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Δευτέρα | 06:00 - 23:30 |
Τρίτη | 06:00 - 23:30 |
Τετάρτη | 06:00 - 23:30 |
Πέμπτη | 06:00 - 23:30 |
Παρασκευή | 06:00 - 23:30 |
Σάββατο | 06:00 - 23:30 |
Κυριακή | 06:00 - 23:30 |
Δευτέρα | 06:00 - 23:30 |
Τρίτη | 06:00 - 23:30 |
Τετάρτη | 06:00 - 23:30 |
Πέμπτη | 06:00 - 23:30 |
Παρασκευή | 06:00 - 23:30 |
Σάββατο | 06:00 - 23:30 |
Κυριακή | 06:00 - 23:30 |
Everything went perfectly!
Πλεονεκτήματα: Both pick up AND drop off were super fast and everyone was extremely friendly. Keep up the great work!
Μειονεκτήματα: n/a
Very good experience
Πλεονεκτήματα: The staff in the pickup and return area is very courteous and helpful.
The car was exceptionally clean.
Μειονεκτήματα: Telephone service, needs work.
Customer support is obviously farmed out overseas and if the problem isn't in their book they simply keep repeating what's in front of them.
In 4 attempts over 3 hours no one at the rental desk in the airport (ELP) ever answered the phone.
Not recommended
Πλεονεκτήματα: Picking up from DFW was the best experience I had, honestly the only reason why they get 3 stars & not just 1. Took about 10 min tops & customer service was excellent!
Μειονεκτήματα: Dropping off in El Paso was easy & efficient but picking up another car 4 days later was a nightmare. Took over 40 min just at the desk (there were 2 people ahead of me). Once we were in the parking lot to pick up the car, there was only one person working outside, but he was too busy on a personal call to help us. When he finally came over to tell us which car we could take, he didn't get off the phone, & just said, you can take that one, & went back into his booth, still on his cell phone, while we waited for him to let us out at the exit, which he walked to a couple minutes later, still on his phone. We were the only ones there! The car didn't have any windshield wiper fluid & the remote didn't work. My card was charged 2 separate amounts that didn't add up to the total on my receipt, it was for almost $30 more, & after being reimbursed for some of the inconveniences, the second amount is still on hold almost 2 weeks later & when I call Alamo, I keep getting different answers as to why, including, we don't show anything on hold, we show the transaction complete & there's nothing they can do except wait a few weeks & see if that amount is still on hold. DONT EVER RENT A CAR from the EL PASO LOCATION!
fast drop off, no hassles
Πλεονεκτήματα: I loved the service, really friendly.
they let me choose the car on the fly.
no hidden fees or obligatory extra insurance, they accept your credit card included insurance which has been a big issue before with other car rental companies.
Extra hour? Unfair...
Πλεονεκτήματα: The car was new and perfect
Μειονεκτήματα: I used the car exactly 24 hours but since the drop off city has an hour ahead in the time they charged me $38 additional to my bill.
I paid because of my rush to take my flight but I don't think this is correct.
Πλεονεκτήματα: Good service, quick and easy pick up and drop off.
Μειονεκτήματα: Cost of rental was higher than preferred but lower than competitors.
Πλεονεκτήματα: The truck drove smooth it was a comfortable ride.
Free upgrade, surprisingly good gas mileage
Πλεονεκτήματα: I got a free upgrade to a Nissan Rogue on a one-way rental from Denver to El Paso. The vehicle was new, clean and had no issues whatsoever. The staff in both cities were friendly, helpful and knowledgeable.
Μειονεκτήματα: I don't have much to complain about, other than to say it was not the cheapest rental car experience I have had.
Great car
Πλεονεκτήματα: The car, stereo system, seats
Easy process
Πλεονεκτήματα: Very friendly and courtisiuos personal. Really easy and quickly process
Middle of the road.
Πλεονεκτήματα: For your money alamo has comfortable cars that function. Car was a Chrysler 200 and it drove decent with decent mileage for gas.
Μειονεκτήματα: The car was very stained. Drivers seat had a sweat stain from the previous drivers backside. There were numerous stains from who knows what all over the headrests seats and doors. The car had 27,000 miles on it and it showed. At least they didn't charge me full price.
Not what I would consider full size car.
Μειονεκτήματα: The car. Not a true full dize. Expensive for what it was.
Everything went perfectly!
Πλεονεκτήματα: Both pick up AND drop off were super fast and everyone was extremely friendly. Keep up the great work!
Μειονεκτήματα: n/a
Very good experience
Πλεονεκτήματα: The staff in the pickup and return area is very courteous and helpful.
The car was exceptionally clean.
Μειονεκτήματα: Telephone service, needs work.
Customer support is obviously farmed out overseas and if the problem isn't in their book they simply keep repeating what's in front of them.
In 4 attempts over 3 hours no one at the rental desk in the airport (ELP) ever answered the phone.
fast drop off, no hassles
Πλεονεκτήματα: I loved the service, really friendly.
they let me choose the car on the fly.
no hidden fees or obligatory extra insurance, they accept your credit card included insurance which has been a big issue before with other car rental companies.
Πλεονεκτήματα: Good service, quick and easy pick up and drop off.
Μειονεκτήματα: Cost of rental was higher than preferred but lower than competitors.
Πλεονεκτήματα: The truck drove smooth it was a comfortable ride.
Free upgrade, surprisingly good gas mileage
Πλεονεκτήματα: I got a free upgrade to a Nissan Rogue on a one-way rental from Denver to El Paso. The vehicle was new, clean and had no issues whatsoever. The staff in both cities were friendly, helpful and knowledgeable.
Μειονεκτήματα: I don't have much to complain about, other than to say it was not the cheapest rental car experience I have had.
Great car
Πλεονεκτήματα: The car, stereo system, seats
Easy process
Πλεονεκτήματα: Very friendly and courtisiuos personal. Really easy and quickly process
Middle of the road.
Πλεονεκτήματα: For your money alamo has comfortable cars that function. Car was a Chrysler 200 and it drove decent with decent mileage for gas.
Μειονεκτήματα: The car was very stained. Drivers seat had a sweat stain from the previous drivers backside. There were numerous stains from who knows what all over the headrests seats and doors. The car had 27,000 miles on it and it showed. At least they didn't charge me full price.
Not what I would consider full size car.
Μειονεκτήματα: The car. Not a true full dize. Expensive for what it was.
Not recommended
Πλεονεκτήματα: Picking up from DFW was the best experience I had, honestly the only reason why they get 3 stars & not just 1. Took about 10 min tops & customer service was excellent!
Μειονεκτήματα: Dropping off in El Paso was easy & efficient but picking up another car 4 days later was a nightmare. Took over 40 min just at the desk (there were 2 people ahead of me). Once we were in the parking lot to pick up the car, there was only one person working outside, but he was too busy on a personal call to help us. When he finally came over to tell us which car we could take, he didn't get off the phone, & just said, you can take that one, & went back into his booth, still on his cell phone, while we waited for him to let us out at the exit, which he walked to a couple minutes later, still on his phone. We were the only ones there! The car didn't have any windshield wiper fluid & the remote didn't work. My card was charged 2 separate amounts that didn't add up to the total on my receipt, it was for almost $30 more, & after being reimbursed for some of the inconveniences, the second amount is still on hold almost 2 weeks later & when I call Alamo, I keep getting different answers as to why, including, we don't show anything on hold, we show the transaction complete & there's nothing they can do except wait a few weeks & see if that amount is still on hold. DONT EVER RENT A CAR from the EL PASO LOCATION!
Extra hour? Unfair...
Πλεονεκτήματα: The car was new and perfect
Μειονεκτήματα: I used the car exactly 24 hours but since the drop off city has an hour ahead in the time they charged me $38 additional to my bill.
I paid because of my rush to take my flight but I don't think this is correct.
Δευτέρα | 07:00 - 23:00 |
Τρίτη | 07:00 - 23:00 |
Τετάρτη | 07:00 - 23:00 |
Πέμπτη | 07:00 - 23:00 |
Παρασκευή | 07:00 - 23:00 |
Σάββατο | 07:00 - 23:00 |
Κυριακή | 07:00 - 23:00 |
Πλεονεκτήματα: Lady who assisted us was very HELPFUL! Thank you
Μειονεκτήματα: Wish it was cleaned better. Mostly with COVID happening
Μειονεκτήματα: Nothing
Μειονεκτήματα: They do not accept cash. Legal tender for ALL debts public and private. This is wrong and unamerican. More socialist controls of us and our privacy.
Μειονεκτήματα: Long wait for a car in the garage.
Μειονεκτήματα: Pick up in the garage seemed under-staffed. Once leaving the desk in the terminal there was only one staff person in the garage and he only was there to service Avis Plus customers. The gentleman at the garage exit was the most helpful and personable individual we worked with.
Πλεονεκτήματα: Dropoff took two minutes, attendant was friendly and it was painless.
Super Easy
Πλεονεκτήματα: Shortline, super convenient inside the airport for pickup and drop-off. An attendant was there waiting for me in the parking garage as I dropped off the vehicle, this made it even quicker.
Πλεονεκτήματα: Friendly staff and was out fast.
First timer Here
Πλεονεκτήματα: I liked the ease of renting. It was a big vehicle and I had a lot of passengers. Gas mileage was good. A rock had hit my window and kinda spider cracked it. I got insurance through a 3rd party company, so I have yet to hear about the damage expense, however my overall experience was awesome! I'd like to give a shot out to Frank, he gave me useful advice and made me feel safe about my trip he gave me pointers and the dos and do nots about driving such a big vehicle
Μειονεκτήματα: I didn't like that when I tried to call customer service about my window issue and resolutions they were actually closed. It was a Sunday, however, if people are going to be renting cars out all week they should be open in the customer service dept as well for any issues that may arise.
Πλεονεκτήματα: very professional.fast service
Μειονεκτήματα: nothing
Great Customer Service
Πλεονεκτήματα: Our flight arrived after midnight (about 10 hours late) and they kept the office open for us so we could still get our rental car that night - the sales representative was sweet about it! Excellent customer service!
Πλεονεκτήματα: The vehicle was comfortable, ample and it drove really well. Also really good customer service
Μειονεκτήματα: Price was really high.
Πλεονεκτήματα: Lady who assisted us was very HELPFUL! Thank you
Μειονεκτήματα: Wish it was cleaned better. Mostly with COVID happening
Μειονεκτήματα: Nothing
Μειονεκτήματα: Pick up in the garage seemed under-staffed. Once leaving the desk in the terminal there was only one staff person in the garage and he only was there to service Avis Plus customers. The gentleman at the garage exit was the most helpful and personable individual we worked with.
Πλεονεκτήματα: Dropoff took two minutes, attendant was friendly and it was painless.
Super Easy
Πλεονεκτήματα: Shortline, super convenient inside the airport for pickup and drop-off. An attendant was there waiting for me in the parking garage as I dropped off the vehicle, this made it even quicker.
Πλεονεκτήματα: Friendly staff and was out fast.
First timer Here
Πλεονεκτήματα: I liked the ease of renting. It was a big vehicle and I had a lot of passengers. Gas mileage was good. A rock had hit my window and kinda spider cracked it. I got insurance through a 3rd party company, so I have yet to hear about the damage expense, however my overall experience was awesome! I'd like to give a shot out to Frank, he gave me useful advice and made me feel safe about my trip he gave me pointers and the dos and do nots about driving such a big vehicle
Μειονεκτήματα: I didn't like that when I tried to call customer service about my window issue and resolutions they were actually closed. It was a Sunday, however, if people are going to be renting cars out all week they should be open in the customer service dept as well for any issues that may arise.
Πλεονεκτήματα: very professional.fast service
Μειονεκτήματα: nothing
Great Customer Service
Πλεονεκτήματα: Our flight arrived after midnight (about 10 hours late) and they kept the office open for us so we could still get our rental car that night - the sales representative was sweet about it! Excellent customer service!
Δευτέρα | 08:00 - 21:00 |
Τρίτη | 08:00 - 21:00 |
Τετάρτη | 08:00 - 21:00 |
Πέμπτη | 08:00 - 21:00 |
Παρασκευή | 08:00 - 21:00 |
Σάββατο | 08:00 - 21:00 |
Κυριακή | 08:00 - 21:00 |
Πλεονεκτήματα: Still have not received a receipt for my rental. Also, an additional $100 charge was placed on my credit card.
Μειονεκτήματα: Everything was good, except I was charged for an extra hour because of the previously arranged drop off time. I think that should have been made clear or waived since I was paying extra already for a one way trip.
Πλεονεκτήματα: Gas mileage
Μειονεκτήματα: The SUV was given to us dirty and unwashed/dirty on inside. The location did not answer their phone and finding the location inside the garage was horrible. There was only one man working there so it took long to get tended to. He wasn’t very friendly/did not complete a damage sheet until I asked.
Fast
Πλεονεκτήματα: I like this drop off process at airport. You just park the car, they check the car quick and you are good to go. Friendly employees!
Elp
Μειονεκτήματα: SUV was too big used a lot of gas
Must have flight itinerary to rent using debit card
Πλεονεκτήματα: The representative in El Paso was very pleasant and accommodating.
Μειονεκτήματα: The website needs to CLEARLY state that only people with a flight itinerary are allowed to rent a car using a debit card.
Μειονεκτήματα: No one at the booth in the garage or at the counter in the terminal. Just odd.
Excellent one-way alternative to a group shuttle
Πλεονεκτήματα: Kayak found a great one-way rate, pick-up was easy, and the small car fit our two adults and six suitcases just fine.
Μειονεκτήματα: Drop-off was a little confusing because no one in El Paso told us the Las Cruces return would be located inside a hotel. Once we found the Las Crucez Hertz agent, return was super easy.
Wort experience I’ve ever had
Μειονεκτήματα: I was unable to pick up my rental car from the airport because I was using my debit card and didn’t have a flight ticket? This was the worse experience ever! I had talked to someone over the phone and I told her I did NOT have a flight and she failed to tell me her “policies” about debit card use at the airport location. I had to stay overnight at a near by hotel and ended up spending 4X more money since I was forced to buy an air flight ticket to come home.
car was a fair price..clean and ran well
Πλεονεκτήματα: everything went well..very quick pick up and drop off
Μειονεκτήματα: all good
Very Bad Service From Hertz
Πλεονεκτήματα: nothing
Μειονεκτήματα: They didn't accept my debit card and nobody told me before hand. I have always rented a car with my debit card and have had no problems renting a car before till this company made my experience a awful one.
Πλεονεκτήματα: Gas mileage
Fast
Πλεονεκτήματα: I like this drop off process at airport. You just park the car, they check the car quick and you are good to go. Friendly employees!
Μειονεκτήματα: No one at the booth in the garage or at the counter in the terminal. Just odd.
Excellent one-way alternative to a group shuttle
Πλεονεκτήματα: Kayak found a great one-way rate, pick-up was easy, and the small car fit our two adults and six suitcases just fine.
Μειονεκτήματα: Drop-off was a little confusing because no one in El Paso told us the Las Cruces return would be located inside a hotel. Once we found the Las Crucez Hertz agent, return was super easy.
car was a fair price..clean and ran well
Πλεονεκτήματα: everything went well..very quick pick up and drop off
Μειονεκτήματα: all good
Μειονεκτήματα: Everything was good, except I was charged for an extra hour because of the previously arranged drop off time. I think that should have been made clear or waived since I was paying extra already for a one way trip.
Must have flight itinerary to rent using debit card
Πλεονεκτήματα: The representative in El Paso was very pleasant and accommodating.
Μειονεκτήματα: The website needs to CLEARLY state that only people with a flight itinerary are allowed to rent a car using a debit card.
Πλεονεκτήματα: Still have not received a receipt for my rental. Also, an additional $100 charge was placed on my credit card.
Μειονεκτήματα: The SUV was given to us dirty and unwashed/dirty on inside. The location did not answer their phone and finding the location inside the garage was horrible. There was only one man working there so it took long to get tended to. He wasn’t very friendly/did not complete a damage sheet until I asked.
Elp
Μειονεκτήματα: SUV was too big used a lot of gas
Wort experience I’ve ever had
Μειονεκτήματα: I was unable to pick up my rental car from the airport because I was using my debit card and didn’t have a flight ticket? This was the worse experience ever! I had talked to someone over the phone and I told her I did NOT have a flight and she failed to tell me her “policies” about debit card use at the airport location. I had to stay overnight at a near by hotel and ended up spending 4X more money since I was forced to buy an air flight ticket to come home.
Very Bad Service From Hertz
Πλεονεκτήματα: nothing
Μειονεκτήματα: They didn't accept my debit card and nobody told me before hand. I have always rented a car with my debit card and have had no problems renting a car before till this company made my experience a awful one.
Δευτέρα | 08:00 - 21:00 |
Τρίτη | 08:00 - 21:00 |
Τετάρτη | 08:00 - 21:00 |
Πέμπτη | 08:00 - 21:00 |
Παρασκευή | 08:00 - 21:00 |
Σάββατο | 08:00 - 21:00 |
Κυριακή | 08:00 - 21:00 |
Πλεονεκτήματα: yes
Πλεονεκτήματα: While I reserved my vehicle weeks ahead of time, I waited in line over an hour and a half. Also the vehicle was unclean and had scratches and was damages.
Μειονεκτήματα: Make the experience better for people who are spending hundreds of dollars to rent use Kayak and the rental car companies.
Πλεονεκτήματα: The car I was given was great on gas and spacious! Loved the price too
Μειονεκτήματα: The customer service. He did not seem happy to be working there.
Πλεονεκτήματα: The vehicle was nice.
Μειονεκτήματα: The wait was unacceptable, location wa closed. Had to be helped at a different station. The vehicle was not ready and had to wait until 930.
Μειονεκτήματα: Everything was great.
Πλεονεκτήματα: Easy experience from beginning to end. Didn't have Compacts available, so was given a truck. Gas mileage was still ok, though.
Πλεονεκτήματα: The car was very good and the front desk person was very attentive.
Μειονεκτήματα: The “taxes” and fees I had to pay when picking up were as high as the car itself.
Μειονεκτήματα: Car had clearly been smoked in and smelled not so great.
Πλεονεκτήματα: Staff named Beatrice was rude and has no customer service skills. They did not have my truck reservation since they had ran out of vehicles and all she said, "we don't guarantee reservation when you reserve online through third parties." Not even a sorry for the inconvenience.
Μειονεκτήματα: Do not go with thrifty, that is my advice. I will never use them again. It is true what they say, you get what you pay for.
Πλεονεκτήματα: Extremely friendly customer service lady at the counter and very little wait time.
Μειονεκτήματα: I had to wait for about 5 minutes at the exit gate after I picked the rental car since there was nobody at the exit gate kiosk. But Noah was friendly and courteous as well. I was the only one in the garage so it would’ve been nice to have one of the workers anticipating me going to the exit gate.
Πλεονεκτήματα: Staff was very friendly and flexible considering the busy holiday. Car was clean and reliable
Πλεονεκτήματα: Personal was nice
Μειονεκτήματα: Car was smokey
Πλεονεκτήματα: yes
Μειονεκτήματα: Everything was great.
Πλεονεκτήματα: Easy experience from beginning to end. Didn't have Compacts available, so was given a truck. Gas mileage was still ok, though.
Πλεονεκτήματα: The car was very good and the front desk person was very attentive.
Μειονεκτήματα: The “taxes” and fees I had to pay when picking up were as high as the car itself.
Πλεονεκτήματα: Extremely friendly customer service lady at the counter and very little wait time.
Μειονεκτήματα: I had to wait for about 5 minutes at the exit gate after I picked the rental car since there was nobody at the exit gate kiosk. But Noah was friendly and courteous as well. I was the only one in the garage so it would’ve been nice to have one of the workers anticipating me going to the exit gate.
Πλεονεκτήματα: Staff was very friendly and flexible considering the busy holiday. Car was clean and reliable
Πλεονεκτήματα: The car I was given was great on gas and spacious! Loved the price too
Μειονεκτήματα: The customer service. He did not seem happy to be working there.
Μειονεκτήματα: Car had clearly been smoked in and smelled not so great.
Πλεονεκτήματα: Personal was nice
Μειονεκτήματα: Car was smokey
Πλεονεκτήματα: While I reserved my vehicle weeks ahead of time, I waited in line over an hour and a half. Also the vehicle was unclean and had scratches and was damages.
Μειονεκτήματα: Make the experience better for people who are spending hundreds of dollars to rent use Kayak and the rental car companies.
Πλεονεκτήματα: The vehicle was nice.
Μειονεκτήματα: The wait was unacceptable, location wa closed. Had to be helped at a different station. The vehicle was not ready and had to wait until 930.
Πλεονεκτήματα: Staff named Beatrice was rude and has no customer service skills. They did not have my truck reservation since they had ran out of vehicles and all she said, "we don't guarantee reservation when you reserve online through third parties." Not even a sorry for the inconvenience.
Μειονεκτήματα: Do not go with thrifty, that is my advice. I will never use them again. It is true what they say, you get what you pay for.
Δευτέρα | 07:00 - 23:00 |
Τρίτη | 07:00 - 23:00 |
Τετάρτη | 07:00 - 23:00 |
Πέμπτη | 07:00 - 23:00 |
Παρασκευή | 07:00 - 23:00 |
Σάββατο | 07:00 - 23:00 |
Κυριακή | 07:00 - 23:00 |
Πλεονεκτήματα: The staff were really rude
Πλεονεκτήματα: Service
Μειονεκτήματα: Steer wheel miss aligned
Πλεονεκτήματα: There was no staff to pick up my car. I waited an hour but the counter look like it was closed at noon.
Πλεονεκτήματα: Counter guy was helpful in double checking rental details and check in lady hustled over to read the odometer and check us out.
Μειονεκτήματα: I missed the sign that identified Payless counter same as Avis (El Paso airport) and had to ask the check out guy where it was
Μειονεκτήματα: The cancellation. I booked a car and was under the impression I could drop it off in another location. The employee at the El Paso airport location told me that wasn’t the case. And that I can’t have my money back. Never picked up the car but still charged. Very very shitty
Πλεονεκτήματα: Value for the money
Πλεονεκτήματα: Great Customer service
Μειονεκτήματα: Nothing
Μειονεκτήματα: It was a flawless transaction and a fine car
Πλεονεκτήματα: Drop took a little longer for some reason, the drop off rep took us to the little cubicle office for another person to complete the receipt, took a few extra minutes.
Μειονεκτήματα: A little quicker drop off. Everything else was very good. Car was great.
Μειονεκτήματα: They were not open late, thus I was left without a vehicle. This forced me to cancel with Payless and instead go with another rental company.
Great car, ok price.
Πλεονεκτήματα: Price quote was complete with taxes and fees, so I knew what we were in for.
Staff was professinal.
Μειονεκτήματα: Took a while to get the car ready for us.
Didn’t have my car
Πλεονεκτήματα: They had a bigger SUV
Μειονεκτήματα: I got a much bigger SUV than I wanted and it was horrible on gas. they didn’t have what I wanted so I had to pay more in fuel for their mistake.
Πλεονεκτήματα: Service
Μειονεκτήματα: Steer wheel miss aligned
Πλεονεκτήματα: Counter guy was helpful in double checking rental details and check in lady hustled over to read the odometer and check us out.
Μειονεκτήματα: I missed the sign that identified Payless counter same as Avis (El Paso airport) and had to ask the check out guy where it was
Πλεονεκτήματα: Great Customer service
Μειονεκτήματα: Nothing
Μειονεκτήματα: It was a flawless transaction and a fine car
Πλεονεκτήματα: Drop took a little longer for some reason, the drop off rep took us to the little cubicle office for another person to complete the receipt, took a few extra minutes.
Μειονεκτήματα: A little quicker drop off. Everything else was very good. Car was great.
Great car, ok price.
Πλεονεκτήματα: Price quote was complete with taxes and fees, so I knew what we were in for.
Staff was professinal.
Μειονεκτήματα: Took a while to get the car ready for us.
Πλεονεκτήματα: The staff were really rude
Πλεονεκτήματα: There was no staff to pick up my car. I waited an hour but the counter look like it was closed at noon.
Μειονεκτήματα: The cancellation. I booked a car and was under the impression I could drop it off in another location. The employee at the El Paso airport location told me that wasn’t the case. And that I can’t have my money back. Never picked up the car but still charged. Very very shitty
Μειονεκτήματα: They were not open late, thus I was left without a vehicle. This forced me to cancel with Payless and instead go with another rental company.
Didn’t have my car
Πλεονεκτήματα: They had a bigger SUV
Μειονεκτήματα: I got a much bigger SUV than I wanted and it was horrible on gas. they didn’t have what I wanted so I had to pay more in fuel for their mistake.
Δευτέρα | 08:00 - 22:00 |
Τρίτη | 08:00 - 22:00 |
Τετάρτη | 08:00 - 22:00 |
Πέμπτη | 08:00 - 22:00 |
Παρασκευή | 08:00 - 22:00 |
Σάββατο | 08:00 - 22:00 |
Κυριακή | 08:00 - 22:00 |
Πλεονεκτήματα: Easy to pick up, great value for the car, easy drop off. Staff friendly.
Μειονεκτήματα: Drop off was a little scary since no one was present
Πλεονεκτήματα: NOTHING.
Μειονεκτήματα: I was HIGHLY unsatisfied with the customer service I recieved. The car gave me a warning light during my drive I called to notify the office and they assured me it was probably something minor. So I continued on with my Anniversary trip... later I smelled something burning and now I had two warning lights on..so I preceded to the closet budget to see if I could exchange the car... they informed me my car had to be exchanged at the airport, so I went there. I was informed at the airport that they could NOT accept the car even if it was having problems... they did not resolve my issue AND DID NOT assist me In how to resolve the issue they basically sent me on my way and said that hopefully I'll make it back to my original office... The problem I had took a ALMOST a day to run around trying to figure things out and RUINED my spouse and I anniversary... at the end of the trip I turned in the car and even after all the headache I was not even compensated or even apologized to for the issues... HORRIBLE CUSTOMER SERVICE
Πλεονεκτήματα: The staff was confused about the Costco rental agreement and I showed them the paper work. I Declined all options verbally and initially them all but inadvertently accepted loss damage waiver
Μειονεκτήματα: Confirmed selection maintain vehicles better lots rattles
Πλεονεκτήματα: Nothing
Μειονεκτήματα: My reservations stated a Kia soul or similar standard but their reservation said compact for a yaris. Would not honor my reservations
Rented My Car Out From Under Me By Claiming I was a Same Day No-Show
Πλεονεκτήματα: They gave me a reservation.
Μειονεκτήματα: The rented my car out from under me by claiming I was a 'no-show' four hours after me estimated arrival time. Because it was spring break at my location, there were no other cars available.
Μειονεκτήματα: They said they couldn't help us with out issue and said we had to talk to the original office we rented from. We got nothing but the run around the whole time. Never again will we rent from any Budget rental office.
Μειονεκτήματα: When we picked up the car in Denver we were told that we could pay in cash at the drop off location. That information was incorrect. We also was shown a invoice of $220, but out credit card was charged $718.00.
There was a fee for taking the car out of state which we were not told or see on the invoice. Then the car was accidently checked in a day late by the employees so we were charged a extra day with late fees!!
This this day we are still trying to fix all the mistakes that were made by Budget!!!
great
Πλεονεκτήματα: immediate receiving !
Μειονεκτήματα: No issues to drop off
Πλεονεκτήματα: Drop off was super easy and efficient
Μειονεκτήματα: N/a
Budget did not have a car ready for me
Πλεονεκτήματα: Nice follks, nice car
Μειονεκτήματα: did not have my level of car ready... they said I would have ot wait 45 min to get it, or they would upcharge me and give me a higher level... First time in 30 years this has happened... NOt good customer service
Πλεονεκτήματα: Not reliable company
Πλεονεκτήματα: Easy to pick up, great value for the car, easy drop off. Staff friendly.
Μειονεκτήματα: Drop off was a little scary since no one was present
great
Πλεονεκτήματα: immediate receiving !
Μειονεκτήματα: No issues to drop off
Πλεονεκτήματα: Drop off was super easy and efficient
Μειονεκτήματα: N/a
Μειονεκτήματα: When we picked up the car in Denver we were told that we could pay in cash at the drop off location. That information was incorrect. We also was shown a invoice of $220, but out credit card was charged $718.00.
There was a fee for taking the car out of state which we were not told or see on the invoice. Then the car was accidently checked in a day late by the employees so we were charged a extra day with late fees!!
This this day we are still trying to fix all the mistakes that were made by Budget!!!
Budget did not have a car ready for me
Πλεονεκτήματα: Nice follks, nice car
Μειονεκτήματα: did not have my level of car ready... they said I would have ot wait 45 min to get it, or they would upcharge me and give me a higher level... First time in 30 years this has happened... NOt good customer service
Πλεονεκτήματα: NOTHING.
Μειονεκτήματα: I was HIGHLY unsatisfied with the customer service I recieved. The car gave me a warning light during my drive I called to notify the office and they assured me it was probably something minor. So I continued on with my Anniversary trip... later I smelled something burning and now I had two warning lights on..so I preceded to the closet budget to see if I could exchange the car... they informed me my car had to be exchanged at the airport, so I went there. I was informed at the airport that they could NOT accept the car even if it was having problems... they did not resolve my issue AND DID NOT assist me In how to resolve the issue they basically sent me on my way and said that hopefully I'll make it back to my original office... The problem I had took a ALMOST a day to run around trying to figure things out and RUINED my spouse and I anniversary... at the end of the trip I turned in the car and even after all the headache I was not even compensated or even apologized to for the issues... HORRIBLE CUSTOMER SERVICE
Πλεονεκτήματα: The staff was confused about the Costco rental agreement and I showed them the paper work. I Declined all options verbally and initially them all but inadvertently accepted loss damage waiver
Μειονεκτήματα: Confirmed selection maintain vehicles better lots rattles
Πλεονεκτήματα: Nothing
Μειονεκτήματα: My reservations stated a Kia soul or similar standard but their reservation said compact for a yaris. Would not honor my reservations
Rented My Car Out From Under Me By Claiming I was a Same Day No-Show
Πλεονεκτήματα: They gave me a reservation.
Μειονεκτήματα: The rented my car out from under me by claiming I was a 'no-show' four hours after me estimated arrival time. Because it was spring break at my location, there were no other cars available.
Μειονεκτήματα: They said they couldn't help us with out issue and said we had to talk to the original office we rented from. We got nothing but the run around the whole time. Never again will we rent from any Budget rental office.
Πλεονεκτήματα: Not reliable company
Δευτέρα | 08:00 - 21:00 |
Τρίτη | 08:00 - 21:00 |
Τετάρτη | 08:00 - 21:00 |
Πέμπτη | 08:00 - 21:00 |
Παρασκευή | 08:00 - 21:00 |
Σάββατο | 08:00 - 21:00 |
Κυριακή | 08:00 - 21:00 |
Πλεονεκτήματα: Had to cancel due to being a front line employee who was due to provide the vaccinations at the hospital in New Jersey. Dollar rent would not provide a refund for the given circumstances. I was Not Happy!
Πλεονεκτήματα: super easy and fast - very friendly service
Πλεονεκτήματα: Dollar did not honor original Kyak agreement and charged extra $250. Said, I should take it up with Kyak. Don't rent from Dollar.
Πλεονεκτήματα: Pick up was terrible.
Μειονεκτήματα: I could have received the car I asked for and the attendant could have been nicer.
Πλεονεκτήματα: Pick up and drop off were fast and easy
Πλεονεκτήματα: Quality of vehicle
Μειονεκτήματα: Under staffed at check in. Took over 30 min to check in
Πλεονεκτήματα: Beatriz met me quickly in the drop off area. I showed her the note from Roberta in Tucson. Beatriz printed a generous voucher to use on my next car rental.
Μειονεκτήματα: There was nothing I didn't like in the El Paso location.
Μειονεκτήματα: under powered
Rick Saved the Day
Πλεονεκτήματα: This all started / happened on July 20th, Thursday. What I liked about Dollar as a company in bullet form, because the stuff I plan on typing is very pointed at a particular couple of staff members.
Pros: Easy to reserve on the website
Rick was fantastic - prompt, helpful, and fixed the biggest issue we had.
Clean Car
Quick process
Excellent explanation / upsell for return conditions ($25 for no gas etc)
Rick (El Paso Airport Dollar / Thrifty) is commensurate with what I want every customer service experience to be, and I sincerely hope this reaches him and his manager so he knows that his attitude and attentiveness are greatly appreciated. He righted the ship that Jacob (inside desk) ruined with his rudeness and poor service, and until my dealings with Rick, I had no intention of ever renting from Dollar again.
Μειονεκτήματα: Cons list:
1) Jacob. I arrived at the counter inside ELP for Dollar / Thrifty and patiently waited behind a gentleman at the counter for approximately 10 minutes. At the end of this ten minutes after the previous customer had walked away, I approached Jacob (guy at the counter) and said hello. Without even looking up at me, Jacob stated "Go outside," and pointed in the general direction of the parking garage.
"Excuse me?"
J:" Go outside, there's a kiosk in the parking garage, someone will help you out there." - again, never making eye contact.
My parting question to him was why he'd let us stand there for 10 minutes if he knew he was going to rudely refer us outside, and he ignored this and repeated "Sorry, go outside," pointing again.
The worst part about this experience is that Rick was EXTREMELY helpful, and apologetic for Jacob's attitude, even providing us with a manager approved upgrade - 'apologetic' not being a stance he should have had to take if Jacob hadn't been mistreating customers inside. Even worse is Rick is getting referred angered customers from inside, and I'm sure he got blindsided more than once that day.
TL; DR - People like Jacob (inside desk, July 20th, Thursday, ~3:00pm Local Time, El Paso Airport) shouldn't be the face of your company, unless you want poor reviews and a pissed off customer base. Get Rick a commendation or bonus or SOMETHING, because he saved this experience single-handedly.
Μειονεκτήματα: Too many add on surcharges.
Great Troubleshooter
Πλεονεκτήματα: When they ran out of vehicles I booked, they upgraded me. And I was able to book with a valid temporary license.
Μειονεκτήματα: The vehicle was superb but could have been better cleaned. (Still seemed sticky in cup holder areas.)
No Cars
Μειονεκτήματα: Had a reservation, but when I arrived, I was informed they were out of vehicles and it would be several hours before they got any. I had to go to another rental agency. That is the last time I will be renting from Dollar.
Πλεονεκτήματα: super easy and fast - very friendly service
Πλεονεκτήματα: Pick up and drop off were fast and easy
Πλεονεκτήματα: Beatriz met me quickly in the drop off area. I showed her the note from Roberta in Tucson. Beatriz printed a generous voucher to use on my next car rental.
Μειονεκτήματα: There was nothing I didn't like in the El Paso location.
Μειονεκτήματα: under powered
Rick Saved the Day
Πλεονεκτήματα: This all started / happened on July 20th, Thursday. What I liked about Dollar as a company in bullet form, because the stuff I plan on typing is very pointed at a particular couple of staff members.
Pros: Easy to reserve on the website
Rick was fantastic - prompt, helpful, and fixed the biggest issue we had.
Clean Car
Quick process
Excellent explanation / upsell for return conditions ($25 for no gas etc)
Rick (El Paso Airport Dollar / Thrifty) is commensurate with what I want every customer service experience to be, and I sincerely hope this reaches him and his manager so he knows that his attitude and attentiveness are greatly appreciated. He righted the ship that Jacob (inside desk) ruined with his rudeness and poor service, and until my dealings with Rick, I had no intention of ever renting from Dollar again.
Μειονεκτήματα: Cons list:
1) Jacob. I arrived at the counter inside ELP for Dollar / Thrifty and patiently waited behind a gentleman at the counter for approximately 10 minutes. At the end of this ten minutes after the previous customer had walked away, I approached Jacob (guy at the counter) and said hello. Without even looking up at me, Jacob stated "Go outside," and pointed in the general direction of the parking garage.
"Excuse me?"
J:" Go outside, there's a kiosk in the parking garage, someone will help you out there." - again, never making eye contact.
My parting question to him was why he'd let us stand there for 10 minutes if he knew he was going to rudely refer us outside, and he ignored this and repeated "Sorry, go outside," pointing again.
The worst part about this experience is that Rick was EXTREMELY helpful, and apologetic for Jacob's attitude, even providing us with a manager approved upgrade - 'apologetic' not being a stance he should have had to take if Jacob hadn't been mistreating customers inside. Even worse is Rick is getting referred angered customers from inside, and I'm sure he got blindsided more than once that day.
TL; DR - People like Jacob (inside desk, July 20th, Thursday, ~3:00pm Local Time, El Paso Airport) shouldn't be the face of your company, unless you want poor reviews and a pissed off customer base. Get Rick a commendation or bonus or SOMETHING, because he saved this experience single-handedly.
Great Troubleshooter
Πλεονεκτήματα: When they ran out of vehicles I booked, they upgraded me. And I was able to book with a valid temporary license.
Μειονεκτήματα: The vehicle was superb but could have been better cleaned. (Still seemed sticky in cup holder areas.)
Πλεονεκτήματα: Pick up was terrible.
Μειονεκτήματα: I could have received the car I asked for and the attendant could have been nicer.
Πλεονεκτήματα: Quality of vehicle
Μειονεκτήματα: Under staffed at check in. Took over 30 min to check in
Μειονεκτήματα: Too many add on surcharges.
Πλεονεκτήματα: Had to cancel due to being a front line employee who was due to provide the vaccinations at the hospital in New Jersey. Dollar rent would not provide a refund for the given circumstances. I was Not Happy!
Πλεονεκτήματα: Dollar did not honor original Kyak agreement and charged extra $250. Said, I should take it up with Kyak. Don't rent from Dollar.
No Cars
Μειονεκτήματα: Had a reservation, but when I arrived, I was informed they were out of vehicles and it would be several hours before they got any. I had to go to another rental agency. That is the last time I will be renting from Dollar.
Δευτέρα | 06:00 - 23:59 |
Τρίτη | 06:00 - 23:59 |
Τετάρτη | 06:00 - 23:59 |
Πέμπτη | 06:00 - 23:59 |
Παρασκευή | 06:00 - 23:59 |
Σάββατο | 06:00 - 23:59 |
Κυριακή | 06:00 - 23:59 |
Μειονεκτήματα: When I arrived they did not have my reservation in the system and I was unable to get the car. I’d like a refund if my deposit please
Πλεονεκτήματα: Price was ok. No line at pick-up (which should have warned me)
Μειονεκτήματα: It took two people ten minutes to check me out (not including actual car pickup). During that time, I saw another person in line leave out of frustration. The car they rented me did not have a remote key, even though it should have had one. Only one door lock on the whole car. Had to lock the doors before closing, and I accidentally locked the key in the trunk once, which required me to call AAA. I'm positive they charged someone else that expensive key replacement fee in the past, and never got a new key.
Μειονεκτήματα: Great service
Πλεονεκτήματα: Car was fine, service was lacking.
Μειονεκτήματα: Advantage charged more than the full rate to add unlimited mileage. More than doubling the fee I was previously charged and that was supposed to be prepaid.
Πλεονεκτήματα: Staff was friendly and process was quick
Πλεονεκτήματα: Friendly staff, solid car. Just had a few nicks and had bad pickup.
Πλεονεκτήματα: Staff super friendly.
Μειονεκτήματα: Can't think of anything.
Πλεονεκτήματα: The car was clean and in good care.
Μειονεκτήματα: I had to wait almost 2 hours for my car after 10+ hours flying. The person in the counter said that I reserved the car that very same day they didn’t have time to get the car and he offered another a lot more expensive car. Other than that he could not do anything for me.
Πλεονεκτήματα: love the team in El Paso at Advantage, both inside and out in the garage
Μειονεκτήματα: gotta say that not one thing could have been done better..., just sayin'.
Πλεονεκτήματα: Nothing
Μειονεκτήματα: Had booked an economy car. Got to the counter, said they didnt have it, offered another level up for $20 per day more. What's the point of booking online. At least there were other rental companies there to provide what I was looking for.
Fast, friendly service
Πλεονεκτήματα: Reps were courteous and friendly and got me on the road in no time. The vehicle that we received was clean and in good working order.
Stranded
Μειονεκτήματα: The office closed at 11:59 we landed and got to the rental desk at 12:05. When we called customer service they offered absolutely nothing. Our hotel reservation was an hour drive away. I will never forgive Advantage for being so unwilling offer any support whatsoever. Luckily Hertz still had people in the garage and they matched Advantage price.
Μειονεκτήματα: Great service
Πλεονεκτήματα: Staff was friendly and process was quick
Πλεονεκτήματα: Staff super friendly.
Μειονεκτήματα: Can't think of anything.
Πλεονεκτήματα: love the team in El Paso at Advantage, both inside and out in the garage
Μειονεκτήματα: gotta say that not one thing could have been done better..., just sayin'.
Fast, friendly service
Πλεονεκτήματα: Reps were courteous and friendly and got me on the road in no time. The vehicle that we received was clean and in good working order.
Πλεονεκτήματα: Friendly staff, solid car. Just had a few nicks and had bad pickup.
Πλεονεκτήματα: The car was clean and in good care.
Μειονεκτήματα: I had to wait almost 2 hours for my car after 10+ hours flying. The person in the counter said that I reserved the car that very same day they didn’t have time to get the car and he offered another a lot more expensive car. Other than that he could not do anything for me.
Μειονεκτήματα: When I arrived they did not have my reservation in the system and I was unable to get the car. I’d like a refund if my deposit please
Πλεονεκτήματα: Price was ok. No line at pick-up (which should have warned me)
Μειονεκτήματα: It took two people ten minutes to check me out (not including actual car pickup). During that time, I saw another person in line leave out of frustration. The car they rented me did not have a remote key, even though it should have had one. Only one door lock on the whole car. Had to lock the doors before closing, and I accidentally locked the key in the trunk once, which required me to call AAA. I'm positive they charged someone else that expensive key replacement fee in the past, and never got a new key.
Πλεονεκτήματα: Car was fine, service was lacking.
Μειονεκτήματα: Advantage charged more than the full rate to add unlimited mileage. More than doubling the fee I was previously charged and that was supposed to be prepaid.
Πλεονεκτήματα: Nothing
Μειονεκτήματα: Had booked an economy car. Got to the counter, said they didnt have it, offered another level up for $20 per day more. What's the point of booking online. At least there were other rental companies there to provide what I was looking for.
Stranded
Μειονεκτήματα: The office closed at 11:59 we landed and got to the rental desk at 12:05. When we called customer service they offered absolutely nothing. Our hotel reservation was an hour drive away. I will never forgive Advantage for being so unwilling offer any support whatsoever. Luckily Hertz still had people in the garage and they matched Advantage price.
Δευτέρα | 06:00 - 23:30 |
Τρίτη | 06:00 - 23:30 |
Τετάρτη | 06:00 - 23:30 |
Πέμπτη | 06:00 - 23:30 |
Παρασκευή | 06:00 - 23:30 |
Σάββατο | 06:00 - 23:30 |
Κυριακή | 06:00 - 23:30 |
Δευτέρα | 00:01 - 23:59 |
Τρίτη | 00:01 - 23:59 |
Τετάρτη | 00:01 - 23:59 |
Πέμπτη | 00:01 - 23:59 |
Παρασκευή | 00:01 - 23:59 |
Σάββατο | 00:01 - 23:59 |
Κυριακή |
Βάσει της βαθμολογίας και των κριτικών από χρήστες της KAYAK, τα καλύτερα πρακτορεία ενοικίασης αυτοκινήτων στο Αεροδρόμιο Ελ Πάσο είναι οι Payless (7,4, 54 κριτικές) και Advantage (6,7, 83 κριτικές).
Τα πρακτορεία ενοικίασης αυτοκινήτων που παρέχουν μεταφορά από το Αεροδρόμιο Ελ Πάσο σε μέρη εκτός αεροδρομίου είναι τα Advantage, Alamo, Avis, Budget, Dollar, Enterprise, Europcar, Hertz, National και Payless.