Πλεονεκτήματα: "Finnair is the best!"
Μειονεκτήματα: "Could be better, say, like with Singapore Airlines.."
Μειονεκτήματα: "Boarding process could have been smoother"
Πλεονεκτήματα: "Crew was great and welcoming"
Μειονεκτήματα: "Some features on screen did not work, also seat handle wasnt possible to lower"
Μειονεκτήματα: "Things were very scratched"
Πλεονεκτήματα: "The crew was helpful and polite, food was good"
Μειονεκτήματα: "Would have preferred to watch one comedy movie. The crazy rich Asians was on a lighter side of a movie but I had seen that one already."
Πλεονεκτήματα: "Leg room, friendly crew, good choices for entertainment, nice blankets!"
Μειονεκτήματα: "The flight was delayed for an hour, but the transfer in Helsinki was easy, I made it to the connect flight just in time for boarding"
Πλεονεκτήματα: "Lots of movie choices."
Μειονεκτήματα: "Boarding was in a very tight space and I couldn't hear the gate agent on the intercom well."
Πλεονεκτήματα: "Friendly crew. Food was nice."
Πλεονεκτήματα: "I really enjoyed the whole flight - Finnair is definitely one of the best airlines."
Μειονεκτήματα: "I wish there was a bigger choice of classical music in the entertainment program."
Μειονεκτήματα: "No food only blueberry juice and water"
Πλεονεκτήματα: "No food or entertainment"
Πλεονεκτήματα: "The airport it's very nice and clean.."
Πλεονεκτήματα: "Everyone was polite and helpful and did everything to make flight comfortable"
Μειονεκτήματα: "Plane tiny and not very comfortable, but the flight time is pretty short so it is not bad overall"
Πλεονεκτήματα: "Great gate and in-cabin crew. LOVED this flight."
Μειονεκτήματα: "Nothing to report"
Πλεονεκτήματα: "No frills but efficient"
Μειονεκτήματα: "Food choice limited"
Μειονεκτήματα: "not enough foam in padding, cheap seat bottoms"
Πλεονεκτήματα: "In JFK the Finnair staff helped us expedite our connection process (the flight from Helsinki was delayed and we hardly had time to make the connection)."
Μειονεκτήματα: "The flight was delayed by almost 4 hours. It was a miracle we made our connection in JFK."
Πλεονεκτήματα: "Finnair is great. I travel with a cello and they were terrific! 1. They understand and respect musicians and the anxiety involved in traveling with a large, fragile musical instrument. 2. The staff was very responsive and helpful in answering my questions and concerns. 3. Finnair employees are a totally professional group of people and friendly, too. all the flights were smooth. I've flown a lot and for me Finnsir is always the best choice to Moscow."
Μειονεκτήματα: "The experience going was great. Coming home, the plan was old, but it didn't bother me."
Πλεονεκτήματα: "The flight overall was okey. Pleasant crew."
Πλεονεκτήματα: "Everything, but especially the calming atmosphere with beautiful Spanish music playing while we were airing to take off."
Μειονεκτήματα: "Could not watch any video on screen. Crew tried to reboot my and my partner's screens but they did not work for the 9-hour flight."
Πλεονεκτήματα: "Well this was a first for me. The flight was overbooked and some one wanted to go to New York. Finn Air asked me if I would give up my seat they would get me on the next Finn Air flight to Chicago. I did and they even up graded me to business class on the next flight. It was the best flight experience of my life. Great food, hosts, and service. It was very comfortable the entire way."
Πλεονεκτήματα: "This was a very short flight and I don't recall if there was any food service or entertainment."
Πλεονεκτήματα: "Good food, two hot meals."
Μειονεκτήματα: "Unfortunately the flight was done by HiFly , not Finnair. Boarding took almost two hours, the whole flight crew behaved is if they were doing everybody a favor by being there. Entertainment options included like 6 movies and 2 tv shows, only 2 movies were more or less new, not much for a 10.30 hour flight. We really enjoyed our experience on the outbound flight with Finnair and were looking forward to this flight also, but Finnair didn't service this flight."
Πλεονεκτήματα: "Staff was friendly and accomodating. The food service for the long international flight was better than I expected."
Μειονεκτήματα: "Movie entertainment options were not consistent from plane to plane. On the arriving flight, the plane had an impressive offering of movies and tv shows for passenger viewing during flight, however, on the return flight, there was much less available."
Πλεονεκτήματα: "Perhaps that we eventually got there and that the plane did not crash"
Πλεονεκτήματα: "Great crew, very helpful and kind. Helped me stow my banjo in a closet instead of under the plane wich really was great because of its value to me...great food and entertainment options made the trip fly by...hah....kinda freaked out by the whole black glove thing but maybe it's sexy, not sure."
Μειονεκτήματα: "The weird on board shopping thing."
Μειονεκτήματα: "Plane too old for such a long flight"
Πλεονεκτήματα: "It was comfortable and not too crowded"
Πλεονεκτήματα: "Friendly and competent crew, on-time performance, clean and pleasantly appointed cabin, non-stop service always beats transfers!"
Μειονεκτήματα: "Cramped seating (A330) for such a long (8.5 hrs) flight. U.S. catered food was mediocre at best."
Πλεονεκτήματα: "Very nice crew, Economy Premium seats had enough legroom, not a bad choice of movies on the flight"
Μειονεκτήματα: "Worst food I ever had on a plane (frequent traveler), I would be afraid to feed it to my dog, let alone eat it myself. Barely ate anything, spent most of my flight very hungry. Refused to eat breakfast at all, it was that bad! Please do something about it, it is outrageous to give people garbage like that."
Μειονεκτήματα: "I never get that flight."
Μειονεκτήματα: "This was booked as British Airways, but ended up American Airways. The food was cold and had to be reheated, the plane was worn, overall this was one of the worst flights to Europe ever. I did not book American, just got duped into it, but now I will make sure I will never fly American again."
Πλεονεκτήματα: "Everything about this flight was enjoyable. The Finnair crew took all of the potential pain out of an intercontinental flight. We will definitely be flying with them again."
Πλεονεκτήματα: "great flight. Left on time. Nice crew. Ditto for food and movies"
Μειονεκτήματα: "Sears always close together"
Πλεονεκτήματα: "We ended up being on a BA flight which was fine. Ok service, check in from London much better than USA. In flight entertainment good."
Μειονεκτήματα: "Nonchalant crew on the way back, I asked if they had any snacks half way into the flight as I didn't eat dinner, I went to the galley and the head of customer service heard my request, looked at me and just carried on reading his paper leaving a flight attendant to offer me a small bag of pretzels , which she had to search for. Very poor"
Πλεονεκτήματα: "The crew was incredibly helpful and accommodating when we discovered that I was not registered for a vegetarian meal. Bebe crew make sure that was taken care of and we're very very friendly in the process"
Πλεονεκτήματα: "Crew fantastic. Food, wine, comfort of aircraft, on time, EVERYTHING!"
Πλεονεκτήματα: "It was cancelled"
Μειονεκτήματα: "It was cancelled"
Μειονεκτήματα: "Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane."
Πλεονεκτήματα: "The fact that this is the only daytime flight from Boston to Europe."
Μειονεκτήματα: "Food was very ordinary, and drink choices may have been theoretically available but the crew did not offer the choices."
Πλεονεκτήματα: "Very relaxing, enjoyable flight. Entertainment was great with many different options to choose from (music, tv, movie, games). The plane was not full and I had the entire row to myself, making the flight that much more comfortable. Awesome crew that was attentive and friendly. Probably one of the best flights I've ever been on. Thanks!"
Μειονεκτήματα: "The flight attendants blocked off the last three rows of seats and laid down and went to sleep!"
Πλεονεκτήματα: "courteous and helpful crew, easy calm and efficient boarding process, with a announcer who spoke CLEARLY, slowly and loud enough to hear, more comfortable plane than the AA plane I took to get to Paris."
Μειονεκτήματα: "In flight entertainment really inferior to other airlines, food mediocre, but adequate. But good service is paramount and your crew was good despite many challenging customers."
Πλεονεκτήματα: "The staff was very kind."
Μειονεκτήματα: "If I'm paying for a trans-atlantic flight (at a fee of $1,000), I shouldn't be stuck on a plane that is used for domestic flights,and thus does not have the space nor the comfort of a larger plane. And, if this flight is not going to offer the amenities accustomed to a typical trans-atlantic flight (such as in-seat TV), then the price should be substantially cheaper. I will be complaining to the airline itself for this, and may not fly this airline again."
Πλεονεκτήματα: "The service is great , I enjoyed the food as well. Attendants were very friendly."
Μειονεκτήματα: "When flying from US to Erupoe there should be a private tv screen directly in front of every passenger. On this flight the tv is in the middle of the isle on the ceiling. That's terrible ! When you are on a 8 + hour flight. People want their own screen with their own options. Been on many flights to and from Eruope , this was the only flight that was set up like this. Change it"
Πλεονεκτήματα: "Despite the turbulence the pilot did his best and we had as solid of a ride as possible. Seats were very comfortable and flight was on time, couldn't ask for anything more!"
Πλεονεκτήματα: "Value for money"
Μειονεκτήματα: "Boarding process really needs to improve. There is usually a chaos during boarding"
Πλεονεκτήματα: "Customer service was horrible in Rome"
Μειονεκτήματα: "Train people and dont give people our seats even when we paid for them"
Μειονεκτήματα: "We waited an hour to get to terminal, unacceptable! Def no frills but flight and comfort were good."
Πλεονεκτήματα: "Absolutely nothing"
Μειονεκτήματα: "Fight could leave on time. It was one hour late. Not even water served complimentary. Seat old and cramped. Outdated entertainment with no variety."
Πλεονεκτήματα: "Worst travel experience of my life"
Μειονεκτήματα: "More leg room."
Μειονεκτήματα: "Never ever fly norwegian. Between long delays, rude and unprofessional crew, poor customer service, long wait times on the phone including being hung up or not answered at all and downgraded from premium to a plane without any space, small seats, rude crew that provide wrong information."
Πλεονεκτήματα: "Everything turned out well but..."
Μειονεκτήματα: "Neither the website nor subsequent communication let me know I could buy dinner or snacks. Nor did I know that blankets and headsets were not provided. It was actually better than having carts blocking the aisles for so long. There was just insufficient information ahead of time"
Πλεονεκτήματα: "The new plane and the entertainment system are great. Especially liked being able to order drinks and pay for them from the entertainment system"
Μειονεκτήματα: "The seats like most airlines are uncomfortable and the leg room is bad."
Πλεονεκτήματα: "Amazing crew, access to lounge, brand new Dreamliner!"
Μειονεκτήματα: "Food and entertainment are somewhat bland and the choice is limited."
Πλεονεκτήματα: "Luggage never arrived at destination!"
Μειονεκτήματα: "Flight delays, luggage delays, worst flying experience ever."
Μειονεκτήματα: "It would be nice if they would serve free food like every other flying company"
Μειονεκτήματα: "The food was not too good. In general airline seating is very uncomfortable just due to the nature of it."
Πλεονεκτήματα: "Good movies and entertsinment"
Πλεονεκτήματα: "See comments on other leg."
Μειονεκτήματα: "See comments on other leg."
Πλεονεκτήματα: "The crew was attentive and friendly"
Μειονεκτήματα: "Even though we paid for priority seating, the crew member oversaw boarding did not allow us to board with the priority group - this was both frustrating and embarrassing and enough reason not to fly Norwegian again"
Μειονεκτήματα: "I thought flight attendants could have been a bit nicer"
Μειονεκτήματα: "Offer more movies and music to entertainment"
Μειονεκτήματα: "It was awesome!"
Πλεονεκτήματα: "The flight was punctual and there were no issues taking off or landing."
Μειονεκτήματα: "Some crew members refused to speak or try to understand French; others did not speak English. This was very confusing for me and I had to interpret for my neighboring passengers. This should not happen on a Paris - Los Angeles flight. In flight movie selection was poor."
Μειονεκτήματα: "In Copenhagen the Norwegian transfer desk was closed and everyone was sent to the gate. The gate staff did not even acknowledge that we were all waiting there as they set up. It was very confusing and a few short words of greeting would have helped out us all at ease."
Πλεονεκτήματα: "For the price range it’s a very good option. Not flying beds but comfortable enough for a transatlantic flight."
Μειονεκτήματα: "Better crew service. Crew forgot to bring ordered food."
Πλεονεκτήματα: "On time Clean and modern airplane"
Μειονεκτήματα: "Boarding room at CDG is too small Can’t choose seat for free"
Πλεονεκτήματα: "The plane was amazing. It had all of the great things you'd expect from a new plane (e.g. entertainment, bigger windows, device to control everything, etc.)."
Μειονεκτήματα: "You had to pay for water for an 8 hour flight. Complimentary water should be an automatic. It's weird to have the staff go by and not even acknowledge your existence unless you pre-ordered the mediocre meal offered on the flight."
Μειονεκτήματα: "We took longer leaving and flying so arrive 1.5 hours later than scheduled. Did not get out of passport control and baggage until 10:20 or 2 full hours after arrival"
Πλεονεκτήματα: "Great entertainment - new movies, tv shows"
Μειονεκτήματα: "Boarding delayed, takeoff delayed with no compensation"
Πλεονεκτήματα: "New and modern plane"
Μειονεκτήματα: "There want an option on Kayak to preorder my meal for this 10 hour flight"
Πλεονεκτήματα: "Entertainment and plane was new."
Μειονεκτήματα: "They would have charged forctoilet paper if they could. Even the worst airlinein the US will give you a glass of water. Baggage charge. Will look to all my options next time. 6 1/2 Flight not even a,cracker. The servers were not friendly at all nor helpful."
Πλεονεκτήματα: "Flight was on time, and comfortable."
Μειονεκτήματα: "They had no sandwiches to buy, only chips. And pretty bad chips, at that."
Πλεονεκτήματα: "The plane seemed really nice (Dreamliner). Despite being tall, it seemed like I had a bit more leg room than in other economy class seats."
Μειονεκτήματα: "I was in one of the boarding groups that got to enter the plane last. While I don't mind that, since the last group since in front of the plane, people who sit in the back sometimes put their carry on luggage close to the front of the plane so that they can get it on the walk back down the aisle rather than fussing with it when everyone is standing up. I wish there was more emphasis on making people put their carry ons above their own seats."
Πλεονεκτήματα: "Crew was nice"
Μειονεκτήματα: "I think there is a limit of how low of a service you provide to customers and the luggage limit, which includes your personal item (!) was not clearly spelled out so you can imagine I was not happy to pay another 40 pounds on the way back"
Μειονεκτήματα: "doesnt refund fees for baggage if not used"
Μειονεκτήματα: "My cousin was not allowed to board because her passport was about to expire in less than 3 months and Norwegian did not refund her ticket or offer her a credit of any sort or schedule her for the next flight out after her passport issue was taken care of. She lost her whole ticket fare and I was forced to travel alone. No customer service no consideration - nothing. Will never fly Norwegian again."
Μειονεκτήματα: "I flew from Milano and transferred in Oslo. We had 1,5 hrs of lay over which should be sufficient to transfer baggage to the NY flight however, my bag didn’t make it to NY. The staff at JFK couldn’t tell me where the bag is, I am still waiting to hear from them."
Μειονεκτήματα: "The flight going to Paris was fine, but the return flight from London was the issue. In over 40+ years of flying back and forth to Europe I have never had an airline weigh my pocketbook to be added to the weight my carry-on baggage for a total weight. I feel this is extreme and cheap and just an excuse to get more money from the passengers. The weight of my pocketbook is not going to cost the airline more fuel to fly the plane."
Μειονεκτήματα: "Seats too small in economy"
Μειονεκτήματα: "Must try and update your service, staff, rules."
Πλεονεκτήματα: "Ordering menu was fun and convenient."
Μειονεκτήματα: "Hot sandwhich, cold sandwhich... didn't matter what we tried to order. It all was horrid. And I like bad food. I like bad airplane food. But the hot sandwhich the first time was still frozen in the middle. The second time it was all warm but still taste was awful. The cold sandwhich... also gross. And I don't mind bad samdwhiches from a 711 or a gas station at a rest stop. But I could hardly touch either of these."
Πλεονεκτήματα: "Plane was new - clean"
Μειονεκτήματα: "I flew business class which really is just bigger seats/more legroom than economy. One of the 2 heads was out of order in business class. Also no earphones/headsets were available - even for sale. The food was equivalent to economy and you had to pay for additional “snacks”"
Πλεονεκτήματα: "Boarding was fast and easy"
Μειονεκτήματα: "For a premium business ticket, the service, comfort, and food is extremely poor."
Μειονεκτήματα: "Lavatories broken and smelly, tray table broken."
Μειονεκτήματα: "Was not aware this was a discounted airline. You even have to pay for water. I had a carry on but they told me I had to pay to check in bag. It was $65 usd for 1 bag!!! And the girl next to me on my flight had same weight and didn't pay. Never again."
Μειονεκτήματα: "Plane was over an hour late. We did not get an explanation for the delay until five minutes before we took off. Airport was not set up to handle the number of fights and large number of passengers. There is only one restaurant with really expensive food and drinks."
Μειονεκτήματα: "The flight was delayed around 2 hours. We were all stuffed in a small waiting room, then kicked out to have everyone go through a security check again with no explanation. The entertainment and food on the plane was not great at all. Probably wouldn't fly with Norwegian again unless I was on a serious budget."
Πλεονεκτήματα: "The crew was lovely and charming and attentive. The movie selection was great and well appreciated on the long flight back to the US"
Πλεονεκτήματα: "The plane was clean and there was a lot of space for luggage."
Μειονεκτήματα: "The seats seemed smaller than on other planes."
Πλεονεκτήματα: "Did not keep us informed of the delay and I was not offered anything to drink."
Μειονεκτήματα: "Crew seemed young, unprofessional and inexperienced. There were two trainees and only one experienced steward. They were nice but didn't seem to know what they were doing at times. It didn't really affect my trip but just wanted to state that."
Πλεονεκτήματα: "Comfortable seats, entertainment system, good meals, friendly crew!"