Μειονεκτήματα: "Sorry the attitude to help people after a cancelled flight is sucks,"
Πλεονεκτήματα: "Easy and quick boarding."
Μειονεκτήματα: "Seat space was tight"
Πλεονεκτήματα: "Impressed with food and crew!!"
Μειονεκτήματα: "Very tight seating in the double decker near the rear particularly for a six hour flight. Food and drink were very good and check -in clerk got us on an earlier flight. Only complaint really was the lack of any leg room."
Πλεονεκτήματα: "Crew were wonderful."
Μειονεκτήματα: "It would be good if ba could stop losing my luggage."
Πλεονεκτήματα: "Wonderful crew!"
Μειονεκτήματα: "It is impossible to get comfortable in those seats."
Πλεονεκτήματα: "Good food."
Μειονεκτήματα: "They are very slow in checking people in"
Πλεονεκτήματα: "Crew and flight were fine"
Μειονεκτήματα: "Due to the way Kayak / kiwi.com booked my flights, even though both legs were on the same airline they were booked as two separate flights causing me to wait in line for two hours to get my bag and check back in in Heathrow airport."
Πλεονεκτήματα: "Direct boarding from business class lounge!"
Πλεονεκτήματα: "Crew was very accommodating, seats were comfortable"
Μειονεκτήματα: "everything was good"
Πλεονεκτήματα: "Boarding process was very orderly. The 2-4-2 seating arrangement is quite nice for economy as it is a bit more spacious & comfortable. Sat in window seat with a huge compartment storage next to me by window - great for easy access to electronics, etc.. Great movie selection. Short and efficient flight and my fears about basic economy ticket were dissipated as I was able to check a bag and get better seat assignment at airport."
Μειονεκτήματα: "Slow service, not served dinner until almost 10pm. Lights were never turned down so difficult to sleep altho I had eye mask and noise cancelling headphones. Seats are not super comfortable but if you bring neck pillow and blanket it’s better."
Πλεονεκτήματα: "Spacious not over crowded smooth flight British Airways was great! Very attentive flight attendants."
Μειονεκτήματα: "Chicago O'Hare was a mess as far as making connections. There was no signage and the airport attendants did not offer any assistance."
Μειονεκτήματα: "Paid for business class felt like economy class. No entertainment. Unbelievable! I am NOT looking forward to the return flight home, and will never fly British Aiirlines again."
Πλεονεκτήματα: "Wonderful service ....i like everything"
Μειονεκτήματα: "Everything was okay"
Πλεονεκτήματα: "Missed my connection. Been at airport 6 hrs to get to Milan"
Μειονεκτήματα: "Boston crew not checking me in and missing my connection"
Πλεονεκτήματα: "Crew was great, food was excellent."
Πλεονεκτήματα: "Did not even fly"
Μειονεκτήματα: "Our flight was cancelled due to weather. This happens. But it was the worst customer service experience I have ever had. I spoke with four people at British Airways and five people at the booking agent. Nobody wwpuld verify anything. British Air even said at one point “you are not a customer because you booked through an agent”. That gentleman would not even transfer me to a supervisor for help. He told me “they didn’t exist”. I will never attempt to fly them again."
Πλεονεκτήματα: "Checking in efficient, lounge comfortable"
Μειονεκτήματα: "Average service. Crew not very interested."
Πλεονεκτήματα: "The flight attendants were very friendly and helpful - much better than my experiences recently on SwissAir and TAP. That made the difference between an acceptable flight experience and a good one. Food and entertainment options were fine - nothing to write home about."
Μειονεκτήματα: "My food tray was broken - okay to eat on but hopefully fixed soon."
Πλεονεκτήματα: "My favorite was the food. I ordered vegetarian dairy free. It was fantastic. The crew was pleasant to everyone."
Πλεονεκτήματα: "BA crew was much better this flight"
Μειονεκτήματα: "Crew attitudes"
Μειονεκτήματα: "overhead storage was inadequate. People were allowed to carry on bags to large to fit the overhead bins correctly."
Μειονεκτήματα: "Announcement was made that flight was delayed for at least two hours and that delay might be longer or might be cancelled. Desk staff specifically said they would not help rebook until the 2 hour delay had passed. I bought a ticket on Delta amd actually flew to London."
Πλεονεκτήματα: "The food on the flight was good and the wheelchair assistance was good too."
Πλεονεκτήματα: "The staff was very friendly, responsive, and helpful. They made sure we had timely service for all aspects of the trip. Business class was comfortable."
Μειονεκτήματα: "Food had a bit too much sodium. Not a wide enough movie selection in the entertainment."
Πλεονεκτήματα: "Flight attendants are very helpful. Food options are better than American Airlines."
Μειονεκτήματα: "The seats are narrow, could be wider (please see Cathay Pacific layout - they are the best in the One World Alliance). The amount of storage space at the seat level was limited. Limited lighting available when one wants lights for personal use. Lastly, the person sitting in the window seat has to "step over" the aisle person (is he/she is sleeping) - not a good design."
Πλεονεκτήματα: "Crew members were all very nice.the flight was on time."
Μειονεκτήματα: "The breakfast served before landing was no good,"
Μειονεκτήματα: "I needed water to take my medication and they only offered water for purchase. No other complimentary beverages were offered for the 2 hour 10 minute flight. I then tried to purchase water and the machine rejected 3 times. My card worked perfectly on all flights and during my entire trip in Portugal. After assuring me if was probably their machine not my card, I was still not offered water."
Πλεονεκτήματα: "Fantastic. Plenty of room. Will fly again soon and often."
Πλεονεκτήματα: "The food and staff were great."
Πλεονεκτήματα: "On time. Decent legroom. Average movies -- a bit bland."
Μειονεκτήματα: "Daytime flight, Boston to London. Fair breakfast. But instead of a decent snack and wine before landing 7pm, they gave chips and cookies and no wine."
Μειονεκτήματα: "Waited forever for the wheelchair come if they came on time I would of made it to my flight because they took over an hour I missed my connection flight to JFK"
Πλεονεκτήματα: "Staff and leg room"
Μειονεκτήματα: "the last part from london to milan was not great they did not offer coffee or water and the crew was very unfriendy"
Πλεονεκτήματα: "Otherwise great flight"
Μειονεκτήματα: "Cabin crew seemed uninterested in passengers. Hot food was honestly disgusting and there were no snacks other than a sugary chocolate bar"
Πλεονεκτήματα: "Great crew, pleasant flight"
Μειονεκτήματα: "The flight was cancelled due to hurricane Harvey."
Πλεονεκτήματα: "Great flight, nice and short. Great crew, very helpful"
Μειονεκτήματα: "No entertainment on the flight and the seats were much smaller that I expected."
Πλεονεκτήματα: "Everything! Best airline ever."
Πλεονεκτήματα: "Timely boarding and arrival. Friendly service."
Μειονεκτήματα: "The entertainment was not really good - very few movie options. Food was so-so, not really anything as good as it can be."
Μειονεκτήματα: "It has been a week and British airways still hasn't delivered my suitcase."
Πλεονεκτήματα: "flight was on time"
Μειονεκτήματα: "no beverages or snacks offered or movies"
Μειονεκτήματα: "My sound in the movie didn't work as the headphone jack wouldn't work. It made the movie unwatchable."
Πλεονεκτήματα: "The flight attendants on this flight where the best I've ever had!"
Πλεονεκτήματα: "I was not made to board the plane because I didn't have a transit visa to London causing me to be stranded in Boston.i called the customer service a month before my departure but he was not able to tell me to get a transit visa to London before my departure"
Μειονεκτήματα: "British airways were not helpful....webjet costumer service did not also provide me with enough information before booking me on the flight...I therefore need a refund of my money ASAP"
Μειονεκτήματα: "I was not let onto the flight as my passport was expiring in less than 3 months and the EU has restrictions against this. My disappointment stems from the fact that I was not given any warning that this was a concern before I arrived at the airport. So, I was unable to use the ticket and have been subsequently told that I cannot be refunded for any part of the ticket. As a consequence, I will not be using Finnair again at any point in the future."
Μειονεκτήματα: "I was unable to check-in online or select seats, and was thus relegated to a middle seat. Never happens when I book directly at ba.com - so clearly, they penalize people who book through an airfare wholesale site. In addition, they typically offer an upgrade promotion ($$) online or at time of check-in, but when I asked they said they weren't offering any - despite a colleague who booked directly on ba.com being offered one. Won't ever make that mistake again - not worth it."