Πλεονεκτήματα: "Good experience overall, no issues at all"
Πλεονεκτήματα: "Crew was friendly and helpful. I got some sleep on this red eye flight, surprisingly."
Πλεονεκτήματα: "Exceeded my expectations in terms of comfort and amenities."
Μειονεκτήματα: "Pitch is pretty tight for an international flight."
Πλεονεκτήματα: "Nice crew."
Μειονεκτήματα: "Food selections horrible. And you need to pay for it. I got last piece of pizza and it tasted like it had been sitting there for a week. Drink cups were tiny. Movie options severely limited. WiFi never worked."
Πλεονεκτήματα: "I liked how kind and courteous the flight crew was."
Μειονεκτήματα: "The headphone jack for the movie screen was loose and the sound kept going in and out. The kid in front of me wouldn’t sit still and the kid next to me didn’t speak a lick of English so couldn’t understand me when I asked if I could squeeze by him to get to the restroom. Needed more legroom."
Μειονεκτήματα: "Blankets should be provided on the seats prior to boarding"
Πλεονεκτήματα: "Yes wos perfect"
Μειονεκτήματα: "Seats to Reykjavik were hard"
Μειονεκτήματα: "I was unaware of not being able to have my personal item with me when in row 9, so i tried to grab what I needed out of my bag- but was VERY rushed by the crew. No access to entertainment for that 6 hours."
Πλεονεκτήματα: "Everything was ok"
Πλεονεκτήματα: "When I booked my Economy Light fare from Denver to Paris for $325, I was expecting a trying experience. But to the contrary, I found the entire trip enjoyable. I found the boarding quick and efficient, plus the flight attendants were genuinely friendly and helpful. Connecting in KEF was a delight."
Μειονεκτήματα: "Short answer: "Nothing". I've travelled extensively around the world and Icelandair is now my favourite low-cost airline. Takk Icelandair."
Πλεονεκτήματα: "The plane and it’s crew were fantastic! The crew was totally customer oriented and provided great service for the entire flight."
Μειονεκτήματα: "It does no good to upgrade to Saga Class when you consider loading at Keflavik. A mob is herded on to a crowded bus and you wait at plane side with little room to move around. There is no priority boarding and the entire procedure might be acceptable in the Third World but certainly not in a country that has so much going for it."
Πλεονεκτήματα: "I like we had more room. How’s that possible for a shorter flight?!?"
Πλεονεκτήματα: "Comfortable, good entertainment, considerate crew"
Μειονεκτήματα: "No frills; flight was delayed over an hour"
Πλεονεκτήματα: "Nice crew. Somewhat on time arrival. Smooth flight."
Μειονεκτήματα: "I was not given the option to select checked baggage when I checked in online. I was then charged 176 Euros to check my bags. Then my luggage was lost. I still don’t have it. Flight was late. Iceland airport needs to enlarge their airport with more ramps, or schedule their flights in a way that they can handle the crowds better. Having to ride busses to and from the plane to terminal multiple times is exhausting."
Πλεονεκτήματα: "I LOVED the price!"
Μειονεκτήματα: "Movie selection"
Μειονεκτήματα: "It was very cold in the cabin."
Μειονεκτήματα: "Have to pay for food. Uncomfortable seats."
Πλεονεκτήματα: "The plane, crew, and entertainment."
Πλεονεκτήματα: "Movies and USB plugs for each seat"
Μειονεκτήματα: "Small seats, limited leg space"
Πλεονεκτήματα: "Service was good."
Μειονεκτήματα: "Extremely uncomfortable seats. No food (although I knew that going in)... but for a trip that long its crazy that it's not standard to be served food"
Μειονεκτήματα: "Was surprised to learn that the meal and headset are not included in the economy price. Competitors charge less, feed and entertain you! Not planning on travelling on this airline anymore."
Πλεονεκτήματα: "Employees very friendly, helpful, professional. Comfortable newer plane."
Μειονεκτήματα: "Lack of food on the flight.....how about even a cookie or two that you don't have to pay for?"
Πλεονεκτήματα: "Crew was nice"
Μειονεκτήματα: "Tight fit...herded like cattle in Iceland...barely made my connecting flight. No one available to give info on where to go or why we were delayed. Oh...and seven hour flight...no food. But pretty sunset"
Πλεονεκτήματα: "The staff was friendly and the plane was fine."
Μειονεκτήματα: "Our flight was delayed by a little over an hour, however there was no communication with what was going on. We were just left standing there waiting. I find it always helps to let people know what the hold up is. It was a simple explanation that our plane had not arrived yet."
Μειονεκτήματα: "Delays. Shuttle buses. No free meal."
Μειονεκτήματα: "The boarding process was interesting - because our flight was late getting in, I thought we would miss our connection but the passport control was quick and easy and then our flight left late so there was no need to rush"
Μειονεκτήματα: "Sisters bag arrived fine. Mine will not arrive until tomorrow."
Μειονεκτήματα: "No meal.."
Μειονεκτήματα: "The crew seemed fairly new to someone carrying a guitar, as it didn't fit in the overhead compartments, I asked for their help, and it seemed only the head crew new what to do and the rest looked a little like "we have to help you with that?" Also the fact that there was no food served unless you paid for its ridiculous €8 for a sandwich was annoying for a transatlantic flight."
Πλεονεκτήματα: "I love Icelandair's stopover option. Fares and flight staff are great."
Μειονεκτήματα: "Reykjavik airport gate area is terrible - not enough seats and chaotic boarding process with buses."
Μειονεκτήματα: "No free meal for a long flight"
Πλεονεκτήματα: "So got a great price on a trip to London. Nice thing is you can tack on days on either side to visit Iceland. So it's like getting two vacations at one time."
Μειονεκτήματα: "Look flying isn't fun anymore, plain and simple. The seats are too close together so the rows are tight. This airline is like all the others. Other than that this was fine."
Πλεονεκτήματα: "The plane was clean, the flight attendants were friendly and made sure that the passengers were ready for take off and landings (both of these areas were a problem on the last airline on which I flew)."
Μειονεκτήματα: "No kosher food in the menu"
Πλεονεκτήματα: "Flight was on time"
Μειονεκτήματα: "The check-in was a nightmare. The line was clustered around one entrance point. Although I checked in on line the sign to check bags was obscured by the crowd. There were no employees to facilitate the check-in. Although the price of the flight was attractive I am doubtful that I would book Icelandair again."
Πλεονεκτήματα: "Baggage was quickly delivered"
Μειονεκτήματα: "Seats were too cramped and many weren't lined up with windows so window seats were not truly window seats. Unable to get 2 seats together even though we booked 9 months in advance"
Πλεονεκτήματα: "I really enjoyed the staff and the pillow, blanket and complementary water."
Μειονεκτήματα: "My headphone jack did not work so I could not use any of the entertainment"
Πλεονεκτήματα: "Both flights on icelandair excluded basic things that are usually standard on other airlines I've flown with: for instance there were no free headphones or snacks or food at all, only things available for purchase. I did not have a good flight experience."
Μειονεκτήματα: "The trans-Atlantic flight did not include any food, not even a tiny bag of pretzels"
Πλεονεκτήματα: "Quick flight"
Μειονεκτήματα: "Airport in Iceland needs updating...too crowded and no seating."
Πλεονεκτήματα: "The entertainment offerings were excellent. The complimentary drinks were also appreciated."
Μειονεκτήματα: "Perhaps it's an industry-wide trend, but the flights are expensive enough to include meals; having to pay extra for alcohol is reasonable, but charging for a sandwich seems excessive. More troubling, however, is that I had to pay extra (a rather steep fee of 240 Euro) for my extra-heavy luggage, and the airline lost my bag. This fee, at the very least, should be reimbursed."
Μειονεκτήματα: "Unorganized airport in Iceland."
Πλεονεκτήματα: "It was great to have free drinks but food is also nice. Be prepared to pay for your food or bring along something for the ride."
Μειονεκτήματα: "No food included in the price of the ticket."
Μειονεκτήματα: "Lost my luggage. Contact number does not work. Complete frustration. Recommend carry-on only"
Πλεονεκτήματα: "Made up some time since the flight was delayed."
Μειονεκτήματα: "Much longer delay on the next flight to JFK after already having an original delay at Gatwick. Keflavik airport wasn't able to accommodate the number of travelers with delayed flights that day."
Πλεονεκτήματα: "Staff was very friendly and helpful, good food options on board, Saga lounge in Keflavik was fabulous!"
Μειονεκτήματα: "KEF airport is not well managed - boarding areas have few seats, and process is cumbersome; flights leaving near same time are all boarding from same area. Airport amenities- food, shops are very nice. Also, our flight was delayed (it happens) but caused us to miss our next flight. No there was a snafu with one of our bags not arriving/being on a different flight. We recovered it, but we're not compensated for delay/missing a flight."
Πλεονεκτήματα: "seats were hard and uncomfortable not enough leg room , seats are to narrow"
Μειονεκτήματα: "bottle of water was pleasant surprise"
Μειονεκτήματα: "Flight was delayed from Reykjavik over 1.45 hrs, which made us barely able to catch the connecting flight in Stockholm. Were told wrong info by an attendant that we had to go thru customs in Stockholm. Were not told by Denver check in staff in Denver that we had to pick up our one checked bag in Stockholm, and rechecking it before getting on the SAS flight to Gothenburg, so the bag got left in Stockholm.."