Μειονεκτήματα: "Very uncomfortable seat. A bit rude flight attendant."
Πλεονεκτήματα: "Loved the Kabuki actors used for safety instructional video - stay for the ending credits!"
Μειονεκτήματα: "Boarding felt like a standing cattle call. Some - not all - stews acted as though they were insulted to have to provide food and beverage service, as though they were too tired and/or impatient to deal w/ economy class."
Πλεονεκτήματα: "Crews are friendly"
Μειονεκτήματα: "Need more food"
Μειονεκτήματα: "Wonderful food and service"
Πλεονεκτήματα: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."
Πλεονεκτήματα: "Seats were comfortable, crew was good"
Πλεονεκτήματα: "I liked the midnight flight out of LAX; got to sleep at a normal time and arrived in Japan in the morning ready to go"
Μειονεκτήματα: "Not much"
Πλεονεκτήματα: "I enjoyed the flight because the flight NH9 wasn't fully booked, I used my next seat too. Also, the crews are generally better then usual, more smile. Food also better than last severity trips."
Μειονεκτήματα: "Even so, food can be better. I want more western drama on entertainment."
Πλεονεκτήματα: "It was a quick flight, and as it left at night Japan time, I was able to actually sleep 7 hours or so of the full flight."
Πλεονεκτήματα: "Service was great"
Μειονεκτήματα: "Sound on entertainment system did not work"
Πλεονεκτήματα: "The cabin crew was great in services"
Μειονεκτήματα: "Priority not thought"
Πλεονεκτήματα: "Clean plane, comfy seats and great staff"
Μειονεκτήματα: "Everything was good didn’t hate anything"
Πλεονεκτήματα: "Typical ANA quality. Bumpy flight but handled very well."
Μειονεκτήματα: "Nothing in particular."
Πλεονεκτήματα: "Food was amazingly good!"
Μειονεκτήματα: "Movie selection was limited"
Πλεονεκτήματα: "Great service, great flight"
Μειονεκτήματα: "Warm not much as."
Πλεονεκτήματα: "The food, choices of entertainment, and the crew"
Πλεονεκτήματα: "The food and staff were great."
Πλεονεκτήματα: "I liked the way the pilot talked to us and let us know what was going on and still got us there on time even though our departure was slightly delayed."
Μειονεκτήματα: "There had to be something better than pretzels."
Πλεονεκτήματα: "Customer service was pretty solid."
Πλεονεκτήματα: "Nice once I got on the plane"
Μειονεκτήματα: "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"
Πλεονεκτήματα: "Big TV screen. Food."
Πλεονεκτήματα: "Staff are super kind."
Μειονεκτήματα: "Seats in economy were narrower than Eva Airlines"
Πλεονεκτήματα: "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."
Μειονεκτήματα: "The flight left late and it was extremely hot in the cabin. It was a good thing that our connecting flight was a couple of doors down or we would not have made it, we sat on the runway waiting for our turn"
Πλεονεκτήματα: "Solid service, high level of comfort and an overall rewarding experience. I am quite satisfied with Ana and am looking forward to flying with them again next year."
Πλεονεκτήματα: "Was a smooth flight, good flight crew. Tasty food too"
Πλεονεκτήματα: "Excellent food. Very nice service."
Πλεονεκτήματα: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Πλεονεκτήματα: "Customer service and food!"
Πλεονεκτήματα: "I've flown with ANA before and they never fail to impress. Service is impecable, staff are nice and the new boeings are awesome. Seats can be a bit cramped but we were in economy and it's a 9 hour flight so some discomfort is expected. The 3 meals served are complimentary and very much appreciated. The entertainment system is an easy to use touch screen with great options from Hollywood and other movie sources."
Πλεονεκτήματα: "Great airline!"
Μειονεκτήματα: "some of the gates can be long walk"
Πλεονεκτήματα: "Comfort... enough room for relax"
Πλεονεκτήματα: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."
Πλεονεκτήματα: "Flight attendants walk up and down the aisles paying attention to everyone's possible needs. They're looking to be helpful."
Μειονεκτήματα: "Nothing really."
Πλεονεκτήματα: "They had a lot of Great Movies! I was able to catch up with Kong, James Bond, The Great Wall and much, much more!"
Πλεονεκτήματα: "Very kind flight attendants with amazing service!"
Μειονεκτήματα: "They ran out of the two food options, so many people were stuck with the fish option. The entertainment section was just okay."
Πλεονεκτήματα: "Stewards were very polite"
Μειονεκτήματα: "seats were very uncomfortable on the long flight from San Francisco to Tokyo; poor movie quality and poor choices of movies"
Πλεονεκτήματα: "Great service with professional staff. I would definitely fly with ANA again in the future and recommend them to others."
Πλεονεκτήματα: "Food legroom service friendliness"
Μειονεκτήματα: "Could not view flight info on map"
Πλεονεκτήματα: "The flight attendants were very polite and kind."
Μειονεκτήματα: "The food was not to my taste. I did enjoy the ice cream though! Perhaps it was very Japanese (which I am not tremendously familiar with), but even the pasta with sauce which I had the impression was going to be more Italian style, seemed odd. I felt like it was supposed to be gourmet, but just came off strange. I was wishing for something more straightforward."
Μειονεκτήματα: "Nippon kept the planes uncomfortably warm. Also, we were not in an exit row, but our seats still didn't recline."
Πλεονεκτήματα: "Attendants are helpful and polite. There is actually leg room in economy section. And they were on time on all 4 legs we flew with them."
Πλεονεκτήματα: "Good Business Class, will fly them again. Excellent service."
Μειονεκτήματα: "No meal served upon take off, snacks only."
Πλεονεκτήματα: "Excellent crew, comfortable seat, good food"
Πλεονεκτήματα: "ANA food and service is awesome"
Πλεονεκτήματα: "Very attentive, professional crew."
Μειονεκτήματα: "The lack of legroom in economy class is a serious problem on long flights. I am only 6' tall/145 pounds, Window and middle seats are are not an option for me. This fact Is a strong disincentive to travel (no, I am not willing to pay the upcharge for the minimal legroom increase, i.e. to make that charge worth paying considerably more room would have to be provided."
Πλεονεκτήματα: "My son can not eat peanuts, I am so happy you offer the peanut free meals. And ANA always have good sevice."