Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "The punctuality and the entertainment"
Μειονεκτήματα: "Perhaps a more organized boarding process"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Better food, some entertainment, better bathrooms"
Πλεονεκτήματα: "Clean, quiet and the staff was attentive."
Μειονεκτήματα: "The meal was average"
Μειονεκτήματα: "Lufthansa disappointed. Seats were incredibly narrow and in both the airports and in the planes, the ability to charge your phone was poor."
Μειονεκτήματα: "I like they give you a hot towels before meal to wipe your hands. Very friendly crew service was great❤️❤️"
Πλεονεκτήματα: "Flight was in time with no delays. Arrived in Germany early!"
Μειονεκτήματα: "The size of the seats is horrible. Can barely move. When the gentleman in front of me declined, his seat actually hit me in the face."
Μειονεκτήματα: "No drinks on board"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The food was good"
Μειονεκτήματα: "I paid for extra space and it looked like the seats I got were the same as all the others"
Πλεονεκτήματα: "The crew was amazing, courteous and very prompt. The airplane was very clean and comfortable. Very comfortable flight."
Μειονεκτήματα: "A seat in first class would have been even better"
Πλεονεκτήματα: "Not much compare to other airlines"
Μειονεκτήματα: "Food!"
Πλεονεκτήματα: "Everything"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "The flight attendants were professional, courteous, attentive, and the only parts of this experience that made this flight bearable."
Μειονεκτήματα: "My partner and I orginially selected a window and middle seat. When we boarded the plane we were switched to the two middle seats of a 4 seat row. Honouring our original requests would have made a world of difference. If Lufthansa cannot do this much then I do not want to fly with them."
Πλεονεκτήματα: "Service"
Μειονεκτήματα: "A little bit turbulence"
Πλεονεκτήματα: "Good service overall. Great crew."
Μειονεκτήματα: "Nothing in particular."
Πλεονεκτήματα: "Seating, Entertainment, Food"
Πλεονεκτήματα: "I liked the part of entertainment, bunch of free movies we could watch"
Μειονεκτήματα: "the Meals. It could have been perfect when there was other options than vegetarian."
Πλεονεκτήματα: "It was run by UA, better seats then Austrian or Lufthansa in Economy. On time. Very efficient."
Μειονεκτήματα: "Could not choose seats online,"
Πλεονεκτήματα: "The snack/ breakfast was not very good"
Μειονεκτήματα: "Long flight"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Using United with two flights a day out of Charlotte. A mistake. This is not the first time we had problems with United out of Charlotte. We missed our other flights and sate still in Washington and will lose a day of our vacation. United wouldn’t give us a voucher since it was supposedly weather related so I had to spend additional $100 for a room in DC."
Μειονεκτήματα: "Do not use United out of Charlotte they have the worst customer service. With two flights a day you have no options. The other thing is there flight to Washington is so late you can’t switch airlines."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Everything worked very well."
Πλεονεκτήματα: "Flight crew was friendly and attentive. Airplane had good amenities. On time and smooth takeoff and landing."
Μειονεκτήματα: "Nothing."
Πλεονεκτήματα: "Food was good. Flight attendants were good."
Μειονεκτήματα: "Luggage didn’t make it to my final destination . The fact my luggage was lost might have made my reviews of other areas more harsh than actuality"
Πλεονεκτήματα: "This was my first trip to Europe and I flew Lufthansa. They really have it together on this airline. From the two meals served to the alcohol option I didn't choose, to the entertainment options on the screens to the attendants onboard. I can't find one fault with this process. I saved hundreds of dollars through this site! I'm currently only to my original destination and will update when I've returned to American soil."
Μειονεκτήματα: "I wish I had a foot rest like those in first class, but then I understand why I don't."
Πλεονεκτήματα: "We had seats in last row 46 during flight to Munich .,it wasn’t enough legroom for me ,mom was ok . Because we were the last people who received dinner we didn’t get any choices , food was just poor for both for us but another passengers were satsifeted Crew was fantastic the best ever ,very pleasant, informative , happy to serve us . I love flighting Lufthansa , they have wonderful people working there ."
Μειονεκτήματα: "Food was poor , but drinks were great."
Πλεονεκτήματα: "The Lufthansa flight from Charlotte to Munich and then toMumbai was excellent. Punctual, Food and the Service was good.the"
Μειονεκτήματα: "The Air India did not transferred my luggage when I reached there midnight. The Air India Ticket counter opened at 2:30 AM only then they booked my luggage to Bangalore. The luggage was handled very poorly and they broke my Golf Carrier which I bought for $350 in September of 2016. The Airlines wanted to settle for $15 compensation."
Πλεονεκτήματα: "Service was exceptional and prompt"
Πλεονεκτήματα: "All worked as expected"
Μειονεκτήματα: "No remarks to make"
Πλεονεκτήματα: "Quick flight, but still provided a sandwhich which was really nice since I didn’t have time on my layover to grab food!"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Μειονεκτήματα: "Late one hour. Apparently equipment failure"
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "Flight was delayed and LH had booked too tight a connection (55 minutes) so we missed our flight and had to stay overnight. I was unable to check in on line due to bad wifi and was assigned the last row of seats that don't recline."
Πλεονεκτήματα: "The meal was very delicious and had a good selections of different movies. The crew was attentive and helpful."
Πλεονεκτήματα: "Everything was great, the entertainment, comfortable and the staff was really kind"
Μειονεκτήματα: "Food wasn't the greatest, but I understand that it's difficult on airplanes so can't complain too much"
Πλεονεκτήματα: "There was plenty of room (even in economy), good food, and a friendly staff. I enjoyed having my own TV screen where I could watch movies and listen to music. I've traveled to Europe several times and Lufthansa is the best airline!"
Πλεονεκτήματα: "The crew was great and loved the pre boarding with my children."
Μειονεκτήματα: "That had to be the most uncomfortable flight to France I have been in. There was no leg room at all."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Everything on time"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Usb"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Again the friendly crew."
Μειονεκτήματα: "The snack at dinner. A simple sandwich would be better instead of the heated pizza and large sandwich they did give."
Πλεονεκτήματα: "Food/drink choices and portions were very generous on our long haul flight . Efficient boarding. Lots of entertainment options as well."
Πλεονεκτήματα: "Crew was great and the plane was clean. Food and drinks were good."
Μειονεκτήματα: "Nothing."
Πλεονεκτήματα: "premium economy was nice"
Πλεονεκτήματα: "Everything was nice."
Μειονεκτήματα: "Nothing to complain about."
Μειονεκτήματα: "A better breakfast..."
Πλεονεκτήματα: "nothing"
Μειονεκτήματα: "the flight was delayed, boarding was the slowest ever and we received something to drink after 1,5h of flight"
Πλεονεκτήματα: "The connection was way too tight."
Μειονεκτήματα: "Hel-LAX flight was ok. LAX and connecting flight were bad, slow and delayed frequently."
Μειονεκτήματα: "Could be better, say, like with Singapore Airlines.."
Πλεονεκτήματα: "Crew is amazing"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Crew great."
Μειονεκτήματα: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Πλεονεκτήματα: "I have flown to hk with Cathay and American exclusively. I wanted to try Finnair because the price was very good for business. I now know why. The food is mediocre. The staff aren’t friendly or attentive. At $2700 it’s cheap compared to CX and AA but I know why now."
Μειονεκτήματα: "Service, staff and food."
Πλεονεκτήματα: "The crew was great!"
Πλεονεκτήματα: "everything"
Μειονεκτήματα: "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."
Μειονεκτήματα: "I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience."
Πλεονεκτήματα: "The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!"
Μειονεκτήματα: "There was no soap in the toilet..."
Πλεονεκτήματα: "Overall it was a great experience with Finnair, the plane was clean and spacious. The crew was very nice and helpful. The food and drinks were great as well"
Πλεονεκτήματα: "Friendly crew. Food was nice."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Staff was very friendly, food was ok"
Μειονεκτήματα: "Flight was delayed multiple times"
Μειονεκτήματα: "Finnair used to be a good airline but it has deteriorated significantly. The flights are expensive but uncomfortable. The airline uses every opportunity to save money and charges through the nose for everything. The morale of the crew is low."
Μειονεκτήματα: "Plane was late taking off and almost missed my next connection. Due to landing late my luggage did not make it on make it on my flight. However the airline delivered to my place the following morning. It was not an inconvenience to me as the baggage was delivered in a timely fashion. Thank you Finnair!"
Μειονεκτήματα: "They have no charging points for the phone"
Πλεονεκτήματα: "The crew was very helpful and kind. The plane extremely comfortable"
Μειονεκτήματα: "The seats were chargeable. I paid a higher price for extra leg room. However these seats were the same as other ones that were much cheaper. Why charging so much extra?! False advertising?! This is unbelievable."
Πλεονεκτήματα: "Crew were great / free wine !"
Μειονεκτήματα: "Crowded and chaotic boarding"
Πλεονεκτήματα: "The airport it's very nice and clean.."
Μειονεκτήματα: "On a 4 hour flight, food had to be purchased on board or (as I later learned) purchased and ordered in advance and this option was not offered to me in check in process."
Πλεονεκτήματα: "Great crew and discovered blueberry juice."
Πλεονεκτήματα: "Professional staff. Easy boarding."
Μειονεκτήματα: "entertainment seemed more oriented towards Asian passengers"
Μειονεκτήματα: "The entertainment kept shutting off, and the crew had to reset it about 5 times. They were very apologetic, and kept trying until finally getting it fixed."
Πλεονεκτήματα: "The food was surprisingly pretty good"
Μειονεκτήματα: "It was an old plane (A330-300). The seats are not very comfy, not much leg-room, and not very stable (i.e., when others are getting up in front or behind you)"
Πλεονεκτήματα: "No frills but efficient"
Μειονεκτήματα: "Food choice limited"
Πλεονεκτήματα: "Great service and great food."
Μειονεκτήματα: "The long hours"
Πλεονεκτήματα: "Crew was proffessional"
Μειονεκτήματα: "The crew did not use air freshener and some passenger smell really bad."
Πλεονεκτήματα: "Good flight--and a PERFECT super-smooth landing."
Μειονεκτήματα: "announcement in English hard to understand"
Μειονεκτήματα: "A very very small plane. Cold staff"
Πλεονεκτήματα: "Good food, two hot meals."
Μειονεκτήματα: "Unfortunately the flight was done by HiFly , not Finnair. Boarding took almost two hours, the whole flight crew behaved is if they were doing everybody a favor by being there. Entertainment options included like 6 movies and 2 tv shows, only 2 movies were more or less new, not much for a 10.30 hour flight. We really enjoyed our experience on the outbound flight with Finnair and were looking forward to this flight also, but Finnair didn't service this flight."
Πλεονεκτήματα: "On time , excellent service"
Πλεονεκτήματα: "I was surprised with an amount of drinks and food provided.Everything was delicious, and we were very hungry so imagine our happy faces. The crew was professional in all ways.Flight was smooth and comfortable-applause for the pilots!"
Πλεονεκτήματα: "Friendly and competent crew, on-time performance, clean and pleasantly appointed cabin, non-stop service always beats transfers!"
Μειονεκτήματα: "Cramped seating (A330) for such a long (8.5 hrs) flight. U.S. catered food was mediocre at best."
Πλεονεκτήματα: "Very nice crew, Economy Premium seats had enough legroom, not a bad choice of movies on the flight"
Μειονεκτήματα: "Worst food I ever had on a plane (frequent traveler), I would be afraid to feed it to my dog, let alone eat it myself. Barely ate anything, spent most of my flight very hungry. Refused to eat breakfast at all, it was that bad! Please do something about it, it is outrageous to give people garbage like that."
Μειονεκτήματα: "This was booked as British Airways, but ended up American Airways. The food was cold and had to be reheated, the plane was worn, overall this was one of the worst flights to Europe ever. I did not book American, just got duped into it, but now I will make sure I will never fly American again."
Πλεονεκτήματα: "American Airlines gets a thumbs up for this flight! Great seating, food decent, on time. We waited for some folks to join from a connecting flight which was good business."
Μειονεκτήματα: "It was n't their fault but My wife's passport expired in 91 days from beginning travel so they wouldn't let us on the plane to Italy."
Πλεονεκτήματα: "Pleasant staff and crew."
Μειονεκτήματα: "Tv screens are old and function very poorly."
Πλεονεκτήματα: "great flight. Left on time. Nice crew. Ditto for food and movies"
Μειονεκτήματα: "Sears always close together"
Πλεονεκτήματα: "Staff as always is polite"
Μειονεκτήματα: "The man sitting next to me required two seats. The arm rested had to be lifted to my seat to accommodate him. I complained but the flight was full and my seat could not be changed. I was told that British Air policy was not to require extraordinary over weight people to buy two seats. No, instead the person next to that overweight person has to suffer. A very stupid and unfair policy. As a result I will never book Finnair or British Air again if I can avoid it."
Μειονεκτήματα: "Entertainment services weren't functional for the first 2 hours of the flight"
Μειονεκτήματα: "Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane."
Πλεονεκτήματα: "Everything good except getting bag after flight."
Μειονεκτήματα: "Took over an hour at baggage claim."
Πλεονεκτήματα: "The plane left an hour late .... but ... in the middle of a snow storm which in normal situations would have lead to the cancellation of the flight. So ... something which normally would be a major negative view is now actually a positive comment."
Πλεονεκτήματα: "Everything was fantastic! I was upgraded to first class for the first time in my life so that was an added bonus. The crew were great, extremely friendly and attentive. Overall good experience."
Μειονεκτήματα: "The seats"
Πλεονεκτήματα: "Friendly crew, comfortable seats, good boarding process!"
Μειονεκτήματα: "Food, all flights—ugh!! Basically bad school lunches."
Μειονεκτήματα: "Seats are too close together, very uncomfortable for long international flight"
Μειονεκτήματα: "More leg room"
Πλεονεκτήματα: "The food, the crew, the entertainment."
Μειονεκτήματα: "It was an excellent flight!"
Μειονεκτήματα: "Toilets were extremely dirty. Impossible to use"
Πλεονεκτήματα: "Seats we re super comfortable, better than BA or Swiss for example. Food and drink excellent, gain better than Swiss or Ba, not to say US carriers who are on a league of their own (worse). Flight arrived early."
Μειονεκτήματα: "A bit more space for placing magazines etc would be welcome"
Πλεονεκτήματα: "All ok"
Μειονεκτήματα: "Free WiFi never worked !!"
Μειονεκτήματα: "Επιβίβαση"
Μειονεκτήματα: "All processed food. GMO’s. No organic options."
Πλεονεκτήματα: "Great food on this long haul flight. Business class lounge was nice. On time flight."
Μειονεκτήματα: "Very slow & chaotic boarding process."
Πλεονεκτήματα: "Not much it’s a very regular flight"
Μειονεκτήματα: "Delayed almost 1 hour. No entertainment on board and nothing offered except for purchase"
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Delayed flight from Milan to Barcelona caused us to miss the connecting flight and we were stuck in Spain for the night. Will not get back to US for another 2 days."
Μειονεκτήματα: "No free food or drink was offered."
Πλεονεκτήματα: "The business class seat was extremely comfortable."
Μειονεκτήματα: "The touch-screen was very difficult to navigate. It didn't respond very well when touched."
Μειονεκτήματα: "Not enough place on board. Very poor company"
Πλεονεκτήματα: "Landed in foggy night. Crew fantastic. On time. Cabin clean"
Μειονεκτήματα: "movie selection very poor"
Μειονεκτήματα: "old plane not comfortable"
Πλεονεκτήματα: "Comfortable flight good crew and entertainment"
Μειονεκτήματα: "In Chicago, again my carryon things and person were extensively searched, to the point that the explosives expert was called to examine my shoes and cell phone!! If anyone would have been trying to get away with something, they were certainly able to with the time and energy wasted on me as I was only anxious to get home to see my grandchildren!!"
Μειονεκτήματα: "Your bag people are thieves."
Μειονεκτήματα: "Missed my flight while waiting on a wheelchair. The lady was rude and yelling at customers because she didn't have what she needed to do her job."
Πλεονεκτήματα: "Flight amenities were great! When I discovered my passport was missing at my connection in London, John, the rep made calls to track it down where I left it in the tub at the security check point! He then walked with me to get it and then to re-book my flight since I had missed my scheduled flight......and there was no charge for the new flight! Unheard of in this day and age."
Μειονεκτήματα: "Nothing."
Πλεονεκτήματα: "Great crew, good dinner but below Average breakfast"
Μειονεκτήματα: "My flight was cancelled due to weather. BA could not rebook me to get me to Seville in time for my meetings."
Πλεονεκτήματα: "Quick boarding."
Μειονεκτήματα: "No movies or videos. Children crying and screaming."
Πλεονεκτήματα: "The very friendly and competent attendant. He deserves 5 stars, working alone in cramped conditions."
Μειονεκτήματα: "Narrowness of aisle and seats. Minimal legroom and an average person had to bend to get in and out of seats."
Μειονεκτήματα: "They did not even serve water for a 4-hour flight. We did not know that this was a flight that you had to pay for everything."
Πλεονεκτήματα: "We were given opportunity to upgrade to business. Totally worth it"
Μειονεκτήματα: "Food was just ok"
Πλεονεκτήματα: "Reasonable leg room for a a 6 foot tall passenger"
Μειονεκτήματα: "Old planes, pilot didn't communicate at times when he would mess around with engine speed and then increase altitude suddenly. Some passengers were truly scared."
Πλεονεκτήματα: "Fast and clean. Smooth ride."
Μειονεκτήματα: "Food was just ok"
Πλεονεκτήματα: "The food and the service"
Μειονεκτήματα: "The length of the trip"
Πλεονεκτήματα: "So refreshing an experience after AA: Iberia's Airbus was clean, their staff efficient, and professional, and electronic updates were provided at every connection! WOW!"
Πλεονεκτήματα: "Fine for what you paid for"
Πλεονεκτήματα: "The crew was AMAZING"
Πλεονεκτήματα: "On-time with excellent service. Clean."
Μειονεκτήματα: "TV/movie screen was not working."
Μειονεκτήματα: "No beverage service. Flight was delayed two hours."
Πλεονεκτήματα: "I liked their service and warm nature of the staff."
Μειονεκτήματα: "The flight was delayed one hour and 23 minutes so that affected my connection from LA to SFO. My bag couldn't reach back to SFO and I had to run to catch my flight in LA after a 12 hour flight."
Πλεονεκτήματα: "Customer service, food, comfort."
Μειονεκτήματα: "Not a lot of movies to watch."
Πλεονεκτήματα: "Lots of space"
Μειονεκτήματα: "Left late, lack of coordination"
Πλεονεκτήματα: "Great selection of movies and the food wasn't too bad."
Μειονεκτήματα: "The guy in the same row as me took off his shoes and used the remaining seats between us as a bed. I thought it was rude and disgusting and showed a lack of spacial awareness. Blankets were not very soft. Also, one of the flight attendants was really struggling to push any of the trolleys, running into the arm rests of the seat."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Kept us waiting for five hours"
Μειονεκτήματα: "Flight left 5 hours late"
Πλεονεκτήματα: "Enternainment selections were ok."
Μειονεκτήματα: "Flight attendants were not helpful, indeed they were dismissive. I asked one for ice and she told me they had no ice. Bullocks."
Πλεονεκτήματα: "Best transatlantic flight for a long time. More legroom quiet and delays were communicated well"
Μειονεκτήματα: "Would have liked another couple rounds of water"
Πλεονεκτήματα: "Promptness. Easy boarding. Comfortable seating."
Μειονεκτήματα: "No complaints."