Μειονεκτήματα: "Crew only came by once for drinks, other flights they have come by two or three times. At the end of flight they said they were coming down to collect trash but never did."
Μειονεκτήματα: "The airport experience was horrible. American Airlines did not have enough personnel on duty to process all the waiting passengers."
Πλεονεκτήματα: "They only have bathrooms in the back of the plane now. There is a line of people during the ENTIRE flight. Also means you have to squeeze down this line when you get out, so your choice is to thrust your crotch into a poor seated person, or rub it against someone as they squeeze down the line. NO"
Μειονεκτήματα: "Everyone was very rude and would not answer questions and flight very delayed. No bad weather conditions"
Πλεονεκτήματα: "I was pleased there was entertainment for a short flight."
Μειονεκτήματα: "My original flight was cancelled and I could only be booked onto one the following day, causing me to miss a good portion of my dear friend's wedding festivities. I am pretty bummed to have paid the amount for a Friday flight only to be able to arrive on Saturday."
Μειονεκτήματα: "Be on time. We missed connection flight due to departure delay"
Πλεονεκτήματα: "That I took off and landed safely."
Μειονεκτήματα: "The attitude of the employees."
Μειονεκτήματα: "The entertainment / announcement system has issues. The safety video was interrupted and segments repeated randomly."
Μειονεκτήματα: "Tiny seats..."
Μειονεκτήματα: "ages they don’t came"
Μειονεκτήματα: "We were delayed at the gate after getting on the plane. While the crew was communicative it would have been better if we were alerted before boarding"
Πλεονεκτήματα: "Nothing, we had to deplane."
Μειονεκτήματα: "This flight was completely messed up and ultimately ruined my connection and subsequent travel plans. We were told there was a 30 minute delay because of the pilot and shortly after we were told to deplane. I had to cancel. rebook with another airline while my bag traveled to Boston"
Πλεονεκτήματα: "Great short flight"
Πλεονεκτήματα: "Was departed earlier because we were all on board early"
Πλεονεκτήματα: "Nothing special."
Πλεονεκτήματα: "The flight was crowded, but what can you expect? Turbulence prevented beverage service. The flight arrived early but had to wait to land."
Μειονεκτήματα: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Μειονεκτήματα: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "USB port at seat. Smooth ride and landing. Complimentary wine."
Μειονεκτήματα: "Some of the typical unfriendly flight attendants. No way to get comfortable on the 10-hour flight. Horrible movie and other "entertainment" selections. Had to wait about 45 minutes on the tarmac after landing because they couldn't get an available gate for our scheduled flight. Beats the 5 HOUR delay on the flight out to Athens though. I have to say that's all the usual American Airlines incompetence. The cockpit crew always seem great though. I don't fly American unless I have to."
Πλεονεκτήματα: "The crew was very kind."
Μειονεκτήματα: "There was an issue where someone had boarded and somehow taken my seat. I was asked to wait until the very end and then allowed in my seat once the passenger in my designated seat was asked to deboard the plane. I don't know how that could have happened."
Μειονεκτήματα: "Read above."
Μειονεκτήματα: "Two of crew very chatty with each other on their personal lives, finances, friends and family."
Μειονεκτήματα: "No entertainment, nor food"
Πλεονεκτήματα: "Liked that there were easily accessible power ports"
Μειονεκτήματα: "My entertainment system did not work"
Μειονεκτήματα: "Everything. Flights canceled due to "weather" but every other airline was flying to these locations and the customer service experience was miserable at best."
Μειονεκτήματα: "Lack of food and drink. Crew lackadaisical."
Μειονεκτήματα: "flight kept getting changed from delayed to on time then we finally get on the runway and have to shut the engines down and we were told that we would have to wait there for an hour"
Πλεονεκτήματα: "Nothing really, very upsetting start of a vacation."
Μειονεκτήματα: "The layover in Boston was an hour or so, but the miscommunication between American Airlines and Iberia was such, that my luggage never left the US. I am very upset cause Iberia did not even provided any good ground help in Lisbon - Portugal, with the most rude personnel I ever had to deal with that was actually annoyed I was complaining they lost my luggage, they offer no assisatance."
Πλεονεκτήματα: "This was a sold out flight, however, the flight crew remained professional, friendly and efficient, and we departed and arrived on schedule. The seating was the same as every other airline - not roomy enough. On the bright side, I've had more than a few meals on international flights with six or more other airlines and this was the best meal service so far. Dinner was very tasty!"
Πλεονεκτήματα: "On time arrival"
Πλεονεκτήματα: "Overall easy navigation."
Μειονεκτήματα: "More signs for terminal to terminal navigation."
Πλεονεκτήματα: "I actually got to sit by my sweetie. Perfection."
Πλεονεκτήματα: "Staff was polite and friendly. It was a great experience!"
Πλεονεκτήματα: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"
Μειονεκτήματα: "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."
Μειονεκτήματα: "not enough space for legs, no food, flight attendants not especially nice, a long delay, ..."
Πλεονεκτήματα: "Big comfy plane"
Μειονεκτήματα: "The orange juice"
Πλεονεκτήματα: "Friendly crew Smooth flight"
Μειονεκτήματα: "Couldn't select seats"
Πλεονεκτήματα: "It was a good flight back to DC."
Πλεονεκτήματα: "Everyone operated fast and professional"
Μειονεκτήματα: "The seat was extremely comfortable."
Μειονεκτήματα: "Allowed me to take earlier flight"
Πλεονεκτήματα: "Nothing really."
Μειονεκτήματα: "The plane was freezing, then it was boiling hot. There was no happy medium. Never had this issue on a plane. The crew would not shut up. They talked endlessly on the speakers, which were blown out and had some sort of buzzing feedback which made listening unbearable. I hated every minute of this flight and was so glad to be off the plane."
Πλεονεκτήματα: "The crew was nice Smooth ride"
Μειονεκτήματα: "Served drink as they prepped for landing"
Πλεονεκτήματα: "Quick, easy, great crew"
Πλεονεκτήματα: "Overall it was a fine flight we were delayed an hour boarding. But this is good because apparently they didn't have a place for us to unload in Boston and we would rather be walking around the terminal in Chicago than sitting on the plane on the runway"
Πλεονεκτήματα: "Both my flights were slightly early (a plus for me, might not be for all) and I had no issues or complaints."
Μειονεκτήματα: "Cancelled flight last minute and I was put on another flight hours later; with a 1.5 hour delay too; no credit or voucher provided"
Μειονεκτήματα: "The breakfast scone was disgusting but dinner was great!"
Πλεονεκτήματα: "the crew was attentive."
Μειονεκτήματα: "the seats are extremely crammed, the boarding process was so disorganized people were yelling at the staff...anyone they could find to vent. boarding passes had to be re-scanned, people had to be removed-assigned seats and no explanation was given"
Πλεονεκτήματα: "Clean plan that was only slightly delayed"
Μειονεκτήματα: "I was charged for water on a 4+ hour flight. That’s unheard of! Also, the seats didn’t even recline. I will never fly British Airways again"
Πλεονεκτήματα: "The crew were really welcoming, which is not always common on BA."
Μειονεκτήματα: "The entertainment system is tired, and the selection could be a lot better."
Πλεονεκτήματα: "Good food."
Μειονεκτήματα: "They are very slow in checking people in"
Πλεονεκτήματα: "Crew was very attentive"
Μειονεκτήματα: "We got the extended leg room seat we asked for, but next time I will be a bit more particular about its position. The problem was we were right behind the Business/Economy partition, which a) limited our stowage and b) it was a passageway for passengers getting from on aisle to the other."
Μειονεκτήματα: "Not even a drop of water included in a 3:50 flight pathetic for major airline"
Πλεονεκτήματα: "The pilot kept us in the terminal when he found out that we were delayed due to fog in London. I appreciated waiting in a more comfortable, open space rather than on the plane. I was also impressed with how the controllers and schedulers in London handled the delays so that I had not problem making my connection. And as things turned out, the second leg of the trip went so well that we reached our destination on time despite a one-hour delay."
Μειονεκτήματα: "I'd like to see British Airways consider at the very least giving their customers a cup of coffee or tea on a 4-hour flight."
Μειονεκτήματα: "Slow boarding and then the plane was 3+ hours late due to mechanical issues"
Πλεονεκτήματα: "Cancel month ago, NO money back !!! No good company"
Μειονεκτήματα: "Cancel month ago, NO money back ! No good company."
Πλεονεκτήματα: "BA always has a wonderful crew and I really enjoy flying with them!"
Μειονεκτήματα: "One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️"
Πλεονεκτήματα: "Friendly crew, flight on time, great food and snacks, good movie selection"
Μειονεκτήματα: "Seats not too confortable, landed on time but got to the gate 45 mins after landing"
Μειονεκτήματα: "They had no on-line check-in and I was assigned a middle seat and couldn't get it changed. For premium economy pricing, you would expect better."
Πλεονεκτήματα: "We got to London safely"
Μειονεκτήματα: "This was a two leg flight. The British Airways leg between Athens and London was one of the worst flight I have had in the past few years. I will never fly BA in within Europe again! Passengers are required to pay for a glass of water The flight reminded me of attending a professional sporting event. The flight crew is turned into food, beverage, and merchandise vendors. London Heathrow Airport is one of the worst international airports in Europe."
Μειονεκτήματα: "Not enough legroom. Seats with more room are priced 100€ more, as if we should be paying for being a bit taller. Again, too cold. One or two degrees up would have been comfortable. The entertainment system is a bit clumsy and has odd choices. SAS planes are better in that department for example."
Πλεονεκτήματα: "Service Leg room could have been better"
Μειονεκτήματα: "Nothing in particular"
Πλεονεκτήματα: "on time, safe, not crowded,"
Μειονεκτήματα: "no water or anything without paying extra. blase crew."
Πλεονεκτήματα: "Very good hot food included - this is the British Airways I used to know! Not a big fan of the mayonnaise sandwiches, however..."
Μειονεκτήματα: "The fact that my husband and I were not seated together - it should be straightforward that tickets booked together should be seated together! Also, this zone boarding system is really inefficient. Just board from the back of the plane in logical chunks!"
Μειονεκτήματα: "Delays and overbooked flights"
Πλεονεκτήματα: "Check in on time. Toilet is very clean. The food is good. The movie program is new."
Μειονεκτήματα: "Just the flight is a bit old."
Πλεονεκτήματα: "I am very glad BA have bought their food service back from the brink. A big improvement."
Πλεονεκτήματα: "Crew were cooperative"
Μειονεκτήματα: "There were no veg sandwiches."
Μειονεκτήματα: "On the flight from Barcelona to Boston we almost missed a connecting flight because of many steps to get from one plane to another an long lines at every One has to allow at least 3 hours to transfer from one flight to another"
Πλεονεκτήματα: "The new boarding process (just one general call, rather than a bunch of zones) was simple, quiet, and efficient."
Μειονεκτήματα: "The seats were very uncomfortable. There were small ridges on the left and right side - perhaps to compensate for the very shallow seat depth. But these made it hard to sit more on one side of the seat than the other, something you'd want to do if you were sat next to someone who took up a good deal of armrest area. Media screens had a good selection but were unresponsive and had poor picture quality."
Πλεονεκτήματα: "Flight was on schedule"
Μειονεκτήματα: "Food was poor Service was mechanical non personal"
Πλεονεκτήματα: "Much more space than on American Airlines,"
Πλεονεκτήματα: "Great snack options and wide drink assortment"
Μειονεκτήματα: "Red wine wasn't that great"
Πλεονεκτήματα: "Crew was exceptionally friendly."
Μειονεκτήματα: "Entertainment units often malfunction. Seats are cramped."
Πλεονεκτήματα: "Flight staff was very nice"
Μειονεκτήματα: "Not even a glass of water?"
Πλεονεκτήματα: "Service and comfort"
Μειονεκτήματα: "Movie selection"
Μειονεκτήματα: "Paid extra for mediocre seats"
Πλεονεκτήματα: "Seats were comfortable, the crew was very attentive and professional, the plane was clean, check-in and boarding process easy and efficient"
Πλεονεκτήματα: "Crew, comfort, entertainment, food. All excellent"
Μειονεκτήματα: "After technical issues, our flight got delayed over 2 hrs. and many passengers missed international connections. BA handled the rescheduling very poorly. They did not offer any compensation and during the delayed flight, they did not even offer us water for free - just as a curtesy. Overall I see this as incapablity and very poor treatment of passengers."
Πλεονεκτήματα: "The crew was very nice and welcoming."
Μειονεκτήματα: "The seats are not comfortable at all. Spaces are too tight."
Μειονεκτήματα: "Was not given an aisle seat"
Πλεονεκτήματα: "Food was excellent"
Μειονεκτήματα: "seats were cramped, insufficient leg room"
Πλεονεκτήματα: "The flight left on time and the flight attendants were attentive and helpful."
Πλεονεκτήματα: "Staff very friendly and attentive"
Μειονεκτήματα: "Flight was late for more than hours , due to the delate flight a lost the last train in London , I had to paid a Taxi over $ us dollars 106.00. Not in my budget . :( Maria Zoriada York"
Πλεονεκτήματα: "Flight there was ok."
Μειονεκτήματα: "British Airways customer service was terrible. Flight was delayed. We called BA and they told to us to arrive at the later flight and find our connection in London. This was not the right thing to do and we are still not home. We are now stuck in DC, have no clue where our luggage is. BA has provided no information. Not sure why they even have a call line."
Μειονεκτήματα: "Could not get seat assigned until I was at the gate. Same thing occurred on the way to Edinburg. Not sure what the issue is but it happened both ways and was a problem."
Πλεονεκτήματα: "plane was awesome"
Μειονεκτήματα: "ran out of food options for the back of the plane...staff was rude when I asked for some pretzels or bread since they didn't have any more meatless options"
Μειονεκτήματα: "When we arrived at gate, I went to ask the woman at the desk if this was the correct location for our flight. She mumbled "we haven't started boarding yet" and dismissed my question. rudely. She was harried, and continued to act that way when the boarding process started."
Πλεονεκτήματα: "Punctuality, courtesy, professionalism."
Μειονεκτήματα: "No food not even snacks were served"
Μειονεκτήματα: "Boarding was a complete mess. Boarded higher paying passengers first...then everyone else all at once instead of boarding from the rear of the plane forward. Took forever to board."
Πλεονεκτήματα: "Crew friendly."
Μειονεκτήματα: "And actual location of boarding was different than that shown on info board. Seat spacing much toooooo cramped, not pleasant."
Πλεονεκτήματα: "Very clean craft, Nice staff and smooth flight."
Πλεονεκτήματα: "Just another 4 hour delay featuring United. By the time we took off the storm in Toronto had started and it completely ruined my plans."
Μειονεκτήματα: "Be on time"
Μειονεκτήματα: "Not enough room"
Πλεονεκτήματα: "Comfortable seats, no delays, smooth flight"
Μειονεκτήματα: "Food choices were terrible - breakfast time and no breakfast food, no sandwiches just overpriced snacks."
Πλεονεκτήματα: "Every thing fine"
Μειονεκτήματα: "No complaints"
Πλεονεκτήματα: "Crew was good. Food was ok."
Μειονεκτήματα: "Athens check and security processes caused huge delays resulting in our missing our connection in Toronto and having to spend the night. NONE of the entertainment systems worked on the flight. We were rebooked without an opportunity to make our original flight which was possible. Agent also unkind"
Πλεονεκτήματα: "The plane was not too crowded"
Μειονεκτήματα: "We could have been on time"
Πλεονεκτήματα: "Didn’t make this flight."
Μειονεκτήματα: "Didn’t make this flight."
Μειονεκτήματα: "The only TV/movie option was to pay almost $10 (this was a long flight, Newark to Portland, OR). Seats seem smaller and more cramped than some other airlines. Cost to check first bag is $30 (compared to $25 with some). Overall I will try to avoid this airline in the future."
Πλεονεκτήματα: "Smooth ride, snack box, friendly staff"
Πλεονεκτήματα: "Lots of leg room!"
Μειονεκτήματα: "No complaints"
Πλεονεκτήματα: "Crew was nice"
Μειονεκτήματα: "Plane was delayed for 4 hours, should have given us miles or a voucher"
Πλεονεκτήματα: "I'm so glad I got to sit next to my wife."
Μειονεκτήματα: "I had to check in my carry-on when I got to the gate. I had my snacks and entertainment packed in my bag so I had to unpack my stuff for the flight. Once on the plane there was plenty of room for my bag to go in the overhead compartment. Not only did I deal with the discomfort of having to carry my stuff in my hand on to my next flight but I had to deal with a flight attendant that had no self awareness of his surrounding. The flight attendant ran into my shoulder more times than I can count. Such an irritating flight."
Μειονεκτήματα: "My only real issue was that, upon checking in online, I was informed that my boarding pass would be emailed to me. I don't believe it ever was. I checked all of my various email folders, including spam, and saw nothing."
Πλεονεκτήματα: "Glad to have lots of rice options for food!"
Μειονεκτήματα: "We booked with ANA but got put on a United flight on the way back. ANA was so much nicer. We were really let down flying United, having booked an ANA flight. When they swapped our flight, they didn't seat us all together either. United crew should take lessons from ANA!"
Μειονεκτήματα: "One hour on tarmac."
Μειονεκτήματα: "They cancelled my flight and made it seem like it was my fault. Took forever to speak to someone! I had to drive to San Francisco last minute because they cancelled the flight two hours before my flight!"
Μειονεκτήματα: "The seats were really uncomfortable and the pull down table was really dirty. I didn't use it because it was dirty with miscellaneous substances."
Μειονεκτήματα: "Continuously moving departure time back."
Πλεονεκτήματα: "Good crew"
Πλεονεκτήματα: "Good flight...no complaints."
Μειονεκτήματα: "Cancelled flight, then delayed."
Πλεονεκτήματα: "The safe did a great job"
Πλεονεκτήματα: "Everything. Specially, the United entertainment thing."
Πλεονεκτήματα: "The crew was great under very difficult circumstances. Team players for United."
Μειονεκτήματα: "1. Flight delayed 7 hours due to mechanical issue(s). 2. The in-flight entertainment system was down/inoperable for most of the flight. 3. The menu item I wanted to purchase was not available. I was told that it was not even loaded on board and it was implied that maybe it had been discontinued????"
Πλεονεκτήματα: "Plenty of room in the seats"
Πλεονεκτήματα: "Our Flight Attendant was Hilarious. Made the trip very Relaxing"
Μειονεκτήματα: "Plane was small and cramped. So small you could not get a carry - on in the overhead bin. Also I did not receive an electronic scan to get on the plane. Wasn't I supposed to get one ?"
Πλεονεκτήματα: "Their waffle cookie is the best 'freebie' in the air. I also liked the access to the wifi for entertainment on my own device."
Πλεονεκτήματα: "On time, comfortable but crowded"
Πλεονεκτήματα: "Attendants were cordial and efficient."
Μειονεκτήματα: "Because I was seated in the rear near the engines, the announcement from crew were incomprehensible."
Μειονεκτήματα: "They flight left an hour and thirty minutes late so I missed my connecting flight now I'm stuck in the airport overnight NEVER FLYING UNITED AGAIN"
Μειονεκτήματα: "The food was mediocre and drinks served a long time after the meal. I had a log (daylight) flight and attendants insisted that all blinds be down and then the lights were turned off in plane. No one was sleeping and most watching TV. I as a reader of books was inconvenienced by low light."
Μειονεκτήματα: "Return Flight delayed almost 4 hours. Seating cramped and uncomfortable. Sound on video system very poor. Could not watch any movies because of the quality of the sound, even though the stewardess was kind enough to let me try several pairs of earbuds."
Μειονεκτήματα: "Not any vegetarian food choice"
Πλεονεκτήματα: "It got me to where I was going."
Μειονεκτήματα: "Had to pay extra for entertainment."
Πλεονεκτήματα: "Flight was delayed almost missed connection."
Μειονεκτήματα: "Long delay in San Francisco"
Πλεονεκτήματα: "Polite flight attendants"
Μειονεκτήματα: "Less organized boarding of carryon items. Other legs of my travel had gate checked cartons in advance for the last boarding groups instead of just having us try to load it all first when their clearly was not enough rokkmin the overhead bins for everyone."
Μειονεκτήματα: "I never feel you stay alert to make sure the earlier people don't take up all the overhead bins . It is not right the way you allow them to overload have too many big carryons"
Πλεονεκτήματα: "Virtually empty flight"
Μειονεκτήματα: "Flight was delayed by handled quite well"
Πλεονεκτήματα: "Good and frequent updates on delays and changes."
Μειονεκτήματα: "No reasons for delays."
Μειονεκτήματα: "my light does not focus on my area, but on neighbor's area."
Πλεονεκτήματα: "The flight was cheapest one available"
Μειονεκτήματα: "Flight arrived to destination 25 minutes late, which caused 30% of flight to miss their United connecting flight. United books too short of layover times (30-40 minutes) and is notoriously late on their flights."
Μειονεκτήματα: "Old plane; concerned about safety"
Μειονεκτήματα: "Your crew and service atrocious"
Πλεονεκτήματα: "Crew were friendly and helpful."
Μειονεκτήματα: "I don't think it's possible to construct a plane more cramped than that, but I'm sure someone will rise to the challenge."
Πλεονεκτήματα: "the flight was fine, not too turbulent,"
Μειονεκτήματα: "the amount of space was limiting on the return flight, I'm 5'11" and its just not enough room."
Πλεονεκτήματα: "Crew was great!"