Πλεονεκτήματα: "The food and very professional and friendly service."
Μειονεκτήματα: "We were packed like sardines! My flight made me want to retire from traveling!"
Πλεονεκτήματα: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Μειονεκτήματα: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."
Μειονεκτήματα: "It would have better if the flight wasn’t 5 hours late."
Μειονεκτήματα: "Just except very bad to reserve 24h before by phone impossible to have the number call call geneve airport it was ile fidji a d south pacifica impossible to understand i speak french andlittle english perfortunatly my kids live princetona d boston Thank.you merci yvette ruggeri"
Πλεονεκτήματα: "The crew was very nice. Seats were pretty comfy."
Μειονεκτήματα: "Food was ok. We could have been accommodated a little more. We lost a lot of money bc of the delay."
Πλεονεκτήματα: "Seats were very comfortable"
Μειονεκτήματα: "The boarding was a bit unorganized"
Πλεονεκτήματα: "The crew was good"
Μειονεκτήματα: "Place for the legs and better food"
Πλεονεκτήματα: "The crew were very friendly."
Πλεονεκτήματα: "I liked how nice the crew was."
Μειονεκτήματα: "I didn’t like how check in took a very long time. And they made me check in my carry on when it fit the restrictions and the overhead bins on board were not full."
Μειονεκτήματα: "they cancelled letting me fly"
Πλεονεκτήματα: "Great staff and air flight attendants"
Μειονεκτήματα: "I flew to Berlin last minute for a 4 day business trip. Was asked to check my carry on and I haven't seen it since. Waited for over 2 hours in the baggage service line at the Berlin airport, filled out a form and haven't heard anything since."
Πλεονεκτήματα: "the crew was wonderful, I was surprised that they had a little snack on such a short flight, the plane was clean and very comfortable. I plan to use Swiss Air again."
Πλεονεκτήματα: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"
Πλεονεκτήματα: "Friendly crew. Food was good. Good take off and landing."
Μειονεκτήματα: "Seats. They were extremely too small and tight. Made very hard to move or try to sleep during the long flight. I think they definitely need to be wider. Hard to sit side by side with others. Had to keep my arms in front of me or I would be pushing the other person. I know all airlines are pretty much the same...but it shouldn’t be."
Πλεονεκτήματα: "Boarding music"
Μειονεκτήματα: "Changed our seats after check in"
Πλεονεκτήματα: "Flight is conformable.. Crew was fine."
Μειονεκτήματα: "experience at the Zurich airport was not good. They checked our passports 3 times before we got to our gate. Swiss airlines should account for these things when they give options for the connections. we had about and hour and half layover and did not even have time to have coffee or anything before a 9+ hour flight. We just ran from one flight to another and barely made to our flight.."
Πλεονεκτήματα: "Excellent organization, food and entertainment. Impeccable service."
Πλεονεκτήματα: "Flight crew were courteous and efficient."
Πλεονεκτήματα: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "Seats just as small as US carriers, but in better shape, cleaner, less ratty overall. I also like that Swiss Air doesn't fuss with boarding everyone in 8 different classes. First class through one door and everyone else through the other, nice and easy."
Πλεονεκτήματα: "We arrived early"
Μειονεκτήματα: "No entertainment, no pillows or blankets, uncomfortable seats"
Πλεονεκτήματα: "Entertainment was great, planes was very clean, the food was excellent and the staff was friendly."
Μειονεκτήματα: "Warm breakfast in coach would be appreciated, but i understand it is just coach."
Πλεονεκτήματα: "My upgrade to first class. Service she good is good considering short flights"
Μειονεκτήματα: "The fact that they made me check my carry on even though I was in first class. It fit in the plane on my first flight. Why wouldn't it fit on this plane!?"
Πλεονεκτήματα: "Quick flight, good service"
Μειονεκτήματα: "Old airplane crappy entertainment system"
Πλεονεκτήματα: "The announcements were to the point and kept us from constantly getting interrupted, very much appreciate this. The crew was super friendly."
Μειονεκτήματα: "The overhead bins were packed, some people have to many peaces of luggage. They claim the space of others, no respect."
Πλεονεκτήματα: "Crew, food...."
Μειονεκτήματα: "As I said before..."
Πλεονεκτήματα: "overall very satisfied"
Μειονεκτήματα: "no issues"
Πλεονεκτήματα: "Food usually was very bad on SWISS flights' econ class, this was surprisingly better (just better, not good). Staff were professional and polite though they spoke very loud even when most people around were asleep."
Μειονεκτήματα: "At check-in counters, staff managing the queues did not speak English at all, same thing at the security check queue, only Spanish speaking. There should be some clearer instructions of how and where to queue at boarding. Everyone just wanted to cut queue."
Πλεονεκτήματα: "Service ok"
Μειονεκτήματα: "Horrible food, tvs didn't work, crowded."
Μειονεκτήματα: "Seat was terrible g43 have no room for your leg. Seats are to small. Huge man next to me was sitting on 1.5 seat...."
Μειονεκτήματα: "Never happened because I was rerouted through Istanbul. And for anyone checking Istanbul is 3 hours in the wrong direction to my ultimate destination."
Μειονεκτήματα: "Once again, I paid extra to select my seats and once again they did not honor that. I paid extra for an aisle and a window seat and we were put in that horrid middle seat area. The video/television screens in our row were broken the entire flight. The attendants kept telling us they would be fixed soon and they never were. There was one attendant who was nice and the rest were rude and unhelpful. We arrived in Boston 2 1/2 hours late. Terrible experience."
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "Seating was very tight, confining."
Πλεονεκτήματα: "The food"
Πλεονεκτήματα: "Service, food was excellent. They went above and beyond."
Μειονεκτήματα: "Hard to say.. Comfort of economy section."
Πλεονεκτήματα: "Comfortable, great service and food, free movies."
Πλεονεκτήματα: "Swiss airlines was amazing"
Μειονεκτήματα: "They were very nice attentive"
Πλεονεκτήματα: "seat too tight"
Μειονεκτήματα: "The food was terrible, boarding was chaotic, only ten movies to choose from."
Μειονεκτήματα: "Boarding procedure for business class with being held up in a small holding space"
Πλεονεκτήματα: "food, staff."
Μειονεκτήματα: "We left late so I missed my connecting flight in Zurich, to barcelona. Had to wait around 5 hours. My friends were waiting for me in BCN and had no way to contact them!!! I enjoyed the flights with SWISS but i dont know if ill fly with them again."
Μειονεκτήματα: "The flight was overbooked, boarding took forever."
Πλεονεκτήματα: "Time of flight"
Μειονεκτήματα: "Food and entertainment were not good. Person next to me smelled bad"
Πλεονεκτήματα: "I was offered several snacks throughout the flight, which helped to pass the time and gave me the opportunity to drink water, which helps a lot."
Μειονεκτήματα: "Seats were very tight in the cabin. I don't know of an airline that does not jam seats into coach, so this is expected."
Πλεονεκτήματα: "Good staff, food, service"
Μειονεκτήματα: "No leg room for us tall people!"
Μειονεκτήματα: "Excellent legroom, unlike flight out with American Airlines. I was just unlucky in choice of seat"
Μειονεκτήματα: "At BA staff treats you inconsistent"
Πλεονεκτήματα: "Prompt service, clean plane, friendly stewards."
Μειονεκτήματα: "There was no complimentary water/beverages for a 2.5 hour flight - would have been nice but oh well."
Πλεονεκτήματα: "The crew was super nice and very helpful!!! Wine included was awesome."
Μειονεκτήματα: "The boarding process was chaotic. My TV screen kept going in and out. We"
Πλεονεκτήματα: "Crew was amazing. Food was amazing too!"
Μειονεκτήματα: "Delay time."
Πλεονεκτήματα: "BA has really comfortable arrangements and seats."
Μειονεκτήματα: "Boarding at Gatwick was a bit slow and disorganized."
Μειονεκτήματα: "This BA flight has been a mainstay for those of us in Phoenix to fly nonstop to Europe for years . Always on time . Good service . Dreaded the flight back on American flight ( via British Air). Was pleasantly surprised with a new Dreamliner which made the BA Boeing seem quite old and shabby."
Μειονεκτήματα: "Paid for business class felt like economy class. No entertainment. Unbelievable! I am NOT looking forward to the return flight home, and will never fly British Aiirlines again."
Πλεονεκτήματα: "Staff was pleasant and helpful"
Μειονεκτήματα: "The airline sent me on a wild goose chase through the airport only to end up back at the same counter. They then told me it was too late to check in. Do not book tickets with cheapoair-British Airlines said this releasesthem from all responsibilities and cheapoair will do nothing but send you to different people trying to sell you another flight. It was the worst experience every!"
Πλεονεκτήματα: "Music, maps, news"
Πλεονεκτήματα: "I liked the service"
Πλεονεκτήματα: "I arrived safely and on time.....good movie selection"
Μειονεκτήματα: "Breakfast out of London was not appealing - eggs not tasty and potatoes mushy and lacking in taste."
Πλεονεκτήματα: "I liked that the flight crew were very friendly and helpful. The food was also pretty good overall"
Μειονεκτήματα: "Cancellations and delays before my flight were horrible. The staff on the phone were rude and not helpful at all after waiting over an hour to speak with them."
Μειονεκτήματα: "Connecting flight experience"
Μειονεκτήματα: "Fresh food"
Μειονεκτήματα: "Please include a complimentary tea and/or snack."
Πλεονεκτήματα: "The flight was pretty standard in most ways, nothing too great/too bad."
Μειονεκτήματα: "The food service was horrible. After dinner service, that was it. I didnt see anyone in the aisles with water. But the worst was in the am (this was the Chicago to London flight) there was nothing offered before landing. My experience is that there is usually tea/coffee/a light snack. But not even water was offered. I have told this to a number of people to get their opinion. Everyone is surprised. On the flight from London to Lisbon, nothing but tap water was free."
Πλεονεκτήματα: "Short flight; no problems."
Μειονεκτήματα: "The food choices were not appealing at all, and there wasn’t very much food either. Also, seats were narrow and uncomfortable. The seats seemed much better on the flight from London to Madrid."
Πλεονεκτήματα: "The flight and everything associated with it. Food, crew etc"
Μειονεκτήματα: "Customer services failed me"
Μειονεκτήματα: "Paid extra for mediocre seats"
Πλεονεκτήματα: "Quick boarding!"
Μειονεκτήματα: "Snack trolley didn't reach the back seats due to the shortness of the flight. The only entertainment was an in flight magazine!"
Πλεονεκτήματα: "Nice Staff, flight on time, good customer service (they're British)!"
Μειονεκτήματα: "Diminishing space for the human passenger, tight legroom, seats lay back, which is great if you are in one and terrible if you are behind one. And it was hot. Two years in a row. At 30,000 feet, where it's 30 below outside."
Μειονεκτήματα: "The flight was an hour late"
Πλεονεκτήματα: "We got to Barcelona safely"
Μειονεκτήματα: "Paying for something basic to drink is something you'd espect on Spirit airlines not British Airways. The cabin crew and gate agents were rude and inconsistent with their behavior. They used to be full of class and unfortunately they are now trash. If I have other choices I will most certainly not choose BA."
Πλεονεκτήματα: "Not enough room in the seating area"
Πλεονεκτήματα: "No refreshments were offered."
Πλεονεκτήματα: "Crew was friendly and polite, food was ok, decent entertainment system. Plane was new and clean."
Μειονεκτήματα: "Seat pitch was small and not a lot of legroom. When passenger in front of your folds his seat, the seat back is mere inches from your face. Cabin announcements were too loud in headphones."
Πλεονεκτήματα: "Great flight, nice and short. Great crew, very helpful"
Μειονεκτήματα: "No entertainment on the flight and the seats were much smaller that I expected."
Πλεονεκτήματα: "Overall the experience was excellent. However, there was a delay that caused me to miss my connecting flight. Upon asking the crew about my connection, they reassured me that I would be put on the next available flight."
Πλεονεκτήματα: "flight was on time"
Μειονεκτήματα: "no beverages or snacks offered or movies"
Μειονεκτήματα: "Returning to us and customs......NY airport sucks"
Μειονεκτήματα: "We didn't make this flight"
Πλεονεκτήματα: "The quality of the food was amazing. Flight attendants were very helpful and pleasant. The movie options were also wonderful."
Μειονεκτήματα: "It was difficult for me to get comfortable. The lights that shine from above us were shining directly on me for a row behind me and for the person sitting on my left. Boarding was somewhat unorganized as there were people boarding in 2 areas."
Πλεονεκτήματα: "Flight crew was really polite. Very attentive and remembered what was requested."
Μειονεκτήματα: "Boarding was chaotic. Seats were really tiny. Crammed in, in all directions"
Πλεονεκτήματα: "Mostly everything was ok."
Μειονεκτήματα: "I received water only once (plus coffe/tea option and small juice for breakfast). I needed to ask for water, i've also heard others asking for."
Πλεονεκτήματα: "Just the right amount of flight time and arriving early in the morning. Dreamliner makes the flight much easier. Always get either 3rd or 7th row seats with window bed and free access to isle."
Μειονεκτήματα: "Usually starts late sometimes in London, and always on some remote gate."
Μειονεκτήματα: "Not sure if I am more unhappy with Kayak for not warning me or British Airways for charging me €75 for eached checked baggage. Even a sofa or tea cost money on this flight. Should think twice before booking this airline!"
Πλεονεκτήματα: "I was not made to board the plane because I didn't have a transit visa to London causing me to be stranded in Boston.i called the customer service a month before my departure but he was not able to tell me to get a transit visa to London before my departure"
Μειονεκτήματα: "British airways were not helpful....webjet costumer service did not also provide me with enough information before booking me on the flight...I therefore need a refund of my money ASAP"
Μειονεκτήματα: "The Aer Lingus flight was operated by British Airways. But BA decided not to seat Aer Lingus passengers."
Μειονεκτήματα: "Old airplane, on one chair the seatbelt didn't work, on the next chair it didn't have the cushion."
Μειονεκτήματα: "Tiny area for feet at window seat. Overhead compartment smaller than usual."
Μειονεκτήματα: "Small selection of movies"
Πλεονεκτήματα: "Friendly crew. Plane was new and clean. Entertainment selections were good. Lots of food and drink served. Lots infomercial space for carry on bags."
Μειονεκτήματα: "Seating is cramped in Coach. The headrests on the seats have a tendency to push your head forward when the seat is in an upright position. When the seat in front of you reclines, it is difficult to cross your legs or reach for something stored under the seat. It seems to me that given how long passengers are in their seats on overseas trips, that seating should be more comfortable."
Πλεονεκτήματα: "Food was good and drink selection was great."
Μειονεκτήματα: "Personal TV screen had some visual issues. Headrest wouldn't retain its position."
Μειονεκτήματα: "I counted on the airline to scedule enough time on the layover in London. We had a delay and then we had to run to plane. And the luggage made it to us two days later."
Πλεονεκτήματα: "Boarding was smooth, the attendants attendant, the food surprisingly good, and the entertainment outstanding. An entire library of in-flight movies, a display of where your flight is in the world, a few in-lfight games and even an in-flight chatroom."
Μειονεκτήματα: "A few times, I feel like the attendants either didn't notice me."
Μειονεκτήματα: "British Airways didn't have my leg of this flight (London to Paris) as part of original checkin from Austin to London. As a result I stood in Customer relations line for 90 minutes, missed my flight, and was separated from other member in my travel party who didn't experience same problem and we were both on same booking confirmation"