Πλεονεκτήματα: "The food was very good and inflight entertainment was excellent."
Μειονεκτήματα: "They keep the cabin temperature too warm the entire flight. The seats are too stiff."
Πλεονεκτήματα: "Seat was comfortable and the extra care package and warm towels were a plus. The food was good too."
Μειονεκτήματα: "The seats are so small and place was very squeeze"
Πλεονεκτήματα: "Boarding staff were very kind The flight took off on time"
Πλεονεκτήματα: "The entertainment option was pretty good"
Μειονεκτήματα: "There's very limited legroom on this plane."
Πλεονεκτήματα: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections."
Πλεονεκτήματα: "Food was great so was service"
Μειονεκτήματα: "All was good"
Μειονεκτήματα: "Crew are rude. They look always hurry, don't care what passengers need. Food is terrible, there is a menu, but when we ask for food on menu, they said no more, only this one left, so i skipped meal."
Πλεονεκτήματα: "Friendly. Lots of food and accessories."
Πλεονεκτήματα: "Entertainment , food, personal,"
Μειονεκτήματα: "Service was so bad from Istanbul to Kabul"
Μειονεκτήματα: "Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason."
Μειονεκτήματα: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Πλεονεκτήματα: "Finally got a vegan sandwich that saved my life after the 13 hour flight before this one!"
Πλεονεκτήματα: "Purchase value"
Μειονεκτήματα: "Economy seats are a bit tight"
Μειονεκτήματα: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Πλεονεκτήματα: "On both flights: -Friendly crew -Flights left and arrived on time -Clean cabin"
Μειονεκτήματα: "On both flights: -Cabin was a little too warm, don't like that you can't control temperature at your seat -Only 3 rounds of beverages were served for a 9.5 and 10.5 hour flights- that is less than one drink per every 3 hours and I was very thirsty. It is annoying to have to get up to ask for additional beverages. - Good was ok overall, but better on Istanbul to Boston than Boston to Istanbul"
Πλεονεκτήματα: "Everything is perfect."
Πλεονεκτήματα: "Crew,boarding,comfort,entertainment and food."
Πλεονεκτήματα: "Even though I had two different bookings for connections, since they were all handled by them, they offered me to send my lugagge to the final destination"
Μειονεκτήματα: "In all the flights I took with them (7 so far), Service was reactive, not proactive. In fact, there was one time in which I asked for some water in a long flight (because they dont offer from time to time as other companies do, and I was truly polite in my request) and the guy from the crew told me 'please go and fetch'. I had to point these two huge guys sleeping next to me I had no relation with (I was at the window seat) for him to realize that he was being ridiculous."
Πλεονεκτήματα: "Food, entertainment, crew"
Πλεονεκτήματα: "Very nice flight attendants, the movie selection is good. They also provide a nice pillow and blanket in coach."
Μειονεκτήματα: "The plane was older, I had difficulty reclining my seat, the flight attendant had to help me, the seat across the aisle from me was broken. Several customers on the flight were crabby and difficult, I think all the crowding makes them like that. Just a fact of airline travel."
Πλεονεκτήματα: "Great food, good selection of movies."
Πλεονεκτήματα: "Quick boarding , the crew was awesome and very helpful. Great service all around"
Μειονεκτήματα: "The flight was delayed but they couldn't tell us how late it was , but thanks to Kayak knew it was 40 mins delayed."
Πλεονεκτήματα: "Our screens didn't work and they wouldn't move us to a business class seat. It was also freezing, everyone was complaining, I even got sick. It's the worst. Will never travel again with them"
Πλεονεκτήματα: "Perfect trip, seats comfortable and soft even in economy and having personal entertainment was a pleasant surprise. also good selection of films. Food was just a sandwich but better quality than other companies."
Πλεονεκτήματα: "Great service on and off board. Great and very comfortable airplane."
Μειονεκτήματα: "There was not enough milk while they know there is alot of kids"
Πλεονεκτήματα: "Service, food and programming"
Πλεονεκτήματα: "It was a nice and short flight"
Μειονεκτήματα: "No entertainment system at the seat."
Πλεονεκτήματα: "Very professional, helpful staff. Clean plane. Great entertainment selection."
Μειονεκτήματα: "Nothing to complain about honestly."
Πλεονεκτήματα: "quick flight and good snack good entertainment console and selection"
Πλεονεκτήματα: "Great flight overall. Comfortable, nice amenities. Staff was polite and helpful."
Μειονεκτήματα: "Did not like the carry on being based on weight instead of size. Also did not like that there was not a self check in kiosk."
Πλεονεκτήματα: "Attendants were attentive. Food was good ad plentiful."
Μειονεκτήματα: "Seat space very cramped. I am tall. Cabin was warm."
Πλεονεκτήματα: "Great staff!!"
Πλεονεκτήματα: "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
Πλεονεκτήματα: "I ve travelled many times on Qatar ,Emirates,and jordanian air lines but the Turkish was the poorest and the worst .A limited choices and little food ,and these people on the airplane donot do their jobs properly .I hope it will be better next time if there is a next time ."
Μειονεκτήματα: "Flight got delayed. Lost connecting flight. 1 day stuck in Istanbul airport"
Μειονεκτήματα: "The plane left late I almost lost my next plane to Los Angeles a good thing the next plane was late so I make it"
Πλεονεκτήματα: "Flight was short. Provided snacks and drinks."
Πλεονεκτήματα: "Good overall service"
Μειονεκτήματα: "The staff could've been more patient"
Πλεονεκτήματα: "It was a pleasant experience,"
Πλεονεκτήματα: "Courteous and efficient crew."
Πλεονεκτήματα: "Everything was top notch.. the food, the service, the overall experience."
Πλεονεκτήματα: "It was a smooth flight. The meals were relatively tasty, and the in-flight entertainment was fun."
Μειονεκτήματα: "Having been impressed on recent overseas flight using Turkish Airlines, I thought the standards they had previously practiced would have been implemented. Unfortunately, there were several customer service disappointments, from forgetting to include dessert with my and my daughter's meals to being made to wait nearly an hour for the interactive screen to be reset. And not a sincere apology or effort to resolve the problem."
Μειονεκτήματα: "I was not allowed the cancel my flight. I lost a lot of money and I will never book through or fly Turkish airlines again. They were rude and had terrible customer service."
Πλεονεκτήματα: "Flight attendants were so kind, timely, tried to answer my questions to the best of their ability, and courteous."
Μειονεκτήματα: "I wish economy had bigger seats, gave out bigger pillows, had more leg room, and had more room to shift seat backwards to sleep."
Πλεονεκτήματα: "Beds were cozy and the food top notch"
Πλεονεκτήματα: "The entertainment was nice!"
Μειονεκτήματα: "The seats were not comfortable"
Μειονεκτήματα: "The seats"
Μειονεκτήματα: "Food and personnel attitude."
Μειονεκτήματα: "Crew was rude and the seats had astoundingly little leg room. Plus they tried to upcharge for everything. Will never fly with this airline again."
Πλεονεκτήματα: "Comfy seat."
Μειονεκτήματα: "The flight was delayed for more than an hour"
Μειονεκτήματα: "Not only was the flight hours late but there was practically no communication what was going on and what to expect."
Πλεονεκτήματα: "The crew was really nice. They were friendly and genuine."
Πλεονεκτήματα: "The seat was comfortable."
Μειονεκτήματα: "A drink of water should not cost 2euro. On a moderately long flight it is a necessity."
Πλεονεκτήματα: "I could not travel to Miami due to Iberia did not assigned the seat with my children."
Μειονεκτήματα: "The lack of education and polite of the Stewart is a minus on that airline"
Μειονεκτήματα: "The transfer in Madrid was ridiculous. They could not find a bus to transport passengers and no one had any clue."
Μειονεκτήματα: "2 hours late"
Μειονεκτήματα: "More space is needed for legroom."
Μειονεκτήματα: "The airplane was super uncomfortable and it was a long flight. I’ve flown with Iberia to Europe in the past and this was my worst experience in terms of comfort."
Πλεονεκτήματα: "Arrived at destination"
Μειονεκτήματα: "Left an hour and a half late due to mechanical problems. This also disrupted in flight entertainment system. Got to destination"
Μειονεκτήματα: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Μειονεκτήματα: "All processed food. GMO’s. No organic options."
Μειονεκτήματα: "The flight to Madrid from Porto left so late I missed my connecting flight to Bilbao and I so I took a bus to my destination."
Πλεονεκτήματα: "Boarding, on time"
Μειονεκτήματα: "Not much room in seats. Especially if sest in front gets reclined."
Πλεονεκτήματα: "all was good , comfortable & short."
Πλεονεκτήματα: "First time experience with Iberia. Very comfortable, friendly & good service."
Πλεονεκτήματα: "The flight was a smooth one."
Μειονεκτήματα: "One flight attendant was quite rude."
Πλεονεκτήματα: "Boarding process was smooth."
Μειονεκτήματα: "-Uncomfortable seats. -Old plane-- broken baggage door produced delay of over an hour. Zero accommodations were made for us to make our connecting flight at London Heathrow, scheduled for 2 hours from the anticipated arrival time. We barely made it to the gate in time after going through security, etc."
Μειονεκτήματα: "Horrible flight; no complimentary soft drinks are served, not even better. The baggage did not arrive and Iberia does not even deliver the baggage, even though the fault was theirs. You have to go to the airport to recover the baggage. I would NOT RECOMMEND this airline to anyone. The plane was quite old and there are no screens on the seats. One of my worst experiences flying in the last 40 years."
Πλεονεκτήματα: "The staff was very friendly, polite and attentive"
Πλεονεκτήματα: "Friendly staff and decent entertainment options."
Μειονεκτήματα: "Uncomfortable seats and not enough leg room."
Μειονεκτήματα: "I stopped at the Iberia check-in at Barajas in Madrid. They sent me to BA check-in, where I waited 45 minutes to find out that I should be at Iberia check-in. Then, Iberia check-in had to send me to last minute clerk or I would have missed my flight. Last minute check-in ended up being the same place and same clerk I began with."
Πλεονεκτήματα: "Loved the service and the plane"
Μειονεκτήματα: "seats are uncomfortable."
Μειονεκτήματα: "Movie options weren't that great; I couldn't Buy extra baggage online because I didn't book directly through Iberia (not my fault that BA didn't fly this route and I didn't know it and it costed extra at the airport)"
Πλεονεκτήματα: "short flight, on time"
Μειονεκτήματα: "indifferent crew"
Πλεονεκτήματα: "Check-in was fast and efficient in Boston. Crew was friendly with good service."
Μειονεκτήματα: "No legroom. If they're giving this little legroom they shouldn't allow seats to recline."
Μειονεκτήματα: "No body let me know that my connecting flight had been canceled, even though they knew before my previous flight landed. Not many options for getting to my destination. Had to change airports and didn’t offered much help with that."
Πλεονεκτήματα: "Crew was friendly and very helpful."
Πλεονεκτήματα: "The prive"
Μειονεκτήματα: "Even though there were rows of empty seats we were assigned the very last row. The flight attendants were clanging and banging right behind us though there was no food or drink service. The seats are too close together leaving no leg room for this six footer to sit with any comfort level. We won't do that again."
Πλεονεκτήματα: "The flight was comfortable and crew was good."
Μειονεκτήματα: "Boarding was a nightmare. They need to load back to front."
Πλεονεκτήματα: "Landing was perfect"
Μειονεκτήματα: "Everything was fine"
Πλεονεκτήματα: "Smoothest flight ever"
Μειονεκτήματα: "No beverage of any sort offered"
Πλεονεκτήματα: "Absolutely awesome, thanks for an excellent flight"
Μειονεκτήματα: "The airline put me on standby for my connecting flight without telling me at anypoint until I was at the gate. I lost a day of vacation and instead had to wait in Madrid for 4hrs, fly to a neighboring city, and then take 2hr bus to my final destination."
Μειονεκτήματα: "I got to airport and it wasn't operated by iberia as I had been told. Instead one part was operated by American Airlines in the second part of my flight is operated by British Airways which involved a 30 minute walk and train ride through the airport"
Πλεονεκτήματα: "The very friendly and competent attendant. He deserves 5 stars, working alone in cramped conditions."
Μειονεκτήματα: "Narrowness of aisle and seats. Minimal legroom and an average person had to bend to get in and out of seats."
Μειονεκτήματα: "They did not even serve water for a 4-hour flight. We did not know that this was a flight that you had to pay for everything."
Πλεονεκτήματα: "Flight was on time. Pretty hassle free. Our flight wasn't completely full which helped. International flight so food was served as well as complimentary wine and beer. Would fly with them again."
Μειονεκτήματα: "Food was just ok"
Πλεονεκτήματα: "great service and nice flight. great pilots and safe trip."
Μειονεκτήματα: "Very limited room to move. Rather impersonal"
Μειονεκτήματα: "The flight from Madrid to tel aviv was very crowded, no place to hand bag, the seat wasn't comfortable like in a low cost flight. The was no TV, not even music. To bad"
Πλεονεκτήματα: "My rerun flight was overbooked so they had to find another flight for me and one other in my group of 4. Nothing was offered to make up for the inconvienience. They did manage to find a direct flight that departed s couple hours later."
Πλεονεκτήματα: "NOTHING !"
Μειονεκτήματα: "Boarding was a mess. Business was overbooked and Iberia's team at check-in totally clueless and hopeless. During the flight, crew was impolite and unhelpful. Finally, my seat was broken -- and had to be manually inclined."