Πλεονεκτήματα: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Μειονεκτήματα: "Food could have been better"
Πλεονεκτήματα: "Stewards dis perfect job"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Πλεονεκτήματα: "Check in was swift"
Μειονεκτήματα: "Friendlier approach from the crew"
Πλεονεκτήματα: "The crew"
Μειονεκτήματα: "Boarding"
Πλεονεκτήματα: "Crew, seat"
Πλεονεκτήματα: "Crew"
Μειονεκτήματα: "Huge delay... :("
Πλεονεκτήματα: "Curious crew."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Good entertainment choices."
Μειονεκτήματα: "Seat could be more comfortable"
Πλεονεκτήματα: "That we landed in the end"
Μειονεκτήματα: "More communication to passengers when there are so big delays (almost 2 hours)"
Πλεονεκτήματα: "Everything was just right."
Πλεονεκτήματα: "Food was good. Plane was good."
Μειονεκτήματα: "Night flight should turn off light. Staff was not skillful and professional."
Πλεονεκτήματα: "Clean aircraft, polite crew."
Μειονεκτήματα: "1. Check-In , Check-In , check-In .. automated much more time consuming and probably costly. 2. Delayed flight (as usual) .. 6.am D.T. should either mean 6.00 or 6.05 or 6.10 ... but not 6.30. 3. Very tight connection flights in Vienna, so a slight delay could mean missed connection. 4. Food"
Μειονεκτήματα: "Overhead space on plane was very limited."
Πλεονεκτήματα: "The crews are very polite."
Πλεονεκτήματα: "Timely departure and pleasant staff on board"
Μειονεκτήματα: "It was cold during the flight,"
Πλεονεκτήματα: "Crew was very friendly, food was decent and the boarding was a breeze."
Πλεονεκτήματα: "Safe trip"
Μειονεκτήματα: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Μειονεκτήματα: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."
Μειονεκτήματα: "I tried to reschedule due to a death in the family and due to the "small print" this was not possible. Then when I did travel, it turned out I didn't have the right for a piece luggage (again "small print"). I paid for the extra piece and I was double-charged (same amount withdrawn twice). Now I have opened a complained with Austrian and they haven't responded so far."
Πλεονεκτήματα: "It was perfect, very few people, great service"
Πλεονεκτήματα: "Safety, timeliness, friendliness of staff"
Μειονεκτήματα: "Entertainment is outdated"
Πλεονεκτήματα: "Boarding/deplaning quick Left on time"
Μειονεκτήματα: "Food -too much starch Only chicken No breakfast Bathrooms were dirty"
Πλεονεκτήματα: "Short flight, no major issues."
Πλεονεκτήματα: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Μειονεκτήματα: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Πλεονεκτήματα: "The outbound flight from Vienna to IAD had much better service. The return flight from IAD to Vienna, the crew didn't come back to refill water or ask to top up drinks. The food choices were more limited. The entertainment system on the flight needs a larger selection."
Πλεονεκτήματα: "Very organized airline. Friendly staff."
Πλεονεκτήματα: "Everything. Keep up the good work."
Πλεονεκτήματα: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."
Πλεονεκτήματα: "The crew was wonderful, as is always true with both Austrian Airlines and Lufthansa."
Πλεονεκτήματα: "Staff, seats (exit)"
Μειονεκτήματα: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."
Μειονεκτήματα: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Πλεονεκτήματα: "Plenty of food and drinks, pleasant crew"
Πλεονεκτήματα: "The aircraft was very clean. Very friendly crew."
Μειονεκτήματα: "economy class eats sold as business class !!! very poor and cheap strategy --"
Πλεονεκτήματα: "The seats on Austrian airline are very comfortable"
Μειονεκτήματα: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"
Πλεονεκτήματα: "The flight attendants were beautiful"
Πλεονεκτήματα: "This time it seems I had a little bit more leg room. Which makes a big difference!"
Πλεονεκτήματα: "The food was very good! And the movies you could choose too."
Μειονεκτήματα: "Austrian cancelled my flight from berlin and rebooked me 2 :/6: later without even letting me know, like if I don't have anything else to do than wait in berlin for 2 days!"
Πλεονεκτήματα: "The crew were very nice"
Μειονεκτήματα: "Toilets could be cleaned more often"
Πλεονεκτήματα: "Flight services were good. Staff friendly. food was good"
Μειονεκτήματα: "Maybe I was upset due to the issues at the first leg so could not enjoy this one"
Πλεονεκτήματα: "My bag didn't make my connecting flight so I guess they upgraded me because of that. Exceptional service, food and comfort. Ground staff at Vienna and crew were wonderful."
Πλεονεκτήματα: "Glad to have coffee and sweet treat. Attentive and pleasant crew."
Πλεονεκτήματα: "The service was fine, although I suggest that Austrian Airlines will consult with someone who joj is to train the staff to be more efficient."
Μειονεκτήματα: "The food was bad."
Πλεονεκτήματα: "Never again with KAYAK. Sorry."
Πλεονεκτήματα: "The good and service"
Μειονεκτήματα: "No TV screen"
Πλεονεκτήματα: "Flight was cancelled. Had to wait in the airport with kids."
Πλεονεκτήματα: "The plane was comfortable and the crew was nice and efficient. My legs did not cramp up on the long flight. Good job."
Μειονεκτήματα: "My experience at Vienna airport was HORRIBLE. No jet bridge -- stairs to walk onto the tarmac. Board a crowded bus to get to the terminal. The terminal was a nightmare...up the stairs, down the stairs, walking forever like a mouse in a maze. Very inefficient and crowded conditions at the gate for boarding. Not enough information as to what's happening. I felt like a sardine in a can! The personnel at the gate were not at all friendly or forthcoming with information."
Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "The most amazing service, good food and great steward"
Πλεονεκτήματα: "The crew was professional. The process of sharing information about gate changes was very well organized."
Μειονεκτήματα: "Seats were not comfortable. Seat pockets were torn and poorly designed. Electrical connections were not working. Choice of entertainment is limited. Food choice ran out before service came to the end of the plane."
Πλεονεκτήματα: "I didn't like that my bag wasn't delivered from Frankfurt to Barselona"
Μειονεκτήματα: "Paying more attention to bags transportation between plains"
Πλεονεκτήματα: "Yes,very helpful"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The food was good"
Μειονεκτήματα: "I paid for extra space and it looked like the seats I got were the same as all the others"
Πλεονεκτήματα: "The crew was amazingly friendly, efficient, and hardworking."
Μειονεκτήματα: "After 7 hours, the seat became very uncomfortable. Not just a Lufthansa issue."
Πλεονεκτήματα: "Smooth flight."
Μειονεκτήματα: "More leg room."
Πλεονεκτήματα: "Service was courteous and effective once aboard the airplane."
Μειονεκτήματα: "Boarding was chaotic, and primarily due to the fault of the boarding staff in Frankfurt. I was flying as a tourist from Switzerland, but it was easy to notice the condescending manner in which the African passengers were treated. I noticed the same attitude at immigration services in Frankfurt, were the officers were openly teasing, laughing at and harassing an Eritrean man. Some of the comments passed were frankly disgusting..."
Μειονεκτήματα: "There was a very unruly child on the flight. The attendants did their best to deal with him but it was quite chaotic for a long flught"
Πλεονεκτήματα: "Smooth flight."
Μειονεκτήματα: "Navigating very long distance between terminals. Terminal changes"
Πλεονεκτήματα: "The incrediblesmoothness of the flight: the lane to Frankfortwas a dream plane, and the pilots are to be congratulated."
Μειονεκτήματα: "nothing"
Πλεονεκτήματα: "Everything was fine except for the comfort."
Μειονεκτήματα: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Πλεονεκτήματα: "It was run by UA, better seats then Austrian or Lufthansa in Economy. On time. Very efficient."
Μειονεκτήματα: "Could not choose seats online,"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Μειονεκτήματα: "the plane was late boarding and some on board had tight connections. crew were aware but didnt let us leave first.we barely made our connection as we had to go through security in Munich. stress could have been avoided by letting us deplane first."
Πλεονεκτήματα: "Awesome. Very comfortable even in economy seats. Great entertainment"
Μειονεκτήματα: "Flight was delay for almost a hour."
Πλεονεκτήματα: "The fact that I could have upgraded to premium economy. The space available in economy."
Μειονεκτήματα: "The length of the flight but it is what it is. I couldn't upgrade to premium economy before arriving at the airport because of this being a code share flight with Lufthansa."
Πλεονεκτήματα: "Service"
Μειονεκτήματα: "Boarding free for all, therefore confusing and slow"
Πλεονεκτήματα: "The business class area was spacious"
Μειονεκτήματα: "Crew is too curt... they could use a little more smile"
Πλεονεκτήματα: "The crew was nice and efficient. The film selection was good. Great interactions with the kids and little gifts/candy."
Μειονεκτήματα: "Kids meals we got were not good on this leg (I think it may have been the lasagna, which was basically just gooey cheese and did not taste good."
Πλεονεκτήματα: "The crew was fantastic and very kind the entire flight."
Μειονεκτήματα: "We left nearly two hours late (all the while sitting on the plane) and once we finally got to Newark airport nearly the entire plane waited almost two hours to get our luggage."
Μειονεκτήματα: "Plane closed the gate two hours before departing. Should have waited for passengers delayed by weather and lack of a sufficient ground crew."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Μειονεκτήματα: "No any intertwine entertainment at all"
Πλεονεκτήματα: "Plane was clean"
Μειονεκτήματα: "no entertainment, cramped seats"
Πλεονεκτήματα: "Crew was super nice, service great and plane comfort appropriate for the duration of the flight."
Μειονεκτήματα: "Overhead compartments very narrow and could not fit small carryons."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "everything - especially the way they treat their customers."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "comfort ,crew was polite and catering delicious"
Πλεονεκτήματα: "First time flying Lufthansa and I had a comfortable and enjoyable experience. The food was quite good and the selection and quality of entertainment was excellent. Best of all, there was plenty of legroom for a long international flight!"
Μειονεκτήματα: "It was a great flight"
Πλεονεκτήματα: "Decent choice of entertainment options, though the selection of more recent titles was limited, food was fine for airline food. The crew was, as always on Lufthansa, pleasant, courteous and helpful."
Μειονεκτήματα: "Flight left 20 minutes late"
Πλεονεκτήματα: "Once again Lufthansa crew is the best"
Πλεονεκτήματα: "Nice airport"
Μειονεκτήματα: "Too cramped. Pay for all food and drinks. Cheesy! Sad!!"
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Usb"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Crew was nice"
Μειονεκτήματα: "Flight was delayed which caused us to miss our next flight. This was a huge inconvenience. When we were in line to get our hotel they did not help the people who were first in line. We were in the middle of the line, but got everything organized for us LAST."
Πλεονεκτήματα: "No problems. As could be expected. Would do again."
Πλεονεκτήματα: "Flight was on schedule, food was good."
Μειονεκτήματα: "Could add more to the entertainment list"
Μειονεκτήματα: "Foods usually not bad but the sausage and beef was absolutely disgusting."
Πλεονεκτήματα: "Clean modern aircraft. Attentive and friendly service. Decent snack."
Μειονεκτήματα: "I have no complaints."
Πλεονεκτήματα: "It was all together a pleasant trip."
Πλεονεκτήματα: "Good entertainment system for flight. Fairly good food served on transatlantic flights."