Μειονεκτήματα: "Too much nonsense with carry on and check in language. I paid for my seat but they changed it for better balance of the plain. Really I weigh 165 lbs. Once the plane reaches altitude they let me take my seat. However the plane was barely occupied and somebody with closer and took my seat."
Μειονεκτήματα: "Better choice of movies"
Πλεονεκτήματα: "The crew was very professional and courteous."
Μειονεκτήματα: "My luggage is lost"
Μειονεκτήματα: "We were packed like sardines! My flight made me want to retire from traveling!"
Μειονεκτήματα: "My flight tickets were mess up and I had to purchase new tickets . Horrible"
Μειονεκτήματα: "You could have had my luggage arrive. Now I don’t know where it is"
Μειονεκτήματα: "Just except very bad to reserve 24h before by phone impossible to have the number call call geneve airport it was ile fidji a d south pacifica impossible to understand i speak french andlittle english perfortunatly my kids live princetona d boston Thank.you merci yvette ruggeri"
Πλεονεκτήματα: "Both the flight crew and the flight attendants were great. It was the smoothest landing I have had it quite dome time"
Πλεονεκτήματα: "Good food and beverage options. Many movie and television selections."
Μειονεκτήματα: "The seats were too close especially when reclined. The lady next to me got into an argument 3 times with the man behind her and no one assisted the situation. The second security check needs a better signifier that it was done. It almost made me and another man miss our flight. Miserable attendants"
Μειονεκτήματα: "I still haven't arrived yet, missed the big flight by two minutes, no help from the crew, had to overnight in Zürich. Trying again today..."
Πλεονεκτήματα: "Great staff and air flight attendants"
Πλεονεκτήματα: "Unexpected food/snacks that were provided.Good crew and the plane was on time."
Μειονεκτήματα: "Poor boarding process. Plane change caused poor seat selection after they changed the seats that we paid extra for. Very little leg room for an overseas flight."
Πλεονεκτήματα: "The booking to a new flight was seamless."
Μειονεκτήματα: "We had to take a different flight on Lufthansa which had a whole list of it's own problems."
Πλεονεκτήματα: "Everything, but the lack of entertainment."
Μειονεκτήματα: "The lack of entertainment."
Μειονεκτήματα: "We (parents) were business class, but our two kids in coach, yet Swiss doesn’t allow “guests” in the lounge. Hmmm. What a bunch of BS."
Πλεονεκτήματα: "Courteous Service and excellent hospitality"
Πλεονεκτήματα: "Crew was courteous."
Πλεονεκτήματα: "I liked the staff and the chocolate"
Μειονεκτήματα: "I didn't like the meal much and the lighting was too bright most of the time."
Πλεονεκτήματα: "There was a half hour delay due to some no-show passengers. The flight was delayed while their bags were removed. The problem was explained well. The flight crew seemed to made up for much of the delay by flying faster or more directly so the total flight time did not increase by 30 minutes. Fortunately this was our final flight segment so the delay was not a problem."
Πλεονεκτήματα: "i'd like services and the food"
Πλεονεκτήματα: "Great service"
Μειονεκτήματα: "Super slow boarding. Long lines at check in"
Πλεονεκτήματα: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "The crew was very nice and professional lucky it was a short flight"
Μειονεκτήματα: "The quality of the flight is cheap"
Πλεονεκτήματα: "The Israeli crew on El Al were very polite and tried to help."
Μειονεκτήματα: "When we arrived to Swiss desk, after checking in at home including choosing seats, we were sent to El Al desk and had to start everything from the start. We couldn't even choose seats . It was a great disappointment. We don't think we fly in Swiss again"
Μειονεκτήματα: "Worst experience. Very rude employees. Not great flexibility with carry on luggage beware"
Μειονεκτήματα: "Seating and foot space was uncomfortable to me."
Πλεονεκτήματα: "Crew, food...."
Μειονεκτήματα: "As I said before..."
Πλεονεκτήματα: "Clean and efficient plane, crew and procedures."
Πλεονεκτήματα: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Μειονεκτήματα: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."
Πλεονεκτήματα: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Μειονεκτήματα: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."
Πλεονεκτήματα: "Service ok"
Μειονεκτήματα: "Horrible food, tvs didn't work, crowded."
Πλεονεκτήματα: "Great flying with Swiss!"
Μειονεκτήματα: "seats were a bit tight! otherwise, great!"
Πλεονεκτήματα: "Crew was very nice"
Μειονεκτήματα: "Make sure they check the flight before they make passengers aboard like my seat, I had to travel for 10 hours in same position & even flight attendants couldn't help because the flight was packed I understand but I did suffer"
Πλεονεκτήματα: "fast boarding, great crew."
Μειονεκτήματα: "when is SWISS going to change serving something else rather than this chocolate bread during morning flights?"
Μειονεκτήματα: "I arrived to the airport within an hour of boarding time. I wasn't told the gate to my plane until 8:30. When I arrived to the gate there were no employees to speak to and it stated boarding time was 8:35 we didn't board until 9! It was just scary and confusing for someone flying alone in another country. When all the other confused flyers asked simple questions the employees at the gate were annoyed and rude."
Μειονεκτήματα: "The crew at the check-in was rude, confused, and ignorant, and flight attendants were forgetful and ignorant."
Πλεονεκτήματα: "Everything is excellent"
Μειονεκτήματα: "Not enough room for my knees"
Μειονεκτήματα: "seats were small and uncomfortable"
Πλεονεκτήματα: "I liked the friendliness of the crew"
Μειονεκτήματα: "There was no inflight entertainment of any kind."
Πλεονεκτήματα: "No delays at all. Couldn't ask for more."
Μειονεκτήματα: "Screaming babies."
Μειονεκτήματα: "An hour late, not Swiss fault but Captain continued to broadcast 5-10 minute delays. Just say it's going to be an hour, then we can all turn our phones back on and go to the lavatory."
Πλεονεκτήματα: "Plane as always clean, perfectly maintained and of decent comfort. Crew as always very friendly and very professional."
Μειονεκτήματα: "Both my flight to Barcelona as well as my return flight were delayed significantly. And there was a delay on 3 out of my last four trips to Barcelona."
Πλεονεκτήματα: "Overall good value for the price paid. The service is great and friendly."
Μειονεκτήματα: "The entertainment system needs some improvement and upgrade."
Πλεονεκτήματα: "The plane was very clean and the flight crew was friendly. The food was very good (as airplane food goes) and beverage service was prompt."
Μειονεκτήματα: "The seats were quite hard. The temperature on the plane was very hot. We were unable to access our boarding documents or check-in in advance of our flight. The movie selection was mostly geared toward men - a lot of Bond films. Not really sure what that was about. Our flight was delayed because of complications in Boston and our luggage did not make our connecting Swiss flight in Zurich."
Πλεονεκτήματα: "Food and entertainment were better than expected."
Μειονεκτήματα: "No complaints"
Πλεονεκτήματα: "Some of the crew were amazing and some were grouchy and not very helpful"
Πλεονεκτήματα: "Food and entertainment"
Μειονεκτήματα: "More legroom"
Πλεονεκτήματα: "Excellent service for affordable price"
Μειονεκτήματα: "Flight was delayed"
Μειονεκτήματα: "More space and room"
Πλεονεκτήματα: "Crew was friendly and service was good."
Μειονεκτήματα: "Seats should be more comfortable"
Πλεονεκτήματα: "Overall was a nice flight."
Μειονεκτήματα: "There’s no entertainment in plane.this the only thing I wish to change."
Πλεονεκτήματα: "One of the flight attendants was rude"
Μειονεκτήματα: "My suitcase was completely soaked from the rain in Istanbul. It must have been left on the tarmac in Istanbul before it was loaded onto the aircraft. I had clothes on the inside that needed to be dried once in Cairo."
Πλεονεκτήματα: "I like the crew , and new movies."
Μειονεκτήματα: "I missed my flight"
Πλεονεκτήματα: "The flight was quite good, with pretty tasty food, plenty of food and drinks, chairs reclined quite a bit, little extra and gifts for kids, slippers, socks, ear plugs."
Μειονεκτήματα: "Boarding prices very disorganized. No announcements and a crowd sprig where everyone just pulled at the gate. Very few announcements in general."
Πλεονεκτήματα: "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
Μειονεκτήματα: "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."
Πλεονεκτήματα: "Everything was exceptional"
Πλεονεκτήματα: "Hello the service was excellent"
Πλεονεκτήματα: "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"
Μειονεκτήματα: "The people smell very bad !!"
Πλεονεκτήματα: "Excellent service. Food and other amenities were excellent"
Μειονεκτήματα: "NO ONE IN TURKISH AIRLINES WILL HELP YOU AND WHEN YOU ASK FOR HELP IT BECOMES AN INCONVENIENCE FOR THEM. HERE'S THE STORY, MY FLIGHT WAS 2 HOURS LATE SO WHEN WE LANDED TO CATCH OUR TRANSIT FLIGHT IT WAS ALREADY GONE. SO WHEN WE ARRIVE TO SPEAK TO SOMEONE ABOUT A HOTEL OR FOOD THEY HAND US THIS PAPER AND TOLD US TO GO TO THE HOTEL THAT IS IN THE AIRPORT IT WOULD BE FOR FREE ALONG WITH THE FOOD. WHEN WE GET THERE THEY TOLD US NO, IT IS ONLY FOR BUSINESS TRAVELERS AND WHEN WE EXPLAIN THAT PASSPORT CONTROL SENT US HERE WITH THIS PAPER THEY RESPONDED NO, WE NEED A HOTEL VOUCHER AND WE NEED TO GO BACK. WHEN WE ASK HER TO CALL PASSPORT CONTROL (BECAUSE THEY ARE THE ONES WHO SENT US TO THEM) TO SPEAK TO THEM YOURSELF, SHE SAYS "IT'S NOT OUR PROBLEM" WHICH THEN MADE ME SNAP AT HER AND TELL HER WTF DO YOU MEAN ITS NOT YOUR PROBLEM? YOU WORK HERE!!" SO WHEN I ASK FOR THE MANAGERS NUMBER FOR COMPLAINT SHE GIVES ME A 5 DIGIT NUMBER THAT LOOKS MORE LIKE A ZIP CODE THEN A PHONE NUMBER. THEN WE GO BACK TO PASSPORT CONTROL WHO TOLD US THAT WE WOULD HAVE A FREE HOTEL AND FOOD THEY CHANGED THERE STORY AND DIRECTED US TO PAY FOR A VISA AND PAY FOR A HOTEL OUTSIDE. SO IN THE END THEY GAVE US A BULLSHIT STORY SO THEY CAN GET RID OF US AND HAVE US RUN AROUND WHERE IN THE END WE GAVE UP AND SLEPT IN THE AIRPORT TILL WE GOT HOME. THIS IS WHEN I WAS COMING BACK WITH TURKISH AIRLINES. GOING TO MY PLACE OF DESTINATION THE FLIGHT WAS LATE 4 HOURS AND LUCKILY FOR US WE HAD A LONG LAYOVER THAT WE DIDNT MISS MY FLIGHT GOING TO MY PLACE OF DESTINATION. SO GOING AND RETURNING FLIGHT WAS LATE! WORST EXPERIENCE I EVER HAD!! I WOULD NEVER FLY WITH TURKISH AIRLINES! AND WHILE I WAS THERE FINALLY GETTING READY TO GO HOME A MAN SAT BEHIND ME AND ASKED ME IF I WAS GOING ON THE SAME FLIGHT AS HIM AND I TOLD HIM NO WHICH THEN HE STRIKES UP THE CONVERSATION AS TO HOW TURKISH AIRLINES MADE HIM MISS HIS FIGHT AND GAVE HIM HELL! SO I WAS NOT THE ONLY ONE WITH THIS PROBLEM! IN THE END HE SAID TO ME TURKISH AIRLINES IS GARBAGE! AND I DONT BLAME HIM!! STAFF WAS THE WORST THING TO DEAL WITH AT TURKISH AIRLINES!! YOU HAVE BEEN WARNED!"
Πλεονεκτήματα: "Top notch service on the airplane"
Μειονεκτήματα: "Delayed For more than an hour"
Πλεονεκτήματα: "Everything was great, service,food....."
Μειονεκτήματα: "Nothing to mention"
Πλεονεκτήματα: "Crew needs to be more attentive and polite. One of the crew member passed me with out asking what to drink I waited until she comes back to tell her I didn't get a drink you just passed me she said ok what do you want . It took me by surprise her rudeness was un expected there was no apologies at all. This iwas my first time to fly with Turkish Airline. It is sad that just one member can influence the overall perception of the flight experience !!!!!"
Μειονεκτήματα: "I hope this young lady get the proper training to be polite for your upcoming flights!!!!"
Πλεονεκτήματα: "Good service and perfect entertainment"
Πλεονεκτήματα: "My above score should be 5 stars in all categories. They were running a special price on business class upgrades. It was fabulous: food great, service attentive, and seat that totally reclined to bed. I slept over 8 hours."
Μειονεκτήματα: "I could not change the stars above."
Πλεονεκτήματα: "The planes I flew in were very clean, comfortable and in great condition. I enjoy the seat space and comfort, good entertainment options with great quality entertainment system. The meals were also decent and we were even fed sandwiches on a short flight."
Πλεονεκτήματα: "Travelling with Turkish Airlines was pleasantly surprising! I'm used to domestic flights in the US which are no fun but as soon as I boarded our flight, the crew was so kind, I appreciated the pillows, blankets and extra care package provided with ear plugs, socks and an eye mask! It helped make the trip that much more pleasant to be able to sleep! I tend to get motion sickness and the crew on all four of our flights were so kind to give me water when I boarded the plane to be able to take my medicine. The flights were on time for the most part and the on-board entertainment helped a very long flight be more tolerable!"
Μειονεκτήματα: "I had an issue with a passenger on our plane from Zanzibar to Istanbul but that was at no fault of the airline or the crew. One crew member was so sweet to allow my husband and I to move further back in the plane once boarding was finished. We were coming home from our honeymoon and the rude woman wouldn't get out of our seat so we could at least sit next to each other! It was unfortunate, but again, at no fault of the crew or airline and we were so thankful for the crew member helping us find somewhere we could sit together! I wish I would have gotten his name but it was on flight TK567 on May 4th. To whoever he was, thank you!!!"
Πλεονεκτήματα: "Entertainment, flight times, price, new plane, good luxury, in between meals food offering"
Μειονεκτήματα: "Cleanliness of bathrooms, seat room, bumby landing, no involvement from the pilot to the passenger it was like he was too good to speak to passengers and update on weather conditions, welcome greetings, landing details etc. overfilled flights."
Πλεονεκτήματα: "Crew was excellent needs more room in front of the chairs specially when you are on a plane for 10 hours"
Μειονεκτήματα: "Too tide in front of the chairs"
Πλεονεκτήματα: "comfortable seats space for legs"
Μειονεκτήματα: "Great service and on time all the way"
Πλεονεκτήματα: "Entertainment and boarding was excellent."
Πλεονεκτήματα: "Luggage left in Istanbul due to short connjection was delivered to my home the same evening. Check in was simple and quick."
Μειονεκτήματα: "Seats too close together on A330 airplane, entertainment console difficult to use and flight attendent did not have patience to explain how to use it, ran out of main course and remaining chicken course was too spicy to eat, flight from Singapore was delayed in takeoff making it very difficult to make connecting flight,"
Πλεονεκτήματα: "Crew is always excellent, food is amazing. Overall is always good."
Μειονεκτήματα: "The airplane was old, seats were uncomfortable. Ataturk staff, Turkish Airline ground staff is so HORRIBLE, we are never traveling with Turkish Airline again."
Πλεονεκτήματα: "Seat comfortable good leg space"
Μειονεκτήματα: "Food quality and selection of items and taste"
Πλεονεκτήματα: "same as above"
Μειονεκτήματα: "same as above"
Πλεονεκτήματα: "Better planes"
Μειονεκτήματα: "Very small chairs. Terrible boarding system"
Πλεονεκτήματα: "Food, kit with slippers etc, movie choices, food"
Πλεονεκτήματα: "Liked the food and service"
Μειονεκτήματα: "We stayed on plane for long time before it took off, and we arrived late, food was not good"
Μειονεκτήματα: "We boarded on time but the flight didn't leave for another 45 minutes or so. This made me miss my next flight when I landed in Instanbul. I think they might have been doing extra checks on the plane so it's fine. Even though I missed my flight and it was out of my control, I was able get another flight within 5 hours and free of charge!"
Πλεονεκτήματα: "Newer plane"
Μειονεκτήματα: "Horrible boarding process. Unorganized- mayhem!!"
Πλεονεκτήματα: "The crew is wonderful, the food is very good for airline, and the flight was on time"
Μειονεκτήματα: "Boarding a bit chaotic"
Μειονεκτήματα: "Crowded -/ entertainment equipment bad"
Πλεονεκτήματα: "Enjoyed the flight, airports, service."
Πλεονεκτήματα: "Crew was helpful."
Μειονεκτήματα: "No entertainment"
Πλεονεκτήματα: "One of the best flight experiences I have had in a long time."
Πλεονεκτήματα: "I like every thing"
Μειονεκτήματα: "Tough landing and strange turbulence"
Πλεονεκτήματα: "The food and service"
Πλεονεκτήματα: "Uncomfortable seats"
Μειονεκτήματα: "Flight delayed"
Πλεονεκτήματα: "Seat was comfortable. Looked new."
Πλεονεκτήματα: "The help from the checking agent after we found out Lufthansa canceled my daughter and mine flys coming back home without any explanation and notification"
Πλεονεκτήματα: "The crew was nice and efficient. There was no meal service because they had catering problems, but they tried to accommodate small children with candy cars and chips."
Μειονεκτήματα: "There was no meal service because of catering problems. Though it was done for our safety (the crew mentioned some problems in prior flights), not having a back-up plan of sorts would be good for an airline of Lufthansa's stature."
Πλεονεκτήματα: "The airport was good"
Μειονεκτήματα: "There's could be a better customer service at the counter of the plan the Lufthansa worker that work at the front disck they was so rod and the travelers has a lot of issues with them and the way the talk to the travelers they was like we're kids or slave to them"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Standard good Lufthansa service"
Μειονεκτήματα: "Munich airport is very difficult to reach. I avoid it whenever possible."
Μειονεκτήματα: "The people sitting beside me was very loud and they didn’t stop talking the whole time."
Πλεονεκτήματα: "The crew was amazing, we had blankets and pillows and that was super comfortable."
Πλεονεκτήματα: "Plane is old and dingy. No charging available and the seats are so uncomfortable. Crew was just ok."
Πλεονεκτήματα: "On the airline website the price of the ticket was $3000 and I bought it for $750 on Kayak, I expected delays, cancellations or something to go wrong and justify that price drop. Nothing of that sort happened! It was a comfortable and on time trip with no problems!"
Πλεονεκτήματα: "Smooth flight."
Μειονεκτήματα: "Navigating very long distance between terminals. Terminal changes"
Πλεονεκτήματα: "the flight from Frankfurt to Chicago was delayed by an hour. we have missed our connecting flight to Omaha. We were at the gate 8 minutes prior to departure, but United closed the gate right before our noses. Not cool. Horrible experience. My guess is that United has given our seats to someone else. After all United did the same thing to use once before. We will not travel United/Lufthansa again."
Πλεονεκτήματα: "Fast check in and politeness"
Μειονεκτήματα: "Not comfortable seats"
Πλεονεκτήματα: "It was a short flight."
Μειονεκτήματα: "I was allergic to ingredients in the in-flight meal. There were no additional options left by the time food got to me. The crew was indifferent about my allergy and seemed offended when I returned the food uneaten."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Using United with two flights a day out of Charlotte. A mistake. This is not the first time we had problems with United out of Charlotte. We missed our other flights and sate still in Washington and will lose a day of our vacation. United wouldn’t give us a voucher since it was supposedly weather related so I had to spend additional $100 for a room in DC."
Μειονεκτήματα: "Do not use United out of Charlotte they have the worst customer service. With two flights a day you have no options. The other thing is there flight to Washington is so late you can’t switch airlines."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "The gluten free special meal was more imaginative than others I’ve had. No rice crackers wrapped in saran. Flight attendants very professional."
Μειονεκτήματα: "Flight seemed to drag on forever, but there’s not much the airline can do about that. Seats in economy were cramped."
Πλεονεκτήματα: "Comfortable plane, food good, flight attendants professional. No complaints"
Πλεονεκτήματα: "the on time scheduled departure"
Μειονεκτήματα: "the long complicated walk to terminal"
Πλεονεκτήματα: "Crew, equipment"
Πλεονεκτήματα: "crew hospitality. timely take off"
Μειονεκτήματα: "Prolonged stop over in Frankfurt"
Μειονεκτήματα: "Could have more options for entrainment"
Πλεονεκτήματα: "Over crowded"
Μειονεκτήματα: "No entertainment"
Πλεονεκτήματα: "Good smooth flight, wine offered in economy. Crew wonderful"
Μειονεκτήματα: "Fully booked, so a little crowded"
Πλεονεκτήματα: "Frankfurt to Cairo boarding was in organized gate 61 toilet not cleane 90% of the phone chargers in Frankfurt airport not working"
Μειονεκτήματα: "Lufthansa is a big name must do something for that"
Πλεονεκτήματα: "Anna, she was the supervisor at the check in desk at Denver airport. She was super helpful and very nice. She went above and beyond to help me out with the issue i had... but everyone else i went to get help from were not at all helpful (3 other people), sour face, they probably hate their job. Movie choices on flight to Munich were great. Smooth flight, I didn't lose my bag so that was great too!"
Μειονεκτήματα: "Rude crew member. One bad apple ruins the whole bunch. I pre selected my sest at check in on line but got different seat. Not sure why but that was uncalled for. Boarding was 35 minutes late because flight arrived late also. The lady that boarded us was nice and funny."
Μειονεκτήματα: "Services on the planes were not fantastic"
Πλεονεκτήματα: "Excellent service by amazing crew"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Μειονεκτήματα: "No any intertwine entertainment at all"
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Seat comfort, easy of boarding."
Μειονεκτήματα: "I was charged for my bags which it said on line bags were free . Seats didn't recline . We were charged for refreshments. This airline had nothing that I should write about ."
Πλεονεκτήματα: "the crew was courteous, attentive, accommodating."
Πλεονεκτήματα: "The most comfortable trip"
Πλεονεκτήματα: "Boarding and departure+arrival times were excellent. Baggage was handled well, arrived without damage. Much better marks here than AirFrance."
Μειονεκτήματα: "Food was quite poor, much worse than KLM or Delta... no match for AirFrance,thoug I'd rather get poor food and arrive on time and without getting stranded at CDG. Also, Neither on-board wifi, nor the entertainment touchscreen worked, not at all. You'd be well advised to bring your own iPad... :-))"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Breakfast bun was not tasty - too much bread and not healthy at all."
Πλεονεκτήματα: "Smooth flight. Competent crew. Excellent service."
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Crew was nice"
Μειονεκτήματα: "Flight was delayed which caused us to miss our next flight. This was a huge inconvenience. When we were in line to get our hotel they did not help the people who were first in line. We were in the middle of the line, but got everything organized for us LAST."
Μειονεκτήματα: "A strike caused us to have to shorten our vacation and we lost the money on all hotels and tours. The treatment by staff was unpleasant. I hope the other 350,000 affected people were treated with more courtesy."
Πλεονεκτήματα: "Geat customer service by flight attendants."
Πλεονεκτήματα: "in flight entertainment, bathrooms, and charging capability"
Μειονεκτήματα: "Not enough service/availability of water"
Πλεονεκτήματα: "Crew onboard was attentive and helpful."
Μειονεκτήματα: "No legroom in coach. The person in front of me was sitting in my lap. They are the only airline that weighs your handbag, the luggage you take onboard. E en of it fits the size requirements they weigh it and make you confirm. They don't care if your checked luggage is underweight but your hand luggage is overweight and both add up to less than what you're allowed overall. Makes no sense and is such a useless hassle."
Η παραλαβή αποσκευών είχε μεγάλη καθυστέρηση. Παρέλαβα την βαλίτσα μου μετά από 35 λεπτά αναμονής.
Μειονεκτήματα: "Healthier food."
Μειονεκτήματα: "Really nice meal with Aegean airlines."
Μειονεκτήματα: "The food"
Πλεονεκτήματα: "Food was amazing"
Μειονεκτήματα: "The food maybe"
Πλεονεκτήματα: "Ground crew and cabin crew were very helpful and efficient"
Πλεονεκτήματα: "Good pilot."
Μειονεκτήματα: "I have taken 5 flight with Aegean airlines in the last 3 weeks & not 1 of them left within an hour of the scheduled departure time. The delays in travel were unacceptable. We were 2 hours late to take off, when we landed it took 45 minutes to get off & another 30 minutes for bags to start showing up"
Πλεονεκτήματα: "I did not make this connection due to delayed first flight and the most poorly organized and staffed airport!!!"
Μειονεκτήματα: "Getting reimbursed!"
Μειονεκτήματα: "Food, not in time."
Μειονεκτήματα: "Everything ok"
Μειονεκτήματα: "There are no Aegean air representatives at baggage claims or when you arrive at your gate to ask questions. I looked in vain to find out something about my luggage and no one was in athens to help"
Μειονεκτήματα: "Horrible food"
Πλεονεκτήματα: "Καλό φαγητό ευγενικό πληρωμα"
Μειονεκτήματα: "Χωρος μεταξύ καθισματων"
Μειονεκτήματα: "Η μια υπάλληλος του πληρώματος καμπίνας, με αγένεια και καθόλου διάθεση εξυπηρέτησης. Χαρακτηριστικό παράδειγμα να μην μας βοηθήσει στην τοποθέτηση των μπουφάν μας καθώς πάνω από τις θέσεις μας δεν υπήρχε χώρος γιατί όπως μας ανέφερε είχε τα δικά της πράγματα(βαλίτσα,παλτό)"
Πλεονεκτήματα: "This leg of the flight we were pleased with after buying another ticket to Athens."
Μειονεκτήματα: "Κάτι έχει συμβεί με τα πληρώματα καμπίνας και έχουν γίνει αρκετά πιο αγενείς, αλλά και λιγότερο ασχολούνται με θέματα ασφάλειας πτήσης. Είναι σε κακό δρόμο."
Μειονεκτήματα: "Baggage was delayed!"
Πλεονεκτήματα: "Το φαγητό και η καλή πτήση που μας πρόσφεραν"
Πλεονεκτήματα: "Seats and the leg room"
Μειονεκτήματα: "Vegetarian food"
Μειονεκτήματα: "Terrible customer service. Rude and unhelpful. They refused to do a spelling change on my name and forced me to purchase a second ticket. The flight was 25+ minutes late taking off due to lack of organization at passenger check-in. It really is a shame that Agean is pretty much the only option to Istanbul (IST) from Athens."
Πλεονεκτήματα: "Η καλύτερη αεροπορική εταιρεία αν και οι τιμές της είναι μόνιμος στα ύψη"
Μειονεκτήματα: "Τιμή εισιτηρίου"
Πλεονεκτήματα: "Όπως πάντα η καλύτερη εταιρεία της Ευρώπης."
Μειονεκτήματα: "Πλήρωμα καμπίνας, πολύ χαλαρό, μη ενεργό , τουαλέτα χωρίς σαπούνι και νερό!!!"
Μειονεκτήματα: "space when seating"
Πλεονεκτήματα: "It was great to check in and save the boarding pass in my wallet. Made it easy to check in while traveling and having no access to a printer. The flight was conformable and we got food."
Πλεονεκτήματα: "The food, crew was nice and polite."
Μειονεκτήματα: "Didn't have any entertainment"
Πλεονεκτήματα: "Decent menu, warm food and drinks on board"
Μειονεκτήματα: "Bus to the terminal, in Athens"
Μειονεκτήματα: "See above"
Μειονεκτήματα: "They overbooked the flight and found an absolutely redicolus reason to cancel my ticket. I was never treated like this in my life. They spent a fortune in advertisments and then they treat their customers like that. Obviously, nobody told ghem that the best advertisment is the so-called "word of mouth"! I am done with Aegean for good!!! NEVER AGAIM!!!"
Πλεονεκτήματα: "Η ευγένεια και τα χαμόγελα των εργαζομένων αεροσυνοδών, η άμεση ανταπόκριση τους σε ο,τιδηποτε ζήτησα ή ζήτησαν άλλοι επιβάτες."
Πλεονεκτήματα: "The crew"
Μειονεκτήματα: "The changes in gates"
Πλεονεκτήματα: "We were given a meal"
Μειονεκτήματα: "The meal wasn't very good"
Πλεονεκτήματα: "Once we landed in Athens, knowing that our next flight would be taking off in 5 minutes, we thought ther was no way that we'd make it. Instead, they had someone waiting for us when we got off of the flight and someone to run all 11 of us through the airport to the plane. Aegean held the flight because they knew 11 people from the Santorini flight were coming."
Μειονεκτήματα: "Once on the plane, we ended up sitting there for another 30 minutes, even though it was already 20 minutes late waiting for us. When I asked the stewardess whether that meant that our bags were going to make the flight she said she'd have to check. She never came back. I then asked a second girl and she said that she'd have to check and she never came back. I finally asked again before landing and she supposedly went and asked someone and came back and said yes they made it. Got to baggage claim - no bags. We had another flight to catch back to the states, so we didn't have time to figure out the situation. We spent the next three days frantically calling Aegean, to no avail. Their customer service either wouldn't answer or would tell us to call London Heathrow lost and found, who wouldn't answer. Eventually, Delta found our bags and had to work with Lufthansa and their own boots on the ground at LHR to find the bags and get them back to us."
Μειονεκτήματα: "I did not understand flight attendants in english because of their bad pronunciation and I did not know what their saying all flight."
Πλεονεκτήματα: "I love flying Aegan - it is always comfortable and pleasant. Due to my own mistake I didn't order a kosher/vegetarian meal, which is why I rated the food "N/A". On flights this short there are no entertainment options which is fine I suppose :) overall, this is one of my favorite airlines to fly! Thanks!"
Μειονεκτήματα: "Procedures for handling sick elderly passenger. One crew member should take initiative and deal with sick person and handle calling for a doctor on board ."
Πλεονεκτήματα: "Very bad"
Μειονεκτήματα: "All the team"
Πλεονεκτήματα: "Friendly staff, clean airplane"
Μειονεκτήματα: "No entertainment"
Πλεονεκτήματα: "Beverages and food on board, modern plane, friendly staff"
Μειονεκτήματα: "Ticket price"
Πλεονεκτήματα: "Modern plane, warm food, friendly personnel, free beverages and alcohol on board"
Μειονεκτήματα: "Extra charge for suitcase"
Πλεονεκτήματα: "Clean, smooth, on time"
Μειονεκτήματα: "Food was not interesting"
Μειονεκτήματα: "My luggage was broken and Aegean was not helpful in resolving the issue."
Μειονεκτήματα: "Πλήρωσα έξτρα για την βαλίτσα +30 ευρώ στό αεροδρόμιο του Μονάχου !!!"
Πλεονεκτήματα: "The flight was completely full so they offered to check in the larger pieces of carry-on luggage for free. On board the plane, the breakfast was really excellent (plane food-wise) and the attendants were very friendly. In terms of comfort, I was lucky to sit in row 3 (yes, that was Economy class), so I actually had some leg room. On my way to Athens, I'd been seated in row 22 and there was no chance to move my legs at all."
Μειονεκτήματα: "They charge me on my two flight about 100 euros for my bags that's the worst , never had that and this is my first and last time I used them"
Πλεονεκτήματα: "Great service nice food comfortable flight"
Μειονεκτήματα: "Nothing :))"
Πλεονεκτήματα: "The flight was great. The staff was nice. Everything was great!"
Πλεονεκτήματα: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Μειονεκτήματα: "Movies available weren't to my taste, which isn't important anyway."
Πλεονεκτήματα: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Μειονεκτήματα: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Πλεονεκτήματα: "Check in was swift"
Μειονεκτήματα: "Friendlier approach from the crew"
Πλεονεκτήματα: "One hour delay after boarding due to loosing our “slot”"
Μειονεκτήματα: "Seat spacing"
Μειονεκτήματα: "Food should be much better than this. Otherwise everything is ok."
Πλεονεκτήματα: "The crew was great!"
Μειονεκτήματα: "I don't like the movie options. Some are quite sexual and can be seen around the plane."
Πλεονεκτήματα: "Everything was just right."
Πλεονεκτήματα: "Food was good. Plane was good."
Μειονεκτήματα: "Night flight should turn off light. Staff was not skillful and professional."
Μειονεκτήματα: "Connecting flight tolerance and easy upgrade from one class to another."
Μειονεκτήματα: "The crew dropped the bottle to the head of my son."
Πλεονεκτήματα: "Fligth attemdance atention"
Μειονεκτήματα: "Delay in the departure (40 min)"
Πλεονεκτήματα: "I'm so happy I did not book Austrian Airlines for the way back to Zurich."
Μειονεκτήματα: "My checked in baggage did not arrive with me, the staff told me it'll arrive the same day in the evening but it did not and nobody informed me, I only found out after calling them 5 times (which 2 times they hung up on me after putting me on hold). My bag only arrived almost 35 hours after i already landed Hong Kong, without being able to tell me when exactly and made me sit and wait for them to deliver it at mid-night."
Πλεονεκτήματα: "Safe trip"
Μειονεκτήματα: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Μειονεκτήματα: "Food was ok. Flight was delayed."
Πλεονεκτήματα: "The service was superb!"
Μειονεκτήματα: "The flight was too short."
Πλεονεκτήματα: "Very friendly staff"
Μειονεκτήματα: "All was well"
Πλεονεκτήματα: "Short flight"
Μειονεκτήματα: "I have to pay for food or drink"
Πλεονεκτήματα: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Μειονεκτήματα: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Πλεονεκτήματα: "The service. Very attentive staff."
Πλεονεκτήματα: "Flt was great - service was great"
Πλεονεκτήματα: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."
Πλεονεκτήματα: "Everything. Keep up the good work."
Πλεονεκτήματα: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."
Μειονεκτήματα: "Flight get cancelled and they needed 4 hours to tell me you are going with another airline with multiple steps for next day. I missed two very important meetings."
Πλεονεκτήματα: "I loved the music while boarding the plane. All staff members were very nice."
Πλεονεκτήματα: "I like the food , service and clean airplane."
Μειονεκτήματα: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"
Μειονεκτήματα: "Both flights were delayed. Food selection was poor."
Μειονεκτήματα: "We left from Vienna , two hours late. This kind of problem supposed to be fix it , before.i like to fly with Austrian Airlines, isn't the first time, but now for me , to so long was a big problem"
Πλεονεκτήματα: "Great staff, friendly and helpful."
Μειονεκτήματα: "Flight from Budapest to Vienna was too hot and the AC was not working properly."
Πλεονεκτήματα: "Good food, nice crew, nice screen, new plane"
Πλεονεκτήματα: "The staff should speak english and albanian from pristina to austria or from pristina to turkey its abvious they are albanians %95 of them and elderly who dont speek any other language but albanian"
Πλεονεκτήματα: "Everything was fine - short flight"
Μειονεκτήματα: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."
Πλεονεκτήματα: "No unnecessary waiting. Excellent service!!!"
Πλεονεκτήματα: "The crew were very nice"
Μειονεκτήματα: "Toilets could be cleaned more often"
Πλεονεκτήματα: "It was fast and comfortable"
Μειονεκτήματα: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."
Μειονεκτήματα: "It was almost 2 hours delayed"
Πλεονεκτήματα: "Staff are pleasant and competent."
Πλεονεκτήματα: "Flight services were good. Staff friendly. food was good"
Μειονεκτήματα: "Maybe I was upset due to the issues at the first leg so could not enjoy this one"
Πλεονεκτήματα: "The overall flight wads excellent."
Μειονεκτήματα: "Boarding on the return flight was poorly handled as there was no organized boarding."
Μειονεκτήματα: "Boarding on return flight was utter chaos and was not controlled properly. The crew was very pleasant and , in my opinion, could not have been any bertter."
Μειονεκτήματα: "I could not pay for check-in baggages when I bough 4 tickets for 4 passengers. So I called the airline customer service, and they told me that the first check-in baggage is free. However, when we boarded the airplane on 9/5/2016, we were charged 30 Euros for each bag, a total of 120 Euros for 4 checked in bags of 4 passengers. This is unfair, and I would like it to be corrected if possible. Thanks."
Μειονεκτήματα: "Policies on bringing stroller differed between each trip. And they were not polite about it."
Πλεονεκτήματα: "Their first class looked very comfy"