Μειονεκτήματα: "My luggage is lost"
Πλεονεκτήματα: "Crew was great. Phenomenal even."
Μειονεκτήματα: "Economy seating, so hard to complain, I got what I paid for, but 1-2” more between seats would have kept my knees out of the lady’s back in the seat in front of me..."
Πλεονεκτήματα: "Muy confortable, la amabilidad de los tripulantes"
Πλεονεκτήματα: "The crew was amazing"
Μειονεκτήματα: "Flight was a bit delayed"
Μειονεκτήματα: "seat comfort"
Πλεονεκτήματα: "Amazing crew"
Πλεονεκτήματα: "The crew was excellent, the food was very good as well as the entertainment"
Μειονεκτήματα: "It would have been better if I had made the flight, but the first leg was canceled. We were tortured for 6 hours before it was canceled."
Μειονεκτήματα: "Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore"
Πλεονεκτήματα: "Seats were very comfortable"
Μειονεκτήματα: "The boarding was a bit unorganized"
Πλεονεκτήματα: "They had many snacks and meals. Staff was very friendly."
Μειονεκτήματα: "The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Πλεονεκτήματα: "I liked how nice the crew was."
Μειονεκτήματα: "I didn’t like how check in took a very long time. And they made me check in my carry on when it fit the restrictions and the overhead bins on board were not full."
Μειονεκτήματα: "They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly."
Πλεονεκτήματα: "Best flight for a long time. great service and entertainment."
Μειονεκτήματα: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."
Μειονεκτήματα: "The flat bed is narrow and VERY hard."
Πλεονεκτήματα: "On Board Service"
Πλεονεκτήματα: "Everything was very good. From the staff, to the food and comfort. Excellent!"
Μειονεκτήματα: "We (parents) were business class, but our two kids in coach, yet Swiss doesn’t allow “guests” in the lounge. Hmmm. What a bunch of BS."
Πλεονεκτήματα: "Great flight. Lots of good food."
Πλεονεκτήματα: "Pretty much on time even with snow conditions!"
Μειονεκτήματα: "Coffee was pretty much cold."
Πλεονεκτήματα: "Again very friendly and accommodating crew. By the time we took off and had a snack we landed quickly. Smooth landing and takeoff. Pleasant trip."
Μειονεκτήματα: "No complaints. Smooth from start to finish."
Πλεονεκτήματα: "Tons of movies, excellent food, clean planes, friendly crew. Flying was a pleasure."
Μειονεκτήματα: "Checking in is very inefficient at JFK. There was only one (super slow) teller checking all of economy, while three people checked in business class. There were no automated check-in kiosks. you can imagine the chaos. Unfriendly tellers too. On the way back I was selected for a strip search when I checked in at the gate. So was my husband, but he wasn't told of this until he Was boarding and his ticket beeped on scanning. There was no room for our carry on, because we boarded so late. Annoying."
Πλεονεκτήματα: "Well managed flow of services, polite and helpful staff, quiet environment, good air in the cabin."
Πλεονεκτήματα: "The crew was very friendly and helpful."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Μειονεκτήματα: "No priority boarding with my baby,had to complain that a lot of other passengers were going by us(while I was waiting with my baby asleep in her stroller and me being pregnant) so that the crew would let us go through to get in"
Πλεονεκτήματα: "Food, staff, service"
Μειονεκτήματα: "No leg room"
Πλεονεκτήματα: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Μειονεκτήματα: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."
Πλεονεκτήματα: "Crew was nice and I loved the TVs keeping us up to date on the flight and our connection. We were even early boarding."
Μειονεκτήματα: "Everything was good."
Πλεονεκτήματα: "Excellent customer service, and on time flight"
Πλεονεκτήματα: "I was so impressed with my whole experience with Swissair on my recent trip from Miami to Malaga, Spain. Very courteous and friendly crew, up to date aircraft and right on time!"
Μειονεκτήματα: "Was asked to give up my aisle seat (D 40) seat om a 13 hour flight for a less comfortable one (F). Put on the spot to give up my seat for a couple with a 6 month old infant due to the fact that the attachable bassinet had to be in front of the D seat. Neither the parent or myself felt very good about my displacement."
Πλεονεκτήματα: "Great flight, great crew. Seats were very comfortable. much space for legs and comfortable for sleep."
Πλεονεκτήματα: "Both the food and service were fantastic. A great choice of mid flight entertainment"
Πλεονεκτήματα: "Nice flight attendants. Clean planes."
Μειονεκτήματα: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"
Πλεονεκτήματα: "Great flying with Swiss!"
Μειονεκτήματα: "seats were a bit tight! otherwise, great!"
Πλεονεκτήματα: "The crew was very friendly, everything was on time and extremely efficient. I don't have kids but I did notice how great the flight attendants were with the kids around me. Great job! Already recommended SWISS to friends and family"
Μειονεκτήματα: "Not enough leg room"
Μειονεκτήματα: "see above"
Πλεονεκτήματα: "Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet"
Μειονεκτήματα: "Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one"
Πλεονεκτήματα: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Μειονεκτήματα: "It was only an hour long flight, and I slept most of the way. From what I could tell, the staff seemed friendly. Only complaint would be that on the way to the plane (we had to take a bus) we were packed in like sardines and it was very hot. Once we got to the plane, we were left standing in the bus for a couple minutes. Because of the heat, I thought I was going to pass out."
Πλεονεκτήματα: "smooth, professional, comfortable"
Μειονεκτήματα: "Narrow feeling seat"
Πλεονεκτήματα: "food, staff."
Μειονεκτήματα: "We left late so I missed my connecting flight in Zurich, to barcelona. Had to wait around 5 hours. My friends were waiting for me in BCN and had no way to contact them!!! I enjoyed the flights with SWISS but i dont know if ill fly with them again."
Μειονεκτήματα: "An hour late, not Swiss fault but Captain continued to broadcast 5-10 minute delays. Just say it's going to be an hour, then we can all turn our phones back on and go to the lavatory."
Μειονεκτήματα: "Flight was delayed 4 hours. Asked 3 different personnel at Zurich airport at no one could help with wifi or how it could be accessed since both wifi scanning machine in Gate E area weren't working. It just seemed that they were incompetent or weren't willing to help. Crew on flight were very nice. Vegetarian food options better than chicken / meat options."
Πλεονεκτήματα: "That I was going to Florence."
Μειονεκτήματα: "This was the most uncomfortable flight I've ever experienced. The seats were so narrow, there was absolutely no legroom, and when the seat in front of me was reclined I had even less space. For an overnight flight, it was ridiculous. The planes for the short one hour trip from Zurich to Florence were more comfortable. The food was tasteless and very artificial in its appearance and taste. Inedible."
Πλεονεκτήματα: "Quick flight, nice crew"
Μειονεκτήματα: "Snack options"
Να είναι στην ώρα της η πτήση. Μεγάλη αναστάτωση δίχως λόγο.
Η παραλαβή αποσκευών είχε μεγάλη καθυστέρηση. Παρέλαβα την βαλίτσα μου μετά από 35 λεπτά αναμονής.
Μειονεκτήματα: "Really nice meal with Aegean airlines."
Μειονεκτήματα: "They lost my luggage"
Πλεονεκτήματα: "The flight was delayed from Geneva to Athens. The airport was chaotic in Athens and I therefore missed my connection to Riyadh. Neither Aegean nor the airport staff were helpful or tried to accommodate or reimburse me"
Μειονεκτήματα: "More time for connecting flight. A better staffed airport, and more sympathetic staff."
Μειονεκτήματα: "Boarding announcements could have been clearer and less rushed. They were difficult to understand."
Πλεονεκτήματα: "The food was great and the flight attendants were very nice!"
Μειονεκτήματα: "Everything ok"
Μειονεκτήματα: "It was all great, apart from the bus we needed to board both sides air sides which delayed and complicated the process. Boarding at the terminal itself is much better."
Μειονεκτήματα: "Fully booked flight. Very noisy"
Πλεονεκτήματα: "Καλό φαγητό ευγενικό πληρωμα"
Μειονεκτήματα: "Χωρος μεταξύ καθισματων"
Μειονεκτήματα: "Η μια υπάλληλος του πληρώματος καμπίνας, με αγένεια και καθόλου διάθεση εξυπηρέτησης. Χαρακτηριστικό παράδειγμα να μην μας βοηθήσει στην τοποθέτηση των μπουφάν μας καθώς πάνω από τις θέσεις μας δεν υπήρχε χώρος γιατί όπως μας ανέφερε είχε τα δικά της πράγματα(βαλίτσα,παλτό)"
Μειονεκτήματα: "Κάτι έχει συμβεί με τα πληρώματα καμπίνας και έχουν γίνει αρκετά πιο αγενείς, αλλά και λιγότερο ασχολούνται με θέματα ασφάλειας πτήσης. Είναι σε κακό δρόμο."
Πλεονεκτήματα: "Το φαγητό και η καλή πτήση που μας πρόσφεραν"
Πλεονεκτήματα: "Η καλύτερη αεροπορική εταιρεία αν και οι τιμές της είναι μόνιμος στα ύψη"
Μειονεκτήματα: "Τιμή εισιτηρίου"
Πλεονεκτήματα: "Clean and up to date aircraft; professional, polite and pleasant flight crew; and although I fly ALOT, that may be the smoothest, softest landing I've ever had, including all the BA flights I've taken, and it's my understanding they track the quality of every landing their pilots make."
Μειονεκτήματα: "The boarding was kind of a train wreck, confused, delayed, etc. But that was really due to airport staff and the bus boarding, not the Aegean staff."
Πλεονεκτήματα: "Όπως πάντα η καλύτερη εταιρεία της Ευρώπης."
Μειονεκτήματα: "Πλήρωμα καμπίνας, πολύ χαλαρό, μη ενεργό , τουαλέτα χωρίς σαπούνι και νερό!!!"
Μειονεκτήματα: "space when seating"
Πλεονεκτήματα: "Good planes. Kosher food was awful. No entertainment."
Πλεονεκτήματα: "The service the food the crew. All good."
Μειονεκτήματα: "At Beirut airport the manager gave permission to a passenger at check in to bypass all the passengers waiting in line just because he was with someone!!! When I stepped out, and asked him can you do this. Very rudely he said, that this passenger is business class. I didn't believe him, so I asked the second manager if this is correct. He didn't do anything about it. When on the plane, the passenger, was sitting behind me in economy class. Shitty service."
Πλεονεκτήματα: "Decent menu, warm food and drinks on board"
Μειονεκτήματα: "Bus to the terminal, in Athens"
Μειονεκτήματα: "That I have to bay extra for bags and it’s not mentioned anywhere in a clear and transparent way"
Μειονεκτήματα: "They overbooked the flight and found an absolutely redicolus reason to cancel my ticket. I was never treated like this in my life. They spent a fortune in advertisments and then they treat their customers like that. Obviously, nobody told ghem that the best advertisment is the so-called "word of mouth"! I am done with Aegean for good!!! NEVER AGAIM!!!"
Πλεονεκτήματα: "Η ευγένεια και τα χαμόγελα των εργαζομένων αεροσυνοδών, η άμεση ανταπόκριση τους σε ο,τιδηποτε ζήτησα ή ζήτησαν άλλοι επιβάτες."
Πλεονεκτήματα: "Food and drinks provided."
Μειονεκτήματα: "Small seats. Slow service at baggage drop off."
Πλεονεκτήματα: "The food and the crew"
Μειονεκτήματα: "too many fussy babies crying and screaming."
Μειονεκτήματα: "Its the worst airline"
Πλεονεκτήματα: "On time and good service"
Πλεονεκτήματα: "Services, friendly people, on time, comfortable"
Πλεονεκτήματα: "Friendly staff, clean airplane"
Μειονεκτήματα: "No entertainment"
Πλεονεκτήματα: "Beverages and food on board, modern plane, friendly staff"
Μειονεκτήματα: "Ticket price"
Πλεονεκτήματα: "Modern plane, warm food, friendly personnel, free beverages and alcohol on board"
Μειονεκτήματα: "Extra charge for suitcase"
Πλεονεκτήματα: "Was pleasantly surprised to get a complimentary tasty meal and glass of wine from the polite elegant cheerful staff"
Μειονεκτήματα: "Πλήρωσα έξτρα για την βαλίτσα +30 ευρώ στό αεροδρόμιο του Μονάχου !!!"
Πλεονεκτήματα: "Wow, the free meal was awesome. My new favorite airline."
Μειονεκτήματα: "They should board the back rows first so that people are not jamming the isle, like they do in Brazil. The boarding ran 15 minutes late."
Πλεονεκτήματα: "crew was supportive. food was ok. Check in on line was good. We could choose our seats. We flew with Aegean several times already. they are a reliable company."
Μειονεκτήματα: "The flight was late by almost an hour. On arrival we were transferred to the terminal by buses after having to carry our troll all the way down the stairs."
Πλεονεκτήματα: "Served Snack during Red eye without any drink"
Πλεονεκτήματα: "Flight was on time and boarding was reasonable smooth."
Μειονεκτήματα: "Flight was full and most people hast to check in their carrying suitcases. Food was decent, especially the honey yogurt."
Πλεονεκτήματα: "25 minutes flight was awesome! Pilot take off and landing was smooth."
Μειονεκτήματα: "Luggage at baggage claim took longer to receive than the check in and flight combined"
Μειονεκτήματα: "Not a very organized airline from what I can tell. Check-in line took forever and was only staffed by 1 person. Although, this is generally true of most things in Greece (sorry to say) as the companies are simply not as efficient as those in bigger countries."
Πλεονεκτήματα: "It was inexpensive"
Μειονεκτήματα: "Could not get seats selected The seats are really tight"
Πλεονεκτήματα: "It was fine"
Μειονεκτήματα: "Staff is rude. We are the paying customer"
Μειονεκτήματα: "You cannot charge someone 200 euros for a flight then dump a 40$ unnecessary bag check fee on them, it's quite deceptive. I will never be flying Aegean again."
Πλεονεκτήματα: "Did not feel like a budget airline. Great service."
Πλεονεκτήματα: "Everything is perfect"
Πλεονεκτήματα: "loved the airline! would fly with them again."
Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Μειονεκτήματα: "The entertainment"
Πλεονεκτήματα: "The take off and landing was peaceful and on time"
Μειονεκτήματα: "I didn’t like changing boarding gate three times. The crew member was poor overall including the one providing service I must say."
Πλεονεκτήματα: "Amazing crew and service! They are the best!!"
Μειονεκτήματα: "Amazing crew and service! They are the best!!"
Μειονεκτήματα: "Poor customer service, was booked off twice without being informed."
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Crew was excellent"
Μειονεκτήματα: "Uncomfortable tight seating in economy"
Πλεονεκτήματα: "Our flight from Hamburg to Munich arrived late. Lufthansa met about 10 of us at our arrival gate, took us through a side channel Passport Control and then mini-bused us to our gate. We arrived at the gate 15 minutes after scheduled departure but our plane was there. Very considerate."
Μειονεκτήματα: "Late, missed connection"
Μειονεκτήματα: "It was Air Canada. Terrible service. Staff needs education on where to take travelers thru the immigration locations. Wasted time going to different locations and time is an essentence! Too many changes of staff from one location to another when it came with wheelchair assistance. One staff was on her personal phone!!! Had 3 different changes of hands then still did not get us to the right terminal, had to run to make the flight! Is that how you treat a 86 years old traveler?"
Πλεονεκτήματα: "Above expectation"
Πλεονεκτήματα: "Glad that i was able to secure a seat in the emergency exit row (row 70)"
Μειονεκτήματα: "Wow, I am not a heavy woman, I wear a size large but I am not in the least obese, just tall and not skinny. The seat width was ridiculously tight! I have NEVER experienced such discomfort in a Emergency Row seat!"
Πλεονεκτήματα: "I love that I only had to take 2 planes I will buy this way again"
Πλεονεκτήματα: "Business class for great price but I’m tall and not much extra legroom"
Μειονεκτήματα: "You get onecthecshuttle bus first but then it iscafree for all when you disembark. Only 9ne stairway was operational when we arrived so slow boarding. Business Class seats are same ad economy - just the middle seat is vacant. You get a mediocre meal."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Even for such a short flight you still get a small snack and drink."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Probably one of the best economy experiences I have had in a long time. The staff was very friendly and professional. Also one of the first times that i was actually comfortable in an econo seat. Hats off to Lufthansa!"
Μειονεκτήματα: "Did not board flight due to above Billund to Frankfurt flight being delayed and causing me to miss this flight."
Πλεονεκτήματα: "Flight left on time and as I was traveling alone I was upgraded to upper economy, which is a fantastic experience. Very smooth and stable flight. One of the best landing I even experienced. The flight inbound and outbound were on time both ways. Congratulations Lufthansa: I will definitely use this airline again."
Μειονεκτήματα: "Flight attendants were not responding to calls. Didn’t get coke cola, they ran out! Incredible to run out of soft drink. Thank God one of the gentlemen was able to “borrow” from business class . I always fly Lufthansa but after this I may have to re-evaluate. The check in kiosk line in Hamburg was Long!!!!"
Μειονεκτήματα: "flight was 35min late - causing me to rush to make the connecting flight at MUC"
Μειονεκτήματα: "My seat did not recline, the seatback was dirty, the seats were very thin, and I could feel every movement from the person behind me. There was no in-flight entertainment, no USB ports or outlets."
Πλεονεκτήματα: "Everything went off without a hitch. Love how organized Lufthansa is."
Πλεονεκτήματα: "Great Service from the crew!"
Πλεονεκτήματα: "Crew is very nice"
Μειονεκτήματα: "Overcrowded and late flight"
Μειονεκτήματα: "No problems average flight slight delays."
Πλεονεκτήματα: "On time and professional boarding. Comfortable flight and friendly flight attendants."
Μειονεκτήματα: "Nothing to say."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Comfortable seats, good leg room, pleasant staff"
Μειονεκτήματα: "We were late arriving in Prague and then waiting for my luggage only to realise after waiting till the very last luggage THAT my luggage was left in Frankfurt and I didn’t get it til 21.00hrs - totally ruining my plans for my first night in Prague!!!!"
Πλεονεκτήματα: "Lufthansa arranged for pickup with a van upon disembarking from my late flight from Pisa and took me through a special passport and security checkpoint so that I was able to catch my MUC-SFO flight. Flight departed late, but pilot made up all tge lost time in flight. Crew was professional, very polite and efficient."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "waited before takeoff, didn't go to right terminal, waited on tarmac for 40 minutes for steps, bags still no on carousel , lost bags....almost missed connection. overall poor experience."
Πλεονεκτήματα: "Food is worse"
Μειονεκτήματα: "Too crowded"
Πλεονεκτήματα: "The services provided by United were good, although we were delayed due to mechanical issues. However, we were kept informed and made comfortable."
Μειονεκτήματα: "I did not know when I booked through Lufthansa that it was a United flight, so I could not check in online and I was not able to order my gluten-free meal. Also, since it was Lufthansa, I was not able to download the entertainment system onto my portable device because I did not know I needed to."
Μειονεκτήματα: "The cabin got a little hot during the night and made it hard to be comfortable. Also, the seats lean pretty far back so I had little room in front of me when the person sitting in front of me leaned their seat all the way back."
Πλεονεκτήματα: "Nice airport"
Μειονεκτήματα: "Too cramped. Pay for all food and drinks. Cheesy! Sad!!"
Μειονεκτήματα: "Delayed taking off due to airport queue."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Delays in departure from Hamburg. Lack of information, directions or assistance with connection."
Μειονεκτήματα: "Improve the food quality"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "space and the staff"
Πλεονεκτήματα: "Geat customer service by flight attendants."
Πλεονεκτήματα: "Great service, great friendly crew and great food!"
Μειονεκτήματα: "My wifes luggage was lost, no followup at all from Lufthansa (main) or in Seville which was our destination. We had to call to find out any information. Once the bag was found and delivered to Seville, Lufthansa personnel again did not tell us nor would they deliver the bag to our hotel as the driver had already left. We then had to wait another day to have the bag delivered to Granada. Terrible customer service, the bag was missing for four days causing us to spend time shopping for clothes rather than experiencing the city."
Πλεονεκτήματα: "Seat was very comfortable. Crew was excellent"
Μειονεκτήματα: "The warm sandwich with the snack was just OK; rest of food was pretty good"
Πλεονεκτήματα: "Entertainment was good."
Μειονεκτήματα: "The crew was horrible. They walked through the aisles with no regard for passengers seated in the aisles. No food over a 9 hr transatlantic flight. This was not explained in the ticket. This was absolutely absurd. I have never experienced that before"
Μειονεκτήματα: "The flight was delayed 40min So i missed the connection in Leipzig"
Μειονεκτήματα: "The temperature at altitude was far too warm for my comfort."
Πλεονεκτήματα: "Easy boarding"
Μειονεκτήματα: "Leaving on time"
Πλεονεκτήματα: "It was efficient"
Μειονεκτήματα: "More comfortable"
Πλεονεκτήματα: "The crew was very attentive and personable during the flight."
Μειονεκτήματα: "Our departure was delayed 2 hours because an unaccompanied minor was placed on the wrong flight--UA's fault. That began a domino effect of missed connections. When the landed, We were given little information on how to re-book and had to wait in several long lines. All told, 12 hour delay to Milan"
Πλεονεκτήματα: "Smooth experience, no problem."
Μειονεκτήματα: "Boarding took ages. And there were no announcements telling passengers what was causing the delay."
Πλεονεκτήματα: "Seats were comfortable"
Μειονεκτήματα: "Change in gate was not anounce"
Μειονεκτήματα: "Riding a packed bus to the plane was awful."
Πλεονεκτήματα: "I am still in one piece after flying."
Μειονεκτήματα: "The crew (and people before boarding) were kind of rude (e.g. mean tones, not really smiling, etc.)."
Πλεονεκτήματα: "I felt safe on board... the cabin crew members at least got that right. The toilets were clean."
Μειονεκτήματα: "Better entertainment system... better food and more courteous cabin crew members....."
Μειονεκτήματα: "Flight was cancelled, difficult rebooking."
Πλεονεκτήματα: "Άνετες θέσεις,τέλεια εξυπηρέτηση,όλα ήταν πολύ καλά"
Πλεονεκτήματα: "Good view with the high winged propeller plane"
Μειονεκτήματα: "Small overhead storage"
Πλεονεκτήματα: "The flight was 20 mins faster, boarding was OK. The ladies on board were doing a good job"
Μειονεκτήματα: "Unfortunately the seal with extra legroom was comparable with a standard seat from other mid-distance airlines. The food & drink service was only from very limited quality. There was no entertainment on the seat, only with wi-fi oboard on your own handheld."
Πλεονεκτήματα: "The price"
Μειονεκτήματα: "Assistants were rude and the flight was delayed and they didn’t provide a solution to my lost connection."
Πλεονεκτήματα: "Friendly and attentive crew."
Μειονεκτήματα: "There wasn't enough seating at the gate, people (the elderly included) had to sit on the floor or stand for quite some time as boarding started well after the gate closing time printed on the boarding pass."
Πλεονεκτήματα: "The plane was almost empty, I had a whole row for myself (albeit with very limited legroom)"
Μειονεκτήματα: "Can't comment on food as it isn't provided with the basic fare."
Μειονεκτήματα: "The flight was delayed and we could not check in online from home."
Πλεονεκτήματα: "The crew was friendly and helpful!"
Μειονεκτήματα: "Our flight was delayed three hours for no readily apparent reason. The food served on-board was inedible. When it was finally time to land, we briefly touched down before going back up into the air and circling for an additional half hour because another plane was at our gate. The quick up-and-down caused at least two passengers near me to vomit. I’ll try my best to avoid Eurowings in the future."
Μειονεκτήματα: "Timing Food Service Entertainment"
Μειονεκτήματα: "I did not board, because another flight delay caused me to miss this flight."
Πλεονεκτήματα: "Staff at the airport (ticket counter and check-in) were very polite."
Μειονεκτήματα: "The flight ran two hours late. They notified me via an email in German (I don't even speak German, and I made my reservation on the English site, so I would think they would send me notifications in English as well.) I missed my connection in Dusseldorf because of the delay, but was able to rebook for free at the ticket counter and they gave me a €10 voucher for dinner as well."
Πλεονεκτήματα: "Flight was on time!"
Μειονεκτήματα: "The security in Düsseldorf for American citizen was very nusty. They stop everywhere ask allot of non sense questions and check your bags twice! That was a real torture for no reason!"
Πλεονεκτήματα: "I received a little meal. Pleasant manner of staff."
Μειονεκτήματα: "No problem"
Πλεονεκτήματα: "Spacious seating for a budget airline."
Μειονεκτήματα: "Nothing. All good."
Πλεονεκτήματα: "RUINED OUR TRIP"
Μειονεκτήματα: "LUFTHANSA IS TERRIBLE"
Μειονεκτήματα: "Flight was cancelled--no crew!"
Πλεονεκτήματα: "It could have been a good flight but the route taken was awful"
Πλεονεκτήματα: "smooth flight"
Μειονεκτήματα: "boarding took too long"
Μειονεκτήματα: "- the flight was delayed by approx. 30 mins (though this delay was not entirely unwelcome as my previous flight was delayed too so in order to make the connection safely, the delay was ironically useful)"
Μειονεκτήματα: "Buses didn't fit all people after landing."
Πλεονεκτήματα: "Comfortable and enjoyable."
Μειονεκτήματα: "EW lost my suitcase in transit in Duesseldorf. Suitcase arrived in Berlin on next flight but then didn't get delivered until 24+ hours later. Hard to reach both EW and delivery service. Due to the delay and further travel plans the next day, I had to buy new clothes in Berlin to have something to wear."
Πλεονεκτήματα: "Efficient and reasonably comfortable."
Μειονεκτήματα: "The drinks are absurdly overpriced. And I don't mean the alcoholic ones."
Πλεονεκτήματα: "Check in was easy, employee was pleasant."
Πλεονεκτήματα: "Not a good experience"
Μειονεκτήματα: "1st delayed over 2'niurs. Missed connection. Next flight cancelled. Finally departed but also late. It was an all day/night ordeal to get from Berlin to Geneva."
Μειονεκτήματα: "Plane was delayed, nobody even mentioned it was delayed and said they r sorry"
Πλεονεκτήματα: "Flight attendants were very good"
Μειονεκτήματα: "Two hours late. Check in and Gate attendants rude. Unprofessional. No updates on delay"
Πλεονεκτήματα: "Excellent service. Great food and drinks."
Μειονεκτήματα: "Delayed. Our bags didn't make the connection."
Πλεονεκτήματα: "With this being my first flight to and from Europe from the USA I found the airline, overall, very comfortable and run by a friendly staff. The on flight meals and drinks were delicious and the entertainment selection was much larger than I expected. I hope to use this airline company again in the future."
Μειονεκτήματα: "Given the price it was very good value"
Πλεονεκτήματα: "The crew was very nice"
Μειονεκτήματα: "Coffee free for everybody"
Η πτήση μας ήταν σήμερα 6:00πμ εχθες στης 10:30 μ.μ μας ενημέρωσαν πως η πτήση μας θα αναχωρούμε στις 7:30π.μ.Φτασαμε στο αεροδρόμιο στις 6.00πμ και η πτήση είναι αναχώρηση.Η απάντηση τους ήταν απλή χωρίς κανένα ενδιαφέρον πως έπρεπε να είστε εδώ 3 ώρες νωρίτερα.την επόμενη φορά που θα ταξιδέψετε με easy jet να μην ξεχάσετε να στήσετε σκηνή.Απλα τραγική.ετσι χάσαμε και την επόμενη μας πτήση από Αθήνα για Θεσσαλονίκη.
Πλεονεκτήματα: "Everything went smoothly."
Πλεονεκτήματα: "food was better than expected and not too pricy"
Μειονεκτήματα: "no delay!"
Πλεονεκτήματα: "Easy travel"
Μειονεκτήματα: "Boarding personnel could be much more helpful"
Πλεονεκτήματα: "Flight on time"
Μειονεκτήματα: "Airport, Crew, Bag Drop"
Μειονεκτήματα: "Flight was very delayed, there was almost communication. Everyone was literally standing in a hot room for 50 min."
Μειονεκτήματα: "Terrible service! Had to pay 50 pounds to check in bags, but didn’t get checked."
Πλεονεκτήματα: "The crew was nice, and the flight was quick and painless."
Μειονεκτήματα: "The seats didn’t recline so it was a bit uncomfortable"
Πλεονεκτήματα: "Flight departed 2.5 hours late. No compensation vouchers issued at the gate, but snacks and drinks were provided free on board, which was a welcome gesture."
Μειονεκτήματα: "Lack of updates regarding the flight delay was frustrating."
Πλεονεκτήματα: "Seats were comfortable. Crew neither friendly or unfriendly."
Μειονεκτήματα: "Leave on time and give free of charge a glad of water or a juice to the passengers."
Πλεονεκτήματα: "Hard to understand some of the crew announcements due to speaking way too fast"
Πλεονεκτήματα: "the crew was nice"
Μειονεκτήματα: "the chairs are not very comfortable"
Πλεονεκτήματα: "The captain"
Μειονεκτήματα: "Staff. Landing - it felt too steep."
Πλεονεκτήματα: "Amazing timely departure and super fast luggage!"
Μειονεκτήματα: "Boarding process always painful. Not sure why they always take passengers in an uncomfortable standing only zone and still make them wait."
Πλεονεκτήματα: "I was very impressed first time user and will use again"
Πλεονεκτήματα: "Everything right on time, good landing"
Πλεονεκτήματα: "Friendly crew, arrived 40 minutes early."
Μειονεκτήματα: "Seat wouldn’t recline."
Πλεονεκτήματα: "Crew were excellent and the flight was without faults"
Πλεονεκτήματα: "Great crew and captain. Great communication skills and clear instructions"
Μειονεκτήματα: "Plane delayed 3 hours"
Πλεονεκτήματα: "The short flight?"
Μειονεκτήματα: "Seriously now, the line, the attitude, the delays, the lack of information, is not "low cost". I fly some low cost companies but easyJet needs to improve. I was stranded once in London and the company never did a thing to help. Sadly, it's not worth it considering how one gets stranded with no real recourses. Try to get a refund from the company and you know what I'm talking about. Now Norwegian Express, that's another good story."
Πλεονεκτήματα: "Flight attendants were very nice as were the pilots"
Μειονεκτήματα: "There was no gate listed until 15 minutes before boarding time. The staff at the airport was very rude. There is no sort of process or order once boarding time comes around."
Πλεονεκτήματα: "it took an hour to get first bags off ,then 25-35 min more for the rest. 1 of my 2 bags was not on flight in Berlin had to walk outside to a seperate building. . another 1.5 hour waiting to report lost bag. bag is now supposed to be at airport 33 hours later ? maybe i will get it before i leave Berlin?"
Πλεονεκτήματα: "Crew are friendly and helpful."
Μειονεκτήματα: "All beverages and food are for purchase. Not much of services."
Πλεονεκτήματα: "On time and very well organized"
Μειονεκτήματα: "U have to pay for water"
Πλεονεκτήματα: "Friendly staff, offered me to move to improve my convenience. "Hands free" option was very good for us- our suitcases were slightly(!) oversized (can we book this in advance?)"
Μειονεκτήματα: "No water(?) Some entertainment options would be nice..."
Πλεονεκτήματα: "The flight attendants kept us informed at all times"
Μειονεκτήματα: "Flight was delayed, flight attendant made an offensive joke to Greek people"
Πλεονεκτήματα: "Flight on time"
Μειονεκτήματα: "Checkin with speedy boarding very annoying. No clear markings for speedy boarding. Unclear where to stand in line, especially if you come later after speedy boarding started already. In flight the crew started relatively late with bistro service - loads of waiting time. Reserved seat in first row but could store luggage only far back, so the advantage of first row and first out completely disappeared"
Πλεονεκτήματα: "In-Flight staff was pleasant..."
Μειονεκτήματα: "When I go to check in hours early they tell me the flight is full and now I have to pay 117$ to check my bag and my wife’s bag. On top of that the woman sitting in the isle next to us shows up onboard with a bag and the flight crew offers to store her bag for no additional charge... language made it impossible to debate so I bit my tongue."
Μειονεκτήματα: "Hostess who threw me out"
Μειονεκτήματα: "The flight was 3 hours late and we given terrible information, then hey gave us vouchers for food of a paltry €4.50 each!"
Πλεονεκτήματα: "I like the ease of this airline"
Πλεονεκτήματα: "Okay, two+ hour mechanical delays happen... But might you not offer a free coffee and cookie to smooth things?"
Μειονεκτήματα: "See above...,,......................................"
Πλεονεκτήματα: "Maybe it was the time of the year but we waited longer on the plane than the flight itself."
Μειονεκτήματα: "The delay and the fact I didn't have a seat because of overbook!"
Μειονεκτήματα: "You may have to check baggage that goes on US airlines as carry on. We were charge at the gate and it was $60 euros. Not happy about that at all."
Πλεονεκτήματα: "Courtesy and helpful."
Μειονεκτήματα: "Original welcome at check-in."
Πλεονεκτήματα: "Leg space was better than most. Crew was very very nice and professional. The pilots spoke very clearly/"
Μειονεκτήματα: "It was late, no one will pay us back for our bus. Luton airport is horrible at night, nobody knew how to help us get to London and the area is not friendly. It was late again on the way back, no explanations why. After boarding, we were put in a room with no w/c for approx. an hour waiting for the plane, no clear reason why."
Μειονεκτήματα: "Your check in system, does not work well"
Μειονεκτήματα: "The delay and the fact that in Milan they refused to board us even though they still had time"
Πλεονεκτήματα: "Got to my destination"
Μειονεκτήματα: "They are so ridiculous with the carry on and charge me 60 euro for my carry on because they only allow you one bag per person, not even a plastic back , they are so ridiculous!!!"
Πλεονεκτήματα: "Excellent food and service!"
Μειονεκτήματα: "There was no entertainment!"
Μειονεκτήματα: "Stupidly long wait"
Πλεονεκτήματα: "We got to Milan eventually"
Μειονεκτήματα: "We bought four tickets online and when we got to the airport they told us we only had two tickets and the other two passengers were on stand-by. This was completely unacceptable because we needed to be in Milan by 1pm for an international flight leaving st 3:40pm to New York so we could get home. The manager who came to help was worthless and said it wasn't his problem if we missed our flight from Milan to New York. The customer service agent at the desk was so much more helpful and ensured that we received four tickets. Apart from the near panic of not getting our flight it was also delayed 1 hour 15 minutes so we were worried about being late for our flight in Milan"
Πλεονεκτήματα: "Everything went smooth & as planned"
Πλεονεκτήματα: "A flight attendant worked with me to find the boarding pass on my phone, so that I would know my seat."
Μειονεκτήματα: "I could not find my boarding pass on my phone, required because since Easy Jet will not print off and hand a passenger a boarding pass, the one on the phone must be used. One of the flight attendants assisted me to find the boarding pass. I really dislike that an airline refuses to print a boarding pass."
Πλεονεκτήματα: "We weren't sure if our bags would fit and the agent checked them for free!"
Μειονεκτήματα: "The employees were nice. It was an easy and reasonably quick boarding"
Πλεονεκτήματα: "Boarding was quick"
Μειονεκτήματα: "Couldn't lay back my chair"
Πλεονεκτήματα: "In flight magazine. Comfy seats"