Πλεονεκτήματα: "All was good"
Μειονεκτήματα: "Them good"
Μειονεκτήματα: "Air Canada is by far the worst airline ever! Lost our connection flight and arrived super late after being relocated in another flight."
Πλεονεκτήματα: "The gluten free meals were quite good. Everything seemed clean."
Μειονεκτήματα: "The plane was small for a transatlantic flight. The entertainment was not easy to find/access."
Μειονεκτήματα: "It was all excellent."
Πλεονεκτήματα: "Good legroom,"
Μειονεκτήματα: "Older aircraft, tray tables not level, rear washrooms no water, delayed departure"
Μειονεκτήματα: "Overhead luggage compartment in business class was poor"
Πλεονεκτήματα: "Disable passenger here. They were very helpful and accommodating"
Μειονεκτήματα: "Staff was rude; they seemed more interested in talking to themselves than assisting customers. Air Canada never treats customers properly."
Πλεονεκτήματα: "Nothing to complain"
Πλεονεκτήματα: "The flights were great, on time and no problems. I was very comfortable and the food was good. FLight attendents were great except one guy who was not friendly and needed a vacation or another job."
Μειονεκτήματα: "Not enough leg room Cramped seating area in coach"
Πλεονεκτήματα: "Friendly and quiet crew! Good, because the only thing I could do on the flight was sleep."
Μειονεκτήματα: "Was not told to download entertainment application until onboard and out of range for the wifi. They also didn't mention having ipads to rent, not sure if they were available."
Μειονεκτήματα: "Worst experience !!!!"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Bad food, no entertainment. Uncomfortable plane"
Πλεονεκτήματα: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Μειονεκτήματα: "Everything was great - more selection on the movies/tv would be a plus"
Πλεονεκτήματα: "Boarding was easy"
Μειονεκτήματα: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Μειονεκτήματα: "Flights all evening were cancelled. I was just going for a weekend and they couldn't reschedule me until the following evening. I couldn't go on the trip because of these problems. I was in the airport for hours with two young children and they did not do much to help me reschedule quickly."
Πλεονεκτήματα: "The same as above, perfect"
Πλεονεκτήματα: "From NGO to Vamcouver arrived after City's tours left 30 min. earlier, but back to Vancouver to Tronto too early for a good visit of City, when ariving Toronto at 1:30 am, and no connecting flight till 7:00 am. Agents at Toronto gate was not nice, which was unfortunate because all othr AirCanada agents were nice and flights were smooth."
Μειονεκτήματα: "Connecting flights were not convenient. First time AirCanada, and Kayak. Seemed I got a bad set of flights returning. Going was good. Got tricked. Suggeston of flights may have been available but did not know. Need more research in next trip. Agents, contracted agents at ticket counter in Atlanya, were very helpful. They were superve in helping me when a traffic accifent shut doen for 2 hrs and I was late on arriving at Atlanta airport."
Μειονεκτήματα: "Filthy No entertainment Had to pay for beer and wine"
Μειονεκτήματα: "No room. Cramped, impossible to sleep on an overseas flight"
Μειονεκτήματα: "Flight cancelled until the next day and then delayed again without sufficient notice . Air canada hasn't offered us anything worth making up missing a day out of our vacation"
Πλεονεκτήματα: "Flight Attendants were courteous and friendly."
Μειονεκτήματα: "Plane was small, seats not very comfortable, entertainment system was down. After traveling 24 hours it was not pleasant. Additionally, coming from Vancouver on a late arrival, no one helped expedite me to the flight. I had to leave International, clear immigration and Customs, then enter immigration and US Customs. When I told anyone I was possibly missing my next flight it was met with a shrug, as if it was just my problem. Not a good way to treat customers."
Πλεονεκτήματα: "The flight was quick and easy.."
Πλεονεκτήματα: "Great service. Only one other person in business class. Very pleasant flight"
Μειονεκτήματα: "Air Canada cancelled the flght without notification. Sat in the airport from 10:45 in the morning until boarding call at 13:30! There were 8 cancelled flights to NYC because of Toronto return scheduling conflicts resulting from runway repair work. Air Canada customer service desk was horrible."
Πλεονεκτήματα: "I arrived safely with my children"
Μειονεκτήματα: "No snacks"
Πλεονεκτήματα: "Flights were on time"
Μειονεκτήματα: "Forcing us to check carry on bags, and not very courteous about it."
Μειονεκτήματα: "Delayed by two hours"
Μειονεκτήματα: "Unhelpful crew,dreadful status updates about our delay, not enough food on board for everybody"
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "Food not so good and far in between"
Μειονεκτήματα: "The port for the earphones didn't work 100% You had to jiggle it to get it to work"
Μειονεκτήματα: "more movie and technology availability."
Πλεονεκτήματα: "The crew was especially friendly and helpful."
Πλεονεκτήματα: "entertainment choices"
Μειονεκτήματα: "boarding process crew not helpful in baggage storage"
Πλεονεκτήματα: "Zoned boarding"
Μειονεκτήματα: "Food limited and must be purchased. Entertainment must have downloaded app."
Μειονεκτήματα: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet the entire time. I can't believe on this super long distance flight we didn't have TVs to watch anything. I had one on my first and shorter flight, but not the actual international flight portion? What the hell?"
Μειονεκτήματα: "If it's the same airline, why not wait for the 16 people that had a delayed connecting flight."
Πλεονεκτήματα: "The helpdesk was helpful when I got a hold of someone. The compensation was decent."
Μειονεκτήματα: "I bought my round trip ticket from DC to Paris via Toronto since March 2016. But the flight back from Toronto to DC was overbooked and I got bumped off the flight. The agents were severely understaffed and had no information about the situation. Also, when I finally got the flight back to DC, my luggage was lost."
Μειονεκτήματα: "Food was mediocre Entertainment movies outdated"
Μειονεκτήματα: "No breakfast offered for a four hour flight"
Μειονεκτήματα: "The flight was delayed 3 hours."
Πλεονεκτήματα: "It was ok."
Μειονεκτήματα: "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
Πλεονεκτήματα: "Tickets are cheap"
Μειονεκτήματα: "Poor food, rude crews, small seats"
Πλεονεκτήματα: "Almost everything about the flight. Easy check-in. Didn't loose my bag which is always a great thing."
Μειονεκτήματα: "The new app entertainment for Air Canada wasn't really explained by the crew but so I just doozed off."
Πλεονεκτήματα: "we made it"
Μειονεκτήματα: "small planes are noisy and cramped"
Μειονεκτήματα: "The two meals served on board were cheap. Very small portions and cheap containers were used."
Πλεονεκτήματα: "Fast and easy check in"
Πλεονεκτήματα: "Bags were checked all the way through, Canada to US and I didn't have to recheck them before connection into US."
Μειονεκτήματα: "That they make you take your headphones off during takeoff and landing - ear buds only makes no sense."
Μειονεκτήματα: "The movies selection is not good"
Μειονεκτήματα: "Offer a free beverage would have been nice"
Μειονεκτήματα: "Lost luggage. Took one hour waiting for my luggage in vain, and file the report of missing luggage."
Πλεονεκτήματα: "The crew was very friendly and welcoming"
Μειονεκτήματα: "The boarding process was pretty terrible and disorganized"
Πλεονεκτήματα: "The crew was good."
Μειονεκτήματα: "The seats are old and uncomfortable. No leg room. Felt very cramped the entire flight."
Πλεονεκτήματα: "Friendly and courteous"
Μειονεκτήματα: "Like that is good"
Πλεονεκτήματα: "Comfy seat."
Μειονεκτήματα: "The flight was delayed for more than an hour"
Πλεονεκτήματα: "The entertainment was ok."
Μειονεκτήματα: "The staff was rude and ignored me and the person who sat next to me drinks we ordered (just simple water and a coke). They offered a variety of meal options, yet when they got to me they said they only had a beef option so i had no other choice but when they went to the person behind me they had dif"
Μειονεκτήματα: "Infotainment system"
Μειονεκτήματα: "The transfer in Madrid was ridiculous. They could not find a bus to transport passengers and no one had any clue."
Μειονεκτήματα: "Toilets were extremely dirty. Impossible to use"
Μειονεκτήματα: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Πλεονεκτήματα: "All ok"
Μειονεκτήματα: "Free WiFi never worked !!"
Πλεονεκτήματα: "overall good flight"
Μειονεκτήματα: "the shuttle from trn to mad and vice versa is always always late if not canceled! it must be improved for sure. airnostrum offers really poor service!"
Μειονεκτήματα: "Too many people and little space to move"
Πλεονεκτήματα: "Great food on this long haul flight. Business class lounge was nice. On time flight."
Μειονεκτήματα: "Very slow & chaotic boarding process."
Πλεονεκτήματα: "Not much it’s a very regular flight"
Μειονεκτήματα: "Delayed almost 1 hour. No entertainment on board and nothing offered except for purchase"
Πλεονεκτήματα: "It was a very busy due to the fact that we,left 40imutes late and Iberia was also late when we left Madrid but they took care of me to make sure I did not miss the connecting flight"
Μειονεκτήματα: "The food could be better"
Πλεονεκτήματα: "That's the only good thing."
Μειονεκτήματα: "Mediocre food, flight attendants were cold and unhelpful. I never heard of 90% of the entertainment offered, and the rest were really old. Bring your own entertainment, and a charging cable. In fact, bring everything you think you will need, water, food, Tylenol for the headache you will definitely have by the end of his flight. No one has any interest in being helpful or making your flight Pleasant."
Μειονεκτήματα: "Lost bags, dirty plane, seats switched from together with my wife on our honeymoon to seperate."
Πλεονεκτήματα: "Quick boarding"
Μειονεκτήματα: "The lack of water offers during the flight"
Μειονεκτήματα: "Not enough place on board. Very poor company"
Μειονεκτήματα: "space between seats, too tight for my legs"
Πλεονεκτήματα: "Philadelphia to London"
Πλεονεκτήματα: "I loved the Madrid airport!! Iberia out of Madrid is lovely."
Μειονεκτήματα: "Rarely served drinks, 1h 30 min delayed flight, therefore missed connecting flight, mo assistance at all from crew regarding alternative connections, I will never fly with Iberia again"
Πλεονεκτήματα: "Seats were comfortable. Smooth take off and landing."
Μειονεκτήματα: "No free drinks, and I had to flag down a crew member to buy the €2.50 bottle of orange juice; even then I had to remind him before he brought it! We had little time between flights, and had to empty water bottles at Security before boarding but forgot to refill them, so we really noticed the lack of beverages."
Μειονεκτήματα: "No body let me know that my connecting flight had been canceled, even though they knew before my previous flight landed. Not many options for getting to my destination. Had to change airports and didn’t offered much help with that."
Πλεονεκτήματα: "The food for sale was better than average"
Μειονεκτήματα: "The seats are by far the most constricted I’ve ever been in"
Πλεονεκτήματα: "Took forever to board. Had to take a bus to plane. Last on, no overhead space."
Πλεονεκτήματα: "Entertainment choices were ok."
Μειονεκτήματα: "no leg room."
Πλεονεκτήματα: "On the plane, the trip was fine. The trans-atlantic section of the flight was surprisingly spacious."
Μειονεκτήματα: "The connection was too short in Madrid, so I missed my flight to Berlin and was stuck in the airport for 11 hours. No airport lounge. Kind of a drag after a 9 hour flight. Also they said that my luggage would already be in Berlin but it was not and now I am still trying to find it. Yikes!"
Πλεονεκτήματα: "Smooth, more food than I've had in the past on united, everyone was friendly, everything seemed clean, smooth take off and landing!"
Πλεονεκτήματα: "Spacious and quick."
Μειονεκτήματα: "Food was not included."
Πλεονεκτήματα: "The flight was smooth."
Μειονεκτήματα: "They were very unhelpful in flight changes and schedule changes. I was very disappointed in all the travel agents we spoke with. They were all very unhelpful except for one lady who helped change our reservations. I will not be flying Iberia, British Airways, or Americans airlines ever again. My experience was terrible."
Μειονεκτήματα: "They did not even serve water for a 4-hour flight. We did not know that this was a flight that you had to pay for everything."
Πλεονεκτήματα: "Everything was pretty good"
Μειονεκτήματα: "The seats were kind of tight."
Μειονεκτήματα: "Very pleased with overall service and hospitality"
Πλεονεκτήματα: "Good deal and good service!!"
Μειονεκτήματα: "Not very Organized at boarding!!"
Πλεονεκτήματα: "Hay buen entretenimiento y hay espacio suficiente."
Μειονεκτήματα: "En el vuelo no fueron tan amables, no dan suficiente comida ni es tan buena para un vuelo de 11 horas."
Πλεονεκτήματα: "It was nice flight"
Μειονεκτήματα: "I ordered an extra check in bag which got messed up on this flight. Only three movies available to watch"
Μειονεκτήματα: "Staff was not friendly"
Μειονεκτήματα: "No complimentary drinks, not even a glass of water. Check in was horrendous. I pre purchased luggage Check in but when I arrived in airport the automated system doesn't like to that piece of data. Didn't know that so was in a long line to use automated check in when I was supposed to be in an even longer line to have service personnel check me in. So finally after standing in both lines I did get checked in......."
Πλεονεκτήματα: "Crew was nice and entertainment options were great."
Μειονεκτήματα: "Boarding process out of Miami international was disorganized and unpleasant. Crew did not have control over the order for boarding and it became a bit of a mob."
Πλεονεκτήματα: "The entertainment was readily available."
Πλεονεκτήματα: "The crew was very nice. Madrid is always a great airport and Iberia is it's top airline."
Μειονεκτήματα: "Entertainment opitions weren't great. Crew service with beverages didn't come around nearly as much as a company like Lufthansa or United, etc."
Πλεονεκτήματα: "On-time with excellent service. Clean."
Μειονεκτήματα: "TV/movie screen was not working."
Μειονεκτήματα: "No beverage service. Flight was delayed two hours."
Μειονεκτήματα: "Left late, rude crew, very uncomfortable experience"
Πλεονεκτήματα: "Alcohol allowed for free. Friendly people"
Μειονεκτήματα: "United express flight Tucson to Denver and Denver to Tucson...feet were freezing on both flights."
Μειονεκτήματα: "No room in the seats at all"
Μειονεκτήματα: "Worst flight experience of my entire life."
Πλεονεκτήματα: "The flights were very comfortable and the seats very spacious"
Μειονεκτήματα: "A better coordinated wheelchair service. At times we had to fend for ourselves. My husband had to push me in the wheelchair himself at times."
Μειονεκτήματα: "The seat in business class was small."
Πλεονεκτήματα: "Th Roland was very good as was the entertainment from BOS to SFO, but may as good from SFO TO OGG. They plane was older smaller and the entertainment ability was lacking from SFO TO E"
Μειονεκτήματα: "The maple crisps were excellent from BOS to SFO. The pretzels were boring from SFO to BOS."
Πλεονεκτήματα: "Crew, and boarding was good and most of the flights were on time so thats part of the trip was pretty good"
Μειονεκτήματα: "The good was crappy, definitely not comfortable at all for such long trips"
Μειονεκτήματα: "It is amazing how brusque the United boarding staff at Frankfurt are, even to business class passengers. It takes very little to be nice, and it goes a long way in building customer satisfaction. Crew members should be professional and resolve their personal issues elsewhere, not take them out on passengers!"
Πλεονεκτήματα: "On time!! Arrived in Athens early:)"
Μειονεκτήματα: "Very poor quality food! For breakfast I received a rock-hard croissant and a fruit plate with 9 grapes and 4 tiny pieces of mellon. The 767 plane was extremely noisy. Good thing I have noise cancelling headphones. Limited selection of movies and for some reason I could not locate any song or music categories."
Πλεονεκτήματα: "Everything was fast"
Μειονεκτήματα: "emtertinment screens in the front Row couldn’t turn Iran’s it was a midnight flight."
Πλεονεκτήματα: "In flight "included wifi" is a joke. Spent 20 minutes trying to connect and the rest of the flight trying to load the "entertainment" page. Doesn't matter if you have the app, same thing happens. You're better off downloading whatever you'd like to consume prior to take off!"
Μειονεκτήματα: "Wifi connection, pretzels, tiny beverage cups"
Μειονεκτήματα: "United Airlines portion of the flight from Brussels to IAD. My wife and I were seated in separate parts of the plane each in middle seats at the end of the boarding process when there was no longer any overhead room to store our belongings. Uncaring, unaccommodating crew, waiting area with not enough seats, and cramped seating on the plane with no possibility of sleep during an arduous seven hour flight."
Πλεονεκτήματα: "Free snacks"
Μειονεκτήματα: "Not a lot of foot room"
Μειονεκτήματα: "Bought these tickets almost a year in advance. Never given the option to select seats. Both my husband and I were stuck in the middle seats or not together on each leg of our flight. Food was horrible on every leg. Husbands tv did not work. I am petite and seats too small even for me. never again will o give this airline my money."
Πλεονεκτήματα: "Smiling attendants."
Μειονεκτήματα: "After buying alcohol in Guatemala, at the duty free shop, the workers at the shop taped the small boxed jars in bubble wrap - not, I discovered in an official duty free bag. So security stopped me in Houston, I went back to the United counter where they were going to charge me $15 to send it to Sacramento. I didn't spend the money. Dissapointing."
Μειονεκτήματα: "Under staffed. After a long friday in New York I was looking forward to a glass of wine. You would think 2.5 hr flights could handle serving everyone drinks."
Μειονεκτήματα: "Crew is like very impolite for passengers"
Πλεονεκτήματα: "We arrived earlier than expected, the flight crew was attentive and friendly. The gate staff was really helpful in helping to sort out a last minute dilemma"
Μειονεκτήματα: "No one notified me that my trip was cancelled I found out myself and then had to rebook after waiting two and a half hours on hold for someone at United for assistance no one ever answered"
Πλεονεκτήματα: "On time, pleasant crew."
Μειονεκτήματα: "No choice of snack, magazine was missing."
Πλεονεκτήματα: "Timely boarding and excellent service"
Μειονεκτήματα: "Our flight finally landed on the 3rd try. First time, the plane came in too high. Medford is my home, so I could tell this just from the approach. Second time, there was still another plane on the runway, and the tower called us off. Multiple passes at the runway do not inspire a passenger's confidence in the ability of the pilot. Plus it tends to make one a bit nauseous!"
Μειονεκτήματα: "I was there on time but was told my travel information was not on found even though I had the email confirmation and I lost all the money I paid."
Μειονεκτήματα: "Everything was good"
Πλεονεκτήματα: "Great flight attendants"
Μειονεκτήματα: "Seats too small"
Πλεονεκτήματα: "The crew was professional."
Μειονεκτήματα: "What entertainment system? This was terrible. While so many airplanes have personal screens and entertainment systems, this flight was a find your own connection and good luck. Not very helpful and on a VERY late flight (due to weather)."
Μειονεκτήματα: "Same as above same as above"
Μειονεκτήματα: "Poor last time to use united"
Πλεονεκτήματα: "Friendly staff Easy boarding"
Μειονεκτήματα: "The flight had no snacks. The seats werent comfortable."
Πλεονεκτήματα: "Crew was friendly, boarding was easy."
Μειονεκτήματα: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Πλεονεκτήματα: "On time flight and no problems at all"
Μειονεκτήματα: "The plane was having some air conditioner issues but the flight crew informed every one of the problem and what they were doing to fix it. They also came around with water very quickly for everyone to help cool them down. It was either push forward and wait for it to cool down once we got in the air or change planes, I was totally ok with how they handled it."
Πλεονεκτήματα: "Flight attendants very friendly and helpful!"
Μειονεκτήματα: "Very rough landing! Thought we were running out of runway. Very abrupt!"
Μειονεκτήματα: "Again all of it was poor"
Μειονεκτήματα: "Pilot missed the landing. Staff uncourteous."
Πλεονεκτήματα: "Our seats weren't changed on us, as it was going to Florida"
Πλεονεκτήματα: "The whole crew, from flight attendants to the pilot and co-pilot, were on top of everything and extremely professional."
Πλεονεκτήματα: "nice airplane with more legroom than our flight down."
Πλεονεκτήματα: "Flight attendants were helpful, courteous, and welcoming."
Μειονεκτήματα: "My seat didn't recline"
Πλεονεκτήματα: "Polite crew, very helpful"
Μειονεκτήματα: "Legroom seemed so very tiny. My husband is fairly tall and long-legged, and has had knee trouble, The seat-back position of the chair in front made a normal sitting position impossible for him."
Πλεονεκτήματα: "The boarding was on time."
Μειονεκτήματα: "The tv kept shutting on and off"
Πλεονεκτήματα: "Quick bording, organized. Smooth flight."
Μειονεκτήματα: "On board entertainment lacked horribly unless you are willing to pay extra. And the on flight snack was a joke."
Μειονεκτήματα: "So, late, rude flight attendants."
Μειονεκτήματα: "our flight was delayed more than 2 hours due to weather. Of course, not a pleasure to have, after flying so far, but I appreciated how apologetic the crew and pilot was, under the circumstances"
Μειονεκτήματα: "Awful. No crew. Horrible accommodations."
Μειονεκτήματα: "I booked a window seat and when I got to PDX I did not have a seat. United worked to rearrange seats so couples could sit together, which I do understand but I ended up with a middle seat on a redeye flight."
Μειονεκτήματα: "Two hours Delay not good"
Μειονεκτήματα: "Need to pay for movies. We need at least some free channels. Also would like to see the map of where the plane is, as it used to be few years ago"
Πλεονεκτήματα: "Friendly staff, great service."
Μειονεκτήματα: "The boarding for handicap is not good,should be the first one on the plane.."