Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Very polite and helpful crew. Nice selection of movies in-flight"
Πλεονεκτήματα: "Flight was good. The problem was the ticket purchased from Kayak was not as stated. Because there was a layover in Amsterdam, I was not able to check my bag all the way through to USA. AND I had to visit 5 counters to check bag, pay for bag at different counter and 3 other counters!"
Μειονεκτήματα: "It would have been better if the ticket I purchased was the one that I selected. It was not as advertised. I searched for ticket that was translatlantic with one checked bag. BUT kayak booked an ECONOMY LIGHT fare that required payment. It was not as advertised and a total head ache for check in."
Πλεονεκτήματα: "Comfortable seating, good food served by this airline"
Μειονεκτήματα: "The woman seated next to me had the worst body odor ever and this was a 10 hour flight-nearly brought me to hurl. She was the mother of s flight attendant as well, and was constantly brought amenities from the first class cabin. Really not appropriate for the rest of us in premium economy"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Great crew"
Μειονεκτήματα: "Uncomfortable seating"
Πλεονεκτήματα: "Friendly crew, tried their best to accommodate"
Μειονεκτήματα: "Boarding was delayed and once in the plane more delay followed. Food was pasta (again!) while entertainment was non-existent. Flight is long enough to show at least a route map."
Μειονεκτήματα: "If the seats are more comfy for sleeping, I hurt my neck on that flight"
Πλεονεκτήματα: "Crew was good overall"
Μειονεκτήματα: "Food was overheated and bland in taste. No on board entertainement"
Πλεονεκτήματα: "I paid to go with Lufthansa airways not with United Airways. And I came to know the day of the flight that I was to board United airways. Really disappointed."
Μειονεκτήματα: "In the international flight United Airways charge for the Wiskey liquor. And that is ridiculous."
Μειονεκτήματα: "They ran out of vegetarian options so I only could have salad, bread and butter"
Πλεονεκτήματα: "Friendly staff!!!"
Μειονεκτήματα: "All good!!"
Μειονεκτήματα: "We only had 45 minutes between flights. We almost missed our flight to Naples due to having to go through security again in Frankfurt. The Frankfurt airport was very congested. I wouldn’t have booked a flight with such a short layover had I known how far apart the gates were and that we’d have to go through security again. I would suggest not offering flights with such short layovers."
Μειονεκτήματα: "Flight was delayed twice."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "Breakfast & ease of boarding."
Μειονεκτήματα: "Had to run thru airport to catch plane, thn long wait to board."
Πλεονεκτήματα: "Flight directly to Tampa"
Μειονεκτήματα: "I did not like the passenger reclining their seat all the way back. this left me with no room to relax on a 10 hr flight"
Πλεονεκτήματα: "The gluten free special meal was more imaginative than others I’ve had. No rice crackers wrapped in saran. Flight attendants very professional."
Μειονεκτήματα: "Flight seemed to drag on forever, but there’s not much the airline can do about that. Seats in economy were cramped."
Πλεονεκτήματα: "Timely, friendly, clean plane"
Μειονεκτήματα: "Food was bland!!!"
Μειονεκτήματα: "Air was stuffy."
Μειονεκτήματα: "Still in Munich."
Μειονεκτήματα: "flight was 35min late - causing me to rush to make the connecting flight at MUC"
Πλεονεκτήματα: "The service was amazing. Why can’t US carriers be like them?!"
Πλεονεκτήματα: "Equipment, crew"
Μειονεκτήματα: "The boarding of the plane was disorganized."
Μειονεκτήματα: "They cancelled my flight"
Πλεονεκτήματα: "flights were on time"
Μειονεκτήματα: "food quality can be improved"
Πλεονεκτήματα: "Everything is good"
Μειονεκτήματα: "Food use to be better"
Μειονεκτήματα: "Wheelchair assistance did not arrive at gate."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "1.Plane was late to take off. No announcement about it. Some passenger came in the last minute. 2. There were 3 young men being me. They talked extremely loud and were bursting laughing ALL THE FLIGHT, 1 hour 45 minutes. Crew didn't say anything to them. It was very annoying. 3. Unorganized boarding. 4. Announcements were not loud enough. I didn't hear anything due to the talking passengers around me."
Πλεονεκτήματα: "This is the first time I actually enjoyed a meal on a flight. It was ravioli in tomato sauce, just perfect! Superfriendly cabin crew"
Πλεονεκτήματα: "Crew was great and helpful. Flight was half empty so it was comfortable."
Μειονεκτήματα: "The plane was not very clean."
Μειονεκτήματα: "Vegetarian meal choice not offered"
Πλεονεκτήματα: "Drinks and great stewardesses"
Μειονεκτήματα: "No phone charger."
Πλεονεκτήματα: "Crew very efficient and professional"
Μειονεκτήματα: "A man next to me took a picture of me when he thought I was asleep."
Πλεονεκτήματα: "Entertainment and food were good."
Πλεονεκτήματα: "The boarding was fast and efficient, and the entertainment system was modern."
Μειονεκτήματα: "The pilot didn't get us over the intercom even once. No communication at all from the cockpit. Staff was ok, but not very friendly. Seats were very close together in my row (30)… but other rows had seats with more legroom m."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Economy class felt like a punishment. It seemed like I was forever being reminded that the business and first class passengers were treated better. I'm not talking about perks like free champagne, but asking the economy class to enter the airplane from the rear using a lower standard stairwell ramp seems bizarre."
Πλεονεκτήματα: "service was great"
Μειονεκτήματα: "Food, stuff, seats"
Μειονεκτήματα: "Kosher snacks were missing.."
Μειονεκτήματα: "Food was not good. Seat leg room very uncomfortable"
Μειονεκτήματα: "Nothing significant"
Πλεονεκτήματα: "The AC flight between Vancouver —> Toronto seems much more organized than Toronto —> Vancouver. Flight departed on time and staff handled boarding more smoothly."
Μειονεκτήματα: "Only one drink served on a 4.5 hour flight, I am so thirsty. AC has some of the smallest seats around also."
Πλεονεκτήματα: "Great crew. Very pleasant & friendly."
Πλεονεκτήματα: "Free soft drinks /tea On time nice staff Clean cabin well organized"
Μειονεκτήματα: "No free food Completely booked. no video monitors"
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "Seats the the very rear"
Πλεονεκτήματα: "Getting off"
Μειονεκτήματα: "Sore all over and a lousy cough"
Πλεονεκτήματα: "Staff very accommodating."
Μειονεκτήματα: "Same entertainment as last flight."
Μειονεκτήματα: "I had to change my return ticket early because of an emergency and Air Canada charged me $481.00 whenI only paid $371.00 fora round trip. How is that possible?"
Πλεονεκτήματα: "Friendly and quiet crew! Good, because the only thing I could do on the flight was sleep."
Μειονεκτήματα: "Was not told to download entertainment application until onboard and out of range for the wifi. They also didn't mention having ipads to rent, not sure if they were available."
Πλεονεκτήματα: "Crew we're very accommodating and friendly."
Μειονεκτήματα: "Seats extremely narrow and back support non-existent."
Μειονεκτήματα: "Flight delayed, rescheduled and didn't apologize and didn't compensate for the inconvenience. Staff is rude"
Μειονεκτήματα: "Worst experience !!!!"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Bad food, no entertainment. Uncomfortable plane"
Μειονεκτήματα: "there were no complimentary snacks"
Πλεονεκτήματα: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Μειονεκτήματα: "Everything was great - more selection on the movies/tv would be a plus"
Πλεονεκτήματα: "Boarding was easy"
Μειονεκτήματα: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Πλεονεκτήματα: "Flight attendants were friendly and helpful."
Μειονεκτήματα: "Filthy No entertainment Had to pay for beer and wine"
Μειονεκτήματα: "No room. Cramped, impossible to sleep on an overseas flight"
Μειονεκτήματα: "Flight delayed, did not leave Vancouver until after we were supposed to land in Portland. No tv or wifi"
Πλεονεκτήματα: "Flight Attendants went out of their way to treat us like customers throughout the journey. Something other Western airlines have completely forgotten how to do."
Μειονεκτήματα: "flight was delayed getting into the gate by another Air Canada flight that was at the gate still. Almost caused me to miss my flight to Houston when I arrived in Toronto. Very bad since my layover in Vancouver was a very long 7 hours. Once in the airport, the help there was minimal and not very friendly."
Μειονεκτήματα: "Horrible to fly Air Canada"
Πλεονεκτήματα: "I prefer to fly Air Canada over the other airlines that fly between New York and Toronto because of the comfort and cleanliness in the aircraft and pleasant service."
Πλεονεκτήματα: "On time departure Food was good"
Μειονεκτήματα: "Flight attendant should be friendlier"
Πλεονεκτήματα: "Old plane, high changing fees. Air Canada sucks"
Πλεονεκτήματα: "We had two different tickets, one on ANA and the other for Air Canada. The young lady at checkin linked them, checked our bags through Tokyo to Toronto AND got us boarding passes all the way. Without that help we would have missed our connection in Tokyo. Thanks SO much to ANA."
Μειονεκτήματα: "Old planes,limited food"
Πλεονεκτήματα: "Entertainment, Crew, Boarding"
Μειονεκτήματα: "Had to pay for food"
Πλεονεκτήματα: "tout était bien - very good"
Μειονεκτήματα: "all was good"
Πλεονεκτήματα: "The boarding process onto the plane in Barcelona was excellent. I also find the Air Canada crews to be very professional and the food was good."
Μειονεκτήματα: "The seats are very tight and the overhead bins are only large enough to hold one roll-on bag. Also you have to download an app in order to have any entertainment."
Μειονεκτήματα: "more movie and technology availability."
Πλεονεκτήματα: "Media and staff"
Μειονεκτήματα: "No organization for filling planes. Worse than Rome."
Πλεονεκτήματα: "Zoned boarding"
Μειονεκτήματα: "Food limited and must be purchased. Entertainment must have downloaded app."
Πλεονεκτήματα: "Trouble free"
Μειονεκτήματα: "Very costly - then we were hit with an extra $172 in baggage fees for 1 bag each."
Μειονεκτήματα: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet the entire time. I can't believe on this super long distance flight we didn't have TVs to watch anything. I had one on my first and shorter flight, but not the actual international flight portion? What the hell?"
Μειονεκτήματα: "If it's the same airline, why not wait for the 16 people that had a delayed connecting flight."
Πλεονεκτήματα: "On time and short! Everything was good"
Πλεονεκτήματα: "Service was poor. Attitude was less than enthusiastic."
Μειονεκτήματα: "The flight attendants were overwhelmingly rude and unhelpful."
Πλεονεκτήματα: "I didn't eat, so I really don't know about the food. However the flight attendants were very efficient and if you were wanting anything they were available early and all flight. We flew economy and I was impressed with the seat room, was a large plane though."
Μειονεκτήματα: "The plane was very very hot."
Πλεονεκτήματα: "It was ok."
Μειονεκτήματα: "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
Μειονεκτήματα: "Kid crying and yelling the whole flight"
Μειονεκτήματα: "no snacks, no tea"
Πλεονεκτήματα: "Fast and easy check in"
Μειονεκτήματα: "very comfortable flight with free movies."
Πλεονεκτήματα: "Left on time. Friendly staff, Great flight"
Πλεονεκτήματα: "Everything was professional. The pilots was awesome"
Πλεονεκτήματα: "The crew was friendly."
Μειονεκτήματα: "The crew did not cater to the passengers. Every international flight I've been on, the crew members always ask if we want more snacks or drinks. I was never approached. Also, I asked for an extra blanket and was told no."
Πλεονεκτήματα: "Nice staff. Comfortable"
Μειονεκτήματα: "Return flight delayed. No Reason given"
Μειονεκτήματα: "Because they had horrible service"