Μειονεκτήματα: "The crew was so rude"
Πλεονεκτήματα: "Seats were comfortable and crew was nice."
Μειονεκτήματα: "Need something more substantial for food in first class on a cross-country flight."
Μειονεκτήματα: "The airport experience was horrible. American Airlines did not have enough personnel on duty to process all the waiting passengers."
Πλεονεκτήματα: "Quiet, evening flight."
Μειονεκτήματα: "Departure was delayed 30 minutes due to customs inspection of the aircraft. Not American's fault."
Πλεονεκτήματα: "The crew: very helpful, did their best to correct errors regarding special meals"
Μειονεκτήματα: "Seat assignment. Others, besides myself and my husband, were not seated together, and in our case at opposite side of the plane, but, even though the flight was full, there was no reason for that that I could see (some solo passengers were seated next to a member of a split couple/family)."
Πλεονεκτήματα: "The flight and crew were very nice"
Μειονεκτήματα: "Be on time. We missed connection flight due to departure delay"
Μειονεκτήματα: "No wifi, drinks came in the last 5 minutes flight was 1.5 hours late"
Πλεονεκτήματα: "Nice crew, more legroom, punctuality"
Πλεονεκτήματα: "Great first class cabin crew."
Πλεονεκτήματα: "Pleasant and attentive crew"
Μειονεκτήματα: "The entertainment / announcement system has issues. The safety video was interrupted and segments repeated randomly."
Μειονεκτήματα: "Poor accommodation for the flight delays. We had to wait 4 hours in line to change our flights because we missed our flights. Not enough staff."
Πλεονεκτήματα: "Normal expectations were met"
Μειονεκτήματα: "It was fine"
Πλεονεκτήματα: "The inflight entertainment and WiFi was great."
Μειονεκτήματα: "The food could’ve been better"
Μειονεκτήματα: "American Airlines is terrible. Delayed flight, no notification when waiting for flight that flight is delayed (I received a text alert). Pilot had terrible landing. Would not fly American ever again."
Πλεονεκτήματα: "by airlines"
Μειονεκτήματα: "flying next day trough LAX"
Πλεονεκτήματα: "Easy boarding crew was friendly"
Μειονεκτήματα: "Flight was late"
Μειονεκτήματα: "The whole flight from Philadelphia to Rome was on American Airlines, not British Air. This was confusing at first and made it difficult to know what airline desk I needed to check into, but once that was clear it all went smoothly. The dinner was mediocre and the breakfast terrible."
Πλεονεκτήματα: "Made it to destination"
Μειονεκτήματα: "Gate changed without any notification"
Μειονεκτήματα: "The flight and the entire process with American was just fine. What bothered me most was the rude treatment from security staff in Philadelphia. Compared to security staff overseas, the U.S. rates the lowest of the 55+ countries I've visited. It does not reflect badly on American Airlines, but it does give travelers a bad lasting impression. As an American, I'm embarrassed by their behavior."
Μειονεκτήματα: "ΜΕ χρεωσαν 300 δολάρια για 2η υπερβαρη βαλίτσα που ειχα πληρώσει online δεύτερη βαλίτσα αλλα δεν την βρήκαν πουθενα και Μαλιστα μου είπαν στα checkin οτι δεν γίνετε να πληρώσω online.πραγμα που εκανα και χρεώθηκα. Μέσα σε ολα αυτα το κουτί του desktop υπολογιστή μου ήταν σπασμένο απο το TSA με λόγο οτι δεν μπορούσαν να το "ξεκλειδώσουν"."
Πλεονεκτήματα: "USB port at seat. Smooth ride and landing. Complimentary wine."
Μειονεκτήματα: "Some of the typical unfriendly flight attendants. No way to get comfortable on the 10-hour flight. Horrible movie and other "entertainment" selections. Had to wait about 45 minutes on the tarmac after landing because they couldn't get an available gate for our scheduled flight. Beats the 5 HOUR delay on the flight out to Athens though. I have to say that's all the usual American Airlines incompetence. The cockpit crew always seem great though. I don't fly American unless I have to."
Μειονεκτήματα: "the usual garbage AA flights on CRJ's with poor on-time performance and frequent maintenance issues..."
Μειονεκτήματα: "Delay and bumpy landing"
Πλεονεκτήματα: "Much more room in seats than expected"
Μειονεκτήματα: "Crew was incredibly unfriendly."
Πλεονεκτήματα: "No problems."
Μειονεκτήματα: "All was well."
Πλεονεκτήματα: "It was great! I got an entire row to myself."
Μειονεκτήματα: "I was forced to check my carry on and pay for it. I was not charged on my way to lax or my trip to Hawaii. Sad. And person was rude"
Πλεονεκτήματα: "Good price, decent comfort, pleasant cabin crew."
Πλεονεκτήματα: "It was on time. Nashville airport is sparkling clean with very happy and warm staff throughout the facility. As opposed to Philthydelphia the city of Unbrotherly Love."
Πλεονεκτήματα: "Most things."
Μειονεκτήματα: "Delayed flight!"
Μειονεκτήματα: "Not much offered on domestic flights."
Πλεονεκτήματα: "Flight was on time. Easy to transfer luggage from an international flight to a domestic flight. The crew was accommodating. It is such a short flight that there were only pretzels and water without ice served on this flight. There was no entertainment on this flight. Small, clean plane for a less that 1 hour flight."
Πλεονεκτήματα: "I changed my reservation in Hartford. Crew were extremely helpful."
Μειονεκτήματα: "I ended up getting to my destination 6 hours after what I had planned."
Μειονεκτήματα: "I did not like that the airline would not give a seat on an earlier flight so that I would not have to spend so many hours in the Chicago O'Hare airport. I did not like that the airport only allowed me thirty minutes of access to the internet. As a result, I could not work while I had to wait for my flight. Finally, I did not like that the airline lost or delayed my bag."
Πλεονεκτήματα: "The male server was great. The ice cream for dessert was magnificent."
Μειονεκτήματα: "First class was awful- no drink service for far too long, didn't have my food order that I selected ahead of time, the female asian flight attendant was not friendly at all, the seat reclined at the back only there was nothing for your feet, the blankets were awful, and movie selection was mediocre at best."
Πλεονεκτήματα: "Good variety of entertainment options. Wifi reliable"
Μειονεκτήματα: "Food options were horrible. Need to offer non seafood/pork option."
Πλεονεκτήματα: "Overall friendliness of the crew"
Μειονεκτήματα: "Flight was delayed, missed my connection and was told I would have to spend the night in Philly."
Πλεονεκτήματα: "Everything was good"
Πλεονεκτήματα: "I was welcomed and make right at home"
Μειονεκτήματα: "Did not like having to stay overnight in Charlotte but weather can do that to a traveler."
Πλεονεκτήματα: "Boarded fast, left gate fast, crew great"
Μειονεκτήματα: "Worst staff never flying with this airline again"
Πλεονεκτήματα: "Prompt boarding & early arrival. Staff was also friendly"
Μειονεκτήματα: "The automatic machines wouldn't check me in. The lazy who checked me in manually have me wrong information about my luggage. The affect on the Mexico side have me MORE wrong information about my luggage. Ultimately, my luggage was lost. Still waiting for them to find it."
Πλεονεκτήματα: "Service and friendliness"
Μειονεκτήματα: "Person sitting next to me smelled awful. Several passengers asked to move because of how awful the smell was. This individual should not have been allowed to board for basic sanitation reasons."
Μειονεκτήματα: "I didn't event get to make the flight because American Airlines was delaying the flight I was on from Jamaica to Miami, and American Airlines would not change the ticket I had to go from Miami to Tampa, so I was 12 hours late arriving in Miami. Terrible customer service from American Airlines in Jamaica"
Πλεονεκτήματα: "Glenlivet whisky for free"
Πλεονεκτήματα: "Crew was great; super easy boarding process; flawless take off and landing."
Μειονεκτήματα: "People could have helped"
Πλεονεκτήματα: "It was very comfortable."
Μειονεκτήματα: "If my actual flight hadn’t gotten cancelled. Also my tv didn’t latch, so it rattled a lot and when the people talked on the speaker, if you were plugged in, im pretty sure it would cause hearing damage...."
Πλεονεκτήματα: "the crew was attentive."
Μειονεκτήματα: "the seats are extremely crammed, the boarding process was so disorganized people were yelling at the staff...anyone they could find to vent. boarding passes had to be re-scanned, people had to be removed-assigned seats and no explanation was given"
Πλεονεκτήματα: "Clean plan that was only slightly delayed"
Μειονεκτήματα: "I was charged for water on a 4+ hour flight. That’s unheard of! Also, the seats didn’t even recline. I will never fly British Airways again"
Πλεονεκτήματα: "Good food."
Μειονεκτήματα: "They are very slow in checking people in"
Μειονεκτήματα: "Not even a drop of water included in a 3:50 flight pathetic for major airline"
Πλεονεκτήματα: "It was just on time."
Μειονεκτήματα: "The seats are very small hence not comfortable at all."
Πλεονεκτήματα: "Not much, except that I got to Nashville."
Μειονεκτήματα: "I was told that boarding was about to stop, and that the doors would close any minute. As it turned out, this did not happen for at least 30 minutes. I was among the first on board, and really worried I'd miss the flight. The bathroom sink was out of order, no way to wash hands, a health hazard!"
Μειονεκτήματα: "Premium economy amenities were outdated, specifically the seats. My tray table was unable to lie flat so food/drink kept sliding off. Quite unacceptable. I’ll fly American next time in premium economy, much better at the moment."
Πλεονεκτήματα: "new planes, good food, professional vrew"
Πλεονεκτήματα: "Crew was good. Cramped seating as usual."
Μειονεκτήματα: "Extra seat leg and knee room like 4 more inches would make all the difference in the world."
Μειονεκτήματα: "Everything else"
Πλεονεκτήματα: "The crew was great!"
Μειονεκτήματα: "there was a mechanical error which kept us on board the plane for 20 minute increments for nearly 3 hours until they had us switch planes"
Πλεονεκτήματα: "The pilot kept us in the terminal when he found out that we were delayed due to fog in London. I appreciated waiting in a more comfortable, open space rather than on the plane. I was also impressed with how the controllers and schedulers in London handled the delays so that I had not problem making my connection. And as things turned out, the second leg of the trip went so well that we reached our destination on time despite a one-hour delay."
Μειονεκτήματα: "I'd like to see British Airways consider at the very least giving their customers a cup of coffee or tea on a 4-hour flight."
Πλεονεκτήματα: "BA always has a wonderful crew and I really enjoy flying with them!"
Μειονεκτήματα: "One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️"
Πλεονεκτήματα: "We got to London safely"
Μειονεκτήματα: "This was a two leg flight. The British Airways leg between Athens and London was one of the worst flight I have had in the past few years. I will never fly BA in within Europe again! Passengers are required to pay for a glass of water The flight reminded me of attending a professional sporting event. The flight crew is turned into food, beverage, and merchandise vendors. London Heathrow Airport is one of the worst international airports in Europe."
Μειονεκτήματα: "They even charge for water, just like Easy Jet and the low price airlines. BA doesn’t accept US credit cards online, nor do they accept cash. The simple drink service takes forever. I feel sorry for the flight attendants who have to fill out paper credit card forms if you present an American credit card. It’s like we are back in the 1970s. Ridiculous. It’s a $45/bag charge to check your bag. That’s almost double the standard $25 for American carriers. May try to avoid BA in the future."
Πλεονεκτήματα: "Wonderful flight! Excellent, extremely friendly service! Could not have been better!"
Πλεονεκτήματα: "on time, safe, not crowded,"
Μειονεκτήματα: "no water or anything without paying extra. blase crew."
Μειονεκτήματα: "Rude staff, incompetent customer care"
Πλεονεκτήματα: "British Airways provides complimentary amenities in coach not found on US carriers: A hot meal, snacks, beverages other than water or coffee/tea. Their media selection is superb. They seem to work hard to make a nine-hour flight over The Pond as tolerable as possible."
Μειονεκτήματα: "My comfort was better on the return leg because I had the extra leg room that comes with being seated on the emergency exit row. However, regular coach seating is at best tolerable. You are packed like sardines and the seats are firm, to put it mildly."
Πλεονεκτήματα: "It was all good."
Μειονεκτήματα: "No complaints"
Μειονεκτήματα: "Not even a glass of water?"
Μειονεκτήματα: "Plane departed late and stalled at landing- delay caused me to miss connection and set me back getting home by 7 hours at the end of it all."
Πλεονεκτήματα: "Lovely crew"
Μειονεκτήματα: "We never have enough seating space"
Πλεονεκτήματα: "Excellent service all around. Would definitely fly Iberia again"
Μειονεκτήματα: "Paid extra for mediocre seats"
Πλεονεκτήματα: "Competent crew. Arrived early."
Μειονεκτήματα: "The plane was so old it had signs that read, no smoking in the lavatories. The entertainment screen was small and slow to respond. Should be in a museum."
Μειονεκτήματα: "After technical issues, our flight got delayed over 2 hrs. and many passengers missed international connections. BA handled the rescheduling very poorly. They did not offer any compensation and during the delayed flight, they did not even offer us water for free - just as a curtesy. Overall I see this as incapablity and very poor treatment of passengers."
Πλεονεκτήματα: "For an hour and a half flight all went smooth."
Μειονεκτήματα: "You can even offer your passengers a cup of water? We arrived three (3) hours before departing. Check in was so slow, and disorganized. We know it's a short flight but after a (2) two hour of check in, those Italians don't break a sweat so. offer just a cup of water!"
Πλεονεκτήματα: "The crew was very nice and welcoming."
Μειονεκτήματα: "The seats are not comfortable at all. Spaces are too tight."
Πλεονεκτήματα: "The people were nice."
Πλεονεκτήματα: "On Time"
Μειονεκτήματα: "Seat Spacing Boarding and check-in was unnecessarily long"
Μειονεκτήματα: "Flight was late for more than hours , due to the delate flight a lost the last train in London , I had to paid a Taxi over $ us dollars 106.00. Not in my budget . :( Maria Zoriada York"
Πλεονεκτήματα: "Flight there was ok."
Μειονεκτήματα: "British Airways customer service was terrible. Flight was delayed. We called BA and they told to us to arrive at the later flight and find our connection in London. This was not the right thing to do and we are still not home. We are now stuck in DC, have no clue where our luggage is. BA has provided no information. Not sure why they even have a call line."
Μειονεκτήματα: "We didn't make this flight"
Πλεονεκτήματα: "Punctuality, courtesy, professionalism."
Πλεονεκτήματα: "I appreciated to entertainment choices. Also the crew came through with water and fruit juice frequently, very nice"
Μειονεκτήματα: "No food not even snacks were served"
Μειονεκτήματα: "You had cargo on the plane we were supposed to board that leaked and contaminated the plane's controls. 2 hour delay. The replacement plane was beat up, old, and quite shaky."
Πλεονεκτήματα: "Very clean craft, Nice staff and smooth flight."
Πλεονεκτήματα: "Fight was on time. BA Crew always do a nice job."
Μειονεκτήματα: "The entertainment on the flight didn't work. It is not easy to have two small kids on a 9 hour flight when the entertainment system isn't working properly. We did bring our own items to entertain our kids but with the limitations on what you can carry on we were banking on them being able to use the in flight system."
Μειονεκτήματα: "The only flight we have ever been on of two hours or more where there was no complimentary snack or beverage service---not even coffee or water!"
Πλεονεκτήματα: "The professionalism of the staff. The captain was amazing! Everything was perfect. I loved the movie selection on the plane as well!"
Μειονεκτήματα: "This flight was delayed for 3 hrs which meant I would miss 2 onward connections-- had to be re- booked on American"
Μειονεκτήματα: "The flight was delayed due to a sick passenger, but while that was going on, the crew was also scrambling to assign a woman a new seat as a religious man did not want to sit in the same row as a woman (the 3 seat row would've put the woman 2 seats away from the man with the complaint). This is an unfair and misogynistic policy."
Μειονεκτήματα: "Everything was for sale only."
Πλεονεκτήματα: "Nothing, Air Portugal is the worst I have ever experienced. Never fly Air Portugal, you have been warned."
Μειονεκτήματα: "A different airline"
Πλεονεκτήματα: "Amazing crew"
Μειονεκτήματα: "Food was ok. Seat was crowded. Everything else was excellent."
Πλεονεκτήματα: "I liked the food"
Πλεονεκτήματα: "Good movie selection"
Μειονεκτήματα: "Multiple delays for my flight. First the departure was delayed which I know can happen. Then we boarded and sat for over an hour before take off. Captain made up a story about the plane needed gas and said we would take off in 15 minutes. An hour and 15 minutes later we finally took off."
Μειονεκτήματα: "Worst trip ever"
Πλεονεκτήματα: "The boarding procedure was much more organized than the previous flight."
Μειονεκτήματα: "They served fish on board, and the odor stuck around for awhile."
Πλεονεκτήματα: "Flight was canceled"
Μειονεκτήματα: "Flight was canceled"
Πλεονεκτήματα: "attention and food"
Μειονεκτήματα: "more bathrooms on the airplane"
Μειονεκτήματα: "They turned the air conditioner to a higher temp to accommodate a few complaints and the rest of us suffered. First and cabin crew had it at a refreshing temp . For the last 20 minutes of the flight they turned it down again. To late"
Μειονεκτήματα: "Wait time on buses from-to airplane to terminal was long."
Πλεονεκτήματα: "Great crew and good seat with enough space."
Μειονεκτήματα: "Overall is fine !!!"
Πλεονεκτήματα: "Very helpful gate attendants. The food was delicious and the movies were all current and kept us entertained for nine hours!"
Μειονεκτήματα: "Very cramped legroom. Cabin was extremely hot. There was a man binge drinking in the seat across the aisle. He should’ve been cut off at some point, but he kept drinking. He was a worry."
Μειονεκτήματα: "Flight was delayed 1 hour"
Μειονεκτήματα: "The flight wad late becsuse of the immigration."
Πλεονεκτήματα: "Good crew, new Airbus 321 charging possible."
Πλεονεκτήματα: "The staff, the linens, the fruit"
Μειονεκτήματα: "Bigger bathroom, more padded seat with adjustable bolster"
Μειονεκτήματα: "Poor service"
Μειονεκτήματα: "Seats do not recline on this plane."
Μειονεκτήματα: "Long wait on crowded hot bus to the plane."
Πλεονεκτήματα: "The staff were somewhat helpful, and fairly friendly"
Μειονεκτήματα: "The seats for a 5-hour flight couldn’t recline. The plane was freezing, there was no entertainment on the flight, and the seating wasn’t evenly distributed. There were many economy rows with only one person, then rows right next to that full with three people. The food wasn’t good either."
Μειονεκτήματα: "TV didn't work. A female attendant made me store my hat but didn't make a male passenger."
Μειονεκτήματα: "TAP Airlines stranded us in Lisbon. They were late flying us from Vienna to Lisbon and then canceled our seats on our connection to JFK. Instead, they rebooked us on the next day's flight a full 24 hours after, refusing to rebook us on earlier flights on other carriers. Their customer service was as bad as I've ever experienced. Multiple agents admitted their company is terrible and doesn't care about its customers. The indifference to our situation was surreal. Lesson learned."
Μειονεκτήματα: "I was not informed my flight was cancelled until the day of the flight. I was able to get in touch with someone to pay for another flight but the communication was lacking."
Μειονεκτήματα: "I paid for the upgrade to business class and is like wasting money, the seat on business class was not working good"
Πλεονεκτήματα: "Food was good."
Μειονεκτήματα: "Flight was delayed"
Πλεονεκτήματα: "It was fine, on time. I didn't have a checked bag or I would have waited in line at check-in for at least 30-45 minutes. Online check-in was relatively easy and digital boarding pass was convenient."
Μειονεκτήματα: "Seats are small, if you need to check a bag it will take forever. The underseat area is much.smaller than other airlines. The flight was very delayed because of some discrepancy regarding the number of passengers. Nothing seemed to be wrong but it took forever!"
Μειονεκτήματα: "TAP seems to have trouble landing at its own global hub. Three hours wasted in Porto before the traffic over LIS had cleared up. First time TAP, last time TAP."
Μειονεκτήματα: "I did not like although my ticket had luggage allowance, TAP made my wife and I pay twice. Of course to pay needed endless and senseless wait and paying booth."
Μειονεκτήματα: "Huge delay. No clear explanation what caused the delay"
Μειονεκτήματα: "was delayed 2 hours"
Μειονεκτήματα: "Never made this flight"
Πλεονεκτήματα: "Friendly and helpful crew. Great food."
Μειονεκτήματα: "Too sleep deprived from earlier missed connection to notice much about this flight except for the complete mess when it came to boarding. You can't line up 4 boarding zones in an area that is maybe 10ft by 10"
Πλεονεκτήματα: "The flight was uneventful."
Μειονεκτήματα: "The food was edible. The entertainment display was old. Not much leg room."
Μειονεκτήματα: "Baggage fees were unacceptable. All but one of my group of 12 had to pay and we were not told why. It was not clear that this should have been done via the website prior to the flight and why is it significantly cheaper online? Very disappointing."
Πλεονεκτήματα: "Disorganised boarding and staff not efficient Plane was not cleaned until passengers arrived at plane and waited in buses while they finished cleaning, waited standing approximately 30 minutes at plane on bus"
Πλεονεκτήματα: "Good pilot and flight attendants"
Μειονεκτήματα: "Delay caused my group of 12 to miss transfer to hotel so we are tired and hungry"
Μειονεκτήματα: "My flight to Miami was delayed due to weather. I missed my connection to LHR, therefore missed my TAP flight to Portugal. I called TAP (before the flight) and they would not change the flight because I went through a travel site. My $240 ticket was lost, and I had to pay over $900 for a new one. I doubt I will use an internet site again because I will unlikely get a refund and it was impossible to change the ticket. Feel awful!"
Πλεονεκτήματα: "Both check ins (to and from Boston) the staff were rude. No information, just alot of speaking Portuguese to other staffers while my family and I stood there. The flight and crew were good, clean, kind and efficient."
Μειονεκτήματα: "There was a strike in Lisbon. Thousands of people trying to go through security and four people working the booths. Plus NO information. Just chaos, bad feelings and HOURS of standing in lines. Stressful. Will NEVER go to Lisbon again."
Πλεονεκτήματα: "The crew and the service."
Μειονεκτήματα: "The food - horrible... My TV did not work the entire trip."
Μειονεκτήματα: "Same as inbound flight"
Μειονεκτήματα: "The delay on the take off"
Μειονεκτήματα: "Flight left without us"
Πλεονεκτήματα: "Overall flight was great and crew very polite"
Μειονεκτήματα: "I have nothing to complain about it!"
Μειονεκτήματα: "My special meal request was not provided despite having email confirmation before boarding the flight. Also, my luggage was lost at the transfer of my journey"
Πλεονεκτήματα: "Excellent service and comfort."
Πλεονεκτήματα: "Seating...cleanliness...service....crew was fabulous....food exceptional. Smooth flight."
Πλεονεκτήματα: "My first time flying tap and I was impressed. Everyone was friendly and helpful. Planes seemed very clean, and gave me the impression that they are probably well maintained."
Πλεονεκτήματα: "The worst entertainment system I've seen."