Πλεονεκτήματα: "Plane wasn’t full, they allowed everyone to spread out in the plane"
Μειονεκτήματα: "The gate was occupied when we landed on schedule."
Μειονεκτήματα: "Lots of bags had to be checked from the passengers already on the plane. Wifi kept going during the super bowl so we couldn’t watch everything."
Μειονεκτήματα: "Good trip"
Πλεονεκτήματα: "The crew was friendly."
Μειονεκτήματα: "I didn't get to Dallas. There was a mechanical failure. We all had to deplane. I was put on the flight for the next day."
Μειονεκτήματα: "The airport experience was horrible. American Airlines did not have enough personnel on duty to process all the waiting passengers."
Πλεονεκτήματα: "The crew: very helpful, did their best to correct errors regarding special meals"
Μειονεκτήματα: "Seat assignment. Others, besides myself and my husband, were not seated together, and in our case at opposite side of the plane, but, even though the flight was full, there was no reason for that that I could see (some solo passengers were seated next to a member of a split couple/family)."
Πλεονεκτήματα: "The flight and crew were very nice"
Μειονεκτήματα: "Gate person could have been more accommodating given I was not supplied a boarding pass. Had to get seat assigned at gate and she was irritated that I did not have a boarding pass. On plane stewardess was indifferent to issues with chairv and my attempt to change seat."
Μειονεκτήματα: "Be on time. We missed connection flight due to departure delay"
Πλεονεκτήματα: "That I took off and landed safely."
Μειονεκτήματα: "The attitude of the employees."
Μειονεκτήματα: "The entertainment / announcement system has issues. The safety video was interrupted and segments repeated randomly."
Μειονεκτήματα: "The explanation for why the flight experienced so many delays wasn't given. The flight was clearly overbooked and the organization of the crew while boarding the plane was poor."
Μειονεκτήματα: "The boarding process at the gate was brutal and very disorganized and the persons working for American Airlines were overwhelmed and announcements relating to the delay were very confusing"
Μειονεκτήματα: "The flight was delayed for hours, and I am still trying to get to lax. All due to the pilots being too tired to fly, and due to maintenance. I would of appreciated checking into a hotel room a lot earlier than I did due to vague communication. I’m exhausted with only 2.5 hours of sleep."
Πλεονεκτήματα: "Crew on and off plans were helpful and nice."
Μειονεκτήματα: "Delayed for hours for a short one hour flight with multiple gate switches."
Πλεονεκτήματα: "787 is modern and clean. Service was excellent. Seating layout is good."
Μειονεκτήματα: "Food was good but not great. Gogo-in-flight Internet system is awful."
Μειονεκτήματα: "New York to Fresno Glight delayed 2 hours."
Μειονεκτήματα: "Flight Chicago to Phoenix didn’t arrived on time st gate and we missed flight to Fresno"
Μειονεκτήματα: "Gate changed 4 times...late boarding and even later departure 2 hours. Put us on a small plane and then do maintenance. not cool."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Μειονεκτήματα: "7.5 hr flight from Lisbon to Philadelphia on a dingy old plane that looks like it hasn’t been retrofitted in close to 20 years, with no charging ports for electronics, which seems insane in this day and age, especially for such long flights. Had no in-seat entertainment systems either, and only offered news and sports on the American wi-fi service — not their usual lineup of movies and TV."
Πλεονεκτήματα: "USB port at seat. Smooth ride and landing. Complimentary wine."
Μειονεκτήματα: "Some of the typical unfriendly flight attendants. No way to get comfortable on the 10-hour flight. Horrible movie and other "entertainment" selections. Had to wait about 45 minutes on the tarmac after landing because they couldn't get an available gate for our scheduled flight. Beats the 5 HOUR delay on the flight out to Athens though. I have to say that's all the usual American Airlines incompetence. The cockpit crew always seem great though. I don't fly American unless I have to."
Μειονεκτήματα: "Not enough time in London to change planes. We missed the flight"
Πλεονεκτήματα: "Boarding was fast and smooth. The flight was great, seat was comfortable."
Πλεονεκτήματα: "The seats were more spacious than other airlines which we appreciated, and this was quite comfortable."
Μειονεκτήματα: "The overhead lights for reading were not working however, and we could not see the movie well from our seat so not being able to read was bothersome. The crew was nice but not especially helpful when we asked questions about the food and lights."
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "I booked a LATAM flight for a 10.5 hour flight specifically because they have better in flight entertainment. I arrived at the airport and found it it was operated by AA. 10.5 hours with zero in flight entertainment. HORRIBLE EXPERIENCE."
Πλεονεκτήματα: "Timing of flight routes"
Μειονεκτήματα: "Sat on a pillow"
Μειονεκτήματα: "Very disorganized. Why was I put on this terrible American Airlines plane? My headphone outlet was broken, the plane was very uncomfortable, the boarding was disorganized. I thought I paid for a British Airways flight?"
Πλεονεκτήματα: "Crew was wonderful - friendly and accommodating. Food excellent - very fresh. Cannot say enough kind things about the crew!!"
Μειονεκτήματα: "Everything was excellent on this flight."
Μειονεκτήματα: "They broke a wheel on my luggage."
Πλεονεκτήματα: "Half the crew was decent making up for the other half. The Asian and Hispanic woman did a great job."
Μειονεκτήματα: "No ability to do online checkin both websites were not working. Keep the kiosks but have those helpers be able to jump behind counter to help with checkin."
Πλεονεκτήματα: "Plenty space due to flight not completely booked ."
Μειονεκτήματα: "No personal choice in entertainment."
Μειονεκτήματα: "Small seats. No entertainment old plane"
Μειονεκτήματα: "The boarding staff were very unprofessional. Will not fly American out of Reagan again."
Πλεονεκτήματα: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"
Πλεονεκτήματα: "The crew was wonderful! Especially Glenda."
Μειονεκτήματα: "The flight was delayed six hours."
Πλεονεκτήματα: "The service was super"
Πλεονεκτήματα: "On time departure"
Μειονεκτήματα: "Why do not they serve FREE water????"
Πλεονεκτήματα: "The cabin seemed to have more room than most I have been on. Short flight, so no big negatives."
Μειονεκτήματα: "The chicken dinner was not good. Also the sound on seat computer was not working and on a 11 hour flight it is terrible."
Πλεονεκτήματα: "The only good part was that I had no one sitting next to me"
Μειονεκτήματα: "We had a 8 hour delay in Lima and the customer service was terrible. I did not know what was going on for hours on end and they keep giving all the passengers the loop around. I work in the hospitality industry and this isn't the way to treat your paying customers"
Πλεονεκτήματα: "Probably just about the only domestic flight where you still get food in steerage."
Πλεονεκτήματα: "Crew pleasant. Food nice."
Μειονεκτήματα: "Sits were not comfortable."
Πλεονεκτήματα: "I thought the crew was friendly and the food was pretty good."
Μειονεκτήματα: "The plane did not have personal TVs, which means they showed a handful of bad movies overhead and on a nine hour flight, it's hard not to be able to pick a movie or pick a TV show."
Μειονεκτήματα: "Despite arriving more than an hour ahead of time, I had to wait in a long line to get to the ticket counter and by the time I got there the assistant refused to check my bag. I then had the choice of catching another flight standby, possibly not even arriving on the same day, or changing my ticket for an obscene amount of money. I hope to never deal with AA again."
Πλεονεκτήματα: "Beach pool fishing n company"
Πλεονεκτήματα: "Bottom tier entertainment provided"
Μειονεκτήματα: "Advertised wifi not functional. Limited TV access (1 8" tv for every 12-16 seats) poor programming random NBC clips and partial episodes) and terrible movie. No selection/plane tracker"
Μειονεκτήματα: "My flight was serviced by British Airways. The temperature in the cabinet was very warm and there were no fan controls. The seats are very narrow. Miserable 9hr flight from London to Denver"
Πλεονεκτήματα: "Speed boarding and organized overall. Nice crew."
Πλεονεκτήματα: "the crew was attentive."
Μειονεκτήματα: "the seats are extremely crammed, the boarding process was so disorganized people were yelling at the staff...anyone they could find to vent. boarding passes had to be re-scanned, people had to be removed-assigned seats and no explanation was given"
Πλεονεκτήματα: "The crew was very helpful. Made sure I was comfortable."
Πλεονεκτήματα: "Clean plan that was only slightly delayed"
Μειονεκτήματα: "I was charged for water on a 4+ hour flight. That’s unheard of! Also, the seats didn’t even recline. I will never fly British Airways again"
Πλεονεκτήματα: "Good food."
Μειονεκτήματα: "They are very slow in checking people in"
Μειονεκτήματα: "Not even a drop of water included in a 3:50 flight pathetic for major airline"
Μειονεκτήματα: "No food, no tv... nothing."
Πλεονεκτήματα: "Boarding was quick and the food was quick, efficient and goo."
Μειονεκτήματα: "Place the correct boarding time on the boarding pass. It would be nice to have more accuracy about boarding."
Μειονεκτήματα: "This flight was run by American Airlines. A new aircraft and a wonderful crew."
Πλεονεκτήματα: "AMAZING CREW! Excellent food, clean bathroom, comfortable, good movie selection. Fantastic experience!"
Πλεονεκτήματα: "The pilot kept us in the terminal when he found out that we were delayed due to fog in London. I appreciated waiting in a more comfortable, open space rather than on the plane. I was also impressed with how the controllers and schedulers in London handled the delays so that I had not problem making my connection. And as things turned out, the second leg of the trip went so well that we reached our destination on time despite a one-hour delay."
Μειονεκτήματα: "I'd like to see British Airways consider at the very least giving their customers a cup of coffee or tea on a 4-hour flight."
Πλεονεκτήματα: "Flight attendants were excellent and very pleasant."
Μειονεκτήματα: "2nd serving of food was not good."
Πλεονεκτήματα: "BA always has a wonderful crew and I really enjoy flying with them!"
Μειονεκτήματα: "One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️"
Πλεονεκτήματα: "It was a short flight but everyone was proper and professional, as I like!"
Μειονεκτήματα: "Nothing really"
Πλεονεκτήματα: "We got to London safely"
Μειονεκτήματα: "This was a two leg flight. The British Airways leg between Athens and London was one of the worst flight I have had in the past few years. I will never fly BA in within Europe again! Passengers are required to pay for a glass of water The flight reminded me of attending a professional sporting event. The flight crew is turned into food, beverage, and merchandise vendors. London Heathrow Airport is one of the worst international airports in Europe."
Πλεονεκτήματα: "Service Leg room could have been better"
Μειονεκτήματα: "Nothing in particular"
Πλεονεκτήματα: "They were very nice and honest"
Μειονεκτήματα: "Nothing at all"
Πλεονεκτήματα: "on time, safe, not crowded,"
Μειονεκτήματα: "no water or anything without paying extra. blase crew."
Μειονεκτήματα: "Tight seating altho many open at rear so was able to move there"
Πλεονεκτήματα: "Good leg room"
Μειονεκτήματα: "Movie system frequently had to be rebooted."
Πλεονεκτήματα: "New plane. Good leg room. Good service overall."
Πλεονεκτήματα: "The crew was friendly, there was entertainment"
Μειονεκτήματα: "Boarding was chaotic, no specific lines, etc."
Μειονεκτήματα: "I never actually was able to go because British airways canceled my flight the morning of."
Πλεονεκτήματα: "Nice legroom in world plus."
Μειονεκτήματα: "Wish there was live TV for sports."
Πλεονεκτήματα: "All of the flight attendants were extremely sweet!"
Μειονεκτήματα: "Only card why?? No free food??"
Πλεονεκτήματα: "The kindness of the service people."
Πλεονεκτήματα: "The crew was wonderful"
Μειονεκτήματα: "Since it was British Air, we would have had to pay $800 total to get seat assignments in advance. Because I refused to pay this exorbitant amount, my wife and I got whatever seats were leftover as assigned by BA's computer. As it was, there computer was all screwed up and we couldn't see our seat assignments or check in online and had to do that at the airport. Others reported getting tangled up with BA's computer system."
Μειονεκτήματα: "Not even a glass of water?"
Πλεονεκτήματα: "very friendly and efficient crew"
Μειονεκτήματα: "mediocre food, chaotic boarding area"
Μειονεκτήματα: "Paid extra for mediocre seats"
Πλεονεκτήματα: "Short and fast! Great end of my journey"
Μειονεκτήματα: "Horrible plane. Sounded like it was on its last legs."
Μειονεκτήματα: "After technical issues, our flight got delayed over 2 hrs. and many passengers missed international connections. BA handled the rescheduling very poorly. They did not offer any compensation and during the delayed flight, they did not even offer us water for free - just as a curtesy. Overall I see this as incapablity and very poor treatment of passengers."
Πλεονεκτήματα: "The crew was very nice and welcoming."
Μειονεκτήματα: "The seats are not comfortable at all. Spaces are too tight."
Πλεονεκτήματα: "Very cold but otherwise wonderful! Friendly, calm crew. Well done."
Πλεονεκτήματα: "Nice aircraft and flight!"
Μειονεκτήματα: "We were never offfered a snack! The people in the rows ahead of us got a snack and the people behind us did as well. Last leg of a 3 flight series of about 13 hours (and overnight), so some coffee and a small snack would have been enjoyed."
Μειονεκτήματα: "Flight was late for more than hours , due to the delate flight a lost the last train in London , I had to paid a Taxi over $ us dollars 106.00. Not in my budget . :( Maria Zoriada York"
Πλεονεκτήματα: "Flight there was ok."
Μειονεκτήματα: "British Airways customer service was terrible. Flight was delayed. We called BA and they told to us to arrive at the later flight and find our connection in London. This was not the right thing to do and we are still not home. We are now stuck in DC, have no clue where our luggage is. BA has provided no information. Not sure why they even have a call line."
Πλεονεκτήματα: "A great crew member or more can make a flight so much better."
Μειονεκτήματα: "Update your entertainment systems. Head jack was broken and system old."
Πλεονεκτήματα: "Punctuality, courtesy, professionalism."
Πλεονεκτήματα: "The entertainment selection and the friendly crew."
Μειονεκτήματα: "The seats on the first flight were incredibly uncomfortable. There was no leg room, the aisles were incredibly narrow, and the seats were so close together that my neighbor and I bumped arms throughout the flight, and neither of us are large people. That was our first flight on BA and unfortunately it will probably be our last."
Μειονεκτήματα: "No food not even snacks were served"
Πλεονεκτήματα: "Very clean craft, Nice staff and smooth flight."
Μειονεκτήματα: "smallest coach I have ever been in. very squished and I was next to my wife at 95 lb and a skinny young man who took no room at all. I am only 5'9" 170. But thats how the flights get so cheep"
Πλεονεκτήματα: "Arriving safely."
Μειονεκτήματα: "The temperature was annoyingly hot on board."
Πλεονεκτήματα: "Nothing stood out good or bad. Average plane. Average service."
Πλεονεκτήματα: "Mostly everything except for the entertainment, which on my previous travels with you entertainment was good. Crew and ground staff have so far always been nice."
Μειονεκτήματα: "Selection of movies weren't so good. Been having trouble with the online checking when coming from England to LA"
Μειονεκτήματα: "Flight delayed 2 hours in Athens due to London fog. BA did nothing for passengers with connections. No information given nor attempts to hold connections. Missed our connection by 5 minutes. Could see the airplane pulling out after RUNNING through the airport for 15 minutes to catch it. There were 7 passengers on this connection. This was unacceptable"
Πλεονεκτήματα: "Food was good, crew was great"
Μειονεκτήματα: "leg room was better than some but for a long flight it was tight"
Πλεονεκτήματα: "The food was excellent, jet airways was Rocking. Airfrance had excellent service."
Μειονεκτήματα: "Boarding in the rain is definitely not a good experience! The flight delayed so long that some of us who had connecting flights had to run from gate to gate (including clearing Canada customs) within 20 mins. Last but not least, Taipei Taiwan should NOT be listed as China."
Πλεονεκτήματα: "The staff was nice and food was pretty good"
Μειονεκτήματα: "The plane left ans hour late. The captain said it was to load ciffee on board. I was at yhe airport very early and that plane was sitting at the gate for at least two hours begire take off. There is no excuse fir the coffee not to be aboard. I was sitting in the front row in premium economy. The aet uo for TV screens in that row is awful"
Πλεονεκτήματα: "Crew was polite within their constraints for food, drinks and entertainment system."
Μειονεκτήματα: "- Long delay (3+ hrs) due to technical problems - Food was mediocre at best - Entertainment system was not working for a 10-hour flight - No personal screens, you had to use your phone or tablet, downloading the app did not work and the charging outlet for my phone was not working."
Μειονεκτήματα: "By the time the food cart got to the rear of the plane their was none of the good entrees left for my family including my to young boys who had already licked out what they wanted, but got nothing they liked."
Μειονεκτήματα: "2 hours delayed and we waited 45 minutes for our luggage to arrive."
Πλεονεκτήματα: "Comfortable aisle seat"
Μειονεκτήματα: "Better first class deals"
Μειονεκτήματα: "Flight delayed, rescheduled and didn't apologize and didn't compensate for the inconvenience. Staff is rude"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Bad food, no entertainment. Uncomfortable plane"
Μειονεκτήματα: "Food was grose. Seat was located on an emergency exit and supposed to be "preferred". Worst seat ever. Right next to the window is very uncomfortable since your stuck to the wall if the plane. Theres no window on that row. But this specific seat is awkward and very uncomfortable."
Πλεονεκτήματα: "Flight attendants were friendly and helpful."
Πλεονεκτήματα: "All was well, except for an hour delay in departure. Air Canada Rouge doesn't have any in-flight entertainment except for having to have a tablet or smartphone and having to download their App in order to watch something. Otherwise, you can attempt sleeping or reading or something else."
Μειονεκτήματα: "Lack of built-in entertainment."
Μειονεκτήματα: "I was dozing when the attendant came around- as a result went through whole flight without water!"
Μειονεκτήματα: "seating space too small"
Πλεονεκτήματα: "On time flight . Flight attendants are polite"
Μειονεκτήματα: "Late flight No info given to passengers"
Πλεονεκτήματα: "We were eventually given meal vouchers. We also ended up staying an extra night on their coin since we had to miss our connecting flight.We were treated fairly but slowly. We would have had an eight hour transit in Vancouver but with the new flights there was one hour connection. With the replacement flight also late our luggage did not make it and we were not informed until we reached Australia."
Μειονεκτήματα: "There were little babies and young children waiting with their parents to board this flight. Would have liked more consideration for them but the little ones all behaved so well! Updates were slow and then we had to pick up our luggage and wait in an area where there were no seats so we had to sit on the hard floor (or stand) for a long time."
Μειονεκτήματα: "The type of planes they use "Rouge" are too small, even for business class passengers. Seating & legroom is like upgraded economy, not business."
Πλεονεκτήματα: "Crew was curtious and professional."
Μειονεκτήματα: "My inflight entertainment was not working, the sound from the headset was a high pitched screech. This was a long flight with no entertainment."
Πλεονεκτήματα: "Flight attendants were rude had to check my carry on since there was no room overhead cabin. This happens frequently with Air Canada"
Πλεονεκτήματα: "It was on time and they served drinks."
Πλεονεκτήματα: "I was happy to be on the flight."
Πλεονεκτήματα: "The flight was on time, boarding was well-organized, the service was friendly and helpful."
Μειονεκτήματα: "The line to the washroom was quite long - there were only two washrooms at the back of the plane."
Πλεονεκτήματα: "Excellent service throughout the flight"
Πλεονεκτήματα: "The plane was roomy, there was on flight entertainment, everyone was nice, the flight was on time."
Πλεονεκτήματα: "On time flight best customer service"
Πλεονεκτήματα: "We didn't die, so that's a plus. Flight staff were nice and attentive"
Μειονεκτήματα: "Seriously, no personal tv's. The ticket prices were already expensive, but an addition cost to rent an iPad? That's crazy! Also, your wifi on the plane isn't strong enough to download the app, forcing people to rent the iPads. I see what you're doing, air canada, and it sucks. Next trip to Europe will definitely not be with your airline!"
Μειονεκτήματα: "It's hard to believe, but Air Canada did not offer wifi on our international - 9 hour - flight. I had intended to work and my daughter intended to do her homework and entertain herself online. They may have advertised no wifi, but I missed it. Additionally, our outbound and inbound planes were grounded for more than 30 minutes due to mechanical issues. It might be time for Air Canada to upgrade its international fleet!"
Μειονεκτήματα: "The flight left almost 1 hour late because paperwork wasn't signed off"
Πλεονεκτήματα: "Really friendly crew."
Μειονεκτήματα: "The plane doesn't have an entertainment system and the seats are uncomfortable."
Πλεονεκτήματα: "The crew was polite and friendly."
Μειονεκτήματα: "The seats were very small. I was flying Premium Economy, so it was tolerable, but my daughters were flying economy with very hard seats, very little room, no snacks and no entertainment. It was the Gulag! I can't imagine it being worse for them. On a short domestic flight, it may be tolerable, but for a long international flight across the pond, it was a nightmare! Also, please stop serving those hot pockets as a snack and please stop charging for potato chips and snacks unless you plan to serve a substantial meal! A 400 calorie meal is not going to keep anyone satisfied for 10 hours!"
Πλεονεκτήματα: "Crew was pleasent."
Μειονεκτήματα: "Plane is so small my knees are in the back of the chair in front of me. I'm tall but this is the only airline I've had this issue with and I have flown a lot over the past 5 years."
Μειονεκτήματα: "Received my luggage after one day"
Πλεονεκτήματα: "food and beverage service"
Μειονεκτήματα: "Lack of organization at boarding; zones need to line up in specific areas and board sequentially. Boarding was chaos."
Μειονεκτήματα: "Lack of entertainment . Unfriendly staff. Flight was long and crew did not ask passengers to close shades in order to sleep."
Μειονεκτήματα: "I feel that there should be more room between seats for people that are in the heavier side"
Πλεονεκτήματα: "Extra care for passengers"
Πλεονεκτήματα: "I accidentally left my tablet behind when I disembarked. The crew located it and brought it to me speedily while I waited in the baggage area. I'm truly grateful and impressed. All of the flight crew were delightful and thoughtful."
Πλεονεκτήματα: "It was a good flight overall."
Πλεονεκτήματα: "Flight was delayed out of italy causing us to miss our connection. Then flight next morning was delayed twice for some bogus reason, then cancelled all together. We ended up renting a car and driving four hours home. People flying to other cities on east coast were having similar problems. Actually flights back and forth to italy were ok......everything else was a nightmare."
Πλεονεκτήματα: "Good movie selection"
Μειονεκτήματα: "Poor organization and late takeoff"
Μειονεκτήματα: "Food was terrible - no movie screens - just their ipads, crew wasn't that friendly"
Πλεονεκτήματα: "Attendants were conscientious, hospitable."
Πλεονεκτήματα: "You had the latest HBO shows"
Μειονεκτήματα: "Staff was a bit rude in at check in to get onboard as I was one of the last passengers to board the plane."
Πλεονεκτήματα: "Business class compartments. Excellent by all standards"
Πλεονεκτήματα: "I liked that the head rests bent so I could rest my head on something"
Μειονεκτήματα: "There is not a lot of legroom back in the economy section - I'm 5'7" and I kept hitting my knees on the back of the seat in front of me, so if I was any taller that would have been very uncomfortable."
Πλεονεκτήματα: "Direct nonstop flight"
Μειονεκτήματα: "Surrounded by screaming babies the entire flight. Maybe there should be an Adults only section. :)."
Πλεονεκτήματα: "The pilot was good"
Μειονεκτήματα: "My tv did not work, the crew was not overly friendly and I was disappointed that for a 5 hr flight there was not even a snack. For the price of the ticket I expected better service"