Πλεονεκτήματα: "The crew was great"
Μειονεκτήματα: "Seat could have been more comfortable but the leg room was good"
Πλεονεκτήματα: "The crew was friendly and helpful."
Πλεονεκτήματα: "Flight attendants are friendly and helpful."
Πλεονεκτήματα: "Crew was particularly lively and friendly. The chocolates were awesome"
Μειονεκτήματα: "No entertainment throughout"
Πλεονεκτήματα: "From Geneva to Athens we use the AEGEAN AIRLINES and the flight was very good over all. We had to use the AEGEAN because we missed the SWISS flight due to United's delays."
Μειονεκτήματα: "Lost our bags"
Πλεονεκτήματα: "The crew was great! The entertainment was pretty good too."
Μειονεκτήματα: "The cabin was WAY too warm."
Πλεονεκτήματα: "Swiss is aways good"
Πλεονεκτήματα: "Food was good. Crew was kind and gracious."
Μειονεκτήματα: "Seats were extremely cramped. Once the person in the front reclined their seat it was very difficult to get out of the seat. Also better guidance is needed during boarding. Finally, my hand carry was checked 4 times by 4 different people, which means your staff doesn’t trust their own colleagues."
Πλεονεκτήματα: "The crew were very friendly."
Πλεονεκτήματα: "The crew was great and the food was pretty good. The crew did a great job of keeping the lavatories clean and stocked. It was a 10.5 hr flight and they gave us one meal, a snack and a treat. Not a lot but since we were just sitting it was enough food. We had to stop for a meal on the way home from the airport."
Μειονεκτήματα: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Πλεονεκτήματα: "Food and entertainment"
Μειονεκτήματα: "Ithe check in counter was open about an hour before departure, having passengers waiting in line for almost two hours. Thhe departure was later than scheduled, I did ask for assistance in Zurich airport and got none. Almost missed my connection flight due to poor health conditions and less than expected lay over time."
Πλεονεκτήματα: "Everything, but the lack of entertainment, and the seats I bought were separated."
Μειονεκτήματα: "The lack of entertainment, and the seats I bought were separated."
Πλεονεκτήματα: "Food and crew were great."
Μειονεκτήματα: "Economy is tight."
Πλεονεκτήματα: "Flight staff was attentive and professional."
Μειονεκτήματα: "The food was mediocre."
Μειονεκτήματα: "Boarding is a mess There is no order at all That delays the flight"
Μειονεκτήματα: "Boarding chaotic- no clear lines people pushing ahead which I am not used to- my handluggage was ok’ed at origin in US- was pulled aside in Zurich based on my “ ticket”- it was perfectly well suited and not oversized. In plane half of overhead compartments were filled with coats when told that these should go under seats. No consistency between announcements and behavior of crew."
Πλεονεκτήματα: "I was rerouted to another country so that I could still make it to Greece on the same day."
Μειονεκτήματα: "The flight was delayed from Newark so I had to be rerouted to another country before going to Greece."
Πλεονεκτήματα: "Wonderful flight with less leg room . Since I am 5’6’m I was fit enough on the seats, beyond that you should be worried about"
Μειονεκτήματα: "Flight attendant, food , service and many good things except the leg room which you regret in your entire journey"
Πλεονεκτήματα: "Flight is conformable.. Crew was fine."
Μειονεκτήματα: "experience at the Zurich airport was not good. They checked our passports 3 times before we got to our gate. Swiss airlines should account for these things when they give options for the connections. we had about and hour and half layover and did not even have time to have coffee or anything before a 9+ hour flight. We just ran from one flight to another and barely made to our flight.."
Πλεονεκτήματα: "always enjoying my swiss flights. Thanks guys good job"
Πλεονεκτήματα: "Again very friendly and accommodating crew. By the time we took off and had a snack we landed quickly. Smooth landing and takeoff. Pleasant trip."
Μειονεκτήματα: "No complaints. Smooth from start to finish."
Μειονεκτήματα: "I did not like they were so strict with the carry on luggage and stopped us at the TSA"
Πλεονεκτήματα: "I liked the staff and the chocolate"
Μειονεκτήματα: "I didn't like the meal much and the lighting was too bright most of the time."
Μειονεκτήματα: "No seat entertainment."
Πλεονεκτήματα: "Tons of movies, excellent food, clean planes, friendly crew. Flying was a pleasure."
Μειονεκτήματα: "Checking in is very inefficient at JFK. There was only one (super slow) teller checking all of economy, while three people checked in business class. There were no automated check-in kiosks. you can imagine the chaos. Unfriendly tellers too. On the way back I was selected for a strip search when I checked in at the gate. So was my husband, but he wasn't told of this until he Was boarding and his ticket beeped on scanning. There was no room for our carry on, because we boarded so late. Annoying."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "I was concerned the connections would be too tight but it worked out great!"
Πλεονεκτήματα: "We arrived early"
Μειονεκτήματα: "No entertainment, no pillows or blankets, uncomfortable seats"
Μειονεκτήματα: "No priority boarding with my baby,had to complain that a lot of other passengers were going by us(while I was waiting with my baby asleep in her stroller and me being pregnant) so that the crew would let us go through to get in"
Μειονεκτήματα: "No tv's on each seat. Seats are. Dry thought and uncomfortable and snacks are terrible"
Μειονεκτήματα: "The flight was cancelled in the middle of the night the night before, forced me to find another flight and re-book my morning 6:45am flight tickets at midnight for next morning. Not fun."
Μειονεκτήματα: "At the Budapest airport the attendants were not willing to accommodate to check in my second luggage without a fee, despite the fact that I have a Miles & More card. On the way from NY to Budapest I checked in two luggages prior to arriving to the airport with out any fee. I would like Swiss air to issue a refund. I have my receipt for the excess luggage fee. Thank you, Eva Baud"
Μειονεκτήματα: "Too narrow seats."
Πλεονεκτήματα: "Attention to details from flight attendants"
Μειονεκτήματα: "The food was not to my liking except for the crackers, ice cream and water!!"
Μειονεκτήματα: "It wasn't Swiss//"
Πλεονεκτήματα: "Good service inflight"
Μειονεκτήματα: "You have to pay for second piece of luggage flying from US to Asia. Most airlines allow two pieces for these destinations even for economy class."
Πλεονεκτήματα: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Μειονεκτήματα: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Πλεονεκτήματα: "I enjoyed the entirety of the flight."
Μειονεκτήματα: "No complaints."
Πλεονεκτήματα: "I loved the timing of my connecting flights. Just enough layover time."
Μειονεκτήματα: "There is no entertainment on this flight."
Πλεονεκτήματα: "Boarding was very quick and efficient. Seating arrangements were nice pretty average overall."
Μειονεκτήματα: "The crew was terrible. Young and in experience was on thing. But worse was they did the bare minimum and then hid out in the back for the rest of the flight. They served a weird cheese sandwich mid flight and would roll their eyes if you asked for water. The food selection and taste was bland or way too salty."
Πλεονεκτήματα: "Swiss airlines was amazing"
Μειονεκτήματα: "They were very nice attentive"
Πλεονεκτήματα: "So far so good."
Πλεονεκτήματα: "Flight attendants were sympathetic"
Μειονεκτήματα: "The first flight was cancelled after we sat on the plane for over an hour. We all had to wait in line at the transfer desk. Then our second flight attempt- boarding was awful, total chaos. The flight was delayed because boarding was so long. Then once we landed late, there was an issue deboarding the flight with the stairs and we were stuck for 40 mins for this process."
Πλεονεκτήματα: "Got upgraded to business class and had the best flight of my life!"
Μειονεκτήματα: "Not enough room for my knees"
Μειονεκτήματα: "Flight attendants blocked the aisle cleaning after meal service. The line of more than 10 people formed in the aisle trying to go to the lavatories, and the flight attendants would not move even after repeated requests by a parent who had a two year old needing to go. The lavatories were vacant at the time. Why can't they clear out and let people pass through. Never seen this type unaccommodating behavior."
Πλεονεκτήματα: "No delays at all. Couldn't ask for more."
Μειονεκτήματα: "Screaming babies."
Να είναι στην ώρα της η πτήση. Μεγάλη αναστάτωση δίχως λόγο.
Η παραλαβή αποσκευών είχε μεγάλη καθυστέρηση. Παρέλαβα την βαλίτσα μου μετά από 35 λεπτά αναμονής.
Μειονεκτήματα: "Healthier food."
Πλεονεκτήματα: "The crew was good"
Μειονεκτήματα: "Our flight was an hour late causing us to miss our connecting flight to Corfu. Had to spend the night in an Athens hotel 45 minutes from airport. Had 4 hours sleep before returning to Athens airport for morning flight. My luggage did not make it onto the morning flight and did not get delivered to Corfu for over 48 hours. I spent 3 days in the same clothes. Not a pleasant experience."
Μειονεκτήματα: "They were very strict with the weight. Everything else was perfect"
Πλεονεκτήματα: "The crew was very nice and helpful, the plane left on time and landed on time"
Μειονεκτήματα: "The food"
Πλεονεκτήματα: "The crew is good and friendly"
Μειονεκτήματα: "To be committed to the time of departure"
Πλεονεκτήματα: "The flight was delayed from Geneva to Athens. The airport was chaotic in Athens and I therefore missed my connection to Riyadh. Neither Aegean nor the airport staff were helpful or tried to accommodate or reimburse me"
Μειονεκτήματα: "More time for connecting flight. A better staffed airport, and more sympathetic staff."
Πλεονεκτήματα: "delayed flight, my suitcase did not arrive to destination"
Πλεονεκτήματα: "Smooth journey"
Πλεονεκτήματα: "The food was great and the flight attendants were very nice!"
Μειονεκτήματα: "Everything ok"
Μειονεκτήματα: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well."
Πλεονεκτήματα: "Καλό φαγητό ευγενικό πληρωμα"
Μειονεκτήματα: "Χωρος μεταξύ καθισματων"
Πλεονεκτήματα: "Everything was perfect"
Μειονεκτήματα: "Η μια υπάλληλος του πληρώματος καμπίνας, με αγένεια και καθόλου διάθεση εξυπηρέτησης. Χαρακτηριστικό παράδειγμα να μην μας βοηθήσει στην τοποθέτηση των μπουφάν μας καθώς πάνω από τις θέσεις μας δεν υπήρχε χώρος γιατί όπως μας ανέφερε είχε τα δικά της πράγματα(βαλίτσα,παλτό)"
Μειονεκτήματα: "Κάτι έχει συμβεί με τα πληρώματα καμπίνας και έχουν γίνει αρκετά πιο αγενείς, αλλά και λιγότερο ασχολούνται με θέματα ασφάλειας πτήσης. Είναι σε κακό δρόμο."
Πλεονεκτήματα: "Το φαγητό και η καλή πτήση που μας πρόσφεραν"
Πλεονεκτήματα: "Great staff, easy boarding, clean and the entire crew was well trained and professional."
Μειονεκτήματα: "The seat backs are hard and there is very little knee room"
Πλεονεκτήματα: "Η καλύτερη αεροπορική εταιρεία αν και οι τιμές της είναι μόνιμος στα ύψη"
Μειονεκτήματα: "Τιμή εισιτηρίου"
Μειονεκτήματα: "Luggage was not included in the ticket price and it was never specified when we purchased the tickets"
Πλεονεκτήματα: "Όπως πάντα η καλύτερη εταιρεία της Ευρώπης."
Μειονεκτήματα: "Πλήρωμα καμπίνας, πολύ χαλαρό, μη ενεργό , τουαλέτα χωρίς σαπούνι και νερό!!!"
Μειονεκτήματα: "The agent at check in refused to even consider a business class upgrade, said I had to do that 48 hours in advance. Seems like a stupid policy to me, unless she was just flat out lying to me."
Μειονεκτήματα: "At Beirut airport the manager gave permission to a passenger at check in to bypass all the passengers waiting in line just because he was with someone!!! When I stepped out, and asked him can you do this. Very rudely he said, that this passenger is business class. I didn't believe him, so I asked the second manager if this is correct. He didn't do anything about it. When on the plane, the passenger, was sitting behind me in economy class. Shitty service."
Μειονεκτήματα: "The website only mentions about having to pay for extra luggage and they made me pay 55 dollars at the airport for a 20 kg suitcase. This is dishonest and unacceptable."
Πλεονεκτήματα: "Decent menu, warm food and drinks on board"
Μειονεκτήματα: "Bus to the terminal, in Athens"
Μειονεκτήματα: "The fact that my flight was cancelled minutes before boarding and we had to find another flight which makes us 6 hours late at our final destination and we had to forfeit our plans for the afternoon."
Μειονεκτήματα: "They overbooked the flight and found an absolutely redicolus reason to cancel my ticket. I was never treated like this in my life. They spent a fortune in advertisments and then they treat their customers like that. Obviously, nobody told ghem that the best advertisment is the so-called "word of mouth"! I am done with Aegean for good!!! NEVER AGAIM!!!"
Πλεονεκτήματα: "Great flight great price"
Πλεονεκτήματα: "Η ευγένεια και τα χαμόγελα των εργαζομένων αεροσυνοδών, η άμεση ανταπόκριση τους σε ο,τιδηποτε ζήτησα ή ζήτησαν άλλοι επιβάτες."
Πλεονεκτήματα: "Food and drinks provided."
Μειονεκτήματα: "Small seats. Slow service at baggage drop off."
Πλεονεκτήματα: "Nice aircraft , excellent crew"
Πλεονεκτήματα: "Thanks for everything"
Μειονεκτήματα: "Thanks for everything"
Μειονεκτήματα: "They charged me an extra 40 euros to check a bag and then lost it completely. It looks like a long process and involved to get any cash from it, not to mention the real pain of being without power cords, clothes, toiletries etc for the rest of the trip. I will never fly out of Naples again."
Μειονεκτήματα: "Space wise worse than low cost airlines"
Πλεονεκτήματα: "On time and good service"
Πλεονεκτήματα: "I did not take the flight as I had to cancel my reservation due to a medical problem."
Μειονεκτήματα: "I'm sure it would have been a lovely flight had I taken it."
Πλεονεκτήματα: "Beverages and food on board, modern plane, friendly staff"
Μειονεκτήματα: "Ticket price"
Πλεονεκτήματα: "The service in overall was good. Since this is consider to be a low cost fare, my expectation were not high."
Μειονεκτήματα: "My Luggage did not arrive. Since I have been in a motorcycle tour, I had expensive and valuable accessories and I also bought new things. For almost 48 hours, I have been very worried that I will need to go through an expensive law suite. The whole issue was cause because of overbooking. I was asked to be on a waiting list with my luggage. When I was boarding I specifically asked the local crew whether my luggage is on board as well and I was answered definitely "YES"."
Πλεονεκτήματα: "Modern plane, warm food, friendly personnel, free beverages and alcohol on board"
Μειονεκτήματα: "Extra charge for suitcase"
Πλεονεκτήματα: "Gets you from point A to point B. Wasn't expecting the food service was pleasantly surprised by it for a 2 hour flight, you don't get that in the states. Crew was cheerful and generally nice. Captain and pilots communicated well. Smooth flight and gentle landing. Overall better experience than flying domestically in the states in my humble opinion."
Μειονεκτήματα: "Boarding wasn't organized, except for business class. They don't use zone system like is done by US airlines to board in an organized manner."
Πλεονεκτήματα: "Clean, smooth, on time"
Μειονεκτήματα: "Not interesting"
Μειονεκτήματα: "Πλήρωσα έξτρα για την βαλίτσα +30 ευρώ στό αεροδρόμιο του Μονάχου !!!"
Πλεονεκτήματα: "Everything was very efficiently run, and the staff were all very friendly and helpful."
Μειονεκτήματα: "On the outward flight Aegean sent me the next connection flight gate on my phone, but they didn't do that on the return flights. Anyway, it was easy enough to find the next gate inside the airport."
Μειονεκτήματα: "They should board the back rows first so that people are not jamming the isle, like they do in Brazil. The boarding ran 15 minutes late."
Πλεονεκτήματα: "It was inexpensive"
Μειονεκτήματα: "Could not get seats selected The seats are really tight"
Μειονεκτήματα: "You cannot charge someone 200 euros for a flight then dump a 40$ unnecessary bag check fee on them, it's quite deceptive. I will never be flying Aegean again."
Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "Boarding from bus and no aero bridge"
Μειονεκτήματα: "Lufthansa left us stranded in Dublin"
Πλεονεκτήματα: "Comfortable seating, good food served by this airline"
Μειονεκτήματα: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Great crew"
Μειονεκτήματα: "Uncomfortable seating"
Μειονεκτήματα: "Better time management."
Πλεονεκτήματα: "The food was good"
Μειονεκτήματα: "I paid for extra space and it looked like the seats I got were the same as all the others"
Πλεονεκτήματα: "Friendly crew, tried their best to accommodate"
Μειονεκτήματα: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."
Πλεονεκτήματα: "Good food and crew"
Μειονεκτήματα: "Free WiFi"
Πλεονεκτήματα: "Crew was good overall"
Μειονεκτήματα: "Food was overheated and bland in taste. No on board entertainement"
Πλεονεκτήματα: "The crew was excellent and always there to help. They managed a 15min boarding due to being well organized."
Μειονεκτήματα: "I’m 5’7 and my knees were touching the seat in front of me- there is no way to be comfortable. You pay an extravagant amount of money and get squished in there like sardines. It’s disappointing."
Μειονεκτήματα: "Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Μειονεκτήματα: "Had to run thru airport to catch plane, thn long wait to board."
Μειονεκτήματα: "Air was stuffy."
Μειονεκτήματα: "Still in Munich."
Μειονεκτήματα: "The boarding process was not good."
Μειονεκτήματα: "Didn’t like the breakfast at all"
Πλεονεκτήματα: "Equipment, crew"
Μειονεκτήματα: "The boarding of the plane was disorganized."
Μειονεκτήματα: "Charged $200 for extra bag after a phone customer service representative confirmed it was only $100 at the airport"
Μειονεκτήματα: "Was assigned worst seat on plane. Engine vibration on seat back"
Μειονεκτήματα: "Wheelchair assistance did not arrive at gate."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "Seats were ok for a short flight."
Πλεονεκτήματα: "This is the first time I actually enjoyed a meal on a flight. It was ravioli in tomato sauce, just perfect! Superfriendly cabin crew"
Πλεονεκτήματα: "Crew was great and helpful. Flight was half empty so it was comfortable."
Μειονεκτήματα: "The plane was not very clean."
Μειονεκτήματα: "Vegetarian meal choice not offered"
Μειονεκτήματα: "A man next to me took a picture of me when he thought I was asleep."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Got me to Nuremberg"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "The food was kind of nice"
Μειονεκτήματα: "Hardly any leg room, hardly any elbow room, got middle sitting on all my flights and the lay overs were terrible and last but not least my baggage were I had my holiday did not show up for two days. When it did I tipped the driver 20 pounds as he deserved it more than anyone anyways. Oh yeah almost forgot to mention my bag looks like it went through a meat grinder. Thanks Lufthansa baggage handlers your the best ever ! And BTW this para graph speaks for a my stops and transfers"
Πλεονεκτήματα: "Movie selection Meal selection was good Crew was courteous, smiling, friendly"
Μειονεκτήματα: "Space felt cramped (small)"
Πλεονεκτήματα: "Flight was cancelled due to pilot strike."
Πλεονεκτήματα: "Flight cancelled see above"
Πλεονεκτήματα: "keep going"
Πλεονεκτήματα: "friendly staff"
Μειονεκτήματα: "bad food"
Πλεονεκτήματα: "the crew was good"
Μειονεκτήματα: "the food was poor"
Πλεονεκτήματα: "very good service overall Gothenburg airport is great"
Μειονεκτήματα: "such early flight!"
Πλεονεκτήματα: "Crew was great and the plane was clean. Food and drinks were good."
Μειονεκτήματα: "Little more leg room would be nice"
Πλεονεκτήματα: "Food and service"
Μειονεκτήματα: "Entertainment. Sound so bad I had to use subtitles! Boarding complete chaos. No line, everyone wanted to be first."
Πλεονεκτήματα: "Direct flight, separate spacious toilets, decent food"
Μειονεκτήματα: "It's a good flight overall"
Πλεονεκτήματα: "I liked the service and the food"
Μειονεκτήματα: "The lack of movie choices"
Πλεονεκτήματα: "crew was pleasant"
Μειονεκτήματα: "boarding was chaotic"
Πλεονεκτήματα: "Boarding was easy and efficient. Flight was short but the flight attendants were quick with the drink service"
Μειονεκτήματα: "We were a few mins delayed after we had already boarded"
Πλεονεκτήματα: "On time travel. Check In Staff were kind and engaging."
Μειονεκτήματα: "On flight staff were minimally attentive. Food was mediocre."
Μειονεκτήματα: "Don't remember this flight"
Πλεονεκτήματα: "service was great flight was on time luggage came on time"
Πλεονεκτήματα: "Great food and service as always"
Πλεονεκτήματα: "Efficient crew, food served at proper temperatures Good movie selections"
Μειονεκτήματα: "My seat could/would not recline, passenger in front of me had his seat in recline for most of flight. it was a long uncomfortable flight."
Πλεονεκτήματα: "Timely & helpful"
Πλεονεκτήματα: "The food."
Μειονεκτήματα: "The seat are so narrow"
Μειονεκτήματα: "Mid day flight , no food or snack , how cheep will the airlines go?"
Πλεονεκτήματα: "On Time, Friendly,well maintained equipment"
Μειονεκτήματα: "No free drinks inner Europe...except water"
Πλεονεκτήματα: "The crew is great. Did everything within their abilities to be comfortable"
Μειονεκτήματα: "The cabin was too warm for the duration of the flight. The movie content wasn't that great. Also, the headphone jack on my seat was temperamental and I lost sound quite a bit. I wish they had more vegetables in their dish"
Πλεονεκτήματα: "On time, clean aircraft not too full!"
Μειονεκτήματα: "Boarding was a little rough as the announcements in groups to board was not clear and lots of people got in line that should not have. - causing delays and frustrations. Handled poorly by gate team"
Πλεονεκτήματα: "I liked the movie selection! I also like the spacious size of our seats! There was just the right amount of leg room for the time of the flight. Also, the meals were served in a timely manner!"
Μειονεκτήματα: "The breakfast entree was salty and a beverage was not served with our meal. The gap between the entree was too long for enjoymenty. My friends and I were thirsty when we were eatinmg. Also, the wine selections were not the standard fan favorite. Not many enjoy Zinfandel or the white wine they were serving."
Μειονεκτήματα: "The flight was cancelled."
Μειονεκτήματα: "They should really let you know ahead of time that certain seats (like the ones in front of the emergency exit--not at the emergency exit) dont recline. The passenger in front of me reclined her chair all the way back and seeing as I couldnt recline my seat I had very little space and found the three hour flight extremely unpleasant."
Πλεονεκτήματα: "First time using SAS and very pleasant trip"
Μειονεκτήματα: "I order through Kayak, which took me to priceline...Got my ticket and thought everything was fine...Until I got to the airport, apparently I got a SAS lite ticket and they charged me to check 3 bags 210 Euros...Unreal. I think its pricelines fault because they did not even offer bagage as an option..."
Μειονεκτήματα: "Crew was rude. The bathrooms became disgusting halfway thru the foight w no toilet paper. For 6 hours we were down to one bathroom in coach. Unacceptable. My daughter never got her final meal and the flight attendant was rude when I asked her about it and never returned w food. Never fly SAS"
Μειονεκτήματα: "This flight never happened"
Πλεονεκτήματα: "Flights on time"
Μειονεκτήματα: "The flight to Sweden was very very bumpy. Lots of turbulence very scary"
Μειονεκτήματα: "Missed my flight due to weather east coast"
Μειονεκτήματα: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"
Πλεονεκτήματα: "Late delay and no service from flight staff"
Πλεονεκτήματα: "Everything was on time!"
Πλεονεκτήματα: "I was able to sleep most of the flight."
Μειονεκτήματα: "Plane left Newark an hour late and I missed my connecting flight in Oslo. Once I did get on a flight from Oslo to Copenhagen, there was no room for my carry on luggage. The stewardess took it and said it would be put in cargo, but now they can't find it! Two bad experiences with SAS in a row. Don't want to use them again."
Μειονεκτήματα: "Flight was late and they left us completely hanging at the Stockholm airport with no agents anywhere to be found and no instructions on what to do about the missed connection."
Μειονεκτήματα: "After a 9 hour flight from Chicago to Stockholm I had to fly to Athens in an old type airplane , no entertainment, no TV & I had to pay for the food and the drinks. Very disappointing !"
Πλεονεκτήματα: "Boarding was quick, the staff was friendly, the plane was clean."
Μειονεκτήματα: "I was really cramped in my seat and was unimpressed with the food."
Πλεονεκτήματα: "The pilots were excellent : smooth takeoff and landing. The plane seemed a bit shaky at times in the air; perhaps it was windy, although the skies were clear. Good food; good stewardesses. Entertainment had very good movie choices and games."
Μειονεκτήματα: "The side lights never were turned off, so it was hard to go to sleep. On a long overseas flight, there should be some down time. It was dark outside part of the time, but never dark inside the plane. The leg room is also a bit cramped for tall people."
Μειονεκτήματα: "There wasn't free food but free coffee."
Πλεονεκτήματα: "Flight was on time, boarding was efficient."
Μειονεκτήματα: "No free snack? Come on. What is this, wizzair?"
Μειονεκτήματα: "No food, no entertainment. Bring a book."
Πλεονεκτήματα: "The extra leg room I paid for."
Μειονεκτήματα: "The cost to change my flight"
Πλεονεκτήματα: "Nice meal, friendly staff"
Πλεονεκτήματα: "Excellent meal and very friendly staff."
Μειονεκτήματα: "The cabin temperature seemed pretty warm."
Πλεονεκτήματα: "Food was good."
Μειονεκτήματα: "Had to pee."
Πλεονεκτήματα: "everything except"
Πλεονεκτήματα: "We were very impressed by the customer service and how comfortable our flight was. I will definitely fly with SAS again."
Μειονεκτήματα: "We were delayed and not updated for an hour and a half with no water or refreshments on the aircraft, which is crazy!"
Πλεονεκτήματα: "The seats were comfy"
Μειονεκτήματα: "They don't even offer water as a free beverage, only coffee or tea. And, not even a packet of pretzels on a three-hour flight. I didn't miss the entertainment much, but on a three-hour flight, it's a nice option."
Πλεονεκτήματα: "Crew was very pleasant. Short flight, so no food was served."
Μειονεκτήματα: "Seats are a little tight."
Πλεονεκτήματα: "Your entertainment and SAS TV as well as landscape camera were great. Your pilots did a great job with getting us home extra fast inspire of boarding delay. I liked the crew a little more on tbd way to Sweden than on the way to Chicaho"
Μειονεκτήματα: "Boarding was a little strange. Not sure why the gate stayed closed up until boarding time so passengers had to stand in line until actual boarding instead of being able to sit and relax. Also not sure why we weren't permitted to check in online like previous."
Πλεονεκτήματα: "Everything was smooth"
Πλεονεκτήματα: "Uneventful flight. Adequate legroom. On time flight schedule"
Μειονεκτήματα: "No complaints"
Πλεονεκτήματα: "Wonderful service! Flight attendants kind and thoughtful. Once in terminal 5 (from terminal 1) a Sas gate agent escorted us to flight since our previous United flight was so late"
Μειονεκτήματα: "2 hr delay on a 2 hr flight"
Πλεονεκτήματα: "Comfortable seating in PLUS"
Πλεονεκτήματα: "the only thing that stands out was the agent who checked me in at Entebbe. She was pleasant and helpful. Most things were ok, but not special."
Μειονεκτήματα: "Because I require oxygen onboard, I was not allowed to check in on line. consequently, my wife and I got middle seats that were very tight. At least one of them was an aisle."
Πλεονεκτήματα: "Early morning flight so left on time and arrived early. Staff excellent."
Μειονεκτήματα: "Seats are grim like most European carriers in coach..."
Πλεονεκτήματα: "By far the best of the 4 flights involved in my trip. Everything went smooth except for deboarding, but that's because of the people, not the airline staff. There was constantly an attendant walking the plane offering water refills entire flight. 3 beverage services, 2 meals, and constant water. Very very good experience"
Πλεονεκτήματα: "Good seats"
Μειονεκτήματα: "Boarding process and Entertainment options. Availability of Snacks would also been good"
Πλεονεκτήματα: "Seats were comfortable. The crews were helpful."
Μειονεκτήματα: "Cleaner bathroom on the plane."
Πλεονεκτήματα: "Crew was okay."
Μειονεκτήματα: "That your airline commit to schedules."
Πλεονεκτήματα: "Paid for Business , got a minor economy service ."
Μειονεκτήματα: "Almost no advantages for business ticket traveller"
Μειονεκτήματα: "Overbooked, no room for carry-on luggage"
Πλεονεκτήματα: "The crew was amazing. Brand new airplane and service was excellent. Bathrooms were kept clean."
Μειονεκτήματα: "We took off late"
Πλεονεκτήματα: "Helpful services."
Πλεονεκτήματα: "Good schedules, good prices."
Μειονεκτήματα: "They think that a five-hour flight is "intra-European" so they assign tiny little planes with bad seats and cramped rows. Unacceptable."
Πλεονεκτήματα: "At least it was a flight"
Μειονεκτήματα: "Noisy, no complimentary snacks nor drinks, no legroom"
Πλεονεκτήματα: "We were delayed boarding slightly, delayed sat on a steaming gate shuttle then sat on the tarmac for a couple of hours while storms passed. But the crew gave regular updates, provided food and water, allowed us to walk about. It was as plesent as such a situation could be."
Μειονεκτήματα: "the fact I bought a new ticket"
Πλεονεκτήματα: "Everything about the flight."
Πλεονεκτήματα: "I liked the organization and service"
Μειονεκτήματα: "My husband was rerouted through London because they said he didn't have an ETA to go through Canada. But he does have one. We have the number and Brussels Air was the one that got it for him on his outgoing trip! When I called the airline to get his route details they said he does have one and they saw that he did. So what's up Brussels Air staff? We hope you will offer some recompense for the error and the trouble."
Πλεονεκτήματα: "It is a quick trip which is nice."
Μειονεκτήματα: "The staff for SN Brussles is very rude to Africans. They are super disrespectful and it is very obvious how tacist they are. It is uncomfortable flying witha stafflike that. Also our flight had electrical and engine problems at our first stop in Freetown. Once we landed in Monrovia, it took about 35mins for them to let us off the plane because the doors were not working and opening up. Once we finally got off the plane, it took a whole 2 hours for them to get our baggage e off the plane because spmething was wrong and they couldnot access the baggage to take it off. I am aware that planes can “fly with one engine”, but flying a plane with one engine along with it having electrical problems is not safe and A RISK! why take that risk of something bad happening, not only would lives of innocent people and their crew get lost, but that is a million dollar assest that could get lost and a PR nightmare. It is a shame they took that risk. They also dodnt tell us until we landed. Had I known before we took off at Freetown I would have gladly fot off and found another mode of transportation to get to my final destination. SN Brussels is know to send their sh*tty planes to Africa, because there are always problems with the planes heading to that continent. It is just another obvious proof of their racism."
Μειονεκτήματα: "no free food, beverage or entertainment"
Πλεονεκτήματα: "Easy to cancel Trip"
Μειονεκτήματα: "Kayak did not have a system of knowing that I cancelled the flights"
Μειονεκτήματα: "The service and constant mistakes on rebooking a cancelled flight that ended in more than 6 hours delays and luggage lost"
Πλεονεκτήματα: "It actually tasted great!"
Μειονεκτήματα: "Movie selection was weak."
Πλεονεκτήματα: "Everything was perfect, highly recommended"
Πλεονεκτήματα: "Crew was very pleasant and friendly. Departure and arrival was on time."
Μειονεκτήματα: "Very narrow and uncomfortable seats."
Μειονεκτήματα: "Very uncomfortable, no refreshments. Everyone on the flight was suprised to find that food and drink cost money. The entire flight, the crew was selling something and you could not pass in aisle or even use toilet for half the fight. No entertainmrnt on a flight of 4.5 hrs and this was not supposed to be a low cost flight."
Μειονεκτήματα: "Cramped seats, no video, paltry food service (the "continental breakfast" consisted of exactly one slice of banana bread). And lousy coffee."
Μειονεκτήματα: "Boarding late. Good for sale-not even a cup of water free, staff rude, there is no entertainment"
Μειονεκτήματα: "Called and made a reservation directly with Air Brussels to make sure we got a bassinet seat for our infant and that did not happen. Old airplane and very bad customer service all around. Took over 2 hours to check in at 4am in the morning."
Πλεονεκτήματα: "Be on time"
Μειονεκτήματα: "Food, no comfort, movies and music boring"
Μειονεκτήματα: "Brussels Airlines was obviously throwing around the luggage as my hard shell suitcase was cracked irreparably when it arrived at the carousel."
Πλεονεκτήματα: "The team was nice, the flight took off on time and arrived a few minutes early"
Μειονεκτήματα: "Even though I'm a star Alliance frequent traveler status holder, and the status grants an extra bag on economy class I was forced to pay for my first checked in bag. Furthermore, since I assumed I'll be getting my checked in luggage for free (as it states on the miles and more website) I didn't pay for it in advance a fee of 35$, meaning they made me pay 65$ in the airport."
Πλεονεκτήματα: "Excellent service and space for economy class."
Μειονεκτήματα: "There was a very long wait checking in and boarding and there was no kosher food available on the flight."
Πλεονεκτήματα: "Nothing special"
Μειονεκτήματα: "The flight to Brussels was canceled and we had to spend the whole night at the airport until someone started to give us some attention On the way back they put me and my friends very far from each other and we had to pay even for water on the flight"
Πλεονεκτήματα: "Everything about the airline"
Πλεονεκτήματα: "The crew seemed nice"
Μειονεκτήματα: "none really, it was fine."
Πλεονεκτήματα: "Crew was vey professional. Arrival in Rome was to a gate rather than a bus, which was unusual but nice. Baggage delivery was also surprisingly quick for Rome. The Brussels Airlines lounge in Brussels airport is fantastic!"
Μειονεκτήματα: "The flight departure was delayed 1 1/2 hours, meaning we arrived in Rome at nearly midnight. No complimentary drinks on board. As a Star Alliance Gold member, I chose Brussels Airlines out of loyalty. But the cheap approach to customer care means I will have to reconsider flying with you in the future."
Μειονεκτήματα: "Boarding was in crammed area in between easyjet flights. In brussels they parked at the international gates and then an overfull bus took us to the arrivals. Is brussels airlines training fast to become part of euro wings?"
Πλεονεκτήματα: "The food served was wonderful, as well as service."
Μειονεκτήματα: "Half of my luggage was lost at Dullas, but found and returned the next day to my home."
Πλεονεκτήματα: "flight staff were very professional."
Μειονεκτήματα: "Babies crying everywhere One couple fighting No food or drinks"
Πλεονεκτήματα: "Food was good"
Μειονεκτήματα: "Flight from Brussels to Kinshasa was different. It seems for the people of color, there was an old plane. My seat mate TV sCreek did not work. You could tell moldings on seat were very old. one bathroom had no soap, dispenser was broken. I hope this is not your pratice to use your older planes for those traveling to Africa. I will observe this as I travel back to Brussel and on to US."
Μειονεκτήματα: "Seats had no cushioning on bottom or back"
Πλεονεκτήματα: "The flight was on time!"
Μειονεκτήματα: "Terrible food, very small and crowded aircraft."
Μειονεκτήματα: "All of it. Missed an event because of their delay. An event I paid for."
Μειονεκτήματα: "The flight was canceled. I found out the day before my departure - the airlines didn't even contact me to let me know - and I never got reimbursed for the canceled flight. I had to purchase a $1500 new ticket to get back home in time. I wrote to the Brussels Airlines and they never addressed these complains."
Μειονεκτήματα: "the airbus apparently has warm spots, and could not avoid being too warm for international flight. Once arrived in Malaga, Spain, no signs whatsoever telling me to go to different baggage belt to find my luggage."
Μειονεκτήματα: "It was ok flight - not full airplane - good"