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10,0
Πλεονεκτήματα: Super easy from start to finish
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10,0
Πλεονεκτήματα: Amazingly friendly staff in key west, helpful with car rental and local places to go. Quick and efficient service.
Μειονεκτήματα: Nothing - they were great in key west
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2,0
Πλεονεκτήματα: Booked online
Μειονεκτήματα: I arrive at rental car pickup at Key West airport to find they gave my reservation away. I had no car & was stranded in Key West. I was told this was common practice at this location.
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10,0
Πλεονεκτήματα: Staff was friendly and fast.
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7,6
Μειονεκτήματα: Model I got (mustang) only fit 2 adults. Back seat couldn’t admit people or suitcases
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2,0
car not available
Πλεονεκτήματα: Called and called and got no live person to speak with locally or voicem automation hell could not hear my number and I was never forwarded to a representative.. Drove all the way down to the reservation counter at the airport or took an uber and was rudely told that their were no cars available after I had already reserved my reservation online for a noon pickup. He said check back after six. Really. And While I was there three cars had been turned in while I was speaking with him. He said well you are welcome to go somewhere else.
Μειονεκτήματα: I booked because I thought I could pick up a car at noon. and their were no drop off charges to take the car to another airport.
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8,0
Πλεονεκτήματα: parking and drop-off was well marked and quickly handled. far superior service to that found in miami
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2,0
Μειονεκτήματα: The fact that I cannot get a bill of the rental amount from anyone to submit on my expenses
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8,0
Μειονεκτήματα: I had already gotten insurance. My husband went alone to get the car and ended up getting even more insurance from the sales person which we were then not able to get a refund for
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6,8
Poor managament and paperwork and sloppy record keeping.
Πλεονεκτήματα: Great car to drive through the Florida Keys
Μειονεκτήματα: Poor paperwork and paperwork management. Received paper for a different car than the one we ordered because, as we were told, the correct paperwork wasn't available "but it would be fixed tomorrow". Were directed to the wrong berth for the correct car (what we had ordered). Passenger window would not shut all the way. The original errors in paperwork at the pick-up lead to difficulties returning the car, as Budget/Avis had no record of our car. We had to walk away from the return counter with only a verbal assurance that "the manager would sort it all out" and I would receive an email. Received a cell phone call from the pick-up desk asking if I wanted to keep the car longer, after it had already been returned. After all this, every time we turned on the car, we were reminded that the vehicle needed an oil change. Not reassuring at all.
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2,0
Μειονεκτήματα: They cancelled my reservation and I had to rent directly through Enterprise... Hope I don't end up getting charged a fee... tried to pay before trip and they said I had to wait until I got there... called them twice directly before trip...
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8,8
Great rental
Πλεονεκτήματα: The agent was initially unhelpful when she realized the reservation was not a one way but that's what we were doing. But then she jumped on the ball and found a way to make it work. Also, we got a mustang convertible when we had rented an economy class car. So that was great.
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10,0
Πλεονεκτήματα: Super easy from start to finish
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10,0
Πλεονεκτήματα: Amazingly friendly staff in key west, helpful with car rental and local places to go. Quick and efficient service.
Μειονεκτήματα: Nothing - they were great in key west
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10,0
Πλεονεκτήματα: Staff was friendly and fast.
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8,8
Great rental
Πλεονεκτήματα: The agent was initially unhelpful when she realized the reservation was not a one way but that's what we were doing. But then she jumped on the ball and found a way to make it work. Also, we got a mustang convertible when we had rented an economy class car. So that was great.
κριτική από
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7,6
Μειονεκτήματα: Model I got (mustang) only fit 2 adults. Back seat couldn’t admit people or suitcases
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8,0
Πλεονεκτήματα: parking and drop-off was well marked and quickly handled. far superior service to that found in miami
κριτική από
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8,0
Μειονεκτήματα: I had already gotten insurance. My husband went alone to get the car and ended up getting even more insurance from the sales person which we were then not able to get a refund for
κριτική από
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6,8
Poor managament and paperwork and sloppy record keeping.
Πλεονεκτήματα: Great car to drive through the Florida Keys
Μειονεκτήματα: Poor paperwork and paperwork management. Received paper for a different car than the one we ordered because, as we were told, the correct paperwork wasn't available "but it would be fixed tomorrow". Were directed to the wrong berth for the correct car (what we had ordered). Passenger window would not shut all the way. The original errors in paperwork at the pick-up lead to difficulties returning the car, as Budget/Avis had no record of our car. We had to walk away from the return counter with only a verbal assurance that "the manager would sort it all out" and I would receive an email. Received a cell phone call from the pick-up desk asking if I wanted to keep the car longer, after it had already been returned. After all this, every time we turned on the car, we were reminded that the vehicle needed an oil change. Not reassuring at all.
κριτική από
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2,0
Πλεονεκτήματα: Booked online
Μειονεκτήματα: I arrive at rental car pickup at Key West airport to find they gave my reservation away. I had no car & was stranded in Key West. I was told this was common practice at this location.
κριτική από
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2,0
car not available
Πλεονεκτήματα: Called and called and got no live person to speak with locally or voicem automation hell could not hear my number and I was never forwarded to a representative.. Drove all the way down to the reservation counter at the airport or took an uber and was rudely told that their were no cars available after I had already reserved my reservation online for a noon pickup. He said check back after six. Really. And While I was there three cars had been turned in while I was speaking with him. He said well you are welcome to go somewhere else.
Μειονεκτήματα: I booked because I thought I could pick up a car at noon. and their were no drop off charges to take the car to another airport.
κριτική από
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2,0
Μειονεκτήματα: The fact that I cannot get a bill of the rental amount from anyone to submit on my expenses
κριτική από
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2,0
Μειονεκτήματα: They cancelled my reservation and I had to rent directly through Enterprise... Hope I don't end up getting charged a fee... tried to pay before trip and they said I had to wait until I got there... called them twice directly before trip...
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