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8,8
Πλεονεκτήματα: Quick service at desk. Easy access to vehicle. Clean vehicle. Terrific value, moneywise.
Μειονεκτήματα: Long walk from terminal to desk, with moving walkways inoperative that day.
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2,0
My reservation was sent to the wrong location
Μειονεκτήματα: They were all sold out of cars and I had to walk to another facility to book another reservation.
κριτική από
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4,4
Poor Customer Service
Μειονεκτήματα: I wanted to extend my rental. The credit card I had on file was lost, and discontinued. They would not take a new credit card over the phone. They said this was for my own protection, and prevents fraudulent car rentals. However the car has already been rented... I had already proven my identity when I picked it up. I was not renting a new car. Unless someone had stolen my car, credit card, and was conscientious enough to call Alamo to extend the rental... there is no reason to worry about fraud. Additionally other large companies take credit card information over the phone. To say it is not a secure method is lazy, and hinders Alamo from providing a better customer experience. The customer service rep agreed that the policy did not make sense in my case, but that she could do nothing about it, it was simply "the policy." To me, then, that is the definition of bad policy. I was forced to return to the airport, out of my way, to prove for the second time I am who I am. Just a terrible customer service experience. I will not be renting with Alamo or affiliated Alamo brands in the future.
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10,0
Πλεονεκτήματα: Easy pick up and drop off as well as excellent value.
κριτική από
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5,6
Μειονεκτήματα: I had to pay two times for the insurance. At the end, it cost me around $60 a day, where it should have cost me only $35 per day. Just make sure that they will not charge you twice for the insurance!!
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10,0
Πλεονεκτήματα: Great price and quick service, just a great experience
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10,0
Excellent value
Πλεονεκτήματα: I choose "Special Desl" as you don't know what you'll get for the special low price. I ended up wirh a compact SUV which was prefect for my winter road trip up to Lake Tahoe and back !
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10,0
Exactly what I wanted.
Πλεονεκτήματα: Onsite, fast pickup and drop off. Even an upgrade. What else could you ask for?
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9,6
Great customer service!
Πλεονεκτήματα: When I made my car rental and flight reservations, I did not realize that they is a John Wayne and a Bob Hope airports, one in Burbank and other in Orange County. So I mixed both up! I landed in John Wayne airport to get my car rental and did not realize it was in Burbank, The gentleman at the desk so helpful and understanding, he tried his best to honor my car rental rate which was for Burbank and not Orange County. I was able to return the car at Burbank and Alamo honored the same rate without any additional fees. I NEVER, write comments/feedbacks, but I have so very blown away at the level of service I received from Alamo car rental I had to. Despite my oversight with the wrong locations, most everyone I spoke with and or interacted with was so helpful, friendly and professional. Please look into the names of this people, as they deserve recognition. Thank you!
Μειονεκτήματα: When I returned the car at Burbank Alamo, the female at the desk was so unfriendly and down right rude. She was so resistant to honor the rate/price, even after I explained to her that I had called Alamo and spoken with them. Finally she reluctantly adjusted and credited me back to my card, then handed me a new receipt and said "here". She did not ruin my awesome experience I had with Alamo, but she should definitely be looked into.
κριτική από
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6,4
Troubles All Around
Πλεονεκτήματα: * The car was clean and filled with gas.
Μειονεκτήματα: * Finding the car rental place at Burbank Airport if you are not coming in for a flight is near impossible! My husband and I went around twice before we found out that there was no parking for non-rental cars and he had to drop me off at the Alamo rental place and then leave. The signs (or lack of them) made getting to my rental place on time stressful and we ended up being 15 minutes late. *Once we got onto the freeway, the car started making the high pitch sound from the window at 70 mph. We were going the speed of traffic to Chico on the 5 freeway and this loud high pitch sound made me want to turn on the radio and set it to high to drown out the sound. There must be a seal broken or something on the window but what puzzled me is that the car was relatively new with only 13, 500 miles. Need less to say, the 7 hours there and back to Chico was a very noisy annoying drive. * When we were on the streets of Chico, the car made a ratting sound. It sounded like it was on the dashboard and the rattling continue for the whole trip when the car was driven at low speeds (20 - 40 mph).
κριτική από
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10,0
Πλεονεκτήματα: Self-service kiosk is a wonderful! I was in/out in no time!! No hassle on the type of vehicle. Very efficient. Thank you Alamo.
κριτική από
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5,6
Counter employee was not very friendly
Πλεονεκτήματα: The car was nice
Μειονεκτήματα: I received an additional charge of $12.00 with no explanation. We filled the gas tank, everything was paid in full in advance
κριτική από
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8,8
Πλεονεκτήματα: Quick service at desk. Easy access to vehicle. Clean vehicle. Terrific value, moneywise.
Μειονεκτήματα: Long walk from terminal to desk, with moving walkways inoperative that day.
κριτική από
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10,0
Πλεονεκτήματα: Easy pick up and drop off as well as excellent value.
κριτική από
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10,0
Πλεονεκτήματα: Great price and quick service, just a great experience
κριτική από
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10,0
Excellent value
Πλεονεκτήματα: I choose "Special Desl" as you don't know what you'll get for the special low price. I ended up wirh a compact SUV which was prefect for my winter road trip up to Lake Tahoe and back !
κριτική από
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10,0
Exactly what I wanted.
Πλεονεκτήματα: Onsite, fast pickup and drop off. Even an upgrade. What else could you ask for?
κριτική από
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9,6
Great customer service!
Πλεονεκτήματα: When I made my car rental and flight reservations, I did not realize that they is a John Wayne and a Bob Hope airports, one in Burbank and other in Orange County. So I mixed both up! I landed in John Wayne airport to get my car rental and did not realize it was in Burbank, The gentleman at the desk so helpful and understanding, he tried his best to honor my car rental rate which was for Burbank and not Orange County. I was able to return the car at Burbank and Alamo honored the same rate without any additional fees. I NEVER, write comments/feedbacks, but I have so very blown away at the level of service I received from Alamo car rental I had to. Despite my oversight with the wrong locations, most everyone I spoke with and or interacted with was so helpful, friendly and professional. Please look into the names of this people, as they deserve recognition. Thank you!
Μειονεκτήματα: When I returned the car at Burbank Alamo, the female at the desk was so unfriendly and down right rude. She was so resistant to honor the rate/price, even after I explained to her that I had called Alamo and spoken with them. Finally she reluctantly adjusted and credited me back to my card, then handed me a new receipt and said "here". She did not ruin my awesome experience I had with Alamo, but she should definitely be looked into.
κριτική από
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10,0
Πλεονεκτήματα: Self-service kiosk is a wonderful! I was in/out in no time!! No hassle on the type of vehicle. Very efficient. Thank you Alamo.
κριτική από
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2,0
My reservation was sent to the wrong location
Μειονεκτήματα: They were all sold out of cars and I had to walk to another facility to book another reservation.
κριτική από
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4,4
Poor Customer Service
Μειονεκτήματα: I wanted to extend my rental. The credit card I had on file was lost, and discontinued. They would not take a new credit card over the phone. They said this was for my own protection, and prevents fraudulent car rentals. However the car has already been rented... I had already proven my identity when I picked it up. I was not renting a new car. Unless someone had stolen my car, credit card, and was conscientious enough to call Alamo to extend the rental... there is no reason to worry about fraud. Additionally other large companies take credit card information over the phone. To say it is not a secure method is lazy, and hinders Alamo from providing a better customer experience. The customer service rep agreed that the policy did not make sense in my case, but that she could do nothing about it, it was simply "the policy." To me, then, that is the definition of bad policy. I was forced to return to the airport, out of my way, to prove for the second time I am who I am. Just a terrible customer service experience. I will not be renting with Alamo or affiliated Alamo brands in the future.
κριτική από
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5,6
Μειονεκτήματα: I had to pay two times for the insurance. At the end, it cost me around $60 a day, where it should have cost me only $35 per day. Just make sure that they will not charge you twice for the insurance!!
κριτική από
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6,4
Troubles All Around
Πλεονεκτήματα: * The car was clean and filled with gas.
Μειονεκτήματα: * Finding the car rental place at Burbank Airport if you are not coming in for a flight is near impossible! My husband and I went around twice before we found out that there was no parking for non-rental cars and he had to drop me off at the Alamo rental place and then leave. The signs (or lack of them) made getting to my rental place on time stressful and we ended up being 15 minutes late. *Once we got onto the freeway, the car started making the high pitch sound from the window at 70 mph. We were going the speed of traffic to Chico on the 5 freeway and this loud high pitch sound made me want to turn on the radio and set it to high to drown out the sound. There must be a seal broken or something on the window but what puzzled me is that the car was relatively new with only 13, 500 miles. Need less to say, the 7 hours there and back to Chico was a very noisy annoying drive. * When we were on the streets of Chico, the car made a ratting sound. It sounded like it was on the dashboard and the rattling continue for the whole trip when the car was driven at low speeds (20 - 40 mph).
κριτική από
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5,6
Counter employee was not very friendly
Πλεονεκτήματα: The car was nice
Μειονεκτήματα: I received an additional charge of $12.00 with no explanation. We filled the gas tank, everything was paid in full in advance
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