Πλεονεκτήματα: "Crew was very helpful"
Μειονεκτήματα: "More entertainment"
Πλεονεκτήματα: "Wonderful on board service from the crew"
Πλεονεκτήματα: "The crew were very good. Seats were small."
Μειονεκτήματα: "Seat could have been more comfortable but the leg room was good"
Μειονεκτήματα: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Μειονεκτήματα: "No entertainment. Food was bad."
Πλεονεκτήματα: "The crew was amazing"
Μειονεκτήματα: "Flight was a bit delayed"
Μειονεκτήματα: "Flight was delayed and missed 2nd flight due to delay"
Πλεονεκτήματα: "Crew was fantastic"
Μειονεκτήματα: "Boarding was delayed by 30 minutes. May have been beyond the crew control."
Πλεονεκτήματα: "Everything aside from the food and cabin atmosphere."
Μειονεκτήματα: "Food and cabin atmosphere. The cabin felt very stuffy and warm."
Πλεονεκτήματα: "Seats were comfortable and the crew was great"
Πλεονεκτήματα: "The crew was excellent, very good food, good entertainment"
Πλεονεκτήματα: "Best flight for a long time. great service and entertainment."
Μειονεκτήματα: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."
Πλεονεκτήματα: "Nice breakfast treat and chocolate is always appreciated"
Μειονεκτήματα: "Not a specific complaint about this flight but boarding in general is not smooth No online check-in that I could find."
Πλεονεκτήματα: "Very courteous attendants."
Μειονεκτήματα: "I felt like a sardine."
Πλεονεκτήματα: "flight left on time as schedule and the flight staff was absolutely courteous."
Πλεονεκτήματα: "I was rerouted to another country so that I could still make it to Greece on the same day."
Μειονεκτήματα: "The flight was delayed from Newark so I had to be rerouted to another country before going to Greece."
Μειονεκτήματα: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."
Πλεονεκτήματα: "Everything was great"
Μειονεκτήματα: "Service was perfect Food was incredible Movies and entertainment high level"
Πλεονεκτήματα: "General attitude of staff"
Μειονεκτήματα: "Seats and handling of luggage"
Πλεονεκτήματα: "Flew Business class to Zurich. Great service, completely flat fold down seat so sleeping is EASY Great price."
Μειονεκτήματα: "Transfer in Zurich airport security. We were transit but it diodn't matter because we took a 3 min train to another terminal and had to go through security again. No bank in Terminal B to change money ! In Switzerland !!!!!"
Μειονεκτήματα: "space at my feet"
Πλεονεκτήματα: "Crew was attentive and friendly"
Μειονεκτήματα: "Very disorganized boarding."
Πλεονεκτήματα: "Crew was friendly. Food was good"
Μειονεκτήματα: "Crew was slow to pick up dishes and trash after meals. Passenger in front of me reclined seat leaving little room for me to watch the video screen or read."
Μειονεκτήματα: "Everything was great!"
Πλεονεκτήματα: "Courteous, welcoming crew. All good"
Μειονεκτήματα: "No entertainment"
Πλεονεκτήματα: "Nice plane, organized food and boarding."
Μειονεκτήματα: "Nothing really"
Μειονεκτήματα: "No seat entertainment."
Πλεονεκτήματα: "Easy, on-time and courteous"
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "The crew was very nice and professional lucky it was a short flight"
Μειονεκτήματα: "The quality of the flight is cheap"
Πλεονεκτήματα: "Entertainment was great, planes was very clean, the food was excellent and the staff was friendly."
Πλεονεκτήματα: "The chocolate"
Μειονεκτήματα: "No outlet for charging electronics. No free checked luggage. My carry on (of usual size) was deemed a bit too big so I was forced to check it in."
Πλεονεκτήματα: "On time great crew. Free wine that is Swiss air."
Πλεονεκτήματα: "Best airline I have ever flown"
Πλεονεκτήματα: "I got ill on my flight to Zurich and the Swiss Flight Attendants attended to me like true professionals. They made sure I was comfortable until we landed which meant the world to me considering I was SO far away from my home. I'd like to especially acknowledge Frank, one of the attendants, who sat next to me to make sure I did not feel alone while I was sitting in the back with ice on my head, and felt like the world was spinning. He was my point of trust and warmth. That was not only extraordinary service, but human compassion at it's finest. Furthermore, the head attendant, who's name I could not get in the haze of the flight, escorted me from the plane to the cart who took me to the lounge to recover until my next flight. Thank you, Swiss Airlines, for having employees who knew how to triage my illness, and took care of me like family would. I appreciate it greatly and will surely be booking all my future European flights on Swiss. Please extend my gratitude to the flight crew on my Athens - Zurich flight on 5/28."
Πλεονεκτήματα: "overall very satisfied"
Μειονεκτήματα: "no issues"
Πλεονεκτήματα: "Very professional crew"
Μειονεκτήματα: "Not enough food"
Πλεονεκτήματα: "fast, all good"
Μειονεκτήματα: "People who handle Swiss"
Πλεονεκτήματα: "Modern air planes, plenty of leg room, comfortable seats, good service, USB outlet"
Μειονεκτήματα: "Food wasn't so good, I ordered a Vegan meal and got the Vegetarian one"
Μειονεκτήματα: "Should be clear whether meals contain nuts."
Πλεονεκτήματα: "Service, food was excellent. They went above and beyond."
Μειονεκτήματα: "Hard to say.. Comfort of economy section."
Μειονεκτήματα: "The crew was very short fused and rude to many of the passengers. I was surprised to see how they were talking to so many people I was feeling uncomfortable to even ask for a cup of water."
Πλεονεκτήματα: "The service and hospitality"
Πλεονεκτήματα: "Swiss airlines was amazing"
Μειονεκτήματα: "They were very nice attentive"
Θετικά, ο χρόνος ταξιδιού και η εξυπηρέτηση. Αρνητικά, η μη παροχή φαγητού, έστω ενός πρόχειρου γεύματος (μας έδωσαν ένα σοκολατάκι...), η μη παροχή καφέ, τσαγιού η αναψυκτικού και η απουσία περιεχόμενου διασκέδασης για να περάσει η ώρα της πτήσης.
Πλεονεκτήματα: "Seat was comfortable. Looked new."
Μειονεκτήματα: "I was stranded in Dublin after being rerouted by Lufthansa and they were no help at all"
Μειονεκτήματα: "not so crowded"
Πλεονεκτήματα: "Great crew! Excellent customer service with a smile!"
Μειονεκτήματα: "Not sure how, but the food could be a bit better."
Πλεονεκτήματα: "The flight was on schedule. The pilot was great and avoided turbulence."
Μειονεκτήματα: "Compared to my SF to Munich flight, the return trip was a nightmare. The flight attendants were nowhere to be found. Cold face towels, ran out of food and drink. Flight attendants allowing a school field trip to take over the flight. My seat was kicked for 7 hours straight, they did nothing."
Πλεονεκτήματα: "Internet on board for 3 euros"
Πλεονεκτήματα: "Everything except the seats . Need to book business class"
Μειονεκτήματα: "The seats were too small"
Μειονεκτήματα: "Arrived late due to bad weather in Houston, about an hour late."
Μειονεκτήματα: "The workers at Lufthansa can learn to communicate with one another so that people don’t miss their flights. First flight stayed on the runway for an hour with no explanation for the delay. This caused us to miss our connecting flight, which clearly could have been avoided. Pathetic professionalism."
Πλεονεκτήματα: "Lufthansa is very good!"
Μειονεκτήματα: "Now I will never buy anything from this site.It is very difficult and impossible to do last minute changes.Next time I will buy from the Airline strait."
Μειονεκτήματα: "He option to split groups of travellers."
Πλεονεκτήματα: "The crew was very pleasant and accommodating."
Μειονεκτήματα: "Better movie selection."
Πλεονεκτήματα: "Fantastic seats are very comfortable. Makes long trips like this one actually enjoyable."
Μειονεκτήματα: "For business class the food could be improved."
Πλεονεκτήματα: "The red wine was good. The flight was smooth."
Μειονεκτήματα: "Unpleasant boarding experience: While my carry-on item was well within the Lufthansa guidelines, the lady in charge of boarding insisted that it was too big and did not allow it in the cabin. I have used the same bag in previous Lufthansa flights without any problem. She sarcastically told me that "I am not Americanaki" - a derogatory expression used by those in Greece who consider the Americans naive."
Πλεονεκτήματα: "Plane was comfortable, ample, with plenty of room, departed and arrived sharp in time"
Μειονεκτήματα: "Boarding process was a mess, no one respected nor enforced priority boarding, they call for business and preferred access boarding and everyone rushed, and the airline agents just started to accept all people"
Πλεονεκτήματα: "Lufthansa was great in helping me through this mess."
Μειονεκτήματα: "I missed my connecting flight from Munich to Athens and had to purchase a new flight. Then, when I got back to Athens for my return flight to LAX I found it had been canceled and had to once again purchase a new flight to get home. Also, not happy that Kayak doesn’t have a customer service number to call."
Πλεονεκτήματα: "Food was great. The crew was very polite and professional"
Μειονεκτήματα: "Great flight"
Πλεονεκτήματα: "Arrived safely; good selection of movies; sound reasonable."
Μειονεκτήματα: "Departed and landed late; virtual no assistance in close connections; even though I paid for economy plus, the seat was terribly uncomfortable and did not properly recline; overhead cabin storage was limited and even did not easily accommodate carry on luggage; food was served cold and unreasonably small dinner and breakfast."
Πλεονεκτήματα: "Το πλήρωμα ευγενικό και πρόθυμο."
Μειονεκτήματα: "Μικρή απόσταση στα καθίσματα, ήταν κουραστικό για 10-11 ώρες ταξίδι. Το φαγητό καλό, αλλά το ψωμί ήταν παγωμένο, μπαγιάτικο."
Πλεονεκτήματα: "Μου άρεσε το γεγονός ότι πρόσφεραν πρωινό και τα καθαρά αγγλικά του προσωπικού."
Πλεονεκτήματα: "I fly transatlantic often, and I've flown Lufthansa several times before. During the flight I was thinking this was literally the best transatlantic flight I've ever had, and if I can make it work with my schedule and cost constraints I'm going to fly Lufthansa every time. I never really had a 'favorite' airline before, but I do now--Lufthansa. I should have captured the economy classes crews names, but it was 414 from Munich to Dulles on 25 May--they were truly outstanding."
Μειονεκτήματα: "Boarding was a mess"
Πλεονεκτήματα: "Η επιβίβαση ήταν καλά οργανωμένη και έγινε εγκαίρως και γρήγορα. Το πλήρωμα εξυπηρετικό και ευγενικό."
Μειονεκτήματα: "Το φαγητό άθλιο. Ο χώρος παρότι πλήρωσα 25€ επιπλέον, δεν ήταν άνετος."
Πλεονεκτήματα: "Άνετος χώρος (75€)."
Μειονεκτήματα: "Φαγητό μετριότατο, πλήρωμα καθόλου πρόθυμο, αγγλικά δυσνόητα."
Μειονεκτήματα: "Close call as had to go through three passport checks before we could change to other airplane. Lacking signage to tell where to go for lines at Munich airport"
Πλεονεκτήματα: "Δεν υπήρχε καθυστέρηση."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες. Δεν είχε πολλές επιλογές στην αθλητική διασκέδαση. Θα προτιμούσα να δω (σε επανάληψη) κάποιον επιλεγμένο ποδοσφαιρικό αγώνα. Τα ακουστικά που προσφέρονται λειτουργεί μόνο το ένα κανάλι, δηλαδή ακούς μόνο από το ένα αυτί. !!!"
Πλεονεκτήματα: "σχετικά ευρύχωρες θέσεις γρήγορη επιβίβαση και καθόλου καθυστέρηση. το κρασί τους (Shiraz από Νότια Αφρική πολύ καλό, και το λευκό (Γερμανικό ρίσλινγκ) επίσης καλό."
Μειονεκτήματα: "Το φαγητό ήταν επιεικώς πολύ μέτριο. Το πλήρωμα: όλοι ευγενικοί αλλά κάποιοι χωρίς υπομονή και μάλλον ουδέτεροι. Έχω δει πολύ καλλίτερο επίπεδο σχετικά πρόσφατα στην Qatar και στην United. Επίσης τα Αγγλικά τους με απαίσια προφορά και ενώ στα Γερμανικά υπήρχε διάρκεια στις ανακοινώσεις στα Αγγλικά ήταν σύντομες."
Μειονεκτήματα: "Food was completely tasteless - of very questionable quality"
Μειονεκτήματα: "Too crowded seats were very close"
Πλεονεκτήματα: "Service is excellent. On time."
Μειονεκτήματα: "HEAVY PASTA DISH."
Πλεονεκτήματα: "operated by Lufthansa. Very efficient. Clean and comfortable"
Πλεονεκτήματα: "Crew on board were excellent."
Μειονεκτήματα: "There was a 40 minute delay in the Athens airport, which precipitated a race to catch the connection in Munich to Boston. Also, the food was below par. Nothing you'd get from the old Lufthansa..."
Πλεονεκτήματα: "Great costumer service, comfortable flight"
Πλεονεκτήματα: "Roomy seats, excellent service!"
Μειονεκτήματα: "Nothing I didn't like!"
Πλεονεκτήματα: "Timeliness. Service aboard the flight was great"
Μειονεκτήματα: "The seats were too close together. Not enough room to move around"
Μειονεκτήματα: "Do not choose this Airline by any means."
Πλεονεκτήματα: "Great crew. Very comfortable flight, good food. On schedule"
Μειονεκτήματα: "The staff was very unfriendly and they had inconsistent rules with carry on baggage."
Μειονεκτήματα: "Less knee room than usual. Very cramped."
Μειονεκτήματα: "That better seats are so much more expensive."
Πλεονεκτήματα: "Staff were fantastic!"
Μειονεκτήματα: "No entertainment system for a 10 hour flight! Found out once we were in the boarding area via an announcement to download the Air Canada app to use their wifi entertainment. Or rent an iPad. Not cool! The elderly lady beside us didn't even own a phone. That's a long flight! And all my records indicated Lufthansa (run by AC) flight. So strange. No wonder people are not AC fans. Understandable to say the least."
Πλεονεκτήματα: "Warm food on board, excellent quality"
Μειονεκτήματα: "Bus to the plane, late boarding"
Μειονεκτήματα: "Economy class felt like a punishment. It seemed like I was forever being reminded that the business and first class passengers were treated better. I'm not talking about perks like free champagne, but asking the economy class to enter the airplane from the rear using a lower standard stairwell ramp seems bizarre."
Πλεονεκτήματα: "The caring of the air hostesses"
Μειονεκτήματα: "The space was very limited"
Μειονεκτήματα: "Food, stuff, seats"
Πλεονεκτήματα: "Nothing horrible experience"
Μειονεκτήματα: "Staff in Los Angeles, service non existent in Greece no entertainment for 11 hours no tablets available"
Μειονεκτήματα: "I would have liked more snacks passed in between meals. Our flight was delayed byv3 hours and we were starving by the latter end of the flight."
Μειονεκτήματα: "You made me late for my connecting flight by unloading my carry one bags slowly. It cost be $500 extra dollars and I’m stuck in Madrid until Friday which is making making me miss work. Unacceptable."
Πλεονεκτήματα: "Crew was friendly"
Μειονεκτήματα: "Service was slow and sparse"
Μειονεκτήματα: "The crew was very unpleasant . I boarded the plane - was not even greeted. This was not like business class at all . I felt like I just wasted money and did not get even close the service I expected. Flight attendants were ignoring my requests - no blankets no cocktails ... very bad ."
Πλεονεκτήματα: "The entertainment was ok."
Μειονεκτήματα: "The staff was rude and ignored me and the person who sat next to me drinks we ordered (just simple water and a coke). They offered a variety of meal options, yet when they got to me they said they only had a beef option so i had no other choice but when they went to the person behind me they had dif"
Πλεονεκτήματα: "Nice crew seamless flight"
Μειονεκτήματα: "Would be nice if the planes were air conditioned on the ground because they're very very hot and it didn't cool down much during the flight"
Μειονεκτήματα: "More space is needed for legroom."
Πλεονεκτήματα: "On time!!!"
Μειονεκτήματα: "Long walk to our gate."
Πλεονεκτήματα: "The crew was good. Seat is ok, not very comfortable."
Πλεονεκτήματα: "Arriving at my destination, safe, sound and on-time."
Μειονεκτήματα: "The crew could have been a wee bit more friendly/looked like they didn't hate their job. The onboarding process was just short of disastrous."
Πλεονεκτήματα: "helpful crew, fast boarding"
Πλεονεκτήματα: "The movie/tv selection was extensive"
Μειονεκτήματα: "I’ve never had such a bad meal on a plane. I don’t expect fine dining but I felt sick to my stomach afterward. My flight sat in by the tarmac for an hour. I only made my connection because that flight was also an hour late. Boarding was really chaotic."
Πλεονεκτήματα: "I had a problem finding ticket number for a return ticket. It took an hour at boarding but Iberia rep. found it and saved the day. She really cared and got the job done. Can't say enough about this Argentine rep. Also this was an international flight and they did Not hassle us about the weight of our carry on. Last year Etihad weighed our purses with a bathroom scale at the door of the aircraft. Outrageous. Slowed boarding for over an hour and cost passengers an average of $150 - $320."
Μειονεκτήματα: "Food was terrible all around. Didn't pass out water during 11 hour flight and all the "good" movies didn't load."
Πλεονεκτήματα: "Boarding, on time"
Μειονεκτήματα: "Not much room in seats. Especially if sest in front gets reclined."
Μειονεκτήματα: "I didn't like the fact that the flight was delayed over an hour with zero explanation as to why. just sat in the hot plane with no reason or explanation."
Μειονεκτήματα: "Lost luggage and missed my flight to Jacksonville hand to rent a car and drive 6 hrs home"
Μειονεκτήματα: "Crew wasn’t unfriendly , no food was provided"
Πλεονεκτήματα: "Iberia was a pleasant surprise!!! Excellent airline"
Πλεονεκτήματα: "Crew was very helpful"
Μειονεκτήματα: "Food could've been better"
Μειονεκτήματα: "Horrible flight; no complimentary soft drinks are served, not even better. The baggage did not arrive and Iberia does not even deliver the baggage, even though the fault was theirs. You have to go to the airport to recover the baggage. I would NOT RECOMMEND this airline to anyone. The plane was quite old and there are no screens on the seats. One of my worst experiences flying in the last 40 years."
Μειονεκτήματα: "Few movies. Not good food options"
Πλεονεκτήματα: "I loved being offered newspapers before takeoff. in-flight entertainment had a good selection, food was good, and there was a decent amount of space on this flight because it was relatively empty."
Μειονεκτήματα: "Not enough place on board. Very poor company"
Πλεονεκτήματα: "That I arrived"
Μειονεκτήματα: "Iberia flight was delayed by 45 minutes causing me to miss my connection from London to Dublin."
Μειονεκτήματα: "Online check in failed, and legroom was non-existent - the worst of any alliance-based carrier I have ever flown."
Πλεονεκτήματα: "Comfortable flight good crew and entertainment"
Πλεονεκτήματα: "Comfort and crew were good,"
Μειονεκτήματα: "Delay in takeoff due to equipment repair"
Πλεονεκτήματα: "Crew very nice"
Μειονεκτήματα: "Food terrible."
Μειονεκτήματα: "On time, food is ok."
Μειονεκτήματα: "Movie options weren't that great; I couldn't Buy extra baggage online because I didn't book directly through Iberia (not my fault that BA didn't fly this route and I didn't know it and it costed extra at the airport)"
Πλεονεκτήματα: "Check-in was fast and efficient in Boston. Crew was friendly with good service."
Μειονεκτήματα: "No legroom. If they're giving this little legroom they shouldn't allow seats to recline."
Πλεονεκτήματα: "The food for sale was better than average"
Μειονεκτήματα: "The seats are by far the most constricted I’ve ever been in"
Πλεονεκτήματα: "The price of the ticket. The meals much better than other airlines."
Μειονεκτήματα: "Not being able to adjust my air conditioning"
Πλεονεκτήματα: "Very nice crew"
Μειονεκτήματα: "Couldn't check in online and couldn't get my boarding pass to my second flight through Iberia, had to do it at Madrid and it was very inconvenient."
Μειονεκτήματα: "I left a day later. No effort made to change flight."
Πλεονεκτήματα: "The crew was nice and attentive. Leg room in the extra leg room seat was absolutely worth the extra fee."
Μειονεκτήματα: "Connectors always seem to be delayed causing late boarding."
Πλεονεκτήματα: "Smoothest flight ever"
Μειονεκτήματα: "No beverage of any sort offered"
Πλεονεκτήματα: "Was surprised to be upgraded to business class, so it was effectively the most comfortable flight I've ever been on!"
Μειονεκτήματα: "They did not even serve water for a 4-hour flight. We did not know that this was a flight that you had to pay for everything."
Μειονεκτήματα: "There was no complimentary water or beverages"
Πλεονεκτήματα: "Every flight was on time with no delays. Crew was excellent."
Μειονεκτήματα: "Large plane did not have individual air controls and several flights were very warm."
Πλεονεκτήματα: "On time and great service by crew"
Πλεονεκτήματα: "Not once have I had a positive experience on American Airlines. I actually booked this ticket 4 times before finally receiving a fully confirmed itinerary. Only to get on the plane in SLC and sit on the tarmac for 90 minutes causing me to miss my connecting flight. The replacement flights I again missed because American couldn't find anyone to give the travel voucher to an airport an hour away for the replacement flight they booked. I've never seen a more consistently incompetent company."
Μειονεκτήματα: "On top of all of this, my bag is lost. I'm at my destination and have been for two days and American airlines all can't get me my luggage so I can start my vacation. This is the biggest joke of a company and I'm disgusted with their lack of accountability, responsibility for the problems they've caused and the insensitivity they've shown for their screw up."
Μειονεκτήματα: "The flight from Madrid to tel aviv was very crowded, no place to hand bag, the seat wasn't comfortable like in a low cost flight. The was no TV, not even music. To bad"
Πλεονεκτήματα: "So refreshing an experience after AA: Iberia's Airbus was clean, their staff efficient, and professional, and electronic updates were provided at every connection! WOW!"
Μειονεκτήματα: "food not bad but could be better"
Πλεονεκτήματα: "On-time with excellent service. Clean."
Μειονεκτήματα: "No issues."
Πλεονεκτήματα: "Departed and arrived on time."
Μειονεκτήματα: "Was charged for coffee."
Πλεονεκτήματα: "Got to my destination safe and sound"
Μειονεκτήματα: "Staff has bad attitude. Food was cold. Entertainment was awful."
Πλεονεκτήματα: "Very nice crew and comfortable plane"
Μειονεκτήματα: "Flight attendant didn’t smile @ all, it was like we are on her way."
Πλεονεκτήματα: "Clean airplane nice pretty stewardess in short dress."
Μειονεκτήματα: "Probably private jet whit hot tub."
Μειονεκτήματα: "One Toilet for a full plane with 150 passengers...."
Μειονεκτήματα: "Being on time"
Πλεονεκτήματα: "Arrival in time"
Μειονεκτήματα: "Compartment for hand luggage was full, no space"
Πλεονεκτήματα: "Big space to front seat"
Μειονεκτήματα: "offer drinking water"
Μειονεκτήματα: "No information was avSo pick a couple up listen to this device again also right now dictation right now"
Πλεονεκτήματα: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Μειονεκτήματα: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Πλεονεκτήματα: "The airplane was brand new. The crew was very friendly"
Πλεονεκτήματα: "everything was good enough"
Μειονεκτήματα: "I would like a meal and drinks on the board"
Πλεονεκτήματα: "flight crew was amazing."
Μειονεκτήματα: "Boarding was poorly handled by airport staff"
Μειονεκτήματα: "Baggage was broken and two items inside also broken. Was overcharged for baggage."
Πλεονεκτήματα: "Small compliment from Air France was lovely and unexpected"
Μειονεκτήματα: "Horrible customer support"
Πλεονεκτήματα: "Simple no frills airline"
Πλεονεκτήματα: "Crews on Air France are outstanding!"
Μειονεκτήματα: "Baggage was lost and was delivered 2 days later."
Μειονεκτήματα: "Short flight and unmemorable (that's a good thing)"
Πλεονεκτήματα: "Absolutely nothing"
Μειονεκτήματα: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
Μειονεκτήματα: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
Πλεονεκτήματα: "Short, convenient, direct, value for money."
Μειονεκτήματα: "Not comfortable, small plane."
Πλεονεκτήματα: "Short flight"
Μειονεκτήματα: "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."
Πλεονεκτήματα: "Newer plane."
Μειονεκτήματα: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Μειονεκτήματα: "flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again"
Πλεονεκτήματα: "Nice new plane, on time."
Μειονεκτήματα: "I pre-paid two checked bags (one each for my husband and myself). At check in we were told I had not done this and we had to go pay at another desk in the airport and come back to the check in line, 40 euros each. I showed the agent my paperwork that showed one bag each--it was not explicit on the paper whether this was the allowance or what I had paid--and she shrugged and said "Bad information. You have to pay now and you can take it up with the airline later." This will be a pain in the neck."
Μειονεκτήματα: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Πλεονεκτήματα: "Nice new propeller plane on time"
Μειονεκτήματα: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
Πλεονεκτήματα: "Easy for my friend and I"
Πλεονεκτήματα: "On time boarding and departure. Clean plane and friendly staff."
Μειονεκτήματα: "Nothing, all was good."
Πλεονεκτήματα: "Everything was in time. Baggage I handked in the Riga airport and received it in Larnaca, no problems"
Μειονεκτήματα: "I needed to cancel the flight a month before, and I got no refund"
Μειονεκτήματα: "In Stockholm they denied my boarding to Riga and Moscow as they told me that I need Shengen visa. When I was buying ticket I wasn't informed that I need to have Visa. I always travel through Europe with layovers and never have this issue before. I had to buy another ticket straight to Moscow and wait in the airport for 8 hours. I ask to reimburse me half of the price of this ticket."
Πλεονεκτήματα: "Enough said"
Μειονεκτήματα: "Expensive tickets but no complimentary beverages and snacks for a 2 hour flight, overpriced snacks in the flight cafe. 3H delay!!!! with no understandable explanation in English and no explanation in Latvian from the captain - airBaltic is a Latvian airline! Other airlines use two languages - national and English"
Πλεονεκτήματα: "Great airline with good airplanes and friendly staff. I was able to board the plane using my iPhone (e-ticket) from Copenhagen to Riga to Moscow."
Μειονεκτήματα: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."
Πλεονεκτήματα: "Quick bag drop and security line at Riga airport. Quick boarding with all the larger suitcases forcibly checked in at no charge. On time departure. Seats are comfortable enough for a short flight."
Μειονεκτήματα: "(This is more of a comment on Kayak's review page than on the flight.) Haven't tried the food and there was no entertainment."
Μειονεκτήματα: "paying for water!"
Μειονεκτήματα: "surprised i had to pay for coffee"
Μειονεκτήματα: "Who charges for coffee, jeez"
Πλεονεκτήματα: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Πλεονεκτήματα: "It was very easy to print boarding pass."
Μειονεκτήματα: "The scanners did not accept my boarding pass. 40% of the passengers had to have boarding passes reprinted. It was chaotic."
Μειονεκτήματα: "Check in staff at Riga airport were rude. Check in Maine issued the same boarding pass twice, so one of us had no boarding pass. Security line was insanely long--30+ minutes! On board you pay for everything, even a glass of water. Tiny seats and the person behind me kept pushing on the back of my seat. Very uncomfortable! Will never fly airbaltic again."
Πλεονεκτήματα: "The equipment used for the trip to latvia. the cs300 was superb and I enjoyed my seat. It was comfortable. The boarding was quick and efficient. spacious and quite lovely. the food was ok . i enjoyed the grilled pork."
Μειονεκτήματα: "the customer service rep stopped only me, the only black man travelling from riga to russia and was scrutinizing my passport for some long agonizing minutes. My russian visa is in the passport and updated and quite visible to see on the third page of my passport and being from Grenada I am able to travel to latvia visa free for up to 90 days. I stood there whilst others walked past me and went to the aircraft. that sucked. may 09 2017 at around 9 am."
Πλεονεκτήματα: "Moved up to First class section."
Μειονεκτήματα: "No refreshments"
Πλεονεκτήματα: "On time"
Μειονεκτήματα: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."
Πλεονεκτήματα: "Clean and modern airport in Riga Baggage well handled on connection"
Μειονεκτήματα: "Boarding tool a lot of time. We departed late"
Πλεονεκτήματα: "The crew wasn’t very friendly and there’s very little legroom."
Πλεονεκτήματα: "Flight attendants were nice"
Μειονεκτήματα: "Food quality"
Πλεονεκτήματα: "service and timing were great"
Μειονεκτήματα: "Maybe the entertainment choices"
Πλεονεκτήματα: "Seats were comfortable. Entertainment system stopped working part way through"
Μειονεκτήματα: "Boarding at Brussels was awful. After arriving from another international city and having to go through security, I was informed , just before boarding that I had to go to a location 20 gates away and wait in a long line for another security sticker. It was very confusing."
Πλεονεκτήματα: "Brussels Airlines crew"
Πλεονεκτήματα: "This flight was eventually cancelled and the rating is solely on the ground experience. EuroWings could not have done anything worse. The process took from 10:30am upon arrival in Dusseldorf til 11:00pm when we were told the counter closed at 10pm and nothing could be done till next day."
Μειονεκτήματα: "Have representatives on the ground and make public announcements about the progress, next steps, help offered and steps that need to be taken. The info was sparse and had to be gotten on an individual basis. Nothing was coordinated or communicated and every step had to be done WITHOUT HELP."
Πλεονεκτήματα: "Paid for Business , got a minor economy service ."
Μειονεκτήματα: "Almost no advantages for business ticket traveller"
Πλεονεκτήματα: "The ticket was affordable."
Μειονεκτήματα: "It was not clear who was or wasn’t supposed to get meals so I only got a breakfast but no dinner. Also the flight was absolutely freezing and no offer of blankets was made."
Μειονεκτήματα: "Water could have been served complementary"
Μειονεκτήματα: "Better boarding process"
Μειονεκτήματα: "It was very cold inside the airplane. I have to ask multiple times for blanket."
Μειονεκτήματα: "poor customer service."
Πλεονεκτήματα: "The crew were pleasant."
Μειονεκτήματα: "Not enough beverage service. Only had the chance for 1 glass of wine with meal. Would have liked a water station set up so that you can help yourself whenever needed. Boring/very limited movie selection."
Πλεονεκτήματα: "Brussels Air was on time, attendants were courteous, plane was clean and in great condition. For a discount flight, it was great!"
Πλεονεκτήματα: "it was just perfect, no complain"
Μειονεκτήματα: "Everything : two hoiurs late, no info, unhelpful crew, terrible food,3 toilets for 200 people... The worst experience in flying"
Πλεονεκτήματα: "We loved the movie."
Πλεονεκτήματα: "Everything was fine"
Μειονεκτήματα: "Beside for the music and movies, you should give us the possibility to make a search and find what we want to watch or listen"
Μειονεκτήματα: "no free food, beverage or entertainment"
Μειονεκτήματα: "The service and constant mistakes on rebooking a cancelled flight that ended in more than 6 hours delays and luggage lost"
Πλεονεκτήματα: "It actually tasted great!"
Μειονεκτήματα: "Movie selection was weak."
Πλεονεκτήματα: "Crew. Entertainment. Food. Leg room was a bit longer than usual."
Μειονεκτήματα: "Lack of complimentary food - not even a snack as far as I can remember - for almost 5 hours flight. Really?"
Πλεονεκτήματα: "The crew were very nice."
Μειονεκτήματα: "It was a small plane with only 1 bathroom which was not available for the flight due to long lines. There was no food or even a drink of water without payment. there was no in flight entertainment."
Πλεονεκτήματα: "Airplane was clean and service was attentive. Food was good and served hot."
Πλεονεκτήματα: "The crew was polite"
Μειονεκτήματα: "The fight was delayed and cause me to lose my second flight even though they were the same airline and the second plane was still sitting at the airport. It added 6 hours to my journey."
Μειονεκτήματα: "The flight was late. I was late for all my possible transport"
Μειονεκτήματα: "Late departure in Brussels with confusing and inaccurate information. The food was tasteless, my kids and I hardly ate anything because of it. The in-flight entertainment options were pretty limited. Once again, the flight crew was not very friendly or service minded."
Μειονεκτήματα: "Plane was malfunctioning- the electric went out several times ont be way to take off and right after landing. Food and drinks only for sale. Boarding late"
Μειονεκτήματα: "Boarding late. Good for sale-not even a cup of water free, staff rude, there is no entertainment"
Μειονεκτήματα: "Delayed and JFK wasn't ready for us. So more delay"
Μειονεκτήματα: "Was surprised that the food was on sale !"
Μειονεκτήματα: "The crew didn't bother to announce that we would have a delay at take off and at landing. The food?... nothing good to say. It's been years since I've eaten a meal on a passenger plane."
Μειονεκτήματα: "The lady at the gate was rude. I was in a group with small children, we were all family, she made me wait in line without my family."
Μειονεκτήματα: "The gates were way too far apart. Had to run all across the huge airport and go through too many security lines."
Πλεονεκτήματα: "Nice equip and staff, comfortable and on-time"
Μειονεκτήματα: "Veg meal requested but not processed."
Μειονεκτήματα: "The same: food at extra cost"
Πλεονεκτήματα: "A very full flight that was managed well. Staff were accommodating and pleasant."
Μειονεκτήματα: "I am not a fan of spicy food when flying so the snack item did not work for me. The more interesting international films were not available with English subtitles."
Πλεονεκτήματα: "Crew was very nice"
Μειονεκτήματα: "Food was fair. Movie selection was poor."
Πλεονεκτήματα: "The crew seemed nice"
Μειονεκτήματα: "I was literally in tears by the end of my flight because my back hurt so bad in the seats. When I was boarding, I had a two hour layover and I still had to run for my flight and they were already boarding when I got there. The food was tasteless. All I could do was try and sleep and pray the flight ended quickly."
Μειονεκτήματα: "I would like a survey about my experience flying FROM JFK TO MONROVIA on Dec. 5 & 6! I have decided that this was my last voluntary flying experience with Brussels Airlines!"
Πλεονεκτήματα: "Crew was vey professional. Arrival in Rome was to a gate rather than a bus, which was unusual but nice. Baggage delivery was also surprisingly quick for Rome. The Brussels Airlines lounge in Brussels airport is fantastic!"
Μειονεκτήματα: "The flight departure was delayed 1 1/2 hours, meaning we arrived in Rome at nearly midnight. No complimentary drinks on board. As a Star Alliance Gold member, I chose Brussels Airlines out of loyalty. But the cheap approach to customer care means I will have to reconsider flying with you in the future."
Μειονεκτήματα: "bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers."
Μειονεκτήματα: "There was a a man who I believe is the lead of the serving crew was very disrespectful and mean to passenger. I would never board an airplane when I see this man in the aircraft."
Μειονεκτήματα: "Terrible food, very small and crowded aircraft."
Μειονεκτήματα: "I bought my flight 2 months before, and at the gate I was told I'm on stand by, after the check in agent already took my bag, and without any explanation. No one could tell me WHY I was all of a suddent on standby. The answer I got was "I don't know, that's just how it is in the system". Completely unacceptable and against airline policy. I will be filing an official complaint with Brussels Airlines."
Πλεονεκτήματα: "Great food and nice crew. They had good tv shows."
Μειονεκτήματα: "I don't have anything to complain about."
Μειονεκτήματα: "Had to change a tire on the plane - they checked us through at the gate but didn't allow us on the plane - which makes sense. However, they should have NOT checked us through at the gate. Dozens stood for over a half hour waiting to move forward. They wouldn't let us back into the gate area to sit. Poor planning"
Μειονεκτήματα: "The plane was delayed. The service was poor. My bag was lost. Will not fly brussels airlines again."
Πλεονεκτήματα: "I liked the crew. They were really nice and spoke many languages. Even though my seat was in the middle I still was able to see out of the window."
Μειονεκτήματα: "There was nothing:)"