Πλεονεκτήματα: "Crew was very helpful"
Μειονεκτήματα: "More entertainment"
Πλεονεκτήματα: "Entertainment was great, excellent movie selections, and games."
Μειονεκτήματα: "Seat could have been more comfortable but the leg room was good"
Πλεονεκτήματα: "The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining."
Μειονεκτήματα: "The food was mediocre and the selection of movies was very limited."
Μειονεκτήματα: "Entertainment system is dated. Screens froze often, were not very touch sensitive and the sound was pretty bad (on mine, would only provide sound to one ear, so I had to turn up other bc of poor quality and ended up w a headache.) Also, bathrooms were gross; ran out of paper and floors were "soiled""
Μειονεκτήματα: "No entertainment. Food was bad."
Μειονεκτήματα: "We arrived more than a half hour late, and considering this was about 4 am, this was significant. The guy in the middle seat was tall and had to speard his legs intruding on my space."
Πλεονεκτήματα: "Clean"
Μειονεκτήματα: "Food"
Πλεονεκτήματα: "The crew was excellent, the food was very good as well as the entertainment"
Πλεονεκτήματα: "The crew was excellent, very good food, good entertainment"
Πλεονεκτήματα: "I do not know how to go about contesting his, but we bought 4 tickets to South Africa on Swiss air and Edelweiss via Zurich. We received a confirmation email for two of the tickets but not for the other two so we assumed the other ones did not go through as we used two different credit cards."
Μειονεκτήματα: "We purchased the last two again and when we showed up at the ticket counted they let us know that we bought 6 tickets!!!!!!!! We would like to be reimbursed for the two tickets we did not receive the confirmation emails for. How can we go about it?"
Πλεονεκτήματα: "The crew was great and the food was pretty good. The crew did a great job of keeping the lavatories clean and stocked. It was a 10.5 hr flight and they gave us one meal, a snack and a treat. Not a lot but since we were just sitting it was enough food. We had to stop for a meal on the way home from the airport."
Μειονεκτήματα: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Πλεονεκτήματα: "-"
Μειονεκτήματα: "Old plane, rude crew, checked bag was not included in price. I did fly Swiss to LA last year and it was amazing, i don’t know what happened since."
Πλεονεκτήματα: "The airplane was cool and the time for arriving was correct as well as easy to check in. The pilot was good and they told us who won on the World Cup tournament I liked that. There was a younger crew memeber she was reaaally nice."
Μειονεκτήματα: "I asked when i got my ticket for a window seat and he said he gave me one but he did not in the two flights I got. I requested the crew for a window seat if possible since I had been feelin nauseated, it did not help that the guy sitting next to me had a really bad breat and smelled bad. They offered me a sit in the middle of the plane, that did not work well because I was feeling sick, being in between a big guy and a bigger lady was not going to help at all. There was an older crew member and she seemed to be kinda discussed with the trash even though she was using gloves. Food was ok but not the best. To top it off I told them that the headphones connection wasn’t working and they only brought me a pair of new headphones. I tried mine and they didn’t worked, so the whole 8 hrs of flight I was watching movies with sound only from on side. They didn’t even bother, I guess cuz I am economy? Not sure I did see some free chairs in the lanes between economy and first class but they didn’t even suggested that so I decided to suck it up and sit on my assigned chair. The bathrooms where dirty and smelled reaaally bad from the beginning that really was disgusting to be honest. I can let go many things but not that. I had to help the passenger sitting next to me cuz he didn’t know how to do anything and didn’t speak English, he was an older man, with signs I was able to show him how an airplane works. I never complain about flights but this one was tooo many little things. Oh and what about an international flight where I have to pay for a second bag! Really? I did it on my way to Europe and I thought I payed both and then I had to do it again. Whatever money I thought I could save was a lie because I ended up paying a lot more adding the bags and additional transportation for home based on the airports. I am not satisfied at all with the flight experience"
Πλεονεκτήματα: "Everything, but the lack of entertainment."
Μειονεκτήματα: "The lack of entertainment."
Πλεονεκτήματα: "It is always a pleasure to fly with Swissair. They are so much better than the other airlines on the Europe - US flight. Food was very good, we even received an ice cream for extra snack. Kids received nice activity books. The movie selection was huge."
Πλεονεκτήματα: "Service was great and the flight very smooth. Great flight!"
Πλεονεκτήματα: "Nice breakfast treat and chocolate is always appreciated"
Μειονεκτήματα: "Not a specific complaint about this flight but boarding in general is not smooth No online check-in that I could find."
Πλεονεκτήματα: "Also poor this airline is overpriced"
Μειονεκτήματα: "Long disorganized boarding process Old airplane"
Πλεονεκτήματα: "flight left on time as schedule and the flight staff was absolutely courteous."
Μειονεκτήματα: "The boarding process is very uncomfortable as the passengers are asked to board the plane without any specific order, regardless of where they’re sitting, instead of boarding them by groups."
Πλεονεκτήματα: "Everything was great"
Μειονεκτήματα: "Service was perfect Food was incredible Movies and entertainment high level"
Πλεονεκτήματα: "General attitude of staff"
Πλεονεκτήματα: "Staff"
Μειονεκτήματα: "Seats and handling of luggage"
Πλεονεκτήματα: "food!"
Μειονεκτήματα: "space at my feet"
Πλεονεκτήματα: "Crew was attentive and friendly"
Μειονεκτήματα: "Very disorganized boarding."
Πλεονεκτήματα: "Flight crew were courteous and efficient."
Μειονεκτήματα: "Everything was great!"
Πλεονεκτήματα: "Courteous, welcoming crew. All good"
Μειονεκτήματα: "No entertainment"
Μειονεκτήματα: "No seat entertainment."
Μειονεκτήματα: "Seats too small. Staff not friendly"
Πλεονεκτήματα: "Good service, nice entertainment"
Μειονεκτήματα: "Food was not very tasty"
Πλεονεκτήματα: "Service."
Μειονεκτήματα: "Not enough leg room."
Πλεονεκτήματα: "Excellent service, comfortable, clean, on time."
Πλεονεκτήματα: "The crew was very nice and professional lucky it was a short flight"
Μειονεκτήματα: "The quality of the flight is cheap"
Πλεονεκτήματα: "The chocolate"
Μειονεκτήματα: "No outlet for charging electronics. No free checked luggage. My carry on (of usual size) was deemed a bit too big so I was forced to check it in."
Πλεονεκτήματα: "You treated me with respect. That was appreciated compared to the many other airlines I traveled on during the past two weeks. I was not just someone herded into the airline."
Μειονεκτήματα: "Everything was very good except the TV screen on my wife's seat malfunctioned after the first movie watched. The crew "tried" to fix it but nothing happened, not blaming them specifically but I don't think they were to concerned about one customer with no entertainment. After a long while it started working again. It was a long flight to not have entertainment the whole duration of the flight. Besides this little problem it was a very good flight. Crew very professional and nice."
Πλεονεκτήματα: "I got ill on my flight to Zurich and the Swiss Flight Attendants attended to me like true professionals. They made sure I was comfortable until we landed which meant the world to me considering I was SO far away from my home. I'd like to especially acknowledge Frank, one of the attendants, who sat next to me to make sure I did not feel alone while I was sitting in the back with ice on my head, and felt like the world was spinning. He was my point of trust and warmth. That was not only extraordinary service, but human compassion at it's finest. Furthermore, the head attendant, who's name I could not get in the haze of the flight, escorted me from the plane to the cart who took me to the lounge to recover until my next flight. Thank you, Swiss Airlines, for having employees who knew how to triage my illness, and took care of me like family would. I appreciate it greatly and will surely be booking all my future European flights on Swiss. Please extend my gratitude to the flight crew on my Athens - Zurich flight on 5/28."
Μειονεκτήματα: "SWISS always turns on the air conditioning too high on intercontinental flights. It is HOT inside the cabins. The entertainment system is very outdated, small screen and old and used hand set. Claiming to be a premium airline is unfortunately very overstated if you are unlucky to catch the old business class planes. Only few have changed to the new versions (777s) - Make sure to catch those."
Πλεονεκτήματα: "I really enjoyed the flight overall. Made a long flight seem not so bad."
Πλεονεκτήματα: "The courteous and helpful crew. The food and snacks."
Μειονεκτήματα: "The cramped seats and the poor leg room."
Πλεονεκτήματα: "I enjoyed the entirety of the flight."
Μειονεκτήματα: "No complaints."
Μειονεκτήματα: "Should be clear whether meals contain nuts."
Πλεονεκτήματα: "Service, food was excellent. They went above and beyond."
Μειονεκτήματα: "Hard to say.. Comfort of economy section."
Πλεονεκτήματα: "Everything......"
Μειονεκτήματα: "None"
Μειονεκτήματα: "The crew was very short fused and rude to many of the passengers. I was surprised to see how they were talking to so many people I was feeling uncomfortable to even ask for a cup of water."
Πλεονεκτήματα: "The service and hospitality"
Πλεονεκτήματα: "I am a big guy but the interior of this plane is laid out for more room than commuter flights are in the States. The window seats sit further off the wall so there is room for my shoulders to not be forced into the wall."
Πλεονεκτήματα: "Swiss airlines was amazing"
Μειονεκτήματα: "They were very nice attentive"
Πλεονεκτήματα: "Boarding and crew great!"
Μειονεκτήματα: "Seats extremely narrow"
Πλεονεκτήματα: "Crew were super friendly and helpful. Food was delicious, comfortable seats, great selection of entertainment."
Μειονεκτήματα: "Cheaper baggage rates"
Μειονεκτήματα: "The service on Virgin Australia is quite poor. They are barely around. The seats are also only mediocre"
Πλεονεκτήματα: "Crew was great !!!"
Μειονεκτήματα: "Seating in upper class is uncomfortable and bedding is not fresh."
Πλεονεκτήματα: "Very friendly crew. The meals are good, nice variety. Hot food is hot."
Μειονεκτήματα: "Seats are not the most comfortable and sometimes the screen on the entertainment tv doesn't work that easily."
Πλεονεκτήματα: "Crew was very attentive...food selection was excellent"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Virgin Atlantic is the best airline I’ve ever flown on internationally. The service is wonderful, from check in to inflight service. Everything went as planned. The food and drinks on board are free and they are an abundance of snacks, much more than we dreamed. The flight attendants are excellent"
Μειονεκτήματα: "No. Keep up the good work!"
Πλεονεκτήματα: "Craig in first cabin flight crew was amazing. :))))"
Πλεονεκτήματα: "Not crowded. Crew was good."
Μειονεκτήματα: "Not taking a bus to board the plane."
Πλεονεκτήματα: "The crew on Virgin Atlantic was superb!"
Μειονεκτήματα: "They have to uptade the airplanes"
Μειονεκτήματα: "Nobody was sat in the overwing emergency exit row seats for the whole flight (so nobody had been briefed on how to use them) and the tray tables for these seats were down during the flight effectively blocking the emergency exit in the event of an emergency. Potentially very dangerous"
Μειονεκτήματα: "Bad entertainment system"
Πλεονεκτήματα: "Comfort, service food and entertainment. What more can you ask for."
Μειονεκτήματα: "Nothing. ]"
Πλεονεκτήματα: "Super friendly and helpful crew, food etc was fantastic very enjoyable flight. Thank you"
Πλεονεκτήματα: "The seats of the economy class are a little bit bigger than the rest of the airlines and are so much confortable to sleep."
Μειονεκτήματα: "The crew speaks to quick and the Australian accent is not always easy to understand"
Μειονεκτήματα: "They lost my luggage, and ruined my trip, Customer service doesn't pick up the phone"
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "Everything incl customer service at the airport"
Πλεονεκτήματα: "Entertainment Meal service and quality"
Πλεονεκτήματα: "Fast boarding and nice staff. Food selection was ok"
Μειονεκτήματα: "One item missing from menu (unavailable). Issues with entertainment system. Bathrooms lacked moisturiser which is always very helpful on long flights where the air is dry"
Πλεονεκτήματα: "The crew and food were excellent. A little more space between seats would be appreciated. The entertainment equipment was not intuitive or easy to operate. I still feel the airline did a great job getting us to London on-time and a pleasant flight."
Πλεονεκτήματα: "Plane was about 30% full so plenty of room to stretch out. Friendly crew."
Μειονεκτήματα: "Flight left 50 minutes late because they'd lost the paperwork and had to get new copies.... not very professional! I can understand a delay due to weather or technical issues but losing paperwork shouldn't happen. The food portion was very small for an international flight."
Πλεονεκτήματα: "The crew were very polite and looked smart, I didn’t find them very personable at all though. The entertainment system is fantastic and my meal was ok I guess, I requested the low fat meal, probably should’ve just had the normal one."
Μειονεκτήματα: "The seats are not very comfortable, very hard and textured seats that just don’t feel nice at all especially on a long flight. I weight about 11 stone (154 pounds) and even I felt like I was taking up a lot of room in my seat."
Πλεονεκτήματα: "Free everything...food, wine, spirits, movies, etc. Nice crew!"
Μειονεκτήματα: "Seats a little hard, main dinner dish was a little odd but okay."
Μειονεκτήματα: "These seats are small"
Πλεονεκτήματα: "Excellent entertainment options, out stewardess was fantastic."
Μειονεκτήματα: "Cramped seats."
Πλεονεκτήματα: "Very polite and helpful staff."
Πλεονεκτήματα: "Leg room in economy was good. Staff very professional and made a long flight bearable."
Μειονεκτήματα: "At check in the name on my reservation read Ron, not Ronald which is on my passport. The second agent I was referred to was unpleasant and charging $100. Had same problem out of Seoul but there was no charge for the ticket change. My interaction with the second agent left a very bad taste in my mouth."
Πλεονεκτήματα: "A large selection of movies, shows and music to choose from. Flight crews were attentive and friendly."
Μειονεκτήματα: "The narrow space between each rows for passengers to move from their seats."
Μειονεκτήματα: "Very small leg room"
Πλεονεκτήματα: "Safe flight, good crew"
Μειονεκτήματα: "Food quality was poor."
Μειονεκτήματα: "Seat cushion r not soft comfortable enough. R hard. Hard My butt"
Πλεονεκτήματα: "Food was good, crew was nice."
Μειονεκτήματα: "Seat was broken. Button was stuck in so I couldn't keep the seat up. Also a light was stuck in the on position for the entire flight not allowing people to sleep."
Πλεονεκτήματα: "Staff was top notch in service and kindness"
Πλεονεκτήματα: "Great direct flight. Quit on the plane. Plenty of time to rest and sleep"
Μειονεκτήματα: "Nothing"
Μειονεκτήματα: "Entertainment system was good, and I felt that you appeared to have more leg room in economy than other airlines."
Πλεονεκτήματα: "Staff was friendly and welcoming."
Μειονεκτήματα: "There was nothing not to like."
Πλεονεκτήματα: "The service went a mile farther. It is my favourite airlines!"
Μειονεκτήματα: "Everyone was delightful during the entire flight."
Πλεονεκτήματα: "Audrey agent at the counter at Heathrow was amazing assisted me in getting my bags located and transfer from air malta to vigin"
Πλεονεκτήματα: "Flight attendants were nice."
Μειονεκτήματα: "Was denied the seat with extra legroom that my husband had paid for. One of my suitcases (zipper) opened on the conveyor belt, maybe it was tossed?"
Πλεονεκτήματα: "Food was very good crew were pleasant and helpful"
Μειονεκτήματα: "Seats are very hard"
Μειονεκτήματα: "cabin was nice but cold"
Πλεονεκτήματα: "Non stop"
Μειονεκτήματα: "Food was not good, they served snacks and did not serve drinks with snacks. Seats were tight"
Πλεονεκτήματα: "Seat Legroom Comfort Food Service Crew ... amazing!!!"
Μειονεκτήματα: "Price?"
Πλεονεκτήματα: "The food and service was excellent. Love it!"
Πλεονεκτήματα: "n/a"
Μειονεκτήματα: "Let's see, my connecting flight was delayed. I missed my Sydney flight so they put me ona flight to Brisbane which was actually pretty great. Then, oh then they lose my bag. Two days later I guess is an appropriate time to then put it on the next flight? What? My bag is 20 pounds, smaller than a standard sized Dachshund. And low and behold they said I can spend up to $50 on necessities. Too kind, virgin Australia, too kind."
Πλεονεκτήματα: "Very friendly and helpful staff! Food was very good too."
Μειονεκτήματα: "More leg room always desirable"
Πλεονεκτήματα: "The comfort of the flight and entertainment."
Μειονεκτήματα: "My bag was not put on the correct flight so I had no bag for 3 days, they were slow in getting my bag to Bali from Sydney. It was really unacceptable. The food was horrible, I only ate it because I was starving. Flight was delayed from Sydney to Bali, which caused me to miss my pick up. Not sure if I'll fly with them again."
Πλεονεκτήματα: "Very attentive and friendly crew! The plane was nice and clean, nice purple tinted lights. They served us plenty of complementary meals, snacks, mints and drinks. The in flight entertainment was the best I've seen yet: movies, tv, music, games, all recent and easy to use. We will definitely fly Virgin Atlantic again!"
Πλεονεκτήματα: "The crew was helpful."
Μειονεκτήματα: "The comfort of the seat could be better."
Μειονεκτήματα: "Everything was good"
Πλεονεκτήματα: "Crew was great, check in was fast. Overall great experience."
Πλεονεκτήματα: "Seat was comfortable, boarding was good"
Μειονεκτήματα: "WiFi didn’t work, my tv didn’t work either"
Μειονεκτήματα: "Nothing, really. Airlines unfortunately can’t make people patient or polite, & I can’t afford a private jet, so I’ll have to settle for an eye roll or twelve."
Μειονεκτήματα: "The food on the plain or snacks were to poor and not that tasty."
Πλεονεκτήματα: "Nothing remarkable"
Μειονεκτήματα: "Delta was ordinary"
Πλεονεκτήματα: "WARDA at the Miami Gate H07 was awesome. She went above and beyond. Everyone else was very helpful but you can get tell she does more than the norm. LOVE LOVE LOVE the free entertainment in the individual seats. Perfect for families!"
Μειονεκτήματα: "No complaints"
Μειονεκτήματα: "Equipment used has seen better days. Seemed to have difficulty starting engines and aircraft had loud squealing hydraulic pump noises not typically encountered when flying the 717. A little disconcerting."
Πλεονεκτήματα: "Comfort and service was great."
Μειονεκτήματα: "The severe delays was frustrating and not getting enough information about it."
Πλεονεκτήματα: "Crew was great"
Πλεονεκτήματα: "the young man who was our flight attendant was just terrible. He could care less about his job. Name I think was Nathan."
Μειονεκτήματα: "Never made it on the flight"
Πλεονεκτήματα: "Having internet access on an overseas flight was a new treat for me. Delta appears to be bucking the trend of making flying miserable. I liked the waiting area at JFK with charging stations for every seat."
Πλεονεκτήματα: "surprisingly spacious seats. plane felt brand new. on screen entertainment was great, and relieved to have charging inputs for my device in the seat."
Πλεονεκτήματα: "Crew was awesome. Very respectful and helpful"
Μειονεκτήματα: "Food options"
Μειονεκτήματα: "Faster lines at check-in. More courteous security personnel"
Πλεονεκτήματα: "Food was great. Especially the ice cream."
Πλεονεκτήματα: "Crew was very attentive and friendly"
Μειονεκτήματα: "Boarding could be better."
Πλεονεκτήματα: "Crew was good. It was great to be able to watch a movie, TV, or play a game to pass the time."
Μειονεκτήματα: "More let room when someone puts back their seat."
Πλεονεκτήματα: "Very friendly cabin crew; excellent service with a smile. Food was good considering, and Magnum ice cream bar a delightful treat. Cabin crew paid good attention to benefits of hydration and served water continuously. Seats and leg room were comfortable considering economy and no extra cost."
Μειονεκτήματα: "Plane was not as clean as it should be--plastic utensil on floor, seat rails not vacuumed--however, still rate overall comfort as excellent."
Μειονεκτήματα: "Flight was 20 minutes delayed"
Πλεονεκτήματα: "My first perfect Delta flight. No issues. No delays. Excellent customer service. What more could you ask for"
Μειονεκτήματα: "No problems"
Πλεονεκτήματα: "Cornell and Dorothy and the other flight attendants were the BEST! Cornell actually welcomed each passenger as they came onboard. Dorothy modeled the emergency info in such a graceful way... that you chose to pay attention because she made you feel secure. My colleagues and I have all agreed to fly Delta again ( specifically the Atlanta/ Milwaukee flight) Because of these courteous, caring, and professional people!"
Πλεονεκτήματα: "How professional everyone was"
Μειονεκτήματα: "Everything was good"
Πλεονεκτήματα: "The crew on this particular flight was probably the nicest I've ever encountered on Delta. Sadly, that is rarely the case."
Πλεονεκτήματα: "The crew was helpful and nice and the plane’s entertainment system."
Μειονεκτήματα: "The abrupt stopping at the end of the landing. But it was better than in the first flight. And I understand it is a small flight but add a juice option on the service along with coffee and water."
Πλεονεκτήματα: "I liked the crew when we were boarding and when we were in flight."
Μειονεκτήματα: "The plane was very small and there was no tv/radio to entertain a 3 hour flight except limited WiFi access. One remark that I also like to make is the use of the breaks when landing it was very abrupt. Please do it more gentle next time."
Πλεονεκτήματα: "Everything went off without a hitch."
Μειονεκτήματα: "It was a smaller airplane."
Πλεονεκτήματα: "I needed to run real fast to the connection flight and gladly got there on time."
Μειονεκτήματα: "Flight was delayed by 2 hrs. Annoying!"
Μειονεκτήματα: "Boarding was not smooth. They got me and my son mixed up as we have same name."
Μειονεκτήματα: "Some of the flight attendants were rude and not very welcoming at all."
Πλεονεκτήματα: "I liked the fact that the flight left on time and landed ahead of schedule."
Μειονεκτήματα: "The flight was rough. The coffee was horrible though."
Πλεονεκτήματα: "Delta made the experience great"
Μειονεκτήματα: "Flight was delayed almost two hours"
Πλεονεκτήματα: "Always a good experience with Delta! They’re the best!"
Πλεονεκτήματα: "I love being on a smaller plane/jet! Boarding was painless and I had no problems with my two small bags. Due to a mix-up in seating, I had both seats to myself! We even got in will before the scheduled time! De-boarding took far less time than "regular" plane/jet!!!"
Μειονεκτήματα: "flight ticket very expensive."
Μειονεκτήματα: "Hurricane Irma, I was lucky enough to get a refund do to the natural disaster."
Πλεονεκτήματα: "was comfortable to be able to sleep"
Μειονεκτήματα: "delayed start"
Πλεονεκτήματα: "The gate agents in New Bern were amazing at helping me find a seat that was next to an empty seat. I checked with the gate agent early and asked if she could accommodate my request (I'm a big girl, and any extra space on a plane is greatly appreciated!). Overall, I was very happy that they were very willing to help make my flight as enjoyable as possible."
Μειονεκτήματα: "Nothing. Everything was great."
Πλεονεκτήματα: "Courteous crew"
Μειονεκτήματα: "Not enough room. Older plane model. No screens for entertainment."
Πλεονεκτήματα: "Attendants were courteous quick and attentive. On board entertainment was awesome. Kept us fed with main course snacks and beverages throughout. Made a 10 hour flight bearable."
Μειονεκτήματα: "Music selection available was seriously lacking but the movies and games made up for that. Also Air France going into Greece was not as good. Seats had a gap between seat and window, food left much to be desired and service was not as courteous as delta's."
Πλεονεκτήματα: "Comfortable seating and roomy"
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Gate agent was great. Smooth boarding and very attentive flight crew."
Μειονεκτήματα: "The only negative was an older aircraft but the crew went out of their way to talk to people about setting up entertainment."
Πλεονεκτήματα: "on time. easy no issues"
Πλεονεκτήματα: "On line customer service was very courteous and helpful."
Μειονεκτήματα: "We waited overnight in the airport without even an offer of accommodations, toothbrushes, meal vouchers, etc."
Μειονεκτήματα: "I've only experienced delayed flights with Delta ... and this was no exception. It wasn't weather-related, nor a late flight delivering a plane - just no ground crew to service the plane between flights."
Duhet te presesh gjate ketu dhe te kesh durim.
Πλεονεκτήματα: "The food was very good and inflight entertainment was excellent."
Μειονεκτήματα: "They keep the cabin temperature too warm the entire flight. The seats are too stiff."
Μειονεκτήματα: "Free WiFi"
Μειονεκτήματα: "Nothing could have been better. Turkish airline is the best and the VIP loung is heaven on earth !"
Πλεονεκτήματα: "The food was finished by the time crew came to serve me and actually said sorry we have no food left for you. Due to flight delay missed connection and the Turkish airlines staff at Istanbul was extremely rude and downright unhelpful"
Μειονεκτήματα: "Turkish airlines really needs to train crew in how to behave under difficult circumstances"
Πλεονεκτήματα: "The entertainment option was pretty good"
Μειονεκτήματα: "There's very limited legroom on this plane."
Πλεονεκτήματα: "We made it in one piece"
Μειονεκτήματα: "Flight was 4 hour delayed while passengers were on the plane. There was no communication whatsoever. Once we left, tv and entertainment along with WiFi were never working during the flight. Very small and uncomfortable plane."
Πλεονεκτήματα: "Nothing"
Μειονεκτήματα: "The seats. You are real greedy."
Πλεονεκτήματα: "Food was good"
Μειονεκτήματα: "Crew was horrible not friendly poor service"
Πλεονεκτήματα: "Excellent customer service from boarding to landing"
Μειονεκτήματα: "Crew members form the plane need to speak better english and be more courteous.need to have a smile to help passengers. Flights are delayed for no reason."
Πλεονεκτήματα: "Food."
Μειονεκτήματα: "Flights delayed, crew members from the plane need to speak better english and be more helpful with passengers."
Μειονεκτήματα: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Πλεονεκτήματα: "Purchase value"
Μειονεκτήματα: "Economy seats are a bit tight"
Μειονεκτήματα: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Πλεονεκτήματα: "Everything is perfect."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Crew,boarding,comfort,entertainment and food."
Μειονεκτήματα: "Nothing"
Πλεονεκτήματα: "Even though I had two different bookings for connections, since they were all handled by them, they offered me to send my lugagge to the final destination"
Μειονεκτήματα: "In all the flights I took with them (7 so far), Service was reactive, not proactive. In fact, there was one time in which I asked for some water in a long flight (because they dont offer from time to time as other companies do, and I was truly polite in my request) and the guy from the crew told me 'please go and fetch'. I had to point these two huge guys sleeping next to me I had no relation with (I was at the window seat) for him to realize that he was being ridiculous."
Πλεονεκτήματα: "Everything"
Πλεονεκτήματα: "Everything was great!"
Μειονεκτήματα: "The service was very professional."
Πλεονεκτήματα: "Great food, good selection of movies."
Πλεονεκτήματα: "Food was fine"
Μειονεκτήματα: "Plane left late."
Πλεονεκτήματα: "Our screens didn't work and they wouldn't move us to a business class seat. It was also freezing, everyone was complaining, I even got sick. It's the worst. Will never travel again with them"
Πλεονεκτήματα: "Service and people"
Μειονεκτήματα: "Long lines and security pat downs...."
Πλεονεκτήματα: "Perfect trip, seats comfortable and soft even in economy and having personal entertainment was a pleasant surprise. also good selection of films. Food was just a sandwich but better quality than other companies."
Πλεονεκτήματα: "Great service on and off board. Great and very comfortable airplane."
Πλεονεκτήματα: "It was a nice and short flight"
Μειονεκτήματα: "No entertainment system at the seat."
Πλεονεκτήματα: "I liked the fact that I was not bothered by any background sounds while listening to a movie on the Turkish Airlines headphones. The crew was very nice, and the food was fantastic."
Μειονεκτήματα: "The boarding process was a bit unorganized and took a long time as a result."
Πλεονεκτήματα: "quick flight and good snack good entertainment console and selection"
Πλεονεκτήματα: "Food"
Μειονεκτήματα: "Cabin temperature too high, the flight attendants borderline rude and always on a hurry, I mean what's the hurry durin a 12:30 hours long haul flight. Turkish airlines has decreased its quality of service."
Πλεονεκτήματα: "Attendants were attentive. Food was good ad plentiful."
Μειονεκτήματα: "Seat space very cramped. I am tall. Cabin was warm."
Πλεονεκτήματα: "Great staff!!"
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
Μειονεκτήματα: "it was so HOT!!!!!!!"
Μειονεκτήματα: "Flight got delayed. Lost connecting flight. 1 day stuck in Istanbul airport"
Πλεονεκτήματα: "Please give food preferences while booking ticket"
Πλεονεκτήματα: "Cleanliness, wonderful crew,"
Μειονεκτήματα: "The TV on my seat was not working"
Μειονεκτήματα: "Everything was good"
Πλεονεκτήματα: "Very clean, comfortable, great service and very kind attendants, great food, accommodating comfort for the long trip I had. Definitely the best airline experience I have ever had and all for an incredible price, under $600 to fly from Miami to Rome!"
Μειονεκτήματα: "Nothing."
Πλεονεκτήματα: "Flight was short. Provided snacks and drinks."
Μειονεκτήματα: "N/A"
Πλεονεκτήματα: "same as above"
Μειονεκτήματα: "same as above"
Πλεονεκτήματα: "Good overall service"
Μειονεκτήματα: "The staff could've been more patient"
Πλεονεκτήματα: "Courteous and efficient crew."
Πλεονεκτήματα: "Everything was top notch.. the food, the service, the overall experience."
Μειονεκτήματα: "The plane was half empty yet they say everyone uncomfortable towards the front."
Πλεονεκτήματα: "I like Turkish Airlines. The flight was good. I thougt only food was somewhat not as good as usual. I flew with TA many times and the food offerings always had stood out from other air companies. In general it was great flight."
Πλεονεκτήματα: "Good seats, good food, and good entertainment options. I liked how many things were include for the price, such as headphones, blanket, and pillow. Also, one seat in our row was empty and that gave us a bit more room."
Μειονεκτήματα: "Boarding was slow, and my baggage never made it to my final destination from connector"
Μειονεκτήματα: "Food took up too much tray space and crew did not clear trays promptly. Messages from pilot were inaudible. We went through more than four security checks and we were only transferring planes in Istanbul. Terminal was short on places to sit and had excessive duty free shopping. Walks in terminal went on for miles. With the flight gate only posted 35 minutes ahead of departure, this was a problem."
Πλεονεκτήματα: "Same as above."
Πλεονεκτήματα: "Everything"
Μειονεκτήματα: "an excellent early Sunday morning flight to Frankfurt; overnight check-in convenience for large luggage pieces and easy security access to the boarding gates"
Πλεονεκτήματα: "Nice crew"
Μειονεκτήματα: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Πλεονεκτήματα: "Food was quite good, and they were great about continually offering beverages throughout the flight."
Μειονεκτήματα: "Nothing. The plane was clean, everything was on time, and everyone was polite and professional."
Μειονεκτήματα: "Airport in Vienna was pretty disorganized. Several people from several flights had to be pulled out for additional screening that should have been done earlier. Passengers were confused and frustrated"
Πλεονεκτήματα: "Crew"
Μειονεκτήματα: "Huge delay... :("
Πλεονεκτήματα: "Awful airline. Will never get tickets through you again."
Μειονεκτήματα: "Airline compliance. The flight was delayed and the connecting flight left without out us. Leaving us stranded at the airport for 4 hours."
Πλεονεκτήματα: "crew was great ,seats was better than good"
Μειονεκτήματα: "nothing"
Μειονεκτήματα: "They couldn't find my name and I have to run around in the airport. I almost missed the flight, even though I was over 2 hours earlier."
Πλεονεκτήματα: "Crew was fantastic and with an exceptional service. Food was really good."
Μειονεκτήματα: "Maybe the seats coudl be a little bit wider"
Πλεονεκτήματα: "For short flight the seats are ok with space for the legs"
Μειονεκτήματα: "The flight was 30 minutes delayed"
Πλεονεκτήματα: "Food and workers were great"
Πλεονεκτήματα: "Flight time was quite good"
Μειονεκτήματα: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Μειονεκτήματα: "Terrible food and service"
Μειονεκτήματα: "Seats very hard and uncomfortable in economy"
Πλεονεκτήματα: "Everything:)"
Μειονεκτήματα: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Μειονεκτήματα: "Flight was late leaving, so I had to run across Frankfurt airport to get my flight to the US. My luggage has still not arrived two days after I get to the US."
Πλεονεκτήματα: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Μειονεκτήματα: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Πλεονεκτήματα: "Crew was very friendly, food was decent and the boarding was a breeze."
Πλεονεκτήματα: "Good attention and food"
Μειονεκτήματα: "Food was ok. Flight was delayed."
Μειονεκτήματα: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."
Μειονεκτήματα: "We had a delay of nearly two hours."
Μειονεκτήματα: "muffin for breakfast ?"
Μειονεκτήματα: "Service was bad"
Πλεονεκτήματα: "Very nice crew."
Μειονεκτήματα: "Buses to aircrafts. No snack on short flights."
Πλεονεκτήματα: "Great experience, friendly crew!"
Πλεονεκτήματα: "The crew was super nice"
Μειονεκτήματα: "Not enough food during the long flight"
Πλεονεκτήματα: "Everything was nice and smooth. It was on time and the crew they were very nice and very good entertainment."
Πλεονεκτήματα: "Would have loved shorter transit time through Vienna, or Amman-Frankfurt-DTW (both ways)"
Μειονεκτήματα: "Transit time through Vienna was particularly frustrating."
Πλεονεκτήματα: "My flight from Vienna to Warsaw was fine."
Μειονεκτήματα: "LOST BAGGAGE !!!!!!!"
Μειονεκτήματα: "Very confusing boarding procedures. In Vienna they would check you at the gate to make sure you are in but keep you standing for a long time. I am not sure what happened but food was barely edible: breakfast eggs were like rubber and Lunch was served with a tiny sandwich. For a 10 hour flight it was not even sufficient"
Μειονεκτήματα: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Πλεονεκτήματα: "Great staff, friendly and helpful."
Μειονεκτήματα: "Bad ground crew luggage problems because their web payment service is not working. CS did not reply with solution"
Πλεονεκτήματα: "very short layover and my check luggage made it all the way home with no problems"
Πλεονεκτήματα: "Crew friendliness."
Πλεονεκτήματα: "Staff was friendly and the flight was pleasant."
Πλεονεκτήματα: "Everything was fine - short flight"
Μειονεκτήματα: "Austrian cancelled my flight from berlin and rebooked me 2 :/6: later without even letting me know, like if I don't have anything else to do than wait in berlin for 2 days!"
Μειονεκτήματα: "Crew was not friendly. Attended more to German speaking passengers and were out right rude to those who spoke no German and little English"
Μειονεκτήματα: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."
Μειονεκτήματα: "It was almost 2 hours delayed"
Πλεονεκτήματα: "Staff was pleasant and competent"
Μειονεκτήματα: "Food was way too salty. That needs to be addressed by airlines. Not a healthy or palatable experience."
Πλεονεκτήματα: "Staff are pleasant and competent."
Πλεονεκτήματα: "My bag didn't make my connecting flight so I guess they upgraded me because of that. Exceptional service, food and comfort. Ground staff at Vienna and crew were wonderful."