Μειονεκτήματα: "The airline lost our bags!"
Πλεονεκτήματα: "Seat was comfortable. Looked new."
Μειονεκτήματα: "I was stranded in Dublin after being rerouted by Lufthansa and they were no help at all"
Μειονεκτήματα: "Only reason I chose Lufthansa was that I was informed that 23kg of checked in luggage was included. It was NOT. I don't care whose fault it is. Lufthansa still says that this is included on their website. I demand reimbursement."
Μειονεκτήματα: "not so crowded"
Πλεονεκτήματα: "Always polite and accommodating. The seats are very comfortable and roomy. it was a pleasant quick flight"
Πλεονεκτήματα: "Even though it was economy class, I was able to sleep because it was very comfortable."
Μειονεκτήματα: "Not sure, I slept the whole flight."
Πλεονεκτήματα: "The flight was on schedule. The pilot was great and avoided turbulence."
Μειονεκτήματα: "Compared to my SF to Munich flight, the return trip was a nightmare. The flight attendants were nowhere to be found. Cold face towels, ran out of food and drink. Flight attendants allowing a school field trip to take over the flight. My seat was kicked for 7 hours straight, they did nothing."
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Everything except the seats . Need to book business class"
Μειονεκτήματα: "The seats were too small"
Μειονεκτήματα: "The workers at Lufthansa can learn to communicate with one another so that people don’t miss their flights. First flight stayed on the runway for an hour with no explanation for the delay. This caused us to miss our connecting flight, which clearly could have been avoided. Pathetic professionalism."
Πλεονεκτήματα: "Lufthansa is very good!"
Μειονεκτήματα: "Now I will never buy anything from this site.It is very difficult and impossible to do last minute changes.Next time I will buy from the Airline strait."
Μειονεκτήματα: "He option to split groups of travellers."
Πλεονεκτήματα: "Good food, good drinks, good flight attendant crew"
Μειονεκτήματα: "Seats were not very comfortable. There were also no air vents"
Πλεονεκτήματα: "The red wine was good. The flight was smooth."
Μειονεκτήματα: "Unpleasant boarding experience: While my carry-on item was well within the Lufthansa guidelines, the lady in charge of boarding insisted that it was too big and did not allow it in the cabin. I have used the same bag in previous Lufthansa flights without any problem. She sarcastically told me that "I am not Americanaki" - a derogatory expression used by those in Greece who consider the Americans naive."
Πλεονεκτήματα: "Plane was comfortable, ample, with plenty of room, departed and arrived sharp in time"
Μειονεκτήματα: "Boarding process was a mess, no one respected nor enforced priority boarding, they call for business and preferred access boarding and everyone rushed, and the airline agents just started to accept all people"
Πλεονεκτήματα: "Lufthansa was great in helping me through this mess."
Μειονεκτήματα: "I missed my connecting flight from Munich to Athens and had to purchase a new flight. Then, when I got back to Athens for my return flight to LAX I found it had been canceled and had to once again purchase a new flight to get home. Also, not happy that Kayak doesn’t have a customer service number to call."
Πλεονεκτήματα: "Food was great. The crew was very polite and professional"
Μειονεκτήματα: "Great flight"
Μειονεκτήματα: "I did not like the fact that I was not on this flight."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "I fly transatlantic often, and I've flown Lufthansa several times before. During the flight I was thinking this was literally the best transatlantic flight I've ever had, and if I can make it work with my schedule and cost constraints I'm going to fly Lufthansa every time. I never really had a 'favorite' airline before, but I do now--Lufthansa. I should have captured the economy classes crews names, but it was 414 from Munich to Dulles on 25 May--they were truly outstanding."
Μειονεκτήματα: "Boarding was a mess"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Μειονεκτήματα: "Close call as had to go through three passport checks before we could change to other airplane. Lacking signage to tell where to go for lines at Munich airport"
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "Food was completely tasteless - of very questionable quality"
Μειονεκτήματα: "Too crowded seats were very close"
Πλεονεκτήματα: "Service is excellent. On time."
Μειονεκτήματα: "HEAVY PASTA DISH."
Πλεονεκτήματα: "operated by Lufthansa. Very efficient. Clean and comfortable"
Πλεονεκτήματα: "Crew on board were excellent."
Μειονεκτήματα: "There was a 40 minute delay in the Athens airport, which precipitated a race to catch the connection in Munich to Boston. Also, the food was below par. Nothing you'd get from the old Lufthansa..."
Πλεονεκτήματα: "Great costumer service, comfortable flight"
Πλεονεκτήματα: "The crew was friendly, helpful and attentive. Excellent boarding procedure."
Μειονεκτήματα: "Entertainment system was very temperamental. Touch screen was extremely slow. The poor performance was aggravated by having the controls mounted on top of the armrests resulting in no place to rest one's arms without disturbing the entertainment system. The seats in regular economy were too small for a 10 hour flight. I am an average to small size person and had no room to get comfortable."
Μειονεκτήματα: "I made seat reservation in the internet and the LH agent change it"
Πλεονεκτήματα: "Roomy seats, excellent service!"
Μειονεκτήματα: "Nothing I didn't like!"
Πλεονεκτήματα: "Timeliness. Service aboard the flight was great"
Μειονεκτήματα: "The seats were too close together. Not enough room to move around"
Μειονεκτήματα: "Do not choose this Airline by any means."
Πλεονεκτήματα: "Great crew. Very comfortable flight, good food. On schedule"
Μειονεκτήματα: "The staff was very unfriendly and they had inconsistent rules with carry on baggage."
Μειονεκτήματα: "Less knee room than usual. Very cramped."
Μειονεκτήματα: "That better seats are so much more expensive."
Πλεονεκτήματα: "Flight was uneventful, which is what you want!"
Πλεονεκτήματα: "Staff were fantastic!"
Μειονεκτήματα: "No entertainment system for a 10 hour flight! Found out once we were in the boarding area via an announcement to download the Air Canada app to use their wifi entertainment. Or rent an iPad. Not cool! The elderly lady beside us didn't even own a phone. That's a long flight! And all my records indicated Lufthansa (run by AC) flight. So strange. No wonder people are not AC fans. Understandable to say the least."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Economy class felt like a punishment. It seemed like I was forever being reminded that the business and first class passengers were treated better. I'm not talking about perks like free champagne, but asking the economy class to enter the airplane from the rear using a lower standard stairwell ramp seems bizarre."
Πλεονεκτήματα: "The caring of the air hostesses"
Μειονεκτήματα: "The space was very limited"
Μειονεκτήματα: "Food, stuff, seats"
Μειονεκτήματα: "Great flight"
Μειονεκτήματα: "Flight delay"
Πλεονεκτήματα: "On time, crew was nice."
Μειονεκτήματα: "Seats are too tight. Board from the outsides in, not front to back. Windows seats in the back go first (after first class, ADA, etc), and fill the cheap seats back to front. As it is, literally everyone with an aisle seat ends up on first and overheads fill before people have a chance to know, requiring a lot of against-the-flow foot traffic and delays pushing away from gate."
Μειονεκτήματα: "The airport experience was horrible. American Airlines did not have enough personnel on duty to process all the waiting passengers."
Πλεονεκτήματα: "The crew: very helpful, did their best to correct errors regarding special meals"
Μειονεκτήματα: "Seat assignment. Others, besides myself and my husband, were not seated together, and in our case at opposite side of the plane, but, even though the flight was full, there was no reason for that that I could see (some solo passengers were seated next to a member of a split couple/family)."
Πλεονεκτήματα: "The flight and crew were very nice"
Πλεονεκτήματα: "The flight was mainly smooth, it was a bit delayed, but made the time up in the air so we got in on time."
Μειονεκτήματα: "I still don't know how to connect to the Wi-Fi on board. It's odd, I'm a web developer and that's my job."
Πλεονεκτήματα: "Nothing, really. But it could have been worse."
Μειονεκτήματα: "Flight was delayed by 2 hours. Did they run out of planes or something? They couldn't have used a backup? Plane was old and junky. Seats, of course, were way too small and uncomfortable."
Μειονεκτήματα: "Be on time. We missed connection flight due to departure delay"
Πλεονεκτήματα: "Service/entertainment on the plane was great."
Μειονεκτήματα: "We were unable to check in the night before due to website issues and made it so we didn't have seats assigned until everyone else was boarded onto the plane and because of that I couldn't sit next to my girlfriend."
Μειονεκτήματα: "Smoke in cabin, has to return to Houston. Then they never transferred our luggage as promised."
Μειονεκτήματα: "The entertainment / announcement system has issues. The safety video was interrupted and segments repeated randomly."
Μειονεκτήματα: "Flight was late arriving so boarding started 20 minutes late. The ladies at the counter did a terrible job of keeping us informed of what was going on ( saying nothing at at really)."
Πλεονεκτήματα: "Short flight."
Μειονεκτήματα: "Flight got delayed several times. Had to reschedule flight."
Μειονεκτήματα: "Bag check fee is steep for students."
Μειονεκτήματα: "The flight from Boston was extremely delayed,but miraculasly, the boarding to conecting FinnAir flight 6, took extra 10 minutes, which gave me a chance not to catch it. Though, me and the AA rep., had to cross-run about a mile up and down the escalators at terminal 8 , my baggage was left behind and did not make a transfer to FinnAir 6. At final destination I was asked to file a lost baggage claim. If not the initial flight from Logan, everything should go smoother."
Πλεονεκτήματα: "The flight attendants were really nice."
Μειονεκτήματα: "No tv in the headrest."
Μειονεκτήματα: "Waited on the tarmac for over an hour before departure with very little explanation."
Πλεονεκτήματα: "Flight was on time."
Μειονεκτήματα: "It’s a commuter. It’s tiny. In flight left trash with us till plane was about to land. Pilots seemed inexperienced. Landing was hard, braking was hard approach was awkward and it was a beautiful day with no wind. Pilot shortage isn’t helping the regionals."
Μειονεκτήματα: "Only one of the Tram car lines was running from gate to terminal at TIA"
Μειονεκτήματα: "Was missed due to delayed flight"
Μειονεκτήματα: "We were stuck in the plane at the boarding gate for 2.5 hrs with no water or food or able to get off and wait in the airport. This caused us to miss our connecting flight and not make it to Iceland causing us to lose hundreds of dollars in accommodation and car rental etc fees in Iceland. American dis nothing about it."
Πλεονεκτήματα: "Basic flight. Super uncomfortable seats. Older plane. Cramped. Pilot was great. Flight smooth."
Μειονεκτήματα: "Got there safe!"
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "USB port at seat. Smooth ride and landing. Complimentary wine."
Μειονεκτήματα: "Some of the typical unfriendly flight attendants. No way to get comfortable on the 10-hour flight. Horrible movie and other "entertainment" selections. Had to wait about 45 minutes on the tarmac after landing because they couldn't get an available gate for our scheduled flight. Beats the 5 HOUR delay on the flight out to Athens though. I have to say that's all the usual American Airlines incompetence. The cockpit crew always seem great though. I don't fly American unless I have to."
Μειονεκτήματα: "Flight across the US had poor quality meal service, no charging port and no entertainment. Despite paying for an exit seat with more leg room the seat was very narrow and uncomfortable for the long flight."
Πλεονεκτήματα: "Crew was good, seats comfortable"
Μειονεκτήματα: "my entertainment system headset plug was broken and didn't work - a problem for such a long flight!"
Πλεονεκτήματα: "The on time departure and arrival"
Μειονεκτήματα: "Dallas to San Juan San Juan Dallas American Airlines has the worst seat of any airline flown by us fare almost 2000 dollars for round trip and the seat is small hard uncomfortable even for a short flight this is no business class!!"
Πλεονεκτήματα: "Great crew. Great entertainment but. Ot so comfort."
Μειονεκτήματα: "I was in a window but have a big person in my side and can't move in 3 hours."
Μειονεκτήματα: "Only served half people beverages. No entertainment"
Πλεονεκτήματα: "my seat assignment"
Μειονεκτήματα: "wish the crews were more pleasant. some were pretty rude to some passengers"
Πλεονεκτήματα: "on time flight, excellent crew"
Πλεονεκτήματα: "On time. Jet rather than a turbo-prop plane. Quick flight."
Μειονεκτήματα: "Somewhat haphazard boarding. Not even a cookie for a snack."
Μειονεκτήματα: "Late leaving Monterey. Other than that, fine trip"
Πλεονεκτήματα: "Good choice of movies."
Πλεονεκτήματα: "Short flight, nothing much to say."
Πλεονεκτήματα: "The crew even at the economy class were very nice and accommodating though we're not Caucasians."
Πλεονεκτήματα: "Getting home safely"
Μειονεκτήματα: "Finding damage to my luggage"
Μειονεκτήματα: "New cheap fare is honestly offensive trash."
Πλεονεκτήματα: "Nice plane"
Μειονεκτήματα: "Slow set up of gateway upon arrival"
Πλεονεκτήματα: "American Airlines was great!"
Μειονεκτήματα: "Finnair changed my flight to American Airlines (which I don't mind) but never notified me and made me go through hoops to get the changed record indicator."
Μειονεκτήματα: "they broke my luggage"
Μειονεκτήματα: "Food is horrible."
Πλεονεκτήματα: "The crew was awesome. It was a very nice flight."
Πλεονεκτήματα: "Crew was nice"
Μειονεκτήματα: "Really bumpy"
Πλεονεκτήματα: "Due to my missed connection, American booked me on the earliest flight to Dayton the next morning via United."
Μειονεκτήματα: "The United flight's aircraft was cannibalized for another flight as our plane was only slightly more than 1/2 full. Our later aircraft were cannibalized twice more, until we finally got a spare aircraft after a two hour delay."
Πλεονεκτήματα: "Somewhat disappointing on the snack options..."
Πλεονεκτήματα: "They were on time"
Μειονεκτήματα: "The A321 had the most cramped seating I've ever experienced. The video in the seat back didn't work properly going or coming back. Boarding was slow. I don't know why they don't load the rear seats first so you don't have to wait for everyone ahead to secure their carry-on luggage. If they didn't charge so much for checking a bag there wouldn't be so much carry-on baggage"
Πλεονεκτήματα: "The Denver airport is beautiful"
Μειονεκτήματα: "I will never fly AA again - see below"
Μειονεκτήματα: "2,5 hours delayed. Econ seats are tiny with zero legroom."
Μειονεκτήματα: "There needed to be vegetarian options."
Πλεονεκτήματα: "Crew was polite within their constraints for food, drinks and entertainment system."
Μειονεκτήματα: "- Long delay (3+ hrs) due to technical problems - Food was mediocre at best - Entertainment system was not working for a 10-hour flight - No personal screens, you had to use your phone or tablet, downloading the app did not work and the charging outlet for my phone was not working."
Πλεονεκτήματα: "They were very kind and helpful when my daughter became unexpectedly ill during the flight, bringing cold wash cloths, ice etc, and they checked in on her regularly until landing. Much appreciated!"
Πλεονεκτήματα: "The crew, the smooth safe flight, the cleanliness"
Μειονεκτήματα: "The flight was delayed!! Very inconvenient."
Μειονεκτήματα: "No hot water. Limited movies/tv shows"
Πλεονεκτήματα: "Crews attention and ease handling medical travel"
Πλεονεκτήματα: "What did I like? Not much. We kept hearing over the PA about how Air Canada had been voted Number One airline in North America in 2017 but I was blowed if I could work out why. I have travelled quite a bit both Stateside and overseas and can tell you that AC does not come up to the standard set by Qantas or Southwest here in the States."
Μειονεκτήματα: "It felt as if the seats were even closer together than on the flight out. It was tight! It was the second leg of a flight from Taiwan and having experienced the extraordinary politeness and courtesy of the Taiwanese it came as a rude shock when the hefty AC (female) attendant banged the back of my seat, exhorting us with a "Would you guys get your seat backs up straight for meal service". The tea was pretty grim too and I suspected it had been made in a coffee pot."
Πλεονεκτήματα: "The staff was very congenial and helpful. Sense of humour too!"
Μειονεκτήματα: "That had to be the most cramped, uncomfortable airplane seat I have ever been in. And the coffee was awful."
Πλεονεκτήματα: "I do not intend to use Kayak again because it is extremely difficult if not impossible to make sets reservations even though I am in Executive class."
Πλεονεκτήματα: "Nice plane and crew."
Μειονεκτήματα: "I was dozing when the attendant came around- as a result went through whole flight without water!"
Μειονεκτήματα: "No complimentary snacks"
Μειονεκτήματα: "Not the most comfortable aircraft"
Πλεονεκτήματα: "The flight had to abort take off due to an issue with the pilot seat. We had to return to the gate for them to fix the problem. Left the gate a second time only to sit on the runway with no explanation from the pilot."
Πλεονεκτήματα: "Crew was helpful"
Μειονεκτήματα: "Didn't like the delay Had to check carry on"
Πλεονεκτήματα: "The seats were comfortable and the crew was friendly. We were re-booked onto another flight by the time we de-planed, which took some stress away."
Μειονεκτήματα: "The entertainment selection needs more variety. The food choices were just okay. The flight was delayed and we missed our connection. Also, our friend received a food voucher for the delay while we did not. Boarding can be a little chaotic."
Μειονεκτήματα: "See above"
Πλεονεκτήματα: "Guys, we were traveling in the middle of Matthew hurricane and the pilot was just perfect, we didn't feel it. No bumps, no disturbance, nothing. Like shiny day. Congrats"
Πλεονεκτήματα: "The attendants were helpful The food was good"
Πλεονεκτήματα: "We didnt fly air canada, it was a partner airline that was great, they provided food and had lots of movie options."
Μειονεκτήματα: "My girlfriend and I booked our flights about 10 months in advance and had selected seats next to each other for all of our Air Canada Flights. Somehow all of these seats were changed without an update to us. We did not sit together at all on any of our flights and were put in middle seats, which is not what we originally requested. We were both very upset with this as some of these were long flights."
Πλεονεκτήματα: "The crew- very pleasant and attentive. Also the lady that checked us in at the airport in Barcelona was super helpful and tried her best to get us 2 seats together . She even blocked the seat in the middle of us!"
Μειονεκτήματα: "No Entertainment - no screens for such a long flight"
Μειονεκτήματα: "Flight was 2 hours late after we already had a 5 hour lay-over. Waiting area quite small for so many flights to US .Felt like the ugly step-sisters."
Πλεονεκτήματα: "Staff were very nice"
Μειονεκτήματα: "2 out of 4 of my meals were incorrect. I had asked for vegan meals and 2 of them were clearly not vegan."
Πλεονεκτήματα: "We didn't die, so that's a plus. Flight staff were nice and attentive"
Μειονεκτήματα: "Seriously, no personal tv's. The ticket prices were already expensive, but an addition cost to rent an iPad? That's crazy! Also, your wifi on the plane isn't strong enough to download the app, forcing people to rent the iPads. I see what you're doing, air canada, and it sucks. Next trip to Europe will definitely not be with your airline!"
Πλεονεκτήματα: "Smooth flight"
Μειονεκτήματα: "Some of the crew is not friendly."
Πλεονεκτήματα: "Flight attendants were attentive and friendly."
Μειονεκτήματα: "It was very hot on the plane."
Πλεονεκτήματα: "Amazing crew!"
Μειονεκτήματα: "NO LEG ROOM!!!"
Πλεονεκτήματα: "Really friendly crew."
Μειονεκτήματα: "The plane doesn't have an entertainment system and the seats are uncomfortable."
Πλεονεκτήματα: "The crew was polite and friendly."
Μειονεκτήματα: "The seats were very small. I was flying Premium Economy, so it was tolerable, but my daughters were flying economy with very hard seats, very little room, no snacks and no entertainment. It was the Gulag! I can't imagine it being worse for them. On a short domestic flight, it may be tolerable, but for a long international flight across the pond, it was a nightmare! Also, please stop serving those hot pockets as a snack and please stop charging for potato chips and snacks unless you plan to serve a substantial meal! A 400 calorie meal is not going to keep anyone satisfied for 10 hours!"
Πλεονεκτήματα: "Tv screens were bigger and alot more newer than west jets."
Μειονεκτήματα: "I always flew with west jet and herd people say good things about air canada. So I decided to try them out. I had a 4 hour flight and I did not like the seats.. they were not comfortable at all.. the padding felt very thin and could feel the plastic she'll of the seat.. it wasn't just that plane.. i had a return flight with 1 lay over. I would go back to flying west jet. They had the same size planes and way more comfortable seats."
Πλεονεκτήματα: "Staff was courteous and friendly. Check-in was quick and painless, despite the mobile boarding pass not working properly."
Μειονεκτήματα: "Did not ear food or use the in-flight entertainment. Seats are TINY! As a person with very broad shoulders, I found myself literally wedged into a corner as to not bump the person next to me. These planes should not be 3 seater when they are designed for two."
Πλεονεκτήματα: "Crew was nice."
Μειονεκτήματα: "Lack of entertainment . Unfriendly staff. Flight was long and crew did not ask passengers to close shades in order to sleep."
Πλεονεκτήματα: "The entertainment selection was decent."
Μειονεκτήματα: "Pretty much everything was a bad experience from start to finish. The flight was delayed a half an hour which is fine and can be understandable. The space in the seats was almost criminal for an 8 hour flight. Pretty the equivalent of having people shoulder to shoulder. Impossible to try and sleep on an overnight flight. During mid flight I noticed that I had a lot of trouble breathing and thought it was just me. My wife said the same thing to me and someone on the flight needed medical assistance for oxygen. It was extremely hot the whole flight with no ability to control the air flow which made it even worse. The entertainment selection was good however the device was almost unsable because it was very laggy and it wouldn't select what you wanted. It was easily the worst experience I had and I only really went into some of the details. Having trouble breathing was by far the worst part and I couldn't believe it. My flight back was glaringly better so I'm perplexed by why this was so bad."
Πλεονεκτήματα: "The flight was on time. The crew were pleasant and friendly. The land staff were helpful. The legroom was comfortable."
Μειονεκτήματα: "There was not free meal"
Μειονεκτήματα: "Although the air planes are newer, the seats are uncomfortably smaller which makes long distance flights very unpleasant."
Μειονεκτήματα: "Food was terrible - no movie screens - just their ipads, crew wasn't that friendly"
Μειονεκτήματα: "Never made connecting flight due to delays on first leg of the trip. Airline was generally apathetic to situation."
Πλεονεκτήματα: "Attendants were conscientious, hospitable."
Μειονεκτήματα: "The food was awful! Dinner was barely ok and don't over advertise your "light breakfast." A cold piece of banna bread slapped down on my tray barely can be called a snack! The seats on the seemingly very old 767 were painfully uncomfortable. The 320 had better seating. And what entertainment?????"
Πλεονεκτήματα: "You had the latest HBO shows"
Μειονεκτήματα: "Staff was a bit rude in at check in to get onboard as I was one of the last passengers to board the plane."
Πλεονεκτήματα: "Everything was professional. The pilots was awesome"
Μειονεκτήματα: "No in flight entertainment available"
Μειονεκτήματα: "Staff was useless. Made all international connections via my cell phone."
Πλεονεκτήματα: "Crew was very kind and courteous."
Μειονεκτήματα: "Air Rouge app is awful. I'm fairly certain there are 11 year olds designing better apps on their parents PCs. Very slow, a lot of stopping, poor control over music and movie. Also, a piece of overly sweet banana bread does not a continental breakfast make."
Πλεονεκτήματα: "The flight was a good value. The plane was clean."
Μειονεκτήματα: "The food was really bad. The in flight entertainment was ok."
Πλεονεκτήματα: "Flight attendants did not wake me up!"
Πλεονεκτήματα: "Comfortable and smooth landing of the Captain."
Μειονεκτήματα: "Service training for the Crews for being more polite and for having smiling face..., please!!! Everyone was angry for hardworking????"
Μειονεκτήματα: "Food options and number of times meals are served could be improved."
Μειονεκτήματα: "The plane was old and had no entertainment, there was a technical problem with the plane that made us late"
Μειονεκτήματα: "Boarding procesa...an absolute mess"
Πλεονεκτήματα: "The staff is always very polite and nice."
Μειονεκτήματα: "First flight of the day was majorly delayed. I understand these things happen. But all flights before 09:00 are the star flights where airlines get their on-time departure scores. They failed today."
Πλεονεκτήματα: "The crew was awesome"
Πλεονεκτήματα: "The crew was so nice"
Μειονεκτήματα: "Food can be better"
Μειονεκτήματα: "The aircraft was super old, things were falling off, no in-flight entertainment for 10 hrs, crappy food and the plane was late so I missed the connection. 0 out of 5."
Μειονεκτήματα: "I missed the flight so I don’t have any feedback."
Πλεονεκτήματα: "Crew and service ok"
Μειονεκτήματα: "Timing 3 hour delay"
Μειονεκτήματα: "They have lost my baggage and it’s my 4th in Milan with no bags!"
Πλεονεκτήματα: "Brand new aircraft, excellent communication"
Πλεονεκτήματα: "Landed ahead of schedule. Left on time"
Μειονεκτήματα: "There was nothing I didn't like"
Μειονεκτήματα: "There was a 2 hours delay that caused me to miss my other flights, without any compensation or at least apology"
Πλεονεκτήματα: "Everything was fine (food, drink options, etc.)"
Μειονεκτήματα: "The flight was a little uncomfortable for me (seating) and TV shows and movies did not have many options."
Μειονεκτήματα: "Madrid Airport is a nightmare! Long walks, confusing, crowded, etc."
Μειονεκτήματα: "No wheel chair in Madrid as REQUESTED"
Πλεονεκτήματα: "Service was good food was very good."
Πλεονεκτήματα: "Crew was very pleasant and helpful"
Μειονεκτήματα: "No outlet to charge a phone"
Πλεονεκτήματα: "I guess not being in the middle seat since there were none and having a seat to myself."
Μειονεκτήματα: "There was a delay getting into the plane and then it was still super hot in the plane. Also baggage wasn't clear in terms of buying checked in baggage."
Πλεονεκτήματα: "Wide body aircraft."
Μειονεκτήματα: "Too cold and unfriendly services"
Μειονεκτήματα: "old planes, bad food, no individual tv screens, no choice movies, no air vents."
Πλεονεκτήματα: "Good entertainment and comfort seats"
Μειονεκτήματα: "Gave conflicting answers and slow status updates when the flight was rescheduled the next day, handled communication of rescheduled connections very poorly. No one, either at the gate or back in Spain, seemed to know what was going on. Will never fly with Air Europa again."
Πλεονεκτήματα: "it was very good in general"
Πλεονεκτήματα: "I had zero problems"
Μειονεκτήματα: "the transfer took 30 minutes - why land in the most distant place in the airport to transfer to next flight. get your logistics together."
Μειονεκτήματα: "People were boarded by standing in a line instead of zones. We stood in line for a good 30 minutes. Also, while standing in line, a gate representative decided to take the back half of the line and move them to the priority line to "expedite the boarding process". As one of the last people in the original line seeing everyone behind me board before me, I was annoyed. This was poor form."
Μειονεκτήματα: "No outlets!"
Πλεονεκτήματα: "departure from JFK to Madrid was on time"
Μειονεκτήματα: "Comfort is not equivalent with price. Very tight seats. On the way to Madrid no personal entertainment system. On the way back personal entertainment system was very, very lagi, additionally reset itself during movie fief times, and from where I was seating other people had the same issue. Coordination at airport was also not the best after landing at JFK, because we spend almost 50 minutes in airplane waiting for docking."
Πλεονεκτήματα: "The flight was very affordable and AE offered direct flights both ways (from Miami/Madrid & Madrid/NY)"
Μειονεκτήματα: "The food wasn't great. And the flight attendance could've been more outgoing and friendly."
Μειονεκτήματα: "The flight was delayed more than 2hours. Our flight was supposed to depart at 01:15am and until 2am pilots didn't show up. The flight finally took off around 3am....such a bad experience in the mid night"
Μειονεκτήματα: "no service was given not even drinks"
Μειονεκτήματα: "Space between seats very uncomfortable. Planes very old."
Μειονεκτήματα: "The boarding procedure need to improve."
Πλεονεκτήματα: "Plane was comfortable and brand new . Crew was very helpful"
Πλεονεκτήματα: "Overall the experience was pleasant, once we figured out that things were fine. The crew was friendly and the seats are better than United Airline."
Μειονεκτήματα: "We arrived at JFK early 4 hours before departure, and there was no sign and no one to ask questions. The check-in did not start until 2:30 before departure and there was no announcement."
Πλεονεκτήματα: "On time. Cabin in very good condition. Staff friendly and professional"
Μειονεκτήματα: "No back of the seat video. No power outlets."
Μειονεκτήματα: "My flight was delayed"
Πλεονεκτήματα: "The airplane was neat and the crew nice also, I don't have complains about that."
Μειονεκτήματα: "Too little space between seats, always has the person behind putting their knees in my back! Also the food is not that great, and had to pay even for the earphones!"
Πλεονεκτήματα: "On time!"
Μειονεκτήματα: "The food is not good. Little space between seats."
Μειονεκτήματα: "The flight was delayed 2 hours"
Πλεονεκτήματα: "Food portions were generous."
Μειονεκτήματα: "Possibly the most uncomfortable chairs ever. Entertainment was also outdated."
Μειονεκτήματα: "Very old plain for a 13 hour trip... It was a very painfull trip. The entertainment was poor and from my seat I couldn't see a thing! The crew elas not very strick considering rules: I was forced to warn a passenger to turn off his Phone when we had already took off. He was in a call for almost 15 minuts since we turn on our seat belts!"
Μειονεκτήματα: "The seats didn't have their own screen."
Πλεονεκτήματα: "Very friendly crew."
Μειονεκτήματα: "Getting off the plane on the tarmac"
Μειονεκτήματα: "my luggage never left ibiza and wound up in Madrid for 24 hours"
Πλεονεκτήματα: "I mean with no checked bags there's not much to screw up. Plane was on time and staff professional."
Μειονεκτήματα: "No problems"