Μειονεκτήματα: "Just to improve on the services and hospitality but there are really good"
Πλεονεκτήματα: "The food was very good and inflight entertainment was excellent."
Μειονεκτήματα: "They keep the cabin temperature too warm the entire flight. The seats are too stiff."
Πλεονεκτήματα: "Seat was comfortable and the extra care package and warm towels were a plus. The food was good too."
Πλεονεκτήματα: "Customer service on point. Great food, comfortable seats. Availability of 2 check in bags is helpful for those who traveling for a longer time."
Μειονεκτήματα: "The are not nice at all"
Πλεονεκτήματα: "The entertainment option was pretty good"
Μειονεκτήματα: "There's very limited legroom on this plane."
Πλεονεκτήματα: "Crew was very helpful & friendly. Cabin was well pressurized."
Πλεονεκτήματα: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections."
Πλεονεκτήματα: "Everything you want in an overnight international flight. Enjoyed the food."
Μειονεκτήματα: "Crew are rude. They look always hurry, don't care what passengers need. Food is terrible, there is a menu, but when we ask for food on menu, they said no more, only this one left, so i skipped meal."
Πλεονεκτήματα: "It was a short flight. Lemonade"
Μειονεκτήματα: "Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason."
Μειονεκτήματα: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Πλεονεκτήματα: "Purchase value"
Μειονεκτήματα: "Economy seats are a bit tight"
Μειονεκτήματα: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Πλεονεκτήματα: "On both flights: -Friendly crew -Flights left and arrived on time -Clean cabin"
Μειονεκτήματα: "On both flights: -Cabin was a little too warm, don't like that you can't control temperature at your seat -Only 3 rounds of beverages were served for a 9.5 and 10.5 hour flights- that is less than one drink per every 3 hours and I was very thirsty. It is annoying to have to get up to ask for additional beverages. - Good was ok overall, but better on Istanbul to Boston than Boston to Istanbul"
Πλεονεκτήματα: "Everything is perfect."
Πλεονεκτήματα: "Crew,boarding,comfort,entertainment and food."
Πλεονεκτήματα: "Even though I had two different bookings for connections, since they were all handled by them, they offered me to send my lugagge to the final destination"
Μειονεκτήματα: "In all the flights I took with them (7 so far), Service was reactive, not proactive. In fact, there was one time in which I asked for some water in a long flight (because they dont offer from time to time as other companies do, and I was truly polite in my request) and the guy from the crew told me 'please go and fetch'. I had to point these two huge guys sleeping next to me I had no relation with (I was at the window seat) for him to realize that he was being ridiculous."
Πλεονεκτήματα: "Very nice flight attendants, the movie selection is good. They also provide a nice pillow and blanket in coach."
Μειονεκτήματα: "The plane was older, I had difficulty reclining my seat, the flight attendant had to help me, the seat across the aisle from me was broken. Several customers on the flight were crabby and difficult, I think all the crowding makes them like that. Just a fact of airline travel."
Πλεονεκτήματα: "Great food, good selection of movies."
Πλεονεκτήματα: "Quick flight with breakfast"
Μειονεκτήματα: "Boarding process was a little bit chaotic"
Πλεονεκτήματα: "Quick boarding , the crew was awesome and very helpful. Great service all around"
Μειονεκτήματα: "The flight was delayed but they couldn't tell us how late it was , but thanks to Kayak knew it was 40 mins delayed."
Πλεονεκτήματα: "The service was impeccable!"
Πλεονεκτήματα: "Our screens didn't work and they wouldn't move us to a business class seat. It was also freezing, everyone was complaining, I even got sick. It's the worst. Will never travel again with them"
Μειονεκτήματα: "Delayed For more than an hour"
Πλεονεκτήματα: "Perfect trip, seats comfortable and soft even in economy and having personal entertainment was a pleasant surprise. also good selection of films. Food was just a sandwich but better quality than other companies."
Πλεονεκτήματα: "food,service and flight"
Πλεονεκτήματα: "Great service on and off board. Great and very comfortable airplane."
Πλεονεκτήματα: "I definitely recommend Turkish Airlines because of the services offered and customer service."
Πλεονεκτήματα: "It was a nice and short flight"
Μειονεκτήματα: "No entertainment system at the seat."
Πλεονεκτήματα: "Food, value"
Μειονεκτήματα: "My personal tv did not work for the entire 11 hours flight"
Πλεονεκτήματα: "quick flight and good snack good entertainment console and selection"
Μειονεκτήματα: "EVerything about this airline."
Πλεονεκτήματα: "Attendants were attentive. Food was good ad plentiful."
Μειονεκτήματα: "Seat space very cramped. I am tall. Cabin was warm."
Πλεονεκτήματα: "Great staff!!"
Πλεονεκτήματα: "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
Πλεονεκτήματα: "That the plane didn't crash."
Μειονεκτήματα: "The seats were dirty and there was no entertainment system. In 2017 this is unacceptable."
Πλεονεκτήματα: "It's an international flight and they don't offer other food alternatives."
Μειονεκτήματα: "you can't recline your seat a bit backwards to get a nap. booked luggage is treated with absolute contempt."
Μειονεκτήματα: "Flight got delayed. Lost connecting flight. 1 day stuck in Istanbul airport"
Μειονεκτήματα: "The plane left late I almost lost my next plane to Los Angeles a good thing the next plane was late so I make it"
Πλεονεκτήματα: "The personal is always very very friendly."
Μειονεκτήματα: "We did not have any TV"
Πλεονεκτήματα: "Flight was short. Provided snacks and drinks."
Πλεονεκτήματα: "Good overall service"
Μειονεκτήματα: "The staff could've been more patient"
Πλεονεκτήματα: "Courteous and efficient crew."
Πλεονεκτήματα: "Everything was top notch.. the food, the service, the overall experience."
Πλεονεκτήματα: "The flights attending."
Μειονεκτήματα: "The waiting time for next flight."
Μειονεκτήματα: "I was not allowed the cancel my flight. I lost a lot of money and I will never book through or fly Turkish airlines again. They were rude and had terrible customer service."
Πλεονεκτήματα: "Flight attendants were so kind, timely, tried to answer my questions to the best of their ability, and courteous."
Μειονεκτήματα: "I wish economy had bigger seats, gave out bigger pillows, had more leg room, and had more room to shift seat backwards to sleep."
Πλεονεκτήματα: "Great boarding , on time! Friendly helpful staff . Just really good experience"
Μειονεκτήματα: "It’s stupid Airlines. He give me brooding pass and make security check everything at final he didn’t make me fly to London because they sey u need transit visa. Why not they inform early so I can get online visa. And airlines don’t help anything finally i buy new tkt by myself ....."
Πλεονεκτήματα: "Seats were comfortable, crew courteous"
Μειονεκτήματα: "Good value for money"
Πλεονεκτήματα: "Flight was on time."
Μειονεκτήματα: "Check in line was very long and boarding was very unorganized."
Μειονεκτήματα: "i tried to cancel. as you can see i booked other tickets from IST to DXB but could not get a refund for these tickets"
Πλεονεκτήματα: "The meals we ordered were tasty and the leather seats and leg room are fair enough"
Μειονεκτήματα: "Boarding is sooooo slow Entertainment facilities did not exist"
Πλεονεκτήματα: "The crew is good But the seats not comfortable .. it's like minibus .. no range of movement .."
Μειονεκτήματα: "Toilet .. seats .. windows.. air conditioning must be stronger .."
Πλεονεκτήματα: "The crew was good and smart"
Μειονεκτήματα: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
Πλεονεκτήματα: "Good value/price ratio."
Πλεονεκτήματα: "The price"
Μειονεκτήματα: "How comes i am in transit and they stopp me and make a lot of troubles because i have no visa?? And after they made deporting paper to sign ??? It was really stupid thing ,, if i am in transit and i should have visa ??"
Πλεονεκτήματα: "Took off on time"
Μειονεκτήματα: "Pegusus auto kiosk checkin got errors so I had to wait in counter line. Fix this! Tea costs money. But cheap travel is awesome!!!"
Μειονεκτήματα: "I went to ataturk airport be mistake then I went directly to sabiha airport before the flight 45 min they gegusos stuff did not allow me to get in the plane!!!"
Πλεονεκτήματα: "Easy; fair prices; budget rates"
Μειονεκτήματα: "no entertainment (N/A)"
Πλεονεκτήματα: "Checked luggage included, seat reservations are fairly priced, in flight meals and snacks are reasonable. Crew is professional."
Μειονεκτήματα: "It was hot in the plane, probably cranked up the cabin heat to 25°C :)"
Πλεονεκτήματα: "Nice and fast plane ride."
Μειονεκτήματα: "1 hour + Late departure both from Copenhagen and from the connection in Instanbul"
Μειονεκτήματα: "Wait time, customer service"
Πλεονεκτήματα: "Everything was smooth from boarding to landing."
Μειονεκτήματα: "Food is not for free"
Πλεονεκτήματα: "Быстрое прохождениех оформления и проверок. Всегда выход прямо в/из самолета"
Πλεονεκτήματα: "Please return my money."
Μειονεκτήματα: "Please return my money."
Μειονεκτήματα: "Huge delay from my flight to Turkey and again a delay returning to Germany."
Πλεονεκτήματα: "The price"
Μειονεκτήματα: "The seats"
Πλεονεκτήματα: "I like to travel always travel with KAKA"
Πλεονεκτήματα: "From clealininess of the planes to the professional and sincere approach of the cabin crew, Pegasus is by far the best budget airline I have ever flown in the world. Their in flight menu prices are much affordable compared to most European airports (water is cheaper on the flight, compared to Berlin airport for example) For these prices, and this quality, they are uncompeted. I really hope they can maintain these cheap prices all the time."
Μειονεκτήματα: "Late Irritably staff No food"
Μειονεκτήματα: "Extremely cramped, non-reclining seats, no pocket in seats, not even a glass of water, no entertainment options of any kind, checked-in suitcase arrived damaged."
Πλεονεκτήματα: "On schedule"
Μειονεκτήματα: "No drinks offered"
Πλεονεκτήματα: "good crew."
Μειονεκτήματα: "very not comfortable chairs"
Μειονεκτήματα: "My bag did not arrive"
Πλεονεκτήματα: "Cheap Air ticket"
Μειονεκτήματα: "Seats are not comfortable."
Πλεονεκτήματα: "I'm actually surprised about the flight. The pilot was good and I think he was a pro. For a budget airline, Pegasus was good."
Μειονεκτήματα: "We had only problems with the delayed luggages. The boarding was not on time but I don't think it's a big deal because we arrived almost as scheduled. No entertainment at all and comfort was not a priority but it's okay since it's a budget airline after all. But it would be better if they consider comfort of flyers even if it is a budget flight because flying is a serious thing and can cuase a lot of anxieties to begin with."
Πλεονεκτήματα: "like mentioned above"
Μειονεκτήματα: "nothing really"
Μειονεκτήματα: "Flight got delayed Grumpy crow Seats not comfortable"
Μειονεκτήματα: "Everything is charge money"
Πλεονεκτήματα: "As long as they are reverting a cheap ticket then the service is good"
Πλεονεκτήματα: "The aircraft chair are comfortable"
Μειονεκτήματα: "Check in desk refuse to speak with me in English or maybe she doesn't speak English"
Πλεονεκτήματα: "The seats are comfortable and there was enough place in the overhead bins"
Μειονεκτήματα: "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."
Πλεονεκτήματα: "Flight was on time and luggage arrived. No problems!"
Πλεονεκτήματα: "It's not the first time I fly Pegasus the flight is good and I know low cost don't offer free meals but on my booking it was written meals on both flights. So I don't know who to blame the website or the airline but I was too tired to ask them."
Μειονεκτήματα: "The way of talking to the passengers."
Μειονεκτήματα: "Late in time"
Μειονεκτήματα: "Bad Service , so uncomfortable seats ,"
Μειονεκτήματα: "The landing was so unstable I was scared to death. The flight was over 1 hour late. The staff's English was not understandable at all even for a native speaker."
Πλεονεκτήματα: "As long as I arrive safely, price is the most important thing about a flight..."
Μειονεκτήματα: "Ticket agent was short with us and was bothered hat she had to check us in and questioned our flight. We had a cursing drunk guy in the boarding line for 20 minutes with no staff anywhere to help the passengers he was harassing. we left the airport late and heard horror stories from many other passengers about the lack of customer service."