Ενοικίαση αυτοκίνητου στο Αεροδρόμιο Ίνσμπρουκ Kranebitten

Μειονεκτήματα: horrible! the employees badly need customer service training. they were shouting and accusing other car rental companies. they refused to give me the car after waiting for almost an hour. they had a subjective opinion on my documents: I presented a passport and bank card from different countries because I live in 2 different countries but they did not understand this. I have been using these documents or the past 3 years across the world and never had an issue!

Great car, poor service

Πλεονεκτήματα: Almost new car supplied.

Μειονεκτήματα: Budget lost the car after I returned it, required 4 calls to sort the issue including describing the person I gave the keys to! They also took payment up front for fuel even though the contract was a "return full" contract. Expecting to have to chase the refund of this.

Incorrect vehicle details

Πλεονεκτήματα: Very clean vehicle and very well equipped, apart from the one thing I asked for and even rang up and asked for confirmation and was still incorrectly advised.

Μειονεκτήματα: We asked for a 4wd and even rang up to confirm that the vehicle was, and was told YES.......But it wasn't, found out when stuck in Kuhtai with a young child at 10.30 on Sunday 21st Feb, not impressed. Would suggest brookers ie Kyak and car trawler have the correct info to hand, as this caused a lot of annoyance and concern at the time...

Upgrade is not always desired

Πλεονεκτήματα: Relatively easy pickup and drop-off at Innsbruck.

Μειονεκτήματα: In hindsight I should not have accepted the upgrade to a bigger car. It would've been nice if the car i actually booked and asked for had been available. Too large a car for small Austrian ski-towns.

Μειονεκτήματα: Schrecklich! Die Mitarbeiter müssen dringend im Kundenservice geschult werden. Sie haben geschrien und andere Leihwagenunternehmen beschuldigt. Sie weigerten sich, mir das Auto zu geben, nachdem ich fast eine Stunde gewartet hatte. Sie hatten eine subjektive Meinung zu meinen Dokumenten: Ich habe einen Pass und eine Bankkarte aus verschiedenen Ländern vorgelegt, weil ich in zwei verschiedenen Ländern lebe, aber sie haben das nicht verstanden. Ich habe diese Dokumente im Laufe der letzten 3 Jahre auf der ganzen Welt verwendet und hatte nie ein Problem damit!