Μειονεκτήματα: "Swiss perfect as always, Barcelona ground worker disaster, as always...."
Πλεονεκτήματα: "Crew was perfectly fine."
Μειονεκτήματα: "Departure time was delayed due to over crowding in Zurich airport. Info on connecting flights and transfer requirements was insufficient, no offer to help those with tight connections, e.g., by trying to seat them at front of plane or help them get off faster. Missed connecting flight as a result!!"
Πλεονεκτήματα: "From Geneva to Athens we use the AEGEAN AIRLINES and the flight was very good over all. We had to use the AEGEAN because we missed the SWISS flight due to United's delays."
Πλεονεκτήματα: "Coach seats were comfortable but if the person in front of you reclines, your video screen will be inches from your face and it becomes difficult to get out of your seat."
Μειονεκτήματα: "Crew was not particularly friendly....almost downright rude at times"
Μειονεκτήματα: "children entertainment"
Μειονεκτήματα: "Flight was delayed an hour so we were rebooked. Spent extra day in Zurich, and missed our hotel reservation in San Francisco. San Francisco was not our final destination. We had to fly for more than 24 hours in one day(time change). We missed part of our family function. It's been an exhausting trip"
Πλεονεκτήματα: "On time. Check in was very easy."
Μειονεκτήματα: "Very hot on board"
Πλεονεκτήματα: "The crew was good"
Μειονεκτήματα: "Place for the legs and better food"
Μειονεκτήματα: "they cancelled letting me fly"
Μειονεκτήματα: "We didn’t make it to Venice due to delays because Boston wasn’t ready for a snowstorm."
Πλεονεκτήματα: "The seats would recline too far so that people behind would get their range of motion uncomfortably limited."
Μειονεκτήματα: "I flew to Berlin last minute for a 4 day business trip. Was asked to check my carry on and I haven't seen it since. Waited for over 2 hours in the baggage service line at the Berlin airport, filled out a form and haven't heard anything since."
Πλεονεκτήματα: "On Board Service"
Πλεονεκτήματα: "Nice breakfast treat and chocolate is always appreciated"
Μειονεκτήματα: "Not a specific complaint about this flight but boarding in general is not smooth No online check-in that I could find."
Πλεονεκτήματα: "Flight staff was attentive and professional."
Μειονεκτήματα: "The food was mediocre."
Μειονεκτήματα: "Boarding is a mess There is no order at all That delays the flight"
Πλεονεκτήματα: "Crew was always ready to help. It was a very smooth flight."
Μειονεκτήματα: "I wish we could start watching the movies earlier and wish there was more selection for good movies. Flight was delayed but we knew that. I prefer that it‘s safe."
Πλεονεκτήματα: "I was rerouted to another country so that I could still make it to Greece on the same day."
Μειονεκτήματα: "The flight was delayed from Newark so I had to be rerouted to another country before going to Greece."
Μειονεκτήματα: "The gate was changed without significant announcement"
Πλεονεκτήματα: "Again very friendly and accommodating crew. By the time we took off and had a snack we landed quickly. Smooth landing and takeoff. Pleasant trip."
Μειονεκτήματα: "No complaints. Smooth from start to finish."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Μειονεκτήματα: "Not enough leg room."
Πλεονεκτήματα: "We arrived early"
Μειονεκτήματα: "No entertainment, no pillows or blankets, uncomfortable seats"
Μειονεκτήματα: "No priority boarding with my baby,had to complain that a lot of other passengers were going by us(while I was waiting with my baby asleep in her stroller and me being pregnant) so that the crew would let us go through to get in"
Μειονεκτήματα: "No tv's on each seat. Seats are. Dry thought and uncomfortable and snacks are terrible"
Μειονεκτήματα: "The flight was cancelled in the middle of the night the night before, forced me to find another flight and re-book my morning 6:45am flight tickets at midnight for next morning. Not fun."
Πλεονεκτήματα: "The new aircraft"
Μειονεκτήματα: "Lavatory wasn't clean enough"
Πλεονεκτήματα: "It's such a short flight that to me the experience is pretty insignificant. I liked that it was on time and the rest was very average for what I expected in a 45 minutes flight"
Μειονεκτήματα: "I would have loved a video"
Μειονεκτήματα: "No Wi-Fi on board."
Μειονεκτήματα: "Too narrow seats."
Πλεονεκτήματα: "Crew, food...."
Μειονεκτήματα: "As I said before..."
Πλεονεκτήματα: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Μειονεκτήματα: "Everything was good."
Μειονεκτήματα: "Could use some more seating space"
Πλεονεκτήματα: "Boarding and cabin crew were excellent."
Μειονεκτήματα: "Seats were too tight and squeezed."
Πλεονεκτήματα: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Μειονεκτήματα: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."
Μειονεκτήματα: "It wasn't Swiss//"
Πλεονεκτήματα: "Crew were perfect food was fine"
Μειονεκτήματα: "Seat was terrible. 44g is one of the worst seat ever. No place for the my legs..."
Πλεονεκτήματα: "Good service inflight"
Μειονεκτήματα: "You have to pay for second piece of luggage flying from US to Asia. Most airlines allow two pieces for these destinations even for economy class."
Πλεονεκτήματα: "The courteous and helpful crew. The food and snacks."
Μειονεκτήματα: "The cramped seats and the poor leg room."
Πλεονεκτήματα: "The crew was very nice, I felt bad for them as people were constantly complaining."
Μειονεκτήματα: "The tv's did not work, was extremely disappointing."
Πλεονεκτήματα: "Courteous staff,"
Μειονεκτήματα: "Only one food choice, meatloaf + mashed potato. I don't care for meatloaf."
Πλεονεκτήματα: "Great kosher food! Very kind attendants."
Μειονεκτήματα: "not enough foot room."
Μειονεκτήματα: "Not enough leg room"
Μειονεκτήματα: "Didn't find anything."
Πλεονεκτήματα: "Entertainment system. Flight crew was awesome. Always ready to help in any way."
Μειονεκτήματα: "Just the seats were to close together coupled with small seats is at times uncomfortable. Even this is a reach however, I was pleased with Swiss being the first time flying with them."
Πλεονεκτήματα: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Μειονεκτήματα: "It was only an hour long flight, and I slept most of the way. From what I could tell, the staff seemed friendly. Only complaint would be that on the way to the plane (we had to take a bus) we were packed in like sardines and it was very hot. Once we got to the plane, we were left standing in the bus for a couple minutes. Because of the heat, I thought I was going to pass out."
Πλεονεκτήματα: "Everything is excellent"
Πλεονεκτήματα: "Consistent SAS quality"
Μειονεκτήματα: "Drinks expensive"
Μειονεκτήματα: "Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent."
Πλεονεκτήματα: "The flights and food were good. no problems there."
Μειονεκτήματα: "There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago."
Μειονεκτήματα: "The back of the plane was significantly warmer than the rest of the plane. Very little leg room."
Πλεονεκτήματα: "Boarding was easy, flight was smooth and on time."
Μειονεκτήματα: "Seats were snug, granted we had the less expensive tickets."
Πλεονεκτήματα: "Too many crying babies!"
Πλεονεκτήματα: "Cool crew"
Μειονεκτήματα: "More leg space on economy section"
Μειονεκτήματα: "On the Copenhagen-Milan leg, since I was in the cheap seats, even water cost; $3 for a bottle of water. They couldn't even offer a cup of water for free? False economy. And I was told that I had to pay for my luggage at the airport, then it was $120 for 1 bag. Ridiculous!"
Πλεονεκτήματα: "Only thing I like is seats and boarding experience"
Μειονεκτήματα: "The terrible air hostesses rude arrogant and very disrespectful"
Πλεονεκτήματα: "The crew was nice and the food was good."
Μειονεκτήματα: "More entertainment options"
Πλεονεκτήματα: "Plenty of seating room on this flight."
Μειονεκτήματα: "Little carry on baggage room. At least 50% of everyone's carry-on baggage could not fit on the aircraft."
Πλεονεκτήματα: "I have used Kayak for years without issue. This time I was flying SAS for the first time. The plane broke and so that was the first huge delay SAS had terrible customer service. They reminded me several times that I was not a preferred customer and that I had bought my ticket through kayak. This is the reason they gave for lack of help. It was frustrating to say the least. I’m not sure how they expect to gain repeat customers if they treat first time customers like that."
Πλεονεκτήματα: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Μειονεκτήματα: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."
Μειονεκτήματα: "The flight good bit it’s always crappy when you loose your luggage"
Πλεονεκτήματα: "Efficient crew, food served at proper temperatures Good movie selections"
Μειονεκτήματα: "My seat could/would not recline, passenger in front of me had his seat in recline for most of flight. it was a long uncomfortable flight."
Πλεονεκτήματα: "Flight left on time, plane was clean, the entertainment was good, and the food was good. The crew in this flight were polite and responsive."
Μειονεκτήματα: "Mid day flight , no food or snack , how cheep will the airlines go?"
Πλεονεκτήματα: "On Time, Friendly,well maintained equipment"
Μειονεκτήματα: "No free drinks inner Europe...except water"
Μειονεκτήματα: "website made it impossible to pay for baggage ahead pf time...so therefore they could and did rob us blind once we got to the airport the day of"
Πλεονεκτήματα: "Good service, pleasant staff."
Μειονεκτήματα: "The flight was cancelled."
Μειονεκτήματα: "They should really let you know ahead of time that certain seats (like the ones in front of the emergency exit--not at the emergency exit) dont recline. The passenger in front of me reclined her chair all the way back and seeing as I couldnt recline my seat I had very little space and found the three hour flight extremely unpleasant."
Μειονεκτήματα: "I order through Kayak, which took me to priceline...Got my ticket and thought everything was fine...Until I got to the airport, apparently I got a SAS lite ticket and they charged me to check 3 bags 210 Euros...Unreal. I think its pricelines fault because they did not even offer bagage as an option..."
Μειονεκτήματα: "This flight never happened"
Πλεονεκτήματα: "Great movies. Lcd Screen is awesome"
Μειονεκτήματα: "Somewhat unfriendly crew"
Μειονεκτήματα: "Missed my flight due to weather east coast"
Μειονεκτήματα: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"
Μειονεκτήματα: "Long connection"
Πλεονεκτήματα: "Smooth flight, friendly crew, food was excellent."
Μειονεκτήματα: "Seats very cramped"
Μειονεκτήματα: "After a 9 hour flight from Chicago to Stockholm I had to fly to Athens in an old type airplane , no entertainment, no TV & I had to pay for the food and the drinks. Very disappointing !"
Πλεονεκτήματα: "Up and down. Crew was great!"
Πλεονεκτήματα: "I liked the movie quality and overall order of the stuff and the flight."
Μειονεκτήματα: "Since when do I have to pay for wine? :( Also, too few movie choices."
Πλεονεκτήματα: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."
Πλεονεκτήματα: "My flight was more pleasant from Stockholm to Chicago because I was able to purchase an upgrade to Plus."
Πλεονεκτήματα: "Clean, comfortable plane."
Μειονεκτήματα: "No free alcohol. Limited food options."
Μειονεκτήματα: "No food, no entertainment. Bring a book."
Πλεονεκτήματα: "The crew was knowledgeable, gracious and helpful for the entire flight. I enjoyed the mapping and camera feature of the plane. The selection of options for entertainment was a delight."
Μειονεκτήματα: "How do you say to close for comfort but then one gets what one pays for and the economics are understandable yet I did not care for the cramped space provided."
Πλεονεκτήματα: "Food was good."
Μειονεκτήματα: "Had to pee."
Πλεονεκτήματα: "Great flight all went well,"
Πλεονεκτήματα: "connection was easy and quick"
Πλεονεκτήματα: "We were in coach and it was comfortable and the food was good. The crew was helpful and pleasant. Entertainment options were great."
Μειονεκτήματα: "I have never been on a trans-Atlantic flight before that did not include wine and liquor! Surprising."
Μειονεκτήματα: "no vegetarian food I am always told should have ordered at booking but this option is always made obscure, difficult or impossible too cramped and plain full to capacity"
Πλεονεκτήματα: "Much roomier than united"
Μειονεκτήματα: "I could not check in online for this leg of the trip and so could not simply go to a baggage drop line. The company handling checkin dealt with 4 or 5 airlines. It was not clear from iceland air website that i had to checkin with SAS. First stood in line for iceland air then had to go stand in line again for company handling SAS. Spent way too much time online doing this. Otherwise trip was fine."
Μειονεκτήματα: "I missed my flight due to car troubles and has been very difficult in trying to get a refund for my flight. SAS was very unhelpful at the airport I had to go to Delta and purchase and entirely new flight!"
Πλεονεκτήματα: "Quick boarding , no delay"
Μειονεκτήματα: "Flight attendants were not so friendly and as entertainment the movies were outdated."
Μειονεκτήματα: "That I didn't make it to Chicago the day I planned. My first leg had computer issues in Rome which pushed the flight back 4 hours which then made me miss my connecting flight. Had to stay a night in Copenhagen and fly out at 1540 the next day."
Πλεονεκτήματα: "Your entertainment and SAS TV as well as landscape camera were great. Your pilots did a great job with getting us home extra fast inspire of boarding delay. I liked the crew a little more on tbd way to Sweden than on the way to Chicaho"
Μειονεκτήματα: "Boarding was a little strange. Not sure why the gate stayed closed up until boarding time so passengers had to stand in line until actual boarding instead of being able to sit and relax. Also not sure why we weren't permitted to check in online like previous."
Πλεονεκτήματα: "Everything was smooth"
Πλεονεκτήματα: "The flight staff was fantastic!"
Μειονεκτήματα: "more space and be able to recline"
Μειονεκτήματα: "They lost my suitcase"
Πλεονεκτήματα: "Comfy seat."
Μειονεκτήματα: "The flight was delayed for more than an hour"
Μειονεκτήματα: "Not only was the flight hours late but there was practically no communication what was going on and what to expect."
Πλεονεκτήματα: "Reasonably comfortable seat"
Μειονεκτήματα: "Food quality was poor."
Πλεονεκτήματα: "The seat was comfortable."
Μειονεκτήματα: "A drink of water should not cost 2euro. On a moderately long flight it is a necessity."
Μειονεκτήματα: "The crew was very unpleasant . I boarded the plane - was not even greeted. This was not like business class at all . I felt like I just wasted money and did not get even close the service I expected. Flight attendants were ignoring my requests - no blankets no cocktails ... very bad ."
Πλεονεκτήματα: "Tv, food, blanket with pillow"
Μειονεκτήματα: "Everything was wonderful"
Μειονεκτήματα: "The airline accepted our checked baggage, although they already knew that it would not make it to our final destination (Marrakech) on the same day that we would arrive. We had to pay, out of our own pockets, for the inconvenience. Apparently this happens a lot, and it happened to our entire plane"
Μειονεκτήματα: "Infotainment system"
Πλεονεκτήματα: "Dreamliner is great. So we’re the crew"
Μειονεκτήματα: "Please serve water at the very least."
Πλεονεκτήματα: "Very attentive crew"
Μειονεκτήματα: "No complaints"
Μειονεκτήματα: "Lost bags, dirty plane, seats switched from together with my wife on our honeymoon to seperate."
Πλεονεκτήματα: "all was good , comfortable & short."
Πλεονεκτήματα: "Crew was very helpful"
Μειονεκτήματα: "Food could've been better"
Πλεονεκτήματα: "Extremely comfortable and was served lots of delicious food"
Μειονεκτήματα: "My touch screen froze at the beginning and I couldn't use it at all for the entire flight. Then I tried to use the headphones, but they crackled so loud in my ear and didn't work either."
Μειονεκτήματα: "Not enough place on board. Very poor company"
Μειονεκτήματα: "Your bag people are thieves."
Πλεονεκτήματα: "Friendly staff and decent entertainment options."
Μειονεκτήματα: "Uncomfortable seats and not enough leg room."
Μειονεκτήματα: "I stopped at the Iberia check-in at Barajas in Madrid. They sent me to BA check-in, where I waited 45 minutes to find out that I should be at Iberia check-in. Then, Iberia check-in had to send me to last minute clerk or I would have missed my flight. Last minute check-in ended up being the same place and same clerk I began with."
Πλεονεκτήματα: "The boarding process was excellent and efficient. I liked it."
Μειονεκτήματα: "There was no free food and no entertainment. That was very disappointing."
Μειονεκτήματα: "Lack of legroom on such a long flight"
Πλεονεκτήματα: "On time dép and arrival"
Μειονεκτήματα: "Missed my flight while waiting on a wheelchair. The lady was rude and yelling at customers because she didn't have what she needed to do her job."
Πλεονεκτήματα: "Entertainment was great. Nice choice of movies, and boarding was easy."
Μειονεκτήματα: "The space in the cabin left something to be desired compared to most transcontinental flights I've been on. Atmosphere was stuffy and hot."
Πλεονεκτήματα: "Seats were too crowded. No leg room."
Πλεονεκτήματα: "The food for sale was better than average"
Μειονεκτήματα: "The seats are by far the most constricted I’ve ever been in"
Πλεονεκτήματα: "The price of the ticket. The meals much better than other airlines."
Μειονεκτήματα: "Not being able to adjust my air conditioning"
Πλεονεκτήματα: "Clean plane, pleasant staff, excellent movie selection. food better than most."
Πλεονεκτήματα: "Very limited - no vegetarian option. Was not enough quantity. No snacks in between"
Πλεονεκτήματα: "The crew was nice and attentive. Leg room in the extra leg room seat was absolutely worth the extra fee."
Μειονεκτήματα: "Connectors always seem to be delayed causing late boarding."
Πλεονεκτήματα: "Good deal and good service!!"
Μειονεκτήματα: "Not very Organized at boarding!!"
Πλεονεκτήματα: "Not enough vegetarian meals."
Πλεονεκτήματα: "Good seat spacing"
Μειονεκτήματα: "Customer service was a low priority"
Πλεονεκτήματα: "Attention was very goog and polite"
Πλεονεκτήματα: "Extremely professional, capable, friendly staff. Very good food. Great selection of films. Comfortable seating."
Πλεονεκτήματα: "They solve the flight connection issue and move us to a direct flight."
Πλεονεκτήματα: "The staff were extremely friendly and courteous. The flight was very smooth."
Πλεονεκτήματα: "I was safely delivered from New York to Tennessee in pretty turbulent weather."
Μειονεκτήματα: "The craft was small and the seating was cramped, seats were uncomfortable. The flight attendant was very brief with the Safety protocols and really did a poor job of demonstrating how to use the safety equipment provided on the aircraft. This was a disservice to first time flyers."
Πλεονεκτήματα: "On time and no hassles"
Πλεονεκτήματα: "Seats were surprisingly good, even though we could only get two center seats. There were no available business class seats, but now I'm glad I saved the expense as the economy seating was quite comfortable. They took good care of us with food and comfort, and the time passes with plenty of movies to watch."
Μειονεκτήματα: "Can't help it, but Heathrow is just so big, and requires extensive walking, bussing from one terminal to another, then underground trains, and waiting at the C gates which don't offer the range of restaurants that the main terminal does. But we had 2 1/2 hours to make the connection and there was plenty of time with baggage checked through."
Πλεονεκτήματα: "Nothing about my flight was pleasant because of the inconvinience the've put us through"
Μειονεκτήματα: "The people from Iberia told us to pay what we had to pay and that they'll give us our money back when we return. They payed me only for the taxi but for anything else. I lost more money than I was expecting and the people returnung the miney back to its clients were so disrespectful I really donmt want to use Iberia again."
Πλεονεκτήματα: "NOTHING !"
Μειονεκτήματα: "Boarding was a mess. Business was overbooked and Iberia's team at check-in totally clueless and hopeless. During the flight, crew was impolite and unhelpful. Finally, my seat was broken -- and had to be manually inclined."
Μειονεκτήματα: "Seats do not recline. Not even water was offered."
Πλεονεκτήματα: "Got to my destination safe and sound"
Μειονεκτήματα: "Staff has bad attitude. Food was cold. Entertainment was awful."
Μειονεκτήματα: "Flight left 5 hours late"
Πλεονεκτήματα: "We did not get Kosher meals even so we order it while buying the tickets. The crew was very nice and help us with the kids meal"
Πλεονεκτήματα: "Best transatlantic flight for a long time. More legroom quiet and delays were communicated well"
Μειονεκτήματα: "Would have liked another couple rounds of water"
Πλεονεκτήματα: "Clean, new, A319 airplane. It was comfortable considering it was a short (1 hour) trip"
Μειονεκτήματα: "Iberia's flight was late in arriving at the gate in Madrid, and our flight was delayed by 45 minutes (for a one hour flight!). When I arrived at my destination, all the local people (Lekeitio, Bizkaia, Spain) agreed that Iberia is a national disgrace- everyone has had bad experiences flying with them. We have purchased a little apartment in Lekeitio, so we will be traveling frequently, but I will never fly Iberia again."
Πλεονεκτήματα: "The flight was with Canary Airways not Air Europa Next time I’ll book with Canary Air direct because Air Europa made a mess with the reservation and are hard to reach"
Πλεονεκτήματα: "The crew didn’t have most things listed that should have been for sale. They were annoyed when asked for things. If you needed something mid flight you had to go to the service area...they would not serve you at your seat."
Μειονεκτήματα: "Everything...app didn’t work, baggage allowance wasn’t clear (extremely overpriced), crew was irritated...don’t use this airline if you don’t need to"
Μειονεκτήματα: "Food options and number of times meals are served could be improved."
Μειονεκτήματα: "Took half hour extra to board an have us waiting for the bus from the terminal to the plane on the stairs"
Μειονεκτήματα: "When I booked my flight I was never asked if I wanted to include a piece of luggage so I assumed it was covered, and then I got charged $120 for it at the check-in desk. No apologies whatsoever from the lady, who was pretty rude. I will never fly with them again since the service is not great and this charge made the overall cost of the trip more expensive than traveling with a better airline."
Μειονεκτήματα: "The aircraft was super old, things were falling off, no in-flight entertainment for 10 hrs, crappy food and the plane was late so I missed the connection. 0 out of 5."
Μειονεκτήματα: "The check-in crew gave terrible service. We almost missed our flight because they wouldn’t check us in. There was no one directing people on where to line up for whatever departure time they had. Just overall a bad experience with Air Europa."
Πλεονεκτήματα: "The crew was bilingual and very friendly."
Μειονεκτήματα: "The TVs did not work. The sandwiches we had for breakfast were underwhelming, especially after having a 4.5 hour delay prior to boarding"
Μειονεκτήματα: "The boarding gate was very far, and I had to walk all the way."
Μειονεκτήματα: "Boarding took 3 hours"
Πλεονεκτήματα: "Space between our feet."
Μειονεκτήματα: "Boarding was approximately 40 minutes late. Food wasn't that good. For breakfast it appeared the crew was running late because the plane was to land within the hour. The crew were passimg the meal quickly and didn't pick up mine or some of the passengers garbage telling us to leave it in front of the seat."
Μειονεκτήματα: "There was charge for a checked bag which I thought on booking was included"
Πλεονεκτήματα: "Landed ahead of schedule. Left on time"
Μειονεκτήματα: "There was nothing I didn't like"
Πλεονεκτήματα: "Modern clean plane, excellent crew"
Μειονεκτήματα: "Flight was delayed but no announcements were made"
Πλεονεκτήματα: "Had to work my tale off to find aireuropa they told me I got switched to ibeira Took the train to another term I,so ask me when I actually take the flight I can give better feedback"
Πλεονεκτήματα: "Nice plan and staff."
Μειονεκτήματα: "Very slow baggage drop off at Barcelona airport."
Πλεονεκτήματα: "I liked everything. I enjoyed my flight very much. We even arrived before time."
Μειονεκτήματα: "No dislikes on my flight"
Πλεονεκτήματα: "The crew were faultless, friendly and attentive."
Μειονεκτήματα: "The flight was cramped. For a shorter flight from Madrid to Tel Aviv Air Europa uses a state of the art Boeing 787 Dreamliner which lives up to its name. Why they don't use this aircraft for the long haul flight beats me. I'd rather be comfortable for 10 hrs and suffer for 5 instead of the other way around. Still, looking forward to the last leg home."
Πλεονεκτήματα: "Everything was perfect"
Μειονεκτήματα: "The excessive baggage fee"
Πλεονεκτήματα: "The crew, the food the entertainment"
Πλεονεκτήματα: "Great service and good food"
Μειονεκτήματα: "they didn't bring for all the passengers that ordered a kosher meal."
Πλεονεκτήματα: "Plane left on time. The food was good."
Πλεονεκτήματα: "Good service and comfortable flight"
Μειονεκτήματα: "No screens. On planes. Food too little."
Μειονεκτήματα: "The website would not allow me to check-in on my phone or my laptop. Had to retry 5 times. Finally when the boarding pass was sent it did not have a barcode. I was able to repeat the check-in to have a barcode in the app but then the reader at security would not read it! I had to go back to the check-in desk for help. AirEuropa web needs to get their act together."
Πλεονεκτήματα: "Very friendly."
Μειονεκτήματα: "Everything was perfect. Can't complain everything was good."
Πλεονεκτήματα: "I guess not being in the middle seat since there were none and having a seat to myself."
Μειονεκτήματα: "There was a delay getting into the plane and then it was still super hot in the plane. Also baggage wasn't clear in terms of buying checked in baggage."
Πλεονεκτήματα: "Wide body aircraft."
Μειονεκτήματα: "Too cold and unfriendly services"
Πλεονεκτήματα: "Good entertainment and comfort seats"
Μειονεκτήματα: "Ran out of toilet paper"
Μειονεκτήματα: "Every flight was at least an hour delayed. We were insanely late for our connection flight due to a totally unnecessary delay at the first airport. We then SPRINTED across the whole Madrid airport and then when we arrived to second plane was TWO HOURS delayed. The staff always seemed to be working, but was completely inefficient in getting anything done. It took them 20 minutes to respond to our notice (we pressed the air attendant button on our seats) and then told us we couldn't get snacks because they were giving out pizzas, which took another hour. Every single part of our flight was delayed and inefficient... with no reason ever being given. It was pretty miserable overall and I will likely never use Air Europa ever again."
Πλεονεκτήματα: "Friendly staff. Good proportion of quality-price for the airfare. Pleasant ride on a Boeing 787 Dreamliner, with features like the electronic dimmers on the windows."
Μειονεκτήματα: "One hour into flight, the entertainment system shut down. The flight attendants tried their best to revive it, and managed to do so after 3 or 4 hours. All passengers applauded."
Μειονεκτήματα: "The check in took more than an hour, by that time the flight was already boarding and had to beg people to let me pass. I was one of the last people to board. I was at the airport roughly hour and half in advance, and the flight attendants at the check-in counters didn't care how much time you had left to make it to your flight. Awful experience!!!"
Μειονεκτήματα: "The ads! No food. Nice new plane though!"
Μειονεκτήματα: "Airplane seats were small and too firm Airplane entertainment system was terrible"
Πλεονεκτήματα: "The flight was on time and it is the only direct option to get from Europe to Bolivia. I had to rebook my dates and the attention of Air Europe for this was Excellent!"
Πλεονεκτήματα: "New aircraft"
Μειονεκτήματα: "Flight was late. Boarding attendant was lacking communication skills. Crew was fine, but I asked for a sleeping mask and although the flight attendant said he'd see to help me, he never returned. Not even to say, he didn't couldn't help me. Food (I only ate breakfast) was less than appealing. Movies were all old. Seat was so slim, every time we touched our tv or pocket, the passenger in the front seat was upset."
Πλεονεκτήματα: "The plane was a newer 787 Dreamliner. The interior was clean, the flight crew friendly and professional. The meals were a notch above average for airplane food. That means a lot when it is a nine and one half hour flight. A free glass of wine served with the meal was a nice bonus. Boarding and disembarking was as it is with all airlines, but the staff were very helpful. Each seat had it's own entertainment screen with games, music, movies and TV shows in many languages."
Μειονεκτήματα: "I have no complaints. I would definitely fly Air Europa again if it is the 787, and a long flight."
Πλεονεκτήματα: "Brand new plane"
Μειονεκτήματα: "Food can be better"
Μειονεκτήματα: "My flight was changed twice after I purchased it and it was delay over two hours. When it finally was time to"board" we found ourselves getting into a packed bus where we needed to stand to get to the actual plain. They never anouced it as such, elder people that night were struggling without previous notice. Very unprofessional and insensitive airline. Never again."
Μειονεκτήματα: "The boarding procedure need to improve."
Πλεονεκτήματα: "The crew is very kind"
Μειονεκτήματα: "The comfort in the aircraft and the entertainment are really poor."
Μειονεκτήματα: "Lengthy boarding process Overwhelmed, unhelpful crew members. Dysfunctional entertainment system"
Πλεονεκτήματα: "On time!"
Μειονεκτήματα: "The food is not good. Little space between seats."
Πλεονεκτήματα: "The flight was easy and comfortable. The plane had an in flight meal and in flight entertainment for free."
Πλεονεκτήματα: "Very friendly crew."
Μειονεκτήματα: "Getting off the plane on the tarmac"
Πλεονεκτήματα: "It was wonderful"
Μειονεκτήματα: "Best booking app ever"
Πλεονεκτήματα: "Flight attendants were nice"
Μειονεκτήματα: "Food quality"
Μειονεκτήματα: "The Florence Airport has difficulty with baggage. Had to wait for over an hour."
Πλεονεκτήματα: "Crew went above and beyond. Food was excellent and the Crew kept us hydrated."
Πλεονεκτήματα: "Crew was friendly."
Μειονεκτήματα: "No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process."
Πλεονεκτήματα: "Seats were comfortable. The crews were helpful."
Μειονεκτήματα: "Cleaner bathroom on the plane."
Πλεονεκτήματα: "Crew was okay."
Μειονεκτήματα: "That your airline commit to schedules."
Πλεονεκτήματα: "The flight attendants were wonderful and the movies and space for the kids was great!"
Πλεονεκτήματα: "Efficient and very nice crew"
Μειονεκτήματα: "90 minutes delay for departure from Brussels to Washington..."
Πλεονεκτήματα: "Seats were old, but very spacious and comfortable."
Μειονεκτήματα: "The boarding process seemed disorganized, and the plane took off late due to waiting for late passengers."
Πλεονεκτήματα: "Seats were fairly comfortable with decent leg room."
Μειονεκτήματα: "My biggest complaint is for the exhorbitant baggage fees—€100 for two bags is ridiculous. Also, one of the crew was rather testy with us when we first boarded (unprovoked), then came to us a few minutes later to say something nice to sort of make up for it."
Μειονεκτήματα: "poor customer service."
Πλεονεκτήματα: "Good schedules, good prices."
Μειονεκτήματα: "They think that a five-hour flight is "intra-European" so they assign tiny little planes with bad seats and cramped rows. Unacceptable."
Πλεονεκτήματα: "At least it was a flight"
Μειονεκτήματα: "Noisy, no complimentary snacks nor drinks, no legroom"
Πλεονεκτήματα: "We didn’t have assigned seats, we tried to pick the night before. Anyway they sat us very near each other. It was a nice flight."
Πλεονεκτήματα: "The crew were pleasant."
Μειονεκτήματα: "Not enough beverage service. Only had the chance for 1 glass of wine with meal. Would have liked a water station set up so that you can help yourself whenever needed. Boring/very limited movie selection."
Πλεονεκτήματα: "it was just perfect, no complain"
Πλεονεκτήματα: "I found that the meal served was of particularly good quality and tasty"
Μειονεκτήματα: "the fact I bought a new ticket"
Μειονεκτήματα: "Despite the fact that I reserved a window seat, I was assigned a seat in the middle of the center row. They also 'sanitized' the airplane twice after that closed the doors before take off. They walked up and down the aisle with aerosol spray cans. I don't think people should be subject to unknown chemicals in order for the airline to save time on cleaning the cabin before take off."
Πλεονεκτήματα: "Everything about the flight."
Μειονεκτήματα: "Not enough space for my legs"
Πλεονεκτήματα: "It is a quick trip which is nice."
Μειονεκτήματα: "The staff for SN Brussles is very rude to Africans. They are super disrespectful and it is very obvious how tacist they are. It is uncomfortable flying witha stafflike that. Also our flight had electrical and engine problems at our first stop in Freetown. Once we landed in Monrovia, it took about 35mins for them to let us off the plane because the doors were not working and opening up. Once we finally got off the plane, it took a whole 2 hours for them to get our baggage e off the plane because spmething was wrong and they couldnot access the baggage to take it off. I am aware that planes can “fly with one engine”, but flying a plane with one engine along with it having electrical problems is not safe and A RISK! why take that risk of something bad happening, not only would lives of innocent people and their crew get lost, but that is a million dollar assest that could get lost and a PR nightmare. It is a shame they took that risk. They also dodnt tell us until we landed. Had I known before we took off at Freetown I would have gladly fot off and found another mode of transportation to get to my final destination. SN Brussels is know to send their sh*tty planes to Africa, because there are always problems with the planes heading to that continent. It is just another obvious proof of their racism."
Πλεονεκτήματα: "Easy to cancel Trip"
Μειονεκτήματα: "Kayak did not have a system of knowing that I cancelled the flights"
Μειονεκτήματα: "The service and constant mistakes on rebooking a cancelled flight that ended in more than 6 hours delays and luggage lost"
Πλεονεκτήματα: "It actually tasted great!"
Μειονεκτήματα: "Movie selection was weak."
Πλεονεκτήματα: "Excellent service and a safe flight."
Πλεονεκτήματα: "Everything was perfect, highly recommended"
Πλεονεκτήματα: "Punctual, clean plane, friendly service"
Μειονεκτήματα: "Everything was as expected. Full flight!"
Πλεονεκτήματα: "The crew were very nice."
Μειονεκτήματα: "It was a small plane with only 1 bathroom which was not available for the flight due to long lines. There was no food or even a drink of water without payment. there was no in flight entertainment."
Μειονεκτήματα: "Plane was malfunctioning- the electric went out several times ont be way to take off and right after landing. Food and drinks only for sale. Boarding late"
Μειονεκτήματα: "Was surprised that the food was on sale !"
Μειονεκτήματα: "The crew didn't bother to announce that we would have a delay at take off and at landing. The food?... nothing good to say. It's been years since I've eaten a meal on a passenger plane."
Μειονεκτήματα: "The lady at the gate was rude. I was in a group with small children, we were all family, she made me wait in line without my family."
Μειονεκτήματα: "The gates were way too far apart. Had to run all across the huge airport and go through too many security lines."
Πλεονεκτήματα: "Rude and incompetent crew/employees. Early morning flight was delayed 30 min and therefore we missed our connection. Representatives at the Brussels airport were incompetent, slow and misleading and on top of all our suitcases were lost and 24 hours later no one can tell us where they are"
Μειονεκτήματα: "There was a very long wait checking in and boarding and there was no kosher food available on the flight."
Πλεονεκτήματα: "Nothing special"
Μειονεκτήματα: "The flight to Brussels was canceled and we had to spend the whole night at the airport until someone started to give us some attention On the way back they put me and my friends very far from each other and we had to pay even for water on the flight"
Πλεονεκτήματα: "The fare, that's it."
Πλεονεκτήματα: "Crew was very nice"
Μειονεκτήματα: "Food was fair. Movie selection was poor."
Μειονεκτήματα: "Everything is fine"
Πλεονεκτήματα: "Great l! The food was good, landing was smooth and seats comfortable. Entertainment options were ok but could be better. Overall I enjoyed my experience and would love to fly with Brussels airlines again."
Πλεονεκτήματα: "Good seats."
Μειονεκτήματα: "No infotainment screen."
Πλεονεκτήματα: "Crew was vey professional. Arrival in Rome was to a gate rather than a bus, which was unusual but nice. Baggage delivery was also surprisingly quick for Rome. The Brussels Airlines lounge in Brussels airport is fantastic!"
Μειονεκτήματα: "The flight departure was delayed 1 1/2 hours, meaning we arrived in Rome at nearly midnight. No complimentary drinks on board. As a Star Alliance Gold member, I chose Brussels Airlines out of loyalty. But the cheap approach to customer care means I will have to reconsider flying with you in the future."
Μειονεκτήματα: "bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers."
Πλεονεκτήματα: "Best business class for travel to and from Europe."
Πλεονεκτήματα: "flight staff were very professional."
Μειονεκτήματα: "I bought my flight 2 months before, and at the gate I was told I'm on stand by, after the check in agent already took my bag, and without any explanation. No one could tell me WHY I was all of a suddent on standby. The answer I got was "I don't know, that's just how it is in the system". Completely unacceptable and against airline policy. I will be filing an official complaint with Brussels Airlines."
Μειονεκτήματα: "I didn't like that Brussels air used united Airlines. UA is not very dependable and they cut corners on value for your money."
Μειονεκτήματα: "I didn´t like arriving to Sevilla with no luggage and no explanation of its whereabouts. I appreciate finally getting it 4 days later but I was not happy about me having to spend time and money going back to the airport to get it myself since your company was unable to deliver it to me. I expect full compensation"