Ενοικίαση αυτοκίνητου στο Αεροδρόμιο Great Falls

Πλεονεκτήματα: Staff was very courteous

Μειονεκτήματα: The inside to include seats were dirty.

Absolute Customer Service Nightmare

Πλεονεκτήματα: The lady at my pickup point was wonderful, and after a 2 hour ordeal trying to rent the car she helped us sort everything out and get on the road. This was about the ONLY positive experience I had with Avis.

Μειονεκτήματα: After being told my rental would be $1500 and repeatedly confirming this, I arrived at my pickup location and was told the price would be $2700. I did not have this amount accessible but was informed that the price could not be reduced until I payed that amount as a deposit. After two hours and a few phone calls begging for money, We had the car at a price of $2000 which I was expected to call up and negotiate about. Later in the trip our keys became locked in the trunk. This then became a 2 day ordeal in which avis had us towed us 100 miles and wasted hours of our time, ignoring everything I had told them as if I knew nothing. All our belongings, including phone and wallet were locked in the trunk. After arriving 100 miles and 3 hours away from where we were supposed to be staying we were informed the car could not be opened until the next morning. I explained that I could not pay for accommodation since I had nothing on me and the employee simply shrugged at me and handed me the keys to a different car. After sleeping in the car in a parking lot we returned the next day to find out, despite being told the car would be unlocked with another key by avis, that they had torn out the back seats and damaged our belongings.