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7,2
Πλεονεκτήματα: The staff was friendly.
Μειονεκτήματα: The car smelled like cigarette smoke covered up by heavy perfume.
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10,0
Πλεονεκτήματα: Friendly staff. Very efficient.
Μειονεκτήματα: Nothing
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2,0
Πλεονεκτήματα: They have poorly communication with the customer the sale person name nick in the counter i ask him if i can return the car late in my return day and he yes no problem. The fact is he never told is was going to a extra charge for it. This very bad service. And i have to pay for this miscommunication. Then the manager in shift send that can only take 60 dollar from the bill. My bill was 322. It came to 422. Less the 60dollars i pay 375. i will never rent a car from them. And i travel a lot and rent a lot of cars. I will not do business with them at all .
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8,4
Πλεονεκτήματα: Friendly and helpful staff. Not too much up selling at desk.
Μειονεκτήματα: Receipt was emailed to some random other persons email address. Someone i don’t know and have never heard of. They googled my name and forwarded the receipt. Sending a receipt to other people is kind of problematic.
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9,2
Πλεονεκτήματα: Staff was great, super easy check out and drop off. Very courteous. Had the car that I needed.
Μειονεκτήματα: Would love a little better pricing. $195 was slightly high. $150 would have been better range.
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2,0
Cancelled flight
Μειονεκτήματα: Cancelled flite, refused to refund
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5,6
Overcharged me
Πλεονεκτήματα: I like the rental I had no problem with the car at all
Μειονεκτήματα: I had to call and extend the time I had it because our flight for cancelled and the agent said he was going to give me a discounted rate on the extra day but I looked t my card and they had charged double. I called to get it fixed and the lady said there was nothing she could do about it because the guy I spoke with had no authorization to give me a discount
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9,2
Πλεονεκτήματα: Easy location, convenience, customer service and speed.
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10,0
Outstanding service
Πλεονεκτήματα: My bill got messed up and took some time to get resolved, but they took some days off the rental due to their error as a customer service gesture. THIS is what outstanding customer service looks like!! They valued my time and showed they valued me as a customer.
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10,0
Amazing Alamo customer associate
Πλεονεκτήματα: My Alamo customer associate at Richmond International airport, Gil Green, was extremely professional and took care of my needs. I traveled to Richmond to drive to NC to visit my mother in the hospital, and Gil was very empathetic and gave me an upgrade to a wonderful Tucson SUV for the xtra driving comfort.
κριτική από
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8,0
Excellent people
Πλεονεκτήματα: The representative was polite, helpful, And actually quite pleasant. The process was extremely fast and efficient. The signage is good which was important.
Μειονεκτήματα: The fact that it is inside a parking garage with not a lot of space to gather belongs, etc. The nature of the location keeps cleanliness lacking. However the area wasn’t filthy.
κριτική από
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5,2
Μειονεκτήματα: Total FUBAR operation at Alamo counter would not recommend these idiots!!
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10,0
Πλεονεκτήματα: Friendly staff. Very efficient.
Μειονεκτήματα: Nothing
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9,2
Πλεονεκτήματα: Staff was great, super easy check out and drop off. Very courteous. Had the car that I needed.
Μειονεκτήματα: Would love a little better pricing. $195 was slightly high. $150 would have been better range.
κριτική από
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9,2
Πλεονεκτήματα: Easy location, convenience, customer service and speed.
κριτική από
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10,0
Outstanding service
Πλεονεκτήματα: My bill got messed up and took some time to get resolved, but they took some days off the rental due to their error as a customer service gesture. THIS is what outstanding customer service looks like!! They valued my time and showed they valued me as a customer.
κριτική από
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10,0
Amazing Alamo customer associate
Πλεονεκτήματα: My Alamo customer associate at Richmond International airport, Gil Green, was extremely professional and took care of my needs. I traveled to Richmond to drive to NC to visit my mother in the hospital, and Gil was very empathetic and gave me an upgrade to a wonderful Tucson SUV for the xtra driving comfort.
κριτική από
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7,2
Πλεονεκτήματα: The staff was friendly.
Μειονεκτήματα: The car smelled like cigarette smoke covered up by heavy perfume.
κριτική από
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8,4
Πλεονεκτήματα: Friendly and helpful staff. Not too much up selling at desk.
Μειονεκτήματα: Receipt was emailed to some random other persons email address. Someone i don’t know and have never heard of. They googled my name and forwarded the receipt. Sending a receipt to other people is kind of problematic.
κριτική από
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8,0
Excellent people
Πλεονεκτήματα: The representative was polite, helpful, And actually quite pleasant. The process was extremely fast and efficient. The signage is good which was important.
Μειονεκτήματα: The fact that it is inside a parking garage with not a lot of space to gather belongs, etc. The nature of the location keeps cleanliness lacking. However the area wasn’t filthy.
κριτική από
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2,0
Πλεονεκτήματα: They have poorly communication with the customer the sale person name nick in the counter i ask him if i can return the car late in my return day and he yes no problem. The fact is he never told is was going to a extra charge for it. This very bad service. And i have to pay for this miscommunication. Then the manager in shift send that can only take 60 dollar from the bill. My bill was 322. It came to 422. Less the 60dollars i pay 375. i will never rent a car from them. And i travel a lot and rent a lot of cars. I will not do business with them at all .
κριτική από
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2,0
Cancelled flight
Μειονεκτήματα: Cancelled flite, refused to refund
κριτική από
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5,6
Overcharged me
Πλεονεκτήματα: I like the rental I had no problem with the car at all
Μειονεκτήματα: I had to call and extend the time I had it because our flight for cancelled and the agent said he was going to give me a discounted rate on the extra day but I looked t my card and they had charged double. I called to get it fixed and the lady said there was nothing she could do about it because the guy I spoke with had no authorization to give me a discount
κριτική από
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5,2
Μειονεκτήματα: Total FUBAR operation at Alamo counter would not recommend these idiots!!
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