Πλεονεκτήματα: "Value for money"
Μειονεκτήματα: "Boarding process really needs to improve. There is usually a chaos during boarding"
Μειονεκτήματα: "Seats did not recline"
Πλεονεκτήματα: "The staff on the airplane was excellent, very friendly and accommodating."
Μειονεκτήματα: "all the boarding and ticket agents were less then helpful and made me check a bag that has always fit on international flights. $100 later and no explanation as to why I had to check it. Gate agents were rude and couldn't answer basic questions."
Μειονεκτήματα: "Letting me check in after my connecting flight on Iberia. I was there 1 hour before take off and the flight was closed for check ins. You cost me $500 extra dollars. It’s unacceptable and should have never been sold the flight on kiwi if your rules didn’t support me boarding the flight. I feel robed"
Πλεονεκτήματα: "Attendant's were nice"
Πλεονεκτήματα: "Everything turned out well but..."
Μειονεκτήματα: "Neither the website nor subsequent communication let me know I could buy dinner or snacks. Nor did I know that blankets and headsets were not provided. It was actually better than having carts blocking the aisles for so long. There was just insufficient information ahead of time"
Μειονεκτήματα: "6 hour delay"
Πλεονεκτήματα: "Everything was easy and comfy"
Μειονεκτήματα: "Forgot my special food No big deal"
Πλεονεκτήματα: "The crew was very attentive. The Dreamliner was clean and very nice. Seats were good. Food was good. Entertainment was excellent. they gave blankets,but not pillows (but I did not ask for one.)"
Πλεονεκτήματα: "The crew was amazing. They went above and beyond. I love traveling with Norwegian Airlines"
Μειονεκτήματα: "Everything was perfect."
Πλεονεκτήματα: "Crew was wonderful."
Μειονεκτήματα: "Freezing cold. Entertainment was limited. Airplane food is what it is."
Πλεονεκτήματα: "Comfortable leg room"
Μειονεκτήματα: "Wheelchair assistance was not available. Waited over an hour to have someone assist us, but no one came. Once getting to security, assistance was still nowhere to be found."
Μειονεκτήματα: "Everything! Our flight was changed from a the 6 hour direct flight I purchased 6 months ago to an 11 hour 2 planes journey from a totally different airport! We arrived 3.5 hours before our flight at JFK yet waited in ticket line for 2.5 hours only to be given WRONG boarding passes."
Μειονεκτήματα: "Boarding was a bit chaotic as the finger got packed"
Μειονεκτήματα: "WiFi wasn’t working and video monitor was temperamental."
Πλεονεκτήματα: "Comfortable rest, good food"
Μειονεκτήματα: "Security and check in process need much improvement. No loungers even in premium."
Πλεονεκτήματα: "For the price range it’s a very good option. Not flying beds but comfortable enough for a transatlantic flight."
Πλεονεκτήματα: "The comfort of the premium seats"
Μειονεκτήματα: "Unable to order still water through their tablet system, it says water was unavailable , so we kept having to go up and ask staff. I mentioned it to the staff and he said I had to order it through the tablet but then I mentioned it was broken. Still he didn't have the sense to followup to see how he could rectify it. They gave us a cup at a time and didn't ask if we wanted larger portions."
Πλεονεκτήματα: "When it was over"
Μειονεκτήματα: "Ridiculous lack of service, supwr low cost low quality airline. Never again."
Πλεονεκτήματα: "The price"
Μειονεκτήματα: "Delays, missed connecting flight"
Πλεονεκτήματα: "Everything was great and handled professionally and efficiently, not to mention with such good hospitality and accommodations."
Μειονεκτήματα: "All good."
Πλεονεκτήματα: "We liked nothing"
Μειονεκτήματα: "Super budget airlines. Nickel and dime you for everything including water on a 5 hour flight. The flight was delayed but they never posted it and I have no idea why they have boarding groups since they allow everyone on at the same time. All the magazine says they have charging ports-they don’t and the WiFi is spotty at best.."
Πλεονεκτήματα: "Flight and accommodations in premium."
Μειονεκτήματα: "This particular boarding was a fiasco. Since it was my first flight with them, I don’t know if this is the norm or an exception. However, the lack of explanation for the delay in the boarding line into the aircraft was inexcusable."
Μειονεκτήματα: "I didn’t like that they don’t even offer you water it you didn’t pay the $45 for the meal plan."
Πλεονεκτήματα: "I was in the premium cabin and the crew was great, all smiles and excellent service. You could tell they were genuinely good people. It was an overwhelming positive experience and I was extremely satisfied."
Πλεονεκτήματα: "At least the customer service desk had a wee bit of a smile. Thought helpful to the least on account of little information."
Μειονεκτήματα: "Last minut cancels flight without explanation-left me on a separate flight and needing to pay for an additional al connecting flight while in Europe-stranding me in airport for several hours. The canceled flight was rebooked for TWO DAYS FOLLOWING-absurdly"
Μειονεκτήματα: "I flew from Milano and transferred in Oslo. We had 1,5 hrs of lay over which should be sufficient to transfer baggage to the NY flight however, my bag didn’t make it to NY. The staff at JFK couldn’t tell me where the bag is, I am still waiting to hear from them."
Μειονεκτήματα: "Boarding at jfk was a shambles as there were o announcements as to why we were being delayed. Once on board it was ok very cramped seating but at least the crew were pleasant. Having read some reviews early I agree I think that if you have a good flight crew then at least your flight will be ok if not then it will be unpleasant. It wasn’t a cheap flight for a budget airline and will endeavour never to fly with them again."
Πλεονεκτήματα: "Lighting, fresh air"
Πλεονεκτήματα: "Flight was safe...!!! The most important thing...!!!"
Μειονεκτήματα: "No food Tight seats Narrow isle Bathroom a mess Not even a free inflight drink"
Πλεονεκτήματα: "new planes, clean, easy boarding."
Μειονεκτήματα: "For the price, everything was great."
Πλεονεκτήματα: "The flight was smooth and faster"
Μειονεκτήματα: "I believe food on flight must be for all passengers as a result food cost should be added to ticket.l didn't like the sight of people eating and others hungry."
Μειονεκτήματα: "I was charged $65 for a carry on that they wouldn't allow me to carry and made me check the bag ..."
Μειονεκτήματα: "I ordered red wine from the screen, waited 45 minutes, and then, because I hadn't used that system before, got up and inquired about it. The flight attendants looked like I was bothering them and just told me I had to wait. I said ok no problem. An hour and a half later, still no wine. I got up to ask about it and they, again, looked annoyed, doubted that I had ordered it, looked it up on their computer, and gave it to me eventually without any apology whatsoever. The most unfriendly staff I have had on an airplane. I understand it's a budget airline, but there is no need for that poor level of service."
Μειονεκτήματα: "They charge extra for EVERYTHING, including water. And you can't even buy snacks or other food on board unless you have "pre-ordered" it. Movies are from the 90's ("classics" LOL). At the time of purchase and at check in, there was no way to select a seat."
Πλεονεκτήματα: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Μειονεκτήματα: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Πλεονεκτήματα: "The plane was clean and there was a lot of space for luggage."
Μειονεκτήματα: "The seats seemed smaller than on other planes."
Πλεονεκτήματα: "The entertainment system is great!"
Μειονεκτήματα: "The boarding process was really bad."
Μειονεκτήματα: "Poor customer service."
Πλεονεκτήματα: "The price was prime and the quality of service was top notch. Best, in-flight meal I have ever had and the plane had some cool tech too. So for a nerd like me, it was awesome."
Μειονεκτήματα: "Seat space"
Πλεονεκτήματα: "The aircraft is new and for the most part clean. However my table was sticky and dirtty."
Μειονεκτήματα: "The crew is the rudest, least service oriented i have ever experienced. i will do my best to find another airline before flying with this one again."
Μειονεκτήματα: "Checking in had a long line"
Πλεονεκτήματα: "Easy boarding process , nice airplanes"
Πλεονεκτήματα: "Brand new plane 2 chargers per seat Don't overbook/overcrowd flights Didn't charge for checked luggage"
Μειονεκτήματα: "During ticketing , the crew is OK with my luggage. when we proceed to the gate , the crew Susan is very rude and threaten if we do not pay 40GPB, she will not let us board and scared my 7 years kid."
Μειονεκτήματα: "I'm trying to solve that issue but their is no help . I was going to the airport before 3 hours but my car start acting weird and I got over heated . I called taxi and I went to the front disc airport at 9:55 pm and their is no one at the front disck to help me . I called Norwegian air line but they said .they cannot put me on another flight . And I have to call kayak . Can you please call me at 3215574277"