Πλεονεκτήματα: "Yes, seats were very comfortable and crew members were extremely helpful"
Μειονεκτήματα: "Everything was excellent."
Πλεονεκτήματα: "Price was really good. The information on App to find the location reminding the trip ... is fine too."
Μειονεκτήματα: "Food and seat were not that much fine."
Μειονεκτήματα: "Boarding by bus .... on time but departure delayed 45 mins ... I guess typical for China ..."
Μειονεκτήματα: "They should have more blankets"
Μειονεκτήματα: "Seats on plane were small and uncomfortable. Checking in to flight was awful."
Μειονεκτήματα: "Language skills of crew members could be improved. Dinner was ok. Entertainment was not individual by seat."
Πλεονεκτήματα: "seats are comfy fast boarding on time"
Μειονεκτήματα: "not enough food"
Πλεονεκτήματα: "Everything ran smoothly and on time and efficiently."
Μειονεκτήματα: "There were things that got lost in translation with the crew, but they really did try their best."
Πλεονεκτήματα: "Pros: Very pleasant and helpful crew flying back."
Μειονεκτήματα: "Cons: Small seats, food was scarce and mediocre (considerably better on our flight away versus coming back). On flight to China, crew were quite curt. The in-flight entertainment was low-quality--both my and my partner's tvs were broken for our return flight."
Πλεονεκτήματα: "China Southern's people in Guangzhou are helpful and attentive. The boarding process goes as well as it can when boarding a plane that seats over 500 people. I enjoy flying on the upper deck of the A380. Even though the entertainment system went out late in the flight, it couldn't overcome the helpfulness, and friendliness of the flight attendants. China Southern's flight attendants are the best in the world."
Πλεονεκτήματα: "I do get what some other reviewers are saying. The food was just fine, better than some airlines but no worse for sure. The crew was excellent and attentive, and i'm saying these things not having had the benefit of the CHEAP flight noted by the previous reviewer. I'll be flying with these guys again."
Μειονεκτήματα: "The same gripes everyone has about airline experiences, it's cramped, x 15 hours."
Μειονεκτήματα: "They lost my bag. I made sure to check with the attendant multiple times to make sure my bag would be on the flight to Bali and they confirmed it would. When I arrived in Bali, I was notified that my bag was still in China. They had over 12 hours to make sure my bag would be on the flight"
Πλεονεκτήματα: "We enjoyed our flight on China Southern. The aircraft, the service, the staff, the food: everything was great. The flight was delayed out of Phuket, causing us to miss our connecting flight to SFO in Guongzhou, but China Southern provided us with a seamless alternate and our ultimate arrival at ATL was barely delayed."
Μειονεκτήματα: "I'm sorry but the Chinese push people and crowd people like no other. There's no such thing as personal space. For that reason, I won't book on this airline again. The Beijing Airport wasn't pleasant. Had to sit downstairs in the basement gate area just to get internet connection which was non existent. Airport was pretty small to be waiting around for 3 hours. Won't connect through there again."
Πλεονεκτήματα: "I had the chance to chose my meal in advance, the food was great"
Πλεονεκτήματα: "China Southern is just a good solid team their people are nice and the planes are clean and proper."
Μειονεκτήματα: "i don't think they gave us breakfast, which would have been nice, given that upon arrival there's a tough visa ordeal to go through."
Πλεονεκτήματα: "Nothing much"
Μειονεκτήματα: "The domestic flight from Guangzhou to Yiwu was delayed by about 2 hours. No announcements. Also my bag was lost and still no sign after 24 hours."
Μειονεκτήματα: "my baggage didnt arrive with me"
Πλεονεκτήματα: "Never flown this airline or even come to this part of the world before this trip so had no expectations. But the flight crew was super helpful, courteous, food was good, and flight was pleasant with good entertainment."
Μειονεκτήματα: "They didn’t have sparkling water!"
Πλεονεκτήματα: "Pretty spacious, seats were comfortable enough, good entertainment"
Μειονεκτήματα: "Couldn't check in online and consequently select a sea - it was very stressful"
Πλεονεκτήματα: "Long but very pleasant flight"
Μειονεκτήματα: "The China Southern Airline in GuangZhou could not validate my online tickets during check-in. I was required to pay more than $200 additional fees for last minute add-on for two tickets and spent over an hour doing this. It was not a pleasant experience at all."
Πλεονεκτήματα: "Flight was short and bumpy, so I was impressed that flight attendants managed to pass out peanuts and water."
Μειονεκτήματα: "Flight left Harbin 2.5 hours late and arrived in Vladivostok 3 hours late. There was no explanation in English other than that aircraft was unavailable, and I'm pretty sure that Chinese announcements were just as sparse. Staff in Harbin were close to venomous when asked about the situation. As a result of the flight's lateness, I missed the last bus from the airport in Vladivostok and had to take $27 taxi, arriving at hotel after 1 in the morning."
Πλεονεκτήματα: "It was fast and we got water. The pilot flew well through the turbulence."
Μειονεκτήματα: "Unhealthy snack. Offer something fresh instead of cookies."
Πλεονεκτήματα: "Flight left on time. Direct flight."
Μειονεκτήματα: "Food is horrible. Aircraft cabin smells old and dirty. Staff not very friendly"
Μειονεκτήματα: "My flight was cancelled unbeknownst to me until I arrived to check in. Both the airline and the booking agency were denying who's fault it was. After 3 hours, I was finally out on another flight with Air China that I almost missed because they took so long to help me!"
Πλεονεκτήματα: "The Cabin was clean, seats were new, usb charging port was a nice touch."
Μειονεκτήματα: "The food was really poor."
Πλεονεκτήματα: "comfortable seat in biz class very welcoming and friendly cabin crew on time departure and arrival"
Μειονεκτήματα: "food was pretty bad"
Πλεονεκτήματα: "Crew was really good and helpful but sometimes there was a language barrier. I accidentally got off the plane but it was my own mistake aa I should of paid closer attention to the itenary. I did ask a crew member if I should leave the plane and she said to ask ground crew. But there was a lot of pasangers that did the same thing. I had to go through customs, security check and immigration to get back on the plane."
Πλεονεκτήματα: "Crew was very kind, the vegetarian option was nice to have. The entertainment options were pretty good as well for a small puddle jump. Plenty of room for checked baggage."
Μειονεκτήματα: "The seats were a bit of a squeeze, and the food itself was pretty terrible. The entertainment screen did not work on my seat (was pretty clearly being operated by someone else). Contacting them before the flight was extremely difficult."
Μειονεκτήματα: "Never on time"
Μειονεκτήματα: "The crews were okay but not that friendly."
Πλεονεκτήματα: "KLMs overall attention to detail from hot towels to regular water or juice to prevent degradation. Welcoming friendly cabin attendants."
Μειονεκτήματα: "Crew was not organised"
Πλεονεκτήματα: "Overall good."
Πλεονεκτήματα: "Flight got cancelled last minute. Rebook service was horrrible. The supervisor was very emotional and unprofessional. He was screaming on the phone and refuse to listen saying I already told you what happened this is our policy thats it! At the end they finally rebooked the flight, but the layover was close to 10hrs. I later found out they had a 3hr layover. It could of been a lot smoother. I do not recommend this airline."
Μειονεκτήματα: "Flight got cancelled last minute. Rebook service was horrrible. The supervisor was very emotional and unprofessional. He was screaming on the phone and refuse to listen saying I already told you what happened this is our policy thats it! At the end they finally rebooked the flight, but the layover was close to 10hrs. I later found out they had a 3hr layover. It could of been a lot smoother. I do not recommend this airline."
Πλεονεκτήματα: "Didn't check me through for my second leg, and I had a very short layover in Guangzhou. Luckily they let me skip the very long line at the immigrations/transfer counter to get my boarding pass. Flight itself left early and was pleasant."
Πλεονεκτήματα: "Punctual departure and arrival. Cabin crew was very attentive. Plenty of movie and entertainment choices."
Μειονεκτήματα: "Limited food options - only pork in my section. No soap in bathroom. Limited leg room."
Πλεονεκτήματα: "Plane was nice and new."
Μειονεκτήματα: "The food could be the worst of any airline food...and that is saying something. Also I had two flights and the short flight was a very old looking plane with the thinnest seats I had ever seen. It was one the first leg of a long trip so I was worried this is how the bigger flight was going to be but the next plane looked new and was much more comfortable."
Μειονεκτήματα: "food was horrible"
Μειονεκτήματα: "Will never use this airline."
Μειονεκτήματα: "China Southern cancelled the flight, and automatically rescheduled this flight to 4 days later - unacceptable. It took a lot of time to cancel it, and I am still waiting for a refund. (You're welcome for the three month free loan.)"
Μειονεκτήματα: "My luggage was delayed"
Πλεονεκτήματα: "Flights ran on time. Price was less than other airlines"
Πλεονεκτήματα: "The good care given by the flight crew"
Μειονεκτήματα: "Not much - it was quite good"
Μειονεκτήματα: "Seats were very uncomfortable."
Πλεονεκτήματα: "Excellent choices of movies and shows"
Μειονεκτήματα: "Food was so-so"
Πλεονεκτήματα: "The crew is all very polite and proffetional. The airplane is in good shape, and the business class is very comfortable. Good movies on the plane."
Μειονεκτήματα: "China Southern lounge in Los Angeles is very disappointing compare to any other. Out of 4 flights we had 2 delays of 2-3 hours each. Food is not in the quality you expect at least not for business class. They take your headphones 1 hour before landing while the movies run until 15 min before landing."
Μειονεκτήματα: "I wasn't allowed on the flight. Had to buy another one."
Πλεονεκτήματα: "Friendly staff"
Μειονεκτήματα: "Movies could have more selection."
Μειονεκτήματα: "The flight was always delay."
Πλεονεκτήματα: "Crew member helped me get extra space for injured leg by having a passenger next to me find a new seat."
Πλεονεκτήματα: "Seats were comfortable and crew was super accommodating."
Μειονεκτήματα: "The tray area was bit dirty"
Πλεονεκτήματα: "Crew are okay. Lucky, there wasn’t that many people on the plane."
Μειονεκτήματα: "Rest room need clean more and food wasn’t that good."
Πλεονεκτήματα: "Great crew"
Μειονεκτήματα: "6 hours late"
Πλεονεκτήματα: "Amazing crew and service"
Πλεονεκτήματα: "The food was good."
Μειονεκτήματα: "The entertainment system."
Πλεονεκτήματα: "The crew was amazing. The food was pretty good as well."
Μειονεκτήματα: "Entertainment could have been better. The entire 12 hour flight from Los Angeles to Beijing, the audio on the entertainment system did not work. It was very unfortunate."
Πλεονεκτήματα: "Everything for me to reach my destination was simple easy and accessible."
Μειονεκτήματα: "Planes are not ment for 6'0 people, its very uncomfortable for sitt8ng down even when reclined to a certain degree. Its difficult"
Πλεονεκτήματα: "Number of crew and attentiveness; meal service on a short flight and efficiency in delivery"
Μειονεκτήματα: "Mass boarding rather than by section"
Πλεονεκτήματα: "Great crews! Great food!"
Μειονεκτήματα: "There is nothing I can complain"
Πλεονεκτήματα: "The food was really go and the flight attendants were really nice"
Μειονεκτήματα: "Seats weren’t so comfortable so I will next time splurge on better seats"
Πλεονεκτήματα: "Very friendly, great services."
Μειονεκτήματα: "The flight was cancelled. How can i get my money back? Thanks for your help!"
Μειονεκτήματα: "The plane was so cold that by the end people were wearing their parkas. I started the flight healthy and ended it with a hacking cough that turned into a full blown cold. The not very good food was also not warm."
Πλεονεκτήματα: "Pleasant, uneventful, and meal service."
Μειονεκτήματα: "No individual entertainment, but comfortable seating. Good trade off."
Μειονεκτήματα: "Not enough time to transfer due to delay and staff wasn't helpful"
Μειονεκτήματα: "Entertainment screen is fault."
Μειονεκτήματα: "Terrible flight. Crew was rude. Food was terrible. Seat back entertainment was broken, and they don't allow any electronics on for any reason."
Πλεονεκτήματα: "The staff was very pleasant."
Πλεονεκτήματα: "Food was good, crew was courteous, comfortable seats."
Μειονεκτήματα: "Some delays, touch screen was not working."
Πλεονεκτήματα: "Great flight and entertainment throughout."
Μειονεκτήματα: "Everything w this flight was satisfactory. No negatives to mention."
Μειονεκτήματα: "Chinese passengers needs more training in travel etiquette and listening to crew members. As a fellow chinese myself, it is really sad to witness the uncouth behavior of chinese travelers."
Πλεονεκτήματα: "The flight had a comfortable amount of people so ther was extra room. Food was decent."
Μειονεκτήματα: "The plane was new and clean at the beginning of the flight. It was a sty after. Flight attendants don’t pick up garbage regularly and service is lacklustre"
Πλεονεκτήματα: "Everything went well and plane was held. Crew was good."
Πλεονεκτήματα: "The service was good. The aircraft was an old aircraft and noisy."
Μειονεκτήματα: "Aircraft was old and noisy."
Πλεονεκτήματα: "short flight and nice attendants"
Μειονεκτήματα: "would like more leg room"
Μειονεκτήματα: "Food was not good. Small portion."
Πλεονεκτήματα: "Quick boarding"
Μειονεκτήματα: "But slow to take off"
Μειονεκτήματα: "since this portion of my flight was cancelled by air china they tried to book me on the next day but my husband decided to come meet me in beijing after getting me a hotel and driver to pick me up the night that i was stranded. i told air china not to book me on the flight the following morning that i wasn't going to take it. they never did that and ended up cancelling the entire remaining flights on air china. this was the worst experience with an airline i've ever experienced."
Μειονεκτήματα: "Food, entertainment"
Πλεονεκτήματα: "Good service overall"
Μειονεκτήματα: "Some delays in flights, and poor communication. Nothing too bad, but sometimes we were left wondering what happened, or when we could expect the flight to depart. If I had close connection times, I would have lost two flights"
Μειονεκτήματα: "Need more vegetarian dishes available"
Πλεονεκτήματα: "Nothing, it was a horrible, never to be repeated experience compared to JAL, Asiana, and China Airlines (Taipei), which I ususually take."
Μειονεκτήματα: "Inconvenient gates, landed in LAX near the beach, 40 minute bus ride to Tom Bradley. Horrible, inedible food. Basically I will never take this airline again and strongly recommend that their low-ball pricing is like a mean trick; and not worth the low cost at all. I should have known, "you get what you pay for"."
Μειονεκτήματα: "Flight was canceled. Customer service was incredibly unprofessional."
Πλεονεκτήματα: "Great flight attendant service. ."
Μειονεκτήματα: "Poor amenities: no sandals, no warm towels. Poor airplane"
Μειονεκτήματα: "Couldn't touch your phone."
Πλεονεκτήματα: "Nothing really"
Μειονεκτήματα: "Narrow layover time in Beijing was extremely stressful when trying to catch the connecting flight. Food tastes like cardboard, no USB plug in to charge your devices, poor selection of movies, and crew member's attitudes can lighten up."
Πλεονεκτήματα: "Polite staff, relatively comfortable and decent food."
Μειονεκτήματα: "No form of in flight entertainment and chinese air regulations prohibit mobile phone operation. Boring, but not the worst."
Πλεονεκτήματα: "Cheap, everything worked out."
Μειονεκτήματα: "We sat on the tarmac for several hours before we took off - "because it was a busy day"."
Πλεονεκτήματα: "Friendly staff!"
Μειονεκτήματα: "The entertainment screen kept freezing, it was frustrating"
Μειονεκτήματα: "The food The plane was old"
Πλεονεκτήματα: "Great price but crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. The stewardesses were nice but spoke almost no English so helping us to find our connecting flight was impossible."
Μειονεκτήματα: "Crowded seating, no air flow, bad food, couldn't use the games on my phone, and the touch screen entertainment was a 50/50 chance of not working. Stewardesses spoke almost no English so helping us to find our connecting flight was impossible."
Πλεονεκτήματα: "Boarding was very smooth and easy. Seat was uncomfortable ."
Μειονεκτήματα: "I like to use my device to listen to my music & game but not allowed even during flight."
Μειονεκτήματα: "Flat tyre in ny. When trying to make connection a skinny kid said i had to run 6 football fields to make the jet in time. So i did. Upon arriving the shuttke was about to leave for the plane. I pleaded to the woman to stop the shuttle and she motioned obe minute so she could continue a convesatiin with a friend as she was noit available for contact. Took me 2 days to reach ny destination. Got food poisoning on the flight.on the way back. I shoukd start a law suit at the very least. t"
Πλεονεκτήματα: "Very nice staff!!"