Μειονεκτήματα: "I made a mistake in my daughter's surname while booking online, BA refused ro change it at check-in and forced me to buy a new ticket for her."
Πλεονεκτήματα: "The flight was super relaxed and comfortable. We really loved the Magnum ice cream at the end of the flight."
Πλεονεκτήματα: "The food was good, the crew was friendly, and the plane was clean."
Μειονεκτήματα: "flight out of Ghana was delayed by 2 hours."
Πλεονεκτήματα: "the crew was attentive."
Μειονεκτήματα: "the seats are extremely crammed, the boarding process was so disorganized people were yelling at the staff...anyone they could find to vent. boarding passes had to be re-scanned, people had to be removed-assigned seats and no explanation was given"
Πλεονεκτήματα: "Clean plan that was only slightly delayed"
Μειονεκτήματα: "I was charged for water on a 4+ hour flight. That’s unheard of! Also, the seats didn’t even recline. I will never fly British Airways again"
Πλεονεκτήματα: "Good food."
Μειονεκτήματα: "They are very slow in checking people in"
Μειονεκτήματα: "Not even a drop of water included in a 3:50 flight pathetic for major airline"
Πλεονεκτήματα: "Crew was great, plenty of food."
Μειονεκτήματα: "The announcements ran a bit long toward the end of the flight. Quite a bit long"
Πλεονεκτήματα: "AMAZING CREW! Excellent food, clean bathroom, comfortable, good movie selection. Fantastic experience!"
Πλεονεκτήματα: "The service in the Business Class section on British Airways was phenomenal"
Μειονεκτήματα: "BA is the worst airline ever I seen in my life. I will never fly with British Airways again! Never!"
Μειονεκτήματα: "Entertainment wasn't adequate, not many choices. No ports for charging phones or computers."
Πλεονεκτήματα: "The pilot kept us in the terminal when he found out that we were delayed due to fog in London. I appreciated waiting in a more comfortable, open space rather than on the plane. I was also impressed with how the controllers and schedulers in London handled the delays so that I had not problem making my connection. And as things turned out, the second leg of the trip went so well that we reached our destination on time despite a one-hour delay."
Μειονεκτήματα: "I'd like to see British Airways consider at the very least giving their customers a cup of coffee or tea on a 4-hour flight."
Πλεονεκτήματα: "BA always has a wonderful crew and I really enjoy flying with them!"
Μειονεκτήματα: "One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️"
Πλεονεκτήματα: "Crew member was especially gentle, kind and resourceful. She gave toys to small upset child sitting across the isle from us. Child became calm."
Μειονεκτήματα: "Timing of the meals. Would rather have slept after take off and had a substantial breakfast before landing."
Πλεονεκτήματα: "We got to London safely"
Μειονεκτήματα: "This was a two leg flight. The British Airways leg between Athens and London was one of the worst flight I have had in the past few years. I will never fly BA in within Europe again! Passengers are required to pay for a glass of water The flight reminded me of attending a professional sporting event. The flight crew is turned into food, beverage, and merchandise vendors. London Heathrow Airport is one of the worst international airports in Europe."
Πλεονεκτήματα: "on time, safe, not crowded,"
Μειονεκτήματα: "no water or anything without paying extra. blase crew."
Πλεονεκτήματα: "Missed my connection. Been at airport 6 hrs to get to Milan"
Μειονεκτήματα: "Boston crew not checking me in and missing my connection"
Πλεονεκτήματα: "Food and braveries has good"
Μειονεκτήματα: "They could not see our flight from London to dallas so they would not let us get on the plane in Zurich."
Πλεονεκτήματα: "generally clean, good crew"
Μειονεκτήματα: "Not even a glass of water?"
Μειονεκτήματα: "Using stairs to de-plane"
Πλεονεκτήματα: "I thought the flight over was very good but we missed our return flight because we were not informed of gates closing a hour before take off and had to pay for another return ticket. I thought the airline should have given us a little break on the cost."
Πλεονεκτήματα: "The crews don't stop giving away foods/drinks! They kept asking the passengers if we need aanything."
Μειονεκτήματα: "Not sure, but I felt the spca is a bit smaller than other flights."
Μειονεκτήματα: "Paid extra for mediocre seats"
Μειονεκτήματα: "After technical issues, our flight got delayed over 2 hrs. and many passengers missed international connections. BA handled the rescheduling very poorly. They did not offer any compensation and during the delayed flight, they did not even offer us water for free - just as a curtesy. Overall I see this as incapablity and very poor treatment of passengers."
Μειονεκτήματα: "There was no rhyme or reason to boarding, except for first class passengers. It was just a free for all. Plane was packed and seats were uncomfortable."
Πλεονεκτήματα: "The crew was very nice and welcoming."
Μειονεκτήματα: "The seats are not comfortable at all. Spaces are too tight."
Πλεονεκτήματα: "The staff were friendly."
Μειονεκτήματα: "When I checked in I was told to go to a separate desk to have a seat assigned. There turned out to be a shortage of seats and I had to wait until boarding closed to find out if I had a seat on the plane. Having paid $1600 for a return flight I find it unacceptable that a seat is not guaranteed. The BA staff were helpful, but your system is ridiculous."
Πλεονεκτήματα: "Easy online Check in. Nice crew."
Μειονεκτήματα: "Very tight space on flights."
Μειονεκτήματα: "Flight was late for more than hours , due to the delate flight a lost the last train in London , I had to paid a Taxi over $ us dollars 106.00. Not in my budget . :( Maria Zoriada York"
Μειονεκτήματα: "Food wasn't great."
Πλεονεκτήματα: "Flight there was ok."
Μειονεκτήματα: "British Airways customer service was terrible. Flight was delayed. We called BA and they told to us to arrive at the later flight and find our connection in London. This was not the right thing to do and we are still not home. We are now stuck in DC, have no clue where our luggage is. BA has provided no information. Not sure why they even have a call line."
Πλεονεκτήματα: "The flight overall was fine. Equipment was good, although one passenger was stuck in a toilet for a little while - they had to take the door off to let him out - that was an interesting distraction. In-flight entertainment was good. Boarding and disembarkation was quick and easy."
Μειονεκτήματα: "The crew. Maybe it's because I'm neither young nor pretty. When they were giving out drinks I was missed - invisible I guess. And at a later point in the flight they managed to see me and I got a brusk "do you want something?""
Μειονεκτήματα: "We didn't make this flight"
Μειονεκτήματα: "Older plane, terrible tv compared to other airlines. Food was mediocre"
Πλεονεκτήματα: "1. MAA - Boarding - grouping should have been more professional"
Μειονεκτήματα: "1. I had filled up API information & am an Executive club member. My India contact number is available on record. In spite of that I did not get SMS about flight ETD details or alert. 2. First meal was served about 1 hour after departure, which is Ok. The second meal was served after 8 hours, towards end of flight. 3. BA 36 takes off at ETD 05.30 & travels east. It is always day time as it flies."
Πλεονεκτήματα: "Punctuality, courtesy, professionalism."
Πλεονεκτήματα: "Quick and easy!"
Μειονεκτήματα: "No food not even snacks were served"
Πλεονεκτήματα: "Very clean craft, Nice staff and smooth flight."
Πλεονεκτήματα: "I liked everything about the service."
Μειονεκτήματα: "Wheelchair assistance was not provided to both the passengers , even though it was requested during reservation. Baggage was lost and did not make it to Bangalore"
Μειονεκτήματα: "Tv did not work well"
Πλεονεκτήματα: "Arrived early and smooth flight !!!!"
Μειονεκτήματα: "Service was good a quick flight ."
Μειονεκτήματα: "Flight delayed 2 hours in Athens due to London fog. BA did nothing for passengers with connections. No information given nor attempts to hold connections. Missed our connection by 5 minutes. Could see the airplane pulling out after RUNNING through the airport for 15 minutes to catch it. There were 7 passengers on this connection. This was unacceptable"
Μειονεκτήματα: "Some passengers were allowed to drink excessively becoming very loud and continually bumping into aisle-seated passengers."
Πλεονεκτήματα: "Crew were nice and friendly,"
Μειονεκτήματα: "I missed my connection cause the first flight was delayed and so I had to spend the night at the girls traveling alone with 2 little children, no change of clothes! This is the second year in a row this happen to us with the same flight Venice-Philly-Phoenix. I will not fly aa next year, because it was a big inconvenience, plus I had to reschedule my work appointment as well and rearrange pick up from airport."
Πλεονεκτήματα: "A nice flight, a very professional crew. Overall, a very good comfortable experience"
Μειονεκτήματα: "Would prefer something more nutritious, less fattening"
Πλεονεκτήματα: "Crew is great!"
Πλεονεκτήματα: "Space on airplanes are getting smaller and smaller , not more comfortable."
Μειονεκτήματα: "Entertainment system did not work, frustrating."
Μειονεκτήματα: "Good flight"
Πλεονεκτήματα: "The crew was kindly and friendly"
Μειονεκτήματα: "The plane was very uncomfortable, no entertainment at all if you don’t have your own device"
Πλεονεκτήματα: "We didn’t crash."
Μειονεκτήματα: "We continue not to crash."
Πλεονεκτήματα: "Crew was friendly"
Μειονεκτήματα: "Not being 3.5 hours late"
Πλεονεκτήματα: "Liked the comfort of the plane, on time, and smooth touchdown"
Μειονεκτήματα: "Food was dried out, crew was extremely slow to dispense beverages and food"
Πλεονεκτήματα: "Crew was polite within their constraints for food, drinks and entertainment system."
Μειονεκτήματα: "- Long delay (3+ hrs) due to technical problems - Food was mediocre at best - Entertainment system was not working for a 10-hour flight - No personal screens, you had to use your phone or tablet, downloading the app did not work and the charging outlet for my phone was not working."
Μειονεκτήματα: "Everyone on the plane was freezing and the crew could not do anything about it"
Πλεονεκτήματα: "Ease of flying right from and to home"
Πλεονεκτήματα: "Entertainment and crew were good"
Μειονεκτήματα: "Flight was delayed several times. I understand that things happen, however this always seems to happen when I fly with air canada"
Πλεονεκτήματα: "That we survived and finally got our luggage the day after we arrived."
Μειονεκτήματα: "1) That we went to Toronto, but our luggage went to Montreal. 2) That my wife had to stay up the whole night calling everyone in their call center to find out what happened to our luggage. 3) We were charged for selecting our seats in the flight reservation process. 4) We were misdirected by an Air Canada rep for our return flight and this caused us to miss our connecting flight as well. 5) We ended up spending more than 12 hours at the airport for flying from Toronto to Washington DC."
Πλεονεκτήματα: "Competent stewards/stewardesses"
Μειονεκτήματα: "No meal?"
Πλεονεκτήματα: "Upgraded to business class."
Μειονεκτήματα: "Our flight got cancelled in toronto Lester B Pearson Airport due to a snow storm and we were stuck in the airport for almost 24 hours and we werent even offered a hotel for the night. So we decided to book a hotel for the night through Kayak and paid over $200. Went to the hotel and were told there were no more rooms available until the next day. We called kayak customer support and they wouldn't refund our money!! Horrible experience never again! Never flying Air Canada again !!"
Πλεονεκτήματα: "The flights were great, on time and no problems. I was very comfortable and the food was good. FLight attendents were great except one guy who was not friendly and needed a vacation or another job."
Πλεονεκτήματα: "Size of seats and entertainment"
Μειονεκτήματα: "Late leaving, slow baggage claim"
Πλεονεκτήματα: "the concept"
Μειονεκτήματα: "the reality"
Πλεονεκτήματα: "Service was efficient and pleasant. Complementary drinks and snacks were served. This was a nice surprise!"
Μειονεκτήματα: "Everything- packed tight like sardines"
Πλεονεκτήματα: "Roomy plane."
Μειονεκτήματα: "Restroom no working for disabled. Boarding was disorganized and chaotic."
Μειονεκτήματα: "Half hr late"
Μειονεκτήματα: "I was dozing when the attendant came around- as a result went through whole flight without water!"
Πλεονεκτήματα: "There's more leg space and better programming on Air Canada flights"
Μειονεκτήματα: "Staff were rude, my headphone jack was broken on our way home, we boarded very late both directions."
Μειονεκτήματα: "when boarding they didn't have a seat assigned for me so I had to wait till everyone was in there seats ! I was not impressed"
Μειονεκτήματα: "We were disappointed we couldn't order from the flight menu."
Μειονεκτήματα: "Was not on time, old air craft."
Πλεονεκτήματα: "Flight attendants were rude had to check my carry on since there was no room overhead cabin. This happens frequently with Air Canada"
Μειονεκτήματα: "Ground staff allowed drunbk woman to board, air crew didn't want to take her.. eventually she had to be thrown off before takeoff and that delayed us another hour."
Μειονεκτήματα: "The post office lost my passport and I was unable to go on this flight. Customer service was unwilling to provide a solution that did not cost thousands of dollars to rebook and see my family for Christmas."
Πλεονεκτήματα: "It was on time and they served drinks."
Μειονεκτήματα: "Flight was delayed but overall trip was good"
Πλεονεκτήματα: "I like the options for entertainment and the seats were comfortable"
Μειονεκτήματα: "The food options were terrible"
Πλεονεκτήματα: "The flight was nice and smooth and the crew members were so nice."
Μειονεκτήματα: "It was so great we didn't go. Got a refund you retards"
Μειονεκτήματα: "Nice flight"
Πλεονεκτήματα: "We didn't die, so that's a plus. Flight staff were nice and attentive"
Μειονεκτήματα: "Seriously, no personal tv's. The ticket prices were already expensive, but an addition cost to rent an iPad? That's crazy! Also, your wifi on the plane isn't strong enough to download the app, forcing people to rent the iPads. I see what you're doing, air canada, and it sucks. Next trip to Europe will definitely not be with your airline!"
Μειονεκτήματα: "Small plane. Poor service. rough landing"
Πλεονεκτήματα: "Really friendly crew."
Μειονεκτήματα: "The plane doesn't have an entertainment system and the seats are uncomfortable."
Πλεονεκτήματα: "The crew was polite and friendly."
Μειονεκτήματα: "The seats were very small. I was flying Premium Economy, so it was tolerable, but my daughters were flying economy with very hard seats, very little room, no snacks and no entertainment. It was the Gulag! I can't imagine it being worse for them. On a short domestic flight, it may be tolerable, but for a long international flight across the pond, it was a nightmare! Also, please stop serving those hot pockets as a snack and please stop charging for potato chips and snacks unless you plan to serve a substantial meal! A 400 calorie meal is not going to keep anyone satisfied for 10 hours!"
Μειονεκτήματα: "Can't believe not even pretzels"
Μειονεκτήματα: "Lack of entertainment . Unfriendly staff. Flight was long and crew did not ask passengers to close shades in order to sleep."
Μειονεκτήματα: "Food was terrible - no movie screens - just their ipads, crew wasn't that friendly"
Πλεονεκτήματα: "The commuter terminal in Toronto is a bit of a pit. Basically a glorified hallway, which gets pretty chaotic while you are waiting for your flight, and others are queuing up. For anyone with mobility challenges it is a long hike from the main terminal."
Πλεονεκτήματα: "Decent legroom"
Μειονεκτήματα: "Food, low quality and low choice entertainment"
Πλεονεκτήματα: "Attendants were conscientious, hospitable."
Πλεονεκτήματα: "Courteous flight attendants."
Μειονεκτήματα: "Not enough leg room in Coach"
Πλεονεκτήματα: "You had the latest HBO shows"
Μειονεκτήματα: "Staff was a bit rude in at check in to get onboard as I was one of the last passengers to board the plane."