Μειονεκτήματα: "Way exceeded my expectations!"
Πλεονεκτήματα: "The crew was awesome! The steward was engaging and made us all laugh and feel comfortable for a short flight when he didn’t have to. He had a great sense of humor and gave the kids cookies and wings. Something I haven’t seen in many years. He and the pilots were great!"
Μειονεκτήματα: "I had a tight connection, but made it to the gate in time. I walked down the jetway to what appeared to be a locked door, with no one there to guide me on how to board. It turns out there was a stairwell at the end of the jetway, which was to take me to a bus on the tarmac. This was very stressful."
Μειονεκτήματα: "Luggage drop was severely understaffed. We had checked in, had boarding passes but there was a 45 minute wait just to drop off a checked bag."
Μειονεκτήματα: "Take off on time"
Πλεονεκτήματα: "In flight entertainment"
Μειονεκτήματα: "The plane was very hot."
Μειονεκτήματα: "Missed flight due to unnecessary delays"
Μειονεκτήματα: "It was FREEZING throughout the entire flight. Freezing. No blankets. Missed having screen in seat but was able to start a movie on my phone so it was fine."
Μειονεκτήματα: "Flight was delayed due to crew not being available."
Πλεονεκτήματα: "The crew really kept us updated on the many delays."
Μειονεκτήματα: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Πλεονεκτήματα: "Nice crew. Stable flight."
Μειονεκτήματα: "No gluten free snack options."
Μειονεκτήματα: "Disembarking could be more efficient"
Μειονεκτήματα: "Boarding took a long time"
Μειονεκτήματα: "Letting me board the plane even through boarding had started and I wasn’t first because of my disability"
Πλεονεκτήματα: "Amazing crew & comfortable seats."
Μειονεκτήματα: "It was too cold on the feet during the night. The blanket was not enough. The food lacked good vegetables. The asparagus was too tough. If you wanted to avoid sugar, you could not eat breakfast."
Πλεονεκτήματα: "Plenty of room and friendly service was refreshing for such a long flight"
Πλεονεκτήματα: "food was great. the plane was very comfortable and i also like the fact that there was free movies and wifi inside the plane"
Πλεονεκτήματα: "Friendly crew."
Μειονεκτήματα: "Flight was fine."
Πλεονεκτήματα: "Crew was kind and responsive."
Μειονεκτήματα: "Older plane so seats were very crammed. My screen was not calibrated correctly so I couldn’t rewind or pause movies. No charging option for phone. WiFi was spotty."
Πλεονεκτήματα: "Crews were great."
Μειονεκτήματα: "Flight delays coming and going. Happens a lot with Delta."
Πλεονεκτήματα: "Everything. Pilots and crew"
Πλεονεκτήματα: "It was a normal flight as well expected."
Πλεονεκτήματα: "The crew was helpful and nice and the plane’s entertainment system."
Μειονεκτήματα: "The abrupt stopping at the end of the landing. But it was better than in the first flight. And I understand it is a small flight but add a juice option on the service along with coffee and water."
Πλεονεκτήματα: "I liked the crew when we were boarding and when we were in flight."
Μειονεκτήματα: "The plane was very small and there was no tv/radio to entertain a 3 hour flight except limited WiFi access. One remark that I also like to make is the use of the breaks when landing it was very abrupt. Please do it more gentle next time."
Μειονεκτήματα: "Plane was old flight was right on time"
Πλεονεκτήματα: "Fast boarding"
Μειονεκτήματα: "Seats are too crammed and uncomfortable."
Πλεονεκτήματα: "I needed to run real fast to the connection flight and gladly got there on time."
Πλεονεκτήματα: "First time with AmExp Delta so no baggage fee, zone 1 boarding. seats are fine, newer aircraft, snacks were good and entertainment was good and easy to use. Staff and attendants were friendly p. All good"
Μειονεκτήματα: "As far as flying goes today no complaints. As compared to 30 years ago I could do a book but nothing to do with Delta"
Πλεονεκτήματα: "really helpful and friendly service and nice seats."
Πλεονεκτήματα: "It was on time"
Μειονεκτήματα: "It was crowded and cramped."
Πλεονεκτήματα: "Every thing went well"
Πλεονεκτήματα: "We were traveling with a toddler and infant but put in different row because the tickets were purchased separately. Gate staff promptly put us together and even bumped us up to delta comfort. Was a very pleasant trip. Thanks delta!"
Πλεονεκτήματα: "The Flight Personnel was extremely helpful and kind."
Πλεονεκτήματα: "So many movies to watch. Keep it up!"
Μειονεκτήματα: "The food was too sweet and salty."
Πλεονεκτήματα: "Great experiencing getting on and off the plane"
Πλεονεκτήματα: "in economy class"
Μειονεκτήματα: "very hard seats with not enough legroom."
Πλεονεκτήματα: "Updated plane, movies are old but a verity"
Μειονεκτήματα: "Lost two pieces of luggage"
Πλεονεκτήματα: "Upgrade. Comfort. Gourmet Oatmeal Breakfast."
Μειονεκτήματα: "Need more cooking shows (British Bakeoff would be fun) or something besides what has been there for too long."
Μειονεκτήματα: "Everything was perfect"
Πλεονεκτήματα: "We did eventually get there"
Μειονεκτήματα: "What should have been a 90 minute flight took over 4 hours! Between mechanical failure, overbooking and waiting for gates and sky bridges we missed our connection. Then when they rebooked our connection on a British Airways flight, BA couldn't pull up the tickets and we wasted yet another hour while Virgin Atlantic and Delta both passed the buck as to who was responsible for correcting it so we could get on our rebooked flight, which we BARELY did with only 2 minutes to spare!"
Μειονεκτήματα: "No food or beverage service"
Μειονεκτήματα: "Flight was delayed an hour"
Πλεονεκτήματα: "The courtesy of the staff and the seats in the "delta comfort" section."
Μειονεκτήματα: "Too many interruptions. i'm not sure if there is a way but there should be a way to only serve only those who are requesting service."
Πλεονεκτήματα: "Crew was quick and nice."
Μειονεκτήματα: "Not many options for food."
Πλεονεκτήματα: "We had comfort class and it's very nice"
Μειονεκτήματα: "Both Crews at airport and on flight aren't very friendly, I guess this is the nature of all American flight after seeing how customer being treated from the United incident"
Πλεονεκτήματα: "I liked the new plane! It seemed like there was just a bit more room. Compared to my flight going out with American, Delta is a much nicer experience."
Πλεονεκτήματα: "Entertainment was fine."
Μειονεκτήματα: "Food variety for lactose intolerant. Crew was bare able."
Μειονεκτήματα: "Had flight delay affecting my connecting flight."
Μειονεκτήματα: "We were delayed because we were waiting on a crew member. It was kind of ridiculous"
Μειονεκτήματα: "Seat wasn’t comfortable and the on flight entertainment didn’t work. AA in flight WiFi kept giving error messages"
Πλεονεκτήματα: "Crew was nice. Had no problems with my carry on."
Μειονεκτήματα: "Paying for an assigned seat is ridiculous so my friend and I didn’t sit next to each other."
Μειονεκτήματα: "The flight attendant was outstanding. Flexible. Good sense of humor and very professional"
Πλεονεκτήματα: "Comfy seat, great entertainment options"
Πλεονεκτήματα: "The flight was delayed by 5 hours! I had to rebook my connecting. Everything else was lacklustre at best"
Μειονεκτήματα: "being on time"
Πλεονεκτήματα: "Nice big plane, new technology"
Μειονεκτήματα: "When landing in LAX we were unloaded far from anything and loaded into buses and taken to the terminal. It was like a weird sci-fi movie LOL."
Μειονεκτήματα: "Our already delayed 1 am flight was cancelled a little before midnight. It was rescheduled to 8am. It was a big headache trying to get a hotel, meal vouchers. Then, there were no shuttles to the hotel available so has to wait in line again for taxi vouchers."
Πλεονεκτήματα: "The crew was so friendly compared to other airlines, and the pilots seemed more skilled as well. Very smooth landings in spite of turbulence."
Πλεονεκτήματα: "Smallest seats of any airline I've recently traveled on"
Πλεονεκτήματα: "Non-stop flight and arrived ahead of schedule"
Μειονεκτήματα: "No individual entertainment in seat backs and the common system wasn’t working. But, since it was an overnight flight it wasn’t that disappointing"
Μειονεκτήματα: "Crew not attentive, even in business class. Entertainment system broken for entire flight."
Πλεονεκτήματα: "No issues - which is what I expect"
Μειονεκτήματα: "USB chargers on seats"
Πλεονεκτήματα: "Easy access and commute"
Πλεονεκτήματα: "Amazing Crew"
Πλεονεκτήματα: "Early arrival!"
Μειονεκτήματα: "WiFi was not working on the aircraft."
Πλεονεκτήματα: "Everything that happened before the FIRST time we boarded the flight and when we finally landed in LA. The movie selection was pretty good since I couldn’t sleep on the flight and it calmed me down. The flight that was originally 7 hours turned into 5"
Μειονεκτήματα: "What Irritated me the most about this whole experience was that they waited until everyone had boarded and seated to find a maintenance problem. Credit to them for finding it before takeoff but it should’ve been caught before the plane even left the hangar or when the plane last landed. They said this would be a 15-20 min fix. This was an 8pm flight. 800 became 830, then 9. By 9:00, same problem and I start to wonder if we should switch planes. By 10, they finally tell us that we have to deplane and go to Gate 37 which is on the other side of the terminal. On the way out the flight attendant tells us that we have to hurry up to the other gate because we have to be there by 10:25 to board. I almost wanted to punch him. So we’re there. 10:25 comes and I see the screen turn to 10:40. Around 11, the announcement comes that they’re transferring the food from the other plane to our new plane which further delayed everything. As some kind of compensation, theyleft buckets of snacks and drinks for us prior to boarding as we finally boarded. Finally took off at 12:30. I was so irritated I couldn’t rest on the flight."
Πλεονεκτήματα: "New 737 max was comfortable"
Μειονεκτήματα: "They still allow folks with way too many luggage on board"
Μειονεκτήματα: "I was forced to chance airlines, because, AA knew about an issue with the plane but still tried to used it."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Μειονεκτήματα: "The connecting flight from Barcelona was delayed and there was inadequate time to connect. Horrible travel via AA to and from Barcelona. You guys should be embarrassed to tears ... and that is be overly gracious to AA."
Πλεονεκτήματα: "How nice the landing was. And how really sort it was"
Πλεονεκτήματα: "Kelly, our flight attendant was excellent"
Πλεονεκτήματα: "Comfortable seats"
Μειονεκτήματα: "Seats were narrow"
Πλεονεκτήματα: "Economy class seats better than UA."
Μειονεκτήματα: "Economy class seats always have room for improvement."
Πλεονεκτήματα: "The cabin crew bent over backwards to help."
Πλεονεκτήματα: "Best fligh I had in some time. Left on time, arrived early very attentitive crew (with smiles as they worked through the rear cabin - wish I had their names to give recognition for/to). Food rating should have had a ‘NA’ as I nor partner did not consume any food."
Μειονεκτήματα: "Can’t think of one thing - unless a flying saucer could have delivered me like in about 5 minutes to Cabo! Ok - maybe one thing: charging for a checked bag on international flight seems rediculous (you asked)."
Πλεονεκτήματα: "Arrived safely and on time."
Μειονεκτήματα: "No power outlets at seats."
Πλεονεκτήματα: "We boarded quickly, the crew were friendly, the movies were great, we were on time leaving and arriving."
Μειονεκτήματα: "The only complaint, it was hot on the aircraft when boarding."
Πλεονεκτήματα: "The crew."
Μειονεκτήματα: "Tiny plane, old. No leg space at all (I'm 5.5). Our connection before this flight was a 1 hour flight on a modern very spacious airplane, we wished we could've flown on the same plane for the 6+ flight to Paris."
Μειονεκτήματα: "I checked in on American Airlines and because I didn't load the boarding pass to my smart phone I wasn't allowed to board."
Πλεονεκτήματα: "Nice screens with a good movie selection. Alcohol was included."
Μειονεκτήματα: "I'm 5'10 and my knees were smashed into the way-too-reclined seat in front of me for 10+ hours. Even though we booked together our seats were separated by 1 row and 4 seats over and they were unable to put us together, even though my row were all single travelers."
Πλεονεκτήματα: "Pretty good dinner and breakfast, complimentary wine"
Μειονεκτήματα: "Slow flaky entertainment system didn't work at all in some seats, needed multiple 10-minute reboots in other seats. I was unable to complete a 2 hour movie on a 9 hour flight. No internet."
Πλεονεκτήματα: "Flight departed and arrived on time. Good, friendly, efficient service on flight. Cabin crew took special care to arrange for those with on-going flights and tight connections to be accommodated to make these tight connections."
Μειονεκτήματα: "Tight seating and aisles."
Πλεονεκτήματα: "Airline counter worker in Philadelphia reeassigned my seat twice so that I can get a window seat with no one next to me (thanks!). Tons of films on the free entrainment system."
Μειονεκτήματα: "Someone attempted to claim the seat next to me and the flight attendant allowed him. Luckily he moved elsewhere after I objected. There were plenty of other empty seats."
Πλεονεκτήματα: "The flight attendants were incredibly attentive"
Πλεονεκτήματα: "We made up time in the air and landed early. Seats were very comfortable."
Μειονεκτήματα: "We landed early but had to wait a half hour to be able to get to an open gate. Then when arriving at the gate the jet bridge was unavailable so we waiting on the plan for an hour after touchdown. Then during my baggage claim pick up I found it open and spilling out into the bin and it was the first time I used this suitcase. Overall, I don't think it was the airlines fault but the airports fault at LAX, however all of these thing combined made it a less enjoyable flight/experience."
Πλεονεκτήματα: "Staff was kind."
Πλεονεκτήματα: "On time, smooth check in, great customer service at the gate and on board."
Μειονεκτήματα: "Snacks should improve"
Πλεονεκτήματα: "Crews are very friendly, thank you"
Μειονεκτήματα: "Multiple delays, ended up having to change flights, then 2nd flight was also delayed. The only silver lining was the customer service representative, I think named Sofie(?) was astoundingly wonderful and helpful."
Πλεονεκτήματα: "On time performance; friendly, competent staff."
Πλεονεκτήματα: "The space"
Μειονεκτήματα: "The agents and flight attendants were very unfriendly. You could tell that because I was of a different nationality that this was a problem."
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "Dirty plane. DIFFICULTY hearing which baggage kiosk to use. Should have a board with postings"
Μειονεκτήματα: "Nothing, really"
Πλεονεκτήματα: "The crew was excellent, timing was superb,"
Πλεονεκτήματα: "Great customer service. Gate agent was able to swap my flight for an earlier one."
Μειονεκτήματα: "Flight was delayed"
Μειονεκτήματα: "WiFi could have worked."
Μειονεκτήματα: "Plane had no entertainment"
Μειονεκτήματα: "Flight departed late"
Πλεονεκτήματα: "Just a normal flight."
Μειονεκτήματα: "Coach seating is always a bit "compact.""
Μειονεκτήματα: "Now United is showing the struggle by selling food on board the plain. Thats not a good sign of business for loyal travelers"
Πλεονεκτήματα: "Denver had about 2” of blowing snow but the flight in was good and the pilot and crew kept us up to date."
Πλεονεκτήματα: "On time!! Arrived in Athens early:)"
Μειονεκτήματα: "Very poor quality food! For breakfast I received a rock-hard croissant and a fruit plate with 9 grapes and 4 tiny pieces of mellon. The 767 plane was extremely noisy. Good thing I have noise cancelling headphones. Limited selection of movies and for some reason I could not locate any song or music categories."
Μειονεκτήματα: "Can’t charge devices. Have to pay for watching movies. Pay for suitcase!"
Πλεονεκτήματα: "Comfy seats. Flights on time. Free pretzels."
Πλεονεκτήματα: "Crew worked very well with us."
Μειονεκτήματα: "Hard seat cushions and narrow seats."
Μειονεκτήματα: "Landed in Canada to let off a "sick" passenger, sat there for hours and after the pilot made countless excuses, including needing to refuel, needing a new route, and needing to de-ice the plane, he finally announced that we're headed all the way back to Newark for some unknown reason. Worst flight ever. Couldn't be any less happy. F*** this airline. Will never use again. Ruined my vacation, thanks a lot."
Πλεονεκτήματα: "Organized boarding. Left on time and arrived early at destination."
Πλεονεκτήματα: "We had issues in that there was no crew! But the United people were great and got us on another flight going to Newark and we were still able to make our connection to Aruba!"
Πλεονεκτήματα: "Nothing, The flight didn't happen"
Μειονεκτήματα: "Waited for 6.5 hours for the flight to get cancelled and rescheduled for a week later."
Πλεονεκτήματα: "Great boarding and friendly service"
Μειονεκτήματα: "Nothing to report"
Πλεονεκτήματα: "Convenient and on time. Comfortable"
Πλεονεκτήματα: "Your mobile website only asked for first and last name, not middle. Yan was denied boarding from LAX to CAN after she was allowed to fly from DEN to LAX without the middle namename on the ticket. We have had so many problems are are trying to get Air China to refund part of the ticket but they hang up on us frequently. They are almost as bad as Kayak who screwed us over with not having a middle name spot for proceline ticket purchase. I will also be calling you to tell you."
Πλεονεκτήματα: "We arrived earlier than expected, the flight crew was attentive and friendly. The gate staff was really helpful in helping to sort out a last minute dilemma"
Πλεονεκτήματα: "On time. Friendly crew"
Μειονεκτήματα: "Very tight. Not food except snack."
Πλεονεκτήματα: "Left the gate one minute early, sat on the tarmac for 20 minutes, arrived 10 minutes early."
Πλεονεκτήματα: "Multiple passengers were assigned the same seats so we had to do some shuffling once everyone had boarded. There were however enough seats for everyone."
Μειονεκτήματα: "The staff was very pleasant and professional."
Πλεονεκτήματα: "Staff was friendly"
Μειονεκτήματα: "Wireless didn't work either way. Uncomfortable seats"
Πλεονεκτήματα: "In seat entertainment."
Μειονεκτήματα: "Tight seating with little comfort."
Πλεονεκτήματα: "My flight was delayed where I would have missed my connection, customer service rebooked on another flight which got me to my final destination early. The upgrades and consistent service is handled very well."
Πλεονεκτήματα: "Everything went well from check in, to boarding, to the flight. Flight attendants were all great and attentive. Flight left a few mins early and arrived 20 mins ahead of schedule. Coffee was FANTASTIC."
Μειονεκτήματα: "In flight wifi was inoperative. I could not access any in flight entertainment throughout the flight."
Μειονεκτήματα: "Seats and food were disappointing ."
Πλεονεκτήματα: "the United app"
Μειονεκτήματα: "the bag of mix"
Πλεονεκτήματα: "I liked three of the stewardessence very nice. the old tall stewardess with the short dyed hair was rude to me. she needs to retired"
Μειονεκτήματα: "no food was provided for free. I will fly a foreign airlines next time apart I don't pay for my baggage and free meal."
Πλεονεκτήματα: "Paid to have more room to be comfortable but the service Wa not overly special. Flight attendant got us a drink after takeoff; then promptly turned off the lights & sat & read her book. I would have had to ring the buzzer to get anything. She didn't even collect the glasses. I know it was a red-eye but she could have paid a little more attention."
Μειονεκτήματα: "See above"
Πλεονεκτήματα: "Crew was friendly, boarding was easy."
Μειονεκτήματα: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Πλεονεκτήματα: "Crew were friendly and helpful"
Μειονεκτήματα: "Seats are tight, food is a few pretzels."
Μειονεκτήματα: "Bad service,the plane no tv"
Πλεονεκτήματα: "United Provide good service"
Μειονεκτήματα: "The flight delayed"
Πλεονεκτήματα: "The crew and overall experience was very good. Things were on time and communication between crew and passengers was very good"
Μειονεκτήματα: "It would be nice if United staffed their check in counter more than three hours prior to the flight or at least told their customers not to arrive more than three hours prior to the flight. We arrived early to avoid lines and congestion due to spring break, TSA, and customs only to find the counter closed."
Πλεονεκτήματα: "First time but I like it"
Μειονεκτήματα: "Good experience"
Πλεονεκτήματα: "Nice comfortable seating."
Μειονεκτήματα: "Liked everything"
Πλεονεκτήματα: "Rebooking me on another flight was uncomplicated."
Μειονεκτήματα: "We had a long delay in Boston that resulted in missing my connection. I only had 10 minutes from gate to gate to make my connection. I understand that the FAA levies heavy fines on planes every minute that they are late. If so, how does it explain the delay in Boston of almost an hour? Needless to say, I was NOT happy."
Πλεονεκτήματα: "Delayed too much. Check in personnel didn't know what they were doing. Literally, we're confused and asking questions on how they should do their jobs. Honestly, UA is pretty subpar"
Πλεονεκτήματα: "Nothing. The experience was terrible. 7 trips back and forth to SLO Irport to try to get home to Palm Springs. 3 days attempt. Cancelled and delayed."
Μειονεκτήματα: "Didn't like anything."
Πλεονεκτήματα: "The professionalism of the airline stewardess says that's what I like the most"
Μειονεκτήματα: "I really can't say that I truly would call something I didn't like"
Μειονεκτήματα: "Seating is just cramped!"
Πλεονεκτήματα: "Staff was professional. Flight was on time"
Πλεονεκτήματα: "Everything except food"
Μειονεκτήματα: "Food in seating"
Πλεονεκτήματα: "Everything except the delay"
Μειονεκτήματα: "Flight was delayed with little communication or reassurance. When I had to rebook my connection, the counter was woefully understaffed and they were not equipped with new enough computers to quickly address my problem."
Πλεονεκτήματα: "Everything was fine"
Πλεονεκτήματα: "Everything was great!"
Μειονεκτήματα: "The service was horrible, the flight attendant was so rude. The plane also sounded like it was going to break and made everyone nervous"
Πλεονεκτήματα: "The staff was nice and friendly."
Μειονεκτήματα: "Dirty plane. The air smelled bad. We were delayed, on both flights."
Μειονεκτήματα: "Maybe the entertainment choices"
Πλεονεκτήματα: "Seats were comfortable. The crews were helpful."
Μειονεκτήματα: "Cleaner bathroom on the plane."
Πλεονεκτήματα: "The crew was nice. The seats were ok."
Μειονεκτήματα: "The flight from Copenhagen to Brussels was delayed without explanation for nearly an hour. I managed to make my connection to Frankfurt, but my luggage did not. I’m hoping it will arrive today."
Πλεονεκτήματα: "Good movies."
Μειονεκτήματα: "I called United to make sure there was a children’s meal for my 3 year old. There was not."
Πλεονεκτήματα: "The crew was amazing. Brand new airplane and service was excellent. Bathrooms were kept clean."
Πλεονεκτήματα: "Very pleased with crew and seats."
Μειονεκτήματα: "25 min late too much announcements during night flight, especially about duty free items and prices..."
Μειονεκτήματα: "They didn't served me food"
Μειονεκτήματα: "Not enough space for my legs"
Μειονεκτήματα: "When we arrived in Toronto they sent us to customs even though we didn’t need to go and we missed our connecting flight through Brussels them had to rebook with terrible seats to London now we are almost a day behind schedule..."
Πλεονεκτήματα: "Film selection"
Μειονεκτήματα: "Food was disgusting"
Πλεονεκτήματα: "We loved the movie."
Μειονεκτήματα: "no free food, beverage or entertainment"
Μειονεκτήματα: "I never boarded Brussels airlines. United Airlines put me on TAP or TP which I did like. But my luggage wasn’t forwarded until the 15th dec. Brussels had many natural disasters. My problems I believe were with either United Airlines or Swissport Luggage department"
Μειονεκτήματα: "Read above!! WORST EXPERIENCE EVER!!!!"
Πλεονεκτήματα: "Crew was friendly and plane was comfortable."
Μειονεκτήματα: "There were no free food or beverage options."
Πλεονεκτήματα: "The only thing I liked was that I landed safely in Brussels."
Μειονεκτήματα: "It was a 5 hour flight with seats that didn’t recline, head rests that didn’t move, no in-flight entertainment, no pillows or blankets, and unfriendly and somewhat rude, jaded flight attendants. The most uncomfortable international flight I’ve been on"
Μειονεκτήματα: "No service - not even a glass of water!"
Μειονεκτήματα: "Very uncomfortable, no refreshments. Everyone on the flight was suprised to find that food and drink cost money. The entire flight, the crew was selling something and you could not pass in aisle or even use toilet for half the fight. No entertainmrnt on a flight of 4.5 hrs and this was not supposed to be a low cost flight."
Μειονεκτήματα: "The flight was late. I was late for all my possible transport"
Μειονεκτήματα: "Boarding late. Good for sale-not even a cup of water free, staff rude, there is no entertainment"
Πλεονεκτήματα: "Whatever positive experience we had was overwhelmed by careless handling of our luggage."
Μειονεκτήματα: "Luggage nor sent from Brussels to Florence. On day 2 they had no clue where our 2 pieces were. Both pieces were bar-coded and there was. File complaint number did not help. we travel regularly and it has been many years sine we had luggage problems."
Μειονεκτήματα: "The crew didn't bother to announce that we would have a delay at take off and at landing. The food?... nothing good to say. It's been years since I've eaten a meal on a passenger plane."
Μειονεκτήματα: "Over 2 hour delay"
Μειονεκτήματα: "The lady at the gate was rude. I was in a group with small children, we were all family, she made me wait in line without my family."
Μειονεκτήματα: "Flight was delayed at the gate due to bad weather. Missed my connecting flight. After a 4 hour wait with customer service, my flight was rescheduled for a departure in 5 hours. I have no access to my suitcase. Prepaid hotel will not reimburse for no show. Such a mess."
Πλεονεκτήματα: "The team was nice, the flight took off on time and arrived a few minutes early"
Μειονεκτήματα: "Even though I'm a star Alliance frequent traveler status holder, and the status grants an extra bag on economy class I was forced to pay for my first checked in bag. Furthermore, since I assumed I'll be getting my checked in luggage for free (as it states on the miles and more website) I didn't pay for it in advance a fee of 35$, meaning they made me pay 65$ in the airport."
Πλεονεκτήματα: "Rude and incompetent crew/employees. Early morning flight was delayed 30 min and therefore we missed our connection. Representatives at the Brussels airport were incompetent, slow and misleading and on top of all our suitcases were lost and 24 hours later no one can tell us where they are"
Πλεονεκτήματα: "Everything about the airline"
Πλεονεκτήματα: "Crew was very nice"
Μειονεκτήματα: "Food was fair. Movie selection was poor."
Πλεονεκτήματα: "The crew seemed nice"
Μειονεκτήματα: "I was literally in tears by the end of my flight because my back hurt so bad in the seats. When I was boarding, I had a two hour layover and I still had to run for my flight and they were already boarding when I got there. The food was tasteless. All I could do was try and sleep and pray the flight ended quickly."
Μειονεκτήματα: "The overall organization was poor trying to make passengers off the plan to Kigali and boarding the Kigali passengers"
Πλεονεκτήματα: "Love the flight from Brussels to Toronto, quick boarding process, love the entire crew friendly and helpful."
Μειονεκτήματα: "I would like a survey about my experience flying FROM JFK TO MONROVIA on Dec. 5 & 6! I have decided that this was my last voluntary flying experience with Brussels Airlines!"
Πλεονεκτήματα: "The seats in the plane were amazing. Maybe older but better than the new ones."
Μειονεκτήματα: "No infotainment screen"
Πλεονεκτήματα: "Crew was vey professional. Arrival in Rome was to a gate rather than a bus, which was unusual but nice. Baggage delivery was also surprisingly quick for Rome. The Brussels Airlines lounge in Brussels airport is fantastic!"
Μειονεκτήματα: "The flight departure was delayed 1 1/2 hours, meaning we arrived in Rome at nearly midnight. No complimentary drinks on board. As a Star Alliance Gold member, I chose Brussels Airlines out of loyalty. But the cheap approach to customer care means I will have to reconsider flying with you in the future."
Πλεονεκτήματα: "Best business class for travel to and from Europe."
Μειονεκτήματα: "There was a a man who I believe is the lead of the serving crew was very disrespectful and mean to passenger. I would never board an airplane when I see this man in the aircraft."
Πλεονεκτήματα: "Food was good"
Μειονεκτήματα: "Flight from Brussels to Kinshasa was different. It seems for the people of color, there was an old plane. My seat mate TV sCreek did not work. You could tell moldings on seat were very old. one bathroom had no soap, dispenser was broken. I hope this is not your pratice to use your older planes for those traveling to Africa. I will observe this as I travel back to Brussel and on to US."
Πλεονεκτήματα: "The flight was on time!"
Μειονεκτήματα: "* No information was provided to the passengers about an additional delay of the flight after the original 5 hour delay. * No compensation was offered for the inconvenience of a delayed baggage by 2 days. * My family is definitely not going to fly with Brussels Airlines after the experience we had."
Μειονεκτήματα: "The plane was delayed. The service was poor. My bag was lost. Will not fly brussels airlines again."
Πλεονεκτήματα: "good service clean"
Μειονεκτήματα: "waiting a long time for luggage"
Μειονεκτήματα: "the airbus apparently has warm spots, and could not avoid being too warm for international flight. Once arrived in Malaga, Spain, no signs whatsoever telling me to go to different baggage belt to find my luggage."
Πλεονεκτήματα: "Friendly staff."
Μειονεκτήματα: "Chaotic airport and lost my luggage."
Πλεονεκτήματα: "got there.."
Μειονεκτήματα: "my bag was lost, delayed flight (2 hours), damaged contents in my bag."
Μειονεκτήματα: "uncomfortable poor video selection"
Πλεονεκτήματα: "The entertainment and the crew was great. The plane was of good size."
Μειονεκτήματα: "The chairs were very uncomfortable. Any form of leaning was extraordinarily uncomfortable."
Μειονεκτήματα: "I felt that the crew was unfriendly and saw each request as a burden."
Πλεονεκτήματα: "Delightfully, there was enough leg room - didn't quite feel like a sardine."
Μειονεκτήματα: "Bathrooms were not very clean."