Πλεονεκτήματα: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Μειονεκτήματα: "We were traveling international in Twitter after contacting we were told we can carry one checked baggage but then we were not allowed and at gate they didn’t know the procedure and repeatedly We did not get our special meal we had requested"
Μειονεκτήματα: "Not a thing!"
Πλεονεκτήματα: "Old aircraft showing its age."
Μειονεκτήματα: "Slight delay"
Πλεονεκτήματα: "Food was decent. Entertainment was decent."
Πλεονεκτήματα: "New long haul service is a real improvement in quality"
Μειονεκτήματα: "It was great fir a short flight. And they got me there early."
Πλεονεκτήματα: "Free snacks!!!"
Μειονεκτήματα: "The worst experience ever. The head flight attendant provided the worst customer experience ever. She should be terminated immediately."
Πλεονεκτήματα: "Nothing to like when 1. you are arriving at your destination after 24 hours plus delays. 2. you paid Comfort+ class (not cheap) and are constantly pushed back in the Main Cabin."
Μειονεκτήματα: "Actual flights flying on time. What a mess!"
Πλεονεκτήματα: "There were 12 delays. No help and I slept overnight in the airport. Worst experience I will never fly delta again"
Πλεονεκτήματα: "Nice smooth flight"
Πλεονεκτήματα: "Having internet access on an overseas flight was a new treat for me. Delta appears to be bucking the trend of making flying miserable. I liked the waiting area at JFK with charging stations for every seat."
Πλεονεκτήματα: "Food was great. Especially the ice cream."
Πλεονεκτήματα: "The crew"
Μειονεκτήματα: "One free beer"
Πλεονεκτήματα: "Great service"
Μειονεκτήματα: "No in flight entertainment"
Μειονεκτήματα: "The seats were incredibly hard and uncomfortable."
Πλεονεκτήματα: "The food was improved and the seat was comfortable."
Πλεονεκτήματα: "Very bad crew. Seats very uncomfortable"
Μειονεκτήματα: "Crew could have been better"
Μειονεκτήματα: "Even the comfort seats are crammed together too close. One can barely move. Dreadful"
Πλεονεκτήματα: "Food were bad. Out of air condition"
Πλεονεκτήματα: "I was rerouted through Detroit after it was apparent I would miss my connecting flight. The flight was good and I have no complaints."
Πλεονεκτήματα: "First Class. Cabin service. Frendiliness of staff. Plane arrived early."
Μειονεκτήματα: "Breakfast was not served in First Class"
Μειονεκτήματα: "No chicken sandwich."
Μειονεκτήματα: "Didn’t get our beverage and snack till we were almost ready to land at Charlotte"
Πλεονεκτήματα: "The crew on this particular flight was probably the nicest I've ever encountered on Delta. Sadly, that is rarely the case."
Μειονεκτήματα: "Small seater aircraft was cramped"
Πλεονεκτήματα: "Crew members were very nice and pilot did a great job flying thru turbulence"
Μειονεκτήματα: "I don't have any compliants"
Πλεονεκτήματα: "The crew was helpful and nice and the plane’s entertainment system."
Μειονεκτήματα: "The abrupt stopping at the end of the landing. But it was better than in the first flight. And I understand it is a small flight but add a juice option on the service along with coffee and water."
Πλεονεκτήματα: "I liked the crew when we were boarding and when we were in flight."
Μειονεκτήματα: "The plane was very small and there was no tv/radio to entertain a 3 hour flight except limited WiFi access. One remark that I also like to make is the use of the breaks when landing it was very abrupt. Please do it more gentle next time."
Μειονεκτήματα: "Didnt fly from San Francisco to Atlanta"
Πλεονεκτήματα: "Fast boarding"
Μειονεκτήματα: "Seats are too crammed and uncomfortable."
Πλεονεκτήματα: "Got to destination safely and on time"
Μειονεκτήματα: "Rude flight attendant, tight seats"
Πλεονεκτήματα: "In flight entertainment is nice but only seems to happen on shorter legs of the trip. Also, too many useless interruptions from crew during movie. You don't have to keep thanking the passengers throughout the flight. And the volume through your headset is way too loud on crew announcements compared to regular listening volume of your program."
Μειονεκτήματα: "Forced on later flight."
Μειονεκτήματα: "When checkin documents The lady was having conversations and I had to run from C to E. Then through the line I had to step aside again because my boarding pass was invalid. Many steps to check documents but still at the actual gate the documents had to be checked again."
Μειονεκτήματα: "No tv screen"
Πλεονεκτήματα: "Great people and crew early arrival nice passengers"
Πλεονεκτήματα: "My flight was canceled but Delta rebooked me on a flight leaving at about the same time as my original flight, which arrived just a little later than originally anticipated"
Μειονεκτήματα: "My original flight was canceled"
Πλεονεκτήματα: "to their Diamond Medallion customers"
Μειονεκτήματα: "The plane bathroom was old and junky"
Μειονεκτήματα: "Missed our connection due to a 30 flight delay because crew duty day and crew rest and had to rebook on a later flight on the same day. Downgraded from first class by the airline without any compensation."
Πλεονεκτήματα: "Smooth, easy, still long"
Μειονεκτήματα: "Still long"
Πλεονεκτήματα: "on time, clean, prompt."
Πλεονεκτήματα: "Attendants were courteous quick and attentive. On board entertainment was awesome. Kept us fed with main course snacks and beverages throughout. Made a 10 hour flight bearable."
Μειονεκτήματα: "Music selection available was seriously lacking but the movies and games made up for that. Also Air France going into Greece was not as good. Seats had a gap between seat and window, food left much to be desired and service was not as courteous as delta's."
Πλεονεκτήματα: "great service and a quick flight"
Μειονεκτήματα: "According to the website and documentation a card holder is supposed to get the first bag free when using this card. I did not, so I will be cancelling the card."
Πλεονεκτήματα: "Very nice entertainment and staff"
Πλεονεκτήματα: "Very new plane arrived on time no problems"
Μειονεκτήματα: "Nothing everything was great"
Μειονεκτήματα: "It's just a really small plane so the comfort isn't great but only a half hour flight"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Not loose my luggage:)"
Μειονεκτήματα: "Όλα ήταν καλά στην πτήση μας. Σας ευχαριστώ."
Πλεονεκτήματα: "The crew was astounding"
Πλεονεκτήματα: "Despite being a short flight, they gave food"
Μειονεκτήματα: "Nothing. All ok"
Πλεονεκτήματα: "Nice and attentive crew."
Μειονεκτήματα: "Seats not comfortable in premier economy."
Μειονεκτήματα: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Πλεονεκτήματα: "Great food and friendly crew."
Μειονεκτήματα: "Seatback system was old and not very functional."
Μειονεκτήματα: "No entertainment facilities"
Μειονεκτήματα: "There was no entertainment available."
Πλεονεκτήματα: "crew was great, seats were comfortable"
Μειονεκτήματα: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Πλεονεκτήματα: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Πλεονεκτήματα: "Average crew. Average seat."
Μειονεκτήματα: "They could have controlled screening babies better. They just let them scream....."
Πλεονεκτήματα: "The crew was excellent."
Μειονεκτήματα: "The snacks that were handed out prior to landing were not very good and it looked as though a lot of people in our section felt the same way. Also, there were a lot of empty seats in the comfort and premium sections, but non of our gold medallions were offered an upgrade."
Πλεονεκτήματα: "Flight was in time"
Μειονεκτήματα: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Πλεονεκτήματα: "Great seat. Comfortable. Quick boarding."
Μειονεκτήματα: "Asked flight attendant to wake me for breakfast....forgot. Long wait for bathroom,"
Πλεονεκτήματα: "Air France personnel is always really helpful"
Μειονεκτήματα: "Food and comfort in short haul are not the best - but the flight is short..."
Πλεονεκτήματα: "Intranet wifi meant I could watch entertainment on my iPad"
Μειονεκτήματα: "Seats are very uncomfortable"
Πλεονεκτήματα: "Crew was nice, too short of a flight to figure out more"
Μειονεκτήματα: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Μειονεκτήματα: "Arrived 5 hours late"
Πλεονεκτήματα: "Good selection of movies"
Πλεονεκτήματα: "My seat"
Πλεονεκτήματα: "Flight on time"
Μειονεκτήματα: "The usual Air France flights to Rome, that I have been flying for years, are now operated by Joon. For a couple months nothing changed, except the way the crew dressed. But now Joon is showing its true nature as a LOW COST airline.Seats cramped. Snacks and apple juice are now available for purchase only."
Πλεονεκτήματα: "Efficient and smooth flight. Service was great and flight attendants were friendly"
Μειονεκτήματα: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Πλεονεκτήματα: "That I was able to sleep a bit on the flight - and that we gained an hour."
Μειονεκτήματα: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Μειονεκτήματα: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Πλεονεκτήματα: "If the flight would have leave in time we would receive our luggage in time"
Πλεονεκτήματα: "It was a wonderful flight and service . Hospitality and welcoming."
Μειονεκτήματα: "Nothing everything was amazing ."
Πλεονεκτήματα: "The airplane have great entertainment system. The cabin crew are very nice."
Πλεονεκτήματα: "Nice crew, free snacks"
Μειονεκτήματα: "For taller people flying economy sucks . The seats are always to small"
Πλεονεκτήματα: "The food, the service and everything else is fine, quite good."
Μειονεκτήματα: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Πλεονεκτήματα: "Cabin crew very friendly and caring."
Μειονεκτήματα: "Airport services and lounge are OK."
Πλεονεκτήματα: "Good service at gate and on board"
Πλεονεκτήματα: "it was cancelled so they got me on the next flight on Turkish"
Πλεονεκτήματα: "Short, lots of leg space"
Μειονεκτήματα: "There are always delays. Today it was that internet was down."
Πλεονεκτήματα: "The crew was very nice and helpful."
Μειονεκτήματα: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. In a French company I expect much more. The entertainment system on the airbus a380 was like an enchant IT system from the past. Very poor reaction time. Very messy and not people oriented at all. Especially after KLM's And Delta experience."
Μειονεκτήματα: "bad smell around my seat"
Μειονεκτήματα: "Food and coffee were cold. Service on AF is getting worse."
Πλεονεκτήματα: "Free drinks and snack!"
Πλεονεκτήματα: "I like the service of AF"
Μειονεκτήματα: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"
Πλεονεκτήματα: "Boeing 777 had a lot of space. Good legroom. Timely departure and arrival, hassle free, safe trip all the way. Enjoyed the red wine; very delicious!"
Μειονεκτήματα: "Seat didn't recline. The entertainment unit was very difficult to dislodge and raise to use (We were in the front). Movies were kind of older ones but I had reading to do so entertainment wasn't that important."
Πλεονεκτήματα: "Friendly crew; comfort; punctuation. Fast boarding"
Μειονεκτήματα: "Simple food - very small amounts. No entertainment."
Πλεονεκτήματα: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Μειονεκτήματα: "Business class seats hard. Did not flatten out for sleep."
Μειονεκτήματα: "Left a little late for no apparent reason."
Μειονεκτήματα: "No pre flight service in first class even though we sat at the gate for an extra 30 minutes."
Πλεονεκτήματα: "Crew was. Great"
Μειονεκτήματα: "Some thing better to chew on"
Πλεονεκτήματα: "The choice of new movies!"
Μειονεκτήματα: "On my side crew lady was almost rude, for sure not friendly nor smiling. A lot of space for improvement there."
Πλεονεκτήματα: "Seats were comfortable with plenty of room in first class. Staff were friendly and attentive."
Μειονεκτήματα: "Dancing clowns? Overall it was a nice and pleasant flight"
Πλεονεκτήματα: "Crew was great"
Μειονεκτήματα: "Seat was uncomfortable. Flight was much too crowded"
Πλεονεκτήματα: "Crew was good. I slept and they didn't bother me."
Μειονεκτήματα: "Nothing I can think of"
Πλεονεκτήματα: "The crew was very polite and helpful as the flight attendant was still new."
Μειονεκτήματα: "It was FREEZING on the plane."
Πλεονεκτήματα: "Movie selection was good"
Μειονεκτήματα: "Fortunately I ate breakfast before getting on because I was only offered two stale cookies on board"
Πλεονεκτήματα: "They got me home eventually"
Μειονεκτήματα: "Timeliness was awful. Late crew delayed the flight 50 min. Then ripped cargo net resulted in cargo shift."
Μειονεκτήματα: "The airport experience was horrible. American Airlines did not have enough personnel on duty to process all the waiting passengers."
Πλεονεκτήματα: "The crew: very helpful, did their best to correct errors regarding special meals"
Μειονεκτήματα: "Seat assignment. Others, besides myself and my husband, were not seated together, and in our case at opposite side of the plane, but, even though the flight was full, there was no reason for that that I could see (some solo passengers were seated next to a member of a split couple/family)."
Πλεονεκτήματα: "The flight and crew were very nice"
Μειονεκτήματα: "Be on time. We missed connection flight due to departure delay"
Μειονεκτήματα: "Check in at originating and connecting flight very difficult. American Airlines could not find reservation on British Airways system. Was asked multiple times if I truly was booked on the flight. Four+ hour delay due to mechanical issues, delayed by union issues."
Μειονεκτήματα: "The entertainment / announcement system has issues. The safety video was interrupted and segments repeated randomly."
Πλεονεκτήματα: "Tim was great!"
Πλεονεκτήματα: "The seats were very comfortable, The staff were nice, the food was ok."
Μειονεκτήματα: "The food could have been better but was ok."
Πλεονεκτήματα: "The crew was amazing! And the seat was comfortable."
Μειονεκτήματα: "The over weight passenegers need to keep their arms and elbows, within their seat space. And not been inconsiderate and turn a light on at night, while they are sleeping and the other person next to them, is not, because of it!!"
Πλεονεκτήματα: "Nice crew!"
Μειονεκτήματα: "Flight delayed"
Μειονεκτήματα: "They canceled my flight. And they keep us at the airport until 10pm to tell us that flight got canceled. The worst part was they offer us to we buy with with “discount” embarrassing. They could tell me at 6pm that flight is canceled and to find other way to get to nyc."
Πλεονεκτήματα: "The flight was early."
Μειονεκτήματα: "More leg room needed."
Μειονεκτήματα: "Late flights with last minute notifications with no alternatives and then more late flights due to missing flight crews."
Μειονεκτήματα: "In a period of 20 minutes in the hour before boarding there were three gate changes. The last one was a change of terminal and gate. You have been doing this for years and you should know how to do this already."
Μειονεκτήματα: "I was unable to order a vegan meal in advance of the flight online."
Πλεονεκτήματα: "Good food onboard and very comfortable seats"
Μειονεκτήματα: "American Airlines postponed my flight for 12 hours without a concrete explanation. After complaining they offered for us to travel with Latam but my luggage wasn’t transferred to the other flight. I arrived more than 12 hours ago and I’m still waiting to hear from them."
Πλεονεκτήματα: "I met a lot of nice people in the sane situation."
Μειονεκτήματα: "The flight was delayed from 10:30 pm to 12:30pm which resulted in scrambling for a car and hotel"
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "USB port at seat. Smooth ride and landing. Complimentary wine."
Μειονεκτήματα: "Some of the typical unfriendly flight attendants. No way to get comfortable on the 10-hour flight. Horrible movie and other "entertainment" selections. Had to wait about 45 minutes on the tarmac after landing because they couldn't get an available gate for our scheduled flight. Beats the 5 HOUR delay on the flight out to Athens though. I have to say that's all the usual American Airlines incompetence. The cockpit crew always seem great though. I don't fly American unless I have to."
Πλεονεκτήματα: "Good entertainment selection"
Μειονεκτήματα: "Most was as expected."
Μειονεκτήματα: "Seats are really uncomfortable. My lower back hurt by arrival time."
Μειονεκτήματα: "Crew was incredibly unfriendly."
Μειονεκτήματα: "No carbs free meals."
Πλεονεκτήματα: "Crew was friendly and provided good service."
Μειονεκτήματα: "Seats are very small. Boarding process could be improved. Seems some people board out of sequence and it screws up the process of stowing luggage and getting to your assigned seat. These same people bring in large over sized bags that will not fit in the above compartment or underneath the seat. Charging these individuals for these violations would deter them from engaging in this behavior. You might also want to add to your instructions how to disembark the plane, some individuals think their schedule is more important and rush up the isle in front of others who are trying to get their carry on luggage from the overhead compartment. Losers!!"
Μειονεκτήματα: "Maintenance problems, late departures, uncomfortable airlines"
Πλεονεκτήματα: "On time Friendly attendants Great service Mike in First Class was awesome"
Μειονεκτήματα: "No complaints"
Πλεονεκτήματα: "Entertainment and meals"
Μειονεκτήματα: "Crew could of been friendlier"
Πλεονεκτήματα: "The selection of movies from VCE to PHL was awesome and so were the attendants. Great flight and staff!"
Πλεονεκτήματα: "Boarding went well / flight crew was friendly"
Μειονεκτήματα: "Food - meh even for airline food Entertainment - shared tv with no sound and no ear phones and it was an international flight?! We went back in time 20 +yrs"
Πλεονεκτήματα: "I liked having a window seat."
Μειονεκτήματα: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."
Πλεονεκτήματα: "flight was on time"
Μειονεκτήματα: "Walking out in rain to board the plane"
Μειονεκτήματα: "Delay No direction help for the gate Bad seats"
Πλεονεκτήματα: "My flight was first class."
Πλεονεκτήματα: "I got to my flight with ease, my flight was on time and the pilot did an excellent job of taking off and a picture perfect landing . The attendants were quick to respond to my needs, ( I needed some trash thrown away and I had a request for coffee)"
Μειονεκτήματα: "More space in coach. If there was a larger person next to me it would have been a different review"
Πλεονεκτήματα: "The seats were more comfortable. You"
Μειονεκτήματα: "The middle seat and the guy in front of me who decided to recline!!!"
Πλεονεκτήματα: "Bottom tier entertainment provided"
Μειονεκτήματα: "Advertised wifi not functional. Limited TV access (1 8" tv for every 12-16 seats) poor programming random NBC clips and partial episodes) and terrible movie. No selection/plane tracker"
Πλεονεκτήματα: "Safe flight. Two seats instead of three on the outer aisles. Although the flight was an hour and a half delayed, we landed at the original time. Not sure how that works."
Μειονεκτήματα: "Very old plane. No individual entertainment for an 8 hour flight. The old fashion tv were in the middle of the plane. The flight attendant were almost non existent. One toilet did not work. I was very disappointed"
Πλεονεκτήματα: "Quick, easy boarding. Flight arrived, and left on time. Tickets were very affordable."
Μειονεκτήματα: "How can I rate a 10 dollar sandwhich with a tiny bag of chips any higher? Entertainment? Non existent.. Wifi didnt work. I made several calls ahead of time to check if i can carry alcohol in 50 mL labelled bottles, sealed. I was told yes. Asked if i could drink them on the plane. Yes. Then I was told AFTER on plane consumption of my own alcohol that this was a federal offense. Epic mess up you guys.."
Μειονεκτήματα: "That it got cancelled"
Μειονεκτήματα: "all flights delayed"
Πλεονεκτήματα: "the crew was attentive."
Μειονεκτήματα: "the seats are extremely crammed, the boarding process was so disorganized people were yelling at the staff...anyone they could find to vent. boarding passes had to be re-scanned, people had to be removed-assigned seats and no explanation was given"
Πλεονεκτήματα: "Clean plan that was only slightly delayed"
Μειονεκτήματα: "I was charged for water on a 4+ hour flight. That’s unheard of! Also, the seats didn’t even recline. I will never fly British Airways again"
Πλεονεκτήματα: "Seats were ok. Crew was friendly, attentive and communicative."
Μειονεκτήματα: "Not much in terms of entertainment"
Πλεονεκτήματα: "The fare was OK"
Μειονεκτήματα: "British Airways was once again late and they lost my luggage -- on a short, direct, one-hour flight, where I checked in 2 hours early. Unbelievable. They have gone from one of the best to one of the worst. No amenities, surly crew, and terrible performance. Never again."
Πλεονεκτήματα: "Good food."
Μειονεκτήματα: "They are very slow in checking people in"
Μειονεκτήματα: "Not even a drop of water included in a 3:50 flight pathetic for major airline"
Πλεονεκτήματα: "Crew was good. Cramped seating as usual."
Μειονεκτήματα: "Extra seat leg and knee room like 4 more inches would make all the difference in the world."
Πλεονεκτήματα: "The pilot kept us in the terminal when he found out that we were delayed due to fog in London. I appreciated waiting in a more comfortable, open space rather than on the plane. I was also impressed with how the controllers and schedulers in London handled the delays so that I had not problem making my connection. And as things turned out, the second leg of the trip went so well that we reached our destination on time despite a one-hour delay."
Μειονεκτήματα: "I'd like to see British Airways consider at the very least giving their customers a cup of coffee or tea on a 4-hour flight."
Πλεονεκτήματα: "Landing was perfect!"
Πλεονεκτήματα: "BA always has a wonderful crew and I really enjoy flying with them!"
Μειονεκτήματα: "One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️"
Μειονεκτήματα: "This is the second time your plans have been late! You were late leaving from Venice to London Heathrow on August 1 which I barely made the flight to Glasgow and then coming back your flight is late leaving Edinburgh to Heathrow And my luggage doesn't make it again! You don't even serve water on the airplane which is ridiculous! Your flight crew were nice but you really need to be on time or not schedule flights with such short layover times!"
Πλεονεκτήματα: "Boarding went fast, staff was friendly, security information on screen, so it was easy to follow."
Μειονεκτήματα: "We had a 30 minute delay, didn’t get any information about why leaving late and why flying in circles over London... would understand if I would’ve known zhe reason."
Πλεονεκτήματα: "We got to London safely"
Μειονεκτήματα: "This was a two leg flight. The British Airways leg between Athens and London was one of the worst flight I have had in the past few years. I will never fly BA in within Europe again! Passengers are required to pay for a glass of water The flight reminded me of attending a professional sporting event. The flight crew is turned into food, beverage, and merchandise vendors. London Heathrow Airport is one of the worst international airports in Europe."
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "The crew was not that great.."
Πλεονεκτήματα: "on time, safe, not crowded,"
Μειονεκτήματα: "no water or anything without paying extra. blase crew."
Πλεονεκτήματα: "Ground staff were excellent, the comfort was acceptable."
Μειονεκτήματα: "Entertainment was mediocre, and absence of WiFi on air was disappointing. Not being able to eat food of your choice in business class because it ran out, is not acceptable. Crew were indifferent"
Πλεονεκτήματα: "Food, drinks, pillow, blanket, movie options."
Πλεονεκτήματα: "Crew were nice and helpful"
Πλεονεκτήματα: "The safety video was a great. All was on time."
Μειονεκτήματα: "Not even a glass of water?"
Πλεονεκτήματα: "The crew & procedures were excellent. Perfect timing. I had a book to read & I meditated during the flight, so I didn't need the available entertainment--thus the N/A rating in that category. Perfect timing."
Μειονεκτήματα: "Seats could be more comfortable."
Πλεονεκτήματα: "The crew was amazing."
Πλεονεκτήματα: "The subject says it all."
Μειονεκτήματα: "Paid extra for mediocre seats"
Πλεονεκτήματα: "We sat in the plane for 2 hours and were told they were dealing with a passenger issue."
Μειονεκτήματα: "After technical issues, our flight got delayed over 2 hrs. and many passengers missed international connections. BA handled the rescheduling very poorly. They did not offer any compensation and during the delayed flight, they did not even offer us water for free - just as a curtesy. Overall I see this as incapablity and very poor treatment of passengers."
Μειονεκτήματα: "It would be nice to have a free juice or soft drink on this flight. They only offer free water, and then you have to ask for it."
Πλεονεκτήματα: "The crew was very nice and welcoming."
Μειονεκτήματα: "The seats are not comfortable at all. Spaces are too tight."
Πλεονεκτήματα: "Very little."
Μειονεκτήματα: "Seats are ridiculously small! I'm only 5'11" and could barely fit. I can't imagine what it's like for a taller man. It's also the first time I ever broke into a sweat on a flight. There are no overhead vents! Complaints to the staff were met with a surly reply that nothing could be done. Food was inedible. Movies were ok but they put the box for the equipment under the seat in front of you! What little space we have for our feet is now taken up by the entertainment equipment!! I've had much better experiences on discount regional airlines than on this trans-Atlantic "premium" carrier."
Πλεονεκτήματα: "good entertainment"
Μειονεκτήματα: "food was worse than typical airline"
Μειονεκτήματα: "Flight was late for more than hours , due to the delate flight a lost the last train in London , I had to paid a Taxi over $ us dollars 106.00. Not in my budget . :( Maria Zoriada York"
Πλεονεκτήματα: "Flight there was ok."
Μειονεκτήματα: "British Airways customer service was terrible. Flight was delayed. We called BA and they told to us to arrive at the later flight and find our connection in London. This was not the right thing to do and we are still not home. We are now stuck in DC, have no clue where our luggage is. BA has provided no information. Not sure why they even have a call line."
Πλεονεκτήματα: "Not much"
Μειονεκτήματα: "No 'service'. No sign of crew. Screen didn't work. Not a lot for the money!!!"
Μειονεκτήματα: "When we arrived at gate, I went to ask the woman at the desk if this was the correct location for our flight. She mumbled "we haven't started boarding yet" and dismissed my question. rudely. She was harried, and continued to act that way when the boarding process started."
Πλεονεκτήματα: "Punctuality, courtesy, professionalism."
Μειονεκτήματα: "Couldn't even get a cup of coffee on the flight without a fee. Even on a short flight, you should be able to get water/tea/coffee..."
Μειονεκτήματα: "No food not even snacks were served"
Μειονεκτήματα: "You had cargo on the plane we were supposed to board that leaked and contaminated the plane's controls. 2 hour delay. The replacement plane was beat up, old, and quite shaky."
Πλεονεκτήματα: "Very clean craft, Nice staff and smooth flight."
Μειονεκτήματα: "Charging money even for a soda. Seriously so cheap."
Πλεονεκτήματα: "The food was quite good."
Μειονεκτήματα: "The seat selection process is extortion. After paying thousands of dollars for upgrades, I still couldn't get a seat next to my spouse. Customer service didn't care, crew didn't care, but we cared. We also has to bus out to the plane practically in another city, then sat on the tarmac for 1.5 hours."
Πλεονεκτήματα: "Pleasant and helpful crew;"
Μειονεκτήματα: "Everyone was terrible"
Πλεονεκτήματα: "Safe flight arrived early!!!"
Μειονεκτήματα: "Crew seemed non friendly. Did only what was required. Seats were tight And very cramped."
Πλεονεκτήματα: "The flight crew was very courteous and helpful, and made the entire experience very pleasant."
Μειονεκτήματα: "The boarding process was a bit confusing. We were that the gate closed at a certain time, but there was no information when you were waiting at the gate at that time. Once boarding started, it was confusing as to which line you should wait it."
Μειονεκτήματα: "Flight delayed 2 hours in Athens due to London fog. BA did nothing for passengers with connections. No information given nor attempts to hold connections. Missed our connection by 5 minutes. Could see the airplane pulling out after RUNNING through the airport for 15 minutes to catch it. There were 7 passengers on this connection. This was unacceptable"
Πλεονεκτήματα: "The audio did work for movies"
Μειονεκτήματα: "I felt very warm and uncomfortable"
Πλεονεκτήματα: "The in-flight food was good"
Μειονεκτήματα: "Not being able to select seating for free at time of ticket purchase"
Πλεονεκτήματα: "The crew was nice"
Μειονεκτήματα: "The space was so limited"
Μειονεκτήματα: "boarding was crowded and unorganized. Business class seats are just regular seats with the middle blocked out and set with a table. No entertainment. Lounge was outside the security area and wasn't told until we went past security."
Πλεονεκτήματα: "Friendly staff"
Μειονεκτήματα: "Flight was delayed 2 hrs"
Μειονεκτήματα: "In-flight entertainment had technical issues."
Πλεονεκτήματα: "Air Canada crews continue to be friendly, polite and proactive, and definitely earn their best-in-North-America ranking."
Μειονεκτήματα: "I haven't flown AC in a while, but I remember this flight having dinner service and cookies + ice cream. While the printed menus themselves have improved, I would have preferred dinner service over breakfast especially as those with connecting flights get another breakfast no matter how short."
Πλεονεκτήματα: "Nice seats fast boarding"
Μειονεκτήματα: "Snack can be more richer"
Πλεονεκτήματα: "Crew was polite within their constraints for food, drinks and entertainment system."
Μειονεκτήματα: "- Long delay (3+ hrs) due to technical problems - Food was mediocre at best - Entertainment system was not working for a 10-hour flight - No personal screens, you had to use your phone or tablet, downloading the app did not work and the charging outlet for my phone was not working."
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "Seats the the very rear"
Πλεονεκτήματα: "I liked the entertainment. The crew was very attentive."
Μειονεκτήματα: "One of the meals wasn’t extremely desirable."
Πλεονεκτήματα: "Staff were friendly and accommodating"
Μειονεκτήματα: "Flight was delayed over 2 hours on New Years Eve and in return, we were given $10 food vouchers... only problem was most things were closed in the airport because it was New Years, and what was open the $10 barely covered it. In flight entertainment wasn’t working properly and frequently cut out. Eventually gave up."
Μειονεκτήματα: "Air Canada has the worst customer service I have seen in the industry. We paid over $1,200 extra for a short flight, but given their prioritization frameworks, when we missed our flight due to reasons they were partially responsible for, they made us wait over 12 hours vs. the 2 we paid for."
Πλεονεκτήματα: "Great crew and smooth flight. Boarding is a bit stressful because storage is eaten up quickly by other passengers. Great movie selection and decent food. Thank you!"
Πλεονεκτήματα: "My wife had injured her knee before our trip and was having difficulty walking. Air Canada provided wheelchair assistance every part of our airport transfers between Atlanta and Japan. Thanks so much !"
Πλεονεκτήματα: "the concept"
Μειονεκτήματα: "the reality"
Πλεονεκτήματα: "Flight was nice and quick."
Μειονεκτήματα: "Not sure if the plane was fully clean (had an old smell to it); plane was also packed."
Πλεονεκτήματα: "A short flight on a small plane.Smooth flight, smooth, smooth landing. Although the flight was delayed, the passengers were kept informed as to where the plane was and the expected time of departure."
Πλεονεκτήματα: "Great service, and no issues to report."
Πλεονεκτήματα: "The crew was amazing - I fly a lot and they were dialed. Very friendly and accommodating."
Μειονεκτήματα: "It seemed like an older plane, I'm over 6 ft and my knees wedged into the seat in front of me before the person decided to recline their chair. Definitely not comfortable for an 8 hour flight. Two more inches would have changed a lot."
Μειονεκτήματα: "Food was grose. Seat was located on an emergency exit and supposed to be "preferred". Worst seat ever. Right next to the window is very uncomfortable since your stuck to the wall if the plane. Theres no window on that row. But this specific seat is awkward and very uncomfortable."
Μειονεκτήματα: "Threat , people stoll my staff"
Πλεονεκτήματα: "The boarding was smooth. The attendant at the checking was very friendly and courteous, the website information on the luggage weight was incorrectly worded and we had to transfer some of the clothing to a carrying on bag. The wheelchair attendant was very friendly and courteous she made my mother feel relaxed since it was her first time traveling alone as a disabled person."
Μειονεκτήματα: "A snack should have been served. Only juices were served. An announcement should have been made for layover passengers to purchase food at the airport if they are unable to purchase on board with a card."
Πλεονεκτήματα: "Very good overall."
Μειονεκτήματα: "Entertainment selection poor and dated."
Μειονεκτήματα: "Flight was delayed for more than hour."
Μειονεκτήματα: "I was dozing when the attendant came around- as a result went through whole flight without water!"
Πλεονεκτήματα: "On time, smooth, nice crew."
Μειονεκτήματα: "I don't like the fakt you have to pay for food on not so short flight( over 5 hours). Addicionaly, pay machines are apparently old fashion because they only take Visa. I can pay with my Master Card anywhere else in the world but Air Canada."
Πλεονεκτήματα: "Flights were on time"
Μειονεκτήματα: "Forcing us to check carry on bags, and not very courteous about it."
Πλεονεκτήματα: "Everything was great...but there was a medical issue on board and it would be good to hear that the guy who got 'ill' is ok and that it was nothing serious that anyone else could have contracted from him. Paramedics boarded the plane when we landed, I assume it's nothing serious but would be nice to hear from air Canada to confirm. Other than this unfortunate event ... everything was great starting with the staff at the ticket counter."
Μειονεκτήματα: "Flight was from FLL to YUL."
Μειονεκτήματα: "Air Canada staff appear to wear their job dissatisfaction on their sleeves. They don't smile enough and often when they do its to each other like there's an inside joke we don't know about."
Πλεονεκτήματα: "Crew was friendly"
Μειονεκτήματα: "No leg room, no snack for a 5+ hour flight, a bit messy, no entertainment, not too comfortable"
Πλεονεκτήματα: "Really a lovely new airplane with great features. Comfortable and everything went smoothly."
Μειονεκτήματα: "Connecting flights to/from the US are a challenge. Both times (coming and going) were significantly delayed, causing me to miss my outbound flight. While AirCanada did rebook, I ended up in a ridiculous process of having to claim my suitcase (even though it had been checked all the way to my final destination and I never intended to stay in Canada) which involved dealing with non- communicative staff who slowly located the bag, got me an escort into the baggage terminal and then send me through customers even though I was just trying to get the bag on the flight they rebooked me on. Whole process took 2.5 hours. My shuttle was late for my inbound trip and when I tried to check in (which was just slightly less than an hour before departure) they took my passport and just stood there. No communication about what was happening. Luckily, after about 10 minutes they did check me in but kind of unnerving not to know what was happening. Wish the staff were more available and more communicative."
Μειονεκτήματα: "Not enough food for passengers on board. Flight attendants were visibly upset, rude, unable to handle the passenger load, uncommunicative when problems arose."
Πλεονεκτήματα: "We didnt fly air canada, it was a partner airline that was great, they provided food and had lots of movie options."
Μειονεκτήματα: "My girlfriend and I booked our flights about 10 months in advance and had selected seats next to each other for all of our Air Canada Flights. Somehow all of these seats were changed without an update to us. We did not sit together at all on any of our flights and were put in middle seats, which is not what we originally requested. We were both very upset with this as some of these were long flights."
Πλεονεκτήματα: "We didn't die, so that's a plus. Flight staff were nice and attentive"
Μειονεκτήματα: "Seriously, no personal tv's. The ticket prices were already expensive, but an addition cost to rent an iPad? That's crazy! Also, your wifi on the plane isn't strong enough to download the app, forcing people to rent the iPads. I see what you're doing, air canada, and it sucks. Next trip to Europe will definitely not be with your airline!"
Πλεονεκτήματα: "The price"
Μειονεκτήματα: "The food and the seats were cramp"
Μειονεκτήματα: "Food and no tv on the seat didn't want to look own the whole time"
Πλεονεκτήματα: "Really friendly crew."
Μειονεκτήματα: "The plane doesn't have an entertainment system and the seats are uncomfortable."
Πλεονεκτήματα: "The crew was polite and friendly."
Μειονεκτήματα: "The seats were very small. I was flying Premium Economy, so it was tolerable, but my daughters were flying economy with very hard seats, very little room, no snacks and no entertainment. It was the Gulag! I can't imagine it being worse for them. On a short domestic flight, it may be tolerable, but for a long international flight across the pond, it was a nightmare! Also, please stop serving those hot pockets as a snack and please stop charging for potato chips and snacks unless you plan to serve a substantial meal! A 400 calorie meal is not going to keep anyone satisfied for 10 hours!"
Πλεονεκτήματα: "Same as first leg of journey...."
Μειονεκτήματα: "Did not make this flight."
Πλεονεκτήματα: "Made it in one piece without lost luggage"
Μειονεκτήματα: "4+ hour flight, no complimentary snacks, seating felt cramped,~45 minute delay in departure and docking, infotainment center broken"
Μειονεκτήματα: "Lack of entertainment . Unfriendly staff. Flight was long and crew did not ask passengers to close shades in order to sleep."
Μειονεκτήματα: "Food was terrible - no movie screens - just their ipads, crew wasn't that friendly"
Μειονεκτήματα: "Simple mistakes which could and should have been avoided made us late. The food and drink service should not have been a charge on such a long flight."
Πλεονεκτήματα: "Attendants were conscientious, hospitable."
Πλεονεκτήματα: "Our flight was delayed about an hour and a half because of earlier delays in the day and the ground crew and pilot kept us fully informed of the situations as they evolved. Because of the timely updates I did not hear one person complain in my earshot range. Apart from the delay the service was great, as always."
Πλεονεκτήματα: "You had the latest HBO shows"
Μειονεκτήματα: "Staff was a bit rude in at check in to get onboard as I was one of the last passengers to board the plane."
Πλεονεκτήματα: "Flight was uneventful--just what I like!"
Μειονεκτήματα: "There was nothing that I can think of.."
Πλεονεκτήματα: "Seats were wide and very comfortable"
Μειονεκτήματα: "No in flight entertainment available"
Μειονεκτήματα: "Flight left almost one hour late"