Πλεονεκτήματα: "The food was very good and inflight entertainment was excellent."
Μειονεκτήματα: "They keep the cabin temperature too warm the entire flight. The seats are too stiff."
Πλεονεκτήματα: "Seat was comfortable and the extra care package and warm towels were a plus. The food was good too."
Πλεονεκτήματα: "The entertainment option was pretty good"
Μειονεκτήματα: "There's very limited legroom on this plane."
Πλεονεκτήματα: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections."
Μειονεκτήματα: "Crew are rude. They look always hurry, don't care what passengers need. Food is terrible, there is a menu, but when we ask for food on menu, they said no more, only this one left, so i skipped meal."
Πλεονεκτήματα: "Great staff on board!"
Πλεονεκτήματα: "Good service and very smooth flight"
Πλεονεκτήματα: "No any trouble during flight."
Μειονεκτήματα: "Too long distance between terminals and very short time between my connecting flights make it almost not possible."
Μειονεκτήματα: "Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason."
Μειονεκτήματα: "The flight was delayed leaving NY"
Μειονεκτήματα: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Πλεονεκτήματα: "Purchase value"
Μειονεκτήματα: "Economy seats are a bit tight"
Μειονεκτήματα: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Πλεονεκτήματα: "Boarding process was smooth"
Μειονεκτήματα: "Crew was unfriendly"
Πλεονεκτήματα: "On both flights: -Friendly crew -Flights left and arrived on time -Clean cabin"
Μειονεκτήματα: "On both flights: -Cabin was a little too warm, don't like that you can't control temperature at your seat -Only 3 rounds of beverages were served for a 9.5 and 10.5 hour flights- that is less than one drink per every 3 hours and I was very thirsty. It is annoying to have to get up to ask for additional beverages. - Good was ok overall, but better on Istanbul to Boston than Boston to Istanbul"
Πλεονεκτήματα: "Everything is perfect."
Πλεονεκτήματα: "Crew,boarding,comfort,entertainment and food."
Πλεονεκτήματα: "Even though I had two different bookings for connections, since they were all handled by them, they offered me to send my lugagge to the final destination"
Μειονεκτήματα: "In all the flights I took with them (7 so far), Service was reactive, not proactive. In fact, there was one time in which I asked for some water in a long flight (because they dont offer from time to time as other companies do, and I was truly polite in my request) and the guy from the crew told me 'please go and fetch'. I had to point these two huge guys sleeping next to me I had no relation with (I was at the window seat) for him to realize that he was being ridiculous."
Πλεονεκτήματα: "Very nice flight attendants, the movie selection is good. They also provide a nice pillow and blanket in coach."
Μειονεκτήματα: "The plane was older, I had difficulty reclining my seat, the flight attendant had to help me, the seat across the aisle from me was broken. Several customers on the flight were crabby and difficult, I think all the crowding makes them like that. Just a fact of airline travel."
Πλεονεκτήματα: "Good food and comfortable seats"
Πλεονεκτήματα: "Great food, good selection of movies."
Πλεονεκτήματα: "Quick boarding , the crew was awesome and very helpful. Great service all around"
Μειονεκτήματα: "The flight was delayed but they couldn't tell us how late it was , but thanks to Kayak knew it was 40 mins delayed."
Πλεονεκτήματα: "Our screens didn't work and they wouldn't move us to a business class seat. It was also freezing, everyone was complaining, I even got sick. It's the worst. Will never travel again with them"
Πλεονεκτήματα: "Perfect trip, seats comfortable and soft even in economy and having personal entertainment was a pleasant surprise. also good selection of films. Food was just a sandwich but better quality than other companies."
Πλεονεκτήματα: "Great service and polite staff."
Μειονεκτήματα: "Didn't make any announcements as the time was getting closer to board. Passengers had to hover around counter and strain to hear. It all worked out well, though!"
Μειονεκτήματα: "Short transit time. Very risky. Small seats."
Πλεονεκτήματα: "Great service on and off board. Great and very comfortable airplane."
Πλεονεκτήματα: "Price, Price, Price"
Μειονεκτήματα: "Keep going KAyak"
Πλεονεκτήματα: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Μειονεκτήματα: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Πλεονεκτήματα: "It was a nice and short flight"
Μειονεκτήματα: "No entertainment system at the seat."
Πλεονεκτήματα: "quick flight and good snack good entertainment console and selection"
Πλεονεκτήματα: "amazing !!!"
Πλεονεκτήματα: "Attendants were attentive. Food was good ad plentiful."
Μειονεκτήματα: "Seat space very cramped. I am tall. Cabin was warm."
Πλεονεκτήματα: "Great staff!!"
Πλεονεκτήματα: "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
Μειονεκτήματα: "Flight got delayed. Lost connecting flight. 1 day stuck in Istanbul airport"
Μειονεκτήματα: "The plane left late I almost lost my next plane to Los Angeles a good thing the next plane was late so I make it"
Πλεονεκτήματα: "Flight was short. Provided snacks and drinks."
Πλεονεκτήματα: "Crew, Food, Movies, Comfort!! I loved this trip with Turkish Airlines."
Πλεονεκτήματα: "Good overall service"
Μειονεκτήματα: "The staff could've been more patient"
Πλεονεκτήματα: "Good service, good food!! I will use Turkish air again."
Μειονεκτήματα: "They switched the gate without telling anyone"
Πλεονεκτήματα: "Courteous and efficient crew."
Πλεονεκτήματα: "Everything was top notch.. the food, the service, the overall experience."
Πλεονεκτήματα: "It was a smooth flight. The meals were relatively tasty, and the in-flight entertainment was fun."
Μειονεκτήματα: "Having been impressed on recent overseas flight using Turkish Airlines, I thought the standards they had previously practiced would have been implemented. Unfortunately, there were several customer service disappointments, from forgetting to include dessert with my and my daughter's meals to being made to wait nearly an hour for the interactive screen to be reset. And not a sincere apology or effort to resolve the problem."
Μειονεκτήματα: "Flight was delayed by one hour"
Μειονεκτήματα: "I was not allowed the cancel my flight. I lost a lot of money and I will never book through or fly Turkish airlines again. They were rude and had terrible customer service."
Πλεονεκτήματα: "Flight attendants were so kind, timely, tried to answer my questions to the best of their ability, and courteous."
Μειονεκτήματα: "I wish economy had bigger seats, gave out bigger pillows, had more leg room, and had more room to shift seat backwards to sleep."
Πλεονεκτήματα: "Everything was perfect during the flight."
Μειονεκτήματα: "However, our luggage did not arrive."
Μειονεκτήματα: "The flight tracker was the only thing we could watch on this flight."
Πλεονεκτήματα: "Flight took off on time. Boarding was organized."
Μειονεκτήματα: "Cabin was cramped. Food quality was so so."
Μειονεκτήματα: "Wow! BA has managed to finally match Ryan Air and Easy Jet for tight seat pitch and charging for soft drinks but at thrice the price!!!"
Πλεονεκτήματα: "Quick boarding, arrived 30 min early, fast exit and quick bag retrieval"
Πλεονεκτήματα: "The food was good, the crew was friendly, and the plane was clean."
Μειονεκτήματα: "flight out of Ghana was delayed by 2 hours."
Πλεονεκτήματα: "Easy boarding."
Μειονεκτήματα: "British Airways is the only airline I’ve flown that doesn’t off free water."
Πλεονεκτήματα: "the crew was attentive."
Μειονεκτήματα: "the seats are extremely crammed, the boarding process was so disorganized people were yelling at the staff...anyone they could find to vent. boarding passes had to be re-scanned, people had to be removed-assigned seats and no explanation was given"
Μειονεκτήματα: "Aer Lingus webpage is terrible. Kayak’s is excellent, but I tried to change seats, it would not let me."
Μειονεκτήματα: "I did web check in last night. Despite several attempt, I was NOT able to receive email with my boarding pass until I arrive my house in Luxembourg. I was able to board the flight only because I saved pdf file after aforementioned attempt and sent to my email address manually."
Μειονεκτήματα: "For a major carrier in Europe we expected more. Be Be prepared to pay for food and even a drink on a domestic flight. Seats tiny barely any leg room. Crew members appeared to be having a bad day not many welcoming smiles. I guess if you had to budget just pay use one of the other carriers"
Πλεονεκτήματα: "Clean plan that was only slightly delayed"
Μειονεκτήματα: "I was charged for water on a 4+ hour flight. That’s unheard of! Also, the seats didn’t even recline. I will never fly British Airways again"
Πλεονεκτήματα: "Good food."
Μειονεκτήματα: "They are very slow in checking people in"
Μειονεκτήματα: "Not even a drop of water included in a 3:50 flight pathetic for major airline"
Μειονεκτήματα: "The flight was delayed by three hours; not sure how to fix that but it was annoying. For some reason the arm rests in the middle of the seats would not go fully back and I felt like the flight attendants were talking down to me. They also could have been having a bad day too with the flight. :/"
Πλεονεκτήματα: "We had mobility assistance.They were excellent"
Πλεονεκτήματα: "Friendly crew"
Πλεονεκτήματα: "The pilot kept us in the terminal when he found out that we were delayed due to fog in London. I appreciated waiting in a more comfortable, open space rather than on the plane. I was also impressed with how the controllers and schedulers in London handled the delays so that I had not problem making my connection. And as things turned out, the second leg of the trip went so well that we reached our destination on time despite a one-hour delay."
Μειονεκτήματα: "I'd like to see British Airways consider at the very least giving their customers a cup of coffee or tea on a 4-hour flight."
Πλεονεκτήματα: "Seats are comfortable, head rest is adjustable, good leg room, nice entertainment selection and no extra charge for adult beverages!"
Μειονεκτήματα: "When we arrived at London Heathrow, there was no gait, no stairs, and no buses to transport passengers to the terminal. We were stuck on the plane for an hour waiting. The crew was helpful in keeping everyone informed and let us know they called the airport staff multiple times for the stairs/buses to get us off and those with connections (me) going. The crew was frustrated too."
Πλεονεκτήματα: "BA always has a wonderful crew and I really enjoy flying with them!"
Μειονεκτήματα: "One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️"
Πλεονεκτήματα: "We got to London safely"
Μειονεκτήματα: "This was a two leg flight. The British Airways leg between Athens and London was one of the worst flight I have had in the past few years. I will never fly BA in within Europe again! Passengers are required to pay for a glass of water The flight reminded me of attending a professional sporting event. The flight crew is turned into food, beverage, and merchandise vendors. London Heathrow Airport is one of the worst international airports in Europe."
Πλεονεκτήματα: "The crew was friendly."
Μειονεκτήματα: "The flight was over two hours late. No USB ports for electronics. Leg room and seats were dismal."
Πλεονεκτήματα: "No entertainment and no vegetarian selections in the menu unless you book in advance again the plane was dirty"
Πλεονεκτήματα: "on time, safe, not crowded,"
Μειονεκτήματα: "no water or anything without paying extra. blase crew."
Πλεονεκτήματα: "prompt, good service and food"
Μειονεκτήματα: "pasta was too salty"
Πλεονεκτήματα: "Service, generally"
Μειονεκτήματα: "Noticeable lower standards on flights bound for India: poor quality seats and TV monitors."
Πλεονεκτήματα: "The plane was new. The crew was awesome and the flight short."
Πλεονεκτήματα: "The crew were super helpful and attentive."
Μειονεκτήματα: "Food was not the best, the leg room was ridiculously small and the entertainment system had some issues, but all in was a nice trip"
Μειονεκτήματα: "The flight was 1+ hour late, but little information made available, including basic info like gate."
Μειονεκτήματα: "The only refreshment without charge was tap water. The crew also pulled a curtain across the tops of the seats in front of us to separate economy from priority, and it felt somewhat insulting. Boarding was delayed with no communication from the crew as we all stood at the gate waiting for instructions."
Πλεονεκτήματα: "The safety video was a great. All was on time."
Πλεονεκτήματα: "The new flight procedures informational film at the beginning of the flight (BA/Comic Relief)"
Μειονεκτήματα: "The flight was to Heathrow which was not prepared to accept us at all. We waited 45 minutes in passport control. I expect BA to make sure the port of destination is prepared to receive its passengers"
Μειονεκτήματα: "Not even a glass of water?"
Πλεονεκτήματα: "The flight attendants were nice. The food was actually tasty."
Μειονεκτήματα: "The flight was very bumpy and the landing not pleasant. The pilots and crew didn't give any warnings to prepare you for it. The seats are uncomfortable and too close together."
Μειονεκτήματα: "Using stairs to de-plane"
Μειονεκτήματα: "Paid extra for mediocre seats"
Μειονεκτήματα: "After technical issues, our flight got delayed over 2 hrs. and many passengers missed international connections. BA handled the rescheduling very poorly. They did not offer any compensation and during the delayed flight, they did not even offer us water for free - just as a curtesy. Overall I see this as incapablity and very poor treatment of passengers."
Πλεονεκτήματα: "The flight was bad I lost my luggage"
Πλεονεκτήματα: "staff was very friendly."
Πλεονεκτήματα: "The crew was very nice and welcoming."
Μειονεκτήματα: "The seats are not comfortable at all. Spaces are too tight."
Πλεονεκτήματα: "I thought British Airways was a better airline. I hope they do better job to when I return back to my home next mointh!"
Πλεονεκτήματα: "The seats were comfortable and they gave enough food and water."
Μειονεκτήματα: "We did on line check in, printed the tiket, and they decided to reprint it, and it never work, every time that we used this re-printed ticket doesn't work, we needed to call many time the staff, and in the baggage drop off constantly said that our baggage hast over weigth without weigth it, the scale said another thing, I have the impresion that they were pushing for extra-weigth pay."
Μειονεκτήματα: "Flight was late for more than hours , due to the delate flight a lost the last train in London , I had to paid a Taxi over $ us dollars 106.00. Not in my budget . :( Maria Zoriada York"
Πλεονεκτήματα: "Flight there was ok."
Μειονεκτήματα: "British Airways customer service was terrible. Flight was delayed. We called BA and they told to us to arrive at the later flight and find our connection in London. This was not the right thing to do and we are still not home. We are now stuck in DC, have no clue where our luggage is. BA has provided no information. Not sure why they even have a call line."
Πλεονεκτήματα: "Punctuality, courtesy, professionalism."
Πλεονεκτήματα: "Food was great All flights were on time Very clean and comfortable"
Μειονεκτήματα: "No food not even snacks were served"
Πλεονεκτήματα: "Very clean craft, Nice staff and smooth flight."
Μειονεκτήματα: "Huge disappointment - food was inedible and on our connection we had to pay even for water. Huge drop in service and I've flown BA for years."
Πλεονεκτήματα: "Entertainment selection."
Μειονεκτήματα: "The air was stale. No circulation. It made me sick."
Μειονεκτήματα: "Each rep we spoke to said they couldnt help us and to just open a support ticket online.. Kept telling us they dont have a customer service team who can help us and its only available online."
Μειονεκτήματα: "The low resolution screens and limited programming compared to other airlines and aircraft"
Πλεονεκτήματα: "because of the cancellation the night before I was expecting chaos. But everyone was friendly and in great spirits. No issues. Way to keep it kool!"
Πλεονεκτήματα: "Crew was polite within their constraints for food, drinks and entertainment system."
Μειονεκτήματα: "- Long delay (3+ hrs) due to technical problems - Food was mediocre at best - Entertainment system was not working for a 10-hour flight - No personal screens, you had to use your phone or tablet, downloading the app did not work and the charging outlet for my phone was not working."
Πλεονεκτήματα: "Flight was ok overall. Staff were nice."
Μειονεκτήματα: "I don't think there was enough crew on board to serve all the passengers. Water was only offered once. I did get to watch free movies from Vancouver to Toronto. However, you had to pay for entertainment from Toronto to Costa Rica"
Πλεονεκτήματα: "The flights are fine, on time."
Πλεονεκτήματα: "Everything else was great"
Μειονεκτήματα: "No movies"
Πλεονεκτήματα: "Disable passenger here. They were very helpful and accommodating"
Πλεονεκτήματα: "Crew we're very accommodating and friendly."
Μειονεκτήματα: "Seats extremely narrow and back support non-existent."
Πλεονεκτήματα: "Getting off the plane!!!"
Πλεονεκτήματα: "I loved the entertainment options, especially that we could pull up the map & see where we were."
Μειονεκτήματα: "Online information was confusing & made it sound like we had to pay for our carry on, so we didn't bring a carry on (just personal item). It needs to be more clear."
Πλεονεκτήματα: "N time"
Μειονεκτήματα: "Food. Chicken wrap was just okay"
Πλεονεκτήματα: "The crew was outstanding - pleasant and efficient."
Μειονεκτήματα: "Entertainment: movie selection very limited."
Πλεονεκτήματα: "Service before boarding was excellent. Checking in as long as the boarding time was efficient and fast. In flight service was okay, flight crew was helpful and friendly. The selection of entertainment was excellent. Good international films, in addition to the monocles 24 hours radio station. However, the food was mediocre, there was not enough food for a flight of 11 hours."
Μειονεκτήματα: "I didn't like the amount and selection of food."
Πλεονεκτήματα: "The food, wine and service were all great."
Μειονεκτήματα: "I was dozing when the attendant came around- as a result went through whole flight without water!"
Πλεονεκτήματα: "The people at Air Canada were friendly and clear with what was going on."
Μειονεκτήματα: "Flight was delayed even though the plane was at the gate."
Μειονεκτήματα: "Constant gate changes. Getting a seat number assigned was tedious"
Μειονεκτήματα: "Was not on time, old air craft."
Πλεονεκτήματα: "Flight was smooth and pilot was knowledgeable"
Μειονεκτήματα: "My tv screen didn't have sound !"
Μειονεκτήματα: "Seats are so close together. No room. No tvs."
Μειονεκτήματα: "Flight was delayed 1.5 hours but no one was in much of a rush to get it going"
Πλεονεκτήματα: "It was okay, but I feel no one really cares anymore it is just a Job....... on my flight from Canada to Florida on Feb 8 th it was a horrible experience. We were almost 4 hours late due to no crew or pilots. This is my last time flying with Air Canada. Way to much stress for people who have so much stress in there everyday lives. This should be a no stress way to fly. Just sayin"
Πλεονεκτήματα: "The price."
Μειονεκτήματα: "When someone has a terrible experience with a single individual it's just an anomaly. When it came to our experience it's easy to see that it's systemic and come from the top down in that company. The lack of customer service training is apparent. It was rampant and the overall feeling was just plain rudeness exuding from every team member. I'll never fly Air Canada again."
Πλεονεκτήματα: "Food great, staff friendly and flight was EARLY!!!"
Πλεονεκτήματα: "They took 20 people off the plane. We left 1 hour plus late and took an extra hour to reach LA. Had a sandwich that was inedible. Crew not friendly."
Πλεονεκτήματα: "Liked being distracted by a free movie."
Μειονεκτήματα: "This is not an Air Canada flight, is a Rouge flight, meaning there is no service, no screens, not even blankets on board. I didn't know that until after confirming my reservation, and it makes all the difference. For a low cost flight, the service is ok, but it shouldn't be advertised as Air Canada at all."
Μειονεκτήματα: "Not so bad..."
Μειονεκτήματα: "Never made the flight and the only flight air canada is willing to put me on is 24 hours later. Very poor customer service."
Πλεονεκτήματα: "Got an upgraded seat without asking for it due to overbooking."
Μειονεκτήματα: "Checking was more complicated than necessary. Was asked to use the machine to check in even though I made it clear I wanted to use the counter and there were only a few people waiting. Didn't get to watch a movie as I wasn't told you need to download the apps before getting on the plane."
Πλεονεκτήματα: "Friendly staff. Good entertainment (TV, movies, etc). Good, plentiful food and drink."
Πλεονεκτήματα: "We didn't die, so that's a plus. Flight staff were nice and attentive"
Μειονεκτήματα: "Seriously, no personal tv's. The ticket prices were already expensive, but an addition cost to rent an iPad? That's crazy! Also, your wifi on the plane isn't strong enough to download the app, forcing people to rent the iPads. I see what you're doing, air canada, and it sucks. Next trip to Europe will definitely not be with your airline!"
Πλεονεκτήματα: "There was enough legroom, as compared to airlines like Cathy Pacific."
Μειονεκτήματα: "All the flight attendants seemed a bit frazzled; I felt guilty for asking for wine with lunch, and you had to either use your own device or pay $10 to access the in-flight entertainment. Even then, I could only watch TV shows on my laptop --you need an app to see movies. Very strange and felt like being in a domestic flight."
Πλεονεκτήματα: "Really friendly crew."
Μειονεκτήματα: "The plane doesn't have an entertainment system and the seats are uncomfortable."
Πλεονεκτήματα: "The crew was polite and friendly."
Μειονεκτήματα: "The seats were very small. I was flying Premium Economy, so it was tolerable, but my daughters were flying economy with very hard seats, very little room, no snacks and no entertainment. It was the Gulag! I can't imagine it being worse for them. On a short domestic flight, it may be tolerable, but for a long international flight across the pond, it was a nightmare! Also, please stop serving those hot pockets as a snack and please stop charging for potato chips and snacks unless you plan to serve a substantial meal! A 400 calorie meal is not going to keep anyone satisfied for 10 hours!"
Μειονεκτήματα: "Lack of entertainment . Unfriendly staff. Flight was long and crew did not ask passengers to close shades in order to sleep."
Μειονεκτήματα: "This is the third time that I flight with Air Canada and the third time that my flight got delayed. Never again!"
Πλεονεκτήματα: "Entertainment selections and accommodations for not being able to make my connecting flight do to delays were good."
Πλεονεκτήματα: "Great airplane service, people and amenities"
Μειονεκτήματα: "Food was terrible - no movie screens - just their ipads, crew wasn't that friendly"
Πλεονεκτήματα: "4 and a half hours of delay and only 10 dollars voucher to eat."
Μειονεκτήματα: "The customer service"
Πλεονεκτήματα: "Attendants were conscientious, hospitable."
Μειονεκτήματα: "plane left late , crew gave absolutely no updates. Crew gave no help in helping us make our international flight we boarded our international flight minutes before they closed doors and we were panicked and ran through terminal for which seemed like miles I will never use this airline again"
Πλεονεκτήματα: "You had the latest HBO shows"
Μειονεκτήματα: "Staff was a bit rude in at check in to get onboard as I was one of the last passengers to board the plane."
Μειονεκτήματα: "Crew could have been friendlier, food was lacking, flight left an hour late."
Πλεονεκτήματα: "This was the usual flight. Nothing exceptional. The flight crew were very nice."
Πλεονεκτήματα: "Everything was really good"
Μειονεκτήματα: "No in flight entertainment available"
Μειονεκτήματα: "Flight left almost one hour late"
Πλεονεκτήματα: "Iberia is great"
Μειονεκτήματα: "Great airline Iberia is great"
Μειονεκτήματα: "They lost my suitcase"
Μειονεκτήματα: "They lost my suitcase"
Πλεονεκτήματα: "Premium economy is a great way to travel"
Μειονεκτήματα: "Flight was a mutually on Iberia from Madrid to a Miami. All I can say is that MAD is a HOT MESS!!"
Μειονεκτήματα: "Better seats, better food"
Πλεονεκτήματα: "I could not travel to Miami due to Iberia did not assigned the seat with my children."
Μειονεκτήματα: "The lack of education and polite of the Stewart is a minus on that airline"
Πλεονεκτήματα: "Everything was good."
Μειονεκτήματα: "There was no problems whatsoever."
Μειονεκτήματα: "Online check in didn’t work."
Πλεονεκτήματα: "Loved the staff. As far as my experience flying Iberia for the first time is concerned, the the staff was very attentive and courteous. The food was not bad either as it was pretty good and included many beverage options. Would like to see how they do for flights lasting longer than 8 hours. Mine was only about 5 and a half hours from Madrid to Tel Aviv."
Πλεονεκτήματα: "The pilot did an excellent job navigating through rough weather."
Μειονεκτήματα: "Boarding is a mess, too many special groups, and then the masses get in and it just becomes a zoo inside the plane. There are so many charges, flying these days is really not better than taking a local bus."
Μειονεκτήματα: "All processed food. GMO’s. No organic options."
Πλεονεκτήματα: "On time departure and arrival early by an hour."
Μειονεκτήματα: "Seats were quite uncomfortable."
Μειονεκτήματα: "Too many people and little space to move"
Πλεονεκτήματα: "Excellent flight, timely"
Μειονεκτήματα: "We we’re delayed 3 1/2 hours causing us to miss our flight to San Sebastian. That, in turn, caused us to miss our check in for our hotel that we had already paid for so we ended up spending $300 on nothing."
Μειονεκτήματα: "We never made it to this part of our flight because our Budapest to Madrid flight was canceled due to faulty AC system. We were boarded In Budapest and about two hours later they made as deplane after sitting in the hot plane for two hours. It was around 10 PM and no food was available at the airport, so I could not feed my four-year-old son ."
Πλεονεκτήματα: "Quick boarding"
Μειονεκτήματα: "The lack of water offers during the flight"
Πλεονεκτήματα: "Boarding, on time"
Μειονεκτήματα: "Not much room in seats. Especially if sest in front gets reclined."
Μειονεκτήματα: "I didn't like the fact that the flight was delayed over an hour with zero explanation as to why. just sat in the hot plane with no reason or explanation."
Μειονεκτήματα: "The plan was too small."
Πλεονεκτήματα: "Flight left on time"
Μειονεκτήματα: "Very tight seats. I’m not that tall and my knees were hitting the seat in front"
Πλεονεκτήματα: "The cool thing about this airline is that it’s dirt cheap to get from Oakland to Barcelona!! I will say tho, you do get what you pay. We purchased the most basic flight and that’s really what it was. Tight leg room and lots of people. If you’re over 5’5 I HIGHLY RECOMMEND getting extra leg room if it’s available. Aside from that. The flight was cool and the staff was nice!"
Μειονεκτήματα: "the portion Tel Avivi Madrid was very poor. The plane was very old the business clase very bad. The seats were very old No space for the foots and NO entreatments service available. This in a five hours flights, Just horrible."
Πλεονεκτήματα: "Short flight and on time"
Μειονεκτήματα: "My USB connector didn’t work"
Μειονεκτήματα: "Online check in failed, and legroom was non-existent - the worst of any alliance-based carrier I have ever flown."
Πλεονεκτήματα: "Comfortable flight good crew and entertainment"
Πλεονεκτήματα: "The AA Tampa crew need to train the IB crew on customer service"
Πλεονεκτήματα: "Service, food, plane cleanliness and quality of entertainment."
Πλεονεκτήματα: "The crew is excellent"
Μειονεκτήματα: "My luggage didn’t make it to Madrid"
Πλεονεκτήματα: "Entertainment was great. Nice choice of movies, and boarding was easy."
Μειονεκτήματα: "The space in the cabin left something to be desired compared to most transcontinental flights I've been on. Atmosphere was stuffy and hot."
Πλεονεκτήματα: "The prive"
Μειονεκτήματα: "Even though there were rows of empty seats we were assigned the very last row. The flight attendants were clanging and banging right behind us though there was no food or drink service. The seats are too close together leaving no leg room for this six footer to sit with any comfort level. We won't do that again."
Πλεονεκτήματα: "Our flight to Bologna via Madrid on Iberia Airlines was wonderful from take off to landing! Friendly, courteous staff. Good food and entertainment."
Πλεονεκτήματα: "Emergency exit seats. Very narrow though."
Μειονεκτήματα: "I don't know what they served us. I wouldn't call that food. Breakfast was even more depressing than dinner. No entertainment system, except those collective screens – everybody needs to watch the same movie. Staff was rude and flight was 2 and half hours LATE."
Μειονεκτήματα: "Food could have been better."
Πλεονεκτήματα: "Smoothest flight ever"
Μειονεκτήματα: "No beverage of any sort offered"
Μειονεκτήματα: "They did not even serve water for a 4-hour flight. We did not know that this was a flight that you had to pay for everything."
Πλεονεκτήματα: "Roomier plane than the one I took to Madrid."
Μειονεκτήματα: "Group system to queue on line was okay but people still seemed confused. Crew forgot some people's request. Bathrooms were smelly and dirty only after two hours on plane."
Μειονεκτήματα: "Two food options were beef or beef. Unacceptable"
Μειονεκτήματα: "Food was just ok"
Πλεονεκτήματα: "The food and the service"
Μειονεκτήματα: "The length of the trip"
Πλεονεκτήματα: "Easy check in and comfortable seats"
Πλεονεκτήματα: "I got a connection in Madrid to my destination, but the previous flight was delayed about 30 minutes. I got in the airport about 15 min before the gate closed. The gate that i arrived to my connection flight was around 26 min away. I have a condition on my leg and i cannot run, so i walked really fast through the airport and I was so happy to see that they were waiting for my delayed flight... which is very unusual. Thank you!!!!"
Μειονεκτήματα: "No beverage service. Flight was delayed two hours."
Πλεονεκτήματα: "My flight was transferred from Kayak to Iberia to American to another third party who would not answer questions and who did not send any confirmation info at all. Boarding should be from the back first to speed it up. It was not. Crew did not have wide variety of refreshments. Seats were much too narrow and there was no leg room. Food helpings were much too small for a long flight. Controls very poor."
Πλεονεκτήματα: "Crew were great. On time. Smooth"
Μειονεκτήματα: "Check in gave my wife 2 seats on Madrid to Dusseldorf flight plus 1 for myself. On connecting flight from Dusseldorf to San Francisco she only gave a boarding pass to my wife so we had to scramble when we got to Dusseldorf to have AirBerlin resolve the issue."
Μειονεκτήματα: "Left late, rude crew, very uncomfortable experience"
Πλεονεκτήματα: "Great selection of movies and the food wasn't too bad."
Μειονεκτήματα: "The guy in the same row as me took off his shoes and used the remaining seats between us as a bed. I thought it was rude and disgusting and showed a lack of spacial awareness. Blankets were not very soft. Also, one of the flight attendants was really struggling to push any of the trolleys, running into the arm rests of the seat."
Μειονεκτήματα: "The plane was excessively hot before takeoff due to a inoperative power unit and the flight crew did nothing to cool it off despite delays"
Μειονεκτήματα: "working bathroom and entertainment system"
Πλεονεκτήματα: "Crew was good. Food was ok."
Μειονεκτήματα: "Athens check and security processes caused huge delays resulting in our missing our connection in Toronto and having to spend the night. NONE of the entertainment systems worked on the flight. We were rebooked without an opportunity to make our original flight which was possible. Agent also unkind"
Πλεονεκτήματα: "Boarding was fast"
Μειονεκτήματα: "Long takeoff and seats were to close"
Μειονεκτήματα: "Very very delayed. Made traveling home difficult on me and my family."
Μειονεκτήματα: "2 hour maintenance delay"
Πλεονεκτήματα: "Very kind crew"
Μειονεκτήματα: "Wouldnt refund my ticket or change my flight. Fee for everything"
Πλεονεκτήματα: "Crew was friendly."
Μειονεκτήματα: "Flight delayed!"
Πλεονεκτήματα: "Comfortable seats with screens"
Μειονεκτήματα: "Mediocre snack"
Πλεονεκτήματα: "Flight was pleasunt overall and sits were comfortable, flight crue was pleasurable and polite, I enjoyed the flight"
Μειονεκτήματα: "Food was really bad, it was not cooked all way through and chicken dish didn’t have any chicken but only mush as well as rice was not cocked. For united airlines, the food should be much better"
Πλεονεκτήματα: "Excellent service ample legroom"
Πλεονεκτήματα: "Economy Plus was well worth the small up charge."
Μειονεκτήματα: "Took a long time to remove your dishes after the meal; never offered a mid flight snack."
Πλεονεκτήματα: "Smooth flight; excellent service, comfortable seating. I enjoyed everything about it."
Πλεονεκτήματα: "Direct Flight & Affordable"
Μειονεκτήματα: "Zero Complaints"
Μειονεκτήματα: "Delayed 2 hours."
Πλεονεκτήματα: "Great crew, polaris lay-flat seats are amazing (so nice to not be sitting 'next to' anyone if you have a window seat). Flight got in earlier than expected."
Μειονεκτήματα: "Wish they didn't have the double-pronged headphone jacks so you could plug in your own headphones, or at least provide a little adapter."
Πλεονεκτήματα: "The flight crew was very attentive and friendly. Probably one of the nicest crews I have encountered on my flights."
Μειονεκτήματα: "Me and this other person were waiting in the back for the two bathrooms to become available. We waited over 10 minutes."
Μειονεκτήματα: "Food was dry and tasteless."
Μειονεκτήματα: "More room space between seats"
Πλεονεκτήματα: "Flight crew did everything to make sure you were comfortable.on both legs of my flight, I think United airlines is doing a decent job. I had no issues or delays"
Μειονεκτήματα: "The seats are just to close together"
Μειονεκτήματα: "The food was terrible."
Μειονεκτήματα: "My booking confirmation told me we were on Lufthansa flight #7644 so naturally we went to the Lufthansa terminal at the airport. We waited in line to check in and were then redirected to a different terminal because we were actually flying United. How did that happen and why wasn't it explained ahead of time? The seat was too small for an international flight and the entertainment was unwatchable because there was a constant screeching sound in the headphones, a problem with the jack."
Μειονεκτήματα: "Cancelled flight, then delayed."
Πλεονεκτήματα: "short duration"
Μειονεκτήματα: "So short that somehow I didn't get a cup of water..I know they started to serve it but maybe they missed our row, maybe turbulence ended service by then.. I don't know why but I was overheated and very thirsty."
Πλεονεκτήματα: "Even though our departure was delayed for about half and hour, we got to SF at a reasonable time."
Μειονεκτήματα: "Seats too narrow. Not much for the added cost to Economy Plus. The deboarding of passengers from plane was very slow."
Πλεονεκτήματα: "Nice plane with entertainment"
Μειονεκτήματα: "not much to add"
Μειονεκτήματα: "I had to interrupt my flight and book another flight from Denver to Phoenix. Mass confusion to simply guarantee my checked bag would no continue on to Maui. I was told to keep my bag at the ticket desk in Dayton....scolded for doing so at the gate....then again scolded for same thing at gate for Denver to Phoenix. At least I kept track of my bag through it all."
Μειονεκτήματα: "Couldn't even get me a slightly better seat given all the hassles I'd been put thru up to that point."
Πλεονεκτήματα: "Their mom"
Μειονεκτήματα: "The plane left 15 minutes early and left eight passengers stranded in Houston for more than 24 hours before they could get us home"
Πλεονεκτήματα: "crew very nice and helpful"
Μειονεκτήματα: "seats uncomfortable and food adequate. arrived in newark late and arrived in manchester england late but no problem as no connection."
Πλεονεκτήματα: "United is always a great way to fly. The crew is always nice and even through my delayed flight back to Vegas the captain stood between the walkway and plane an apologies and spoke to everyone which was new for me. Thanks united flight 455 to Vegas from SFO 10:44.."
Πλεονεκτήματα: "On time. Service was good"
Πλεονεκτήματα: "Crew was nice Smooth flight"
Μειονεκτήματα: "Small plane Delayed flight"
Πλεονεκτήματα: "We enjoyed the flight and received a snack and a Drink!"
Πλεονεκτήματα: "Attendants were amazing"
Μειονεκτήματα: "We spent the whole delay on the plane and wasn't notified of a problem until after an hour. A lot of my time was wasted. That's not okay. Keep your customers informed."
Πλεονεκτήματα: "Since we were the last ones to arrive at the gate because of our delayed flight they had to check our carry-on baggage with the luggage we didn't have locks and nomally what we carry in that bag are fragile or valuable things. They should at least have plastic gauzes or fragile stickers to put on the bags. I don't know the reason but the flight attendants left about the last 6 rows of passengers without pretzels or drinks. There was no device to view movies. Leg space too tight."
Μειονεκτήματα: "Total disaster due to some snow, excessive delays"
Πλεονεκτήματα: "Seats are to small but fortunately sat directly behind first class and had plenty of leg room. The new entertainment system worked well."
Πλεονεκτήματα: "Adequate work-around by an alert and helpful United Customer Service rep in LAX."
Μειονεκτήματα: "We had to take this flight rather than a direct from LAX to SBA after missing our scheduled flight sitting on the tarmac for an HOUR waiting for our terminal to be vacated by an international flight with "mechanical problems." Four extra hours in transit!"
Μειονεκτήματα: "See above comments. This was the trip back. The starting trip SFO-Frankfurt-Vienna-Yerevan was extremely unfortunate for repeated delays and constant changes of flight which resulted in stress, running, catching a cold and ruining the overall goal of the trip. I wrote a letter with details and mailed to LH Customer Feedback."
Πλεονεκτήματα: "Crew seemed tired or bored and the food selection for a long flight was limited. I'm not going to fly with them again. Just like last time the flight was late leaving, even though the plane arrived early."
Πλεονεκτήματα: "They got me there"
Μειονεκτήματα: "late which made me run to my next flight which was quite a hike"
Πλεονεκτήματα: "Fast flight and great service"
Μειονεκτήματα: "there was no in-flight entertainment."
Πλεονεκτήματα: "Smooth. No problems. Happy we didn't have to get suitcases through customs because you could handle in Canada. Happy gate was near where we got off."
Πλεονεκτήματα: "The staff was really polite and were willig to answer all questions with a smile."
Μειονεκτήματα: "The seat I was on could not be reclined. This was most unpleasant because it was an overnight flight. You should earn the clients - even economy passengers - when this seat is the one being assigned to them. I would payed beforehand to get a more comfortable seat if I'd known I was to fly on a no-reclining seat on an overnight flight."
Πλεονεκτήματα: "The seat next to me was empty"
Μειονεκτήματα: "United put my bags on the next flight to San Jose, so I had to wait an extra 2.5 hours in the airport for the next plane to land in San Jose, Costa Rica while my ride waited for me."