονεκτήματα: "Nothing to complain about."
Μειονεκτήματα: "The entertainment / announcement system has issues. The safety video was interrupted and segments repeated randomly."
Πλεονεκτήματα: "Crew nice- flight smooth"
Μειονεκτήματα: "More leg room"
Μειονεκτήματα: "Make seat available for two of us together not every one in a deferent row"
Μειονεκτήματα: "The security check line was about a mile long at the Terminal 1, but that's not the airline's fault."
Μειονεκτήματα: "Flight was delayed for more than 4 hours with little communication from staff as to why, gate was changed to a gate across the airport."
Μειονεκτήματα: "As usual the small plane and bare bones flight service makes for a horrible flight 3 hours late 4th flight on American that has had insane schedule problems"
Πλεονεκτήματα: "Terrible customer service."
Μειονεκτήματα: "Rude, rude people working at the desks. Saw many people have problems with them, and then they were rude to me as well."
Πλεονεκτήματα: "Got here early"
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "Unlike previous AA flights, the process was smooth everywhere it mattered. Attendants and crew were friendly, service was prompt, flight was smooth."
Μειονεκτήματα: "Attendant was unable to upgrade me to first class due to a system error they couldn't fix. Boarding was unnecessarily delayed because the attendant on staff was not the scheduled attendant and they were scrambling to catch up."
Πλεονεκτήματα: "We left on time and the crew was very polite and helpful."
Μειονεκτήματα: "Seats very uncomfortable. They would not recline at all. I was not looking to lay down but sitting straight up for 2 hours made it very uncomfortable. But, I guess since you added the extra seats, there is not enough room for anything. I am only 5'7" and feel sorry for those people who are much taller."
Πλεονεκτήματα: "The inflight entertainment. They had a touch screen with a great selection of movies, music, and TV shows to kill the time with."
Μειονεκτήματα: "No peanuts."
Πλεονεκτήματα: "USB port at seat. Smooth ride and landing. Complimentary wine."
Μειονεκτήματα: "Some of the typical unfriendly flight attendants. No way to get comfortable on the 10-hour flight. Horrible movie and other "entertainment" selections. Had to wait about 45 minutes on the tarmac after landing because they couldn't get an available gate for our scheduled flight. Beats the 5 HOUR delay on the flight out to Athens though. I have to say that's all the usual American Airlines incompetence. The cockpit crew always seem great though. I don't fly American unless I have to."
Μειονεκτήματα: "I didn't like having someone put a red tag on my carry on for valet when it didn't have to be taken. I would have rather kept it near me!"
Πλεονεκτήματα: "Staff are friendly and helpful"
Πλεονεκτήματα: "Very comfortable, affordable, nice staff! On time. Will fly AA again."
Πλεονεκτήματα: "Flight was on time, crew was friendly."
Πλεονεκτήματα: "Loved all the meals. Tasty, well-coordinated."
Πλεονεκτήματα: "Nothing. Still waiting on New Years to see if AA get us back to MSP"
Πλεονεκτήματα: "This was the best in flight crew I’ve experienced in economy class. They were efficient, friendly & humorous! Keep up the great work! They made flying in not so comfortable seats bearable."
Πλεονεκτήματα: "Perfect quiet comfy flight"
Μειονεκτήματα: "New cheap fare is honestly offensive trash."
Πλεονεκτήματα: "Crew was friendly and provided good service."
Μειονεκτήματα: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Πλεονεκτήματα: "Lovely service, but less comfortable plane... nothing terrible though"
Πλεονεκτήματα: "I found this flight to be very efficient and the crew very professional and friendly. After a previous 15 hour flight I was very tired and this flight was a welcome ending to my journey."
Μειονεκτήματα: "Personnel; lack of customer service"
Πλεονεκτήματα: "Crew was friendly and professional"
Πλεονεκτήματα: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Μειονεκτήματα: "it was an hour late"
Μειονεκτήματα: "The seats are too tight."
Πλεονεκτήματα: "They passed out headphones for the entertainment early in the flight. The meal service was efficient and more than adequate. The fight also arrived 30 minutes early."
Πλεονεκτήματα: "Nice plane, very friendly pilot."
Μειονεκτήματα: "Delayed flight."
Μειονεκτήματα: "Just a suggestion, if you get new planes it is very comfortable when the seats have a bending headrest. It really helps to hold the head, especially nice for red eye flights."
Πλεονεκτήματα: "Flight crew was awesome! Very accommodating"
Μειονεκτήματα: "All was good, flight attendants were exceptional"
Πλεονεκτήματα: "The crew's response was better than expected."
Μειονεκτήματα: "Snacks were a bit too expensive."
Πλεονεκτήματα: "Uneventful, except for a malfunctioning getaway in MSP which caused a very brief delay."
Πλεονεκτήματα: "The passengers"
Μειονεκτήματα: "A/c was broken"