Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "The audacity of your gross negligence in a time of global pandemic."
Μειονεκτήματα: "Any semblance of social responsibility or ethical behavior."
Πλεονεκτήματα: "Everything was fine!"
Μειονεκτήματα: "Everything was fine!"
Μειονεκτήματα: "Better entertainment selection"
Πλεονεκτήματα: "Comfortable seats, adequate legroom; clean aircraft, polite and professional crew."
Μειονεκτήματα: "Super crowded gate -- but that's more the CDG problem than Norwegian's one."
Μειονεκτήματα: "Better, cleaner seats. Poor movie selection and nott to mention terrible food."
Πλεονεκτήματα: "Best flight crew I've ever had."
Μειονεκτήματα: "A free upgrade to first class"
Πλεονεκτήματα: "Crew, entertainment and food was good"
Μειονεκτήματα: "OMG!!! Leg room is inexistente... Lufthansa has the most uncomfortable seats ever. You really feel like you have the person in front of you sitting on your lap and the people behind kept complaining because we reclined our seats to have some space to gasp some air !!!"
Μειονεκτήματα: "First leg was delayed out of Belgrade so I missed the connection to Washington"
Μειονεκτήματα: "We did not take this flight, as we missed our connection due to gate changes & technical delay in Venice"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The crew was very nice and efficient, even though there seem to be only two of them."
Μειονεκτήματα: "Seats did not recline, and it is hard for those of us trying to sleep after connecting from a trans-Atlantic flight."
Πλεονεκτήματα: "The crew was amazing"
Πλεονεκτήματα: "smooth as silk flight, beautiful clean comfy airplane. Roomy seats. great entertainment system. Excellent friendly staff. Pretty darn good food. Excellent value."
Μειονεκτήματα: "having to come back from vacation!!"
Πλεονεκτήματα: "The crew was very accommodating. Entertainment was good."
Μειονεκτήματα: "I wasn't aware beforehand that I could request a dairy free meal."
Πλεονεκτήματα: "Food excellent. Cabin crew friendly and professional. Also very attentive."
Μειονεκτήματα: "Cabin got warm at the end of flight. And because I am usually cold, I can only imagine how warm others felt"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Μειονεκτήματα: "Plane came in late and I miss my connecting flight to New York. I had to stay over night in Frankfurt, and fight to get room and meals services, due to their mistake!"
Πλεονεκτήματα: "I am 6’3”. But I am also cheap. So I like being able to fit in an economy seat with more room than other airlines. Believe me, an inch or two makes all the difference."
Πλεονεκτήματα: "trip was pretty nice"
Μειονεκτήματα: "service excellent"
Πλεονεκτήματα: "Had a very comfortable journey. Nice and friendly crew. Amenities at Frankfurt were excellent."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Μειονεκτήματα: "The boarding area was cramped."
Μειονεκτήματα: "Delay due to overbooking"
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "Tv didn't work most of time. Food was terrible."
Πλεονεκτήματα: "Movies / Food"
Μειονεκτήματα: "Seat location. Delay time boarding."
Πλεονεκτήματα: "Crew on board were excellent."
Μειονεκτήματα: "There was a 40 minute delay in the Athens airport, which precipitated a race to catch the connection in Munich to Boston. Also, the food was below par. Nothing you'd get from the old Lufthansa..."
Πλεονεκτήματα: "Staff"
Μειονεκτήματα: "Space and overall comfort of economy class"
Πλεονεκτήματα: "Entertainment and food were good."
Μειονεκτήματα: "seats are too narrow"
Πλεονεκτήματα: "The whole experience was GREAT!"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Breakfast bun was not tasty - too much bread and not healthy at all."
Πλεονεκτήματα: "Smooth flight. Competent crew. Excellent service."
Πλεονεκτήματα: "Usb"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Handling crew was great . Seat was comfortable!!! Meal was very good and tasty"
Πλεονεκτήματα: "Confort and Service"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Very good staff and service"
Μειονεκτήματα: "Seating"
Πλεονεκτήματα: "very friendly, professional crew."
Πλεονεκτήματα: "Wonderful flight, way more comfortable but in the other economy class I've been on"
Πλεονεκτήματα: "Crew was courteous and efficient. Food was not bad."
Πλεονεκτήματα: "On time, fast boarding"
Μειονεκτήματα: "Food. Couple of screens not working."
Πλεονεκτήματα: "Good in-seat entertainment"
Μειονεκτήματα: "Uncomfortable seats Mediocre Food"
Πλεονεκτήματα: "Love the Airbus, roomy."
Μειονεκτήματα: "Better entertainment movies, food are boring."
Πλεονεκτήματα: "Friendly and helpful"
Μειονεκτήματα: "More leg room"
Πλεονεκτήματα: "Such a delightful flight."
Μειονεκτήματα: "Departure late by 25 minutes!!"
Πλεονεκτήματα: "Crew were wonderful."
Μειονεκτήματα: "It would be good if ba could stop losing my luggage."
Πλεονεκτήματα: "Our flight attendant was very nice."
Πλεονεκτήματα: "I did not"
Πλεονεκτήματα: "Crew was super friendly!"
Μειονεκτήματα: "The preferred passenger security line was a total scrum - worst part of our holiday"
Μειονεκτήματα: "The TV was not working"
Πλεονεκτήματα: "The crew was so incredible, the safety video was funny, the food was DELICIOUS, the accommodations were above and beyond. Comfortable, great movies, relaxing. First international flight and now I’ll always use British Air"
Μειονεκτήματα: "Nothing. This has been the best flight experience I’ve ever had."
Πλεονεκτήματα: "Everything was fairly mediocre..."
Μειονεκτήματα: "They lost my ski bag! I had PLENTY of time between connecting flights and to not have my ski bag show up at my final destination (Munich - which was also a British Airways flight) was pretty bad. This set me back 4 hours after I've already been traveling for 20 hours! BOOO"
Πλεονεκτήματα: "Easy trip to Helsinki."
Μειονεκτήματα: "Food & drink sales by M&S was unusual. Even water at a price"
Μειονεκτήματα: "long delays between segments of the flight however the business class BA lounge was excellent . Entertainment systems on the 747 aircraft are getting dated"
Πλεονεκτήματα: "Service, clean restroom, courtesy of crew members"
Πλεονεκτήματα: "Good leg room"
Μειονεκτήματα: "Movie system frequently had to be rebooted."
Πλεονεκτήματα: "The crew were super helpful and attentive."
Μειονεκτήματα: "Food was not the best, the leg room was ridiculously small and the entertainment system had some issues, but all in was a nice trip"
Μειονεκτήματα: "No complimentary drinks, not even water."
Πλεονεκτήματα: "British Airways provides complimentary amenities in coach not found on US carriers: A hot meal, snacks, beverages other than water or coffee/tea. Their media selection is superb. They seem to work hard to make a nine-hour flight over The Pond as tolerable as possible."
Μειονεκτήματα: "My comfort was better on the return leg because I had the extra leg room that comes with being seated on the emergency exit row. However, regular coach seating is at best tolerable. You are packed like sardines and the seats are firm, to put it mildly."
Πλεονεκτήματα: "The boarding process was smooth."
Μειονεκτήματα: "The food was terrible."
Πλεονεκτήματα: "Crew was very nice and helpful."
Πλεονεκτήματα: "I love the fact that I was able to find a good price for the tickets...JUST THAO"
Μειονεκτήματα: "The fact that the flight was delayed and they didn’t tell about it until 1.30-2 hours before leaving...and that because we pressured them other wise they wouldn’t even bother to announce us. So sorry you guys don’t have another rating UNDER POOR BECAUSE I WOULD LOVE TO GIVE IT TO YOU...."
Πλεονεκτήματα: "flight OK. Palermo airport dreadful"
Μειονεκτήματα: "BA told us we could manage alone as a disabled traveller. Then when we tried to go through control they sent us somewhere different and said we couldn't go through as not reiustered disabled!! We had to register and be accompanied. Admittedly the red cross lady was excellent but we then got nothing to eat and felt like criminals. They said this was Italian law. It isn't We've been to Italy dozens of times with no problems. It needs fixing!!!!"
Μειονεκτήματα: "Old plane both ways, small seat no electric outlets just all round old"
Πλεονεκτήματα: "The flight was pretty standard in most ways, nothing too great/too bad."
Μειονεκτήματα: "The food service was horrible. After dinner service, that was it. I didnt see anyone in the aisles with water. But the worst was in the am (this was the Chicago to London flight) there was nothing offered before landing. My experience is that there is usually tea/coffee/a light snack. But not even water was offered. I have told this to a number of people to get their opinion. Everyone is surprised. On the flight from London to Lisbon, nothing but tap water was free."
Πλεονεκτήματα: "Everything"
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Fight was delayed 30 minutes so we missed our connecting flight to Madrid. We are stuck in London for the night, the food is not edible at the hotel they gave us and now we are stuck rearranging all of our future travel plans because we can't get to Madrid until tomorrow. This is our worst travel experience ever. We will never fly British Airways again."
Μειονεκτήματα: "Price & food not so good."
Πλεονεκτήματα: "Fantastic crew. Very nice people."
Μειονεκτήματα: "Sitting in coach. The seats were so close together that the tv screen in front of me was blurry--it is that close to your face. Miserable. Could only watch one movie on a 10 hour flight because it gave me a headache. The seats are absolutely claustrophobic. It was miserable."
Πλεονεκτήματα: "The size of the airplane. Very spacious!"
Μειονεκτήματα: "2 hour delay"
Πλεονεκτήματα: "I still think highly of BA but please don't follow American domestic carriers down the rabbit hole of terrible service with regards to food and comfort."
Πλεονεκτήματα: "Crew polite"
Μειονεκτήματα: "Boarding was chaotic"
Μειονεκτήματα: "I didn't get one of my bags. It was delayed for 2 days"
Πλεονεκτήματα: "No refreshments were offered."
Πλεονεκτήματα: "Crew were great."
Πλεονεκτήματα: "I thought British Airways was a better airline. I hope they do better job to when I return back to my home next mointh!"
Πλεονεκτήματα: "flight attendants were pleasant"
Μειονεκτήματα: "Fare didn't include one piece of luggage - which I thought it did. And I was in the back row. Not my favorite. Had I known that was the case- I could have flown a discount carrier for a cheaper fare."
Πλεονεκτήματα: "My flight was changed at airport"
Μειονεκτήματα: "Barely made flight-- no help offered"
Πλεονεκτήματα: "The flight left on time and the flight attendants were attentive and helpful."
Πλεονεκτήματα: "Short flight"
Μειονεκτήματα: "Food selection, no in flight entertainment"
Πλεονεκτήματα: "They reconnected me very quickly"
Μειονεκτήματα: "Missed my flight"
Μειονεκτήματα: "We are really upset that Aer Lingus and/or Bitish Airways lost our baggeage! All our clothes, toiletries, medicine, and other personal belongings are MIA and we want these two airlines to work together and expedite finding and tertuning our luggage."
Πλεονεκτήματα: "The friendly staff and the entertainment (movies) made my first international flight very enjoyable!"
Μειονεκτήματα: "I paid $100 to sit my the person I was traveling with. I think that's overkill!"
Πλεονεκτήματα: "Short flight, but it was OK."
Πλεονεκτήματα: "The food was elevated and we were fed twice on our 9 hour flight! The beverage service was also provided often with a good assortment. I loved that there were new release movies available for free. The staff was friendly and available. If I were to do another long flight like that, I would seek out British Airways."
Μειονεκτήματα: "Nothing."
Πλεονεκτήματα: "Crew very accommodating and friendly. Also the ground crew were very friendly."
Μειονεκτήματα: "Seat spacing much too cramped."
Πλεονεκτήματα: "Fantastic service and entertainment. One of my best flights in years."
Μειονεκτήματα: "1st service was good. Second just ok."
Μειονεκτήματα: "general boarding en mass.prefer orderly by "zone" boarding"
Πλεονεκτήματα: "Nice staff, easy to board."
Πλεονεκτήματα: "Crew on BA0229 was terrific and attentive the entire flight."
Μειονεκτήματα: "Too much Indian based food....too much curry....."
Πλεονεκτήματα: "The meals and the consistent drink service was great"
Πλεονεκτήματα: "Friendly staff"
Μειονεκτήματα: "Flight was delayed 2 hrs"
Πλεονεκτήματα: "The crew did it’s best to get us on ASAP"
Μειονεκτήματα: "The plan was late. Very late. And we started late which made it worse. The seats have no cushion. So it feels like your sitting on metal."
Πλεονεκτήματα: "Food was good, crew was great"
Μειονεκτήματα: "leg room was better than some but for a long flight it was tight"
Πλεονεκτήματα: "The crew was kindly and friendly"
Μειονεκτήματα: "The plane was very uncomfortable, no entertainment at all if you don’t have your own device"
Πλεονεκτήματα: "the entertainment and food was good"
Μειονεκτήματα: "our flight attendants were mostly absent -- the other side of the aisle had much more attentive attendants"
Πλεονεκτήματα: "On time, clean and comfortable"
Μειονεκτήματα: "The only challenge for me was they couldn't take my form of payment on the plane for some food so I was out of luck. I had a Mastercard debit from the states. It is also a loss of revenue for you guys as well. They couldn't take the apple pay from the passenger next to me either. I know it's a lot of systems to update"
Πλεονεκτήματα: "The seats were ridiculously small. It was so uncomfortable."
Μειονεκτήματα: "The seats were ridiculously small. It was so uncomfortable."
Μειονεκτήματα: "The food. Skip the cup of noodles."
Μειονεκτήματα: "Person sitting next to me brought on four bags and over head bins were full. This merged into my space which is too small to begin with. Boarding should control how much is brought into plane. Need more space. Airline travel is no longer fun. I wish the air line CEOs would ride in economy every once in a while."
Πλεονεκτήματα: "Friendly, helpful crew."
Μειονεκτήματα: "Awful headphones"
Μειονεκτήματα: "My flight from NYC to Montreal was significantly delayed because the plane was late getting to NYC. This caused several passengers to miss our connecting flight to Quebec City. Air Canada put us on another flight that didn't depart until over 24 hours later! Despite our efforts, we were not offered any help in getting on an earlier flight, and the airline was unwilling to give us hotel vouchers or rental car vouchers. We paid for a rental car and drove ourselves from Montreal to Quebec City. Both of our returning flights were delayed as well. I understand things happen when traveling, but I expect some type of help/ reimbursement/ or sympathy (at a minimum) from the airline! This was my first and will be my only time flying Air Canada."
Πλεονεκτήματα: "I liked the crew on the plane."
Μειονεκτήματα: "I didn't like the boarding process. There were parents with children who were not seated because of their group numbers. Why not board parents with children first, regardless of boarding group?? Especially those of us who were traveling with babies/toddlers. Air Canada can do better. Disappointed."
Πλεονεκτήματα: "Crews attention and ease handling medical travel"
Μειονεκτήματα: "I was not expecting air canada rouge to be low cost and for a 6 hours flight they should have offered complimentary food ... it caught me by surprise"
Πλεονεκτήματα: "Great value for the money, friendly staff."
Πλεονεκτήματα: "My postponed flight was fine and flight attendants great."
Μειονεκτήματα: "I missed my original flight because there were no staff at BWI airport counter or secret Air Canada office 55 minutes from flight time. Flight was delayed 35 minutes, but no way I could check a bag or get to gate."
Πλεονεκτήματα: "I loved the entertainment options, especially that we could pull up the map & see where we were."
Μειονεκτήματα: "Online information was confusing & made it sound like we had to pay for our carry on, so we didn't bring a carry on (just personal item). It needs to be more clear."
Πλεονεκτήματα: "Crew was lovely"
Μειονεκτήματα: "Flight was delayed and everyone missed their connecting flights. Air Canada put us on British Airways instead but did not inform them and when we went to check in at the desk they did not have us in the system which stressed everyone out. We eventually got on the plane but I had to sit in the very uncomfortable middle seat rather than in my chosen seat by the window."
Πλεονεκτήματα: "Crew was kind, helpful, respectful."
Μειονεκτήματα: "Not very comfortable."
Μειονεκτήματα: "Gate change but no announcement"
Πλεονεκτήματα: "There was no outstanding feature to mention."
Μειονεκτήματα: "The delay, but not a big deal."
Μειονεκτήματα: "Entertainment system is outdated and not functional"
Πλεονεκτήματα: "We didn't crash"
Μειονεκτήματα: "Terrible service by the Air Canada stewardess. She was surly and unprofessional. Just flat out rude."
Πλεονεκτήματα: "The trip from Kelowna to Vancouver was amazing. Quick very pleasant."
Μειονεκτήματα: "Flight delays"
Μειονεκτήματα: "This flight and my next connecting one (also Air Canada) were both delayed by 45 minutes each. That's an hour and a half of wasted time. Thankfully, I just assumed there would be a delay so I booked a later connection in advance. The weather was perfect and there was no explanation on either flight as the why we were almost an hour delayed. I'm expected to arrive 2 hours in advance of a flight. Why is it so hard for this airline to be on time?"
Πλεονεκτήματα: "The flight was nice and smooth and the crew members were so nice."
Πλεονεκτήματα: "Crew was very friendly"
Μειονεκτήματα: "Flight was delayed but only for an hour"
Πλεονεκτήματα: "May not fly Air Canada again!!!"
Μειονεκτήματα: "Flight was cancelled after we already were sitting in the plane for 1.5 hour."
Μειονεκτήματα: "I haven't been on a plane with no tvs in more than 10 years. The least you could do is let people know prior to boarding. Like when you purchase the tickets or 24hours before!"
Πλεονεκτήματα: "The staff was very professional and quite helpful. The flight was good. I would recommend it to everyone."
Μειονεκτήματα: "I would have liked a coffee"
Μειονεκτήματα: "I did not take it."
Πλεονεκτήματα: "Flight attendants were attentive and friendly."
Μειονεκτήματα: "It was very hot on the plane."
Πλεονεκτήματα: "Good service"
Μειονεκτήματα: "Nothing much for breakfast"
Πλεονεκτήματα: "Preflight very convenient."
Μειονεκτήματα: "Not able to see my booking on Air Canada, agent was less than helpful. Food okay, except breakfast was a small cold muffin."
Πλεονεκτήματα: "Service in the cabin was great."
Μειονεκτήματα: "Can't think of anything"
Πλεονεκτήματα: "I liked the flight crew. They were very friendly and attentive."
Μειονεκτήματα: "Every air Canada flight I had on this trip had horrible turbulence and rough landings. The turbulence may or may not be the pilot's fault, but the landings are probably the pilot's fault. Also, the in-flight movie selection was horrible, probably due to the fact that they had so many Canadian films (which apparently is required in Canada)."
Μειονεκτήματα: "Flight was pleasant and food was good. I ordered veggie meal and for some reason I didn't get it on the second meal."
Πλεονεκτήματα: "comfortable seats and friendly staff"
Μειονεκτήματα: "no problems with this flight"
Μειονεκτήματα: "1 bathroom for entire coach class? Consistent line of 4-5 and sitting in the back meant someone standing next to me. Turbulence mandated seating generated overt unhappiness from many passengers."
Πλεονεκτήματα: "Everything was as expected which was wonderful. No stress makes flying more enjoyable for me. I appreciate the hard work that goes into making the flight safe and comfortable. Thank you."
Πλεονεκτήματα: "flight was smooth and uneventful"
Μειονεκτήματα: "none"
Πλεονεκτήματα: "The service was excellent. Our flight into Calgary was delayed due to bad weather in Newark so we missed our connecting flight. Because of this, the airline payed for our hotel room and for a portion of our meals. Everyone was so helpful and kind when it came to answering our questions and helping us make our experience an easier one."
Πλεονεκτήματα: "Great crew and good wine!"
Πλεονεκτήματα: "Generous seating. Decent food."
Μειονεκτήματα: "The seating was tight."