Μειονεκτήματα: "Όλα ήταν καλά στην πτήση μας. Σας ευχαριστώ."
Πλεονεκτήματα: "The crew was astounding"
Πλεονεκτήματα: "Cops is always a good reason to flight"
Μειονεκτήματα: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Πλεονεκτήματα: "Despite being a short flight, they gave food"
Μειονεκτήματα: "Nothing. All ok"
Μειονεκτήματα: "Flight was delayed"
Πλεονεκτήματα: "Entertainment programs"
Μειονεκτήματα: "New variety of food"
Πλεονεκτήματα: "Everything! The service was exceptional!"
Πλεονεκτήματα: "The whole crew is so kind"
Μειονεκτήματα: "Delta made my whole first flying experience the best."
Μειονεκτήματα: "The craft is a bit old. Harsh landing."
Μειονεκτήματα: "There was no entertainment available."
Πλεονεκτήματα: "Red wine was excellent"
Μειονεκτήματα: "Bright lights on throughout flight, would have been nice to dim lights for late night flight so passengers could rest"
Πλεονεκτήματα: "The crew was pleasant and boarding efficient I lucked out with first class"
Μειονεκτήματα: "Lost my luggage."
Μειονεκτήματα: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Μειονεκτήματα: "The food was mediocre. Flying La Compagnie in the past was a much better food experience."
Πλεονεκτήματα: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Μειονεκτήματα: "Boarding at CDG was awfully slow"
Πλεονεκτήματα: "Air France personnel is always really helpful"
Μειονεκτήματα: "Food and comfort in short haul are not the best - but the flight is short..."
Πλεονεκτήματα: "Fantastic Crew!"
Μειονεκτήματα: "Seats are comfortable but tight."
Πλεονεκτήματα: "The crew was helpful and accommodating"
Μειονεκτήματα: "The flight was delayed, missed connection, and lost baggage. Subpar."
Πλεονεκτήματα: "Very little"
Μειονεκτήματα: "Flight was very crowded. Flight crew kept bumping into my seat and never apologized"
Μειονεκτήματα: "Arrived 5 hours late"
Πλεονεκτήματα: "Over all everything was great, except the bags check in"
Πλεονεκτήματα: "Food was good, crew was very professional and courteous. Flight was smooth."
Μειονεκτήματα: "Coach was cramped and the video system didn’t work very well"
Πλεονεκτήματα: "Liked the transfer"
Πλεονεκτήματα: "Flight crew, pilot,food and entertainment options were great"
Μειονεκτήματα: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Μειονεκτήματα: "Missed flight due to lack of direction, last minute gate change and they shut door in our face after telling us they were holding plane"
Πλεονεκτήματα: "That I was able to sleep a bit on the flight - and that we gained an hour."
Μειονεκτήματα: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Πλεονεκτήματα: "More experienced, professional crew, better food and service."
Μειονεκτήματα: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Πλεονεκτήματα: "Modern aircraft with power, big screens etc"
Μειονεκτήματα: "Teenage crew, poor service (not even water brought on request, all "self service" at back of flight, and not being allowed a second drink with dinner), poor language skills (crew not very helpful when 2 hour delay meant I could miss connecting flight, suggesting I "walk fast")."
Πλεονεκτήματα: "Onboard crew was friendly. Dinner was good"
Μειονεκτήματα: "Cabin was very cold. Not enough legroom compared to orher international carriers. Male flight attendant kept bumping into my husband sitting in aisle seat so he unable to get any sleep. We tried upgrading to business but Delta said we had to contact Air France in Detroit. When thrre, the gentleman on ground crew was actually rude when I asked about it. He could have just politely told me there was nothing available. Not looking forward to my return flight"
Πλεονεκτήματα: "The crew was super friendly and always gave the feeling that they want the customers to feel comfortable and enjoy the flight. One of the crew members even offered me to move to an emergency exit seat (without me asking to move) because I am tall. Amazing!"
Πλεονεκτήματα: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Μειονεκτήματα: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Πλεονεκτήματα: "Free snack and drinks. Good service."
Πλεονεκτήματα: "The space and the people"
Πλεονεκτήματα: "Nothing... and we were late which made me miss my connecting flight and I wasn’t reimbursed because it was with a different airline"
Μειονεκτήματα: "See above and the food was disgusting"
Πλεονεκτήματα: "The food, entertainment, and service. Waited for me after almost missing my flight."
Πλεονεκτήματα: "All was good we didn’t feel the time 9 hours passed easily"
Μειονεκτήματα: "Nothing special"
Πλεονεκτήματα: "On time after latish start"
Μειονεκτήματα: "Staff took carryon bags even for skypriority even tho lots of room in overhead, allegedly to speed deplaning. Nowarning to repack. Infuriating and stubborn staff!"
Μειονεκτήματα: "There are always delays. Today it was that internet was down."
Μειονεκτήματα: "They lost my luggage"
Πλεονεκτήματα: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
Πλεονεκτήματα: "All crew I interacted with was great, friendly, and helpful."
Μειονεκτήματα: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good."
Πλεονεκτήματα: "Airplane staff were good"
Μειονεκτήματα: "The crew was not very polite."
Μειονεκτήματα: "Food was not good."
Πλεονεκτήματα: "The boarding process was smooth and the crew friendly. Flight ran on time."
Μειονεκτήματα: "Unloading the baggage took over 90 minutes, and there was no explanation for the delay and nobody from Air France in sight on the ground in Boston."
Πλεονεκτήματα: "The flight crew and flights itself were great."
Μειονεκτήματα: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."
Πλεονεκτήματα: "The food was good"
Μειονεκτήματα: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Πλεονεκτήματα: "It was a short flight."
Μειονεκτήματα: "Seat to seat space OK for anyone under 4 ft tall. Pressed intoth seat framein front, I couldn't even turn or get my feet under the seat to extend."
Μειονεκτήματα: "Some of the crew had an attitude and the purchased WiFi did not work"
Μειονεκτήματα: "Almost 4 hour delay."
Πλεονεκτήματα: "The crew and the movies. It was an overall comfortable flight."
Μειονεκτήματα: "I was coerced into buying an extremely expensive ticket to get back to my home country from Paris. It was unconscionable."
Μειονεκτήματα: "The flight from Chicago to Barcelona was delayed by 1.5 hour due to first, unexplained reason (looked like late arrival) and updating navigation maps (??). The flight back from Barcelona to Chicago was delayed by 3 hours first due to late arrival and then congestion at the airport."
Μειονεκτήματα: "The airport experience was horrible. American Airlines did not have enough personnel on duty to process all the waiting passengers."
Πλεονεκτήματα: "The crew: very helpful, did their best to correct errors regarding special meals"
Μειονεκτήματα: "Seat assignment. Others, besides myself and my husband, were not seated together, and in our case at opposite side of the plane, but, even though the flight was full, there was no reason for that that I could see (some solo passengers were seated next to a member of a split couple/family)."
Πλεονεκτήματα: "Extremely friendly and professional. Assets to your Airline."
Πλεονεκτήματα: "The flight and crew were very nice"
Πλεονεκτήματα: "Crew was snappy in getting people in plane and checking in carry ons since occupancy had been reached."
Μειονεκτήματα: "Lack of adjustable headrest on seat."
Πλεονεκτήματα: "Crew helped us find new seats on board."
Μειονεκτήματα: "American Airlines changed our seats after ticket purchase so that we were not sitting together. We chose seats at check-in in San Francisco so that we could sit together. When we landed in Miami we discovered our seats had been changed yet again and we were seated in different rows, middle seat!"
Μειονεκτήματα: "Be on time. We missed connection flight due to departure delay"
Πλεονεκτήματα: "Smooth ride"
Μειονεκτήματα: "Feeling of being cramped"
Μειονεκτήματα: "No wifi, drinks came in the last 5 minutes flight was 1.5 hours late"
Πλεονεκτήματα: "Wish the crew cleaned the toilet room and replenished toilet paper"
Μειονεκτήματα: "The entertainment / announcement system has issues. The safety video was interrupted and segments repeated randomly."
Πλεονεκτήματα: "Crew was great!"
Πλεονεκτήματα: "Absolutely nothing"
Πλεονεκτήματα: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Μειονεκτήματα: "They should offer headphones"
Μειονεκτήματα: "PHX airport baggage claim was a mess. I had to wait 40 min to pick up the luggages."
Πλεονεκτήματα: "Time of flight"
Μειονεκτήματα: "Aircraft had no screen, old, uncomfortable"
Μειονεκτήματα: "Very upset with baggage handling and charges for baggage on an international flight. I bought an economy fair but was not well informed about fact that charges for baggage would be made. I ended up paying more in fees for baggage and seats than if I had purchased a "regular" coach fare or had flown on another airline. Will do this next time. Also, both my pieces of luggage were damaged and not properly latched following opening by security."
Μειονεκτήματα: "Took off 40 minutes late, rude attendants, very hot on plane, no apologies from staff for being late. Worst flight in a long time."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "USB port at seat. Smooth ride and landing. Complimentary wine."
Μειονεκτήματα: "Some of the typical unfriendly flight attendants. No way to get comfortable on the 10-hour flight. Horrible movie and other "entertainment" selections. Had to wait about 45 minutes on the tarmac after landing because they couldn't get an available gate for our scheduled flight. Beats the 5 HOUR delay on the flight out to Athens though. I have to say that's all the usual American Airlines incompetence. The cockpit crew always seem great though. I don't fly American unless I have to."
Πλεονεκτήματα: "The crew was great"
Μειονεκτήματα: "No entertainment"
Μειονεκτήματα: "Dallas to San Juan San Juan Dallas American Airlines has the worst seat of any airline flown by us fare almost 2000 dollars for round trip and the seat is small hard uncomfortable even for a short flight this is no business class!!"
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "Cold cabin"
Μειονεκτήματα: "The seats are very tight."
Μειονεκτήματα: "Last minute cancellation and reschedule if original flight with 20 people hounding the gate for standby status. Craziness. These last minute revisions mist stop"
Πλεονεκτήματα: "Good food, kind staff, free booze"
Πλεονεκτήματα: "USB Outlets are nice to have"
Μειονεκτήματα: "Nothing was bad on this flight"
Πλεονεκτήματα: "Not much"
Μειονεκτήματα: "Everything. Flights canceled due to "weather" but every other airline was flying to these locations and the customer service experience was miserable at best."
Πλεονεκτήματα: "Great flight!"
Πλεονεκτήματα: "They were able to reschedule to another airline"
Μειονεκτήματα: "Flight was cancelled"
Πλεονεκτήματα: "Nothing special, but no problems. I did pay for the fruit and cheese plate, which I think is a good deal for the price. Brie is better than you'd expect on a plane! Totally recommend it."
Πλεονεκτήματα: "Smooth and quick"
Πλεονεκτήματα: "friendly staff and good entertainment options"
Μειονεκτήματα: "Uncomfortable seats"
Μειονεκτήματα: "I'm pregnant, and didn't have time before my connecting flight to get food at the airport. I was sitting near the back of the plane, and was ready to purchase food. By the time the cart reached my row, all the food options were literally sold out. I ate the free cookie and had some apple juice, but wanted something with some protein. I guess I'll remember to pack more snacks next time."
Μειονεκτήματα: "Super old planes, no had a tv."
Πλεονεκτήματα: "Electrical outlets. Comfortable seats."
Μειονεκτήματα: "Changed the time of the flight affecting our plans why we did buy this route. Couldn't check in online"
Μειονεκτήματα: "The airline had trouble with the plane. After we waited 3 hrs in the plane they cancel the flight. They offer a hotel but it was very dirty"
Πλεονεκτήματα: "Friendly polite staff. Plane left and arrived on time."
Πλεονεκτήματα: "Again getting moved up to first class"
Μειονεκτήματα: "I would have liked to know before I was already seated in Coach."
Μειονεκτήματα: "Delayed flight, attendants were rude and unhelpful."
Μειονεκτήματα: "No have owned screen TV"
Μειονεκτήματα: "When I noticed on the itinerary that the layover only gave me 35 minutes I knew it would be a problem. I missed my flight and never got to Pensacola . AA staff were not very Empathetic. It seems to happen often. I'm in a hotel and praying that my flight leaves today."
Μειονεκτήματα: "Terrible airport assistance, many unnecessary customs checks, uncomfortable seats, on flight bad service and late flight times."
Πλεονεκτήματα: "We were early"
Μειονεκτήματα: "The food"
Πλεονεκτήματα: "Flight was excellent crew awesome."
Μειονεκτήματα: "The primume economy was out of date - compered to BA we flew from Telling Aviv to London"
Μειονεκτήματα: "Plugs to charge devices"
Πλεονεκτήματα: "the crew was attentive."
Μειονεκτήματα: "the seats are extremely crammed, the boarding process was so disorganized people were yelling at the staff...anyone they could find to vent. boarding passes had to be re-scanned, people had to be removed-assigned seats and no explanation was given"
Πλεονεκτήματα: "Clean plan that was only slightly delayed"
Μειονεκτήματα: "I was charged for water on a 4+ hour flight. That’s unheard of! Also, the seats didn’t even recline. I will never fly British Airways again"
Πλεονεκτήματα: "Good food."
Μειονεκτήματα: "They are very slow in checking people in"
Μειονεκτήματα: "Not even a drop of water included in a 3:50 flight pathetic for major airline"
Πλεονεκτήματα: "Crew was great, plenty of food."
Μειονεκτήματα: "The announcements ran a bit long toward the end of the flight. Quite a bit long"
Πλεονεκτήματα: "The pilot kept us in the terminal when he found out that we were delayed due to fog in London. I appreciated waiting in a more comfortable, open space rather than on the plane. I was also impressed with how the controllers and schedulers in London handled the delays so that I had not problem making my connection. And as things turned out, the second leg of the trip went so well that we reached our destination on time despite a one-hour delay."
Μειονεκτήματα: "I'd like to see British Airways consider at the very least giving their customers a cup of coffee or tea on a 4-hour flight."
Πλεονεκτήματα: "Crew was pleasant and food service was good"
Μειονεκτήματα: "Not a very big or good quality selection of movies and viewing screens were hard to see"
Πλεονεκτήματα: "Food was good. Intertainment options good."
Μειονεκτήματα: "My seat did not recline so I had trouble trying to sleep thru the night flight. Seats too cramped even after updgrading."
Πλεονεκτήματα: "American Airlines is kicking your guy's butts when it comes to comfort."
Μειονεκτήματα: "Tiny seat for international flights is nearly inhuman! I became an overnight contortionist sensation whether I liked it or not."
Πλεονεκτήματα: "BA always has a wonderful crew and I really enjoy flying with them!"
Μειονεκτήματα: "One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️"
Μειονεκτήματα: "I'm not sure why the lady at the check-in desk was sooo rude and unwilling to help. Customers' presence was really bothering her..."
Πλεονεκτήματα: "The crew was friendly and lovely, and all seemed to have a bit of humor to them."
Μειονεκτήματα: "They ran out of dinners, and I was not able to check in 24 hours prior to select my seat."
Πλεονεκτήματα: "We got to London safely"
Μειονεκτήματα: "This was a two leg flight. The British Airways leg between Athens and London was one of the worst flight I have had in the past few years. I will never fly BA in within Europe again! Passengers are required to pay for a glass of water The flight reminded me of attending a professional sporting event. The flight crew is turned into food, beverage, and merchandise vendors. London Heathrow Airport is one of the worst international airports in Europe."
Πλεονεκτήματα: "A more organized boarding. There was no one to assist when we arrived at the airport to check in and no one to guide us as to which line to go to when boarding. It is difficult being organized on our own in an environment which include cultures lacking organization or being considerate. All food required purchase. No entertainment provided."
Μειονεκτήματα: "Crew needs to be more educated regarding disabilities such as head injury. Recovering from a concussion obtained when a car hit me while I was walking, but still sensitive to things such as light and noise. When asked to open the shade while landing there was a hesitation but at least they allowed me to leave the shade down at my window for this portion of the flight."
Πλεονεκτήματα: "Bathrooms were fine"
Μειονεκτήματα: "The TV monitor is smaller than my first Apple computer and there are no USB outlets for the long flight. The food is not well stocked and choices are minimal. The seat I was in didn't recline as normal due to location. :("
Πλεονεκτήματα: "Great flight with excellent service, food and drinks"
Μειονεκτήματα: "Very old entertainment system."
Πλεονεκτήματα: "Received a lower than expected upgrade fare for Club World. The new Club World amenities are a big improvement over the older option."
Μειονεκτήματα: "BA still needs to improve its Club World seat and update it. It is significantly behind the competition. The seat lacks meaningful storage options and if you don't have a window seat, there is absolutely no privacy."
Πλεονεκτήματα: "on time, safe, not crowded,"
Μειονεκτήματα: "no water or anything without paying extra. blase crew."
Πλεονεκτήματα: "Quick boarding, good crew."
Μειονεκτήματα: "Greasy food."
Πλεονεκτήματα: "The cabin crew went above and beyond to work around my bit allergy. They were so helpful. I loved the free cocktails and wine as well as meal service."
Μειονεκτήματα: "My flight was cancelled in the middle of the night "due to weather", however, every other flight took off that day from Gatwick without even a delay. British Airways offered nothing in return for a missed connection which cost me almost 1000$ in total and 2 missed days of work. Their customer service is horrendous and basically, they simply didn't care."
Πλεονεκτήματα: "My favorite was the food. I ordered vegetarian dairy free. It was fantastic. The crew was pleasant to everyone."
Μειονεκτήματα: "Not even a glass of water?"
Πλεονεκτήματα: "Great plane - new and quiet"
Μειονεκτήματα: "Cramped in the back. Ridiculously so"
Μειονεκτήματα: "Paid extra for mediocre seats"
Μειονεκτήματα: "Should have more room on international overseas flights"
Πλεονεκτήματα: "The entertainment (TV in each seat) was great. The food was outstanding (chicken with risotto and beet salad), and so was the service. This was the best British Airways flight I've ever been on!"
Μειονεκτήματα: "After technical issues, our flight got delayed over 2 hrs. and many passengers missed international connections. BA handled the rescheduling very poorly. They did not offer any compensation and during the delayed flight, they did not even offer us water for free - just as a curtesy. Overall I see this as incapablity and very poor treatment of passengers."
Πλεονεκτήματα: "Nice crew. Flight was on time."
Μειονεκτήματα: "No food unless you Pay for it."
Πλεονεκτήματα: "Comfortable cabin pleasant crew. On time."
Μειονεκτήματα: "BA charges for everything even water."
Μειονεκτήματα: "food was not good."
Πλεονεκτήματα: "The crew was very nice and welcoming."
Μειονεκτήματα: "The seats are not comfortable at all. Spaces are too tight."
Μειονεκτήματα: "My baggage was lost. This is ridiculous."
Μειονεκτήματα: "Old old entertainment systems. My TV wasn't working for the first hour of the flight. Crew had to keep restarting the entire plane's entertainment system in order to finally get mine to switch on. Plane was also very old"
Πλεονεκτήματα: "The service was great"
Πλεονεκτήματα: "More space than newer airplanes."
Μειονεκτήματα: "No onboard entertainment."
Μειονεκτήματα: "Flight was late for more than hours , due to the delate flight a lost the last train in London , I had to paid a Taxi over $ us dollars 106.00. Not in my budget . :( Maria Zoriada York"
Πλεονεκτήματα: "Flight there was ok."
Μειονεκτήματα: "British Airways customer service was terrible. Flight was delayed. We called BA and they told to us to arrive at the later flight and find our connection in London. This was not the right thing to do and we are still not home. We are now stuck in DC, have no clue where our luggage is. BA has provided no information. Not sure why they even have a call line."
Πλεονεκτήματα: "Punctuality, courtesy, professionalism."
Πλεονεκτήματα: "Great movie options. Numerous offers of water and juice. Friendly crew."
Μειονεκτήματα: "No food not even snacks were served"
Πλεονεκτήματα: "Very clean craft, Nice staff and smooth flight."
Μειονεκτήματα: "I know that I shouldn't be shocked by the continued degradation of the airlines, but there should be a line. To me, a simple glass of water should not be too much to ask."
Πλεονεκτήματα: "Very incredible from check in, flight and service! Well done"
Μειονεκτήματα: "The plane was all ready to go, but it had no fuel. We were delayed by 30+ minutes while they found someone to fuel it up, and then it took forever to take off. I almost missed my connection in Heathrow and my bad didn't make it!"
Μειονεκτήματα: "The seats"
Μειονεκτήματα: "Between first flight from Venice to get the airplane to San Juan just 50 minutes. We were running to get a board"
Μειονεκτήματα: "Better seats, better food"
Πλεονεκτήματα: "The crew was really nice. They were friendly and genuine."
Πλεονεκτήματα: "Crew was friendly"
Μειονεκτήματα: "Service was slow and sparse"
Μειονεκτήματα: "Seats don’t recline at all and wasn’t even offered water on a close to 3 hour flight. Bare bones service to be sure."
Πλεονεκτήματα: "The crew was amazing"
Μειονεκτήματα: "Mucho frío y baños muy sucios."
Μειονεκτήματα: "Gbhbhfhyhyugfrrfffffgggffccxccccvvgfcvgvggbbvvgcvvv. B"
Πλεονεκτήματα: "It was a very busy due to the fact that we,left 40imutes late and Iberia was also late when we left Madrid but they took care of me to make sure I did not miss the connecting flight"
Μειονεκτήματα: "The food could be better"
Πλεονεκτήματα: "I had a problem finding ticket number for a return ticket. It took an hour at boarding but Iberia rep. found it and saved the day. She really cared and got the job done. Can't say enough about this Argentine rep. Also this was an international flight and they did Not hassle us about the weight of our carry on. Last year Etihad weighed our purses with a bathroom scale at the door of the aircraft. Outrageous. Slowed boarding for over an hour and cost passengers an average of $150 - $320."
Μειονεκτήματα: "Food was terrible all around. Didn't pass out water during 11 hour flight and all the "good" movies didn't load."
Μειονεκτήματα: "I had to call Kayak to get the confirmation code to check in online, as this was not provided by Kayak in their receipt for the eticket. Otherwise the flight was fine."
Πλεονεκτήματα: "Flight time"
Μειονεκτήματα: "That I fly in Tourist"
Πλεονεκτήματα: "Boarding, on time"
Μειονεκτήματα: "Not much room in seats. Especially if sest in front gets reclined."
Μειονεκτήματα: "I didn't like the fact that the flight was delayed over an hour with zero explanation as to why. just sat in the hot plane with no reason or explanation."
Μειονεκτήματα: "No legroom, plane too warm, movies were unedited, but most of all we missed our connection and there wasn't even an apology, or any compensation. We missed the main event of our trip and were very disappointed. There was only 45 minutes scheduled between the two flights--in which you had to traverse the huge Madrid airport (train), and go through customs and security again. We were 5 minutes late to the gate--after being told in Miami they would hold the plane for us."
Μειονεκτήματα: "My USB connector didn’t work"
Πλεονεκτήματα: "On time, Very professional crew."
Μειονεκτήματα: "Could not do online check-in."
Μειονεκτήματα: "space between seats, too tight for my legs"
Μειονεκτήματα: "Online check in failed, and legroom was non-existent - the worst of any alliance-based carrier I have ever flown."
Πλεονεκτήματα: "Little be more leg space"
Πλεονεκτήματα: "Comfortable flight good crew and entertainment"
Πλεονεκτήματα: "Internal Wifi to watch movies and music"
Μειονεκτήματα: "Flight attendants busy and not care much about the passengers. Asked for water twice and never arrived until I got up and went to the back of the airplane to ask again"
Πλεονεκτήματα: "The boarding process was excellent and efficient. I liked it."
Μειονεκτήματα: "There was no free food and no entertainment. That was very disappointing."
Μειονεκτήματα: "Mistake Kayak or its subcontractor made in listing the name of my wife incorrectly. This created a real hassle in getting a boarding pass in her name"
Πλεονεκτήματα: "Exit row seating has plenty of room"
Μειονεκτήματα: "The cabin temperature was unbelievably low, everyone was complaining about how cold it was, rubbing and blowing on our hands. The woman next to me was concerned about being made sick because of prolonged exposure to cold. Then they forced us to buy blankets for 25 euro. Unless I hear that this flight was unique I won’t ever fly level again no matter how discounted the airfare"
Μειονεκτήματα: "The choices of movies and entertainment on a 9+ hour flight was not good."
Πλεονεκτήματα: "Seats were too crowded. No leg room."
Πλεονεκτήματα: "Food was good, comfortable, nice happy workers, etc."
Πλεονεκτήματα: "Smooth boarding Professional and bilingual crew"
Μειονεκτήματα: "Cramped quarters"
Μειονεκτήματα: "I didn't have any video for over two hours. I had to speak to 4 different crew members to get them to reset my monitor. They were not very friendly."
Πλεονεκτήματα: "On the plane, the trip was fine. The trans-atlantic section of the flight was surprisingly spacious."
Μειονεκτήματα: "The connection was too short in Madrid, so I missed my flight to Berlin and was stuck in the airport for 11 hours. No airport lounge. Kind of a drag after a 9 hour flight. Also they said that my luggage would already be in Berlin but it was not and now I am still trying to find it. Yikes!"
Πλεονεκτήματα: "Smoothest flight ever"
Μειονεκτήματα: "No beverage of any sort offered"
Μειονεκτήματα: "I got to airport and it wasn't operated by iberia as I had been told. Instead one part was operated by American Airlines in the second part of my flight is operated by British Airways which involved a 30 minute walk and train ride through the airport"
Μειονεκτήματα: "They did not even serve water for a 4-hour flight. We did not know that this was a flight that you had to pay for everything."
Μειονεκτήματα: "Two food options were beef or beef. Unacceptable"
Πλεονεκτήματα: "I was in seat 38L and was very pleased to see that it reclined fully. I hope that is always the case as I will endeavor to book that seat regularly."
Πλεονεκτήματα: "Crew was nice and entertainment options were great."
Μειονεκτήματα: "Boarding process out of Miami international was disorganized and unpleasant. Crew did not have control over the order for boarding and it became a bit of a mob."
Πλεονεκτήματα: "Fast boarding, excellent entertainment, crew were friendly and helpful. Arrived 45 min early, which made the drive to downtown easy."
Μειονεκτήματα: "Check in online was useless, still had to stand in line to check luggage. Food was ok, kind of mushy chicken, cold bread, and minuscule salad. Breakfast was a sad cold and dry ham and cheese croissant."
Πλεονεκτήματα: "Extremely professional, capable, friendly staff. Very good food. Great selection of films. Comfortable seating."
Πλεονεκτήματα: "I like the food and the fact that you provide us with a pillow and blanket"
Μειονεκτήματα: "Everyone who was traveling with someone was separated and the Customes right before the bus were extremely rude."
Μειονεκτήματα: "No free snacks or drinks"
Πλεονεκτήματα: "My rerun flight was overbooked so they had to find another flight for me and one other in my group of 4. Nothing was offered to make up for the inconvienience. They did manage to find a direct flight that departed s couple hours later."
Πλεονεκτήματα: "The crew was very nice. Madrid is always a great airport and Iberia is it's top airline."
Μειονεκτήματα: "Entertainment opitions weren't great. Crew service with beverages didn't come around nearly as much as a company like Lufthansa or United, etc."
Πλεονεκτήματα: "On time."
Μειονεκτήματα: "Small plane so comforts are limited."
Πλεονεκτήματα: "Plane and crew"
Μειονεκτήματα: "Good flight"
Πλεονεκτήματα: "Customer service, food, comfort."
Μειονεκτήματα: "Not a lot of movies to watch."
Μειονεκτήματα: "I am still waiting for my luggage."
Μειονεκτήματα: "Delayed flight. Misplaced luggage. Long lines. Poor staffing. Had to give up food vouchers for delayed flight given long lines just to pick up vouchers. Long lines due to poor staffing."
Πλεονεκτήματα: "The extra legroom in the Classic Package Seats."
Μειονεκτήματα: "The snacks where a little on the dull tasteless side."
Πλεονεκτήματα: "Tap crew is very nice."
Μειονεκτήματα: "No turbulence"
Πλεονεκτήματα: "2 free checked bags"
Μειονεκτήματα: "Very long wait time."
Πλεονεκτήματα: "I liked that pillows, blankets and headphones were provided."
Μειονεκτήματα: "Boarding was a cluster (mainly because the lines were unorganized)."
Μειονεκτήματα: "I was not informed the ticket didn’t includes luggage"
Πλεονεκτήματα: "The flight was fine no problem"
Μειονεκτήματα: "They turned the air conditioner to a higher temp to accommodate a few complaints and the rest of us suffered. First and cabin crew had it at a refreshing temp . For the last 20 minutes of the flight they turned it down again. To late"
Πλεονεκτήματα: "Got where I was going safely and on time :). Decent leg room, food, comfortable seats."
Μειονεκτήματα: "No sound in TV, and no way to adjust subtitle languages (that I could ding). Pretty long delay standing in line to board."
Πλεονεκτήματα: "Crew were amazing. Timely departure. Inflight meal was good."
Μειονεκτήματα: "Not much."
Πλεονεκτήματα: "Great Crew nice plane"
Μειονεκτήματα: "Uncomfortable seats, not enough space for carry on, due to luggage cost is way overpriced, as well as seats too expensive"
Πλεονεκτήματα: "Great crew. That’s about it."
Μειονεκτήματα: "Absolutely horrible business class on the A330-343. Honestly, they should be ashamed of flying this airplane. They have four of these from Singapore Airlines and of course on both flights I was unlucky enough to get stuck with it. The cabin looks horribly outdated, is worn out, and smells."
Μειονεκτήματα: "The flight was late. They lost my luggage! No time to take the food. Very bad experience"
Μειονεκτήματα: "Better service, comfy seats with recline and entertainment"
Μειονεκτήματα: "Left late, arrived late, missed my connection"
Πλεονεκτήματα: "Really spacious, clean and comfortable"
Μειονεκτήματα: "Good service but not top of the line "go out of their way" service"
Μειονεκτήματα: "Seats do not recline on this plane."
Μειονεκτήματα: "I was rerouted to Madrid and did not have the correct timely information to cancel and rebook or to get a credit toward a future flight. There was no clear item on line to be used for my problem."
Πλεονεκτήματα: "Food was good, many options with entertainment"
Μειονεκτήματα: "The person making announcements mumbled and spoke too softly for someone who's announcing things on a flight. We couldn't understand half of everything being said. Also both flights departed late even though TAP reported them as "on time." We sat at the gate for almost an hour before departing with announcements at that time solely in a Portuguese - on a flight going to New York."
Μειονεκτήματα: "I was not informed my flight was cancelled until the day of the flight. I was able to get in touch with someone to pay for another flight but the communication was lacking."
Πλεονεκτήματα: "Good service, nice meal."
Μειονεκτήματα: "No USB ports or movie choices. Entertainment screen very small."
Μειονεκτήματα: "Flight was canceled which was out of their control. Unfortunately, what wasn’t out of their control was the amount of people handling the rebooking. One person was handling alternate flights. I was the 6th person in line (which was the time equivalent of an hour and half wait. I missed all possible reroutes due to flights closing. The customer service of tap airlines is severely lacking"
Μειονεκτήματα: "The flight was oversold and we got bumped off with 20 other passengers even though we had all booked months in advance. I’m still not in Marrakech, now a flight to New Jersey. I’m so sad and it’s my wedding anniversary."
Πλεονεκτήματα: "Nothing. Their mistakes caused an awful experience. And a 24 hour trip from the east coast to Italy is ridiculous."
Μειονεκτήματα: "I was livid by their unapologetic nature, their disorganization, their delays, the fact that every customer service agent said something different, the fact we had to pay for bags twice as a result of their delays. We should t have to do extra work to get reimbursed after the fact. They should not charge us right the. and there. It’s stealing. They cost us money and we didn’t get what we paid for."
Μειονεκτήματα: "The sound for the movies did not work at my seat or my wife's seat."
Μειονεκτήματα: "bad experience- The personnal was not that good! Lack of manners! Bording was evryone for himself; people with children left behind, evryone got in, all at once. The food was very bad, usual it is good..I dont know if i would fly again with TAP"
Μειονεκτήματα: "was delayed 2 hours"
Μειονεκτήματα: "I was told that I can check in my luggage free of charge. So I bought some wine and checked in for the connection flights. They charged 35 euros and to final destination 75 euros. I tried to watch some movies and they had only one English channel. I couldn’t believe that kind of shitty system still exists. I don’t recommend it."
Πλεονεκτήματα: "Left on time, arrived early. Food and snacks were good. Very attentive crew."
Μειονεκτήματα: "Can't think of anything."
Πλεονεκτήματα: "The flight was uneventful."
Μειονεκτήματα: "The food was edible. The entertainment display was old. Not much leg room."
Πλεονεκτήματα: "Crew on flight was pleasant and good at updating on progress of flight."
Μειονεκτήματα: "TAP has terrible customer service and support. Was told on check-in that flight did not include checked luggage which is bizzare/unreal for an international flight especially since I also paid to upgrade my ticket. Even in explaining to me the person on the phone was rude. This was very disappointing as I had such an amazing trip to end on this sour note."
Πλεονεκτήματα: "Both check ins (to and from Boston) the staff were rude. No information, just alot of speaking Portuguese to other staffers while my family and I stood there. The flight and crew were good, clean, kind and efficient."
Μειονεκτήματα: "There was a strike in Lisbon. Thousands of people trying to go through security and four people working the booths. Plus NO information. Just chaos, bad feelings and HOURS of standing in lines. Stressful. Will NEVER go to Lisbon again."
Πλεονεκτήματα: "Seats felt smaller than most international flights"
Πλεονεκτήματα: "Nice plane, friendly and helpful staff... good service"
Πλεονεκτήματα: "The trip back home to NY from Lisbon was great, flight staff was attentive and courteous, the plane was clean, the entertainment made the time go by fast and the warm blanket and pillow provided a comfortable experience."
Μειονεκτήματα: "Unfortunately my girlfriend is a celiac and we forgot to pre-order a gluten free meal, so she had little to no food options for her to eat. The sandwich offered right before landing could be made with gluten free bread or even a corn based tortilla."
Μειονεκτήματα: "Flight Washington late."
Μειονεκτήματα: "The movies could have been better. Food was average."
Μειονεκτήματα: "My flight got delayed and i ended up getting stuck in Lisbon for 20 hrs. Not happy about that."
Πλεονεκτήματα: "I lost my luggage from Rome to N.Y . I definitely will not recommend and I will tell all the people in social media.The worst pilot I don't think you should put a risk you life with student pilot."
Πλεονεκτήματα: "Very pleasant flight."
Πλεονεκτήματα: "Everything was good"
Μειονεκτήματα: "I enjoyed flying with tap"
Πλεονεκτήματα: "Lovely crew, nice breakfast, ON TIME!"
Πλεονεκτήματα: "Lucky, had a seat in the front row so had room for my knees. The crew, as always, fantastic. Polite, professional, sense of humor."
Πλεονεκτήματα: "They fed us and provided good entertainment. Seats have plenty of room and are comfortable."
Πλεονεκτήματα: "Incredible experience!!! Best airline ever I have flown on!!"
Μειονεκτήματα: "Only complaint was group lines should have been established before boarding began. Everyone was in a large group before they told us where to line up and then it was too late But once we were on the plane it was an amazing flight experience!!! The comfort was unparalleled to other airlines I have flown on. Thank you so much!!!"
Πλεονεκτήματα: "My first time flying tap and I was impressed. Everyone was friendly and helpful. Planes seemed very clean, and gave me the impression that they are probably well maintained."
Πλεονεκτήματα: "Great airline, great service, great staff. Great flight!"
Πλεονεκτήματα: "Easy check in, easy boarding, more or less comfortable (as much as you could hope on an airplane) and quick, on time and safe flight."
Μειονεκτήματα: "Crew was a little chilly, but not rude."
Πλεονεκτήματα: "Always on time."
Πλεονεκτήματα: "good airlines, great staff, comfortable flight"
Πλεονεκτήματα: "Smooth flight, great in air service . Winston."