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5,6
Car smelled like cigarette smoke
Πλεονεκτήματα: Friendly rep, ease of paperwork
Μειονεκτήματα: Car smelled gross & I was encouraged that I’d need the whole tank at $45 after telling him how long My drive was but really only needed 1/5 of the tank. When I called after recalculating my account was credited back, but I didn’t appreciate the “trick”. Refueling to full cost me $10.50!!
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6,4
Πλεονεκτήματα: The Chrysler Pacifica I eventually ended up with was clean and in good condition
Μειονεκτήματα: I made a reservation for a minivan, but was given a Ford Flex initially.
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2,0
The Incompetent Employee that Hated Kayak
Πλεονεκτήματα: The AVIS supervisor on the phone finally resolving the issue 1.5 hours later.
Μειονεκτήματα: I used kayak and got a confirmation number and when I arrive to the store he told me how third-party companies were tricky and they were going to charge me way more than that with mileage and that wasn't his rate and instead of 133 I was going to pay 256. I informed him that no sir that's not how it works and I'm not going to pay that new rate that I already have everything lined up with kayak. He told me I needed to call kayak and cancel my reservation so that he could run the rate on his computer. I had to call and Avis supervisor twice so that they could type it from their headquarters and he just had to print it. I had a 12 oclock reservation and I got out of there at 1:38. He said he would make it up to me and gave me a brand new Camaro, in which I had a lot of difficulty putting all of my gear in and my daughter in her car seat, and would have liked to just have the car that I originally had rented, but figured I would just get out of there and try the new Camaro. Once I arrived at Charlotte International Airport, they were professional and excellent on that end.
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10,0
Πλεονεκτήματα: The staff was very friendly and had pulled the car up under the awning because it was snowing, and they had tried to clear off the snow.
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2,0
HIDDEN FEES
Μειονεκτήματα: Absolutely horrible service and an overwhelming amount of hidden fees. It was $272 for me to rent a car for 12 days then $220 to rent it for 5hours!!!!! I never even rented the car. Horrible experience.
κριτική από
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5,6
Car smelled like cigarette smoke
Πλεονεκτήματα: Friendly rep, ease of paperwork
Μειονεκτήματα: Car smelled gross & I was encouraged that I’d need the whole tank at $45 after telling him how long My drive was but really only needed 1/5 of the tank. When I called after recalculating my account was credited back, but I didn’t appreciate the “trick”. Refueling to full cost me $10.50!!
κριτική από
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6,4
Πλεονεκτήματα: The Chrysler Pacifica I eventually ended up with was clean and in good condition
Μειονεκτήματα: I made a reservation for a minivan, but was given a Ford Flex initially.
κριτική από
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2,0
The Incompetent Employee that Hated Kayak
Πλεονεκτήματα: The AVIS supervisor on the phone finally resolving the issue 1.5 hours later.
Μειονεκτήματα: I used kayak and got a confirmation number and when I arrive to the store he told me how third-party companies were tricky and they were going to charge me way more than that with mileage and that wasn't his rate and instead of 133 I was going to pay 256. I informed him that no sir that's not how it works and I'm not going to pay that new rate that I already have everything lined up with kayak. He told me I needed to call kayak and cancel my reservation so that he could run the rate on his computer. I had to call and Avis supervisor twice so that they could type it from their headquarters and he just had to print it. I had a 12 oclock reservation and I got out of there at 1:38. He said he would make it up to me and gave me a brand new Camaro, in which I had a lot of difficulty putting all of my gear in and my daughter in her car seat, and would have liked to just have the car that I originally had rented, but figured I would just get out of there and try the new Camaro. Once I arrived at Charlotte International Airport, they were professional and excellent on that end.
κριτική από
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2,0
HIDDEN FEES
Μειονεκτήματα: Absolutely horrible service and an overwhelming amount of hidden fees. It was $272 for me to rent a car for 12 days then $220 to rent it for 5hours!!!!! I never even rented the car. Horrible experience.
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