Μειονεκτήματα: "Nothing. Flight was amazing"
Πλεονεκτήματα: "The plane size & comfort was excellent. The staff were very friendly"
Μειονεκτήματα: "Klm is the best, even on a 40min they served small breakfast."
Πλεονεκτήματα: "Nice crew, good food."
Μειονεκτήματα: "Both bathroom were not working in business class area."
Πλεονεκτήματα: "Muslim food"
Πλεονεκτήματα: "KLM STAFF WERE VERY PROFESSIONAL"
Μειονεκτήματα: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Πλεονεκτήματα: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Πλεονεκτήματα: "Great airline"
Πλεονεκτήματα: "Newer plane, crew was amazing, seats were adjustable"
Πλεονεκτήματα: "Reclinable seats."
Μειονεκτήματα: "The food!! The lights could be dimmed as it was a night flight."
Μειονεκτήματα: "KLM crew exceed our expectations"
Πλεονεκτήματα: "Crew was great, very responsive and hospitable!"
Μειονεκτήματα: "more lunch choices, especially choices without dairy products."
Πλεονεκτήματα: "Crew were great"
Μειονεκτήματα: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Πλεονεκτήματα: "Nice staff and no delay"
Μειονεκτήματα: "Instead of crisps maybe a bit of cheese or crackers"
Πλεονεκτήματα: "The crew is really welcoming"
Μειονεκτήματα: "The seats are too narrow and a bit too hard"
Πλεονεκτήματα: "Food, entertainment and crew was exceptionally friendly."
Μειονεκτήματα: "Seats not great for such a long flight."
Πλεονεκτήματα: "Crew was great and professional."
Μειονεκτήματα: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Μειονεκτήματα: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Πλεονεκτήματα: "The crew were amazing and the flight was very smooth."
Μειονεκτήματα: "Keep up the good work"
Μειονεκτήματα: "No reading light in my seat..."
Πλεονεκτήματα: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Μειονεκτήματα: "tough to sit on a plane for 9.5 hours"
Πλεονεκτήματα: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Μειονεκτήματα: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Πλεονεκτήματα: "Boarding agent extra effort to improve my seating!"
Μειονεκτήματα: "Food amount less than expected."
Μειονεκτήματα: "old screens and entertainment system leg room to small"
Πλεονεκτήματα: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Μειονεκτήματα: "Still waiting to board after missing this connection had to be booked on another airline"
Πλεονεκτήματα: "The crew was efficient. Flight left on time. Food and wine served."
Μειονεκτήματα: "No entertainment."
Πλεονεκτήματα: "Good selection of movies."
Μειονεκτήματα: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Πλεονεκτήματα: "The leg room, was surprisingly roomy"
Μειονεκτήματα: "The food and that there was no entertainment."
Μειονεκτήματα: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Μειονεκτήματα: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."
Πλεονεκτήματα: "Comfort economy well worth the extra."
Μειονεκτήματα: "OLD plane without comfort or entertainment"
Πλεονεκτήματα: "great choice of entertainment content, friendly crew"
Μειονεκτήματα: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Μειονεκτήματα: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy! We ended up flying from Toronto to Paris then to Bordeaux. Lost my upgrade money for seats. Now have to deal with KLM for refund!"
Μειονεκτήματα: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Πλεονεκτήματα: "Easy airport business"
Πλεονεκτήματα: "Everytime she passed she was hitting me or I had to hold my drink so that she wouldn't knock it off"
Πλεονεκτήματα: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Μειονεκτήματα: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Πλεονεκτήματα: "Flight attendants tried their best given what they had to work with."
Μειονεκτήματα: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Πλεονεκτήματα: "Flight attendants were friendly, but they only had limited resources to work with."
Μειονεκτήματα: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Πλεονεκτήματα: "Spacious cabins, friendly service"
Πλεονεκτήματα: "Good flight, we got a nice snack despite it being a short flight, the staff was great."
Πλεονεκτήματα: "We love the flight all the way"
Πλεονεκτήματα: "Crew was excellent"
Μειονεκτήματα: "Economy was very tight! Seats were uncomfortable"
Πλεονεκτήματα: "Excellent service and comfortable flight"
Μειονεκτήματα: "Flight delay roughly an hour"
Πλεονεκτήματα: "It was very comfortable"
Μειονεκτήματα: "The crew was great"
Μειονεκτήματα: "The plane to Guatemala was the worst plane I've got in on"
Πλεονεκτήματα: "Pilot was Awesome"
Μειονεκτήματα: "The crew was eh not very friendly"
Πλεονεκτήματα: "Crew was nice, entertainment was good"
Μειονεκτήματα: "Food was mediocre"
Πλεονεκτήματα: "Emergency row seating is great for really tall skinny people. Plenty of legroom but seat width by no means helpful."
Πλεονεκτήματα: "It was standard AA service"
Μειονεκτήματα: "After flying in Delta Comfort+, American’s forward economy section is just nothing."
Πλεονεκτήματα: "I am traveling with my 79yr old infirm mother. The crew was so kind & so helpful! On the scale of 1-10 (10=Best) they were like 100! Even though my flight was delayed a bit it was still VERY GOOD! Plus the flight was amazing. The flight was also amazing. Even though we were flying though a storm."
Μειονεκτήματα: "You couldn’t have been on time because of the storm so there’s nothing that you could have done"
Πλεονεκτήματα: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Πλεονεκτήματα: "I hated the whole experience"
Μειονεκτήματα: "I’ve never flown American Airlines and the flight was on time."
Πλεονεκτήματα: "The crew was wonderful and very caring, he made a difference in the overall flight. He was super friendly and ensured that I needed everything that I wanted and more."
Μειονεκτήματα: "Probably adding personal entertainment on each seat would be great."
Μειονεκτήματα: "British Airways is impossible to get in touch with! We had a 2 hour delays so I missed the connection from London to Edinburgh and now I can’t get ahold of an agent to inquire for standby. So instead I get to wait 9 hours for the next flight out."
Πλεονεκτήματα: "Couldn't get own crew closed gate and would not open door."
Μειονεκτήματα: "Crew closed gate before the 10 min delayed time, knowing connecting passengers would not be able to make it. From a flight 10 min late."
Πλεονεκτήματα: "Smooth Flight"
Μειονεκτήματα: "Delayed on both flights"
Πλεονεκτήματα: "The crew on this flight was excellent."
Μειονεκτήματα: "For the fourth flight in a row with American the flight was late. I guess you don’t want to be in a hurry with this airline and have a long layover if you are connecting."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Μειονεκτήματα: "Missed connection due to AA gate agent not holding for a couple of minutes for connecting passengers. Also was given incorrect connnecting gate number. Resulted in extra flight and 5 more hours of travel in overnight trip. Also had maintenance delay on earlier AA flight."
Πλεονεκτήματα: "Ease of travel. Seamless boarding process."
Πλεονεκτήματα: "Left on time, service was good."
Πλεονεκτήματα: "How nice the landing was. And how really sort it was"
Πλεονεκτήματα: "The seats were comfy and spacious."
Πλεονεκτήματα: "Flight was on time, crew was friendly."
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "I booked a LATAM flight for a 10.5 hour flight specifically because they have better in flight entertainment. I arrived at the airport and found it it was operated by AA. 10.5 hours with zero in flight entertainment. HORRIBLE EXPERIENCE."
Πλεονεκτήματα: "Friendly crew"
Μειονεκτήματα: "Movies selection poor and games could be better and touch screen not working properly"
Μειονεκτήματα: "Old airplane, bad food"
Πλεονεκτήματα: "Timely and comfortable flight!"
Πλεονεκτήματα: "Flight was delayed. No food offered."
Μειονεκτήματα: "delayed 2 hrs in perfect weather"
Πλεονεκτήματα: "Pretty good dinner and breakfast, complimentary wine"
Μειονεκτήματα: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Πλεονεκτήματα: "Nice crew, quick boarding"
Μειονεκτήματα: "quite a bumpy ride, passenger's drink next to me went everywhere as a result; No entertainment"
Μειονεκτήματα: "Delayed by two hours."
Πλεονεκτήματα: "The plane"
Μειονεκτήματα: "The waiting time due to the storm and the no communication from the crew . 5 hours strand on the tarmac plus 9 flying."
Πλεονεκτήματα: "Everything was excellent"
Πλεονεκτήματα: "Didn't have to turn around & come back like other flight. Still got to my destination in time."
Μειονεκτήματα: "hour delay because too hot to land in El Paso, only then did they need to fuel the plane, then realized plane was overweight, made me wonder if making it up or really hadn't thought it out."
Μειονεκτήματα: "Flight was cancelled and we were never notified!"
Πλεονεκτήματα: "Crew was very courteous."
Μειονεκτήματα: "Delayed departure."
Πλεονεκτήματα: "Newer Aircraft had a little more legroom than I have seen in the past. Complimentary entertainment was excellent. It made the time on the ground and in the air go by quickly (even on this short flight)."
Μειονεκτήματα: "Time on the ground waiting for takeoff. We spent more time on the ground than in the air. But that is more the congestion at the airport than the airline."
Πλεονεκτήματα: "Comfortable flight. Streamlined boarding process"
Μειονεκτήματα: "Outbound flight was delayed by 2 hours because the flight crew that was supposed to fly our flight was delayed relying out of some other airport. Had to get a rental car and ended up reaching my friends place really late. And had an interview early next morning. Not ideal at all."
Μειονεκτήματα: "temperature was too hot and stuffy."
Πλεονεκτήματα: "Nothing: worst flight !"
Μειονεκτήματα: "Staff was not friendly at all"
Μειονεκτήματα: "I had reserved seats 31A and 15C for my flights 1561 and 6779, goinf Frankfurt to Dallas, and Dallas to San Jose. The charge for reserving seats was $182.03. Instead, I was put in mid-row seats 42D and 24E, on both flights. No notification or explanations from American Airlines or Kayak, and no refund...yet. Any comments?"
Μειονεκτήματα: "The only negative aspect of the three hopswas a couple of gate changes prior to boarding... one at Dallas and one at Charlotte and the could not have been much further apart, new gate from the original gate... but it made for a leg-stretcher during a long day of sitting"
Μειονεκτήματα: "Tiny seats in Economy, BA on the way to New York was so much better! Faulty seat which wouldn't recline properly and faulty entertainment system!! Having to pay extra for seat choice and then getting a tiny with no leg space or side space, again the BA plane on the way out was much better"
Μειονεκτήματα: "I was supposed to be there right now, but I'm still waiting in Chicago for my connecting flight to Dayton that was delayed."
Πλεονεκτήματα: "American Airlines is my favorite Airlines to fly. There is a little more leg room and the seats are a little wider. The staff is very professional and courteous."
Μειονεκτήματα: "Missed the connection in CLT to BTR even though flight status on AA's website indicated that it was delayed enough so that I could make the connection. Ended up spending the night in a cold-assed airport with minimal comfort. I was already confirmed on this flight and AA knew, or should've known, that I was enroute. Not pleased at all."
Πλεονεκτήματα: "Love PTO, always efficient."
Πλεονεκτήματα: "great gate personnel"
Μειονεκτήματα: "late times loading and taking off"
Πλεονεκτήματα: "The pilot acknowledged we had to wait an extra 25 min which he made up by stepping on it .... Or giving it more juice I guess . The good thing is even though we boarded late we arrived on time but no gates where available."
Πλεονεκτήματα: "Everything went smoothly, crew was friendly"
Μειονεκτήματα: "1 hour delay in departure from Lisbon"
Μειονεκτήματα: "Plugs to charge devices"
Μειονεκτήματα: "We had to beg for one cup of water on a 3 & 1/2 flight. Very poor customer service."
Πλεονεκτήματα: "Flashy new seats."
Μειονεκτήματα: "Flight delayed"
Μειονεκτήματα: "My bags were delayed, and ten days later, I still don't have them."
Πλεονεκτήματα: "Crew members were all very nice"
Μειονεκτήματα: "Long delays"
Μειονεκτήματα: "The TV was not working"
Μειονεκτήματα: "The entertainment is missing"
Μειονεκτήματα: "The flight was 45 minutes late leaving. My connection in Madrid was closing when I arrived. My luggage was not transferred due to this. I almost missed my plane. I am still waiting on my luggage to come to me. I only left Madrid yesterday so hopefully I will get my suitcase today"
Πλεονεκτήματα: "Comfortable flight. Staff were friendly, helpful and accomodating. Food was delicious."
Πλεονεκτήματα: "The ice cream bar served as a snack."
Μειονεκτήματα: "The flight left late. It was one of the most turbulent flights I’ve ever taken-multiple people threw up, including my son 5 times. The in flight entertainment didn’t work and service wasn’t great."
Πλεονεκτήματα: "short flight, no issues"
Μειονεκτήματα: "nothing of importance"
Πλεονεκτήματα: "Dinner Lunch Snacks Tea"
Μειονεκτήματα: "Everything was good"
Πλεονεκτήματα: "Crew did a great job!!"
Μειονεκτήματα: "Due to the age of the plane there was no outlet to plug in your phone."
Μειονεκτήματα: "The entertainment system kept bugging out on me and would not work correctly."
Πλεονεκτήματα: "Crew did their best while sweating with the passengers especially prior to take off"
Πλεονεκτήματα: "On time, great entertainment, friendly crew, good food, complementary ice cream:)"
Μειονεκτήματα: "Absolutely no leg room and I am regular woman passenger. It was really uncomfortable for the 2 tall young men to my left and right."
Πλεονεκτήματα: "Clean, new airplane."
Μειονεκτήματα: "Seats very cramped; no free tea or coffee?!"
Πλεονεκτήματα: "it got there"
Μειονεκτήματα: "how it got there"
Μειονεκτήματα: "Everything was for sale"
Μειονεκτήματα: "Rude staff, incompetent customer care"
Πλεονεκτήματα: "Comfortable enough seats"
Μειονεκτήματα: "Not even drinks were served"
Πλεονεκτήματα: "Nice plane and nice staff"
Μειονεκτήματα: "No free water or coffee? Absurd."
Πλεονεκτήματα: "Dinner, friendly crew"
Μειονεκτήματα: "Quality of entertainment"
Πλεονεκτήματα: "flight OK. Palermo airport dreadful"
Μειονεκτήματα: "BA told us we could manage alone as a disabled traveller. Then when we tried to go through control they sent us somewhere different and said we couldn't go through as not reiustered disabled!! We had to register and be accompanied. Admittedly the red cross lady was excellent but we then got nothing to eat and felt like criminals. They said this was Italian law. It isn't We've been to Italy dozens of times with no problems. It needs fixing!!!!"
Πλεονεκτήματα: "Did not watch entertainment. Tried to nap."
Μειονεκτήματα: "Blankets felt very worn and crusty."
Πλεονεκτήματα: "The crew was wonderful"
Μειονεκτήματα: "Since it was British Air, we would have had to pay $800 total to get seat assignments in advance. Because I refused to pay this exorbitant amount, my wife and I got whatever seats were leftover as assigned by BA's computer. As it was, there computer was all screwed up and we couldn't see our seat assignments or check in online and had to do that at the airport. Others reported getting tangled up with BA's computer system."
Μειονεκτήματα: "Didn't know catering was on sale"
Μειονεκτήματα: "No free food. No movie, no usb"
Μειονεκτήματα: "The seats were too close. The food could have been better."
Πλεονεκτήματα: "Great Crew, fast boarding, very accommodating"
Πλεονεκτήματα: "The flight and everything associated with it. Food, crew etc"
Μειονεκτήματα: "Customer services failed me"
Μειονεκτήματα: "Too many follow ups No response and same updates when u check for one"
Πλεονεκτήματα: "Flight was smooth."
Μειονεκτήματα: "Having to pay for coffee! And it tasted terrible! C'mon!"
Μειονεκτήματα: "Same as above."
Πλεονεκτήματα: "Luggage delayed."
Πλεονεκτήματα: "Staff very friendly and attentive"
Πλεονεκτήματα: "We got to our destination safely which is always the most important thing."
Μειονεκτήματα: "There didn't seem to be as much space as usual on international flights. The plane never got to a comfortable temperature and we were hot all the way home. One of our tv's didnt work which made for a very long 8 + hours."
Μειονεκτήματα: "Middle seat, very cramped and I'm short"
Πλεονεκτήματα: "On time and accommodating"
Μειονεκτήματα: "All ok"
Πλεονεκτήματα: "I flew economy. I was happy that I didn't feel tightly confined in my seat. I'm 5ft. 11 in. tall and had enough legroom so that me knees didn't get pressed up against the seat in front of me. I had the vegan meal and it was good! The staff on board were friendly and professional even when a customer a few rows ahead argued with them! They were able to hear the man out and resolve the problem amicably."
Πλεονεκτήματα: "Very clean craft, Nice staff and smooth flight."
Πλεονεκτήματα: "Timeliness and service were decent"
Μειονεκτήματα: "Food and leg space were mediocre"
Πλεονεκτήματα: "Crew is very nice"
Μειονεκτήματα: "Seats are pretty small"
Πλεονεκτήματα: "Liked the private bin to hold personal belongings in."
Μειονεκτήματα: "Paid $81 used for a twin seat and they assigned the second seat to another traveler without refunding my $81 dollars. The passenger was over 6ft and large taking up a large amount of space."
Πλεονεκτήματα: "The gate agent"
Μειονεκτήματα: "I was sitting in business class and the crew ignored the passengers for most of the flight. They sounded like they were having a party in the galley."
Πλεονεκτήματα: "Pleasant and helpful crew;"
Πλεονεκτήματα: "Mostly everything except for the entertainment, which on my previous travels with you entertainment was good. Crew and ground staff have so far always been nice."
Μειονεκτήματα: "Selection of movies weren't so good. Been having trouble with the online checking when coming from England to LA"
Μειονεκτήματα: "Flight was cancelled . And BA didn't manage it well for me . I am flying business . And have gold frequent flyer . And they offered cheap hotel by airport . Without even a shuttle to go to. I managed to go by myself . You have to stand on a line for an hour to get answers and another line with another 45 minutes to find solution. It's really bad ."
Πλεονεκτήματα: "Crew was great, especially Terrace to Vancouver part, very rough landing in Edmonton, which I know is not the airlines fault."
Μειονεκτήματα: "More leg room, when the people in front laid back their seat, it was crowded."
Μειονεκτήματα: "There was no coffee or tea available on the flight"
Πλεονεκτήματα: "Food in premium economy was pretty good."
Μειονεκτήματα: "Flight was 2 hours late leaving Heathrow"
Πλεονεκτήματα: "Seats in Dreamliner have a small pitch. The plane itself is awesome, crew is ok, food’s traditionally horrible."
Μειονεκτήματα: "Pretty much everything"
Πλεονεκτήματα: "Very nice flight attendants."
Μειονεκτήματα: "Sick people coughing and crying babies. :D"
Πλεονεκτήματα: "Slight delay due to mechanical issues"
Μειονεκτήματα: "In 25 years of traveling I think this is the worst food I ever had in a airplane. Lucky that the butter and the bread were eatable"
Πλεονεκτήματα: "Getting off"
Μειονεκτήματα: "Sore all over and a lousy cough"
Μειονεκτήματα: "They could not get my luggage through to the next flight to Chicago. I could not board because of that reason, and I had to fly to Denver then fly back Chicago."
Πλεονεκτήματα: "Great crew and smooth flight. Boarding is a bit stressful because storage is eaten up quickly by other passengers. Great movie selection and decent food. Thank you!"
Πλεονεκτήματα: "Friendly and quiet crew! Good, because the only thing I could do on the flight was sleep."
Μειονεκτήματα: "Was not told to download entertainment application until onboard and out of range for the wifi. They also didn't mention having ipads to rent, not sure if they were available."
Πλεονεκτήματα: "Flight was on time"
Μειονεκτήματα: "Didn't serve any free snacks or food."
Πλεονεκτήματα: "Movie selection"
Μειονεκτήματα: "Everything was ok"
Πλεονεκτήματα: "Crew was nice"
Μειονεκτήματα: "Airplane was old, uncomfortable and no screens"
Μειονεκτήματα: "Worst experience !!!!"
Πλεονεκτήματα: "Comfortable flight"
Μειονεκτήματα: "Food was average"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "Bad food, no entertainment. Uncomfortable plane"
Πλεονεκτήματα: "Overall a great experience."
Πλεονεκτήματα: "Plenty of room in economy for my 6'3" frame, friendly and helpful crew."
Μειονεκτήματα: "Everything was great - more selection on the movies/tv would be a plus"
Πλεονεκτήματα: "Boarding was easy"
Μειονεκτήματα: "This was a +10 hour trans Atlantic flight. We walked on and immediately noticed there were no TV screens. I expected that the crew would be handing out portable screens instead which would have been ok but pretty inconvenient. This was not the case. We asked the crew and were told that to have entertainment for the flight we would have to download the Air Canada flight into our OWN devices and connect to the airplane wifi. They also explained that you can't download the app while connected to the airplane wifi so anyone who wanted entertainment had to scramble to download the app while we were still on the ground and Use cellular data! at this point 300 people were either panicking because they didn't have a personal device with them, didn't have a charger for their device and so would have power issues or were forced to use up roaming data because they had non Canadian phone plans!!! At the very least staff should have told passengers about this setup while they were waiting at the gate, so that people would have time to download the app with airport wifi! add to all this the fact that the app was extremely low quality and the options for movies/show were disappointingly dated and limited. This was not officially a cheap low cost flight for my family but the service we got certainly would categorize it as such. Very disappointed."
Πλεονεκτήματα: "Superb flight and landing"
Μειονεκτήματα: "Filthy No entertainment Had to pay for beer and wine"
Μειονεκτήματα: "No room. Cramped, impossible to sleep on an overseas flight"
Μειονεκτήματα: "Air Canada cancelled the flght without notification. Sat in the airport from 10:45 in the morning until boarding call at 13:30! There were 8 cancelled flights to NYC because of Toronto return scheduling conflicts resulting from runway repair work. Air Canada customer service desk was horrible."
Μειονεκτήματα: "There was no wi-fi!!!"
Μειονεκτήματα: "They lost our luggage not only on the way to our destination but also on the way home both times in Toronto"
Μειονεκτήματα: "Air Canada has very poor communication with customers. Having seen that ALL flights were delayed (it was 9:40 pm when I connected through Toronto) I asked 2 Air Canada employees about my 10:30 flight that showed on time on the monitor but Kayak already said it was late. They said it was late due to late inbound aircraft. A fellow passenger informed me that TO was down to one runway and things would be late late - which they were. TALK to us Air Canada!!!"
Πλεονεκτήματα: "Easy to book and departure through LaGuardia is super easy - much better than JFK"
Μειονεκτήματα: "Would rather pay more for flight and have more inclusions - e.g. Luggage and food as part of ticket. Also the check in was slow even through self service; with a group of five and an international flight to Canada, the passport scanning didn't work so well and required lots of manual entry"
Πλεονεκτήματα: "The food and the crew."
Μειονεκτήματα: "The choice of movies was not as many or as good as other airlines that fly between HKG and PDX, such as Delta and Cathay Pacific."
Μειονεκτήματα: "Disappointed in the lack of room for one small carry-on. By the time I boarded following the proper protocol, all overhead space was taken. I hate that Air Canada charges extra for emergency exit, as I am tall so I do not fit in normal economy seats if the person in front of me reclines. Overall, would NOT recommend Air Canada because of all of my leg room issues."
Πλεονεκτήματα: "Right on time. No problems boarding"
Μειονεκτήματα: "No food/entertainment"
Πλεονεκτήματα: "Flight was on time and crew was friendly"
Μειονεκτήματα: "Old airplanes, not very clean"
Πλεονεκτήματα: "Short flight - no issues"
Μειονεκτήματα: "more movie and technology availability."
Πλεονεκτήματα: "Airplane features like the comfortable seating, leg room and window dimming capability. Head rest entertainment center and Flight Info graphics were great."
Μειονεκτήματα: "Overall the crew seemed bored and tired with their job. On-board announcements sounded disinterested, and crew seemed tight and not overly pleasant."
Μειονεκτήματα: "The boarding gate for small aircraft is very far away from the terminal. There was not enough seating for all those waiting for flights"
Πλεονεκτήματα: "There was enough legroom, as compared to airlines like Cathy Pacific."
Μειονεκτήματα: "All the flight attendants seemed a bit frazzled; I felt guilty for asking for wine with lunch, and you had to either use your own device or pay $10 to access the in-flight entertainment. Even then, I could only watch TV shows on my laptop --you need an app to see movies. Very strange and felt like being in a domestic flight."
Πλεονεκτήματα: "Zoned boarding"
Μειονεκτήματα: "Food limited and must be purchased. Entertainment must have downloaded app."
Μειονεκτήματα: "Tell customers beforehand that they need to download the AirCanada app to use wifi. One is unable to download the app in flight, and so we are without internet the entire time. I can't believe on this super long distance flight we didn't have TVs to watch anything. I had one on my first and shorter flight, but not the actual international flight portion? What the hell?"
Μειονεκτήματα: "If it's the same airline, why not wait for the 16 people that had a delayed connecting flight."
Μειονεκτήματα: "They overbooked. Almost didnt get one"
Μειονεκτήματα: "Even though I reconfirmed my kosher food, it was not on the plane."
Μειονεκτήματα: "Did not make this flight."
Πλεονεκτήματα: "Polite and friendly crew"
Μειονεκτήματα: "Connection was a hectic with staff sending up and down to get our boarding passes. TSA had short lines but long wait and a lot of attitude."
Μειονεκτήματα: "Both my flights (there and back) were delayed, my luggage was lost after I was asked to volunteer to check it in and on the delay (YYC to YUL), I wasn't even given a food voucher after being made to wait 8h in the airport. This was AFTER the crew promised they would hold the other flights (also operated by AC)"
Πλεονεκτήματα: "It was ok."
Μειονεκτήματα: "Not clean aircraft. My luggage left behind in Toronto.No entertainment unless you knew by chance that you need to download an application and having your own device.."
Πλεονεκτήματα: "It was a short flight!!"
Μειονεκτήματα: "The movies had no sound!"
Πλεονεκτήματα: "Loved the great GPS display."
Πλεονεκτήματα: "Boarding was pretty quick, efficient, on time"
Μειονεκτήματα: "Seats had least legroom of any plane I can remember. I'm not that tall and my knees were in the seat pocket the whole 5 hr flight. Also, the seats could stand to be a lot cushier. I felt like I was sitting on a piece of cardboard after the first 2 hours."
Πλεονεκτήματα: "4 and a half hours of delay and only 10 dollars voucher to eat."
Μειονεκτήματα: "The customer service"
Πλεονεκτήματα: "Friendly crews"
Μειονεκτήματα: "Delays, delays, delays. :("
Πλεονεκτήματα: "The entertainment is amazing. Did not expect it. Just download the UA app and it is connected to your device"
Μειονεκτήματα: "Not their fault but we were detailed total of 3 hrs from Ontario to SFO and SFO to HNL due to aie traffiv in SFO. They handled it well"
Πλεονεκτήματα: "Crew attentive and always offering refreshments."
Πλεονεκτήματα: "Crew was friendly, professional, and communicative."
Μειονεκτήματα: "There was one stuardess, a blonde woman. I tried getting her name but wasn’t able to. She was extremely rude. She spilled trash on me twice and when I tried helping her pick up some of the stuff she had dropped, she ripped it out of my hand and threw it in her little cart. she was never apologetic and always very rude. She kept slamming things into her cart and left a trail of trash throughout the whole cabin. The rest of the crew was wonderful and the flight was easy and comfortable."
Μειονεκτήματα: "The only TV/movie option was to pay almost $10 (this was a long flight, Newark to Portland, OR). Seats seem smaller and more cramped than some other airlines. Cost to check first bag is $30 (compared to $25 with some). Overall I will try to avoid this airline in the future."
Πλεονεκτήματα: "On time!! Arrived in Athens early:)"
Μειονεκτήματα: "Very poor quality food! For breakfast I received a rock-hard croissant and a fruit plate with 9 grapes and 4 tiny pieces of mellon. The 767 plane was extremely noisy. Good thing I have noise cancelling headphones. Limited selection of movies and for some reason I could not locate any song or music categories."
Πλεονεκτήματα: "Very smooth flight, good seats."
Μειονεκτήματα: "Never will fly united again."
Μειονεκτήματα: "Everything Everything bad from seating to service and beyond"
Πλεονεκτήματα: "Crew was friendly"
Μειονεκτήματα: "Bit of turbulence due to weather"
Πλεονεκτήματα: "No surprises. Always informed of what comes next."
Πλεονεκτήματα: "Crew was nice."
Μειονεκτήματα: "Some travelers was not good."
Πλεονεκτήματα: "Flight was great. No hassles."
Μειονεκτήματα: "Having to pay for direct TV. Bring back peanuts"
Πλεονεκτήματα: "Comfy seats and a smooth ride."
Μειονεκτήματα: "Waited to taxi for almost an hour."
Πλεονεκτήματα: "The crew was great."
Μειονεκτήματα: "The plane was late for no reason."
Πλεονεκτήματα: "We arrived earlier than expected, the flight crew was attentive and friendly. The gate staff was really helpful in helping to sort out a last minute dilemma"
Μειονεκτήματα: "They booted me from my first flight, and the rebooking. Finally left on the 10 PM flight and then there was a mix up with my check in bag. No one knew whether it was on an earlier flight or on my flight. United Airlines is full of incompetent employees. Never flying with them again."
Πλεονεκτήματα: "Checking baggage was quick"
Μειονεκτήματα: "Seats are small and uncomfortable"
Πλεονεκτήματα: "Flight crew was great, cockpit crew top notch, very smooth landing, entertaining and informative post flight info from pilot. Food was almost non existant, entertainment non existant, leg room cramped. Can the airlines do any more to make passengers miserable?"
Πλεονεκτήματα: "Flight was on time"
Μειονεκτήματα: "The whole flight seemed like a sales pitch. Pay to upgrade to our empty seats with a little more legroom. Pay to watch TV cross country (Delta, American, and all others are included). They did have more sales pitches on the screen for 6 hours though. Pay for snacks. Not even peanuts or pretzels anymore. They do give you a disgusting wafer. Flew back on Delta and didn't see any of this. Between this and their recent beating up of customers, no more United for me."
Πλεονεκτήματα: "Crew was friendly, boarding was easy."
Μειονεκτήματα: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Πλεονεκτήματα: "We flew business class and slept most of the way in very comfortable environment"
Μειονεκτήματα: "The cabin crew insisted that we had to claim our baggage in Houston and go thru customs with it. THEY WERE WRONG! . we wasted 15 mins for luggage that we then found out did not need to be picked up as it was routed direct to Vancouver. This almost made us miss our next flight and caused us a lot of stress. We had specifically asked the crew to check as we thought it was ticketed to Vancouver but they insisted WE WERE WRONG"
Πλεονεκτήματα: "My last flight to Europe was on Lufthansa and I have to say, this was better. Decent food, efficient staff, relatively comfortable plane."
Μειονεκτήματα: "They were a bit brusque, but not rude."
Πλεονεκτήματα: "Early boarding for families"
Μειονεκτήματα: "Ridiculously cramped bathrooms"
Μειονεκτήματα: "Crowed and flight delays"
Πλεονεκτήματα: "Friendly atmosphere, comfortable, friendly"
Πλεονεκτήματα: "Convenient booking and great prices"
Μειονεκτήματα: "Customer service, didn't have our seats"
Πλεονεκτήματα: "Boarding was easy and there was plenty of overhead space for my carry on luggage"
Μειονεκτήματα: "Coach cabin was not spacious at all. Very little leg room and the aisles seemed very cramped. Also, the seats weren't particularly comfortable."
Πλεονεκτήματα: "The flight arrived"
Μειονεκτήματα: "United claimed the flight was delayed due to weather but two other flights to Houston were able to leave on time and no other United flights appeared to have been delayed. No apologies, no compensation, did not even give free access to wifi during flight."
Πλεονεκτήματα: "I slept through whole way. So it was fabulous. Clean and fast trip."
Μειονεκτήματα: "The short time between connecting flights"
Μειονεκτήματα: "Food and crew could be better"
Πλεονεκτήματα: "Everything was fast"
Μειονεκτήματα: "I didn't like how the flight attendance wasn't so friendly, I felt as if I was a bother to them."
Πλεονεκτήματα: "My mom is disabled and was flying alone. United was amazing. As soon as I pulled near the curb someone was there with a wheelchair. I parked the car and he waited for me. He already checked her in dropped her bag off and was waiting for me. He said that he was going to take my mom through security and bring her all the way to the gate. I was so relieved because I was not able to travel with her but felt she was in good hands."
Πλεονεκτήματα: "The flight was very smooth and on time"
Μειονεκτήματα: "I didn't make this flight."
Πλεονεκτήματα: "The crew was friendly"
Μειονεκτήματα: "The a/c on the plain was not very cold and it needs to blow more air"
Μειονεκτήματα: "The TV control was on the left side covered by the middle person arm during the complete flight"
Πλεονεκτήματα: "Nothing because I had to reschedule the flight"
Μειονεκτήματα: "This connection was delayed without adequate notice which caused me to get stuck in Chicago for a night and book all new flights for the next day. According to the information I received from the attendants at the gate, maintenance knew the airplane had issues but no communication until the flight began to get delayed was given. I had an adequate layover (3+ hours) so I didn't worry until it eroded away to the point where I could not make my connection."
Πλεονεκτήματα: "I liked that the crew were very helpful, they assisted me to my seat and showed me where to put my bags, It was my first time flying in such a big plane."
Μειονεκτήματα: "I didnt like the lack of leg room, I am a fairly tall person at 6 feet 4 inches tall. I didnt think there would have been a difference between economy and economy plus, but economy has barely any leg room and the seats in front of you still recline their seats while you struggle to get seated comfortable. A gate change happened because the computers were down so we had to walk to a different gate to get our tickets scanned then walk back to our original gate to board."
Μειονεκτήματα: "there was no in-flight entertainment."
Πλεονεκτήματα: "Nice people working."
Μειονεκτήματα: "The weather! And air traffic control!!"
Πλεονεκτήματα: "Basically good, except for delay."
Πλεονεκτήματα: "Crew were nice especially at boarding."
Μειονεκτήματα: "No free entertainment despite having a screen at each cramped seat. No nuts, pretzels or anything else offered with the beverage. Only food available was being sold. Had to pay for each checked bag. Website is one of the least user friendly of any of the airlines."
Πλεονεκτήματα: "The jet was excellent. The boarding was easy and organized. The flight crew was very polite and professional. Everything went in a timely manner......."
Μειονεκτήματα: "United overbooked by 5 passengers and that's not an acceptable practice. It's not fair to those who pay then get bumped off the flight..... This is terrible and needs to be stopped."