Πλεονεκτήματα: "Staff was very good"
Μειονεκτήματα: "Plane was very warm"
Μειονεκτήματα: "Perfect flight"
Πλεονεκτήματα: "Attention and comfort"
Πλεονεκτήματα: "No delays."
Μειονεκτήματα: "The entertainment monitors were SUPER laggy with response. Image quality wasn't great."
Πλεονεκτήματα: "Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!"
Μειονεκτήματα: "It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in."
Πλεονεκτήματα: "Lufthansa is an airline in a different class altogether. Can not compare with any commercial airline that flies to Europe"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Crew was very professional and efficient! Flight was fairly on time"
Μειονεκτήματα: "Selection of movies was not the best I've experienced"
Πλεονεκτήματα: "The large amount of entertainment to choose from was very nice."
Μειονεκτήματα: "Timeliness and comfort in seats could be better."
Μειονεκτήματα: "Flight was cancelled. Got rebooked and have changed gates 6 times and flight delayed due to no crew."
Πλεονεκτήματα: "The flight was seamless,appreciated the frequent food and drink service"
Μειονεκτήματα: "The boarding was priority and then everyone else. Didn’t realize economy boarding had no real order."
Μειονεκτήματα: "Another snack midflight."
Πλεονεκτήματα: "The crew was excellent and the seats are v comfortable"
Μειονεκτήματα: "I cant really think of anything"
Μειονεκτήματα: "Better selection of entertainment"
Πλεονεκτήματα: "Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa."
Μειονεκτήματα: "Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy."
Πλεονεκτήματα: "Hospitality and attitude of crew Food"
Μειονεκτήματα: "Cramped economy seats including leg space"
Πλεονεκτήματα: "The staff on board the plane was excellent. I thoroughly enjoyed the flight! Food was delishious!"
Μειονεκτήματα: "The ticket kiosk would not read passports. It was so frustrating to have to continuously try over and over again. With no attendant at the location and a long line, I wasn’t sure how to proceed. There were plenty of people having the same difficulty. It took about 12 minutes to occomplish a minut long job."
Μειονεκτήματα: "The fact that I was re routed that my flight from Paris was late and made me miss my connection."
Μειονεκτήματα: "Delayed in plane almost an hour after landing before being allowed to deplane"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Timely, friendly, clean plane"
Μειονεκτήματα: "Food was bland!!!"
Πλεονεκτήματα: "Good crew, liked the food and service. Better aircraft interior."
Μειονεκτήματα: "Boarding was chaotic, lines weren't well controlled. Ground crew needs better training in being proactive, assertive, communicate better with tired passengers who have had to wait for 5hours in the very staid, and outdated Frankfort airport. Same problems with the headsets."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "The food and frequency of service and free checked bag were among my favorite parts of the flight. Overall the flight was fantastic. I loved the camera feature that allowed you to look at the outside of the plane. The crew was so friendly and courteous."
Μειονεκτήματα: "The amount of entertainment available was not unappreciated, I enjoyed many of the documentaries although I wish there had been even more nature documentaries, as those are my favorite :) I did hope for a more updated selection of Hollywood movies."
Πλεονεκτήματα: "Crew hospitality excellent"
Πλεονεκτήματα: "The entire crew went above and beyond to ensure the most comfortable and enjoyable experience."
Πλεονεκτήματα: "The meal was very delicious and had a good selections of different movies. The crew was attentive and helpful."
Μειονεκτήματα: "I could not get any information in Moscow until arriving at the airport."
Πλεονεκτήματα: "The most professional and helpful crew"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "The customer service from the crew. The airplane, entertainment unit and options."
Μειονεκτήματα: "Low quality food."
Μειονεκτήματα: "They forgot the luggage at Frankfurt."
Πλεονεκτήματα: "Good staff, comfortable seat"
Μειονεκτήματα: "The transfer from one Lufthansa flight to another"
Πλεονεκτήματα: "Taking off was good"
Μειονεκτήματα: "Landing was a little bit stressful. But still ok."
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "I was very frustrated with the booking service and had to change my flight but was unable to. Very very terrible experience and I would not recommend kayak to anyone"
Πλεονεκτήματα: "Overall, the Lufthansa service was excellent. In particular, the food service in economy class was extraordinarily good."
Μειονεκτήματα: "We were seated at the end of a row beside the entrance to restrooms at the back of the plane, and on occasion the space beside us became a gathering place for groups of passengers, talking loudly."
Πλεονεκτήματα: "Lufthansa does travel in Europe very well. Boarding process was easy, overhead storage was great, Flight arrived early."
Μειονεκτήματα: "Seats in business class are rather smallish, and the legroom is not great either. If you pay extra for business, you should get extra."
Μειονεκτήματα: "I really felt the food was not as good as I had on other lines. To help I had the chicken - and the veggies with it were mush as was the spinach with the egg dish - which also did not have much flavor"
Πλεονεκτήματα: "I love the Service the attender provided"
Πλεονεκτήματα: "When we were at the gate to claim our boarding passes, we were surprised to be told that we have been invited to business class!!! My family were so happy at this and truly enjoyed the comfort of service we received."
Μειονεκτήματα: "When asked about the meal selection, the flight attendant, her name was COLA, told me that she would have to check if my selection was still available. I was surprised she only asked ME and no one else in the row in front or behind me. She did come back to tell me she found one for me but almost everyone else I could see had the same meal."
Πλεονεκτήματα: "The crew was incredibly pleasant and helpful"
Μειονεκτήματα: "No entertainment"
Πλεονεκτήματα: "Entertainment had great selection"
Μειονεκτήματα: "Boarding was slow and chaotic. Food quality was very poor. Posted pics on Facebook of the old brown salad I got served. Talked to the crew about it and was advised to use the dressing to make it better!!! Still would have been rotten underneath. Was not offered a replacement. They ran out of chicken and only served pasta. No choice!!!"
Πλεονεκτήματα: "At a time when airlines are treating a plane like a flying bus, it's heartening to see Lufthansa's attention to detail for its customers both in terms of ontime departure, arrival and inflight hospitality is second to none."
Πλεονεκτήματα: "Good food and beverages"
Μειονεκτήματα: "Headphones are terrible"
Μειονεκτήματα: "It would be nice if at least snacks and a cup of water were provided."
Πλεονεκτήματα: "Amazing crew"
Πλεονεκτήματα: "Quick access to the airport and gates"
Μειονεκτήματα: "Free food on board"
Πλεονεκτήματα: "Sarah the Cabin Manager was amazing."
Μειονεκτήματα: "The business seats are horrible"
Μειονεκτήματα: "Direct flights to and from South Africa to USA not via Middle East"
Μειονεκτήματα: "Aer Lingus webpage is terrible. Kayak’s is excellent, but I tried to change seats, it would not let me."
Μειονεκτήματα: "Should have the seat assignments opened in advance for international passengers, especially who paid for business class."
Πλεονεκτήματα: "Nothing, total stress making us re-check our baggage"
Μειονεκτήματα: "British AIrways could have checked our bags through from Denver to Paris....after all it was British Airways to British Airways, but they made us check only to London, retrieve bags carry them to another terminal recheck them for what Simon the BA ticket writer was nothing but pure error by British"
Μειονεκτήματα: "The entertainment is missing"
Πλεονεκτήματα: "Great crew"
Μειονεκτήματα: "Boarding and ticketing bin Berlin took over an hour and a half."
Πλεονεκτήματα: "Great crew."
Μειονεκτήματα: "No complimentary water on flight."
Μειονεκτήματα: "Entire trip was cancelled due to a missed connectio in Chicago on Sept 3 and inability to rebook because all flights were overbooked the following day."
Πλεονεκτήματα: "Direct flight and excellent service from attendants"
Μειονεκτήματα: "Seat selection was changed to middle seats without prior notice and the seats are so close together , when the women in front reclined her seat the dinner tray did not fit. An attendant eventually asked her to put her seat upright. Once dinner was over, back to a recline position, far too closer to the seat behind."
Πλεονεκτήματα: "The crew were very nice. Liked the food."
Μειονεκτήματα: "I didn't like the fact that there was no Wi-Fi access. Seat 40 DEFG doesn't feel comfortable because people were just walking in front of us."
Πλεονεκτήματα: "Everything was just perfect. Thank you very much!"
Μειονεκτήματα: "The food service had problems. When they got to our row they didn't have any more of our dinners left and without asking I was given a meal from first class with an entree I did not care for. My wife seated next to me gave me half of her entree. Then the snack towards the end of the flight I was given a burrito type thing without asking what flavor I wanted. All in all the food was poor and the attention to the passenger was poor also."
Πλεονεκτήματα: "Flight was fine, staff friendly and caring"
Μειονεκτήματα: "Transfer in Heathrow - they dont return your gate checked stroller at gate, they dont have loaners, lines are long and distances huge and with no stroller this is super tiring They dont even give free water or cold drinks on this flight and we were lare late due to air traffic at Heathrow"
Μειονεκτήματα: "We nearly missed the plane due to how closely our flights were scheduled. Then our luggage did not arrive with us our plane. We didnt have time to stop for a snack or water so a small something would have been helpful."
Πλεονεκτήματα: "Quick n easy"
Μειονεκτήματα: "No complimentary snack or even water."
Μειονεκτήματα: "Mixed up boarding arrangements, length of time to disembark, being coached to the terminal. ok these add up as stress for business travelers on a deadline for meetings"
Πλεονεκτήματα: "Great service as always"
Πλεονεκτήματα: "My luggage made it to LA"
Μειονεκτήματα: "The food quality was poor and the service left a lot to be desired. I asked for some water and she told me she’d be back. I waited almost an hour, then called and no one came. When I called on the second time she came with a cup half full and seemed irritated. I didn’t even bother asking for more water. They didn’t let me check in early enough to request roomier seats, even if we’d have to pay more given that my husband has knee surgery and needed the extra room. When I was finally able to ask, they were fully booked."
Πλεονεκτήματα: "Liked the food and drink service, as well as the on flight entertainment, movies, games, language game."
Πλεονεκτήματα: "Crew and aircraft are fantastic. ."
Μειονεκτήματα: "Entertainment system"
Μειονεκτήματα: "Waited an hr to finally get bags"
Μειονεκτήματα: "2 of 3 luggage kissed transfer at Heathrow to the Paris flight despite 2:30 hrs layover and arrived on next flight 4 hrs later"
Πλεονεκτήματα: "The crew were great, boarding was very easy."
Μειονεκτήματα: "The seats were narrow and breakfast was poor."
Πλεονεκτήματα: "Crew was wonderful."
Μειονεκτήματα: "Food was not very good and meager."
Πλεονεκτήματα: "Flight crew and quality aircraft"
Μειονεκτήματα: "Bumpy flight my frequent flyer number was omitted"
Μειονεκτήματα: "Plane departed late and stalled at landing- delay caused me to miss connection and set me back getting home by 7 hours at the end of it all."
Πλεονεκτήματα: "The food was delicious and the meals spaced reasonably. The movie selection was very extensive. The crew was readily available for most issues that cropped up."
Μειονεκτήματα: "An elderly disabled passenger was allowed to seat in closed off seating and store her canes under her seat causing them to jut out into the aisle. As she required a wheelchair to get on and off the plane they should have reseated her somewhere with more leg room and easier access to the restrooms"
Μειονεκτήματα: "Should have more room on international overseas flights"
Πλεονεκτήματα: "Crew was friendly and polite, food was ok, decent entertainment system. Plane was new and clean."
Μειονεκτήματα: "Seat pitch was small and not a lot of legroom. When passenger in front of your folds his seat, the seat back is mere inches from your face. Cabin announcements were too loud in headphones."
Πλεονεκτήματα: "Comfortable seats"
Μειονεκτήματα: "Flight was unexpectedly delayed making us almost miss our connecting flight even though it was 1.5 hours after we were supposed to land."
Πλεονεκτήματα: "Boarded quickly and on time"
Μειονεκτήματα: "Baggage didn't make the connection. No free food or drinks"
Πλεονεκτήματα: "Friendly flight attendants, comfy seats"
Μειονεκτήματα: "No beverages service. They went right by us."
Μειονεκτήματα: "It was difficult to get our seat assignments."
Πλεονεκτήματα: "It arrived in Greece on time, good landing."
Μειονεκτήματα: "Arrived in Greece for daughter's wedding. They lost all 14 family members luggage for 4 days!! Received our luggage 6PM the night before wedding, which caused terrible distress for the Bride especially and all 14 family members. Imagine being in Greece for 4 days with nothing but the clothes you traveled in. Horrible!! Will never buy a BA ticket again."
Πλεονεκτήματα: "The staff is friendly and were genuinely doing their best withwhat they had"
Μειονεκτήματα: "The check in / baggage drop off took too long. There were only two workers in that section and for maybe arpund 10-20 mins there was only 1 person helping everyone. It was very frustrating, esp when there were 3 people working in the world club section when that line has fewer people in the first place. I suggest having the world club staff taking some of the regular customers and alternating with the world club members"
Μειονεκτήματα: "Flight was 3 hours delayed, the previous flight lost our baggage and we arrived in LAX at 11. We then missed our connecting flight from LAX to PHX. British a Airways told us that they couldn't do anything about it and we had to stay the night in the airport and get on the next flight at 6am from southwest."
Πλεονεκτήματα: "Very clean craft, Nice staff and smooth flight."
Πλεονεκτήματα: "I liked everything about the service."
Μειονεκτήματα: "Online check in was not available, despite 24 hour checkin being advertised. Expect your seat preferences to be limited unless you pay $35-$85 per flight to pick your seat in advance."
Πλεονεκτήματα: "It was great. Staff was very nice."
Πλεονεκτήματα: "I liked how pleasant the staff were."
Μειονεκτήματα: "I don't like bulk head seating."
Πλεονεκτήματα: "We were in coach. They would not allow us to take any water on board the plane unless we were in business or first class. Really wierd. This was a night flight, so we slept most of the way.."
Πλεονεκτήματα: "Politeness, precision, correctness."
Μειονεκτήματα: "It was a little bit hard to understand the words of the pilots because of the noise."
Πλεονεκτήματα: "plane was punctual"
Μειονεκτήματα: "extremely uncomfortable seats and hardly any space."
Μειονεκτήματα: "My preferred Food selection unavailable"
Μειονεκτήματα: "Very very late. So much for British punctuality."