Πλεονεκτήματα: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Μειονεκτήματα: "Food could have been better"
Μειονεκτήματα: "Seat spacing"
Πλεονεκτήματα: "Good amount of leg space"
Μειονεκτήματα: "Food should be much better than this. Otherwise everything is ok."
Πλεονεκτήματα: "crew was great ,seats was better than good"
Μειονεκτήματα: "Complete experience and issue, resolution"
Πλεονεκτήματα: "Crew was good and entertainment was great."
Μειονεκτήματα: "They charged me 200 euros for my bag and I wasn’t told that I couldn’t bring 1 luggage with me."
Πλεονεκτήματα: "Flight time was quite good"
Μειονεκτήματα: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"
Μειονεκτήματα: "Connecting flight tolerance and easy upgrade from one class to another."
Πλεονεκτήματα: "Short flight"
Μειονεκτήματα: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Πλεονεκτήματα: "I like the food and servise"
Πλεονεκτήματα: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Πλεονεκτήματα: "Fast flight , friendly staff , ok food"
Μειονεκτήματα: "I couldn’t push my seat back and because of that I was awake the whole flight (night flight)"
Μειονεκτήματα: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Πλεονεκτήματα: "It was perfect, very few people, great service"
Μειονεκτήματα: "They cancel the flight without letting me know!"
Μειονεκτήματα: "Not enough room in the seat"
Πλεονεκτήματα: "The flight was basic service to get me from one place to another. It was completely average and not quite the Austrian service I have previously known."
Μειονεκτήματα: "See previous comments"
Πλεονεκτήματα: "Flight was good and everything worked out perfectly."
Πλεονεκτήματα: "Boarding process quick and on time."
Μειονεκτήματα: "no entertainment to rate."
Πλεονεκτήματα: "The crew was very attentive, generous and courteous."
Πλεονεκτήματα: "Excellent service."
Μειονεκτήματα: "Somewhat expensive for Vienna - Brussels one way route."
Πλεονεκτήματα: "The crew were so kind!"
Πλεονεκτήματα: "Helpful service, decent food."
Πλεονεκτήματα: "Good place for the legs"
Πλεονεκτήματα: "My flight from Vienna to Warsaw was fine."
Μειονεκτήματα: "The flight from Budapest to Vienna was delayed so we missed our connection to Tel Aviv. The behavior of the ground staff who were supposed to assist us was outrageous. They behaved like a low cost company with one answer to any request, and this is the word "NO". It does not seem logical that we ever go with Austrian again. We do deserve a compensation for the delay and the behavior."
Μειονεκτήματα: "Flight was cancelled and we weren't notified."
Πλεονεκτήματα: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
Μειονεκτήματα: "nothing, it was a great flight from beginning to end"
Πλεονεκτήματα: "It was clean Lunch was good"
Μειονεκτήματα: "There were no vegetarian options for snacks"
Πλεονεκτήματα: "food was fine"
Μειονεκτήματα: "to small seats"
Πλεονεκτήματα: "The female attendants were nice."
Μειονεκτήματα: "The male attendants, who were on my side, were not very attentive. I had a small child with me and they didn't seem to realize the challenges associated with what I was doing. Also, my child's screen would not work most of the time, even though I told the attendants."
Μειονεκτήματα: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."
Πλεονεκτήματα: "Pleasant flight crews on all flights."
Μειονεκτήματα: "Cramped seating in coach."
Πλεονεκτήματα: "The crew were very nice"
Μειονεκτήματα: "Toilets could be cleaned more often"
Πλεονεκτήματα: "Flight services were good. Staff friendly. food was good"
Μειονεκτήματα: "Maybe I was upset due to the issues at the first leg so could not enjoy this one"
Πλεονεκτήματα: "It was pleasant all around"
Πλεονεκτήματα: "1st class should board last, it just makes mire sense for a lot of reasons. Also 8kg carry limit is rediculous and loosely enforced. We were clearly selected to check our bags. There were others with bags heavier and larger than ours that were permitted to stuff them in their overheads."
Πλεονεκτήματα: "My bag didn't make my connecting flight so I guess they upgraded me because of that. Exceptional service, food and comfort. Ground staff at Vienna and crew were wonderful."
Πλεονεκτήματα: "Good food and drinks,great movies"
Μειονεκτήματα: "Dirty bathroom,needs upgrade too."
Μειονεκτήματα: "Policies on bringing stroller differed between each trip. And they were not polite about it."
Πλεονεκτήματα: "everything on time, good selection of movies"
Μειονεκτήματα: "the food....pretty bad"
Πλεονεκτήματα: "Salzburg airport connection first leg flight"
Μειονεκτήματα: "We finally had to resort to twitter to do our check-in which was only for the second part of the journey."
Πλεονεκτήματα: "On time, friendly staff"
Πλεονεκτήματα: "Very professional and friendly. The food was delicious and really appreciated the extra rolls!! Seats were very comfortable."
Μειονεκτήματα: "The entertainment selection for adults was very good (really liked the documentary section and Asian movie offering). However they need more films or programs for ages 2-10 .... There is a section for family and kids but almost all of the movies are more appropriate for ages 9 and up."
Πλεονεκτήματα: "The only positive aspect about this experience was the crew on board the plane. They were pleasant and efficient."
Μειονεκτήματα: "The true cost of this ticket was extremely poorly communicated. The baggage policy was not clear when I purchased my ticket, and I was charged an additional 30 Euros upon boarding to check a bag that met the carry-on size requirements (I had looked this up ahead of time), but because it was in addition to my purse (which fit under the seat), I was forced to pay to check it. Had I been aware that this ticket only permitted a purse-sized carry-on when purchasing the ticket, I would have selected a different ticket/carrier entirely. What was even more confusing was that I had flown on a similar ticket from London to Vienna, and didn't have any issue bringing a carry-on and a purse, so of course I was surprised when they told me I had to pay an additional 30Euro for the same two bags! When I tried to explain this to the agent, she argued with me and was very unhelpful. Overall, a very negative experience on Austrian Air. I will not be returning."
Πλεονεκτήματα: "The plane was nice and comfortable. The flight was only about 40 minutes."
Μειονεκτήματα: "Everything was fine. A very quick, easy flight at the end of a long day for me."
Μειονεκτήματα: "Multiple delays. Need to offer back up flights and hold connections for delayed flights."
Μειονεκτήματα: "The back of the plane was significantly warmer than the rest of the plane. Very little leg room."
Μειονεκτήματα: "Long delay due to weather"
Πλεονεκτήματα: "Jet was a CRJ900 and was very comfortable. Had to check baggage before entering plane but worked out well and helped with the boarding."
Μειονεκτήματα: "On the Copenhagen-Milan leg, since I was in the cheap seats, even water cost; $3 for a bottle of water. They couldn't even offer a cup of water for free? False economy. And I was told that I had to pay for my luggage at the airport, then it was $120 for 1 bag. Ridiculous!"
Μειονεκτήματα: "The pilot strike resulted in cancellation of my flights so getting home turned in to a challenge"
Μειονεκτήματα: "Not a thing"
Μειονεκτήματα: "When people lean their seats back their heads end up in your face and you are forced to lean your seat back to make separation from passenger in front of you"
Μειονεκτήματα: "Thankfully flight was a bit late since many from the previous flight needed to connect to this flight."
Πλεονεκτήματα: "Very friendly crew. Landed on time. The plane was full but it was no panic during disembarkation - everyone was silent. I have never seen anything quite like this before!"
Πλεονεκτήματα: "Leg room, bottle of water waiting at seat, as well as pillow and blanket. Large number of entertainment choices."
Μειονεκτήματα: "Only one free drink per meal, otherwise only tea or coffee."
Πλεονεκτήματα: "On Time, Friendly,well maintained equipment"
Μειονεκτήματα: "No free drinks inner Europe...except water"
Πλεονεκτήματα: "All went well !! On time friendly staff ."
Πλεονεκτήματα: "Movie selection Staff Food"
Μειονεκτήματα: "Drinks were expensive"
Μειονεκτήματα: "Not enough characters to express my disappointment."
Πλεονεκτήματα: "The entire experience was great. Smooth flight, good food and friendly crew."
Πλεονεκτήματα: "On schedule,great crew"
Πλεονεκτήματα: "Crew were pleasant."
Μειονεκτήματα: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Πλεονεκτήματα: "The airline staff were so positive and friendly. Really made the long trip easier."
Πλεονεκτήματα: "My first time flying SAS on my trip to Europe from USA and I was highly impressed. Everything was efficient and comfortable. One of the highlights was the check in - this is often a long and frustrating process, however this could not have been easier and so quick. I was very happy and made my entire check in experience simple and efficient. I will be going straight to SAS for my next trip to Europe, no question. Thank you very much!!! Daniel Valewink"
Πλεονεκτήματα: "Food, staff and video access was excellent."
Μειονεκτήματα: "The seating was very uncomfortable and cramped!!"
Μειονεκτήματα: "On time, efficient, friendly staff"
Πλεονεκτήματα: "Comfortable seats and attentive crew!"
Μειονεκτήματα: "Old movies not up to date."
Πλεονεκτήματα: "The flight crew was courteous and professional. The seats were comfortable."
Μειονεκτήματα: "The flight came in a little late. However, the plane was nice."
Πλεονεκτήματα: "The flight was comfortable and the onboard crew were very nice."
Μειονεκτήματα: "Since the flight was delayed taking off, the layover in Stockholm was very short. The airline did nothing to rush those of us through or contact our connecting SAS flights, and a few of us missed our connections by just a few minutes because of it. SAS did provide alternate tickets for me, but I arrived at my destination several hours late and the whole situation could have been avoided pretty easily."
Πλεονεκτήματα: "Plane was clean, flight staff was friendly."
Μειονεκτήματα: "No problems!"
Μειονεκτήματα: "This flight never happened"
Μειονεκτήματα: "When I checked in I was told I had no bag allowance and had to pay 70 euro to check my bag. I feel like this was very sketchy on kyaak's part since it must have been on the fine print. I will be more cautious next time. Sas was otherwise fine."
Μειονεκτήματα: "Missed my flight due to weather east coast"
Μειονεκτήματα: "This flight did not occur due to delays."
Μειονεκτήματα: "We paid $90 per checked bag. When we purchased our tickets we were never given an option to purchase luggage ahead of time, we were under the impression that luggage was included."
Πλεονεκτήματα: "Once again the atmosphere was terrific. The cleanliness of the plane was good. The staff was awesome."
Μειονεκτήματα: "Seats very narrow and tight."
Μειονεκτήματα: "My first flight was canceled. I'm still in Barcelona."
Πλεονεκτήματα: "Courteous staff, great food, CLEAN airplane, spacious seats. Zero complaints and WAY better than any domestic airlines (United, Delta, American) based on personal experience!"
Πλεονεκτήματα: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."
Πλεονεκτήματα: "Quick flight easy on and off."
Μειονεκτήματα: "The plane was very old and not maintained well, dirty and not clean from the previous flights"
Πλεονεκτήματα: "It was a pleasant flight with friendly service. Boarding was smooth and efficient."
Μειονεκτήματα: "Food choices and limited entertainment. I know that SAS need to remain competitive, but strict limits in drinks seems a bit cheap."
Πλεονεκτήματα: "Couldn't ask for a better flight. Was nice and smooth with great service. Thanks for bringing me home safe."
Πλεονεκτήματα: "The service was excellent. The food very good. Toilets inorder and clean, even just before Copenhagen. In Chicago i had to wait about 30 min tor a wheelchair. It seemed that noone wanted to go to termimal 5. A very nice young man finally came, he gave me frindly and excellent service. ALIS"
Πλεονεκτήματα: "After completely checking in, boarding, seating and sitting on the tarmac for 25 minutes, we were told something was wrong and had to get off and wait for a new plane."
Πλεονεκτήματα: "Everyone was friendly and helpful."
Μειονεκτήματα: "Would have liked more options for Movies."
Πλεονεκτήματα: "I would have like to have more options and live news an sporting activities on the flight."
Πλεονεκτήματα: "Slept great."
Μειονεκτήματα: "Woke up."
Πλεονεκτήματα: "Boarding process was lovely, flight attendants were very nice, very smooth flight"
Μειονεκτήματα: "Uncomfortable seats, somewhat small for a 6-foot+ tall person to fit, especially legroom"
Πλεονεκτήματα: "everything except"
Πλεονεκτήματα: "Comfy and good movies!"
Πλεονεκτήματα: "The entertainment module is great!"
Πλεονεκτήματα: "Finnair is always perfect. Always on time, professional, clean and comfortable. They give free coffee, water and blueberry juice."
Πλεονεκτήματα: "Crew was ok, But seats so tight, Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Μειονεκτήματα: "Economy size seats fitted in Business Class and so much wastage of space around seat, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi, Please learn from Qatar Airways."
Πλεονεκτήματα: "It was the best flight I’ve ever had. Friendly, polite and very careful crew. It was very pleasant to be on board. Clean, nice climate control, no any smell. The food was tasty and on time, the beverages were widely presented from juices to red and white wine or beer...so The time passed quickly"
Μειονεκτήματα: "Only the other trip by air with Finair"
Μειονεκτήματα: "Boarding process could have been smoother"
Πλεονεκτήματα: "Crew was great and welcoming"
Μειονεκτήματα: "Some features on screen did not work, also seat handle wasnt possible to lower"
Πλεονεκτήματα: "Crew was amazing, service was super attentive. Plane was new with plenty of space. P"
Μειονεκτήματα: "Really exceeded my expectations for a short haul flight. Kudos to Aeroflot!"
Πλεονεκτήματα: "The crew was great!"
Πλεονεκτήματα: "Very enjoyable"
Μειονεκτήματα: "I have no complaints"
Πλεονεκτήματα: "The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!"
Μειονεκτήματα: "There was no soap in the toilet..."
Πλεονεκτήματα: "Lots of movie choices."
Μειονεκτήματα: "Boarding was in a very tight space and I couldn't hear the gate agent on the intercom well."
Μειονεκτήματα: "Same as above. Seats very narrow. But enough leg room"
Πλεονεκτήματα: "Friendly crew. Food was nice."
Μειονεκτήματα: "Plane was late taking off and almost missed my next connection. Due to landing late my luggage did not make it on make it on my flight. However the airline delivered to my place the following morning. It was not an inconvenience to me as the baggage was delivered in a timely fashion. Thank you Finnair!"
Πλεονεκτήματα: "calming environment, finnish style"
Μειονεκτήματα: "on the flight to new york i got a game sandwich. i like that. brining finnish culture to us. but on the way from new york to helsinki i got a boring bagel."
Μειονεκτήματα: "No food only blueberry juice and water"
Μειονεκτήματα: "The seats were chargeable. I paid a higher price for extra leg room. However these seats were the same as other ones that were much cheaper. Why charging so much extra?! False advertising?! This is unbelievable."
Πλεονεκτήματα: "I like the crew, the new aircraft, the airport in Helsinki, the business lounge in the airport"
Μειονεκτήματα: "There was nothing that I truly disliked. I thought the food was mediocre and the business seat rather lumpy"
Πλεονεκτήματα: "It was comfortable and smooth."
Μειονεκτήματα: "It was all good."
Πλεονεκτήματα: "If you picked the wrong line then check in took 40 minutes, arrive early!"
Μειονεκτήματα: "Lack of snacks"
Μειονεκτήματα: "Nice flight, nice crew"
Πλεονεκτήματα: "The plane was good, the flight time was nice, just 9.5 hours."
Μειονεκτήματα: "The boarding was kind of chaotic, but the crew was kind. The plane seemed comfortable but the seats sit too far back, so when the person in front of me sat his seat back, his head was almost in my lap. It made it hard for me to move or read or do anything. The food was super bland and the drink options were pretty limited. The entertainment selection was much more limited than most flights."
Μειονεκτήματα: "On a 4 hour flight, food had to be purchased on board or (as I later learned) purchased and ordered in advance and this option was not offered to me in check in process."
Πλεονεκτήματα: "They lost my bag."
Μειονεκτήματα: "They lost my bag."
Πλεονεκτήματα: "Very nice flight"
Μειονεκτήματα: "Food was too salty"
Πλεονεκτήματα: "Professional staff. Easy boarding."
Μειονεκτήματα: "entertainment seemed more oriented towards Asian passengers"
Μειονεκτήματα: "Late boarding, late taking off, late landing, and then there was no gate crew to at least get us off the plane."
Μειονεκτήματα: "Crew wasn't attentive. Seats were small."
Μειονεκτήματα: "not enough foam in padding, cheap seat bottoms"
Πλεονεκτήματα: "Service was exquisite"
Μειονεκτήματα: "No wifi"
Πλεονεκτήματα: "In JFK the Finnair staff helped us expedite our connection process (the flight from Helsinki was delayed and we hardly had time to make the connection)."
Μειονεκτήματα: "The flight was delayed by almost 4 hours. It was a miracle we made our connection in JFK."
Πλεονεκτήματα: "Everything went smoothly"
Πλεονεκτήματα: "This was a very short flight and I don't recall if there was any food service or entertainment."
Πλεονεκτήματα: "Clean, well-designed, individual screens with numerous good movie choices. They came through on our special meals, friendly flight attendants. Also loved Helsinki airport. Not crowded, nice staff. Good food choices. Even passport control was friendly and there was no line."
Μειονεκτήματα: "Connecting through Helsinki added hours to our travel time, but after flying American nonstop JFK to Paris on way over, may be worth it. American flight didn't even have individuals screens and blankets left fuzz all over my clothing."
Πλεονεκτήματα: "Good food, two hot meals."
Μειονεκτήματα: "Unfortunately the flight was done by HiFly , not Finnair. Boarding took almost two hours, the whole flight crew behaved is if they were doing everybody a favor by being there. Entertainment options included like 6 movies and 2 tv shows, only 2 movies were more or less new, not much for a 10.30 hour flight. We really enjoyed our experience on the outbound flight with Finnair and were looking forward to this flight also, but Finnair didn't service this flight."
Μειονεκτήματα: "My luggage was lost"
Μειονεκτήματα: "business class was empty and not able to upgrade at an affordable price"
Πλεονεκτήματα: "It was comfortable and not too crowded"
Πλεονεκτήματα: "Schedule is on time."
Μειονεκτήματα: "Food was not much excting and seat distance was rather short, making uncomfortable."
Πλεονεκτήματα: "The crew was great! Very friendly, very accommodating!! It was a great flight overall!"
Πλεονεκτήματα: "Friendly and competent crew, on-time performance, clean and pleasantly appointed cabin, non-stop service always beats transfers!"
Μειονεκτήματα: "Cramped seating (A330) for such a long (8.5 hrs) flight. U.S. catered food was mediocre at best."
Μειονεκτήματα: "Not enough leg room."
Πλεονεκτήματα: "On time."
Μειονεκτήματα: "Seats are uncomfortable."
Πλεονεκτήματα: "I flew with American to London and with British in the way back... British air is such a nicer experience from the food, to the crew, to the entertainment."
Πλεονεκτήματα: "Crew fantastic. Food, wine, comfort of aircraft, on time, EVERYTHING!"
Πλεονεκτήματα: "Good airplane, big and clean. Very punctual ."
Μειονεκτήματα: "Not food just a very small drink"
Πλεονεκτήματα: "American Airlines flight didn't even have tvs, chairs were old and outdated. Not worth the price. Now days there are some standards that are expected"
Πλεονεκτήματα: "Personnel were very nice and fight was comfortable"
Μειονεκτήματα: "Received an email 30 minutes before leaving for airport that flight was on time. Went to the airport and found out flight was delayed 4 hours"
Πλεονεκτήματα: "Overall a great flight."
Μειονεκτήματα: "Breakfast not their best meal. No tea or coffee served, very disappointing."
Πλεονεκτήματα: "Boarding was quick and efficient. Flight crew was polite, helpful and friendly. Had adequate leg room in coach, added plus was the flight was not crowded so did not have anyone sitting next to me. Did not feel squashed and claustrophobic as a result. Food was satisfactory."
Μειονεκτήματα: "Was inadequately fed on the Houston to London leg. Got nothing but a nightcap. The following morning I received a cold, stale croissant as part of a lunch box for a preschooler, nothing warm, no protein after 8 hrs in flight. I could not check in online."
Μειονεκτήματα: "Nothing was included"
Πλεονεκτήματα: "Attendant's were nice"
Μειονεκτήματα: "Canceled at one day before flight incurring much cost due to non refundable reservations."
Μειονεκτήματα: "I paid for a seat and not given a seat assignment. Then because of that I was almost bumped off the flight. If I had not been traveling in a group I would have been bumped off my flight. In addition no food or drink was offered. Everything had to be paid have ahead of time. Not good at all"
Πλεονεκτήματα: "Crew was great, food and beverages were fine"
Πλεονεκτήματα: "Amazing crew, access to lounge, brand new Dreamliner!"
Μειονεκτήματα: "Food and entertainment are somewhat bland and the choice is limited."
Πλεονεκτήματα: "Great new Dreamliner and very attentive crew!"
Μειονεκτήματα: "Dinner was lovely but other offered snacks were very average. Very modest selection of movies, too."
Μειονεκτήματα: "Trying to get info about the flight in advance was difficult and confusing."
Πλεονεκτήματα: "I know that the airlines can't do anything about this, but when you have a nice crew and polite passengers around you, it makes this long transatlantic flight so much better. I have had some horrible people next to me on these long flights and believe me I could not wait to get off. This one was a very pleasant one, time just flew by- before I know it, we were in New York."
Μειονεκτήματα: "Tight space for a 6'2" guy but I know it is a norm on all of the commercial airplanes and the people around me managed just fine."
Πλεονεκτήματα: "Very comfy seats"
Μειονεκτήματα: "More food choices"
Πλεονεκτήματα: "the Screen you have"
Μειονεκτήματα: "At least one complementary drink even water would be nice."
Πλεονεκτήματα: "Crew was good."
Μειονεκτήματα: "Better if they give at least snacks and drinks. Other airlines give you food. Luggage was way expensive 90$ per person? Too much. Other airlines they only charge 60$."
Μειονεκτήματα: "Arrived at Paris (CDG) airport 55 mins before take off as my Air France flight from Bordeaux to Paris was delayed by an hour. Was told that checkin closed 1 hour before take off & there was nothing they could do, customer service was in Oslo! Was given a piece of paper with 2 phone numbers!"
Μειονεκτήματα: "Offer more movies and music to entertainment"
Μειονεκτήματα: "It was awesome!"
Πλεονεκτήματα: "everything but the meals not so good"
Μειονεκτήματα: "the meals not so good"
Μειονεκτήματα: "The plane was old. The seats were very uncomfortable. No entertainment at all."
Πλεονεκτήματα: "Flight was good. Seats were comfy and spacious on this flight. Food wasn’t included on the flight as I didn’t upgrade my tickets but I rather pay for the food then pay more for the ticket. Overall I had a great first experience flying Norwegian."
Μειονεκτήματα: "It would be nice if for long hauls they would at least offer something to drink."
Μειονεκτήματα: "Norwegian Air switched to airplane to Wamas Air. I paid the upgraded seats and the special meals. I did not get the seat and the was horrible. There was no way to use the Wifi while flying in route to LAX. No TV's or anything and when we landed, we had to wait on the plane for 35 minutes before the buses showed up. I happy happy we landed safely. The crew was pleasant, but I want a refund for the return portion of my flight and for the upgrades I paid for in advance."
Πλεονεκτήματα: "Good price"
Μειονεκτήματα: "Boarding was chaotic, crew was indifferent, seats were packed together, food (bought with ticket) was dry rubbery chicken, plain rice, and 4 slices of zucchini. This was on a 777 operated by another airline from Paris Orly to Newark. On the way in, we were on a Norwegian 787 from JFK to Charles de Gaulle and the flight was much better, but took forever to get off the plane and into Paris."
Μειονεκτήματα: "I had a long flight from LAX-Los to Barcelona and it was very uncomfortable, crew needs to be trained to service passengers. Your airplane was dirty, trash between seats. My husband had bug bites on his feet. I ordered a sandwich from online monitor and received a very different sandwich, when I asked flight attendant he said, the picture its just an illusion. Very unprofessional and misleading information to passengers."
Μειονεκτήματα: "I've been to 40 countries and flown many airlines. the only ones worse than Norwegian is the budget Russian ones. Never again. They hit us with $200 in bagage fees because we didn't order baggage online 24 hrs before the flight. Unheard of."
Πλεονεκτήματα: "Entertainment was great, as was having a usb port to charge devices."
Μειονεκτήματα: "Didn't like that i had to pay for a blanket on an international flight."
Πλεονεκτήματα: "The fact that we didn’t crash"
Μειονεκτήματα: "The plane was hot old and the crew needed to step it up. Very inefficient!"
Μειονεκτήματα: "I was not allowed to board on the return flight despite flight being delayed 40+ minutes causing me to miss my flight home from Paris to the US. Had to book another flight at my own expense."
Μειονεκτήματα: "Check in was absolutely horrible, customer service in all aspects of check in made me never want to fly Norwegian"
Πλεονεκτήματα: "I like the technology incorporated into the aircraft."
Μειονεκτήματα: "I don’t like that if you are low fare, you get zero attention. Not even water for a 13 hour flight."
Μειονεκτήματα: "Chaotic boarding and crew indifferent to passengers"
Μειονεκτήματα: "Boarding at jfk was a shambles as there were o announcements as to why we were being delayed. Once on board it was ok very cramped seating but at least the crew were pleasant. Having read some reviews early I agree I think that if you have a good flight crew then at least your flight will be ok if not then it will be unpleasant. It wasn’t a cheap flight for a budget airline and will endeavour never to fly with them again."
Μειονεκτήματα: "On an international flight, one would expect at least a meal to be included. But you had to pay, and had to prebook. So without that knowledge I had to overpay for some very basic snacks. Also had to pay to choose a seat and for checking a bag. I've never had to pay for any of this on an international flight before. Tray tables were miserably low too, and I'm not a large person by any means. They hit my lap and left me no room to adjust. Very uncomfortable flight all around."
Πλεονεκτήματα: "The flight was smooth and faster"
Μειονεκτήματα: "I believe food on flight must be for all passengers as a result food cost should be added to ticket.l didn't like the sight of people eating and others hungry."
Μειονεκτήματα: "I wouldn’t fly Norwegian again! Poor service!!!!"
Μειονεκτήματα: "It's unpleasant that the crew does not come through and at least offer complimentary water. I had to get up each time to ask the crew for water and was given a small cup to take back to my seat. Once, I was told they were too busy. By the end of the 8-hour flight, I had a headache from dehydration. Not fun. I'm unlikely to fly Norwegian again."
Μειονεκτήματα: "A multi-million dollar company that does not offer you a glass of water on a 7-hr flight, unless you buy a meal. Classy."
Πλεονεκτήματα: "The food available for purchase was unexpectedly fresh and the screen ordering system is convenient. The plane was new and nice and clean, but pretty tightly packed."
Μειονεκτήματα: "The flight was delayed by an hour and a half and the pilot kept saying that we'd be leaving in five minutes leading to a planeful of frustrated customers. The entertainment system does not have a very good selection of films. The crew was fine, but didn't go out of their way to be friendly or helpful."
Πλεονεκτήματα: "I LOVED the entire journey and embrace the pay as you go model for economical long haul travel!"
Μειονεκτήματα: "Seats are too small and uncomfortable. Food was stale and I was not given an option because they ran out of the beef by the time they got to my seat."
Πλεονεκτήματα: "Flying in a Boeing 787, flight was on time, crew was very professional, more comfortable than legacy airlines."
Μειονεκτήματα: "Cabin was cold, drinks, meals, services were bare minimum"
Πλεονεκτήματα: "Norwegian is an awesome airline."
Μειονεκτήματα: "I ordered red wine from the screen, waited 45 minutes, and then, because I hadn't used that system before, got up and inquired about it. The flight attendants looked like I was bothering them and just told me I had to wait. I said ok no problem. An hour and a half later, still no wine. I got up to ask about it and they, again, looked annoyed, doubted that I had ordered it, looked it up on their computer, and gave it to me eventually without any apology whatsoever. The most unfriendly staff I have had on an airplane. I understand it's a budget airline, but there is no need for that poor level of service."
Πλεονεκτήματα: "Just a short flight, but boarding was smooth anefficient. They opened the back door to the plane to allow those at the back to board near their seats. Genius! And none of the zoned-boarding mumbo-jumbo. Love Norway and Norwegian!"
Μειονεκτήματα: "See above. I will not choose Norwegian again if another airline is flying that route due to the ridiculous buckle and dining for food, blankets etc. it makes it way to expensive to travel with a family"
Πλεονεκτήματα: "Fast flight. Easy boarding & transferring. On time."
Μειονεκτήματα: "Small seats, no entertainment."
Μειονεκτήματα: "Excruciatingly slow loading, taxi and flight."
Πλεονεκτήματα: "Did not keep us informed of the delay and I was not offered anything to drink."
Μειονεκτήματα: "People lining up too early in advance, not clear what was for free on board or had to be purchased based on buying ticket through Norwegian vs. not Norwegian, 2 different baggage claim carousels"
Πλεονεκτήματα: "Leg room was excellent."
Μειονεκτήματα: "I was quite surprised that no drink or food was offered freely on the flight. All items were for sale at a higher price. This was a flight of over eight hours and to be offered no water was abominable. Preboarding left you in an enclosed room where you were not able to go outside to purchase food or drinks. There was a vending machine but if you didn't have current currency, you couldn't use it."
Πλεονεκτήματα: "Plenty of great movies to watch"
Μειονεκτήματα: "Could have had a little more leg room."
Μειονεκτήματα: "This airliner ruined the last few days of my vacation, including my nye celebration. My flight was delayed for 5hrs on both of my connecting flights!! POS airliner"
Πλεονεκτήματα: "The flight arrived ahead of schedule."
Πλεονεκτήματα: "The flight experience was pleasant!"
Πλεονεκτήματα: "Timely departure and quick boarding."
Μειονεκτήματα: "Seats were not comfortable and staff was not exactly tentative."
Πλεονεκτήματα: "The crew was nice and friendly."
Μειονεκτήματα: "The plane was extremely dirty, almost disgusting!"
Μειονεκτήματα: "I missed the flight and was not allowed to board even though there was time"
Πλεονεκτήματα: "The crew was nice."
Μειονεκτήματα: "The flight was delayed."
Μειονεκτήματα: "Could of been on time. I missed my connection and it cost me 1000’s. Worst airline ever."
Μειονεκτήματα: "We had a 3 hour delay! I must be compensated"
Μειονεκτήματα: "Less delays"
Πλεονεκτήματα: "The crew tried well enough"
Μειονεκτήματα: "The main course"
Πλεονεκτήματα: "I slept comfortably. Great take off and landing."
Μειονεκτήματα: "Charles de Gaulle airport"
Μειονεκτήματα: "The flight was over 5 hours delayed. Multiple times I asked for an update and wasn’t given one by any crew member, nor did they make any announcements giving the passengers and update. The other passengers on the plane were extremely rowdy and loud during the wait and the crew did nothing to keep ca"
Πλεονεκτήματα: "Quick flight"
Μειονεκτήματα: "Had to exist and renter via departure and go through security again because there was no direct transfer, it was horrible having to go through security again."
Πλεονεκτήματα: "Very friendly staff"
Μειονεκτήματα: "Food selection was not available"
Πλεονεκτήματα: "It was a very efficient flight. On time"
Μειονεκτήματα: "It was raining when we boarded the plane and some people were stuck outside for a little bit."
Μειονεκτήματα: "A bit late getting underway but flight crew courteous, plane clean, deboarding efficient. Overall, reasonably comfortable efficient budget airline"
Μειονεκτήματα: "Not even free water for guests. On a two hours flight bot very comfy."
Πλεονεκτήματα: "Plane looks new and clean."
Μειονεκτήματα: "Boarding process, included checked in luggage and limit hand carry to 15 kg."
Πλεονεκτήματα: "Short flight and pilot seemed very comfortable during turbulence"
Μειονεκτήματα: "Apparently congestion at Barcelona was the reason. The gate crew are clueless and not helpful. I was struggling to understand what was going on. Kayak was showing delayed flight and neither crew or veuling website was getting updated.."
Πλεονεκτήματα: "The flight actually got me to my destination"
Μειονεκτήματα: "I asked for priority boarding at the counter since I’m pregnant which they agreed to. They advised me to wait for the priority announcement to board first. That did not happen. They simply let everyone on at once causing a stampede. Flight was delayed. Flight had no AC until almost take off. Smallest amount of legroom I’ve ever had in my life."
Πλεονεκτήματα: "Comfortable seats"
Μειονεκτήματα: "It was delayed with no reason and I missed my check in. I specifically purchased this flight vs the one at 10 pm to not miss check in. Ugh! 20 euro late fees. So, I paid more for the flight (because the 7pm was more than the 10 pm) and now I have to pay a late fee to check in. On top of that, I paid an additional service fee by booking though FlightNetwork and they did not book my checked luggage like the price breakdown said. It’s been terrible and a waste of time and money."
Μειονεκτήματα: "no food no drink all 2 flights"
Πλεονεκτήματα: "Aircraft cabin comfornand cleanliness"
Μειονεκτήματα: "The whole booking experience and costs incurred in our 4PAX booking. Should cost €350 and went to almost €800 when we changed start of trip by one day even though we booked weeks in advance."
Πλεονεκτήματα: "Quick flight and good service"
Μειονεκτήματα: "Cheap flight but odd that we always take a shuttle from plane to airport"
Πλεονεκτήματα: "Check in was easy."
Μειονεκτήματα: "Aircraft was old and run down. The BCN terminal did not have enough seating and not knowing the gate until an hour before the flight kind of sucks."
Μειονεκτήματα: "Extra small space. Les that normal."
Μειονεκτήματα: "Didn’t get there yet"
Πλεονεκτήματα: "I was super tired and fell sound asleep before we even took off. When I woke up they were providing beverage service and the attendant was so sweet and quietly asked if I felt okay. I found that to be so sweet and like they were genuinely concerned."
Πλεονεκτήματα: "Ryanair, easyjet et al are the big fish in this pond, but the two times I've flown with vueling has been better than all my experiences with the others. Nice to see an airline whose staff looks like it actualy cares about customer service. Thanks a lot!"
Πλεονεκτήματα: "Good cheap no frills price"
Μειονεκτήματα: "Having to stand in line for almost one hour to board.Would have been better to let us remian seated instead of calling us so early."
Μειονεκτήματα: "we had a terrible time flying through connecting flights and on top of that they charged 70 euros for baggage from rome to paris and then we had to check in again at paris, extremely painful and stressful given the short amount of time. i would never ask someone to do this again."
Πλεονεκτήματα: "The seats were okay"
Μειονεκτήματα: "Boarding took forever."
Μειονεκτήματα: "Cancellations and delays over and over again. Will not be using them again."
Πλεονεκτήματα: "We got to our destination smoothly and a few mins early."
Μειονεκτήματα: "The seats and space on the plane were extremely small, there was no space to breath or sit. The seats did not recline back. There were no complementary drinks. The shuttle to the flight had way too many people. We had to print our boarding passes before checking in or we would be charged 15 Euros."
Μειονεκτήματα: "Dely and they lost my bags"
Πλεονεκτήματα: "This was awesome experience!"
Πλεονεκτήματα: "The crew was polite and boarding was efficient"
Μειονεκτήματα: "Security at the airport"
Μειονεκτήματα: "The airplane seemed very old, worn, and tired. This makes us feel less safe."
Μειονεκτήματα: "I called Vueling to see if I needed to pay for my stroller and he said yes. When I got to the counter I was told that I didn't have to pay for the stroller. So I asked for my money back and they said no. That was B.S."
Πλεονεκτήματα: "Cheap flight"
Μειονεκτήματα: "You had to pay fo water..."
Μειονεκτήματα: "Staying in airport for six hours"
Πλεονεκτήματα: "Wonderful service, very helpful and friendly staff. This was my first time. Definitely will fly again. Thank you."
Μειονεκτήματα: "No flights to Vilnius"
Πλεονεκτήματα: "Having the people who are at the back of the plane load first made it so much more efficient"
Πλεονεκτήματα: "Flight was cheap"
Μειονεκτήματα: "Flight was delayed, then they de boarded at the wrong terminal and for 1hr didn't let us leave the terminal, then we had to go through security to leave the airport. Collosal fail!"
Πλεονεκτήματα: "Baggage drop and boarding was a breeze"
Μειονεκτήματα: "Everything was good!"
Μειονεκτήματα: "Chairs are uncomfortable It was hot during the flight"
Πλεονεκτήματα: "Quick trip all went well"
Πλεονεκτήματα: "The attendants were friendly and helpful. Definitely would fly with them again!"