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Αυτοκίνητα στην πόλη Αεροδρόμιο Φρανκφούρτη Frankfurt - Κριτικές και ευρετήριο πρακτορείων
Αρ. κατάταξης 1
Budget
Καλύτερη βαθμολογία
10,0 Εξαιρετικό (1 κριτική)
Αεροδρόμιο Φρανκφούρτη Frankfurt: 1 πρακτορείο
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Budget κριτικές
Τοποθεσίες πρακτορείων
Budget
Πρακτορεία στο Αεροδρόμιο Φρανκφούρτη Frankfurt
Flughafen Frankfurt Term 1 + 2
Όλες οι κριτικές της Budget
Budget κριτικές στο Αεροδρόμιο Φρανκφούρτη Frankfurt
Αρ. κατάταξης 2
Enterprise
8,2 Εξαιρετικό (41 κριτικές)
Αεροδρόμιο Φρανκφούρτη Frankfurt: 1 πρακτορείο
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Enterprise κριτικές
Τοποθεσίες πρακτορείων
Enterprise
Πρακτορεία στο Αεροδρόμιο Φρανκφούρτη Frankfurt
Terminal 1+2
+49 69 6971 5290
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Enterprise κριτικές στο Αεροδρόμιο Φρανκφούρτη Frankfurt
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2,0
Μειονεκτήματα: I had a flat tire just one hour after the rent and the company didn’t have another car available and we spent 5 hours in the street then after 20 time trying to reach the company they told us to take a taxi to our home and they will pay it back and send a new car to our home which didn’t happen
κριτική από
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10,0
Πλεονεκτήματα: The young lady set our god for us to correct language & got us all set for our first trip into Germany. Very nice!
Μειονεκτήματα: Nothing could’ve been better! We loved the car, the guy at the counter, all of it. BMW 5 series was a pleasure to drive!
κριτική από
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6,0
Πλεονεκτήματα: Vehicle was great. Navigation was definitely a perk to the vehicle as we had never visited Germany before. Stop off was easy with good location.
Μειονεκτήματα: Not enough vehicles available. We had reserved a compact automatic 2 months in advance to avoid the problems we experienced. Staff was friendly but had us wait over a hour until we finally said we would take a manual compact so we could get on the road. This limited our possible drivers to 1.
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8,4
Πλεονεκτήματα: Sanjin Dokoza the gentleman at the desk with whom I worked with to rent the car was extremely helpful and friendly!
Μειονεκτήματα: Drop-off was somewhat chaotic.
κριτική από
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10,0
Πλεονεκτήματα: Nice smooth running vehicle.
κριτική από
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6,4
Third party insurance process a pain
Μειονεκτήματα: Paid for insurance at booking. Now am facing a headache because the rental company does not honor it and is charging me more than $1000 that i now have to get back from Allianz with tons of paperwork I might not be able to get. will follow up if it works out.
κριτική από
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10,0
Quick drop-off
Πλεονεκτήματα: Drop-off was efficient.
κριτική από
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4,0
Great at first....
Πλεονεκτήματα: At counter they asked if an auto was ok, and I said I also wanted a navi which I did get. Veh was comfortable and process was fairly quick to get vehicle.
Μειονεκτήματα: Vehicle was dirty on inside with spilled milk on the dashboard, they charged me an upgrade to the car I got but never told me about it. Amount charged was way different than what kayak quoted me, no one there at car return.
κριτική από
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5,2
Μειονεκτήματα: No booster seat available for my 8 year old son despite earlier request when booking, rude staff that didn't explain that car had extra luggage space and tried to sell us very expensive car insurance. No information regarding road closures to get out and inyo the airport.
κριτική από
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6,8
Πλεονεκτήματα: Nice car. Convenient location at FRA airport.
Μειονεκτήματα: The price quoted was completely misleading. There was no possibility to opt out of insurance, despite the fact that I was covered.
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8,0
Πλεονεκτήματα: Excellent service!
Μειονεκτήματα: The over all cost is much too much!
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10,0
Πλεονεκτήματα: Great car great mileage
Μειονεκτήματα: Very smooth driving car
κριτική από
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10,0
Πλεονεκτήματα: The young lady set our god for us to correct language & got us all set for our first trip into Germany. Very nice!
Μειονεκτήματα: Nothing could’ve been better! We loved the car, the guy at the counter, all of it. BMW 5 series was a pleasure to drive!
κριτική από
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10,0
Πλεονεκτήματα: Nice smooth running vehicle.
κριτική από
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10,0
Quick drop-off
Πλεονεκτήματα: Drop-off was efficient.
κριτική από
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10,0
Πλεονεκτήματα: Great car great mileage
Μειονεκτήματα: Very smooth driving car
κριτική από
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8,4
Πλεονεκτήματα: Sanjin Dokoza the gentleman at the desk with whom I worked with to rent the car was extremely helpful and friendly!
Μειονεκτήματα: Drop-off was somewhat chaotic.
κριτική από
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6,8
Πλεονεκτήματα: Nice car. Convenient location at FRA airport.
Μειονεκτήματα: The price quoted was completely misleading. There was no possibility to opt out of insurance, despite the fact that I was covered.
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8,0
Πλεονεκτήματα: Excellent service!
Μειονεκτήματα: The over all cost is much too much!
κριτική από
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2,0
Μειονεκτήματα: I had a flat tire just one hour after the rent and the company didn’t have another car available and we spent 5 hours in the street then after 20 time trying to reach the company they told us to take a taxi to our home and they will pay it back and send a new car to our home which didn’t happen
κριτική από
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6,0
Πλεονεκτήματα: Vehicle was great. Navigation was definitely a perk to the vehicle as we had never visited Germany before. Stop off was easy with good location.
Μειονεκτήματα: Not enough vehicles available. We had reserved a compact automatic 2 months in advance to avoid the problems we experienced. Staff was friendly but had us wait over a hour until we finally said we would take a manual compact so we could get on the road. This limited our possible drivers to 1.
κριτική από
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6,4
Third party insurance process a pain
Μειονεκτήματα: Paid for insurance at booking. Now am facing a headache because the rental company does not honor it and is charging me more than $1000 that i now have to get back from Allianz with tons of paperwork I might not be able to get. will follow up if it works out.
κριτική από
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4,0
Great at first....
Πλεονεκτήματα: At counter they asked if an auto was ok, and I said I also wanted a navi which I did get. Veh was comfortable and process was fairly quick to get vehicle.
Μειονεκτήματα: Vehicle was dirty on inside with spilled milk on the dashboard, they charged me an upgrade to the car I got but never told me about it. Amount charged was way different than what kayak quoted me, no one there at car return.
κριτική από
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5,2
Μειονεκτήματα: No booster seat available for my 8 year old son despite earlier request when booking, rude staff that didn't explain that car had extra luggage space and tried to sell us very expensive car insurance. No information regarding road closures to get out and inyo the airport.
κριτική από
Αρ. κατάταξης 3
Payless
7,5 Καλό (5 κριτικές)
Αεροδρόμιο Φρανκφούρτη Frankfurt: 1 πρακτορείο
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Payless κριτικές
Τοποθεσίες πρακτορείων
Payless
Πρακτορεία στο Αεροδρόμιο Φρανκφούρτη Frankfurt
T1 Parkp29 Shuttle Platzhirsch
+49 6107 905 250
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Payless κριτικές στο Αεροδρόμιο Φρανκφούρτη Frankfurt
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5,2
Only rent from this location if you have lots of e
Μειονεκτήματα: Very difficult to find the shuttle. Took a long time to get the shuttle back. It is hard to find the location when returning the car as they don't have any maps and there are no signs indicating how to get there from anywhere on the road. It is not at parkplatz Hirsch as advertised (though they share a shuttle) it is on an isolated road. The shuttle is at parking lot 29 and there is no map to that in the airport. It took a lot of question asking and about 45 minutes to find the shuttle location. Not at all obvious. Would not rent again from here.
κριτική από
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9,2
Met my needs - best value
Πλεονεκτήματα: It was a well maintained vehicle and priced just right. Affordable alternative to the train or a long distance shuttle to my destination with the freedom to be mobile when I arrived at my final destination.
κριτική από
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8,0
Good
Πλεονεκτήματα: Good service and nice car
Μειονεκτήματα: Inconvenietly located far from from airport necessitating shuttle.
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10,0
Nice car for touring europe
Πλεονεκτήματα: The car was very nice, the service was excellent.
Μειονεκτήματα: This company is about five minutes from Frankfurt airport, on a free shuttle. Not bad, but one more thing to think about .
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8,0
Bien
Πλεονεκτήματα: Buen servicio y buen coche
Μειονεκτήματα: Situado en un lugar poco práctico, lejos de transporte al aeropuerto
κριτική από
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9,2
Met my needs - best value
Πλεονεκτήματα: It was a well maintained vehicle and priced just right. Affordable alternative to the train or a long distance shuttle to my destination with the freedom to be mobile when I arrived at my final destination.
κριτική από
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10,0
Nice car for touring europe
Πλεονεκτήματα: The car was very nice, the service was excellent.
Μειονεκτήματα: This company is about five minutes from Frankfurt airport, on a free shuttle. Not bad, but one more thing to think about .
κριτική από
Αρ. κατάταξης 4
Avis
7,2 Καλό (23 κριτικές)
Αεροδρόμιο Φρανκφούρτη Frankfurt: 1 πρακτορείο
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Avis κριτικές
Τοποθεσίες πρακτορείων
Avis
Πρακτορεία στο Αεροδρόμιο Φρανκφούρτη Frankfurt
Hugo Eckner Ring
+49 69 6902 7771
Όλες οι κριτικές της Avis
Avis κριτικές στο Αεροδρόμιο Φρανκφούρτη Frankfurt
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2,0
Πλεονεκτήματα: Nothing
Μειονεκτήματα: Turned to be a scam, supposed to be a VW Sharan van or similar, but they said there was a mistake in CarRentals.com reservation with Avis and they will give me a station wagon instead, and if I wanted a van I had to pay $1780 instead of $630. Both are unprofessional, CarRentals.com and Avis.
κριτική από
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3,6
Μειονεκτήματα: The rep told me about the charges and advised to bring back the car with full tank to get 120$ credit but upon returning my car, not only did I not get the credit, I was over charged an additional 500$.. dishonest staff attempting to over charge you so they can get a commission..stay away!!
κριτική από
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8,8
Μειονεκτήματα: Car smelled and was dirty
κριτική από
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10,0
Πλεονεκτήματα: it was very busy and and they handled it well
Μειονεκτήματα: car ready sooner, they had to "find" one
κριτική από
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5,6
Μειονεκτήματα: Waited in line 30 mins. One person on duty handling many customers. Nothing on the agreement said pick up the vehicle in Term 2. Turns out, was only in Terminal 1. Would have been nice to know. Didn't have what I reserved/tried to up sell me for $400 more. I refused..finally got the price I reserved
κριτική από
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6,0
Good value, but business practices lack integrity
Πλεονεκτήματα: Good value, clean car, contract was all in German, so no way to know what I was signing
Μειονεκτήματα: Hidden and unexplained fees. Returned car on time, but contract showed counter time rather than actual checkout, so it was 40min late. Wanted to charge me 440€ until I complained. They quickly fixed it to the original price of 114€. Wonder how many business travelers just accept such things because they're not the ones paying for it. If you have to make money by deceiving customers, you should probably find another thing to do.
κριτική από
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9,2
Πλεονεκτήματα: Overall a great value.
Μειονεκτήματα: Had trouble with my navigation and no one on the phone service could help me. So I have to drive to the nearest Avis in Nürnberg and the lady there was able to help me immediately.
κριτική από
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4,0
Good but the Avis not clear
Πλεονεκτήματα: Clean car
Μειονεκτήματα: Not same the rat when I booked
κριτική από
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10,0
Πλεονεκτήματα: Loved the Tiguan R Line
κριτική από
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10,0
Πλεονεκτήματα: Easy and quick return, no headaches.
κριτική από
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6,0
The car was too small.
Μειονεκτήματα: Wasn't expecting a Fiat 500. Its too small. Only two doors. No room for luggage.
κριτική από
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4,4
Poor customer service
Πλεονεκτήματα: Car was ok and comfortable
Μειονεκτήματα: The car was brand new and the brake discs were wrapped. The entire car was shaking when braking. I called the Avis customer service 3 times and did not get any help with an exchange of the car. Avis does not care about their customer and failed to help me to address this issue. I am very disappointed
κριτική από
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8,8
Μειονεκτήματα: Car smelled and was dirty
κριτική από
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10,0
Πλεονεκτήματα: it was very busy and and they handled it well
Μειονεκτήματα: car ready sooner, they had to "find" one
κριτική από
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9,2
Πλεονεκτήματα: Overall a great value.
Μειονεκτήματα: Had trouble with my navigation and no one on the phone service could help me. So I have to drive to the nearest Avis in Nürnberg and the lady there was able to help me immediately.
κριτική από
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10,0
Πλεονεκτήματα: Loved the Tiguan R Line
κριτική από
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10,0
Πλεονεκτήματα: Easy and quick return, no headaches.
κριτική από
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2,0
Πλεονεκτήματα: Nothing
Μειονεκτήματα: Turned to be a scam, supposed to be a VW Sharan van or similar, but they said there was a mistake in CarRentals.com reservation with Avis and they will give me a station wagon instead, and if I wanted a van I had to pay $1780 instead of $630. Both are unprofessional, CarRentals.com and Avis.
κριτική από
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3,6
Μειονεκτήματα: The rep told me about the charges and advised to bring back the car with full tank to get 120$ credit but upon returning my car, not only did I not get the credit, I was over charged an additional 500$.. dishonest staff attempting to over charge you so they can get a commission..stay away!!
κριτική από
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5,6
Μειονεκτήματα: Waited in line 30 mins. One person on duty handling many customers. Nothing on the agreement said pick up the vehicle in Term 2. Turns out, was only in Terminal 1. Would have been nice to know. Didn't have what I reserved/tried to up sell me for $400 more. I refused..finally got the price I reserved
κριτική από
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6,0
Good value, but business practices lack integrity
Πλεονεκτήματα: Good value, clean car, contract was all in German, so no way to know what I was signing
Μειονεκτήματα: Hidden and unexplained fees. Returned car on time, but contract showed counter time rather than actual checkout, so it was 40min late. Wanted to charge me 440€ until I complained. They quickly fixed it to the original price of 114€. Wonder how many business travelers just accept such things because they're not the ones paying for it. If you have to make money by deceiving customers, you should probably find another thing to do.
κριτική από
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4,0
Good but the Avis not clear
Πλεονεκτήματα: Clean car
Μειονεκτήματα: Not same the rat when I booked
κριτική από
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6,0
The car was too small.
Μειονεκτήματα: Wasn't expecting a Fiat 500. Its too small. Only two doors. No room for luggage.
κριτική από
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4,4
Poor customer service
Πλεονεκτήματα: Car was ok and comfortable
Μειονεκτήματα: The car was brand new and the brake discs were wrapped. The entire car was shaking when braking. I called the Avis customer service 3 times and did not get any help with an exchange of the car. Avis does not care about their customer and failed to help me to address this issue. I am very disappointed
κριτική από
Αρ. κατάταξης 5
Advantage
5,3 Εντάξει (4 κριτικές)
Αεροδρόμιο Φρανκφούρτη Frankfurt: 2 πρακτορεία
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Advantage κριτικές
Τοποθεσίες πρακτορείων
Advantage
Πρακτορεία στο Αεροδρόμιο Φρανκφούρτη Frankfurt
Frankfurt Int`l Airport - Europcar Airport City Mall, Bereich A
+49 69 697 970
Frankfurt Int`l Apt Term 2 - Europcar Europcar Terminal 2, Level 2, Halle D
+49 69 697 970
Όλες οι κριτικές της Advantage
Advantage κριτικές στο Αεροδρόμιο Φρανκφούρτη Frankfurt
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10,0
Πλεονεκτήματα: Everything was very professional and well organized in terms of pick-up and drop-off.
Μειονεκτήματα: I still have not gotten an email with a receipt, which is troublesome. I hope it will arrive soon.
κριτική από
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6,0
Πλεονεκτήματα: Staff was annoyed with us, though did eventually begrudgingly give us GPS free because they know we were cheated. The car itself was Good, it was just the booking company that cheated us.
Μειονεκτήματα: We were cheated by advantage. Our receipt said we were getting a car for $29.42 but they sent a form to Europcar that it was for $72. Europcar said they could not do anything and had to charge what Advantage told them.. I couldn't get Advantage on the phone (on hold for 20 min) so we had to pay.
κριτική από
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3,2
Μειονεκτήματα: It's a scam. CarRentals.com provides one with a rate from Advantage, however the Rate Advantage reports to EUROPCAR is completely different. In my case, for a 4 week rent period, $464.75 more than as agreed during booking.
κριτική από
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2,0
Μειονεκτήματα: no reservation was found.
κριτική από
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6,0
Πλεονεκτήματα: Staff was annoyed with us, though did eventually begrudgingly give us GPS free because they know we were cheated. The car itself was Good, it was just the booking company that cheated us.
Μειονεκτήματα: We were cheated by advantage. Our receipt said we were getting a car for $29.42 but they sent a form to Europcar that it was for $72. Europcar said they could not do anything and had to charge what Advantage told them.. I couldn't get Advantage on the phone (on hold for 20 min) so we had to pay.
κριτική από
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3,2
Μειονεκτήματα: It's a scam. CarRentals.com provides one with a rate from Advantage, however the Rate Advantage reports to EUROPCAR is completely different. In my case, for a 4 week rent period, $464.75 more than as agreed during booking.
κριτική από
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2,0
Μειονεκτήματα: no reservation was found.
κριτική από
Αρ. κατάταξης 6
Dollar
4,2 Εντάξει (14 κριτικές)
Αεροδρόμιο Φρανκφούρτη Frankfurt: 1 πρακτορείο
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Dollar κριτικές
Τοποθεσίες πρακτορείων
Dollar
Πρακτορεία στο Αεροδρόμιο Φρανκφούρτη Frankfurt
Rhein-main A/p,terminal T1/t2
+49 69 6959 3244
Όλες οι κριτικές της Dollar
Dollar κριτικές στο Αεροδρόμιο Φρανκφούρτη Frankfurt
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4,0
Πλεονεκτήματα: Drop off was super easy, but pick up took a hour and I did not wait in a line.
Μειονεκτήματα: The terms of agreement for Dollar (Germany) mandate that you purchase their insurance - if you used a credit card for your rental. The insurance is an “option” that must be added at the counter and as it is an “option” is is not included in any quote. It doesn’t matter what other insurance you have
κριτική από
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2,0
Μειονεκτήματα: We couldn’t pick our car up st time I had requested. The staff at this airport location is HORRIBLE! Attitude manners everything horrible. We didn’t rent the car and went to another carrier
κριτική από
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4,8
Germany rental for two weeks
Πλεονεκτήματα: Car was a Hertz, new Renault
Μειονεκτήματα: The very small print that the guy at the counter put in front of my, saing that I need to take full CDW despite my Wolrd Elite Master card. That was a pain to start our vacation with, since I spent 3 hours to argue and in the end I had to call several times in Canada to have the bank transfer me to the insurance company to have a letter specifically stating that the credit card in hand is covering me and not someone else with the CDW. Third world experience in Germany, I would not expect that, but Hertz seemed to want badly every one of my dollars. Will no longer rent with Dollar/Hertz and will say around me the story so people are aware.
κριτική από
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6,8
Reservation means nothing
Πλεονεκτήματα: That we finally received a car.
Μειονεκτήματα: I made a reservation weeks in advanced yet the day of, there weren't any cars available due to events in the city. I'm sure the cars got rented out at a higher rate to walk in customers that did have a reservation. We had to wait at the airport for 3.5 hours after 2 long flights. And we weren't the only ones. A lot of people were in the same boat as us. If I ever use hertz/dollar again I won't bother making a reservation as it means nothing, apparently. Also, our final bill was more than quoted and we were not notified of the early closing time at the drop off location. Although, this is not surprising as the agents at the pickup location could barely do their jobs due to so many upset customers, waiting.
κριτική από
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2,0
Misrepresentation
Πλεονεκτήματα: When I attempted to pick up the car I was informed that the credit card I used was insufficient and I'd have to purchase the additional insurance. The charge for the insurance more than doubled the amount quoted.
Μειονεκτήματα: Dishonest business practices and attempting to squeeze every penny from me.
κριτική από
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3,6
Μειονεκτήματα: I waited for 3 hours to pick up the car and they didn't tell me it will take this time so I could go and have some rest, they told me it's only 15 minutes. I will never book a car with Dollar or Hertz The price was higher than kayak
κριτική από
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5,2
Beware Dollar and Rental.com
Πλεονεκτήματα: The car was new, low mileage, and comfortable.
Μειονεκτήματα: When we arrived the rental car agent acted like they didn't have a record of our rental even though we had the confirmation number with us for her use. Then she said we were late. We'd requested our car for pickup at a 3:00 pm but our outbound flight was delayed by 1.5 hours. In the end, to get a car we were charged double the confirmed rental price. Ridiculous!
κριτική από
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2,0
Very very disappointed
Πλεονεκτήματα: None
Μειονεκτήματα: - Charging for local insurance costing almost double the rental price, although I bought insurance already with my booking. - Staff was not knowledgeable, not friendly, and extremely rude. I mentioned I am Hertz gold member and a holder of a platinum AMEX card and that still didn't waive the local insurance, although the agent said in the beginning of the conversation that it would. - After going through all the hassles and finally figuring out what the agent wants. There were no automatic cars available and the agent refused to offer an upgrade and asked to wait a couple of hours till there are automatic cars available. - I called the booking phone number to escalate, got a Hertz agent on the phone and she said she couldn't locate my reservation to resolve the problem. - A wast of money and time. Never again with Dollar and probably not with the parent company Hertz either. Not my first disappointing experience with Hertz Germany though.
κριτική από
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3,2
Royal RIPOFF! STAY AWAY
Πλεονεκτήματα: NOTHING!
Μειονεκτήματα: Made reservation with Dollar for quoted total at FRA. When i arrived Hertz claimed my credit card did not cover the "mandatory" extra insurance (it was fine for another ~10 car rentals at FRA airport in the past year) and forced my to buy insurance for $15 or so per day, I lost almost $200. They even had the gall to tell me that the extra insurance offered by Kayak would have been a waste and I would have been forced to get their BS insurance anyhow.
κριτική από
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4,4
Overcharging
Πλεονεκτήματα: Not much...
Μειονεκτήματα: I was given much trouble about proving my credit card covered insurance. I will never rent from Dollar again because I go through the same thing every time. The rental is very expensive and I got an inferior car to what I had reserved. At first he tried to pass off to me this huge, clunky van that was Far bigger than what I have reserved; when I complained and asked for an intermediate size car they gave me a smaller car and charge me the same price. The overall experience was very negative and a waste of time and money. Disappointed.
κριτική από
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4,0
Πλεονεκτήματα: Drop off was super easy, but pick up took a hour and I did not wait in a line.
Μειονεκτήματα: The terms of agreement for Dollar (Germany) mandate that you purchase their insurance - if you used a credit card for your rental. The insurance is an “option” that must be added at the counter and as it is an “option” is is not included in any quote. It doesn’t matter what other insurance you have
κριτική από
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2,0
Μειονεκτήματα: We couldn’t pick our car up st time I had requested. The staff at this airport location is HORRIBLE! Attitude manners everything horrible. We didn’t rent the car and went to another carrier
κριτική από
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4,8
Germany rental for two weeks
Πλεονεκτήματα: Car was a Hertz, new Renault
Μειονεκτήματα: The very small print that the guy at the counter put in front of my, saing that I need to take full CDW despite my Wolrd Elite Master card. That was a pain to start our vacation with, since I spent 3 hours to argue and in the end I had to call several times in Canada to have the bank transfer me to the insurance company to have a letter specifically stating that the credit card in hand is covering me and not someone else with the CDW. Third world experience in Germany, I would not expect that, but Hertz seemed to want badly every one of my dollars. Will no longer rent with Dollar/Hertz and will say around me the story so people are aware.
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2,0
Misrepresentation
Πλεονεκτήματα: When I attempted to pick up the car I was informed that the credit card I used was insufficient and I'd have to purchase the additional insurance. The charge for the insurance more than doubled the amount quoted.
Μειονεκτήματα: Dishonest business practices and attempting to squeeze every penny from me.
κριτική από
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3,6
Μειονεκτήματα: I waited for 3 hours to pick up the car and they didn't tell me it will take this time so I could go and have some rest, they told me it's only 15 minutes. I will never book a car with Dollar or Hertz The price was higher than kayak
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5,2
Beware Dollar and Rental.com
Πλεονεκτήματα: The car was new, low mileage, and comfortable.
Μειονεκτήματα: When we arrived the rental car agent acted like they didn't have a record of our rental even though we had the confirmation number with us for her use. Then she said we were late. We'd requested our car for pickup at a 3:00 pm but our outbound flight was delayed by 1.5 hours. In the end, to get a car we were charged double the confirmed rental price. Ridiculous!
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2,0
Very very disappointed
Πλεονεκτήματα: None
Μειονεκτήματα: - Charging for local insurance costing almost double the rental price, although I bought insurance already with my booking. - Staff was not knowledgeable, not friendly, and extremely rude. I mentioned I am Hertz gold member and a holder of a platinum AMEX card and that still didn't waive the local insurance, although the agent said in the beginning of the conversation that it would. - After going through all the hassles and finally figuring out what the agent wants. There were no automatic cars available and the agent refused to offer an upgrade and asked to wait a couple of hours till there are automatic cars available. - I called the booking phone number to escalate, got a Hertz agent on the phone and she said she couldn't locate my reservation to resolve the problem. - A wast of money and time. Never again with Dollar and probably not with the parent company Hertz either. Not my first disappointing experience with Hertz Germany though.
κριτική από
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3,2
Royal RIPOFF! STAY AWAY
Πλεονεκτήματα: NOTHING!
Μειονεκτήματα: Made reservation with Dollar for quoted total at FRA. When i arrived Hertz claimed my credit card did not cover the "mandatory" extra insurance (it was fine for another ~10 car rentals at FRA airport in the past year) and forced my to buy insurance for $15 or so per day, I lost almost $200. They even had the gall to tell me that the extra insurance offered by Kayak would have been a waste and I would have been forced to get their BS insurance anyhow.
κριτική από
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4,4
Overcharging
Πλεονεκτήματα: Not much...
Μειονεκτήματα: I was given much trouble about proving my credit card covered insurance. I will never rent from Dollar again because I go through the same thing every time. The rental is very expensive and I got an inferior car to what I had reserved. At first he tried to pass off to me this huge, clunky van that was Far bigger than what I have reserved; when I complained and asked for an intermediate size car they gave me a smaller car and charge me the same price. The overall experience was very negative and a waste of time and money. Disappointed.
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Αρ. κατάταξης 7
Europcar
4,0 Εντάξει (1 κριτική)
Αεροδρόμιο Φρανκφούρτη Frankfurt: 2 πρακτορεία
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Europcar κριτικές
Τοποθεσίες πρακτορείων
Europcar
Πρακτορεία στο Αεροδρόμιο Φρανκφούρτη Frankfurt
Airport City Mall, Bereich A
+49 69 697 970
Terminal 2, Level 2, Halle D
+49 69 697 970
Όλες οι κριτικές της Europcar
Europcar κριτικές στο Αεροδρόμιο Φρανκφούρτη Frankfurt
Πρόσφατες κριτικές
- Όλες οι κριτικές
- Θετικές
- Ουδέτερες
- Αρνητικές
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Τοποθεσίες πρακτορείων
Sunnycars
Πρακτορεία στο Αεροδρόμιο Φρανκφούρτη Frankfurt
Am Gruenen Weg 8
Hugo-Eckener-Ring
Rhein-Main A/P,Terminal 1
Rhein-Main A/P,Terminal 2
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Τοποθεσίες πρακτορείων
keddy by Europcar
Πρακτορεία στο Αεροδρόμιο Φρανκφούρτη Frankfurt
Airport City Mall Bereich A
+49 69 697 970
Terminal 2, Level 2, Halle D
49 069 697970
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Τοποθεσίες πρακτορείων
Alamo
Πρακτορεία στο Αεροδρόμιο Φρανκφούρτη Frankfurt
Enterprise Rent A Car
+49 69 6971 5290
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Τοποθεσίες πρακτορείων
AutoEurope
Πρακτορεία στο Αεροδρόμιο Φρανκφούρτη Frankfurt
Avis
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Τοποθεσίες πρακτορείων
BUCHBINDER
Πρακτορεία στο Αεροδρόμιο Φρανκφούρτη Frankfurt
Terminal 2, Level 2, Halle D
+49 69 6500 7120
