Πλεονεκτήματα: "Seats were ok"
Μειονεκτήματα: "The jerks left early despite the fact that security and baggage were backed up. We ran to our gate and barely missed the flight. Jerks! Who leaves early when so many passengers are missing?!"
Μειονεκτήματα: "Bigger seats"
Πλεονεκτήματα: "How quick American Airlines moves to keep people on time."
Μειονεκτήματα: "The American Airlines staff seemed like they were in a bad mood, not very friendly. Nothing outrageous though."
Μειονεκτήματα: "AA seats are very small and narrow. The reclining part was uncomfortable. I prefer legroom and comfort at Delta Airlines."
Μειονεκτήματα: "Certain crew members could've been a bit more approachable and friendly."
Πλεονεκτήματα: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Μειονεκτήματα: "service, flight delayed over 2 hours, missed connections, missed a whole day in europe"
Πλεονεκτήματα: "Help with check-in"
Μειονεκτήματα: "More friendly staff on airplane"
Πλεονεκτήματα: "On time despite ground hold"
Μειονεκτήματα: "Having flight attendants board with 4 bags and taking most storage"
Μειονεκτήματα: "Crew serving food passed me by by, seemed rushed and missed my row."
Πλεονεκτήματα: "Early arrival!"
Πλεονεκτήματα: "it was fine."
Μειονεκτήματα: "annoying to be forced to check our carry ons when there is clearly still room in the overhead bins."
Πλεονεκτήματα: "People were ok"
Μειονεκτήματα: "The boarding process is a mess at this airport. Feel sorry for anyone with accessibility issues. Stairs to all planes."
Μειονεκτήματα: "I was unable to order a vegan meal in advance of the flight online."
Μειονεκτήματα: "Flight was delayed twice, plane was old and dirty in need of maintenance. We had Hard landing and had to unboard onto a people mover. Thankful it was a short flight."
Μειονεκτήματα: "Very uncomfortable American airlines is the worst"
Μειονεκτήματα: "Unexpected extra charge for checked bag. We only had one each but paid $100! We booked 6 of us and 4 didn’t pay but my husband and I did. Don’t understand!"
Πλεονεκτήματα: "I appreciated that they were interested in the general welfare of the whole craft in the midst of storms."
Μειονεκτήματα: "The long delays, the cancellation near midnight, the long lines to what I thought was going to be some type of reimbursement for all the inconvenience at now having to find lodging for the evening, spend an entire day back at the airport, and transport myself from the NEW airport they made available for me from the original airport I had chosen. Absolutely NO compensation or reimbursement due to "weather." While I understand they can't control the weather, this is literally one of the greatest elements in their company. They should have provisions FOR it. Running out of airlines I could trust and rely on, and thought American would deliver. But No, not even this one. Extremely disappointed and staying away from AA."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "They kept on schedule. We"
Μειονεκτήματα: "I was not notified of flight changes and until I called the Airline my husband and I were intended to sit far apart. I booked this trip back in Jan. and we were supposed to be across the aisle from each other. We ended up in the last row of seats of both flights. We never knew of the changes until we tried to get boarding passes."
Πλεονεκτήματα: "Seats were too tight and too close together."
Πλεονεκτήματα: "How nice the landing was. And how really sort it was"
Μειονεκτήματα: "The seats are very tight."
Μειονεκτήματα: "Old plane No outlet No screen No USB Poor food quality"
Πλεονεκτήματα: "Nice people to fly with"
Μειονεκτήματα: "Just never enough leg room❗️"
Μειονεκτήματα: "Very slow boarding. No overhead space."
Πλεονεκτήματα: "Great service. And flight and food"
Πλεονεκτήματα: "Pretty good dinner and breakfast, complimentary wine"
Μειονεκτήματα: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Μειονεκτήματα: "Check in at Paris took 2 hours to get through passport control and baggage pick up."
Μειονεκτήματα: "Audio jacks were not compatible with most headphones, healthier food choices could be offered"
Μειονεκτήματα: "Seating. Plus our previous flights on American were horrible. Too many delays to note. (Late plane, mechanical issues, boarded anyway, sat on plane 2 hours, sent to a new gate, delayed, boarded, sat on new plane 2hrs waiting for food truck (chips), etc. Trip from hell"
Πλεονεκτήματα: "I like that American offers free movies thru their app but there was a glitch and I couldn't get it to work!"
Μειονεκτήματα: "Couldn't get the entertainment app to work"
Πλεονεκτήματα: "Everything was on time and great."
Μειονεκτήματα: "Ever thing was fine."
Πλεονεκτήματα: "I likes that I was able to pick my seat for the same price."
Μειονεκτήματα: "The staff, American airlines did not accommodate me. I purchased a first class ticket American airlines flight was delayed making me late for my connection on another American flight. I was given a coach ticket and told to take it leave it."
Πλεονεκτήματα: "Ground delay but we still got there in time and I made a close connectionshort flight"
Πλεονεκτήματα: "How amazing is it in any service oriented business that the professionals around you provide service with a smile and are attentive to your needs!"
Μειονεκτήματα: "Why do I pay $25 extra to check my bag when everyone else brings theirs to the gate and checks them for free?"
Πλεονεκτήματα: "Seat comfort, the crew and the actual flight were good."
Μειονεκτήματα: "Due to the extended delay I didn't get back to my apartment in NYC and to sleep until after 3 a.m."
Πλεονεκτήματα: "Great customer service from the ticketing agents, gate agents, flight attendants and pilots!"
Πλεονεκτήματα: "The flights were on time. The crew friendly and seats comfortable."
Μειονεκτήματα: "Not a better selection of food items."
Πλεονεκτήματα: "No internet on long light!!!!"
Πλεονεκτήματα: "Entertainment and seats on the plane"
Μειονεκτήματα: "Crew was not very polite, looks like they don't like their job, boarding was very slow and confusing, who ever was directing at the door did not have a speaker, passengers were looking for information and no one had an answer. Check bag stands outsides, those guy don't have any maners, they talk to people in Avery disrespecful way"
Πλεονεκτήματα: "Easier to board. Smaller plane so not as many people to climb over"
Μειονεκτήματα: "Planes overall every airline are too tight but AA seemed better than others I've been on actually"
Πλεονεκτήματα: "The rebooking services provided by Tawanna, who was very pleasant and helpful in a stressful time."
Μειονεκτήματα: "Not getting home."
Μειονεκτήματα: "The most horrendous costumer service & treatment from AA employees aether in the LAX airport and on the phone by costumer service."
Πλεονεκτήματα: "Empty flight, lots of room and space."
Μειονεκτήματα: "Nothing- all was great"
Μειονεκτήματα: "They could have told me more than 24 hours before my flight that they changed me to a different flight 4 hours earlier in the day!"
Πλεονεκτήματα: "The crew was good. Some flight attendants aren’t very personable."
Μειονεκτήματα: "Pretzels? Really bad."
Πλεονεκτήματα: "Crew was very pleasant."
Μειονεκτήματα: "Flight was extremely late arriving."
Μειονεκτήματα: "WiFi could have been better, and seats could have been better"
Πλεονεκτήματα: "Crew was great."
Μειονεκτήματα: "The tv on my red eye was not working and the light kept me up."
Πλεονεκτήματα: "Friendly crew members."
Μειονεκτήματα: "Food was meh."
Πλεονεκτήματα: "Seats were the most uncomfortable I've experienced in years"
Μειονεκτήματα: "Flight was delayed two hours."
Μειονεκτήματα: "The bathroom gets messed ( wet paper towels on floor) by irresponsible passengers, stays yucky ."
Πλεονεκτήματα: "On time!! Arrived in Athens early:)"
Μειονεκτήματα: "Very poor quality food! For breakfast I received a rock-hard croissant and a fruit plate with 9 grapes and 4 tiny pieces of mellon. The 767 plane was extremely noisy. Good thing I have noise cancelling headphones. Limited selection of movies and for some reason I could not locate any song or music categories."
Πλεονεκτήματα: "On time departures and landings"
Μειονεκτήματα: "flight had left by the time the delayed flight from MUC reached IAD => got rebooked on DL via ATL"
Μειονεκτήματα: "The food was really mediocre,no good."
Πλεονεκτήματα: "Seats were quite comfortable. Service pretty great."
Μειονεκτήματα: "The only issue was checking my bag at MHT. The guy at the desk had no idea what he was doing, and it made me really nervous."
Μειονεκτήματα: "Small old plane without any entertainment."
Μειονεκτήματα: "food seats were not equipped with personal TV screens"
Πλεονεκτήματα: "We arrived earlier than expected, the flight crew was attentive and friendly. The gate staff was really helpful in helping to sort out a last minute dilemma"
Πλεονεκτήματα: "I liked the comfortable seat and the empty seat between myself and the other passenger in my row. Staff were lovely and very friendly."
Πλεονεκτήματα: "I liked that the plane did not crash"
Μειονεκτήματα: "I didn't get to fly because there was a mismatch in the booking for my name. Listed as Michael Murray Joseph but my name on my passport is Michael Joseph Murray"
Πλεονεκτήματα: "Great stuff, very friendly and attentive."
Μειονεκτήματα: "When asked to be seated next to each other, my husband and myself, we weren't not helped at all."
Πλεονεκτήματα: "Love the cookie! Good crew."
Πλεονεκτήματα: "Access to entertainment online with the app was good. Good customer service. Nice memorable suit case tag gifts for the inaugural flight. Friendly staff."
Πλεονεκτήματα: "Everybody was so friendly"
Μειονεκτήματα: "Constant changes to the departure time."
Πλεονεκτήματα: "Crew was friendly, boarding was easy."
Μειονεκτήματα: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Μειονεκτήματα: "I paid for the entertainment and I had no sound. Flight attendant handed me a very full glass of orange juice from an awkward angle that I had to reach over my seat and back cussing me to spill a few drops on the passenger next to me. She wasn't thrilled and the attendant just walked off. I was really awkwardly embarrassed."
Πλεονεκτήματα: "Let us sleep with out disturbing!"
Πλεονεκτήματα: "The woman at customer service was very nice telling me my flight was rebooked for the morning."
Μειονεκτήματα: "Airport closed with no accommodation or resources. Slept freezing in a chair. Late flight and stranded overnight with no compensation, apology or reason why/where to go/what to do."
Πλεονεκτήματα: "I know that they've been in the news a lot lately for poor decisions, but everybody from the check-in counter through the flight crew were fantastic. I had a service dog with me, and they upgraded someone from a window seat in economy to allow me and the dog a window seat (rather than the middle seat we had been assigned)."
Μειονεκτήματα: "Two people were assigned the same seat"
Πλεονεκτήματα: "Nothing. Never again"
Μειονεκτήματα: "Rude and unhelpful. No empathy or concern. Erik"
Μειονεκτήματα: "Flight was cancelled and initial Customer Service Representative was not helpful at all."
Πλεονεκτήματα: "Large bottle of premium wine was nice"
Μειονεκτήματα: "No hot food."
Μειονεκτήματα: "Major maintenance delays made the 0600 flight take off late and missed our connection so had to go to a later flight, then that flight also got maintenance delays so our 8 hour trip took closer to 15 hours..."
Πλεονεκτήματα: "Since we were the last ones to arrive at the gate because of our delayed flight they had to check our carry-on baggage with the luggage we didn't have locks and nomally what we carry in that bag are fragile or valuable things. They should at least have plastic gauzes or fragile stickers to put on the bags. I don't know the reason but the flight attendants left about the last 6 rows of passengers without pretzels or drinks. There was no device to view movies. Leg space too tight."
Πλεονεκτήματα: "Attendants were friendly."
Μειονεκτήματα: "Much more cramped than other airlines."
Μειονεκτήματα: "Total disaster due to some snow, excessive delays"
Μειονεκτήματα: "Flight was delayed 2 hours from Manchester, which would have made me miss my connecting flight to MIA"
Πλεονεκτήματα: "The crew was fine."
Μειονεκτήματα: "It was hot on the plane the entire flight. The seats are too narrow and not enough leg room. I sat in the middle seat and sandwiched in between two tall men , so I had no room to move on a 3 hr flight. Seats not comfortable for long travel. Too many people have large luggage that should be checked not carry on."
Πλεονεκτήματα: "the boarding was easy, the crew was nice and attentive and brought plenty of water. WiFi worked much better than other flights."
Μειονεκτήματα: "the food was not very good and the seats were not very comfortable"
Πλεονεκτήματα: "It was a small prop plane but the flight was amazingly smooth."
Πλεονεκτήματα: "The flight boarded early and orderly. We were able to take off a few minutes early because of that. Flight & seats were very comfortable. Crew were very courteous & professional (even at that early hour). Arrived at SFO approx. 15-20 minutes early. Wish all of my flights went this great. Thank You"
Μειονεκτήματα: "I didn't order any food, was only given a snack so I can't really comment on food. There were plenty of drinks offered by crew throughout entire flight."
Πλεονεκτήματα: "The customer service. They are so polit."
Μειονεκτήματα: "Everything was good."
Μειονεκτήματα: "Was so hot in the plane while we were stuck on runway ir was ridiculous. I was just sitting there literally sweating to the point my shirt was soaking wet."
Πλεονεκτήματα: "I arrived safely."
Μειονεκτήματα: "The return flight was delayed three times. I am a man of average height and there was not enough legroom with my seat."
Πλεονεκτήματα: "Easiest boarding process I've ever had. Terrific!"
Μειονεκτήματα: "No in flight entertainment, small cramped"
Πλεονεκτήματα: "PROS: easy boarding, flights on-time or early, helpful staff, let us pre-board to wipe seats for our nut-allergic child, ERW airport less hectic than JFK and similar driving times to Manhattan."
Μειονεκτήματα: "CONS: one of our screens didn't work, wish planes were nut-free and served more allergy friendly snacks,"