Πλεονεκτήματα: "Turkish Airlines can really teach other airlines about hospitality and customer service. They really go above and beyond to make you feel super comfortable."
Μειονεκτήματα: "Them good"
Πλεονεκτήματα: "The food was very good and inflight entertainment was excellent."
Μειονεκτήματα: "They keep the cabin temperature too warm the entire flight. The seats are too stiff."
Μειονεκτήματα: "Squawking brats the whole 10.5 hours of the trip to IAD."
Πλεονεκτήματα: "Seat was not comfortable"
Πλεονεκτήματα: "Seat was comfortable and the extra care package and warm towels were a plus. The food was good too."
Πλεονεκτήματα: "Crew was below average,seats was horrible"
Μειονεκτήματα: "The plane needs to be upgraded immidiately,and crew needs to get a bit education in order to take and immidiate action to any situation during the flight"
Μειονεκτήματα: "Boarding was late and the line was unruly. Paths for boarding were marked but once a crowd forms it's impossible to see."
Πλεονεκτήματα: "The entertainment option was pretty good"
Μειονεκτήματα: "There's very limited legroom on this plane."
Μειονεκτήματα: "Shake all the time,vomited"
Πλεονεκτήματα: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections."
Μειονεκτήματα: "Crew are rude. They look always hurry, don't care what passengers need. Food is terrible, there is a menu, but when we ask for food on menu, they said no more, only this one left, so i skipped meal."
Μειονεκτήματα: "Long lines and very slow"
Πλεονεκτήματα: "The Entertainment system was best I have seen."
Μειονεκτήματα: "Flight attendants had crappy attitude, hardly spoke English, spilled a drink on my lap and only managed a sorry when I spoke up."
Μειονεκτήματα: "No space"
Μειονεκτήματα: "Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason."
Μειονεκτήματα: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Πλεονεκτήματα: "Purchase value"
Μειονεκτήματα: "Economy seats are a bit tight"
Μειονεκτήματα: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Πλεονεκτήματα: "On both flights: -Friendly crew -Flights left and arrived on time -Clean cabin"
Μειονεκτήματα: "On both flights: -Cabin was a little too warm, don't like that you can't control temperature at your seat -Only 3 rounds of beverages were served for a 9.5 and 10.5 hour flights- that is less than one drink per every 3 hours and I was very thirsty. It is annoying to have to get up to ask for additional beverages. - Good was ok overall, but better on Istanbul to Boston than Boston to Istanbul"
Πλεονεκτήματα: "Everything is perfect."
Πλεονεκτήματα: "Crew,boarding,comfort,entertainment and food."
Πλεονεκτήματα: "Everything is Fantastic"
Πλεονεκτήματα: "Even though I had two different bookings for connections, since they were all handled by them, they offered me to send my lugagge to the final destination"
Μειονεκτήματα: "In all the flights I took with them (7 so far), Service was reactive, not proactive. In fact, there was one time in which I asked for some water in a long flight (because they dont offer from time to time as other companies do, and I was truly polite in my request) and the guy from the crew told me 'please go and fetch'. I had to point these two huge guys sleeping next to me I had no relation with (I was at the window seat) for him to realize that he was being ridiculous."
Πλεονεκτήματα: "Very nice flight attendants, the movie selection is good. They also provide a nice pillow and blanket in coach."
Μειονεκτήματα: "The plane was older, I had difficulty reclining my seat, the flight attendant had to help me, the seat across the aisle from me was broken. Several customers on the flight were crabby and difficult, I think all the crowding makes them like that. Just a fact of airline travel."
Πλεονεκτήματα: "Great food, good selection of movies."
Πλεονεκτήματα: "Quick boarding , the crew was awesome and very helpful. Great service all around"
Μειονεκτήματα: "The flight was delayed but they couldn't tell us how late it was , but thanks to Kayak knew it was 40 mins delayed."
Πλεονεκτήματα: "Our screens didn't work and they wouldn't move us to a business class seat. It was also freezing, everyone was complaining, I even got sick. It's the worst. Will never travel again with them"
Πλεονεκτήματα: "Perfect trip, seats comfortable and soft even in economy and having personal entertainment was a pleasant surprise. also good selection of films. Food was just a sandwich but better quality than other companies."
Πλεονεκτήματα: "Great service on and off board. Great and very comfortable airplane."
Πλεονεκτήματα: "It was a nice and short flight"
Μειονεκτήματα: "No entertainment system at the seat."
Πλεονεκτήματα: "quick flight and good snack good entertainment console and selection"
Πλεονεκτήματα: "outstanding service, flight attendants are superb"
Πλεονεκτήματα: "Attendants were attentive. Food was good ad plentiful."
Μειονεκτήματα: "Seat space very cramped. I am tall. Cabin was warm."
Πλεονεκτήματα: "Great staff!!"
Πλεονεκτήματα: "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
Μειονεκτήματα: "Flight got delayed. Lost connecting flight. 1 day stuck in Istanbul airport"
Μειονεκτήματα: "The plane left late I almost lost my next plane to Los Angeles a good thing the next plane was late so I make it"
Πλεονεκτήματα: "Flight was short. Provided snacks and drinks."
Πλεονεκτήματα: "Good overall service"
Μειονεκτήματα: "The staff could've been more patient"
Πλεονεκτήματα: "On time and the crew very friendly"
Μειονεκτήματα: "Boarding was not very well managed. They did not stick to the proper sequence."
Πλεονεκτήματα: "Courteous and efficient crew."
Πλεονεκτήματα: "Food was excellent. Service was awesome."
Πλεονεκτήματα: "Everything was top notch.. the food, the service, the overall experience."
Μειονεκτήματα: "I was not allowed the cancel my flight. I lost a lot of money and I will never book through or fly Turkish airlines again. They were rude and had terrible customer service."
Πλεονεκτήματα: "Flight attendants were so kind, timely, tried to answer my questions to the best of their ability, and courteous."
Μειονεκτήματα: "I wish economy had bigger seats, gave out bigger pillows, had more leg room, and had more room to shift seat backwards to sleep."
Πλεονεκτήματα: "There was a real good meal included on this relatively short flight. The crew was friendly. Best airline I've experienced in a while. ."
Μειονεκτήματα: "Too little leg room. My knees touched the seat in front. Boarding was a little weird. It was announced that families with children etc were to board first. But then the groups were not called when each of them started boarding (or was that the flight to LAX? Anyway, only a minor thing)"
Πλεονεκτήματα: "Beds were cozy and the food top notch"
Πλεονεκτήματα: "Flight took off on time"
Μειονεκτήματα: "Pilot announces that we will land 15 minutes early and to buckle and prepare to land in about 20 minutes. 40 minutes later, we were still on air, no explanation given!"
Μειονεκτήματα: "Ethipian Airlines overbooked my return flight and did not offer me an alternate return flight so I could return on my designated date. They instructed me to come back the following date to fly. I was not compensated nor offered at the very least an apology. The ticketing staff was unprofessional and attempted to blame me for not flying. Do not fly Ethiopian Airlines out of Accra ever!!!"
Πλεονεκτήματα: "Crew was good"
Μειονεκτήματα: "Arrived one hour late."
Μειονεκτήματα: "I changed my flight but they didn’t change it and now I’m stuck!!!"
Πλεονεκτήματα: "Helpful, friendly crew. Comfortable plane"
Μειονεκτήματα: "In flight entertainment could be a little better. Perhaps let passengers know about the inflight entertainment available via WiFi"
Μειονεκτήματα: "1 hr delay in departure from Lusaka. Plastic cutlery was difficult to eat with. More frequent water/drinks during the flight (or water bottles instead of little cups) would have been appreciated. Movie options were not as great as other airlines."
Μειονεκτήματα: "Crew members paying more attention to the passengers, more option of food, being on time and cleaning after another flight."
Πλεονεκτήματα: "Crew were helpful"
Μειονεκτήματα: "Food was very poor with very limited choices and no entertainment system on this flight"
Πλεονεκτήματα: "Crew was very friendly and professional"
Μειονεκτήματα: "45 minutes late departure"
Πλεονεκτήματα: "The flight was four hours delayed in Djibouti and there was absolutely zero, NO communication, whatsoever, provided by the Djibouti Ethiopian Airlines staff what was going on, how long the flight was going to be delayed, or if it was actually complete canceled for that evening."
Μειονεκτήματα: "Flight ET365 was scheduled to leave Djibouti at 19:00 but did not leave until 23:30, without any screen information or by the Ethiopian Airlines staff at JIB airport how long the delay would be or if the flight was completely cancelled. Extremely unprofessional and ignorant handling of the situation"
Μειονεκτήματα: "The delay time was too much for no proper reason"
Πλεονεκτήματα: "Crew was helpful, everythinf fine"
Μειονεκτήματα: "The food was not so good. Bit cold.."
Πλεονεκτήματα: "Land crew attention was polite and nice"
Μειονεκτήματα: "Restrooms on board was dirty, no toilette paper nor tissues. One fight attendant was particularly impolite, hitting and pushing instead of asking"
Μειονεκτήματα: "Everything starting from the check in to on board restrooms"
Πλεονεκτήματα: "The crew were very welcoming, helpful and charm, makes you feel easy"
Μειονεκτήματα: "General interior cleanliness"
Πλεονεκτήματα: "Crew was very nice, very helpful"
Μειονεκτήματα: "3 hour delay in flight from Chicago to Ethiopia due to ‘mechanical issues’ made me miss my connection. I was put up in a hotel, but woke up in the middle of the night to roaches all over the place. Not the best experience"
Μειονεκτήματα: "Flight was delayed by nearly 4 hours due to a cargo loading issue in Mombasa. Communication from Ethiopian Airlines staff regarding the issue & delay was very poor. Passengers were becoming very anxious and tense regarding the flight, if it would depart, and the safety of the plane. Improved communication from the Ethiopian Airline staff would have gone a long way to calming the situation and reassuring passengers."
Πλεονεκτήματα: "The ravioli was great, some of the other food was not great. Otherwise, the flight was easy."
Μειονεκτήματα: "More entertainment options, the movies and TV shows offered are not varied or very good."
Πλεονεκτήματα: "The crew were quite homely."
Μειονεκτήματα: "The orderliness during boarding needs more work"
Πλεονεκτήματα: "Flight and crew"
Μειονεκτήματα: "Food and inflight entertainment"
Πλεονεκτήματα: "Ethiopian Airlines it great."
Πλεονεκτήματα: "The plane was spacious"
Μειονεκτήματα: "-The flight entertainment wasn't working -There was a delay, but no one from the airline communicated; we were just waiting and the waiting area didn't have sits"
Πλεονεκτήματα: "Crew were nice"
Μειονεκτήματα: "Always delaying, catastrophic food."
Πλεονεκτήματα: "The staff was very kind."
Μειονεκτήματα: "Flight was uncomfortable. They forgot my food and drink. The attendant sneezed on me without covering her mouth, my tv didn't work. The plane was dirty. I asked to be moved up to any of the 10 open seats in business and they said they can't. It was actually one of the worst flights I've ever taken anywhere in my life."
Μειονεκτήματα: "No entertainment available. Rude flight attendants."
Μειονεκτήματα: "Rude flight attendants and desk staff that were not trained to do check in well. No entertainment available."
Πλεονεκτήματα: "Amazingly smooth flight and landing."
Μειονεκτήματα: "Waiting for customer service"
Πλεονεκτήματα: "The food was delicious"
Μειονεκτήματα: "we booked this flight because it was the shortest. However, we received an email a few days ago saying that the flight on the way back changed and the layover has increased from 2h to almost 7h! this is very upsetting since Im pregnant and the bring such a ling time at the Addis airport really ruined my flight experience"
Πλεονεκτήματα: "Ethiopian beer, a first for me -- not bad."
Μειονεκτήματα: "Where is the famous Ethiopian arabica coffee?"
Πλεονεκτήματα: "nothing was exceptional good."
Μειονεκτήματα: "luggage did not arrive. airport services were not good."
Μειονεκτήματα: "we were seating 2 hours at the aircraft with no electricity an then they move us to another aircraft and totally we arrived Nairobi more than 3 hours delay"
Πλεονεκτήματα: "Flight Attendants excellent and always smiling"
Μειονεκτήματα: "Should be able to select your own movie"
Πλεονεκτήματα: "Loved the service!"
Μειονεκτήματα: "Food can be improved."
Πλεονεκτήματα: "Sleeping most of the way"
Πλεονεκτήματα: "The crew were very friendly and professional."
Μειονεκτήματα: "They lost my bag, there was no announcement that the flight was boarding."
Μειονεκτήματα: "My monitor/screen never worked; could never watch a movie despite asking the flight attendants to reset my screen several times. Pretty bad for this 10+ hour flight. I have had much better experiences with crew, staff, friendliness, responsiveness, etc, on almost every other airline."
Πλεονεκτήματα: "Their flight attendants care about people, and overall it's a great airline, except for food."
Μειονεκτήματα: "Ethiopian Airlines consistently has sub-quality food."
Πλεονεκτήματα: "The flight was smooth and the crew courteous. In fact the passengers all applauded when we landed."
Μειονεκτήματα: "To reach Addis Abba/Arusha from the west coast of the US by Ethiopian Air, one must go through Dublin. I wish there was a Seattle to Addis Abba choice."
Πλεονεκτήματα: "Flight was smooth"
Πλεονεκτήματα: "In entabe the way everything is done was very good the food on that day was not good"
Μειονεκτήματα: "Poor service, not organized, dirty aircraft"
Πλεονεκτήματα: "Was lucky to be able to get 3 seats in a row, so could sleep.. They were able to put me in 3 seats again on return, so all good for me... Crew nice, leg room decent, entertainment was fine... Movie choices were not best I've seen, but first world problem... Overall I would recommend.."
Μειονεκτήματα: "The return journey time from Dublin sucks... 6am flight, so u have to stay up all night pretty much... If they could change that, it would be amazing... Food not great, so you would be better off bringing your own stuff..."
Πλεονεκτήματα: "The guy I was sitting next to."
Πλεονεκτήματα: "Was a bit concerned because I only had a 45 min layover in Addis to change plans, howeve Ethiopian Air made sure we were met coming of the plane and facilitated a fast transit. Checked luggage also all made it through. I was pleasantly surprised. I flew Nairobi to Cape Town with connection in Addis."
Πλεονεκτήματα: "Flight was on time"
Μειονεκτήματα: "The food is terrible."
Μειονεκτήματα: "Baggage Claim in Barcelona. Waited 45 minutes before baggage arrived, that combined with flight being 30 minutes late made running to catch a connecting flight which was in a different terminal requiring a shuttle bus ride to get there."
Πλεονεκτήματα: "Seat was comfortable and we landed on time, even after leaving late."
Μειονεκτήματα: "Crew needed better attitude."
Πλεονεκτήματα: "Seats were slightly more comfortable than Ryanair."
Μειονεκτήματα: "Not making us bounce between gates 3 times because they didn't know where the plane was going."
Πλεονεκτήματα: "Nothing on the ground. Prior to boarding there was chaos among the crew members and the public. The flight was as usual with Vueling delayed; for technical reasons. However no one knew what was happening. No crew member gave a simple explanation of what was happening. Order was not maintsined"
Μειονεκτήματα: "Everything, like simply explaining to the long waiting passengers what was going on. But Vueling is 90 pc late. They treat passengers as if they could not care less because they are working unhappily We can simply compare with other airlines. Vueling gets first price as worse airline I know."
Μειονεκτήματα: "Great, prompt service Thank you,Vueling Team From now on , we are you loyal customers"
Μειονεκτήματα: "Last minute switched plan causing much discomfort and confusion."
Μειονεκτήματα: "they don't provide even water for the passengers"
Πλεονεκτήματα: "Poor service, staring from punctuality. 3 and a half delay without any explanation until all passengers pressured the staff and we were told that it was due to aircraft malfunction. The staff were very unfriendly when asked about information regarding the cause of the delay."
Μειονεκτήματα: "Change management and train staff. The Barcelona airport was in very poor state, without air conditioning and restrooms in very poor state."
Μειονεκτήματα: "We have a 5 hours delay inside the plane. The crew has to been change and the second crew is the worst crew in all my flights The captain also was change after 4 hours of delay, and is the worst captain, nothing polite"
Μειονεκτήματα: "The flight was an hour late with no announcements made in the terminal"
Μειονεκτήματα: "Could of been on time. I missed my connection and it cost me 1000’s. Worst airline ever."
Μειονεκτήματα: "We had a 3 hour delay! I must be compensated"
Πλεονεκτήματα: "Quick, cheap, and convenient"
Μειονεκτήματα: "Like riding a park bench through the sky"
Μειονεκτήματα: "The boarding process was very unorganized. The flight was delayed almost 2 hours due to baggage issues while we sat on the plane."
Μειονεκτήματα: "Entertainment options."
Πλεονεκτήματα: "Great value. Spacious overhead compartment for bags - no issue being near last to board with larger carry on bags. On time departure and even early arrival."
Πλεονεκτήματα: "Crew was great and the seats were very comfortable."
Μειονεκτήματα: "Never had to take a bus to and from plane, so that was different."
Πλεονεκτήματα: "The flight actually got me to my destination"
Μειονεκτήματα: "I asked for priority boarding at the counter since I’m pregnant which they agreed to. They advised me to wait for the priority announcement to board first. That did not happen. They simply let everyone on at once causing a stampede. Flight was delayed. Flight had no AC until almost take off. Smallest amount of legroom I’ve ever had in my life."
Πλεονεκτήματα: "Comfortable seats"
Μειονεκτήματα: "It was delayed with no reason and I missed my check in. I specifically purchased this flight vs the one at 10 pm to not miss check in. Ugh! 20 euro late fees. So, I paid more for the flight (because the 7pm was more than the 10 pm) and now I have to pay a late fee to check in. On top of that, I paid an additional service fee by booking though FlightNetwork and they did not book my checked luggage like the price breakdown said. It’s been terrible and a waste of time and money."
Μειονεκτήματα: "The worst flight in my life"
Πλεονεκτήματα: "Boarding was efficient"
Μειονεκτήματα: "Flights usually delayed Cabin crew are rude specially Lucia who was on the Vueling 08:55 flight from Bilbao to Barcelona on 21/04/2018"
Πλεονεκτήματα: "Cabin crew was cheerful and helpful. Got excellent seats at last minute."
Μειονεκτήματα: "Late boarding due to some crew late."
Πλεονεκτήματα: "Quick flight and good service"
Μειονεκτήματα: "Cheap flight but odd that we always take a shuttle from plane to airport"
Πλεονεκτήματα: "on time, easy to do, price"
Μειονεκτήματα: "everything worked out well for this flight"
Πλεονεκτήματα: "I was super tired and fell sound asleep before we even took off. When I woke up they were providing beverage service and the attendant was so sweet and quietly asked if I felt okay. I found that to be so sweet and like they were genuinely concerned."
Μειονεκτήματα: "Flight delayed but not announced. Gate changed but not announced. Slow and painful boarding process."
Μειονεκτήματα: "The check in line was too long with too few attendants checking people in."
Πλεονεκτήματα: "The seats were okay"
Μειονεκτήματα: "Boarding took forever."
Πλεονεκτήματα: "Efficient, great value"
Μειονεκτήματα: "Sits are not comfortable"
Μειονεκτήματα: "seats were awful-- very thin cushioning"
Πλεονεκτήματα: "Nice short flight! Nice crew!"
Πλεονεκτήματα: "Plane was clean and adequate seating"
Μειονεκτήματα: "Plane was scheduled to leave at 8:15 and suddenly was changed and we left at 7:45. Flight attendants then forced us to check our small carry on items despite being told they were for a wedding the next day. Subsequently the bags were lost and then found four days earlier. Fortunately, we found our baggage but had to improvise for the wedding. Airport lost and found said that happens all the time with Vuelling and a baggage claim stub should just be discarded as worthless."
Πλεονεκτήματα: "Didn't experience anything spectacular."
Μειονεκτήματα: "The delay of flight was unbelievable."
Πλεονεκτήματα: "Professional, clean aircraft. Overall very good."
Πλεονεκτήματα: "Delete and seating and a plane for two hours,when the flight was two hours,not tell the people was rwrong;sooner. Landing was scary,really poor. Bad experience,not recommended."
Πλεονεκτήματα: "Crew is good."
Μειονεκτήματα: "The plain was late for 1:40 minutes and they lost my luggage again."
Μειονεκτήματα: "Dely and they lost my bags"
Πλεονεκτήματα: "This was awesome experience!"
Μειονεκτήματα: "Not much leg room."
Πλεονεκτήματα: "Exactly what I expectedfor a discount airline seats are a little small legroom is a little short same as you always get on all the other"
Μειονεκτήματα: "For a big guy this was an extremely tight fit"
Μειονεκτήματα: "The airplane seemed very old, worn, and tired. This makes us feel less safe."
Μειονεκτήματα: "I called Vueling to see if I needed to pay for my stroller and he said yes. When I got to the counter I was told that I didn't have to pay for the stroller. So I asked for my money back and they said no. That was B.S."
Πλεονεκτήματα: "Did not communications belligerent passenger"
Μειονεκτήματα: "Small sears cattle car"
Πλεονεκτήματα: "Everything was ok, there was no food or entertainment but it was a short flight so I wasn't expecting much"
Μειονεκτήματα: "I had no complaints"
Μειονεκτήματα: "Very cramped. No leg room. No seat pockets."
Μειονεκτήματα: "Staying in airport for six hours"
Πλεονεκτήματα: "Friendly service -- free gate check, and a free upgrade so that my partner and I could sit together :D"
Πλεονεκτήματα: "Bag drop was fast, professional. Plane was comfortable, on time."
Μειονεκτήματα: "Passengers are the key to make everything bad, they can't queue or simply don't know what is a queue for. Some wear a suit and think that they can just cut the queue to the front, and all the staff just allow that happen. They did not have priority boarding."
Μειονεκτήματα: "This flight is always late. Sucks."