Πλεονεκτήματα: "The food was very good and inflight entertainment was excellent."
Μειονεκτήματα: "They keep the cabin temperature too warm the entire flight. The seats are too stiff."
Πλεονεκτήματα: "Seat was comfortable and the extra care package and warm towels were a plus. The food was good too."
Πλεονεκτήματα: "The crew on the airplane were fantastic. They arranged an aisle seat, which I requested upon checking in."
Μειονεκτήματα: "I asked for an aisle seat and I was assured when I checked in that I have an aisle seat. But this was not correct. The crew on the airplane did their best to accommodate my request and they were successful. So the mistake was that of the crew in Berlin where I started my flight."
Πλεονεκτήματα: "The entertainment option was pretty good"
Μειονεκτήματα: "There's very limited legroom on this plane."
Πλεονεκτήματα: "Everything! Thanks"
Μειονεκτήματα: "Everything was perfect"
Πλεονεκτήματα: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections."
Μειονεκτήματα: "Crew are rude. They look always hurry, don't care what passengers need. Food is terrible, there is a menu, but when we ask for food on menu, they said no more, only this one left, so i skipped meal."
Πλεονεκτήματα: "Good entertainment."
Μειονεκτήματα: "Need to have better boarding and organization."
Μειονεκτήματα: "See above, very poor experience with Turkish airlines. On the flight to NY, I asked for some food (the cheese sandwiches) only to be told that they did not have enough for the flight and that they ran out. If you are going to offer something inflight, should you not make sure that you have enough of the item?"
Πλεονεκτήματα: "Boarding was completed very quickly. Flight arrived on time"
Μειονεκτήματα: "Screens were very small Issue with with overhead space"
Μειονεκτήματα: "Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason."
Μειονεκτήματα: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Πλεονεκτήματα: "Purchase value"
Μειονεκτήματα: "Economy seats are a bit tight"
Μειονεκτήματα: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Πλεονεκτήματα: "On both flights: -Friendly crew -Flights left and arrived on time -Clean cabin"
Μειονεκτήματα: "On both flights: -Cabin was a little too warm, don't like that you can't control temperature at your seat -Only 3 rounds of beverages were served for a 9.5 and 10.5 hour flights- that is less than one drink per every 3 hours and I was very thirsty. It is annoying to have to get up to ask for additional beverages. - Good was ok overall, but better on Istanbul to Boston than Boston to Istanbul"
Πλεονεκτήματα: "Everything is perfect."
Πλεονεκτήματα: "Crew,boarding,comfort,entertainment and food."
Πλεονεκτήματα: "Even though I had two different bookings for connections, since they were all handled by them, they offered me to send my lugagge to the final destination"
Μειονεκτήματα: "In all the flights I took with them (7 so far), Service was reactive, not proactive. In fact, there was one time in which I asked for some water in a long flight (because they dont offer from time to time as other companies do, and I was truly polite in my request) and the guy from the crew told me 'please go and fetch'. I had to point these two huge guys sleeping next to me I had no relation with (I was at the window seat) for him to realize that he was being ridiculous."
Μειονεκτήματα: "Two hours delay and lost baggage"
Πλεονεκτήματα: "Very nice flight attendants, the movie selection is good. They also provide a nice pillow and blanket in coach."
Μειονεκτήματα: "The plane was older, I had difficulty reclining my seat, the flight attendant had to help me, the seat across the aisle from me was broken. Several customers on the flight were crabby and difficult, I think all the crowding makes them like that. Just a fact of airline travel."
Πλεονεκτήματα: "All went well with security and boarding."
Μειονεκτήματα: "Rough air and turbulence"
Πλεονεκτήματα: "Timing of the flight."
Μειονεκτήματα: "I have used this same flight 6 times and only the first time was good. The others were getting bad every time. The service is very poor. The food is not good. You can not say you are out of pasta when you said you will serv it. Flight attendants really are not friendly."
Πλεονεκτήματα: "Great food, good selection of movies."
Πλεονεκτήματα: "Quick boarding , the crew was awesome and very helpful. Great service all around"
Μειονεκτήματα: "The flight was delayed but they couldn't tell us how late it was , but thanks to Kayak knew it was 40 mins delayed."
Πλεονεκτήματα: "Our screens didn't work and they wouldn't move us to a business class seat. It was also freezing, everyone was complaining, I even got sick. It's the worst. Will never travel again with them"
Πλεονεκτήματα: "All of it best flying experience to date"
Πλεονεκτήματα: "Perfect trip, seats comfortable and soft even in economy and having personal entertainment was a pleasant surprise. also good selection of films. Food was just a sandwich but better quality than other companies."
Πλεονεκτήματα: "Great service on and off board. Great and very comfortable airplane."
Πλεονεκτήματα: "It was a nice and short flight"
Μειονεκτήματα: "No entertainment system at the seat."
Πλεονεκτήματα: "Very professional, helpful staff. Clean plane. Great entertainment selection."
Μειονεκτήματα: "Nothing to complain about honestly."
Πλεονεκτήματα: "quick flight and good snack good entertainment console and selection"
Πλεονεκτήματα: "Attendants were attentive. Food was good ad plentiful."
Μειονεκτήματα: "Seat space very cramped. I am tall. Cabin was warm."
Πλεονεκτήματα: "Great staff!!"
Πλεονεκτήματα: "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
Μειονεκτήματα: "Flight got delayed. Lost connecting flight. 1 day stuck in Istanbul airport"
Μειονεκτήματα: "The plane left late I almost lost my next plane to Los Angeles a good thing the next plane was late so I make it"
Πλεονεκτήματα: "Everything worked well. Service, food, entertainment, et all."
Μειονεκτήματα: "nothing was amiss."
Πλεονεκτήματα: "Flight was short. Provided snacks and drinks."
Πλεονεκτήματα: "Good overall service"
Μειονεκτήματα: "The staff could've been more patient"
Πλεονεκτήματα: "See above. The food was excellent"
Μειονεκτήματα: "Our seats did not recline"
Πλεονεκτήματα: "Everything from the greeting received upon entering the plane to the overall service for the entire flight was quite excellent and wonderful. A really nice perk was the kit given to all the passengers in economy class with slippers, toothpaste, toothbrush, lip cream, and eye mask - no airline does this anymore and it is to be commended. The food on both legs of my flight (New York to Istanbul to Nice and the return) was actually very good -- this was the second time I've flown on Turkish Airlines and I look forward to flying again."
Πλεονεκτήματα: "Courteous and efficient crew."
Πλεονεκτήματα: "Everything was top notch.. the food, the service, the overall experience."
Μειονεκτήματα: "All was generally ok ..."
Μειονεκτήματα: "The airline has lost my luggage which has costs several hundred dollars worth of replacements and they have not been in contact."
Μειονεκτήματα: "I was not allowed the cancel my flight. I lost a lot of money and I will never book through or fly Turkish airlines again. They were rude and had terrible customer service."
Πλεονεκτήματα: "Flight attendants were so kind, timely, tried to answer my questions to the best of their ability, and courteous."
Μειονεκτήματα: "I wish economy had bigger seats, gave out bigger pillows, had more leg room, and had more room to shift seat backwards to sleep."
Πλεονεκτήματα: "Beds were cozy and the food top notch"
Πλεονεκτήματα: "Flight took off on time"
Μειονεκτήματα: "Pilot announces that we will land 15 minutes early and to buckle and prepare to land in about 20 minutes. 40 minutes later, we were still on air, no explanation given!"
Πλεονεκτήματα: "I was a nice flight"
Μειονεκτήματα: "If was more internment would be better"
Πλεονεκτήματα: "Crew was very nice and respectful."
Μειονεκτήματα: "The plane was old and so small, it wasn’t comfortable at all"
Πλεονεκτήματα: "Crew was courteous"
Μειονεκτήματα: "Better movies"
Μειονεκτήματα: "Set in business class he has no own entertainment old airplane seats are ok but limited to certain positions"
Μειονεκτήματα: "Old plane - entertainment system did not have too many movies. Food was just okay"
Πλεονεκτήματα: "The plane was new. The bathroom on board was the best one I have seen on a plane. The seats were roomy and the entire team was kind."
Πλεονεκτήματα: "I didn’t like anything. Very unfriendly flight attendants. Late departure"
Πλεονεκτήματα: "Amazing crew"
Μειονεκτήματα: "The plane was small, and boring"
Πλεονεκτήματα: "The plane dream liner"
Πλεονεκτήματα: "Stuff was professional"
Πλεονεκτήματα: "The overall experience was good"
Μειονεκτήματα: "The lounges in egypt airport could be better"
Πλεονεκτήματα: "Our flight got delayed for 3 hours and they where ri rude to us"
Πλεονεκτήματα: "The planes for the 2 legs of the trip looked clean and well maintained. The seats were very comfortable and the crew were friendly and helpful."
Μειονεκτήματα: "Food and entertainment - There were limited choices for drinks on the Lagos - Cairo leg of the trip, basically water and soda were served. In addition, there was no personalized entertainment."
Πλεονεκτήματα: "The crew was friendly and very responsive. They were making sure that everyone is comfortable."
Μειονεκτήματα: "The cabin was a bit cold at the beginning but was adjusted once I brought it up to the attention of the crew"
Πλεονεκτήματα: "In flight entertainment and lunch served. Special accommodations made for our child."
Μειονεκτήματα: "Nothing...a wonderful experience!"
Πλεονεκτήματα: "Crew wasnice"
Μειονεκτήματα: "Plane was old, toilet was disgusting no soap, no personal entertainment option. Food was ham and cheese no other options"
Πλεονεκτήματα: "Plane in good condition"
Μειονεκτήματα: "Seats are tight"
Μειονεκτήματα: "My luggage is delayed for the third day now. I am on vacation but stressed without access to personal items and non stop calls to Royal jordanian that handles egypt air matters in amman"
Μειονεκτήματα: "Not to sit in the midddle seat."
Πλεονεκτήματα: "The seat was good"
Μειονεκτήματα: "Transit to jeddah is a nightmare"
Μειονεκτήματα: "The seat reclined flat for comfort."
Πλεονεκτήματα: "Crew was friendly and spoke English."
Μειονεκτήματα: "The crew left the meal trays for a long time after serving. It made it difficult for people to get up and go to the bathroom for example."
Πλεονεκτήματα: "Nice experience with EgyptAir. we were a group of six and satisfied with airplane, food and crew."
Μειονεκτήματα: "I cant think of anything right now."
Μειονεκτήματα: "Bathrooms dirty"
Πλεονεκτήματα: "Didn't like anything"
Μειονεκτήματα: "Old aircraft, rude crew, terrible food and by far the worst in-flight entertainment"
Μειονεκτήματα: "when issues electronic boarding pass it was mentioned I have to leave from terminal 3 .. when went there they said it is wrong & changed to seasonal terminal which is 30 mnts drive by the terminals bus.. very frustrating experience"
Μειονεκτήματα: "The flight crew didn’t provide any kind of leadership when the passengers were causing a delay. Then we landed 20 minuets later than schedule, but the pilot failed to recognize the delay, he announced the schedule arrival time rather than the actual time. Then the freaking airport is so bad, that I decided not to come back here anymore. The luggage were delayed for an hour and half and we asked the supervisor he said that’s usually what happened, and we have to wait, he didn’t even care to provide any explanation for why all this unnecessary delay."
Μειονεκτήματα: "Flight delayed for over two hours"
Πλεονεκτήματα: "The Egypt Air personnel were all outstanding. From Check-In through-out the flight, they were pleasant and helpful and professional."
Πλεονεκτήματα: "We arrived safely."
Μειονεκτήματα: "The plane was dirty and so cramped. The food was bad. The flight attendants were frustrated and angry. No internet options. The tv shows and movies were all old and there wasn’t very many options at all. Connecting in Cairo was complete chaos and so exhausting."
Πλεονεκτήματα: "Crew was super nice and helpful. Flight schedule was on time."
Πλεονεκτήματα: "Thé smiling and helpful flight attendant"
Μειονεκτήματα: "The kind of movie"
Πλεονεκτήματα: "Great crew, members always welling to help"
Πλεονεκτήματα: "Good food selection, Good entertainment selection. Arrived on time."
Μειονεκτήματα: "Lack of attention of flight attendants. Children running around without parental supervision and flight attendants ignoring this for 12 hours is irritating. Garbage all over the plane during the flight, mostly due to passengers. Having to x-ray your bags 5times, and stopped 8times to check my ticket before boarding."
Πλεονεκτήματα: "Service in the plan excellent & good entertainment"
Μειονεκτήματα: "Service in the ground so pad from custom & the economy class bag come before the business class & all bags almost with business class from kuwait to cairo"
Πλεονεκτήματα: "excellent service excellent food great value for money"
Μειονεκτήματα: "would like better entertainment system"
Πλεονεκτήματα: "I loved the food selection. Taste and presentation were good too. Plane is new, which is plus."
Πλεονεκτήματα: "We flew JFK to CAI roundtrip in coach. The whole process from check-in to landing was good overall, and the meals were also of good quality and complimentary as was baggage check-in (compared to US carriers who charge you for everything)."
Μειονεκτήματα: "The bathroom got a little dirtier on the long haul flight compared to what I remember on other carriers, and phone support is only available during business hours which turned out to be ok, but could be a problem if you need to have a question answered last minute."
Πλεονεκτήματα: "Every things was good"
Πλεονεκτήματα: "Was good trip in terms of timing!"
Πλεονεκτήματα: "No problems. As could be expected. Would do again."
Πλεονεκτήματα: "Overall the flight was good. The boarding process became a bit hectic in Joburg and arriving in Cairo was a mess too. Our baggage took too long to arrive on the belt and people were still waiting for their luggage after I had gotten mine. No one from EgyptAir told us anything which confused us even more. Next time have more organization and communication with passengers."
Μειονεκτήματα: "Unfriendly staff and very uncomfortable airplane. Seats were bad"
Πλεονεκτήματα: "Seats were comfortable, crew courteous"
Μειονεκτήματα: "Good value for money"
Πλεονεκτήματα: "Flight was on time."
Μειονεκτήματα: "Check in line was very long and boarding was very unorganized."
Μειονεκτήματα: "i tried to cancel. as you can see i booked other tickets from IST to DXB but could not get a refund for these tickets"
Πλεονεκτήματα: "Crew amazing .. seats not comfortable"
Μειονεκτήματα: "Delayed boarding .."
Πλεονεκτήματα: "The crew was good and smart"
Μειονεκτήματα: "Toilets are not good. Wash hand basin always blocked. I tried 2 different toilets and both are the same"
Πλεονεκτήματα: "The price"
Πλεονεκτήματα: "The flight was very uncomfortable and dirty"
Μειονεκτήματα: "Pegusus auto kiosk checkin got errors so I had to wait in counter line. Fix this! Tea costs money. But cheap travel is awesome!!!"
Μειονεκτήματα: "Free food and alcoholic beverages"
Πλεονεκτήματα: "Nice and fast plane ride."
Πλεονεκτήματα: "The tickets were relatively inexpensive."
Μειονεκτήματα: "However, for comparably-priced flights within the United States, we would have been given a snack and two beverage services on a four hour flight. This was international (turkey to spain) and we weren't given anything. We couldn't even get water without paying for it. Definitely one of the worst flights I've ever taken."
Μειονεκτήματα: "Wait time, customer service"
Πλεονεκτήματα: "Everything was smooth from boarding to landing."
Μειονεκτήματα: "Food is not for free"
Πλεονεκτήματα: "Please return my money."
Μειονεκτήματα: "Please return my money."
Μειονεκτήματα: "delay, onboard service"
Πλεονεκτήματα: "From clealininess of the planes to the professional and sincere approach of the cabin crew, Pegasus is by far the best budget airline I have ever flown in the world. Their in flight menu prices are much affordable compared to most European airports (water is cheaper on the flight, compared to Berlin airport for example) For these prices, and this quality, they are uncompeted. I really hope they can maintain these cheap prices all the time."
Μειονεκτήματα: "Late Irritably staff No food"
Μειονεκτήματα: "Extremely cramped, non-reclining seats, no pocket in seats, not even a glass of water, no entertainment options of any kind, checked-in suitcase arrived damaged."
Πλεονεκτήματα: "On schedule"
Μειονεκτήματα: "No drinks offered"
Μειονεκτήματα: "My bag did not arrive"
Πλεονεκτήματα: "Cheap Air ticket"
Μειονεκτήματα: "Seats are not comfortable."
Πλεονεκτήματα: "Professional crew paying fit"
Μειονεκτήματα: "Paying for drinks"
Μειονεκτήματα: "Crew members are very rude"
Μειονεκτήματα: "Late boarding for unknown reason."
Πλεονεκτήματα: "The air conditioning wasn't worked good"
Μειονεκτήματα: "No thing"
Πλεονεκτήματα: "I'm actually surprised about the flight. The pilot was good and I think he was a pro. For a budget airline, Pegasus was good."
Μειονεκτήματα: "We had only problems with the delayed luggages. The boarding was not on time but I don't think it's a big deal because we arrived almost as scheduled. No entertainment at all and comfort was not a priority but it's okay since it's a budget airline after all. But it would be better if they consider comfort of flyers even if it is a budget flight because flying is a serious thing and can cuase a lot of anxieties to begin with."
Πλεονεκτήματα: "like mentioned above"
Μειονεκτήματα: "nothing really"
Μειονεκτήματα: "Flight got delayed Grumpy crow Seats not comfortable"
Μειονεκτήματα: "Everything is charge money"
Πλεονεκτήματα: "As long as they are reverting a cheap ticket then the service is good"
Μειονεκτήματα: "Plane was hot, ground staff were rude, airport outside of Istanbul is one of the worst I've ever seen."
Πλεονεκτήματα: "Crew was very nice. Seats were comfortable."
Μειονεκτήματα: "Plane was HOT. It must have been 24 degrees or more the entire flight. I turned the fan on full but it was useless. I was hot uncomfortable and sweaty the entire time I was on the plane. Made what would otherwise have been a short and enjoyable flight extremely unpleasant."
Πλεονεκτήματα: "The aircraft chair are comfortable"
Μειονεκτήματα: "Check in desk refuse to speak with me in English or maybe she doesn't speak English"
Πλεονεκτήματα: "got there safely and on tıme"
Μειονεκτήματα: "no free food, as usual."
Πλεονεκτήματα: "The seats are comfortable and there was enough place in the overhead bins"
Μειονεκτήματα: "The airport in Istanbul does not offer WiFi - which is unbelievable for 2017...."
Πλεονεκτήματα: "The seats were not too tight and the food is not extensively expensive"
Μειονεκτήματα: "No Internet access at Istanbul airport which isahugh issue nowadays!"
Μειονεκτήματα: "Problem communicating with counter crew who spoke none to little of English and probably because of me complainig about that they might have decided not to send one of my baggages. I finally retrieved it in different airport in three days."
Πλεονεκτήματα: "Flight was on time and luggage arrived. No problems!"
Μειονεκτήματα: "We didn't get a glass of water. Shame on you"
Μειονεκτήματα: "Poor everything is poor, they are very bad specially the crew when u check in they will let u pay even for the hand baggage extras kg even if u did shopping from the duty free they will let you pay for the weight. The worst crew ever."
Πλεονεκτήματα: "Very nice crew, smooth flight, on time."
Μειονεκτήματα: "Boarding was delayed and there were no announcements about when we would be boarding. Also the ticket check at the gate to board the buses was not the most well-organized/efficient."
Μειονεκτήματα: "Late in time"
Μειονεκτήματα: "Terrible landing for last 15-20 min, pilot never spoke to reassure passengers whether or not it was okay."
Πλεονεκτήματα: "Seating is comfortable enough with sufficient leg space."
Μειονεκτήματα: "As there is no entertainment nor food served on board the grade has to be the minimum score. Precisely that there is no entertainment system."
Μειονεκτήματα: "Everything other than the price. Old plane, supremely uncomfortable. Delayed for an hour."
Μειονεκτήματα: "It took me two hours in line just to print my boarding pass even though I checked in online. Many of us thought we would miss the flight. Terrible customer service. I'm never flying with them again"
Μειονεκτήματα: "Ticket agent was short with us and was bothered hat she had to check us in and questioned our flight. We had a cursing drunk guy in the boarding line for 20 minutes with no staff anywhere to help the passengers he was harassing. we left the airport late and heard horror stories from many other passengers about the lack of customer service."