Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Less hand bags, a lot of people trying to put their hand luggage ans there was no space"
Μειονεκτήματα: "Controll the quantity of packages per person"
Μειονεκτήματα: "This Lufthansa flight was operated by United Airlines. Coach seating was uncomfortable after a couple hours despite moving around regularly."
Πλεονεκτήματα: "Quick, comfortable and easy"
Μειονεκτήματα: "Boarding was a bit clunky"
Πλεονεκτήματα: "Seat was comfortable. Looked new."
Πλεονεκτήματα: "Crew was professional. Food service good."
Μειονεκτήματα: "Leg room. US domestic flights have more legroom than this transcontinental flight. Seats recline into your face, knees bump seat in front of you and some kind of equipment box took the space In front of me for my leg. I had to use the leg room of the passenger next to me to put my foot down."
Μειονεκτήματα: "Confortable seats"
Μειονεκτήματα: "Canceled flight"
Πλεονεκτήματα: "Internet on board for 3 euros"
Μειονεκτήματα: "Arrived late due to bad weather in Houston, about an hour late."
Μειονεκτήματα: "Flight delays were unimaginable"
Πλεονεκτήματα: "Plenty of room in economy plus."
Μειονεκτήματα: "The ambient temperature was a bit too warm."
Πλεονεκτήματα: "The crew was very nice and efficient, even though there seem to be only two of them."
Μειονεκτήματα: "Seats did not recline, and it is hard for those of us trying to sleep after connecting from a trans-Atlantic flight."
Πλεονεκτήματα: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Πλεονεκτήματα: "Staff was helpful and kind. Entertainment had variety."
Μειονεκτήματα: "Flight ran out of chicken meals fast, forcing the rest of the plane to have vegetarian instead. I was sat in 41G. Awkward seating arrangement. Worst seat ever! Super cramp, making a 9hr flight very uncomfortable."
Πλεονεκτήματα: "We upgraded our flight from Frankfurt to business class--so worth it."
Πλεονεκτήματα: "Crew were friendly, boarded promptly"
Μειονεκτήματα: "Food could have been better."
Μειονεκτήματα: "Another snack midflight."
Πλεονεκτήματα: "Very comfortable. All very nice."
Πλεονεκτήματα: "flight on time-good sevice including food tha I ordered in advance and all my luggage arrived."
Πλεονεκτήματα: "Standard German efficiency. Neither good nor bad."
Πλεονεκτήματα: "I am always amazed how Lufthansa gets it right."
Μειονεκτήματα: "Legroom was tide. When the person in front of you put their seat down you feel like ham in a sandwich."
Πλεονεκτήματα: "This was my first experience flying with Lufthansa airlines and the experience was outstanding from start to finish! This is what flying should be like! Other airlines should do what they do!"
Πλεονεκτήματα: "smooth and on time"
Μειονεκτήματα: "no charging ports on plane"
Πλεονεκτήματα: "The service was outstanding!"
Μειονεκτήματα: "Someone stole my phone charger :("
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Μειονεκτήματα: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Μειονεκτήματα: "First flight was canceled and we had a pleasure (after 12 hours flight from SJC to FRA) to spend another 11 hours in the airport."
Πλεονεκτήματα: "Munich airport is great."
Μειονεκτήματα: "Flight was delayed. Mess in JFK airport"
Πλεονεκτήματα: "Flight on time"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "Space and overall comfort of economy class"
Πλεονεκτήματα: "This leg of light was good. Service on board was very good."
Μειονεκτήματα: "no complaints."
Μειονεκτήματα: "for 3 years, 90% of my flights from Beijing were delayed or cancelled. Beijing International Airport is the worst airport ever. About my flight from Beijing to Munich this time, we were stranded on the runway INSIDE the plane for 5 hours w/o food and water for the first 4 hours!"
Πλεονεκτήματα: "THE FLIGHT LEFT ON TIME."
Μειονεκτήματα: "LUGGAGE IS LOST. THE FOODS WAS NOT VERY GOOD."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Πλεονεκτήματα: "Nothing, really nothing"
Μειονεκτήματα: "Really never had less room in a seat!!!"
Πλεονεκτήματα: "The crew was great, the aircraft new and tidy, the flight arrived a bit early, the food and beverage options were solid. Loved the complimentary wine and beer! Good movie selection."
Μειονεκτήματα: "I was assigned a different seat than I selected when booking - lost my aisle spot although I checked a few days ago and a seat of my choice was clearly assigned on my reservation. The airline agent in the airport was rude and not helpful."
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Lufthansa seems to have friendlier more helpful customer service than does Webjet's customer service."
Μειονεκτήματα: "Webjet customer service didn't seem very friendly or concerned about helping to request fees waived from themselves and Lufthansa."
Πλεονεκτήματα: "Everyone is very very nice!"
Πλεονεκτήματα: "Great service and comfortable bed for sleeping in business class"
Πλεονεκτήματα: "Clean modern aircraft. Attentive and friendly service. Decent snack."
Μειονεκτήματα: "I have no complaints."
Μειονεκτήματα: "Same as Abu e"
Η πτήση μας ήταν σήμερα 6:00πμ εχθες στης 10:30 μ.μ μας ενημέρωσαν πως η πτήση μας θα αναχωρούμε στις 7:30π.μ.Φτασαμε στο αεροδρόμιο στις 6.00πμ και η πτήση είναι αναχώρηση.Η απάντηση τους ήταν απλή χωρίς κανένα ενδιαφέρον πως έπρεπε να είστε εδώ 3 ώρες νωρίτερα.την επόμενη φορά που θα ταξιδέψετε με easy jet να μην ξεχάσετε να στήσετε σκηνή.Απλα τραγική.ετσι χάσαμε και την επόμενη μας πτήση από Αθήνα για Θεσσαλονίκη.
Πλεονεκτήματα: "Everything went smoothly."
Πλεονεκτήματα: "Quite frankly, I did not like nor was I amazed by the flight overall. The flight was 80 minutes late w/o any giudense by any easyjet airport staff. Passengers were left on their own to figure out things. Gate change w/o enough notice. Easyjet rented another company's airplane. Landing was horrible."
Μειονεκτήματα: "Everything should've been planned better."
Πλεονεκτήματα: "Nothing really."
Μειονεκτήματα: "On time boarding, better communication, better amenities. Cheap airline. You get what you pay for."
Μειονεκτήματα: "Flight was 2 hours late"
Μειονεκτήματα: "Seats are really small and stick together, super uncomfortable for more than 2h"
Μειονεκτήματα: "The crew could have shown up on time."
Πλεονεκτήματα: "I couldn't tell you. They were basically non existent."
Μειονεκτήματα: "Easy jet lost my bag. For four days. I had to go back to Naples airport and find it myself"
Μειονεκτήματα: "Whether the type of aircraft or the plane itself the pressure system did not work. It has been years since I have had to deal with clogged painful ears, but for 30 minutes this was the case. The flight was over 40 minutes delayed and no announcements were made. Boarding and deplaning was chaotic."
Πλεονεκτήματα: "Very attentive cabin crew. Great service, great pilot and cockpit crew. All flight information was very well communicated. Smooth landing effort during thunderstorm activity."
Μειονεκτήματα: "Boarding process was not as effective at Gatwick airport as expected."
Μειονεκτήματα: "Comfort of seats and entertainment"
Πλεονεκτήματα: "The crew was polite and helpful."
Μειονεκτήματα: "Our flight was delayed every 2 hours for a total of 6 hours. After a long trip from the US to London, we were disappointed to sit in the London airport for an extra 6 hours."
Μειονεκτήματα: "Flight was delayed. Very little communication"
Μειονεκτήματα: "One of the crew before boarding was trash."
Πλεονεκτήματα: "Good price and fairly smooth process"
Μειονεκτήματα: "Carry-on luggage and a personal item should be allowed. Seats should recline. And at least 1 free non alcoholic beverage."
Μειονεκτήματα: "It all could have been a bit better. I feel like I’m traveling on a bus- & the price is not sooo much lower to warrant that!"
Μειονεκτήματα: "The delay in this flight was made far worse by the poor communication about he new timeframe for departure. It was poorly handled and we ended up getting to our final destination at 3 am as a result. Disappointed."
Μειονεκτήματα: "Luggage payment check in and boarding is too slow and inefficient"
Πλεονεκτήματα: "The captain"
Μειονεκτήματα: "Staff. Landing - it felt too steep."
Μειονεκτήματα: "Better organization at boarding"
Πλεονεκτήματα: "Everything right on time, good landing"
Μειονεκτήματα: "Seats are very small. Luggage space limited."
Πλεονεκτήματα: "The staff was great."
Μειονεκτήματα: "Nothing. All good."
Μειονεκτήματα: "I tried to explain to the Kiwi associates 10 hours before departure that San Marco in Venice was flooded and that there was no way to get out of the hotel and to the airport. I tried to change my flight and was told that nothing could be done but that I would get a call in 2 -4 hours with a solution but did not. I missed the flight and fear that I will miss my connection. Stuck."
Πλεονεκτήματα: "Great price Arrived early Luggage arrive quickly Very Efficient"
Μειονεκτήματα: "Pay for all extras - including coffee"
Πλεονεκτήματα: "The flight itself was ok, price"
Μειονεκτήματα: "Delay and no explanation, located on the worst gate which was announced late. Worst gate because the path led to another gate in super close proximity which created a blockage for other who wanted to get on to their plane. Least resourceful flight attendants Ive ever met, luggage, that was excessive on this flight, instead of placing in it as a check in luggage the asked passengers with smaller package to just keep it with them while seated."
Πλεονεκτήματα: "I liked the price of my flight."
Μειονεκτήματα: "The flight was delayed over an hour and there was no update on the app to indicate it. A lot of time wasted waiting in the airport and a very late arrival in Manchester."
Μειονεκτήματα: "flight delayed by approx. 3 hours, no info from easyjet, airport boiling hot, no air-con in airport and packed out. there was no-one to supervise passengers off plane, which led to further delays and resulted in missing hourly train from Gatwick back into London."
Πλεονεκτήματα: "Flight from US got delayed and easyJet charged us full fare for next day flight."
Μειονεκτήματα: "Flight from US got delayed and easyJet charged us full fare for next day flight. Really bad services and policies. Should have gone British Airways."
Μειονεκτήματα: "Single bag policy is unnecessary, it only creates discomfort in the experience with easy jet."
Μειονεκτήματα: "The flight was delayed over 3.5 hours, and the employees were unable to explain the cause of the delay. The employees of the airline in CDG were receiving contradicting information and letting the passengers know contradicting information. They told us they would provide money for food, and the money they provided was only 4.5 euro, not enough to get a bag of chips. The experience going to Venice was horrible with easy jets."
Πλεονεκτήματα: "Everything waa straightforward. No major issues."
Μειονεκτήματα: "Our seats did not recline. In addition, the gate to board at the Amsterdam airport would benefit from more chairs as everyone was waiting in a line for some time while waiting to board."
Πλεονεκτήματα: "The flight attendants kept us informed at all times"
Μειονεκτήματα: "Flight was delayed, flight attendant made an offensive joke to Greek people"
Πλεονεκτήματα: "The crew were excellent. They were an airline group out of Estonia working on behalf of EasyJet. Professional, courteous, and helpful."
Πλεονεκτήματα: "Nothing much"
Μειονεκτήματα: "Zero customer service"
Μειονεκτήματα: "I had to stuff my personal item in my suitcase. When the previous times I've flown easyJet I've always had a carry on and personal item"
Πλεονεκτήματα: "Absolutely nothing."
Μειονεκτήματα: "My flight was cancelled three times, I spent an entire day of my vacation wasted in an airport. I ended up having to take a bus to my final destination and the worst part of it is that Air Berlin refuses to reimburse me over $400 for the flight that never occurred."
Πλεονεκτήματα: "We are from the US and haven’t traveled on easyJet before. Since it was new, and we are in our 60’s, it did take a little work getting all set up on the app to get boarding passes. Not much different from the airlines in the states I’d say."
Μειονεκτήματα: "Was a bit surprised about the limited size of the carryon. One just barely missed fitting in to the box that checks the size. When we got on the plane, it would have easily fit. Not so happy about having to spend another 45 euros for the bag. But on a positive note, I did get a text that the bags was going to be on Belt 3 which was nice. And it was in English too."
Πλεονεκτήματα: "nice, fun crew"
Μειονεκτήματα: "plane was filthy"
Πλεονεκτήματα: "Plane was OK for a low cost"
Μειονεκτήματα: "I was extremely annoyed that despite carrrying a luggage that fit the specs I was forced to check it because the overhead space was full. When I boarded I realized that there was plenty of space. In fact on the space over our heads (row14) there was space throughout the flight"
Μειονεκτήματα: "The seats were small"
Πλεονεκτήματα: "Baggage drop off was super smooth and easy. Everyone was nice and carried a smile on their faces. I liked that bit."
Μειονεκτήματα: "Boarding was late as flight was delayed about 30 minutes. I was asked to put my tiny cross against inside my carry on and that had to happen on the floor right before boarding. I guess I misunderstood but so did tens of other passengers. Annoying and very unusual. Never asked of me ever before and I'm a very frequent traveler."
Πλεονεκτήματα: "We had no idea we had to pay for checked luggage. Until we arrived at check in. Hidden fee and so wrong! So we ended up paying another $98 on top of the ticket price. Now I understand why there was so much carry- on luggage! And that took soooooooo much longer to board and exit the plane. No entertainment. Small seats. Sorry, Easy Jet, but never again."
Μειονεκτήματα: "Basic low-fare, no frills flight."
Μειονεκτήματα: "Planes super late, charge you about for everything! In the end I ended up paying more than double for my flight that what I booked for."
Μειονεκτήματα: "Stupidly long wait"
Πλεονεκτήματα: "Left and arrived on time."
Μειονεκτήματα: "Disorderly boarding process to the plane, once in the gate."
Πλεονεκτήματα: "It went fine. Did not have food though."
Πλεονεκτήματα: "We got to Milan eventually"
Μειονεκτήματα: "We bought four tickets online and when we got to the airport they told us we only had two tickets and the other two passengers were on stand-by. This was completely unacceptable because we needed to be in Milan by 1pm for an international flight leaving st 3:40pm to New York so we could get home. The manager who came to help was worthless and said it wasn't his problem if we missed our flight from Milan to New York. The customer service agent at the desk was so much more helpful and ensured that we received four tickets. Apart from the near panic of not getting our flight it was also delayed 1 hour 15 minutes so we were worried about being late for our flight in Milan"