Μειονεκτήματα: "A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable."
Μειονεκτήματα: "Swiss perfect as always, Barcelona ground worker disaster, as always...."
Μειονεκτήματα: "Flight was 90 minutes late."
Πλεονεκτήματα: "Customer service"
Μειονεκτήματα: "We were packed like sardines! My flight made me want to retire from traveling!"
Πλεονεκτήματα: "The crew was very accommodating"
Μειονεκτήματα: "Entertainment system was old and with few choices"
Πλεονεκτήματα: "Food was great and abundant. Frequent service"
Μειονεκτήματα: "Seats are too tight for such a long flight"
Πλεονεκτήματα: "Seating was good. Crew was good"
Μειονεκτήματα: "Food could be better"
Μειονεκτήματα: "We had a huge delay"
Πλεονεκτήματα: "The crew was excellent, the food was very good as well as the entertainment"
Πλεονεκτήματα: "Very short flight so pretty standard."
Μειονεκτήματα: "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."
Μειονεκτήματα: "The food was really bad. I prebooked an AISLE seat and of course I was given the WINDOW!"
Πλεονεκτήματα: "The crew was great."
Μειονεκτήματα: "There was no entertainment on board. I was in the last row, and my seat would not recline, which made the flight less than comfortable."
Πλεονεκτήματα: "Excellent food and crew"
Πλεονεκτήματα: "Awesome business class seat, or rather throne"
Μειονεκτήματα: "Limited selection of movies"
Πλεονεκτήματα: "They had many snacks and meals. Staff was very friendly."
Μειονεκτήματα: "The dinner taste was not great. Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Πλεονεκτήματα: "Very smooth"
Πλεονεκτήματα: "Good, in-flight entertainment"
Μειονεκτήματα: "There must be a way for crew to intervene and help parents with screaming infants or disruptive children. The flight noise/comfort was miserable"
Πλεονεκτήματα: "Unexpected food/snacks that were provided.Good crew and the plane was on time."
Μειονεκτήματα: "Poor boarding process. Plane change caused poor seat selection after they changed the seats that we paid extra for. Very little leg room for an overseas flight."
Πλεονεκτήματα: "Nothing about it"
Μειονεκτήματα: "They didn't even take us!"
Πλεονεκτήματα: "Friendly crew. Food was good. Good take off and landing."
Μειονεκτήματα: "Seats. They were extremely too small and tight. Made very hard to move or try to sleep during the long flight. I think they definitely need to be wider. Hard to sit side by side with others. Had to keep my arms in front of me or I would be pushing the other person. I know all airlines are pretty much the same...but it shouldn’t be."
Μειονεκτήματα: "We missed our flight going to Geneva from new York and so automatically lost the return portion of our flight. So had to totally rebook. The people at the Swiss air counter were not very helpful."
Πλεονεκτήματα: "Courteous Service and excellent hospitality"
Πλεονεκτήματα: "Swift ride - no frills- the chocolate square was delicious."
Μειονεκτήματα: "Getting off directly onto the tarmac with no gate access- glad it wasn't raining!"
Πλεονεκτήματα: "Great service"
Μειονεκτήματα: "Super slow boarding. Long lines at check in"
Πλεονεκτήματα: "They are the best airline flying to Boston."
Μειονεκτήματα: "The seats in economy were unbearable for anyone of normal size, as I am. It is not possible to sit in even bare comfort in them. Obviously I'll have to find another airline or factor a size upgrade into the price"
Πλεονεκτήματα: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."
Πλεονεκτήματα: "Well managed flow of services, polite and helpful staff, quiet environment, good air in the cabin."
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "I love everything. The aircraft was spacious and clean. The crew excellent and the food very good."
Μειονεκτήματα: "I wouldn't say didn't like something but we had to wait 40 min over the time we were suppose to take off. And this is notbody s fault but it was ind of long..."
Πλεονεκτήματα: "We arrived early"
Μειονεκτήματα: "No entertainment, no pillows or blankets, uncomfortable seats"
Πλεονεκτήματα: "Nice, clean and modern airplane with great service"
Πλεονεκτήματα: "Friendly crew, decent meal, and above-average entertainment systems"
Μειονεκτήματα: "Confusing boarding process, outdated and worn seats and technology, unable to select seats when booked as a United codeshare."
Μειονεκτήματα: "Never happened because I was rerouted through Istanbul. And for anyone checking Istanbul is 3 hours in the wrong direction to my ultimate destination."
Πλεονεκτήματα: "Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet"
Μειονεκτήματα: "Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one"
Πλεονεκτήματα: "A very short flight."
Πλεονεκτήματα: "Terrific flight. All on schedule"
Πλεονεκτήματα: "The food"
Πλεονεκτήματα: "Boarding was very quick and efficient. Seating arrangements were nice pretty average overall."
Μειονεκτήματα: "The crew was terrible. Young and in experience was on thing. But worse was they did the bare minimum and then hid out in the back for the rest of the flight. They served a weird cheese sandwich mid flight and would roll their eyes if you asked for water. The food selection and taste was bland or way too salty."
Πλεονεκτήματα: "EVERYTHING'S Good to come back home"
Πλεονεκτήματα: "Loved the entertainment. Food was great!"
Μειονεκτήματα: "There was no indication of what line went where while in the boarding process. Nobody told us that we needed to get a blue stamp (??) on our boarding ticket, for what I still don't know. So then we needed to get in ANOTHER line and get the stamp and then stand in line AGAIN just to get on the plane! For being Swiss you'd think you'd have this part down AT LEAST! Boarding by seat number would have been a better idea. Everybody was all over the place getting their bags stored above."
Πλεονεκτήματα: "The service , the hospitality and kindness"
Πλεονεκτήματα: "I am a big guy but the interior of this plane is laid out for more room than commuter flights are in the States. The window seats sit further off the wall so there is room for my shoulders to not be forced into the wall."
Μειονεκτήματα: "When getting our meals the flight attendants didn't ask anyone to move their seats back up so it was difficult to eat since there was no space."
Πλεονεκτήματα: "Flight attendants were sympathetic and helpful."
Μειονεκτήματα: "Delay after the pilot ensured we would arrive on time with the delay."
Μειονεκτήματα: "Missed my fight, not by my Folt(big accident on highway 80) .. Paid 400$ fee for next connecting flight, but first they told me I have to buy new ticket. My laguage was shipped only to Zurich, but destination was Vienna.. so they didn't let me on connecting flight.. It took another 3hours dealing with people from Swiss airlines(great service"
Πλεονεκτήματα: "Time of flight"
Μειονεκτήματα: "Food and entertainment were not good. Person next to me smelled bad"
Πλεονεκτήματα: "People were friendly."
Μειονεκτήματα: "Boarding was little confusing"
Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Plane ride was very smooth. I was particular about the type of plane. Fly-by-wire planes(mostly built by Airbus) tend to be smooth sailing"
Μειονεκτήματα: "The back of the seat should have better storage. Was not good at all. Some flight attendants efficient but not friendly."
Μειονεκτήματα: "The crew was extremely rude. One in particular was very racist in the way we were treated and the way she would talk to white travellers. My 3 year old child was not provided meal after 2 reminders and I had to argue and fight for it. I was forcefully given Asian vegetarian meal when I had made no special meal requests."
Μειονεκτήματα: "There were a couple of flight delays. Other that that, I love Lufthansa."
Μειονεκτήματα: "The airline lost our bags!"
Πλεονεκτήματα: "TSA in Philadelphia were very rude and aggressive. This is not Lufthansa's fault, but LH can at least pass on word that their passengers were hassled unnecessarily by TSA personnel."
Μειονεκτήματα: "See above."
Πλεονεκτήματα: "The help of the checking agent after we found out they canceled my daughter and mine fly coming back home without any explanation or email."
Μειονεκτήματα: "Security check at the Frankfurt airport is illogical and terrible! It took 90 minutes to complete the security and go from one terminal to another!"
Πλεονεκτήματα: "All good"
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "The crew was excellent"
Πλεονεκτήματα: "The crew was very nice and efficient, even though there seem to be only two of them."
Μειονεκτήματα: "Seats did not recline, and it is hard for those of us trying to sleep after connecting from a trans-Atlantic flight."
Πλεονεκτήματα: "Smooth flight."
Μειονεκτήματα: "More leg room."
Μειονεκτήματα: "Entertainment didn’t work"
Πλεονεκτήματα: "The crew were super friendly. There was plenty of space and I slept for a few hours"
Πλεονεκτήματα: "Everything. Crew was very friendly, always smiling. Helpful. Best flight."
Πλεονεκτήματα: "smooth as silk flight, beautiful clean comfy airplane. Roomy seats. great entertainment system. Excellent friendly staff. Pretty darn good food. Excellent value."
Μειονεκτήματα: "having to come back from vacation!!"
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "The service to clients number one. I like"
Πλεονεκτήματα: "Randomly gave me better seats!"
Μειονεκτήματα: "The list of movies was poor"
Πλεονεκτήματα: "Cabin crew hospitality and service were amazing"
Πλεονεκτήματα: "The flight attendants were very attentive. It's clear they hire for people with high EQs."
Μειονεκτήματα: "Not enough leg room. Media box under the seat in front of me so no room to put my carry on under the seat. Also, breakfast was skimpy. Some fruit and a muffin."
Πλεονεκτήματα: "The bathroom downstairs"
Μειονεκτήματα: "Late arrival inMunich, rush to connection and my luggage didn’t make it"
Πλεονεκτήματα: "service was very good,"
Πλεονεκτήματα: "Courteous staff, good in-flight entertainment, efficient boarding and deboarding, lots of space on the flight"
Πλεονεκτήματα: "Upgraded seats from PHL to FRA, which was great. Had a lot of legroom. Very nice staff, comfortable flight"
Μειονεκτήματα: "Very small legroom from Frankfurt to Budapest. When you are 5’11 it’s hard to fly . The prices i have to pay all the time to upgrade only because I am tall is out of control. It adds hundreds to my flight cost when the prices are already high."
Πλεονεκτήματα: "The business class area was spacious"
Μειονεκτήματα: "Crew is too curt... they could use a little more smile"
Πλεονεκτήματα: "It was clean and it was on time."
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Πλεονεκτήματα: "When it comes to traveling economy (prob 1st class too) , Lufthansa is the best . I have not been on a better airline thus far , and I feel like I've tried most of them. They are great for all flights , but especially long flights. The only airline where flying 12 hrs isn't a horrible experience ! I've used them more than once , and they are always great! Keep up the good work ."
Πλεονεκτήματα: "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids."
Πλεονεκτήματα: "It was good the checking desk person was polite and done her best to put get me on to British Airways flight to get to my destination on the same day."
Μειονεκτήματα: "But we waited tilll 12.30pm still flight took off at 14.00 and arrive in Dubai at 23.50pm instead of 22.30pm person went home who suppose to pick me up. I got to the place I was staying at 01.39am which was very uncomfortable. I will never fly again with Lufthansa Airline it use to like British Airways but definitely they have lost the customer touch."
Πλεονεκτήματα: "We checked in online into row 12 without any error messages about the fact that kids cannot sit there. When we arrived at the airport we were given different e.seats and we could not sit together with our kids."
Μειονεκτήματα: "No food, mixed up seating, no entertainment"
Πλεονεκτήματα: "Nicest crew ever"
Μειονεκτήματα: "Boarding ground crew was a bit arrogant"
Πλεονεκτήματα: "Crew was good."
Μειονεκτήματα: "Not on time. Lost luggage."
Πλεονεκτήματα: "General quality and competence."
Μειονεκτήματα: "I find the seats in Economy rather uncomfortable (Premium Economy is way better, but too expensive for me)."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Staff was friendly and the flight was pleasant.The schedule was very convenient"
Πλεονεκτήματα: "Everything! The food was nice, I liked the entertainment too!"
Μειονεκτήματα: "That my fellow passenger took some of my limited space due to being obese:("
Πλεονεκτήματα: "Good staff, comfortable seat"
Μειονεκτήματα: "The transfer from one Lufthansa flight to another"
Πλεονεκτήματα: "Economy seats are not comfortable. The seat cushions are worn out and do not provide good support for long flights."
Μειονεκτήματα: "Food, stuff, seats"
Μειονεκτήματα: "The business class is not really a business class, and the chairs are not comfortable. Moreover, there was no entertainment. During the boarding there was no distinction between Business and Economy class. There should be an opportunity for business class to board at any time."
Πλεονεκτήματα: "Too many crying babies!"
Πλεονεκτήματα: "Jet was a CRJ900 and was very comfortable. Had to check baggage before entering plane but worked out well and helped with the boarding."
Πλεονεκτήματα: "Yes, crew was excellent"
Μειονεκτήματα: "I was charged 70 Euros per bag for two bags a total of 140,00 Euros which is more than the airfare per person for flying one way from Tallinn, Estonia to Stuttgart, Germany. I had no other option except cancel the trip which was not an option and so I paid. There should be some fairness! Rampur"
Μειονεκτήματα: "Momondo sold me a so called 'go light' ticket (not disclosed anywhere though) meaning that only 1pc of carry on was allowed! No checked bags unless purchased. Could not see on the price of my ticket that this was the type of new generation low quality tickets. So tired of momondo."
Πλεονεκτήματα: "The airplane was modern and well kept. The crew were attentive and kind."
Μειονεκτήματα: "Nothing - our flight out was great!"
Πλεονεκτήματα: "Good movies and food good. Seats wide enough and mostly enough bathrooms."
Πλεονεκτήματα: "Boarding was smooth, luggage came out quickly."
Μειονεκτήματα: "No entertainment, only coffee and tea served."
Πλεονεκτήματα: "Staff efficient."
Μειονεκτήματα: "Leg room is tight. No free alcohol. Dinner was very good. Lunch snack was tasteless."
Πλεονεκτήματα: "Great flight. Wonderful staff. No turbulence!"
Πλεονεκτήματα: "I liked the movie selection! I also like the spacious size of our seats! There was just the right amount of leg room for the time of the flight. Also, the meals were served in a timely manner!"
Μειονεκτήματα: "The breakfast entree was salty and a beverage was not served with our meal. The gap between the entree was too long for enjoymenty. My friends and I were thirsty when we were eatinmg. Also, the wine selections were not the standard fan favorite. Not many enjoy Zinfandel or the white wine they were serving."
Μειονεκτήματα: "Should at least serve some water"
Πλεονεκτήματα: "Power in the seats!"
Μειονεκτήματα: "That plane was so hot!"
Μειονεκτήματα: "The flight was cancelled."
Μειονεκτήματα: "They should really let you know ahead of time that certain seats (like the ones in front of the emergency exit--not at the emergency exit) dont recline. The passenger in front of me reclined her chair all the way back and seeing as I couldnt recline my seat I had very little space and found the three hour flight extremely unpleasant."
Πλεονεκτήματα: "Plane was quite empty"
Μειονεκτήματα: "Plane wasn't in the best shape"
Πλεονεκτήματα: "My first time flying SAS on my trip to Europe from USA and I was highly impressed. Everything was efficient and comfortable. One of the highlights was the check in - this is often a long and frustrating process, however this could not have been easier and so quick. I was very happy and made my entire check in experience simple and efficient. I will be going straight to SAS for my next trip to Europe, no question. Thank you very much!!! Daniel Valewink"
Πλεονεκτήματα: "Food, staff and video access was excellent."
Μειονεκτήματα: "The seating was very uncomfortable and cramped!!"
Μειονεκτήματα: "I paid for internet but it never worked"
Πλεονεκτήματα: "Good leg room. Tasty meals. A good variety of entertainment options."
Μειονεκτήματα: "This flight never happened"
Μειονεκτήματα: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"
Πλεονεκτήματα: "Once again the atmosphere was terrific. The cleanliness of the plane was good. The staff was awesome."
Μειονεκτήματα: "After a 9 hour flight from Chicago to Stockholm I had to fly to Athens in an old type airplane , no entertainment, no TV & I had to pay for the food and the drinks. Very disappointing !"
Μειονεκτήματα: "My first flight was canceled. I'm still in Barcelona."
Μειονεκτήματα: "In toilets there was no paper"
Πλεονεκτήματα: "Good entertainment, well organized, reasonably comfortable seats"
Μειονεκτήματα: "Food wasn't very good, especially the snack"
Μειονεκτήματα: "No food, no entertainment. Bring a book."
Πλεονεκτήματα: "The extra leg room I paid for."
Μειονεκτήματα: "The cost to change my flight"
Πλεονεκτήματα: "Short flight, friendly crew."
Πλεονεκτήματα: "Great aircraft, good food, awesome crew, very comfortable seats, the entertainment was really good. Overall super pleased. Hopefully it'll be the same on our return back to DC"
Πλεονεκτήματα: "Food was good."
Μειονεκτήματα: "Had to pee."
Πλεονεκτήματα: "as advertised - premium economy"
Μειονεκτήματα: "no complaint or concern"
Πλεονεκτήματα: "Not enough space to store items."
Πλεονεκτήματα: "Very professional and accommodating staff. Acceptable food. Efficient and on time boarding."
Μειονεκτήματα: "The seats were comfortable but legroom was too little to get comfortable on such a long flight."
Μειονεκτήματα: "I missed my flight due to car troubles and has been very difficult in trying to get a refund for my flight. SAS was very unhelpful at the airport I had to go to Delta and purchase and entirely new flight!"
Πλεονεκτήματα: "One magazine was not enough"
Μειονεκτήματα: "You expect me to vacation time trying to contact you about the items missing from my suitcase. I have read where I have seven days to report this. This happened on June 20 almost a month ago I am at home trying to straighten out this I had yet to even speak to anyone about The luggage items missing. Why would I miss out on my vacation trying to write you???"
Πλεονεκτήματα: "flight was on time"
Μειονεκτήματα: "Packed flight. No food available ( even for purchase) in economy"
Πλεονεκτήματα: "Everything was smooth"
Μειονεκτήματα: "2 hr delay on a 2 hr flight"
Πλεονεκτήματα: "Entertainment system."
Μειονεκτήματα: "Food. In flight announcements were barely audible at times."
Πλεονεκτήματα: "New seats and entertainment consoles. Smooth flight."
Μειονεκτήματα: "The food!"
Πλεονεκτήματα: "The flight was on time; boarding was straightforward."
Πλεονεκτήματα: "Overall the flight was ok."
Μειονεκτήματα: "Each time I fly SAS, it seems that a service that was free must now be paid for."
Μειονεκτήματα: "Food wasn't good , change for drinks"
Πλεονεκτήματα: "food and movies were great. appreciated the coffee and tea"
Πλεονεκτήματα: "I thought the food was very good and the staff very efficient and helpful"
Μειονεκτήματα: "Late take- off and landing. Indifferent flight attendants. Two of my children were bullied into giving up their bulkhead seats to a couple with a child. We had to pay extra for those seats and we were given no compensation."
Πλεονεκτήματα: "Great selection of movies!"
Μειονεκτήματα: "Flight was delayed due to weather :("
Μειονεκτήματα: "Everything was perfect I’m so glad to have another airlines besides American I will highly recommend your airlines to all flying abroad"
Μειονεκτήματα: "Continues the use of entertainment tv program during the delays - take off was delayed, descending was delayed and parking was delayed."
Μειονεκτήματα: "No delays"
Πλεονεκτήματα: "Sarah the Cabin Manager was amazing."
Μειονεκτήματα: "The business seats are horrible"
Πλεονεκτήματα: "Great crew—really great"
Μειονεκτήματα: "Entertainment screen hard to view. It’s low def. and not bright"
Μειονεκτήματα: "Food was awful."
Πλεονεκτήματα: "Service was good on the plane"
Μειονεκτήματα: "Thought I had purchased an optima coach, but was forced to pay $60 baggage fee. At checkin, asked for aisle seat, but agent had already assigned a middle seat. Then asked to change to an aisle seat, but she demanded $30 to change. Aftwr boarding was complete, there were at least 6 aisle seats empt"
Πλεονεκτήματα: "Seats had tv monitor"
Μειονεκτήματα: "Check in was horrible and inefficient. The seats are smaller compared to most major airlines (Delta, AA, Air France, KLM)"
Πλεονεκτήματα: "Entertainment was good."
Μειονεκτήματα: "The flight was terribly cold. I was cold even after using 2 blankets. Lunch was served very late just before landing and it was a 10 hour flight."
Μειονεκτήματα: "For starters they should have not misplaced my luggage since I was stuck in LHR for almost 6 hours which means that they had plenty of time to carefully load my single suitcase. I am so mad."
Πλεονεκτήματα: "Seats are comfortable, head rest is adjustable, good leg room, nice entertainment selection and no extra charge for adult beverages!"
Μειονεκτήματα: "When we arrived at London Heathrow, there was no gait, no stairs, and no buses to transport passengers to the terminal. We were stuck on the plane for an hour waiting. The crew was helpful in keeping everyone informed and let us know they called the airport staff multiple times for the stairs/buses to get us off and those with connections (me) going. The crew was frustrated too."
Πλεονεκτήματα: "Meals, crew, movies"
Μειονεκτήματα: "Boarding takes longer on BA than any other airline I've flown on. Breakfast was awful. Cream cheese on a white roll tastes like paste. You'll really could be doing better than this."
Πλεονεκτήματα: "Very room seats."
Μειονεκτήματα: "They even charge for water."
Μειονεκτήματα: "Delayed takeoff. Food lower quality than expected"
Μειονεκτήματα: "My flight was cancelled in the middle of the night "due to weather", however, every other flight took off that day from Gatwick without even a delay. British Airways offered nothing in return for a missed connection which cost me almost 1000$ in total and 2 missed days of work. Their customer service is horrendous and basically, they simply didn't care."
Μειονεκτήματα: "My checked bag didn't make it from Barcelona to my destination (new orleans)."
Πλεονεκτήματα: "I liked the service"
Πλεονεκτήματα: "Very nice and comfortable"
Πλεονεκτήματα: "Crew was nice, food quality good"
Μειονεκτήματα: "Single Breakfast bar for breakfast was pretry minimal"
Μειονεκτήματα: "We had to go back to philadelphia after flying for 2.5hoyrs, landing at Bangor, waiting for the maintenance team to figure out the problem. We then had to wait for another flight for 4h before being able to go to paris.."
Μειονεκτήματα: "I feel like the overall product is so devalued at BA these days. It just doesn't feel classy anymore. As opposed to Lufthansa, which is an example of a European carrier that cares about passenger comfort and experience. Also the typical circling of LHR to get a slot is annoying and makes me want to avoid BA."
Πλεονεκτήματα: "Food was good."
Μειονεκτήματα: "My wife had a tall guy on one side whose knees spilled over into her. She also had a tall guy in front of her who fully reclined his seat. She felt like she was in a coffin. She had to get up and walk around to get some air. The seats are too close on this 747 that no one should have to fly it. ."
Πλεονεκτήματα: "Flight attendant were pleasant"
Μειονεκτήματα: "Small seats and little leg room....and I have short legs"
Πλεονεκτήματα: "It wasn't a BA flight, but AA. Confusion reigns!"
Μειονεκτήματα: "Unable to book a seat in advance"
Πλεονεκτήματα: "crew very accommodating."
Μειονεκτήματα: "Bad food, very small space in seats."
Μειονεκτήματα: "My wife didn't able to travel. She is on h4 visa and when we tried to checkin at airport staff said she can't travel because she doesn't have valod visa in her passport for us. I tried to explain to staff that her h4 visa is her us visa but didn't accept. I have no problem with uk policy but atleast britiah airways should let is know when we booked ticket that you need visa on your passport. I will never ever travel through british airways."
Μειονεκτήματα: "Uncomfortable seats and dated touch screens"
Πλεονεκτήματα: "Check-in was very easy and actually quiet compared to the rest of the airport."
Μειονεκτήματα: "When we walked into the airport (upper floor), I didn't see any signs directing me to British Airways. We walked a long ways and finally asked someone who said we must go downstairs. More signs would help."
Πλεονεκτήματα: "Friendly and helpful crew Simple boarding process Good entertainment (when it worked)"
Μειονεκτήματα: "Entertainment system failed partway through flight No hot breakfast"
Πλεονεκτήματα: "Courtesy of staff Cleanliness of the cabin Comfort of the World Traveler Plus cabin"
Πλεονεκτήματα: "Staff was excellent"
Μειονεκτήματα: "Seats were very cramped"
Πλεονεκτήματα: "Eveything very comfortable flight. So much better than American airlines!"
Μειονεκτήματα: "Tray table a little small and instructuins needed for all places to plug in."
Πλεονεκτήματα: "Plane had a bit more legroom than others I've been on recently. That was a pleasant surprise"
Μειονεκτήματα: "Airlines in general need to do a better job of controlling the boarding process (using the groups to board) and controlling the amount of luggage people bring on. Peoples definition of a "personal item" are skewed."
Πλεονεκτήματα: "It arrived in Greece on time, good landing."
Μειονεκτήματα: "Arrived in Greece for daughter's wedding. They lost all 14 family members luggage for 4 days!! Received our luggage 6PM the night before wedding, which caused terrible distress for the Bride especially and all 14 family members. Imagine being in Greece for 4 days with nothing but the clothes you traveled in. Horrible!! Will never buy a BA ticket again."
Πλεονεκτήματα: "Boarding was good, flight was on time."
Μειονεκτήματα: "No leg room, small seats...no surprises there!"
Μειονεκτήματα: "I thought I was supposed to get a free meal and was never offered that or even a complimentary beverage. The flight attendants allowed a group of four passenger to stand during almost the entire flight in the aisles and in my row, making it difficult for people to get around them and didn't allow for an enjoyable flying experience."
Πλεονεκτήματα: "After a slight delay, the crew got everyone on board quickly, and we got off, making up some of the time we had lost. A real "greased landing" by the pilot, (I didn't know we were down till he hit the brakes)."
Μειονεκτήματα: "The flight was delayed over 2 hours after already being there for a 4 hour layover."
Μειονεκτήματα: "No food, even water, without charge"
Μειονεκτήματα: "Lost luggage!!!"
Μειονεκτήματα: "The seats on this British Airways flight were so tight and pitched forward that my knees were jammed into the seat in front of me and I felt as if I was being launched forward the entire flight. Not comfortable or safe."
Πλεονεκτήματα: "The audio did work for movies"
Μειονεκτήματα: "I felt very warm and uncomfortable"
Πλεονεκτήματα: "The in-flight food was good"
Μειονεκτήματα: "Not being able to select seating for free at time of ticket purchase"
Πλεονεκτήματα: "Have not flow BA in ages. The service was much better than recent US domestic carriers. Everyone tried to be helpful and the entire experience was much less like a "cattle car" than I was expecting."
Μειονεκτήματα: "The crew was late which delayed our flight."
Πλεονεκτήματα: "Crew were nice and friendly,"
Μειονεκτήματα: "I missed my connection cause the first flight was delayed and so I had to spend the night at the girls traveling alone with 2 little children, no change of clothes! This is the second year in a row this happen to us with the same flight Venice-Philly-Phoenix. I will not fly aa next year, because it was a big inconvenience, plus I had to reschedule my work appointment as well and rearrange pick up from airport."
Μειονεκτήματα: "Three hour delay put me in Orlando really late (and I had two hour drive home)."
Μειονεκτήματα: "they lost all our luggage"