Ενοικίαση αυτοκίνητου στο Αεροδρόμιο Σμύρνη Adnan Menderes Arpt

Did not honor reservation. Increased price by 33%

Πλεονεκτήματα: It's all in the subject

Bad business practice

Πλεονεκτήματα: Car was clean, in fair condition. Fast response when I contacted them with some questions.

Μειονεκτήματα: Cars are given to you with a dead empty tank, and you are expected to return it empty also, which is impossible to do unless you like stopping at every gas station and putting in a couple of litres. I would imagine they then use that gas you left in it for their leisure. Car apparently had a 200km limit even though I booked unlimited, so had to argue that point home upon returning the vehicle. Also no info was given about the road tolls when I picked up the vehicle, which is kind of pertinent around Izmir.

Local agency unaware of booking

Πλεονεκτήματα: The price was right, tolls were included, and the staff made an effort. The car drove well and suited our needs.

Μειονεκτήματα: Payless car rentals did not bother to inform the local rental agency that we had rented the car! Inexcusable, shocking fail on their part. This caused needless delay, and could easily have become a big problem. I reserved an automatic, which is not the norm in Turkey. We ended up getting very lucky that the company had 1 automatic left. Pleased to say that Payless was unable to ruin this epic part of our Turkish adventure!

What's in a reservation?

Πλεονεκτήματα: N/a

Μειονεκτήματα: They did not have my economy car, only a Passat which they would not give to me without charging twice the amount of the reserved price. Extremely frustrating and a waste of time. Have not contacted customer service yet to inform.