Μειονεκτήματα: "Seat could have been more comfortable but the leg room was good"
Πλεονεκτήματα: "I was fortunate the person in front didn’t lean back"
Μειονεκτήματα: "On Swiss website I added Rehe preference for a lactose free meal — but none were on the plane. The economy seats are close enough together I needed to hold my book to the side to read."
Μειονεκτήματα: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Μειονεκτήματα: "No entertainment. Food was bad."
Πλεονεκτήματα: "The food was amazing"
Πλεονεκτήματα: "I treated myself to Swiss Business (for a second time) for this trip and it was terrific. From the comfortable seats, the fabulous dinner, the outstanding Swiss staff from the baggage check to the wonderful flight attendants, the flight to Zürich and the return trip to Boston was amazing! I cannot say enough good things about Swiss. I would love to be able to fly Swiss Business again when I travel to Zürich in September 2019."
Πλεονεκτήματα: "The crew was superlative, and after I was stuck for an hour at passport control I found the captain waiting with my dog(in his crate) to make sure of his well being. He said he made sure he kept the climate control at 20c the whole time on the plane. You hear all these animal horror stories but this went above and beyond."
Πλεονεκτήματα: "Proper business service all the way."
Μειονεκτήματα: "The seats did lay flat but were hard and uncomfortable in the down position. The breakfast barley was completely unappetizing."
Πλεονεκτήματα: "Crew was nice."
Μειονεκτήματα: "TV's did not work. Food was lousy."
Πλεονεκτήματα: "Nice breakfast treat and chocolate is always appreciated"
Μειονεκτήματα: "Not a specific complaint about this flight but boarding in general is not smooth No online check-in that I could find."
Πλεονεκτήματα: "Amazing staff .."
Πλεονεκτήματα: "Very courteous attendants."
Πλεονεκτήματα: "Absolutely amazing transatlantic flight with Swiss as always"
Πλεονεκτήματα: "Small screens. Hard to use"
Πλεονεκτήματα: "flight left on time as schedule and the flight staff was absolutely courteous."
Μειονεκτήματα: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."
Πλεονεκτήματα: "Flight is conformable.. Crew was fine."
Μειονεκτήματα: "experience at the Zurich airport was not good. They checked our passports 3 times before we got to our gate. Swiss airlines should account for these things when they give options for the connections. we had about and hour and half layover and did not even have time to have coffee or anything before a 9+ hour flight. We just ran from one flight to another and barely made to our flight.."
Πλεονεκτήματα: "General attitude of staff"
Μειονεκτήματα: "Seats and handling of luggage"
Μειονεκτήματα: "space at my feet"
Πλεονεκτήματα: "Crew was attentive and friendly"
Μειονεκτήματα: "Very disorganized boarding."
Πλεονεκτήματα: "EVERYTHING WAS AWESOME BEFORE THE PLANE EVEN TOOK OFF!! My flights somehow got real messed up and everything down to my luggage had to be input manually. I wasn't sure if it was going to make it with me to the final destination. But it did! The head rest blew me away just as i sat. I love to know I can fall asleep and not have neck problems. And everything from the movies to the service to the food was great! My first international yet BEST experience in economy class was all worth it!"
Πλεονεκτήματα: "Service, entertainment and food are top notch!"
Μειονεκτήματα: "Everything was great!"
Πλεονεκτήματα: "Courteous, welcoming crew. All good"
Μειονεκτήματα: "No entertainment"
Μειονεκτήματα: "4-hour delay, followed by announcement of boarding gate, but nobody at security, necessitating weary travelers needing to leave the boarding area to go back out and through security again. On board, I was very uncomfortable, but responsibility primarily not the airlines, but due to seat mate. However, there was a chill wind blowing directly on my face for two hours."
Πλεονεκτήματα: "Delay at airport was awful. Gate was not announced ahead of time. By the time it was everything ok the terminal was closed. Some people appeared to have couches while I did not. Gate was at the end of the empty terminal. Wifi pass expired and no artery was offered even though the flight was delayed. Passengers were made to leave the gate to recheck passports. My bags were searched twice and while I fully support security this was excessive"
Μειονεκτήματα: "Provide vouchers in consistent manner. Provide wifi alternatives. Don't use an empty terminal. Offer more toilets and water fountains."
Πλεονεκτήματα: "They are the best airline flying to Boston."
Πλεονεκτήματα: "Loved the crew they were great!!"
Μειονεκτήματα: "Movie selection not that great! Also the touch screens were taking for ever to process the comments. I would click play and it would rewind or next and nothing would happen. A330-300 is a new plane and I was just expecting better entertainment system."
Πλεονεκτήματα: "Nothing really"
Μειονεκτήματα: "Seats, food , entertainment."
Μειονεκτήματα: "Provided headphones are horrible and headphone jack only puts out mono when used with a regular set of headphones."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "good entertainment system"
Μειονεκτήματα: "not enough leg room"
Πλεονεκτήματα: "The crew was very nice and professional lucky it was a short flight"
Μειονεκτήματα: "The quality of the flight is cheap"
Πλεονεκτήματα: "Entertainment was great, planes was very clean, the food was excellent and the staff was friendly."
Πλεονεκτήματα: "The chocolate"
Μειονεκτήματα: "No outlet for charging electronics. No free checked luggage. My carry on (of usual size) was deemed a bit too big so I was forced to check it in."
Μειονεκτήματα: "Couldn't change seats online after reserving them online in advance. Headsets use proprietary connector and plug had to be held in place to get both ears to function"
Πλεονεκτήματα: "crew very friendly.food excellent- thai curry vegetables, snacks. the flight arrived ahead of schedule despite slight delay. I appreciated that this was Swiss operated so no charge for skis, boots and poles."
Μειονεκτήματα: "Not sure why loading is not by aisles, seems not that efficient"
Πλεονεκτήματα: "Food was good. Service was attentive."
Μειονεκτήματα: "The seats reclined a little too far, or the screens didn't tilt enough. End result being when the passenger in front reclines, it's hard to view the screen at a comfortable angle. This wasn't a huge problem for me, but a taller passenger would be rendered unable to watch anything on the in-seat entertaniment system if the person in front of them was reclined."
Πλεονεκτήματα: "Good service inflight"
Μειονεκτήματα: "You have to pay for second piece of luggage flying from US to Asia. Most airlines allow two pieces for these destinations even for economy class."
Πλεονεκτήματα: "Very comfortable seats for coach, good service."
Πλεονεκτήματα: "The crew was very nice, I felt bad for them as people were constantly complaining."
Μειονεκτήματα: "The tv's did not work, was extremely disappointing."
Πλεονεκτήματα: "Courteous staff,"
Μειονεκτήματα: "Only one food choice, meatloaf + mashed potato. I don't care for meatloaf."
Μειονεκτήματα: "Same as above."
Μειονεκτήματα: "Once again, I paid extra to select my seats and once again they did not honor that. I paid extra for an aisle and a window seat and we were put in that horrid middle seat area. The video/television screens in our row were broken the entire flight. The attendants kept telling us they would be fixed soon and they never were. There was one attendant who was nice and the rest were rude and unhelpful. We arrived in Boston 2 1/2 hours late. Terrible experience."
Μειονεκτήματα: "Should be clear whether meals contain nuts."
Πλεονεκτήματα: "Upgraded to business class. Very professional and attentive crew."
Μειονεκτήματα: "The crew was very short fused and rude to many of the passengers. I was surprised to see how they were talking to so many people I was feeling uncomfortable to even ask for a cup of water."
Duhet te presesh gjate ketu dhe te kesh durim.
Πλεονεκτήματα: "The food was very good and inflight entertainment was excellent."
Μειονεκτήματα: "They keep the cabin temperature too warm the entire flight. The seats are too stiff."
Πλεονεκτήματα: "Seat was comfortable and the extra care package and warm towels were a plus. The food was good too."
Πλεονεκτήματα: "They were more or less running on time and the crew were polite and helpful."
Μειονεκτήματα: "Change up the menu every year."
Μειονεκτήματα: "The airline lost my luggage. I have to wait two days for it's return."
Μειονεκτήματα: "They ran out of the food option I preferred. When I asked if another Food cart might have one, I was told they were completely gone. A few minutes later o heard my preferred meal choice offered to another guest."
Πλεονεκτήματα: "The entertainment option was pretty good"
Μειονεκτήματα: "There's very limited legroom on this plane."
Πλεονεκτήματα: "The food in Economy was some of the best I've ever had and the crew was very friendly."
Πλεονεκτήματα: "Over all v good"
Μειονεκτήματα: "Why prizes change at the time of booking?"
Πλεονεκτήματα: "The staff is very friendly and helpful"
Μειονεκτήματα: "Everything was good"
Πλεονεκτήματα: "Liked the food"
Μειονεκτήματα: "the yelled at my mom woke me up from sleep abruptly took every opportunity to confront me Flight attendants were aggressive"
Πλεονεκτήματα: "The transfer gates are always further away and there is no staff at the gates to help you. It's always a mad dash to catch your connecting flight. Turkish airport should consider transferring passengers with close connections through a faster line. Also, the security screening between flights doesn't offer any priority for passengers with tight connections."
Πλεονεκτήματα: "Attendants were very nice."
Μειονεκτήματα: "The seats were so close. It was like riding on a transit bus. An 11 hour flight would be nice with just a few more inches between seats.. I don't expect real comfort in economy class but just two more inches would have been nice."
Πλεονεκτήματα: "excellent crew work"
Μειονεκτήματα: "I have a flight that i booked to istanbul for my self and my fiance over 1000 and was not refunded anything when it was not my fault rhat i could not go to istanbul.on holiday with fiance meeting me there ..visa were stopped because of politics and turkish airlines and Yamaha .com would not refund my money terrible way ro steal off people"
Πλεονεκτήματα: "Excellent food Friendly staff who are willing to help"
Μειονεκτήματα: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Πλεονεκτήματα: "Purchase value"
Μειονεκτήματα: "Economy seats are a bit tight"
Πλεονεκτήματα: "The service was great, the flight was timely, attendants were friendly."
Μειονεκτήματα: "The vegetarian option could have been better (it was noodles with red sauce)."
Πλεονεκτήματα: "Very attentive staff who gave us an extra meal and checked in on us while my girlfriend was sick from food poisoning the day before."
Μειονεκτήματα: "Far too few agents at check in. The signage wasn't clear and we waited in line for 15 minutes before realizing we had to be in a different line, for which there was only one attendant checking in for three different flights all leaving at the same time. When there are three layers of security at Attaturk airport, everyone waiting to check in were rightfully worried they may miss their flight."
Πλεονεκτήματα: "On both flights: -Friendly crew -Flights left and arrived on time -Clean cabin"
Μειονεκτήματα: "On both flights: -Cabin was a little too warm, don't like that you can't control temperature at your seat -Only 3 rounds of beverages were served for a 9.5 and 10.5 hour flights- that is less than one drink per every 3 hours and I was very thirsty. It is annoying to have to get up to ask for additional beverages. - Good was ok overall, but better on Istanbul to Boston than Boston to Istanbul"
Πλεονεκτήματα: "Everything is perfect."
Πλεονεκτήματα: "Crew,boarding,comfort,entertainment and food."
Πλεονεκτήματα: "Even though I had two different bookings for connections, since they were all handled by them, they offered me to send my lugagge to the final destination"
Μειονεκτήματα: "In all the flights I took with them (7 so far), Service was reactive, not proactive. In fact, there was one time in which I asked for some water in a long flight (because they dont offer from time to time as other companies do, and I was truly polite in my request) and the guy from the crew told me 'please go and fetch'. I had to point these two huge guys sleeping next to me I had no relation with (I was at the window seat) for him to realize that he was being ridiculous."
Πλεονεκτήματα: "It's all great. Recommended"
Πλεονεκτήματα: "Friendly accommodating staff, good food, quality entertainment"
Πλεονεκτήματα: "Great food, good selection of movies."
Πλεονεκτήματα: "Quick boarding , the crew was awesome and very helpful. Great service all around"
Μειονεκτήματα: "The flight was delayed but they couldn't tell us how late it was , but thanks to Kayak knew it was 40 mins delayed."
Πλεονεκτήματα: "Our screens didn't work and they wouldn't move us to a business class seat. It was also freezing, everyone was complaining, I even got sick. It's the worst. Will never travel again with them"
Πλεονεκτήματα: "Perfect trip, seats comfortable and soft even in economy and having personal entertainment was a pleasant surprise. also good selection of films. Food was just a sandwich but better quality than other companies."
Πλεονεκτήματα: "Great service on and off board. Great and very comfortable airplane."
Πλεονεκτήματα: "quick flight and good snack good entertainment console and selection"
Πλεονεκτήματα: "Turkish Airlines has an excellent entertainment system"
Μειονεκτήματα: "They used to have more legroom"
Μειονεκτήματα: "It was an hour late arriving!"
Πλεονεκτήματα: "Great staff!!"
Πλεονεκτήματα: "always happy , great service,pilots are experts,smoothest and softest landings .i'm 49 years old been flying regularly since i was 2 best airline so far ."
Πλεονεκτήματα: "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
Πλεονεκτήματα: "Flight delayed 11.5 hours...not their fault, but there was no communication from Turkish Airlines as to what was happening."
Πλεονεκτήματα: "The food was amazing."
Πλεονεκτήματα: "new aircrafts, easy boarding ontime departure and arrival"
Μειονεκτήματα: "Staff needs to be more friendly, food needs to be better in quality (ie.Etihad food is amazing). knowing that the flights are going to INDIA & PAKISTAN they should add some indian Pakistani channels"
Πλεονεκτήματα: "Flight was short. Provided snacks and drinks."
Πλεονεκτήματα: "Turkish was the only airline I've flown that actually did not give the impression of nickle and diming but really made clear and concerted and well executed efforts to exceed expectations on all fronts, even food and drink. A huge accomplishment. They really put most of their competitors to shame."
Μειονεκτήματα: "Only issue was that the videos kept freezing up, though they did remedy that problem. And I wish they had a foreign hub further to the west. Much as I loved the airline, I would only fly them again to Turkey or further east. It took me 22 hours door to door from Venice to Portland, Maine, when it shouldn't have been much more than half that. It's just too Far East to be a very practical option for visiting Western Europe from the US."
Πλεονεκτήματα: "Liked the food and service"
Πλεονεκτήματα: "Wonderful food and service and movies."
Πλεονεκτήματα: "Everything was top notch.. the food, the service, the overall experience."
Πλεονεκτήματα: "Good food choices and entertainment"
Μειονεκτήματα: "Leg space and seat width"
Μειονεκτήματα: "Staff was a bit rude"
Πλεονεκτήματα: "Flight attendants were so kind, timely, tried to answer my questions to the best of their ability, and courteous."
Μειονεκτήματα: "I wish economy had bigger seats, gave out bigger pillows, had more leg room, and had more room to shift seat backwards to sleep."
Πλεονεκτήματα: "Beds were cozy and the food top notch"
Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "We ran into a passport problem and they sent Wilis Otieno back home to Nairobi instead of helping him resolve it. I made a dozen phone calls to no avail. Very disappointed."
Μειονεκτήματα: "offering water at regular intervals (or at least once or twice in the entire 8 to 9 hour flight would be good."
Μειονεκτήματα: "I was stranded in Dublin after being rerouted by Lufthansa and they were no help at all"
Πλεονεκτήματα: "The crew was great."
Μειονεκτήματα: "Better seats,better food."
Μειονεκτήματα: "We did not take this flight, as we missed our connection due to gate changes & technical delay in Venice"
Πλεονεκτήματα: "Internet on board for 3 euros"
Μειονεκτήματα: "The workers at Lufthansa can learn to communicate with one another so that people don’t miss their flights. First flight stayed on the runway for an hour with no explanation for the delay. This caused us to miss our connecting flight, which clearly could have been avoided. Pathetic professionalism."
Πλεονεκτήματα: "The red wine was good. The flight was smooth."
Μειονεκτήματα: "Unpleasant boarding experience: While my carry-on item was well within the Lufthansa guidelines, the lady in charge of boarding insisted that it was too big and did not allow it in the cabin. I have used the same bag in previous Lufthansa flights without any problem. She sarcastically told me that "I am not Americanaki" - a derogatory expression used by those in Greece who consider the Americans naive."
Πλεονεκτήματα: "Food was great. The crew was very polite and professional"
Μειονεκτήματα: "Great flight"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "I fly transatlantic often, and I've flown Lufthansa several times before. During the flight I was thinking this was literally the best transatlantic flight I've ever had, and if I can make it work with my schedule and cost constraints I'm going to fly Lufthansa every time. I never really had a 'favorite' airline before, but I do now--Lufthansa. I should have captured the economy classes crews names, but it was 414 from Munich to Dulles on 25 May--they were truly outstanding."
Πλεονεκτήματα: "Very comfortable journey, was a pleasure to travel."
Πλεονεκτήματα: "Efficient boarding"
Μειονεκτήματα: "Flight map tracking did not work"
Πλεονεκτήματα: "Loved everything except upcharge for ski bag (no charge on Swiss air for this service) - 1st meal excellent.....2nd light snack (chicken sandwich) not really a home run (sorry.....) - overall excellent experience"
Μειονεκτήματα: "Boarding was a mess"
Πλεονεκτήματα: "Good movies and TV to choose from."
Μειονεκτήματα: "Food sucks. Bland and gooey pasta as vegetarian option."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "Food was completely tasteless - of very questionable quality"
Μειονεκτήματα: "HEAVY PASTA DISH."
Πλεονεκτήματα: "operated by Lufthansa. Very efficient. Clean and comfortable"
Πλεονεκτήματα: "Great costumer service, comfortable flight"
Πλεονεκτήματα: "Crew are very polite and supportive!"
Πλεονεκτήματα: "Roomy seats, excellent service!"
Μειονεκτήματα: "Nothing I didn't like!"
Πλεονεκτήματα: "Timeliness. Service aboard the flight was great"
Μειονεκτήματα: "The seats were too close together. Not enough room to move around"
Πλεονεκτήματα: "Crew very efficient and professional"
Πλεονεκτήματα: "Great crew. Very comfortable flight, good food. On schedule"
Μειονεκτήματα: "The staff was very unfriendly and they had inconsistent rules with carry on baggage."
Μειονεκτήματα: "Less knee room than usual. Very cramped."
Μειονεκτήματα: "seats are too narrow"
Μειονεκτήματα: "Delayed taking off due to airport queue."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "The caring of the air hostesses"
Μειονεκτήματα: "The space was very limited"
Πλεονεκτήματα: "Great service, food service nice"
Μειονεκτήματα: "SMALL seats! Many people did not fit into the seats!!"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Great crew and excellent service"
Μειονεκτήματα: "No free Wi-Fi even on international flights."
Μειονεκτήματα: "The only coffe served entire flight was offered simultaneously with the first meal, meaning i never had another opportunity. Beverage containers were never picked up and no secondary food or beverage service offered over a seven hour flight. This flights service was substandard in every way that my flght from Bosron to Frankfurt excelled -- very disappointing"
Πλεονεκτήματα: "Awesome crew and service! I would highly recommend flying with Lufthansa."
Πλεονεκτήματα: "On time, helpful crew, clean"
Μειονεκτήματα: "Not enough leg room"
Πλεονεκτήματα: "Smooth flight, good service"
Μειονεκτήματα: "Leg room."
Μειονεκτήματα: "Very uncomfortable and narrow seats. Pathetically sized leg rooms. ...And I am not a big person. Lufthansa has been my favorite airline for years but I am sad to see that with every new plane they get, the seats and leg rooms get smaller and smaller, ignoring the fact that 4 people have to sit there for 8 hours, elbows and legs touching with no wiggle room. Will not take Boeing 747-400 again."
Πλεονεκτήματα: "Fast and it didn't feel like it's forever. Great meal options and entertainment with English subtitles"
Μειονεκτήματα: "Awkward seating with 3 people in front of my row, having to share the screen."
Πλεονεκτήματα: "same as above"
Μειονεκτήματα: "same as above And landing was extremely hard.!"
Μειονεκτήματα: "I saw fly inside the cabin, disgusting."
Πλεονεκτήματα: "Safety. Great entertainment! The food was good!"
Μειονεκτήματα: "The breakfast scone was disgusting but dinner was great!"
Πλεονεκτήματα: "the crew was attentive."
Μειονεκτήματα: "the seats are extremely crammed, the boarding process was so disorganized people were yelling at the staff...anyone they could find to vent. boarding passes had to be re-scanned, people had to be removed-assigned seats and no explanation was given"
Πλεονεκτήματα: "Clean plan that was only slightly delayed"
Μειονεκτήματα: "I was charged for water on a 4+ hour flight. That’s unheard of! Also, the seats didn’t even recline. I will never fly British Airways again"
Πλεονεκτήματα: "The crew were really welcoming, which is not always common on BA."
Μειονεκτήματα: "The entertainment system is tired, and the selection could be a lot better."
Πλεονεκτήματα: "Good food."
Μειονεκτήματα: "They are very slow in checking people in"
Πλεονεκτήματα: "Crew was very attentive"
Μειονεκτήματα: "We got the extended leg room seat we asked for, but next time I will be a bit more particular about its position. The problem was we were right behind the Business/Economy partition, which a) limited our stowage and b) it was a passageway for passengers getting from on aisle to the other."
Μειονεκτήματα: "Not even a drop of water included in a 3:50 flight pathetic for major airline"
Πλεονεκτήματα: "The pilot kept us in the terminal when he found out that we were delayed due to fog in London. I appreciated waiting in a more comfortable, open space rather than on the plane. I was also impressed with how the controllers and schedulers in London handled the delays so that I had not problem making my connection. And as things turned out, the second leg of the trip went so well that we reached our destination on time despite a one-hour delay."
Μειονεκτήματα: "I'd like to see British Airways consider at the very least giving their customers a cup of coffee or tea on a 4-hour flight."
Μειονεκτήματα: "Slow boarding and then the plane was 3+ hours late due to mechanical issues"
Πλεονεκτήματα: "Cancel month ago, NO money back !!! No good company"
Μειονεκτήματα: "Cancel month ago, NO money back ! No good company."
Πλεονεκτήματα: "BA always has a wonderful crew and I really enjoy flying with them!"
Μειονεκτήματα: "One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️"
Πλεονεκτήματα: "Friendly crew, flight on time, great food and snacks, good movie selection"
Μειονεκτήματα: "Seats not too confortable, landed on time but got to the gate 45 mins after landing"
Μειονεκτήματα: "They had no on-line check-in and I was assigned a middle seat and couldn't get it changed. For premium economy pricing, you would expect better."
Πλεονεκτήματα: "We got to London safely"
Μειονεκτήματα: "This was a two leg flight. The British Airways leg between Athens and London was one of the worst flight I have had in the past few years. I will never fly BA in within Europe again! Passengers are required to pay for a glass of water The flight reminded me of attending a professional sporting event. The flight crew is turned into food, beverage, and merchandise vendors. London Heathrow Airport is one of the worst international airports in Europe."
Μειονεκτήματα: "Not enough legroom. Seats with more room are priced 100€ more, as if we should be paying for being a bit taller. Again, too cold. One or two degrees up would have been comfortable. The entertainment system is a bit clumsy and has odd choices. SAS planes are better in that department for example."
Πλεονεκτήματα: "Service Leg room could have been better"
Μειονεκτήματα: "Nothing in particular"
Πλεονεκτήματα: "on time, safe, not crowded,"
Μειονεκτήματα: "no water or anything without paying extra. blase crew."
Πλεονεκτήματα: "Very good hot food included - this is the British Airways I used to know! Not a big fan of the mayonnaise sandwiches, however..."
Μειονεκτήματα: "The fact that my husband and I were not seated together - it should be straightforward that tickets booked together should be seated together! Also, this zone boarding system is really inefficient. Just board from the back of the plane in logical chunks!"
Μειονεκτήματα: "Delays and overbooked flights"
Πλεονεκτήματα: "Check in on time. Toilet is very clean. The food is good. The movie program is new."
Μειονεκτήματα: "Just the flight is a bit old."
Πλεονεκτήματα: "I am very glad BA have bought their food service back from the brink. A big improvement."
Πλεονεκτήματα: "Crew were cooperative"
Μειονεκτήματα: "There were no veg sandwiches."
Μειονεκτήματα: "On the flight from Barcelona to Boston we almost missed a connecting flight because of many steps to get from one plane to another an long lines at every One has to allow at least 3 hours to transfer from one flight to another"
Πλεονεκτήματα: "The new boarding process (just one general call, rather than a bunch of zones) was simple, quiet, and efficient."
Μειονεκτήματα: "The seats were very uncomfortable. There were small ridges on the left and right side - perhaps to compensate for the very shallow seat depth. But these made it hard to sit more on one side of the seat than the other, something you'd want to do if you were sat next to someone who took up a good deal of armrest area. Media screens had a good selection but were unresponsive and had poor picture quality."
Πλεονεκτήματα: "Flight was on schedule"
Μειονεκτήματα: "Food was poor Service was mechanical non personal"
Πλεονεκτήματα: "Much more space than on American Airlines,"
Πλεονεκτήματα: "Great snack options and wide drink assortment"
Μειονεκτήματα: "Red wine wasn't that great"
Πλεονεκτήματα: "Crew was exceptionally friendly."
Μειονεκτήματα: "Entertainment units often malfunction. Seats are cramped."
Πλεονεκτήματα: "Flight staff was very nice"
Μειονεκτήματα: "Not even a glass of water?"
Πλεονεκτήματα: "Service and comfort"
Μειονεκτήματα: "Movie selection"
Μειονεκτήματα: "Paid extra for mediocre seats"
Πλεονεκτήματα: "Seats were comfortable, the crew was very attentive and professional, the plane was clean, check-in and boarding process easy and efficient"
Πλεονεκτήματα: "Crew, comfort, entertainment, food. All excellent"
Μειονεκτήματα: "After technical issues, our flight got delayed over 2 hrs. and many passengers missed international connections. BA handled the rescheduling very poorly. They did not offer any compensation and during the delayed flight, they did not even offer us water for free - just as a curtesy. Overall I see this as incapablity and very poor treatment of passengers."
Πλεονεκτήματα: "The crew was very nice and welcoming."
Μειονεκτήματα: "The seats are not comfortable at all. Spaces are too tight."
Μειονεκτήματα: "Was not given an aisle seat"
Πλεονεκτήματα: "Food was excellent"
Μειονεκτήματα: "seats were cramped, insufficient leg room"
Πλεονεκτήματα: "The flight left on time and the flight attendants were attentive and helpful."
Πλεονεκτήματα: "Staff very friendly and attentive"
Πλεονεκτήματα: "Flight there was ok."
Μειονεκτήματα: "British Airways customer service was terrible. Flight was delayed. We called BA and they told to us to arrive at the later flight and find our connection in London. This was not the right thing to do and we are still not home. We are now stuck in DC, have no clue where our luggage is. BA has provided no information. Not sure why they even have a call line."
Μειονεκτήματα: "Could not get seat assigned until I was at the gate. Same thing occurred on the way to Edinburg. Not sure what the issue is but it happened both ways and was a problem."
Πλεονεκτήματα: "plane was awesome"
Μειονεκτήματα: "ran out of food options for the back of the plane...staff was rude when I asked for some pretzels or bread since they didn't have any more meatless options"
Μειονεκτήματα: "When we arrived at gate, I went to ask the woman at the desk if this was the correct location for our flight. She mumbled "we haven't started boarding yet" and dismissed my question. rudely. She was harried, and continued to act that way when the boarding process started."
Πλεονεκτήματα: "Punctuality, courtesy, professionalism."
Μειονεκτήματα: "No food not even snacks were served"
Πλεονεκτήματα: "Crew friendly."
Μειονεκτήματα: "And actual location of boarding was different than that shown on info board. Seat spacing much toooooo cramped, not pleasant."
Πλεονεκτήματα: "Very clean craft, Nice staff and smooth flight."
Μειονεκτήματα: "My Entertainment device was broken"
Μειονεκτήματα: "The airport experience was horrible. American Airlines did not have enough personnel on duty to process all the waiting passengers."
Πλεονεκτήματα: "They only have bathrooms in the back of the plane now. There is a line of people during the ENTIRE flight. Also means you have to squeeze down this line when you get out, so your choice is to thrust your crotch into a poor seated person, or rub it against someone as they squeeze down the line. NO"
Πλεονεκτήματα: "The flight and crew were very nice"
Μειονεκτήματα: "Everyone was very rude and would not answer questions and flight very delayed. No bad weather conditions"
Πλεονεκτήματα: "That I took off and landed safely."
Μειονεκτήματα: "The attitude of the employees."
Μειονεκτήματα: "ages they don’t came"
Πλεονεκτήματα: "Great short flight"
Πλεονεκτήματα: "Comfortable seats, friendly service."
Μειονεκτήματα: "Need some sort of gluten free snacks!"
Πλεονεκτήματα: "Nothing special."
Μειονεκτήματα: "inflight entertainment wasn't working on my seat only which made my 6 hour flight seem even longer :("
Μειονεκτήματα: "Flight was delayed, but there was clear weather in both Boston and DC. Did not get home until after 1 AM, completely exhausted."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "USB port at seat. Smooth ride and landing. Complimentary wine."
Μειονεκτήματα: "Some of the typical unfriendly flight attendants. No way to get comfortable on the 10-hour flight. Horrible movie and other "entertainment" selections. Had to wait about 45 minutes on the tarmac after landing because they couldn't get an available gate for our scheduled flight. Beats the 5 HOUR delay on the flight out to Athens though. I have to say that's all the usual American Airlines incompetence. The cockpit crew always seem great though. I don't fly American unless I have to."
Μειονεκτήματα: "There was no entertainment. Serats were something I'd find in a B-grade, derelict porn movie theatre ....not that I have any experience with a B-or even A-grade porn movie theatre"
Μειονεκτήματα: "Read above."
Μειονεκτήματα: "Two of crew very chatty with each other on their personal lives, finances, friends and family."
Μειονεκτήματα: "No entertainment, nor food"
Πλεονεκτήματα: "Liked that there were easily accessible power ports"
Μειονεκτήματα: "My entertainment system did not work"
Μειονεκτήματα: "Check in for AA at DCA was terrible. Everything else was great."
Μειονεκτήματα: "Everything. Flights canceled due to "weather" but every other airline was flying to these locations and the customer service experience was miserable at best."
Μειονεκτήματα: "Lack of food and drink. Crew lackadaisical."
Μειονεκτήματα: "I specifically never choose American Airlines because whenever I do there are problems. I chose Iberia, not American Airlines and I got switched to it. Sat at the gate for 2 hours after my flight was ALREADY delayed because they didn't load our luggage under the plane correctly and it wasn't safe to fly. I will be calling American Airlines to file a complaint."
Πλεονεκτήματα: "This was a sold out flight, however, the flight crew remained professional, friendly and efficient, and we departed and arrived on schedule. The seating was the same as every other airline - not roomy enough. On the bright side, I've had more than a few meals on international flights with six or more other airlines and this was the best meal service so far. Dinner was very tasty!"
Πλεονεκτήματα: "Outlets, great entertainment choices, quick boarding"
Πλεονεκτήματα: "On time arrival"
Πλεονεκτήματα: "Overall easy navigation."
Μειονεκτήματα: "More signs for terminal to terminal navigation."
Πλεονεκτήματα: "I actually got to sit by my sweetie. Perfection."
Πλεονεκτήματα: "Staff was polite and friendly. It was a great experience!"
Πλεονεκτήματα: "What I absolutely adored is that I left my phone in Philly, and the gate agents put it on the next flight up to Boston. I picked it up from American Luggage Services in Boston the next day. Priceless!"
Πλεονεκτήματα: "Good meals and accommodating crew"
Μειονεκτήματα: "Tight seats, not a lot of legroom"
Πλεονεκτήματα: "United airlines canceled a flight last minute that I needed in order to get to my best friends' wedding on time, I usually fly AA but the United flights were slightly cheaper at the time. The options United gave me would have had me missing the wedding, AA had more flights that allowed me to make it in time, considering it was booked 12 hours before take-off, it was decently reasonable and left on time and got in early (imagine that, United). Thank you American Airlines, again!"
Μειονεκτήματα: "The entertainment system in my seat was broken. Was a bummer since we added a extra hour ground hold for weather."
Πλεονεκτήματα: "Friendly crew Smooth flight"
Μειονεκτήματα: "Couldn't select seats"
Πλεονεκτήματα: "It was a good flight back to DC."
Μειονεκτήματα: "Becasue I was in boarding group 8, I was advised to again check my carry-on bag. When I boarded (almost the last person to do so), there was an empty overhead compartment directly across from my seat. I had to wait 30-40 minutes at the carousel to collect this carry-on bag. I could have just gone directly to my car as I had no other checked bags. Very poor service. I will avoid booking with American Airlines in the future."
Πλεονεκτήματα: "First class flight attendant was awesome!!"
Πλεονεκτήματα: "Everyone operated fast and professional"
Πλεονεκτήματα: "Newer Aircraft had a little more legroom than I have seen in the past. Complimentary entertainment was excellent. It made the time on the ground and in the air go by quickly (even on this short flight)."
Μειονεκτήματα: "Time on the ground waiting for takeoff. We spent more time on the ground than in the air. But that is more the congestion at the airport than the airline."
Πλεονεκτήματα: "Comfortable flight. Streamlined boarding process"
Μειονεκτήματα: "Outbound flight was delayed by 2 hours because the flight crew that was supposed to fly our flight was delayed relying out of some other airport. Had to get a rental car and ended up reaching my friends place really late. And had an interview early next morning. Not ideal at all."
Μειονεκτήματα: "The seat was extremely comfortable."
Μειονεκτήματα: "Allowed me to take earlier flight"
Πλεονεκτήματα: "Crew professional and pleasant"
Μειονεκτήματα: "Food not applicable"
Πλεονεκτήματα: "Expected turbulence and crew was honest about it and even changed the flight path to Logan to avoid it. It was bumpy but not that bad. free soft drinks and cookies :)"
Μειονεκτήματα: "Served drink as they prepped for landing"
Πλεονεκτήματα: "Quick, easy, great crew"
Πλεονεκτήματα: "Both my flights were slightly early (a plus for me, might not be for all) and I had no issues or complaints."
Πλεονεκτήματα: "AA has. Not been an airline I have used in many years. Great experience, I will be looking to fly with them again very soon."
Μειονεκτήματα: "When I spoke with a manager he was callous and told me things happen."
Πλεονεκτήματα: "Everything was good or better."
Μειονεκτήματα: "No dislikes"
Πλεονεκτήματα: "No food served. Late take off. Seats cramped. Forced to carry on bags, then asked to check for free, if they don't fit. That forces everyone to fight to get on the plane, to get the best place for their luggage. Why not remove the $25 fee on the checking the first bag?"